My AWFUL Iberia Business Class Flight to Madrid
HTML-код
- Опубликовано: 13 май 2024
- Head to squarespace.com/trektrendy to save 10% off your first purchase of a website or domain using code TREKTRENDY
Join me on one of the worst flights I've taken to date, Iberia's Airbus A330 in Business Class. There was little premium about today's experience, the cabin cleanliness was shocking, the inflight food was lacking and in part inedible and given the price point of this flight - it offers poor value for money.
As always I offer a brutally honest review of what it's like to fly in the pointy end, so you can expect a comprehensive review of the Business Class lounge at Chicago airport, along with a seat tour, food & beverage walkthrough and that all important "bed" rating. As always do let me know what you think, and also what your experience of Iberia has been to date? Was this just them on a really bad day, or this actually a more common occurrence?
Thanks all for watching. Just to note, unfortunately when rendering (saving from my editing software) there's a 4 second segment showing a placeholder in place of what should have been a beautiful map i've spent a long time creating. But fear not, it will feature in next weeks video, my 52 train journey across America :)
Now this is worst that Delta
@@proxoo totally agreed - this makes delta looks spotlessly clean
It really shouldn’t be the case that a seat is this dirty- criminal! Have they reached out to you or just left you waiting for them to?
@@A.S021 Delta reached out, Iberia I’ve heard nothing from. Will update on here if I do :)
@@Trektrendy Awesome! Can you have a look at Air India? They've recently been bought out by Tata (who own Jaguar and Land Rover), and they've already made big improvements on their 787s...
You know its rough when Ryanair is cleaner
Easy jet as well
278 likes but 1 comment? Not for long
@@YDR__ gayass
Au version is Jetstar
Iberia dirty shit right there.
For $5k, I would've definitely let the purser on flight know of the uncleanliness. Would've been curious what they would've done about it
being Iberian crew, they would have told you fuckoff.
@@LiveFromLondon2 I wouldn't expect any thing else but what you said, real class!
I live in Spain. They would have done absolutely nothing and may have even argued with you.
Nothing of course, it's not the crew's duty to clean the cabin.
@@tristarkris4996 oh, nice, so you either block it or tell a cabin attendant to clean it. Great. Why not clean it yourself? 😂 I've been a cabin attendant, I've NEVER cleaned the plane, and you should know that's it not an attendant's job to clean the cabin - at least on the airline that I worked for. Also, there's no cleaning equipment on the plane - or did you usually carry on your plane a vacuum cleaner? LOL
I find the appalling level of cleanliness completely unacceptable. I usually travel economy and I would be horrified to experience that, let alone paying premium rates and encountering it there. In a world grappling with Covid, that cabin was completely unacceptable.
In economy it’s even worse, it has poop (I’m not joking)
covid LOL
I would n ot have been able to keep my mouth shut...Disgusting filth yuk
I am usually very annoying when it comes to cleanness, but that’s a whole other level of dirt that I think no one should be okay with! Can’t believe that’s what 5k gets you, absolutely disgusting! I had goosebumps just watching it
wow, thanks for this review. I was actually contemplating Iberia business class for my next trans Atlantic flight, but after this it is a hard NO.
Reeeeally can't tell if you're being sarcastic there 🤣
Sure you was.
I travelled on Business Class with Iberia and it was great, especially the food.
Never fly Iberia, in any class.
Lol the same happens with any airline. I’ve travelled a lot of times with Iberia and everything went fine.
Holy hell... imagine paying 5k for this.. i would be ABSOLUTELY livid.
Imagine paying 5k for a plane ticket
@@nofi1836 5k is valued differently between different people 🤷♂️
@@stopthecap2644 obviously
@@nofi1836I paid 3.3k USD round trip 4 flights total. From Santo Domingo to Barcelona (Stop at Madrid) luckily Ive never experienced this level of dirtyness. I try to always find the cheapest flight for Business class on long flights. I don't mind the economy on short ones. I'm travelling again in October now I'm scared lol
Thanks for sharing yr review.. I enjoyed the background music that u selected ( during the lounge part for the food .. so retro..👍👍👍)
I can not adequately explain how much this grossed me out. I had a constant "ick" face on while watching this, and I wasn't even actually on the plane. Thanks for your videos and reviews! This is a bullet dodged.
Your screen name is hilarious to me because of the sketch.
@@kingarthurj Haha! It's one of my favorites. "If you don't know you stupid."
LOL @ constant "ick face". My face and your face matched!
Just so nasty. Big ick
I do feel for cabin crews, because I'm sure they have a difficult job (particularly the last few years), but if you're paying almost $5K for your ticket? You should not have to sit in someone else's filth for hours and hours. Yikes, that's horrifying.
