What Happened to Cathay Pacific?
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- Опубликовано: 9 июн 2024
- Cathay Pacific is one of the hardest hit airlines by the pandemic……but the recovery of Cathay isn’t smooth. The airline was hit hard by a discrimination incident against mainland Chinese passengers recently. I will talk about the latest Cathay inflight experience and all the issues in this video.
I took my mother on a Cathay flight from Los Angeles back to Hong Kong. It was Mom’s first long-haul travel in nearly 4 years. During the flight, I discover the latest Cathay Pacific service and some cost-cutting is evidently showing. Clearly, Hong Kong and Cathay still have a long way to go on the recovery path.
On landing, I experienced a powerful go-around from the Boeing 777 due to unclear traffic on the runway. We saw Hong Kong International Airport from above and landed safely on the new third runway of Hong Kong.
During my time in Hong Kong, I went on a meaningful flight over the skies of Hong Kong. The Cathay Community Flight 2023 brought 170 underprivileged teenagers, mentors, and volunteers to experience aviation together.
I was a pilot for Cathay for 16 years and I want to thank you. You brought back lots of emotions. Unfortunately I'm one of many pilot CX let go during the pandemic. I still hold a special place in my heart for Cathay and Hong Kong and wish for blue skies ahead. Thanks Sam
Hong Kong is still hands down the best city in the world.
@@A1steak if one isn't a working class or lower class living there. As a 5 day tourist, yes of course
@@A1steak for the top 10% maybe. Those living in coffin homes might beg to differ as would most surviving in a 50 sq metre apartment. I have visited before but now just see it for what it now is. Just another big CHINESE city. And consequently I will never return.
Some airlines managed to retain their employees during the pandemic, Cathay should have done the same. The pandemic is temporary.
I hoped you still retain your commercial flight license. Maybe not with CX but with any other standing airlines
I took a Cathay flight back in 2017 from HKG to JFK. I flew business class and cabin crew refused to give me and my wife champagne and ice cream because we look too "mainland Chinese" and these items are "not reserved for you". They said that to my wife in Cantonese thinking we wouldn't understand. It was the single worst experience I've ever had on an airplane. We thought about filing a complaint with DOT. But our schedule became so busy after we returned to NYC and we just kinda forgot about it. Maybe this is how Cathay Pacific managed to hide its discrimination for so long. I'm so glad that they finally got caught this time.
This has always been a deep root cultural stuff in CX.
omg wtf
Horrible customer service
/r/thathappened
Con esto que acabas de comentar es para que nunca más vuelva a volar con esta aerolínea, no importa que cambien a todo el personal en su momento permitieron la discriminación y eso jamás será olvidado.
I feel that Cathay and Thai is notorious to not only be bias against Chinese but asians in general. I flew them in 2019, our kid was 1(sorry! But we wouldn't be able to make this trip any other time due to my work schedule) and we decided to take him to Guangzhou to meet our extended family. Across from us is a white and asian couple with a kid as well. The cabin crew seem to be way more attentive with the white asian couple than with us(two asians), their formula was warmed without being prompted. They coddle the white and asian couple's kid when he/she was crying, they even gave them a stuff teddy. For us all we got was dirty looks from the staff when our kid was crying. I don't blame the other couple or feel any contempt towards them, it just made us feel like lesser people being treated by the Cathay staff like this.
The US carriers like United treated my family a lot better, and when I say better I just meant equally.
This. I've been to Thai and Chinese restaurants in the US and Canada where the Asian servers gave far better service to white customers compared to Asian and black customers. The self-hate in these Asians is really quite sad.
@@tbarry2011 Hi! Please remember the waiters serve better in US that they can get better "tips". Thank you.
Replace with mainland air line companies. They can serve the customers much better!
@@charleschoy2327 Bot.
@@carlbryson924 troll
My uncle also had a very bad experience with CX. He was flying from the US back to China and needed to transit at HK. His first flight to HK was a CX flight. He said he was constantly ignored by the crew when he asked them for water. His service light was rarely attended. He had to wave to any flight attendant walking passing his seat and saying 'Ni Hao' (Hello in Mandarin). And you guessed it, he was ignored by all crew members as if they didn't understand him. The problem was never what language the crews speak. You could wave your hand and say Bonjour to a crew on a Malaysia Airlines flight they will acknowledge you. CX has such a sad airline culture.
