How to find and enter your Office product key | Microsoft
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- Опубликовано: 20 июн 2021
- This video tells you how to get started with your Microsoft 365 product key to activate and install Office products such as Outlook, Excel, Word, and PowerPoint. Learn how to activate Office 365.
For step by step instructions:
support.microsoft.com/en-us/o... 
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![[2024] How to Find/Recover your Office Product Key](http://i.ytimg.com/vi/GctWCrEe618/mqdefault.jpg)
I can't believe that even microsoft uses chrome and not edge
Microsoft uses edge for web
I watched many video but only this worked!! I am very thankful to you!., LIKED AND SUBSCRIBED
I want to share my key office with other devices..how to know my keys if i already use it
Ok, but i'm using a school computer and can't complete my homework without a product key, and I don't have any way to get on. How do I get one another way?
HI AND HELLO,
I WEEK BEFORE I BOUGHT NEW LAPTOP, MY LAPTOP HAVE PREINSTALLED OFFICE, HOW CAN I ACTIVATE IT?
Hello team,
Great content.
Can I make videos on Microsoft technology by reading articles and performing lab in my environment.
Do I need to take permission from Microsoft to make and upload videos? If yes, then can you guys please let me know the procedure.
Thanks in advance.
Does new laptop can be activated by entering Product key without subscription?
My minecraft account says it got suspended and I was wondering if there’s any way to resolve this issue I tried to right the phone number but it said *Usage limit succeeded * how can you help me pls
Hello, i have really old laptop and my office got deleted somehow i have windows 10 pro but i dont have key anymore i just have microsoft office account and its password. it has been working all these years until last month when it started with word office not working in ()
Hi Team,
I have reset my laptop just now. But, I can't retrieve my Microsoft office license key. Hence, I can't use my Office. I didn't save the CD key. Please advise. Thank you
@Khailiah Abd Ha
i would advise you to look for the option of getting a free trial of Microsoft office and then download it and then set it up and sign in to office 365. i found out when you cannot retrive your office 365 license key you can use office 365 partly and we convince ourself we cannot use office 365 generally however this is not true, it is just we cannot get the full expirence of it, we can use the apps of office 365 in a web browswer. this works, i have tried it recently when my office was not and am now able to use my office.
same thing happend to me i just used my old microsoft account
If my xbox account got deleted by a hacker , would i lose all my progression and my gamerscore ?
I've recently bought a new laptop online with pre installed Office. But the product is unlicensed and I don't know the product key. Can you help?
Hi there, Mahak.
We understand that you need assistance finding the product key associated on your Office which is preinstalled on your new laptop. We'll do our best to help.
Unlicensed Office products occur when the program is not properly activated or associated with the correct account, when multiple Office programs are installed, and when the device's time, date, and time zone are incorrect.
For us to determine the right solution and recommendation, please provide the following information:
* Do you know what is the email address where your Office is associated?
* Do you have a Microsoft 365 subscription? If so, is it Personal, Home, Business, or School subscription?
* To avoid repetition of troubleshooting steps, may we ask what troubleshooting steps have you tried so far for this issue?
We'll wait for your reply. Thanks.
Hi again, Mahak. How are you? We've asked questions to further isolate the issue, however, we haven't heard from you yet.
Do you still need assistance with activating your Office? If so, please give us more details regarding your concern so that we can assist you.
Stay safe and have a great day.
@@MicrosoftCustomerSupport im facing the same issue. i know my email address, and i dont remember making any subscription
Nowadays the companies does not provide product key with the receipt so how can we check it in our Laptop that what is our actual product key?
Hypestkey key, got working office key, thanks
Hey, I bought my laptop in 2020
With preinstalled Microsoft 365
I used that a lot for my College work and everything but now from some days it is showing I need to activate it again, I didn't got any product key and I'm still sign in with the same account that I sign in at the first time. Please help me.