No need to feel sorry for others not doing their job, especially at this incredibly high marked up price.
Cabin crews don’t clean the airplane. It’s usually contracted out to low paid workers who don’t have time or don’t care.
Ya... but that's rich man filth!!
The cabin crew wouldn’t even be aware of this issue which is the horrible part - UNLESS he told them, which I hope he did, and got some money back or extra points for the trouble. That’s unacceptable but you’re nit helping if you don’t tell them. Although.. I guess Iberia knows now after watching this no doubt. That was filthy.
@@paulgilliland2992 time is the problem cleaners only get 30 minutes to clean the plane. also these planes don't get deep cleaned at their base other airlines do every 2 months
This is such an insight into these types of flights. I’m flying business class in November to New York and I’m looking forward to seeing what it will be like and if it’s actually worth it
Hey man, I've watched your channel on and off over the years and really appreciate that you give honest reviews and show the negative sides as well.
This is the filthiest cabin/product I've ever seen reviewed,too.
How can they forget to clean the aircraft before part?
We are in the middle of a pandemic here where cleanliness is so important.
Totally unacceptable and careless attitude my Iberia.
Great review.
Keep it up.
The only other filthy cabin I’ve seen on par was Tunisian Air video here on RUclips.
This is disturbing, and shocking coming from a European legacy full line carrier flying transatlantic routes.
It’s disgusting because the dirt and grim are everywhere. I can only imagine what else is unseen in the galley.
I notice a lot of these European carriers are falling in service and standards. Non Stop Dan had a bad review of Lufthansa as well.
To add insult to injury the ticket price is day light robbery for what is essential gas station ⛽️ level of service. This is disgraceful for the Spanish flag Carrier.
@@JeanClaudeCOCO I saw the Tunisian Air review too.
Looks like they didnt only forget to clean before departure but for several months as it seems. This kind of build-up does not happen in a couple of flights...
@@stefanroeder87 Yes,this could be a possibility by the looks of things.
It would be unacceptable if you were a stowaway in the cargo space, let alone in business class.
As someone who flys 1st and business a lot I expect it to be clean and perfect for the amount of money I spend. I would have asked for a new seat and even funds back after this flight. This is just unacceptable for any airline to be this dirty. Also, this is why I also purchase a little extra snack(burger, chicken strips etc.. incase the food is bad). Great video as always.
I doubt that you travel first and business often, if ever. You certainly dont pay for it out of your own pocket, no frequent flyer does. And you buy a burger/chicken strips "just in case"? Fantasist.
@@LiveFromLondon2 I don’t have enough crayons to draw a picture that you would understand. I don’t have to explain my life to you and the way I do things. Believe what you want as no one cares what you think. I hope you have a nice day as I get ready to take another first class flight to enjoy life😀😀😀
I think you should make a RUclips series out of your cool first class flights :) would love to see your reviews!
@@LiveFromLondon2 Are you envious? This person may be telling the truth or lying, but rich people do many times pay out of their own pocket. They even rent (or the richest even own) a private jet!
@Manuel Steiner rich people are the cheapest of all and entitled beyond belief.
Oh wow!! It is so unfortunate you experienced this with Iberia! I flew this exact same route and in their business class and my experience was quite the opposite. I had a great experience. So sorry you had to experience this.
Gets to show its not always how it looks
Seems like a systemic issue, hard to justify 5 years of filth, I find it hard to believe this is the only Iberia plane that doesn't get cleaned
Thanks for the great review and sorry for the awful experience. I’m a Spaniard myself and try to avoid it like the plague. Unfortunately this is not always possible depending on the destination. If this is the transatlantic product try to imagine their domestic cabin, they give you low cost service and legroom at regular price.
I am from Spain, and a regular Iberia Business Class flyer. Sadly, located in Madrid and traveling to LatAm Iberia is the most convenient in terms of the facilities you have in Barajas, but literally in every single Business flight I have gotten in other airlines, the experience has been a lot better than Iberia. The details have been completely lost in search of cost savings! The last remarkable flight I got was KLM Madrid-Amsterdan-CDMX, and it was excellent. Iberia is just going downhill and it's sad to see.
I was a day away from booking an Iberia flight, thank you for the heads up!
I’ve flown with them twice and probably never again! The service and food was the worst of any airline I’ve ever flown with and I travel a lot.
Repent to Jesus Christ
““Even now,” declares the Lord, “return to me with all your heart, with fasting and weeping and mourning.””
Joel 2:12 NIV
Going down hill just like another IAG airline, British Airways
@@MitchellCallahan Iberia has to look at this comment and reflect and do some change. Cleaning seats shouldn’t be that expensive….