You're right, it's not the language. It's the fact that the Chinese government is imprisoning Hong Kongers, illegally suppressing democratic protests, and attempting to erase Cantonese from school curricula. It's pretty rude of your uncle to try to speak Mandarin to a flight attendant who clearly would not appreciate someone speaking Mandarin to them when English is clearly the lingua franca to use.
@@herooo.2928 Well in fact central gov just want to add Mandarin but not to erase Cantonese, and they are just two diffrent accent of Chinese,.
@@herooo.2928 you are insane.
@@herooo.2928 so passengers need to cater to flight attendants' language preference? what the F is your logic here? who is working in the service industry? The passenger or the flight attendant? How the F does Chinese gov't imprisoning Hong kongers have anything to do with the justification of flight attendants refusing to DO THEIR JOB and PROVIDE service to CUSTOMERS?
Mandy, I am a Malaysian and flew many airlines around the world. I have also flown CX and rate them highly, perhaps not as good as SQ whose service is a bit clinical..... MH is ok but then, I am biased and want to support my own country's carrier. Of course, they are also not perfect but who is. We are dealing with humans, with emotions and whilst they are in the service line, we also need to be mindful that their work is not easy and they have handle difficult and demanding passengers, time zones and long hours (early days). Anyway, back to the air crew service - you should fly some of the US and European airlines for a broader perspective. Your uncle should learn how to press the service button for attention.....
Cathay Pacific has a longstanding reputation for discrimination against non-English speakers even before the COVID pandemic impacted their operations. This issue has been widely acknowledged. I personally experienced an incident on a CX flight from JFK to HKG back in 2015. A flight attendant with a Hong Kong accent proved to be difficult to communicate with when speaking Mandarin. When I requested a cup of water in Mandarin, she ignored my initial request. It was only when I asked again that she curtly informed me that there was water available in the lavatories, suggesting that I could help myself if I needed it. Fortunately, the Malaysian crew members were friendly and assisted me with my request.
In my opinion, CX should focus on hiring more non-local crew members and creating a more competitive environment. The Taiwanese and Malaysian crew members have consistently provided excellent service, while the Korean and Japanese crew members have been friendly as well. Unfortunately, the Hong Kong-based crew members have consistently been the least satisfactory in terms of service quality.
Many cabin crew members share the same feeling that Chinese passengers are the worst group of people to deal with on board in terms of behaviour and attitude. It's not surprising why Chinese tourists were widely hated as they travelled abroad.
CX operates many international flights and you just can't expect crew members to speak in a regional language when it is an international flight.
Yeah, they have been doing this Chinese customers for long period of time. I don't see how they're going to change. Sometime it takes longer to serve customers that they don't like, especially to Mainlanders. I have seen it and it's really disgusting. They don't understand that without Mainland customers, there would be alot less paychecks.
@@ailo8964 the most recent incident happened on a flight WITHIN China! Also, no matter where the flight was headed, the fact that the crew members mistreated and publicly discriminated a non- English speaking passenger is unforgivable! No matter the nationality, race, gender and colour, no one should be shamed or discriminatingd against for not being able to speak English. Last time I checked, not being able to speak English is not a crime! Please STOP making excuses for those Cathay crew members. (OH and btw, being Chinese is not something to be shamed of and certainly not an invitation for discrimination when traveling.)
It's widespread in the region, just not HK. See you that thing in a lot of countries. Unfortunately nothing new or unique.
Not only do they discriminate against mainland Chinese, they do it against other people as well. When the pandemic started, I took a flight from HCMC to HK and had a bad experience with a CX flight attendant. The flight was very empty (maybe only 10 people in economy class) and I struggled to lift my hand-carry up to the cabin. I asked the flight attendant for help and she raised her voice and said in a very annoyed way that if I can't lift my luggage then don't bring so much. I mean.. it's not that the flight was so cramped that she couldn't help, moreover the luggage wasn't heavy, I was just petite. I am a frequent traveler and with airlines like JAL, EVA.. the flight attendants often offer help without you asking. I still like CX for other aspects and it's a very good airline, but I noticed a difference in the attitude of CX's flight attendants compared to other airlines.
Discrimination is never okay, especially in the airline industry.
What about CCP undermining Hong Kong?
Your American farther told you that?
The Communist Party of China 中國共產黨 has been so good at brainwashing its citizens mind. Unsurprising to see so many wumao/ 5 cents in the comment section.
Lest forget Beijing Massacre on June 4th, 1989.
Lest forget the cruel actions Communist Party has done on its people for decades.