Thank you for reaching out to us, Atharva.
We understand that your laptop came with Microsoft 365, but it's prompting now to activate it, and we're here to help.
We'll appreciate your answers to the following questions for us to assist you properly:
1. What is your exact Microsoft 365 subscription? Is it personal, family, or school subscription?
2. What is the exact error message that you received? A screenshot will help us isolate the issue.
We're looking forward to your reply.
Hello again. We have not heard back from you. We are sending this message to ensure that your issue has been sorted out. If not, please send us the needed information above, and we'll be happy to assist you further. All the best!
hey help me out i bought a new laptop 2 years ago but i dont know what is the product key is there any way to activate microsoft office without using product key ....please help
Hi! We understand that you need help locating the product key for Microsoft Office. We're here to guide you the best we can.
To do so, we need to verify a few details.
1. Can you tell us if you have purchased Microsoft Office for your laptop or if it is preinstalled?
2. If it is preinstalled or purchased separately do you have a copy of the proof of purchase?
We will be waiting for your reply. Stay safe!
Hi again! How are you? We hope that you're doing great.
We want to send a follow-up message to ensure that your concern about your Microsoft Office product key has been addressed. What we did was ask questions to further isolate your case. Since we haven't heard back from you, we also want to see how things are doing on your end. Are things now okay on your end?
Should you need further assistance, please don't hesitate to get back to us at your most convenient time. Stay safe and healthy.
Dear Micosoft Team,
If I buy a Buisness Subscription (Standard) as a Code in a Box (in Germany), can I activate the code without adding further payment informations (creditcard etc.) or do I need to add these infos for later, when the supscription ends? In other words: Does the subscription automatically ends after acvtivation wihtout needing to add payment informations?
Hello! We appreciate you reaching out to us. We have experts on standby who can assist you with your inquiries. For assistance and comprehensive answers regarding subscriptions, please visit one of the following links:
- msft.it/6059YMJ8T
- msft.it/6050YMJ8p
Should you have any further concerns with Microsoft services, please let us know. We're here to help.
Hello again. We hope you're well. Just a quick follow up with your concern about an Office business subscription with a product key/ code in box, please know that if you purchased a one time purchase Office Home and Business 2021 (e.g.: msft.it/6057Y3H3Z), you may only use that on one computer once you linked that to a Microsoft account. You don't have to add your credit card information as it is different from a Microsoft 365 subscription that is paid annually (e.g.: msft.it/6058Y3H3w) wherein it'll ask you to link your card information for payment.
If you have more questions, you may also check the links that we've provided on our previous reply for business plans as well. We hope this information helps.
@@MicrosoftCustomerSupport Thank you very much, this information helped! :)
You're most welcome! We're glad that the information we've shared were helpful. We do hope that things have been taken care of now and that we were able to give assistance that you need in Social Media support team. Should there be anything else that we can assist you with, feel free to message us back. Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6004Y3rIs
Thank you for your time, and we hope that you have a great day!
I am not able to login my Microsoft office account kindly assist me
Is there a way to get your outlook account back after 60 days? Cuz I had an Xbox account on that. (my first acc btw) And I really want to get it back, if there isn’t then £100+ has been wasted
I really need help on this.
Thanks for the post. Very interesting post. This is my first time visit here. I found so much interesting stuff in your blog. Keep posting.. upmypc.com/2021/07/30/microsoft-office-365-product-key/
@@shivster he dead bro
I think you got your answer by now, just wanna tell ya congrats :D
I completely forgot that I commented on this video 😂😂. Well it doesn’t matter anymore, thanks for trying to help.
Hello team,
i have an microsoft account but i dont recover my account because recover mail id and phone number was wrong entered
so i cant recover my acount and i cant use ms office tools. I have bought the laptop for last three months ago please microsoft team help me out please.!!!
i have bought a laptop and ms office is pre installed in it
but i do not have a account that has a product key. please help me
Hi, Gourav! Thanks for posting your concern, and we're here to help. We understand that you have a preinstalled Microsoft Office and does not have the account containing the product key.