I'm honestly super curious to see Iberia's response here. I remember your video about how Air Canada reached out to you when their cabin crew was rather rude to you.
This too is absolutely inexcusable. The sheer filth during a pandemic. Damn.
Keep us posted about Iberia's response?
Thanks for watching. And absolutely, I'll keep you posted if they reach out
@@Trektrendy I’ve never experienced a response from Iberia when I’ve communicated a complaint or a concern after a flight with them. They just don’t care.
@@Bacchusmbt Iberia? They've always been a dump. A former legacy state-owned with a poor reputation even in Spain. I'm flying them in May, wish me luck.
@@Bacchusmbt well never even ever think about vueling then!!!!!!
@@jayfallon Perhaps the same reputation as BA in the UK
Watched about 15 of your videos tonight 🤙🏼 made my Friday 🤣 loving your videos. Subscribed
Only experience with Iberia was March last year. They left my luggage at Miami while I flew to Madrid and onto Barcelona. I had paid for upgrade to first class. The dinner and drinks were fine. I got my luggage delivered about 36 hrs later. It was a very challenging trip overall. First leg was missing my Transatlantic cruise departure. Atlanta Airport lost my luggage...I bothered people and found it was sitting abandoned at a pier it was later delivered to the wrong hotel 🤣 it was in short a learning experience.
What I love is that while other RUclips reviewers just fly the same airlines over and over you take the time to fly on the less popular or well known ones. Sometimes it works out and sometimes not but at least we get honest reviews from you not simply the same airlines (Qatar Emirates etc) over and over again.
If you fly in or to Europe it’s easy to try many airlines, almost each country has its own national airline.
I love that you still mention the good things and truly offer a quite objective review! Cheers
Hi Will, My partner and I will be taking Iberia A330-200 from PTY to MAD in business class. We will be having a pet in cabin is a soft sided carrier. Which seat would be best for the pet to be on the floor? Do you recall if there is a divider between the two middle seats together?
I was looking just a couple of days ago for business class fares to Madrid, and came across Iberia. No way that I would give them a try now, after watching this video! Wow! Thanks for the heads up!
I was already shocked in the beginning.. now at the end, I’m still astonished by how filthy and how cheap this 1stClass is.. and the fact people are actually paying $5k for this !
Idk how every single customer hasn’t walked off and banded with the others to demand better or at least refunds.
Thank you for high lighting your experience with Iberia. The worst International travel experience I have ever had was with Iberia some 10 years ago. The worst part was I booked with another airline but was re directed on a connected flight. Nothing has changed as you have clearly demonstrated.
At least Iberia planes don't fall from the sky, which is the most important part of a flight.
@@Walsh6141 are you certain? I would recheck that
Glad that you enjoyed your experience at O'Hare! I've always found it to be underrated, but then again, I am biased. (Before I knew it was O'Hare, for some reason, I assumed it was a British airport like Heathrow, so I thought, "wow, that British airport looks a lot like O'Hare." D'oh)
I once dated a girl who was responsible for cleaning planes between trips, she told me that the work was unbearable and that you are rushed to a point of exhaustion. What should be understood is that the staff are not the problem, the system is.
I sincerely appreciate how genuine and candid your reviews are. Unlike some other aviation channels which appear to be rehearsed & unrealistic. Bravo!
Had the misfortune of flying Iberia about 15 years ago on a long haul flight. It was an experience I wouldn’t inflict on anybody. Took rude hostesses and shocking service and food to another level.How they still exist beggars belief if their service evidently hasn’t improved.
They threatened to call security on me because I needed to use the bathroom before take off. The door hadn't even closed yet.
I flew with Iberia a month ago and they were rudee, i was even scared to ask for something
I use iberia, it's sometimes dirty but not necesserally terrible
@@lauraochoa4086 I usually travel in Iberia and they don't seem rude, but the Spanish spoken in Spain is not as mellow as that of South America.
Incredible! Thank you for sharing this video!
This is almost the same experience I had on a MIA-MAD flight in May. I was amazed how filthy the plane was. I was in 1A. There was dust and grime everywhere.
Did the airline reach out to you? That would be unacceptable in normal times but , that’s a disgrace, totally unsanitary.
I’m sorry you you had to experience their laziness, and total disregard for cleanliness. I have no plans to ever fly that airline, ever. Thanks for the truthful review.
Thanks for watching Alexander. It really was a shame to experience a flight this filthy, part of me hopes this was just an off day but that level of dirt takes months to build up. My hope is Iberia can use this sort of feedback to improve their product for all passengers. Wishful thinking though I feel.