Lest forget what Communist Party has done to Hong Kong in the last few years.
@@wilsonwong105 Does Singapore, Malaysia or Taiwan undermine Hong Kong? The fact is, Cathay just discriminates everyone speaking Mandarin.
@Formosan They are nothing, Supporting CCP suppressing HK traitor
The scary thing is not that one story on social media. People are actually stepping up all over the place, telling their horrible experiences with Cathay and the discrimination they received. We have all the reasons to believe that this is a toxic company with unacceptable ethical standards floating around in their doors.
It is not that scary when one experiences that kind of discrimination across much of HK's service industry. I am not a mainlander, and yet I felt difficult to relax when communicating with service staff in HK for fear of being regarded as one.
@@huaiwei Just speak English and they will worship you,mate!
@@thinkingaloud5379 I stuck to English the whole time, and received subpar or outright poor treatment in many places. And that is despite going to more "tourist-friendly" cha chaan tengs with English menus.
I even started wondering if these staff cannot distinguish between my obvious Singaporean accent, and a mainlander speaking English.
@@huaiwei I meant more in particular Cathay Pacific.Should have made it clearer!
@@thinkingaloud5379 are we still living in white trash colonial periodt?
When I was in high school I had a good friend who had a passion for aeroplanes. I lost contact with him after I finished high school. About 26 years later I found out that he ended up being a commercial pilot for Cathy Pacific. Unfortunately and tragically he was later killed in a motorcycle accident. RIP Ali Awick my friend. I remember all the good times we had together in my high school years.
What a great experience for the children. I hope everything turns out OK for Cathay Pacific. Flown them a few times from Europe to Asia before the pandemic.
Eva BKK to LHR rarely any children, Well worth £3,000
Hello Sam, God bless your career, also your mother and family, a hug from Santo Domingo, DR, Juan Rodríguez, an active follower.🙏🏼♥️🤗
So your "White entitlement" really works well on Cathay.. thanks for telling us that. It simply reaffirms Cathay's "White preference". I think it is totally shameless for Cathay staff to constantly insult the Chinese and for management for brush aside these complaints. It ys even more shameful for Mainland Chinese to continue to support Cathay Maybe they do deserve to be treated like dirt.
@@argonaut816 I regularly fly EVA Air to Asia. They are very good 👍
what a stupid move cathay pacific has made, bribing numerous western influencers to advertise for it. freaking 70 per cent of your income comes from passengers you discriminate. hoping western influencers to convince the Chinese to take your airline again, while youtube is not even available in china? or hoping them to justify for your barbaric treatment towards your largest customers? a flight between 2 chinese cities on a chinese airline with chinese passengers and chinese crews, why the fk do you expect all of them to speak the foreign language of the country that had looted and colonized you? every ethnic has the right to speak their own language, so does chinese. hongkie hongkie, blanket your daddy. Search for blanket incident.
Hey Sam good to see your mom. All the best for her ❤
I had traveled on Cathay Pacific before. I can definitely feel the difference I treatment and service accorded to Caucasians and Asian passengers. While I was not berated and made fun of by the cabin crew, I noticed that Asian passengers were most ignored by the cabin crew. That was my last flight with Cathay Pacific. I will never want to give my business to them ever again.
You ALSO have to understand WHY the crew are tired and angry with Mainlanders......
@@jameskirk2579 Why need to understand? we are just normal passanger, and we pay the ticket and the service. they don't have any right to treat us unfairly or badly, right? The did this even to some other asian people. Don't try to get some excuse for them. THEY HAVE NO EXCUESE!!!!!
@@jameskirk2579that doesn’t mean they could mistreat them
The problem is they don't respect their own job and duty. It feels like they are the boss.
@@jameskirk2579it doesn’t matter when you are in service business; customers are bound to be different n sometimes difficult; I am from hospitality.
The most meaningful video you've ever posted. Truly special. Thank you!
Thank you for sharing this video with us ❤
This is one of my favourite videos from Sam. Love seeing all the kid's happy faces and Sam speaking Cantonese.❤
Sam, thank you for the upbeat & positive messages, great interpersonal interactions, great photography & upbeat background music! The experience of being with you on the aviation experience has been wonderful & makes me want to fly just for the adventures, as you are having. Your honest & authentic commentaries also gives me/us the thrill of wanting to experience along with you! Hope you keep up the great work!😊
Before COVID, I had a short haul flight with CX experiencing poor customer service and an avoidance manner from crew. Sad to say CX needs a big push on reform 😅. Thank you Sam and with this video we can learn more about CX.
cathay pacific racist because brainwashed by white supremacy trump supporter
I'm sorry to hear about your terrible experience with Cathay Pacific. Discrimination of any kind is unacceptable and should not be tolerated. It's important to speak up and hold companies accountable for their actions. I hope that by sharing your story, others will be encouraged to do the same and help put an end to discrimination in the airline industry.