We'll do our best to assist you with this issue and to start, we'd like to ask for the following information to determine the best resolution to provide:
• Are you trying to activate your Office and is this the first-time?
• Are there any error code/message?
• What is the version and edition of your Office?
• What is the Operating System? Is it a Mac or PC?
• Do you still have the proof of purchase indicating it has a Free Office license.
• Have you tried contacting the store of purchase?
Looking forward to hearing from you.
Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
Can blind people use windows 11?
Hello Microsoft team!
I purchased a laptop back in 2023 and got a preinstalled Microsoft office. After a couple of months of using the apps I faced the same problem. Sadly I didn't get any product key when i bought my laptop. I looked for my product key in the system and when I tried to use the key it told me it was wrong. I was suggested to uninstall Microsoft Office and than reinstall it. When I was trying to reinstall the apps it requested for product key. I have sighed in before it happened but don't know what kind of subscription I have(
Can you help me? Thanks in advance!
Hello, there. We understand that you need help to get access to your Office applications. Please know that we appreciate your efforts in resolving your issue and finding your product key.
We know how important it is for you to get this sorted out, and we'll do our best to help.
We'd like to take a closer look at this matter, so we can assist you accordingly and effectively. To do so, please answer the questions listed below:
1. What is the Operating System on your device? Is it a Mac or PC?
2. Do you remember associating the Office license on a Microsoft account?
3. Have you already tried to check the Services & subscriptions linked to your account using this link: msft.it/6057i9YcR ?
We'll wait for your reply.
Thank you for quick response!@@MicrosoftCustomerSupport It's a PC. I didn't associate the license on any account and when i check the Services & subscriptions it doesn't show anything.
Thanks for your response and confirmation. Regarding your situation, Microsoft 365 on your new device is activated as a 1-month trial of Microsoft 365 Family. However, you have the option to purchase Microsoft 365, add it there, or use a product key if you have an older copy of Microsoft 365; you can install that too. To know more about this, you can check out this link: msft.it/6059i9m0v.
We hope this clarifies your concern.
Good day! We hope you're doing great. We have not heard back from you. We're just checking to see if you were able to access your Office applications and activate your Microsoft 365 subscription.
It's our aim to help you so we provided a guide from our previous comment on how you can activate your Microsoft 365 subscription again.
If you need further assistance with your Microsoft 365 license, please get back to us so we can utilize all our available resources to help you.
We’d love to hear from you! Please share your experience with the Social Media Team by clicking the link msft.it/6002ii4mA
Keep in mind that you can always reply here, or start a new conversation, if you need further support 😊
I has purchased Laptop with pre installed Office 2016 in the year 2018,
I have forgotten Microsoft Account linked with Office 2016 , is there any way to recover it?
Hello, there! We have received your concern about recovering your Microsoft soft account you have forgotten which is linked to your office2016. Your friends at Social Media support are here to assist you.
We appreciate your time and effort trying to contact us. As we would like to find the best resolution for you, it will be helpful if you can provide us the more information and details.
To properly guide you and provide the appropriate solution for this concern, kindly send us the screenshot of the exact error message when you sign in to your account.
1. When was the last time you successfully accessed your Microsoft account?
2. Do you have associated phone or email address to your Microsoft account?
3. Did you happen to sign in to other devices?
4. Do you still know your Username or email address used for Microsoft Account?
We will wait for your response.
Hi there, Yash! We are sending this message to make sure that we're able to assist you and to check if there's something that we can help you further.
Recently, you’ve reached out to us about recovering your Microsoft soft account you have forgotten which is linked to your office2016. We asked for several questions to isolate the concern.
Please do not hesitate to contact us again if you have other concern or service that you need assistance. We're always here for you. Please stay safe and continue to be healthy.