@@Trektrendy how did you stomach to eat that food knowing you sat in a pile of dirty up to your eyeballs? The air quality must be poor as well. I would have slept with one eye open and never flinched a muscle knowing something creepy was crawling all around me. This is Damning for Iberia. Shameful and disgusting 🤮
@@Trektrendy but did the airline reach out?
@@triffus This was just posted yesterday - I doubt any airline would react within 24 hours to any flight review video posted on RUclips over the weekend
Golly, I've seen dirty alleys in Las Vegas that were CLEANER than this slop of a plane...
Iberia have ALWAYS been dreadful - and I mean DREADFUL. We lived in Madrid for a few years in the early 90's. One of the first trips back to London we flew on an MD80. I requested a no smoking seat ( ie front section of the biz cabin ). Once on our way the people in the opposite row, row 3 I think lit up! I asked one of the cabin crew if that was allowed...she said ' oh yes, no smoking this side, smoking that side!!!! What loon came up with that idea? In effect the WHOLE aircraft was a smoking section. Needless to say we avoided Iberia like the plague from then on. As a side note Aerolinas Argentinas ran a service between LHR and Madrid in those days using 747's, and we often travelled back and forth with them and they were lovely in all respects.
How much time you got? My only experience with Iberia they sat us on the tarmac for an hour. I ended up missing my connecting flight in Madrid and they refused to give me any consideration because they blamed me missing the flight on customs.
They put me on a standby flight which I got on. Only to find out they lost my bag when I arrived at my destination. It took them almost a week to find it then they forwarded the bag to my destination airport for me to pickup only to find it was sent back to Madrid to be forwarded again to another airport closer to me.
I finally got my bag back but the cherry on top was I had to wait 6 months and repeatedly call for a status update just to get reimbursed 100$ for all the clothes I had to buy when they lost my bag. Needless to say I’m not too keen on them either but perhaps I’ll give them another try at some point.
Hey guy…👋
Love the channel. It occurred to me that if they neglect the cabin like that, what do you think their maintenance schedule is like?
Great video as always Will! Wow, that was a messy plane. The actual hard product seat didn't look too bad, just a shame about the cleanliness and the soft product! Makes Iberia look the least worth flying out of all of IAG or Oneworlds carriers.
IAG is Niagara Falls right? If so, I never knew they flew here!
@@_Manateelemon_ IAG in this case is International Airlines Group, the parent company of Iberia.
Messy or disgusting
Will, thanks for this eye opening review. Whenever I experience a cabin in awful condition ( once I boarded an international flight in Business Class and the seatback was slashed and the entire seat jiggled when I changed position in it 😱) my first thought is, " is this indicative of their maintenance also?" Maybe I am over reacting but if an airline can't maintain a reasonably clean cabin, are they capable of maintaining the airworthiness of the aircraft? This video creeped me out. I am just glad that you arrived in Madrid safely. Take care and enjoy your week.
Did you notice at the very end that the “IB” from their name were missing from the engine cover? There may be a very simple explanation for it, but seems like some kind of part was replaced with an off the shelf item and they didn’t bother to replace the logo. The plane might be perfectly airworthy but the lack of attention to detail gives me just enough pause to wonder what other corners they cut.
WILL TY for ur honesty when reviewing these planes and service. I can’t believe the Lack of cleanliness on this plane.
Something i most likely will never try in my lifetime, to expensive... but gret to see other enjoying it.
great video
Great review as per usual!
Haven’t flown with Iberia yet, after this I don’t think I will😂
Still would love for you to consider flying Taag Angolan airlines, would be an amazing review of either their business or first class
It's a crime that this channel doesn't have at least 400k subs. What a massively underrated channel. Keep putting out the good work man and stafe safe!
He does now!
That was utterly disgusting. How you managed to sit there through the whole flight without hurling is commendable. Not sure if you tried to switch seats. Even if you were able to, the rest of the cabin and the seats were probably just as dirty. After watching this, crossing Iberia off my list for future flying. Love your videos, can't wait to watch more.
Ya the cleaners aren't doing their job and their supervisors aren't doing theirs obviously either !! 🤮
@@dankelly5150 some airlines literally kick their cleaners out as quickly as possible if it means a dirty plane then so be it. Other airlines give way more time for cleaning staff.
TT.
I concur with everything you have said about Iberia. We have just flown back business class from Miami to the UK via Madrid and it was awful. The flight was delayed by 2 hrs but we only found this out when went to the gate for the boarding time. in the airport lounge and on their app it was still showing as departing on time at 18.20. When we did finally board at 20.10 we didn't take off until 20.50. This delay almost cost us our connection in MAD. Food was awful, seat was awful, staff were unhelpful and safety was a joke. The woman opposite me was still in a reclined position with her eye mask on as we came in to land. As we hit the tarmac 2 bottles of water came bouncing down the aisle.