Sam: God bless your mom.
She’s the one who brought you to this world, and thanks to her we all have you, and thanks to you, we all enjoy aviation at it’s best.
We hope God will give you, your mom and your whole family many years of good health, happiness and blessings, always together.
Best wishes always from Delaware.
I love watching your videos. Love seeing mom too. Thank you for the knowledge to help me be a better traveler.
I'm glad there's someone out there to report the positive side of things. Way to go Sam~
As always, Sam's videos are inspiring and informative, and this is no exception. Enjoyed the video very much Sam.
Great video Sam! Keep on showing the human side of the aviation industry. It’s why your flying videos are so much more interesting.
This is an absolute shining content Sam, you are a real man, thx a lot Sam, gorgeous video and my best wishes to Cathay, to the students, to the volunteers and to your family 🙂
Really an amazing clip so far that i have watched… good luck and all the best to CX love flying with them…. Thanks for bring this wonderful coverage Sam…
Sam, you're an amazing human being. Thank you so much for all these excellent videos on aviation!
What a great clip. It made me tear-up at the beautiful memories those children will have. And I’m so glad you included the pilot’s story of how she got into aviation. It’s not always obvious or the first choice but what is important is having the courage to act when the realization hits. Great life lessons from her and you, Sam! Thx.
Love your content Sam. Thank you for raising awareness about issues related to Aviation!!
How wonderful it is to see you traveling with your Mom.....truly a blessing.......glad to see you back on RUclips.......hope you guys enjoyed Hong Kong.....
Soft drug
Have been a senior Captain on the B777 for CX was the pinnacle of my career and was very proud to have served there. The downturn began earlier than covid when they started slashing services and Rupert Hogg was forced to resign. It was a very hard decision to leave in May of 2021 but knew it was time. Our pay and benefits were slashed in Jan of 2021 , not only till things returned but as a sign the new permanent COS or be fired basis. CX has lost a lot of experience. I just don’t see under the current way it’s being managed how it will ever regain its previous status. I have such fond memories for CX as well as Hong Kong , there will always be a place in my heart. People ask do I miss it? My response is, I miss what it was but not what it is. I do feel blessed that I had the opportunity to fly for what was one of the world’s greatest airlines.
You would have flown with my old man then. I recently read the book about the "49ers", seems that was the turning point for life at CX for many.
cathay pacific racist because brainwashed by white supremacy trump supporter
Yep... When RL brags about CX undergoing a big transformation... That is not always a positive thing. They have deliberately given away lifetimes worth of experience (in both cabin crew and pilots) in favor of chasing absolute lowest employee costs. They are never going to attract and/or retain any form of experience with the current salary packages.
Hey Sam, love your channel so inspiring and fun to watch your bubbly goodness!❤️ We will soon be travelling to the Philippines again after the era of covid restrictions and used to fly Cathay which was amazing. This vid was insightful and hope Cathay honors their employees who are so instrumental to their bottom line! Your mom is adorable she deserves all the luxury and that Hermes looked great on her!❤️❤️👍🏻👏🏻❤️🥳
Christina Ho is a beautiful/energetic pilot. Her passion and journey to becoming a CX pilot inspire many to dream beyond the sky. Also, great job by Cathay to have these community flights to recognize that not everyone is privileged to fly.
0k
Stop being a creep. Unless you also immediately resort to calling a male pilot handsome, don't be that guy.
cathay pacific racist because brainwashed by white supremacy trump supporter
Way to go Cathay Pacific... wishing you a speedy recovery ✈ had so many beautiful memories in the past
Possibly the loveliest review you have ever done was a privilege to watch it x 2 and passed on
What a fantastic flight experience for the children.
Amazing content as always.
Keep it up.
Now imagine the same experience in, say, the 90s to and from Kai Tak…
Amazing video Sam! Thanks so much for sharing this experience. I loved that young lady’s story about becoming a pilot! So inspiring! Your channel is just awesome!