@@MicrosoftCustomerSupport Whom to contact ?
@@MicrosoftCustomerSupport
My name is satyam Tiwar and I just purchased a laptop at first when I created the ms account it popped a notif of an error 772..
And there in was unable to complete the setup ... And now when I successfully resolve the problem by repairing online it's asking for a product key... But there's nothing printed on my receipt.
@@SatyamTiwari-jd3ge mine too. did it get resolved?
Hey,
I like the video
How to unlock locked windows devise from Microsoft account
I know my Microsoft and windows password, but it asks me for admin log in first
Can you help me log in to my windows, i have a Microsoft account, with no admin account, after tge account is locked online, it asks me for admin connection first
NP
I know my password
Thanks
I'm forgot my outlook password please help me i recovery my outlook account
Hi! there what if i want to transfer my Office 2019 License to another Computer is it possible?
Hi there!
Thank you for reaching out to us. We understand that you wanted to know if it is possible to transfer Office 2019 to another device. We’d like to confirm if you know your product key or if it is associated with your Microsoft account. If yes, then you can transfer your license to another device. However, please be advised that Office 2019 reached its end of support last October 2023. To know more about it, please see this article: msft.it/6051cQc7l.
If you wish to know the steps on how to transfer Office 2019 license, please let us know, so we can guide you through.
All the best!
@@MicrosoftCustomerSupport Yes & Associated w/ Microsoft Account
How to transfer a 2019 License to another Computer?
Thanks for confirming. Since you associated your Office 2019 license to you Microsoft account, all you need to do is log in to the account you used to redeem the key originally using this link: msft.it/6050cvBUK , then go to download and install.
If you run into an activation error, you'll need to follow the instructions in this article: msft.it/6051cvBUz under the section "Activate after reinstalling or installing Office on a different device".
Please note that you need to uninstall the Office license from the original computer first, before reinstalling it to another computer.
We hope this helps. Please keep us posted on how it goes.
Good day! How are you? We hope you're doing great. This is a quick follow-up with regard to your query about transferring an Office 2019 license to another computer. We want to make sure that you were assisted accordingly and that we are able to provide the details you need to address your query. Should there be anything else that we can assist you with, feel free to message us back. Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6002casZO
Thank you for your time, and we hope that you have a great day!
what if you forgot your your microsoft account?
So what if I bought a new computer, does it come with the product card or what?
Hello, Kelepi! We apologize for the delayed reply. We saw your question about whether you will get an Office product key if you purchase a new computer. We know how important it is to have your question addressed, and we'd love to help.
Different brands produce PCs and laptops that come with Microsoft Office. If you need to buy it for office work, it’s always a good idea to choose one that comes with Microsoft Office already installed. Usually, a new device includes a 30-day trial of Microsoft 365 Family. To continue using Office apps after 30 days, you must buy Office or subscribe to Microsoft 365. If you don't want to pay for Office, you can use the free word processing and email apps that came with your new device, or you can install your own copy of Office.
We hope this helps. Let us know if you have questions.
Hi again! How are you? We hope that you're doing great.
We'd like to send you a follow-up message to ensure that your concern about receiving an Office product key if you buy a new computer has been addressed. What we did was inform you that if you need it for office work, it's always a good idea to get one that already has Microsoft Office installed. Typically, a new device comes with a 30-day trial of Microsoft 365 Family. After 30 days, you must purchase Office or subscribe to Microsoft 365 to continue using Office apps. If you don't want to pay for Office, you can install your own copy of Office or use the free word processing and email apps that came with your new device.
Since we haven't heard back from you, we also want to see how things are doing on your end. Are things now okay on your end?
Should you need further assistance, please don't hesitate to get back to us at your most convenient time. Stay safe and healthy.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006dIUee
Thank you for your time, and we hope that you have a great day!
