Improving Emergency Department Operational Efficiency at FirstHealth Moore Regional Hospital

FirstHealth Moore Regional Hospital was looking to address a decline in Emergency Department volume, reduce a high left without being seen (LWBS) rate, and fill an unexpected vacancy in their ED leadership team. They partnered with Philips Blue Jay Consulting to conduct a comprehensive ED assessment, implement targeted performance improvement processes, and provide interim ED leadership. As a result of the engagement, FirstHealth Moore has been able to sustain improved ED operational performance and an enhanced patient experience.
Watch the webinar to learn how our consultants help FirstHealth Moore achieve:
• 83.6% reduction in LWBS, 6.46% to 1.06%
• 62.0% reduction in arrival-to-triage, 13 to 5 minutes
• 87.0% reduction in arrival-to-room, 31 to 4 minutes
• 64.0% reduction in arrival-to-provider, 47 to 17 minutes
• 169% improvement in direct bedding, 24.3% to 65.3%
• Improved patient experience, overall rating of ED care by 95%

[@ariajaan]

What if you don’t have an immediate bed the patient has to sit in the waiting room after medical screening exam

[@ariajaan]

Please stop using the “mid level” terminology
What does that mean
Middle level according to whom