Propa again da
By coming together with empathy and compassion, we can build a society that celebrates diversity and inclusion. Let's strive for justice, equality, and unity to create a brighter future for all.
Wonderful video! Thank you! Truly wonderful.
I hope you and your mom are well! 🌸🙏
I’ve been following you for a while now but never really commented. Cathay is doing such a meaningful thing for these kids… Thank you Sam for your speech right at the end - it encouraged me so much. You are so right, life is like that …. Rain and clouds, thunder.. and then sunshine. 🌧️ ⛈️ ☀️
Dear Sam,
As a Hongkonger, you may try to help CX to regain her name. I used to share positive experience too. However, I changed my mind after my poor phone call experience with a CX customer service staff.
After that, I understand that the root problem is not "discrimination" but a structural problem of the whole company. Maybe your experience on CX flights is good. Because of you are SAM CHUI - the famous aviation KOL who took business class. CX seems look down at non-rich people (even though your are a Hongkonger)! The history for CX as being a prestige world-known airline is too long which make her forgot the true meaning of service and respect! I felt even more disappointed when no one reply my complaint after I reflected the problem to CX! I'm sure there are tonnes of better airlines. As long as CX look down at the non-rich customers, the road for her to regain her name is long.
Great experience for the kids. Great job Cathay for doing this.
Brilliant!
Should be A LOT MORE of this, well done Cathay!
I first flew with you on a Boeing 707 into Kai Tak, LOVE every part of your magnificent service - SINCERE THANKS!
Probably your best video to date. Very meaningful. Well done Sam
I agree with Sam that there are still a lot of excellent local flight attendants at Cathay Pacific. I encountered a very nice one during a flight to Tel Aviv last month. In spite of the extra-heavy workload due to Cathay's recent cost cutting exercise, he remained very helpful, friendly and cheerful to the passengers, always with a smile on his face. I wish the Company all the best in its recovery path.
A great video Sam. A real shame that Cathay is experiencing some turbulence at the moment after a few hard years of Covid. I hope the airline is able to recover soon and continue the excellent standard that they once had. I spent 20 years at CLK in ATC and still hold fond memories of the work and colleagues. I am retired now but still miss it. Like 747boy, Hong Kong still holds a special place for me. Very touching to see both control towers where I worked plus the third runway. regards to any atc or pilots who are still there.
Mainland airlines will serve the Chinese market even better. Cathy obviously does not serve willingly.
cathay pacific racist because brainwashed by white supremacy trump supporter
Continue the "excellent" services?? 😂😂
@@andrewlim7751 Carry on with reverse discrimination, till mainlanders are sick of HK. Re-ignite independence movement! 😡😡
@@charleschoy2327
The HK's toxic tongue service is world renowned without introduction, and btw, I'm from SG. 😁😁
Wow....."You Never have always a clear path, but through the darkness you go ta be positive and motivate your self and then sunsine will shine on you".....This line made my day. This is why I watch your videos to see your pasion and positiveness Sam. Thank you.
Thank you, Sam, for what you do - and especially what you did do for those kids!
Look down the customers is bad service
This charity flight was very inspirational. I think other airlines can take a page from this and do something like this in the states. My family was not rich growing up. I didn’t take my first flight that I could remember until I was 18. US based airlines this is your chance to give those in need exposure from the experience in flying to seeing what careers are available in the airline industry. Well done Sam.
they've done them several times in the last 3 years in Hong Kong - great
Hey Sam .... your channel on aviation is the best. Nice to see you back with all the content .. wonderfully done
Really hope that Cathay Pacific will recover fully - had quite a number of good flights pre-pandemic
One of your most MEANINGFUL reviews.
SAM you are such a joy to RUclips & the Aviation industry -- we are so lucky to have you!
I am glad you are bringing some good points to Cathay Pacific. Not everyone there are like the Flight attendants that were fired. Get the word out or this Airline will go under.
This is one of the best videos you’ve done Sam! Thanks! And loving the synthwave opener. Great to see the good work CX are doing - despite some challenges.
Easily one of your best videos. I will be flying Cathay Pacific for the first time in a few weeks and looking forward to it ! Again well done .....
Great video, thanks for everything Sam!
God bless you Sam.Keep your mother with good health and happiness. You are blessed man sam❤
Wow I have no idea you grew up in Hong Kong!
As a Hong Konger, the HKG airport and CX really made me proud growing up.
It really shown during my recent long hauls with Cathay.
The staff were sooooo busy during the entire flight.