I have the outlook email and the code to, but it's not taking up, help me now
Thank you for reaching out to us, Rani. We understand that you have an Outlook email and a code, but you're having issues with it. We'd be glad to help you with this issue.
We'd like to clarify the following information for us to assist you properly:
1. Are you using a personal email account or work/school account?
2. What is the exact error message that you receive when you try to sign in your account here: msft.it/60529oZtY?
3. Did you encounter any error when trying to enter the code? If so, what was the exact error?
4. Is two-step verification enabled on your account?
We're looking forward to your reply.
Hope you're doing good today, Rani! We are sending this follow-up message to ensure that everything is being covered and assisted accordingly. May we know if you're still having issues accessing your Outlook account?
Please feel free to message us back at the soonest possible time to address all your concerns about this matter.
Hey I’m trying to log into pa4 minecraft and I go to the Wepsite it said it will give me cookies
@microsoft
Went to install product key recently bought. But it won’t accept it.
Hi, John!
Our apologies for the delay in noticing your comment.
We understand that you're unable to install and use the Office product key. Allow us to gather the following information, and let's see what troubleshooting steps we can provide to resolve the issue;
1. What Office version are you trying to install?
2. What error message are you getting when you are installing the Office app?
3. Where did you purchase your Office product key?
4. To prevent repeating the same troubleshooting steps, may we know what troubleshooting steps have you done so far?
Looking forward to your response.
Hi, We haven't heard any response from you regarding the questions that we have. Hope we can still receive an update from you regarding your concern. We appreciate your effort in posting your concern so that we can continue assisting you.
I followed the procedure but it gives TokenStateScrapped error, unable to add the product key to my MS account.
Hi! We appreciate that you reached out to us about the error "TokenStateScrapped". We're here to guide you the best we can.
To do so, we need to verify a few details.
1. Can you share more details about when you are getting this error and the exact message you are getting?
2. What specific Office product are you try to install or activate? Also, when and where did you purchase the subscription, perpetual license, or did it come preinstalled on the device you purchased?
3. What troubleshooting steps have you tried so far?
We'll wait for your reply. Take care!
Hi there! Do you still need assistance adding the product key to your Microsoft account? If so, do let us know so that we can further assist you. Thanks again, and have a great day.
Hello Microsoft team
I purchased a laptop back in 2021 . I got a preinstalled Microsoft office . But recently due to reset I lost that. When I trying to reinstall office app it requesting for product key . But i don't have it . I have my Microsoft account and lifetime subscription of office home and student .
Plz help me to resolve this problem.
Hi, Mayur! Thank you for reaching out to us. We understand that you needed help reinstalling the Office app on your laptop since it got reset and is asking for a product key. We know how important it is for you to get this installed again. No worries; we are here to help.
To isolate your concern, we will ask a few questions.
1. Do you originally have the product key when you activate your Office on the first time or did you use your Microsoft account to activate it?
2. Do you still have the proof of purchase?
3. What specific version of Office you are trying to install?
4. May we know the steps you've tried to reinstall it? Do let us know the exact message or notification you're getting upon trying so.
We will wait for your reply.
Hello again, Mayur. We hope you're doing well. This is a follow-up message, and we just want to know if the issue you've been experiencing regarding reinstalling Office app on your laptop has been resolved. If you still need assistance, please don't hesitate to contact us so we can extend our support. Stay safe and healthy always!
@@MicrosoftCustomerSupport I installed the office applications but the applications are not opening or working .
Thank you for getting back to us and letting us know that you were able to install office applications. What is the error message you are getting when you open the office application? We would appreciate it if you could provide us with a screenshot. Also, are you using Windows or Mac on your computer? We'll wait for your response.
@@MicrosoftCustomerSupport just not opening ,no message was given . But in today's morning I resolve it and applications are working. Thank you for support.
How can I get a product key please؟
Hi, Nariman. Thanks for reaching out.