The best part of the trip was the use of the Flagship lounge at Miami pre flight
I won't be flying Iberia again.
Steve. C.
Holy cow! That level of “deep dirt” is unacceptable and symptomatic of a complete failure in their systems and processes. In any public space one can forgive dirt and untidiness caused by, say, a messy passenger using the bathroom immediately before you. But this was systemic, long-term, deep-seated dirt and, therefore, a greater health hazard. I had a similar experience visiting the bathroom in a branch of a well-known sandwich chain in London last year. Same problem; deep, ingrained dirt built up over a long period as a result of no more than superficial cleaning.
For balance, I recently took an Iberia business class flight LHr-MAD, and on to Lanzarote. Service, catering and cleanliness were all exemplary. In fact the catering was better than on the BA Club Europe flight back (although the BA service was better).
The plane was literally, a garbage can in the sky. The level of indifference to hygiene is shocking - where are the standards? It's obvious, that plane has not been properly cleaned, in some time.
I have flown Iberia, numerous times - 1st time in 1973, JFK to MAD - and although not what I would consider a top international carrier, this is just unacceptable and unnecessary.
I can still remember when they offered their female passengers a red rose, upon boarding, and handed out these yummy hard shell candies with chewy interiors and meals came with wine, in Coach!
My parents were Spanish and I lived there, as a child, so seeing this video is upsetting.
Spain has evolved since the 70's into a very sophisticated and modern country and with world renown products - they need to have a serious re-branding to showcase the best of Spain.
Don't give up on them! They have amazing connectivity to the Americas - try Buenos Aires :-D
The Spain of the 70's in which you and I both grew up was much better, more civilized, refined, and efficient. Today? Un pila de mierda que no vale ni para tirar de la cadena del retrete.
Your honesty is refreshing and reassuring.
Have a good day,😚from Granada
The plane was figuratively, not literally, a garbage can in the sky.
I flew from NYC to Madrid then Pamplona on august 21, and dinner was served with wine, I got two bottles. They also had beer and soft drinks available plus the Stewardess were very friendly.
España lleva décadas involucionando a un país bananero, en el que la gente tiene trabajos cada vez más asquerosos por cada vez menos sueldo. Y para qué hablar de los 6 millones de inmigrantes sin cualificación que han devaluado el mercado laboral a niveles infrahumanos, convirtiendo a la antaño 8ª potencia mundial en un chiringuito que sólo entiende de turismo de chancleta y poco más.
Se ve que has venido poco por España últimamente. Pues eso que te ahorras. Es triste hablar así de tu propio país, pero esa es la verdad.
Thanks for the video and the warning!!... That cabin is outrageous!!...
I've recently flown Iberia Bisiness class from Bogotá to Madrid and it was a great experience. Clean seats, great food and attentive service. True I did not checked the little spots but what I've seen in the video was unacceptable for a great airline like IBERIA. Hope is not the standard. Thanks for all the great videos.
I was shocked on what I saw, so happy you posted this and hopefully the head of Iberia Airlines saw this video and fixes this situation on all their aircraft. What a disgrace....This was NOT business class!!! I wouldn't even fly economy with this airline.
I stopped flying with Iberia years ago (which is hard when your wife is Spanish and you have a holiday home in Spain!) it was always a terrible experience and made Ryan Air look first class. Thank you for reminding me how bad an airline it is.
Ryanair better than Iberia? Of course 😂😂
@@meadc6754 Don't get me wrong, I totally dislike Ryan Air, but I have had many worse flights with Iberia. I fly Easyjet or when the route is open BA and have even driven by car over taking another Iberia flight!
Same here, bad experience years ago and never flown with them again. Interesting to see their standards haven't improved whatsoever in that time.
for me personally, Iberia is still the best option to fly from Germany to Spain (my s.o. is Spanish as well). The staff usually is really nice to me. As for the alternative, Vueling looks and feels cheap and their FAs are really rude.
Ryan Air better than Iberia?? Ahaha I get that a lot of people here hate Iberia- it is ok is a company - and reading some comments is clear that hispanophobia is a thing in some countries, but not this, please, be serious...
Iberia is a Spanish airline founded in 1927 and one of the oldest airlines in the world. In 2010 it merged with British Airways, resulting in a new holding company called IAG (International Airlines Group) based in London.
Conclusion: IAG, from London, decides how clean its planes should be.
Someone else wonders if IAG may have an interest in tarnishing Iberia's image and thus strengthening British Airways' image. There may be a lot more crap here than what you're showing.
Interesting theory
@@V1S1ONARY_ Its not a theory. You can search about it
I doubt IAG have announced they intend to make Iberia disgustingly shit compared to BA, so yes, it is just a theory.