And the cost cutting is just too obvious…
Thankfully the unique herringbone seats are still here!
I think many of us still root for CX secretly… breaks my heart to see Cathay in a state like this
Another great video, Sam. You have beautiful captured the community flight!
That was great. Crying. And bravo to Christina Ho for sharing her amazing “wavy” journey.
Wonderful.
Googles algorithm suggested this video for me and I’m so happy it did. Thank you for a wonderful insight into Cathay. They have always been my favourite airline (and yes as an Australian, I know I should say Qantas). I am flying with my 80 yo father to London in August on Cathay and I’m really looking forward to it … also looking forward to checking out more of your content 😊
If you’re white then yes, you can expect better service than HKers themselves
Thank you Sam for your honest and truthful comments about the iconic airline of a great city. As a HK citizen as well as a pilot, it is really sad to see CX has been hammered badly. I do wish to see CX fully recovered not just by numbers but most importantly the service quality to regain its brand despite its a long way to catch up given so many factors which are out of the control of their hands.😅
？笑死 说的国泰多白莲花似的 旅客花钱来坐国泰找罪受的？遵守法律 提高服务质量 好好对待中国旅客不就完了 别把对共产党的气撒在中国旅客身上 更别说国泰本身也是一家共产党持股的航空公司 天天装无辜真怪幼稚的 一帮巨婴
Flew from Tokyo to Hong Kong on Cathay Pacific while in the Marine Corps and truly enjoyed the service and flight. Never heard of them before this flight but would fly with them again. Thanks for sharing.
Great video, really authentic and honest content…. One of the best yet
I've only flown with Cathay Pacific once back in 1996 from Brisbane to Manchester and back from London. I have fond memories of that flight. Our flight from Brisbane was in a brand new 777 then back in a 747.
Thanks for sharing your Mum Sam and I really enjoyed your flights and commentary. It was so exciting to fly Cathay in the 1980s... The Community Flight is a wonderful initiative for Cathay Pacific and here Air New Zealand also has the 'Koru Care Flight' for unwell and disadvantaged children.
So good to see this video. I used to fly Cathay Pacific when I lived in Asia Pacific. It is. A fantastic airline and I am sure they will bounce back. I can’t wait to be back in the sky with Cathay heading to the greatest city in the world HK !!
Thank you Sam for sharing this video with us. I still do love Cathay and I hope they continue to be resilient in building a world class airline 🥰
I used to fly CX a lot and at one point was gold status. What I did notice was amazing service, but only if you have status. I flew CX on my birthday at silver level and they upgraded me to business class from economy. My first flight as gold was economy and during boarding, three different crew members greeted my by name and welcomed me aboard. Once the plane was at cruising altitude the head purser also greeted me told me to ask for her if I needed anything. I flew a few more times in economy at gold status and they always served my meal first before economy meal service. My conclusion is you only get good service if you have status. I’ve flown CX after I lost my status and can honestly say their service is mediocre at best. Only slightly above AC. I have since been flying CI a lot and have their Emerald status but even when I had no status, CI service is amazing.
I understand they provide better services for gold membership customers because you give them your money to fly Cathay Pacific as loyal customer. They appreciate your business. But on the other hand, it’s not right to laugh at customer in economy class when he asked for a blanket/carpet. It is not nice. It is arrogant and annoying.
I've got diamond tier level within half year after started by sliver. And flown mostly Economy or Premium Economy. Always great service. During pandemic I changed to SQ because of no flights to European mainland. Now maybe I can't hold my diamond level and have SQ Gold. In my feelings is that your personal treatment is much higher by CX as by SQ. And the meal service with fresh salad (missing in Eco by SQ) is much better. But we will see what happens in the future.
That's precisely what makes some people think they treat white people better but it's just status.
@@wingviewandmore SQ stopped serving salad since the pandemic started. After all the criticisms they got, they will be resuming them. We care about our salads. 😆
cathay pacific racist because brainwashed by white supremacy trump supporter
Cathay Pacific is one of my favourite and my most trusted airlines. I'm Thai but, instead I usually choose Cathay rather than Thai Airways which is the Thai national airline when I fly to HK. Many years ago I was going to Cape Town, SA, I also picked Cathay Pacific to travel from Bangkok - HK - Joberg - Cape Town. I could fly with Singapore, Qatar, Etihad, or even Fly Emirates to transit only 1 time. I knew it took 3 flights for me to go to the final destination but, with the reputation of CX, I can't turn away.