We understand that you're looking for a product key. We know the importance of getting one, and for us to assist you, may we clarify which product would like to get a product key of (Microsoft 365, or Microsoft Office 2021)?
We look forward to your reply.
Hi again, Nariman! We hope all is well with you.
You recently reached out about how you can get a product key. We sent you a response, asking which product you would like to get a product key for (Microsoft 365 or Microsoft Office 2021), but he hasn't heard anything from you yet. Do you still need assistance? If so, please don't hesitate to message us back, and we'd be glad to help. Have a great day, and stay safe!
My laptop came with a 13 digit product key, which is not working, what to do?
Hello!
Thank you for providing additional details. We understand that your Microsoft Office came with your new laptop and has a 13-digit product key. To assist you further, let's clarify some things:
1. Where did you buy your laptop? From the Microsoft Store or a third-party merchant?
2. Do you still have your purchase receipt? This will help us check if the Office license is included in the purchase details.
3. Any error messages when activating your Microsoft Office using your license key?
4. Have you tried reaching out to the merchant for this concern? They may be able to provide assistance or clarification.
Having this information will help us formulate the most accurate recommendations for your concern.
We will wait for your response.
Hi, again. How are you doing? Just a quick follow-up, do you still need further assistance with the Microsoft 365 product key issue you are having with your laptop? We'll always be here if you still need help.
I hate windows i just got logged out and trying to recover my account and it wont work
How me can find that key
Hello Fredox, We've noticed your comment on one of our RUclips video posts. We're interested in knowing more about the issue you're encountering with Microsoft products. Our team is here to provide assistance and support.
We'll be patiently waiting for your response.
How are you doing today, Fredox? We hope all is well. This is a quick check to see how things are going on your end and to know whether you still need our help with regard to the Office Product Key query. If you do, please don't hesitate to get back to us. Take care!
Hello!
I got Microsoft Office pre-installed but after resetting my pc it vanished away,now i do not have product key but i do remember the email address.
Please help me
We apologize for the delay in our response. We understand your concern regarding the reactivation of your pre-installed Office after performing a reset. We acknowledge the importance of resolving this matter promptly, and we're here to assist you further.
To gain a better understanding of the situation, we kindly request additional details from you. Please provide the following information:
1. What is the specific version and edition of your Office?
2. Could you specify your operating system? Is it macOS or Windows?
3. You mentioned retaining the email. Have you attempted to sign in using the account? If so, did you encounter any error messages? Please provide a description.
4. As your Office suite was pre-installed, did you receive a product key along with your device?
5. Is this the first time you're attempting to activate Office?
We'll wait your response.
Hi there! Just checking in. We're following up about your preinstalled Microsoft Office that has been removed after resetting your computer. We know that you need assistance with its reinstallation and activation. Feel free to get back to us with additional details, so we can help further.
Thanks for your time. Stay safe and have a nice day!
@@MicrosoftCustomerSupport
1.
2. Windows
3. I do not have access to the e-mail.
4. No
5. No
Thank you for getting back to us, and providing the needed information. Microsoft Office license are usually associated with the Microsoft Account. If you can remember the Microsoft Account where it was associated, you can activate and reinstall it to your Windows device.
Do you remember if you received an email notification regarding Microsoft Office? When you purchased your device, did they provide any product key?
We'll be here if you require additional assistance.
@@MicrosoftCustomerSupport
No, I didn't receive one!
If shop owner can't give me product key how we activate office 2021?
Hello there! Thank you for reaching out with your concern. We understand that you're experiencing difficulties activating your Office 2021, as it appears that the store where you purchased your license did not provide an activation key.
To better understand the situation and offer the right assistance, could you please clarify where you purchased your license? Was it from the Microsoft Store or from a third-party retailer?
We'll be awaiting your response.
It's resolved. By HP Support Whatsapp account.
Thank you microsoft for replying.