Simple, drinks are paid in half and one of the two does not drink.
IAG wants to turn Iberia into a low-cost product, leaving British Airways as the only first-class airline. Iberia has ceded its routes in South America, South Africa, the domestic market, etc... Question: Who has kept Iberia's routes?
It's the problem of having a colleague who plays dirty... who can fill your planes with shit.
I honestly think BA and Iberia compete to see which one is more crap. BA Business class is known to be one with the lowest quality, services and horrible food( I have experienced it myself in several occasions) but Iberia is not far if not sometimes even worse than BA … therefore IAG is just full of crap
Wish I saw your video earlier about his airline. I took economy class on Iberia from LAX to Barcelona with stop over in Madrid last month. The seats were horrid. My armrest was broken, and the flight attendant had to tape it. The food was one of the worst I had on an international flight I have taken outside of US airlines.
Somehow, I’m not surprised by this video, though I would have hoped that my experience with Iberia many years ago was an anomaly. Upon takeoff from Barcelona heading to NYC, a large piece of the ceiling fell down and landed in the aisle, obstructing the pathway to the exits for most passengers in that cabin, and thankfully avoiding hitting anyone when falling. No announcement was made, no attempt was made to remove it or clean it up, and the flight continued to NYC as if nothing happened.
I’m disappointed to see that nothing has changed with Iberia. Definitely won’t be giving them a second chance.
Flying with Iberia airlines is a waste of everything. The service SUCKS completely in any way that you look at it or try it to understand. Seems to me that some Spaniards employees in general have developed the I DON'T CARE ATTITUDE, and is very obvious everywhere.
@@juangamundi3050 Amigo, eso de "No te importa" no es muy cierto, yo volé con iberia hace años y si me trataron bien, un avion no es el mismo que otro. Sois vosotros los que apestais, no me quiero imaginar un American Airlines siendo una empresa "conocida"
@@juangamundi3050 Absolutely true. Iberia crews usually have a "nose up" attitude and believe you're enough well treated by giving you the incredible honor of flying in their plane. I avoid them if possible.
Wow
@@mtrd9388 To be fair, Juan did say some, not all. You probably just had different experiences.
Iberia really does suck. I’ve had several bad experiences with them, but the worst one was when they told me the flight I was on was overbooked and me and my other 4 family members would most likely not be able to get on. It was on a flight from Madrid to Rome, and missing the initial flight would mean that I would also miss my connecting flight to Split. The lady at the check-in counter couldn’t have been any more rude & dismissive. Regardless, we got our tickets and made it to the gate. We were already scrambling looking for alternative flights, or looking for other passengers on the flight that would be willing to sell their tickets. Once all people on the gate boarded, we approached the gate to see if there were any empty seats left. Turns out, the flight was half empty, and all our worries had been for nothing/that dumb c*nt at the check-in counter.
Holy Moly! These video are brilliant and really important. You hope Iberia watch these. Do you send to the CEO? They need to see this to up their game. How do you find Emirates? About to do the same on their 380. Mind you I should search your channel :-) Great video and commentary. Thank you.
An enjoyable and professional review as always. So whose omelet was worse? ElAl or Iberia? Anyway, I hope that your next omelet is better!
The thing that always sits in the back of my mind is if the cabin is in that state, then what do the mechanical components look like.
The mechanics aren’t in charge of cleaning up after dirty ass people bruh
@@Ihu162 they aren't, but if that amount of filth buildup isn't checked, you start to doubt if the proper maintenance checks are being done - and I ain't gambling with my life on that bet
The mechanics is very strictly regulated, there is no possibility to cheap out and there, airlines that try to cheap iut are not allowed to fly to any decent countrys
🤦🏼 Omg! You only said bullshit ...
Or the kitchen
Wow, wow, wow. Thanks for taking one for the team, Will. I am utterly disgusted by both the hard and soft product. That seat is nothing to write home about to begin with. To see that this airline takes absolutely no pride in maintaining their equipment they have is so, so disappointing. Everything was revolting. Note to self, don't bother paying for a premium seat on Iberia and to avoid Iberia unless absolutely necessary.
Actually, it is something to write home about… write about how awful it is!
Your videos are very well presented, I enjoy all of them.
I’ve just seen this... 4 months later, but the irony is not lost on me! In a world that is screaming about cleanliness and requiring masks they should be ashamed! Would love to know if Iberia reaches out to you about this!
Thanks for the review. I have flown them several times pre-pandemic to/from Latin America and Madrid and had wonderful experiences each time.
Hoping your experience is not indicative of post-pandemic service with them.