BUT! after the pandemic I have flown with CX for 2 times first, during Christmas and then on Songkran day. I don't know what happen to the flight attendances. The ground staff were still hold their standard but, the problem was the staff who were on board is not good as usual. From my experience, I think most of them were the new recruits and might not pro enough to handle some situations. For instance in the economy class, the meal that was served often have 2 types and will let us choose 1 of 2. But, the crew saw that I'm Thai from my passport so, that crew didn't let me choose and bring me the Pad Thai. I don't know the word "discrimination" is okay or not, but I don't want to eat what I can eat every day. So, I ask her what is the another choice of meal. Then, the Chinese fried rice and cha-siu came along. And also on the same flight the crew forgot to serve the delicious Haagen Dazs cookie & cream to me. That never happen to me and the crew were taking too loud at the cabin for that recently 2 flights. Nevertheless, I'm still glad they didn't cut off the cost on the food, but I'm not sure about the first class passengers.
I overall, I still cheer for Cathay Pacific to regain their position and run faster to catch SG and JL who are now ahead them in the Asia - Pacific airlines.
Many yrs ago on Internet, i notice people will have vastly different opinions of cathay, many people said they had worst experiences with cathay, but many other people will say ' what are you talking about? cathay is the best' turned up people think cathay is the best, only speak Cantonese, and people think cathay is the worst speak mandarin.
What's "JL" ?
@@peekaboopeekaboo1165 Japan Airlines.
@@encryptededdy Okay
Thank you for the positive message at the end
very positive video...well done Sam!
How wonderful that you are travelling with Mom. I remember having to do this for my mother when she has H Pylori. She hated the wheelchair at Heathrow and always hoped for the Buggy once we disembarked. All is well Sam. I really do hope Cathy can bounce back after that audio tape encounter
Replace with mainland air line companies. They can serve the customers much better!
Cathay Community flight is a great example for other airlines to follow. I flew Cathay once, few years ago, and it was a pleasant one. Best of luck for Cathay Pacific.
Positive vibe. Thanks for sharing the experience!.
Excellent work Sam and Cathay. Very Inspirational for the Young People, never say never. Beautiful !
Hey Sam, I watch your videos regularly. Cathay Pacific is my one of the fav airlines and will always be, I remember Cathay was my first flight (first of my life), from Delhi - HK - Adelaide, I think it was A330 that time in 2009. and to refresh that 2009 memory in Jan 2023 I flied Cathay again, Delhi - HK, B777 and then HK - Jakarta in A359 (A350 for first time)......I love Cathay Pacific
What I like most about Sam is, he's totally grounded, is very humble and polite. Very knowledgeable about his surroundings and is a subject matter expert. Most of all I think he's absolutely unbiased and looks at problems in a very practical way rather than have a predetermined judgement about it. Continue your good work Sam.
Your videos are always positive and full of joy and promoting good things in this world. Keep up the good work Sam. Avid viewer of your channel
It's a nice story, Sam. Thanks for sharing.
OMG, Sam! One of your very best community contribution video editions. Thank you for highlighting the strong women pilots and crew members! I can only imagine what impressions were left w/ all of the students as well as w/ their mentors as a result of this heartwarming flight over HK. At the very least, I know one of them will become a successful global video blogger like you, if they don't pursue eventually being in the cabin or in the cockpit like Captain Christine Ho! Loved your personal philosophical summary about life at the end. Final word of appreciation: You Mom is SOOOOOOO cute in her duty-free scarf! 🙂
Hello Sam I'm from Macau. First time hearing you speak in Cantonese, great to know that you're a native speaker like myself. I flew from Hong Kong a lot, especially after the opening of the bridge. Great to see that Hong Kong and Macau finally opened up its border after such a long wait.
He did an only canto video a few years back
You truely do a very, very good job with the kids. Highly appreciated! Bests from Frank, Najomtien
Really interesting video !!! Thank you!
Love the community flight!! Such a great experience for those young people!
I hope Cathay fully recovers. I had many wonderful flights with them before COVID.
Sam, it is precious to see your mom and congrats 🎉👍👍 to your great coverage on aviation and air travel. You are such an engaging host. Will you consider introducing the different kind of aviation jobs in the industry?
Hi Sam, thanks for the video and spoke for the frontline staffs, they are working hard and should be graceful.
So happy to see your mom n you fly again ! I’m a retired flight attendant whose parents are from Hong Kong n watching Cantonese is still prevalent in Hong Kong makes me happy if I get to return there one day ! My Mandarin is non existent ! Kob Khun Krup Khun Sam ❤🎉😊
The last statement from Sam made me tear up a bit as I’m going through a rough patch at the moment. His words have just spurred me on. 😎
I know this was posted a year ago but I flew back from Nagoya, Japan to London, UK (via Hong Kong) just over a year ago. The staff and the service was really good. My wife (Japanese) and kids flew with me and they were so hospitable and went beyond to make my family feel comfortable, I'll also add that we flew economy.
Hey Sam. It through Cathay Pacific that I first flew on a 777, a 300ER series via Vancouver bc to JFK. The wing and engine was massive and this aircraft along with the 200lr produces the most powerful thrust in the world very very nice. Please keep coming out with more vlogs!!
Hi, Sam. I always enjoy your videos. Great to see you travel with your Mom back to HKG. I have flown with Cathay many times. For 5 years, I used to travel from the East Coast of the US to Asia and HKG is usually my hub before flying on to the ASEAN countries. To minimize jet lag, I try my best to ensure the transpacific flight arrives in Hong in the early evenings. I would go to bed by 10PM or 11PM and I would take Melatonin 1mg to help me sleep right through. I do that for about 3 nights and I am all set. I do the same thing when I get back to the US. So, my jet lag is minimized. P.S. If I arrive in Asia in the morning, that usually messes me up BIG TIME. Hope this helps!!
I have to use a wheelchair while traveling and this is the first time I have seen a review that includes them. It does take more time, but the staff is usually very kind. Being able to use the restroom on the plane is really hard and often you cannot even get to one in the terminal. I hope your mom had a good experience. I wish more people would add comments about the difficulties people who are disabled face when flying. Thanks for this.
No Inglish no service,flight attendants said it
This September will be the first time Dad is returning to visit HKG since his knee surgery, so we expect to use wheelchairs at the departure airport and arrival airport. Maybe layover airports and aisle chairs also.
Hi Sam, your mom should be very proud of you. And it's really sweet to have a nice trip with mom. Wish your mom well healthy and enjoy more mother-son time❤
thanks for video- have a good life - and your mom is so cute. - God bless her
we used to fly a lot with cathay pacific, but after 2019, their service went down hill... i just flied from sfo to hk 2 months ago and the services were just okay ( of course better than American airlines). we were not surprised about their discrimination scandal which is well known. I think not all flight attendants are like that, but they need some improvement. We prefer singapore airline and Korean airline more.
The fact is not only Cathay Pacific, some of the HongKong people just look down on others. Before Covid I flew from HKG to LHR transfer in Doha on Qatar Airway's business class, the first section of the trip leaved me a very bed impression. You can feel that Hongkong carbin crew is not very happy serving you. What make the matter worse is that during the flight my enteraining system was down, but the carbin crew did nothing, they just told me they cant repair it, no other solution. However the second flight was brilliant, the carbin crew from UK gave me a very warm welcome, they smiled like meeting an old friend. They are trained my the same airline, why so different?
Because every person in the world has his or her own personality. You can't expect everyone to be the same, even though they are trained by the same company. That's the reality.
Mainland Chinese always look down on others. People from the big cities in mainland China look down the people from villages. The rich look down the poor in China. 😂
@@maomao8907 That's 100% true. But showing the indifference and animosity in professional service is a totally different story.
@@mrbrotherl1633 30% true, Firstly, not too many Chinese look down the poor. Secondly, cabin crew will not be seen as THE POOR normally.
@@maomao8907 And HK people look down on everyone expect the white
Absolute premier AVlogger, best in the world, amazing video.
多謝Sam哥今次的分享，希望國泰在顧客服務能重回正軌
Thnaks for your sharing and I wish Cathy Customer Service back on track
Thanks for bringing this to our attention, like you said, it’s important not all ppl working there is saying something wrong. I love flying with CX.
Go ahead be my guest, CX could not even provide meals on time. Some passengers on business class and Y class did not receive meals 5 times from my experience . xxdd
I started flying with CX since I was a little in 70s because my dad was a senior aircraft engineer for CX. I was always enjoying flying with them but not recently. It’s sad to see CX’s ranking so low. Hopefully CX will regain their position again in the future. Good luck CX!
Thanks for the video
Great video Sam. Let’s hope CX can get back to full capacity and service soon. Lovely to see the Under Privileged Children flight just fabulous.