I flew Iberia business class Lima to Madrid, the food was good and the cabin was clean. It was an overnight flight and like all my previous Iberia overnight flights the staff were absent after the meal. With BA even in economy , the staff walked the aisles giving out drinks to those that were awake.
Iberia staff have always been rude and entitled. All they care about are their union contracts and vacation days.
BA is different level for international flights.
@@dosgosyou joking right???
Well,that sucked,but it's good to see ones like this so we can compare them to good ones!
Thank you for speaking out!
I would have probably cleaned up the mess and not said anything.
That was possibly one of the dirtiest plane flights and a bad health and safety breach also many other problems ‼️ Thanks for sharing this info ‼️👍
As a frequent flyer, I try to avoid Iberia at all costs. This video shows exactly why. I really dont know how they are still in business.
Agree, Iberia generally are not pleasant to fly with. I normally fly Business and its pretty pointless with them. They go out of their way to under deliver. They obviously don't have enough staff to clean the planes and they also never have enough check in desks open. One thing that really annoys me is that they always try to remove your checked bag allowance if you upgrade... Why are you removing my checked bag because I upgraded? If this is what we can see, how are their mechanical safety checks??
To be fair Chicago gets a lot of snow but London hardly any so they wouldn't be geared up for it.London was 11c today but Chicago -11c and there in lies the answer as to why it wouldn't be viable to have a fleet of snow plows in London that'd only get used every 5 years or even longer!
I really appreciate your videos! Thank you!
I've flown IBERIA business class several times, long and short-haul and I've never seen anything like that. Quite the opposite. Staff were nice, food amazing and perfect aviation standards. I am sorry you went through that experience. Thanks for your videos!
Great video, sorry it was such a bad experience. You were so polite. I hope Iberia watch your review.
I’ve flown Iberia hundreds of times, since I was a child. Iberia has changed a lot through the years, as have many other airlines. The condition of that plane was unacceptable for any class, even economy, but especially for business, and during a pandemic more so!!!
I’ve found that on long international flights the crew tend to be not too friendly, and even rude. The food I agree is not the best. I’ve had that omelette before and it is awful!!!!
I always fly economy and I’ve never seen anything as bad as that. I would have complained big time if I had paid business and saw how filthy everything was. Totally unacceptable!!
On domestic flights I find the crew tend to be friendlier. I’ve also seen a few new planes and all looked pretty clean, plus when you enter the plane they give you a towelette to disinfect your surroundings.
One thing I never understood is why their English pronunciation is so bad. I always cringe, LOL.
BTW, I am a Spaniard, raised in NYC, living in Germany.
I look forward to more of your videos. Thanks 😊
If that’s what the cabin looks like how confident would you be in the safety of the aircraft and what goes on beneath the scenes?
I strongly assume mechanics are being checked by a neutral entity and not the company itself.
Wow....thanks for review. I was considering this company then did this search. I'm disgusted in this day and age this type of appalling service is still running.
Excelente reporte, he quedado atónito por la suciedad y el servicio de Iberia. Realmente inaceptable
Thank you for posting this review. I flew their a321neo back in October and it's was ok.(there's somewhere still dirty though and I'll share soon on my channel) I'm flying their a330 (operated by level) next week hopefully the cabin is clean ! 😅
Absolutely disgusting, I've flown some questionable carriers in my time, especially in Africa, but this aircraft is one of the filthiest I have ever seen on a review. I normally give good feedback for crew and ask airlines to put a note in CSMs and other flight crew staffs files of a positive nature,,,, but this I would have lodged a complaint for sure! Terrible experience from the look of it sadly.
The five times I've flown Iberia (4 in Business Class), like you, I found the the food and more especially the crew, appallingly cold and could'nt care less about their profession or their charges (that's you and me). I've no doubt there are some who are very considerate and professional but I've yet to meet one. Without exception, any interaction with ground staff at check-in and arrivals was nothing short of arrogance and total rudeness. I wrote a letter of complaint, and guess what? Never got a response, not even after I followed up with a phone call after a few weeks and the usual empty promises.
Similar experience here. Only flew them once from Madrid to Cuba, won't fly them again. I didn't expect a budget experience, but got one nonetheless. It was the cheapest option, but not by far. Next time, I'm just spending a bit more money. Crew could barely speak English, so unless you had a standard question, you were out of luck. Service was the bare minimal. At least the plane was relatively clean.
Great video. Sadly enough I had the same awful experience not so long ago. The crew wasn't that great as well on my trip last time as they where rude to me and also other passengers on the plane. I definitely won't be flying with them any time soon.....
Hey mate. Can you please review the new Iberias 350-900 nexts suite business class. Apparently they have some now
Another Spanish airline is AirEuropa, been in their business class and was really good. A review about it would be really cool, the last time I’ve been in their business class was in 2014 so it must be really different now.
Thanks for this review. One question though: do any of the airlines react to your reviews and how ?
Experienced the same Barcelona to San Francisco 2019 so they can’t blame Covid. The only thing Iberia is concerned with is getting your money while delivering subpar service, food, and drinks. I will only ever fly Iberia if there is no other airline available otherwise I avoid them.
also, precisely BECAUSE Covid, aircraft cleanliness should be much much much better 🥴🤢
10 months ago the service was VERY poor on Iberia, Tap Portugal, Air Europa, pretty much all of them. I know because I fly bi-monthly business class from Spain to Miami. The service is getting a little better as staffing improves. I am in contacts with executives at the airlines and it's sad but they really don't give a you know what for us passengers. And, I am a Star Alliance Gold member. I earned the miles, no shortcuts...
Flew Iberia business return from London to Sao Paulo with a stop over in Madrid. Honestly it was a really good experience and very cheap too!
Forget the food, forget the less then welcoming crew, forget the in flight entertainment, that filth would make me physically ill. How can an airline operate like that?
I have done Iberia in cattle class a few times - MAD/LON - I always remember this one FA who when I asked for a beer bought me 3 - He said 'You look like you will need it' - I'm still not sure what he meant by that - lol...
A friend of mine used to travel Iberia in the 90’s as they were the only carrier to still allow smoking! 😮
@trek trendy Curious to know if you got any sort of response from Iberia? Any follow up?
That plane was disgusting. Thank you for the review and I will never use this airline. I could not have sat in all that filth and would have exited the plane before takeoff. 🤢🤢
I thought I'd flown on some dirty planes before, but never seen anything like that. Even worse, a $5000 USD seat! The even sadder part is, with the loo review...it most likely was the entire plane, not just your seat/loo. I'd be demanding some serious answers/refund action. One question, did you tell the crew of the situation both dirt and the breakfast?
I have never flown on so filthy an air plane and I fly Delta
I travelled IBERIA for the first time last week. A short hop from Barcelona to Madrid in seats that looked like they were from a bus. Then a long haul Madrid to San Juan, PR in super tight economy. And yes the bathrooms were disgusting and stopped flushing half way thru the flight. Food was ok to be honest but not far as good as American flying the similar route. GREAT VIDEO - thanks.
I greatly appreciated this, as I am considering flights right now.
I always wipe down everything around me, even pre pandemic. It's amazing just how much dirt you pick up. Also I do the buttons and touch screens. I did it in ANA first, the crew came over in horror .asking what the problem was. I thought she was going to commit sepuku. Told her it's my routine .
I will bring sanitising wipes too!
Japanese people tend to take a lot of pride in their customer service/hospitality skills and in keeping things clean.
They probably thought that you were wiping the seat down because it wasn't clean enough. Which, to them, (if this were the case) would be a massive embarassment on their end.
I know it's your routine, but try and keep this in mind the next time you fly on a Japanese carrier. You'll usually have nothing to worry about anyways.
Im really surprised because I've flown iberia recently in economy class and it was much, much cleaner.
20 monthsish on, have you flown Iberia again? Was there any reachout buy the airline since posting the video? It would be interesting to see the food going in the other direction.
5:53 I guess the reason why London airports aren't well prepared for snow is that it seldom happens there. So it's just cheaper for them to cancel flights than to be prepared for snow. Chicago has a much different climate and very harsh winters.
Strangely enough I flew the same class last year on MAD-HAV-MAD (return in economy) and I found the plane clean, the crew friendly and professional, the food tasty and in addition to this we arrived about half an hour ahead of the time in both directions. And it was way cheaper. So it all depends on how lucky you are, I guess.
What a surprise...I´ve flown Iberia in First Class back when they had it on their 747s, in Business Class and on domestic Economy within Spain. They are consistently and across all three cabins the crappiest airline flying to Europe. I had a contractual obligation to fly with them for a period of time so I can assure you, it´s not a one-off. Sullen crew, bad food, filthy cabins. Par for the course on Iberia. I avoid them.
Siesta
747s?? Like 25 years ago?? 😂
@@whispie. Learn to read.
These are great videos. Very informative. I just gotta ask, it’s almost 2023. What’s up with the 😷?
Thanks for watching. This was filmed a year ago when masks were a requirement
At least you got there! Our plane broke down and we got kicked off…no compensation!!!
This is so disgusting. Iberia should be ashamed of their cabin services. I understand an aircraft is not the cleanest place but my jaw really dropped when I saw what was left behind the seat. Such a safety hazard.
When I fly I can tell airplanes don't get a deep clean, at least often, but this is unacceptable!!