Thanks for sharing the good news! We're glad to hear that the issue has been sorted out. Your effort and time in contacting HP support are truly commendable. Please don't hesitate to reach out if you need any further support or have any questions regarding the office. We wish you a great time ahead and hope you stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006iZvyo
Thank you for your time, and we hope that you have a great day!
how can i get a product key?
Hi there! We're here to help. We see that you need assistance with product key. Please tell us more about your concern so that we can come up with a solution and recommendation. We'll wait for your response.
Hi! If in case you still need help with your product key concern, do let us know so that we can assist you further. Thanks, and have a great day.
Right!
who to fix get help fixng this error in Minecraft
Hello! We want to help you further with your account related concern. If you have a Twitter account, you can follow us through @MicrosoftHelps and send us a Direct Message to further assist you with your concern. If not, you can always visit msft.it/6059nq10x. Thank you.
Hi. Checking back with you. Were you able to send us a tweet to our Twitter channel? Please let us know if you need further assistance.
It requires a product key
So i lost my key and how to get it again i don't want to pay again
Hi there. Thanks for posting your concern, and we understand that you've lost your Microsoft Office product key and want to recover it. We're here to help, and it would be great if you could provide us with the details mentioned below for us to determine the relevant information to provide:
• How did you obtain your Office (preinstalled or did you buy the license separately)?
• Do you know the version and edition of your Office?
• What is the Operating System you're using on your device? Is it a Windows or Mac?
• Is this your first-time activating Office?
• Have you fully checked the above shared article (msft.it/6055gB2C5)?
Looking forward to your response.
Hello. Hope you're doing good today. Checking back with you as we want to make sure you get the assistance you needed with your Microsoft Office Product Key concern. If you still require our help, please send us the requested details from our last message, so we can continue and assist you accordingly.
Thank you and keep safe!
@@MicrosoftCustomerSupport
• I installed a license
• I use the 2019 office
• it is windows
• Yes it is my first time activating the office
I checked the history of my account and didn't find anything
I'm sorry I didn't see the replay so the link is not working right now
if enter my product key in the box it i couldn't click next
pls help
Hi there, Hariharan! Thank you for reaching out to us. We understand that you need help with activating your copy of Microsoft Office.
We know the importance of resolving your concern and since you already have us here, allow us to assist you. For us to do that, we'd like to ask these questions:
1. What is the edition of Microsoft Office that you're trying to activate (2019, 2021, 365, etc.)?
2. Which operating system are you using (Windows 10, Windows 11, etc.)?
3. To avoid repeating steps you have already done, what steps have you tried before contacting us?
We'll wait for your reply.
@@MicrosoftCustomerSupport microsoft officeit was preinstalled in my laptop but suddenly for the past 6 months im not able to use any office products. windows 11,microsoft office 365
Thank you for getting back to us and providing this information that Office 365 was preinstalled in your laptop, but suddenly you were not able to use any Office products in your Windows 11.
1. Are you receiving any error messages when you try to use Office products?
2. Have your tried updating Windows 11 and Office 365 to the latest version?
In the meantime, you can check this link for a walkthrough, Repair an Office application: msft.it/6050ii9Xy.
We’ll wait for your reply. Have a good day.
Good day! We are doing a follow-up on your concern with your Office license that came pre-installed with your laptop, and we would like to know if the provided information resolved your concerns. Or do you still need assistance? Please let us know. In this way, we can still help you. We will wait for your response. Enjoy the rest of your day.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006icL92
Thank you for your time, and we hope that you have a great day!
read this on minecraft my acc is suspended I can't log out to a different one so please help by deleting a suspended account u heard me SUSPENDED ACC
Hello,
I understand that you have issues with Minecraft and a suspended account. Please write to us in private message, and we can investigate this further. Thank you! 😊
/ Freja
Hi again! How are you today? This is to check how things are because we haven't heard back from you, and we make sure that we leave no customer left behind.
We'd appreciate if you'd send us an update on your concern, we're here to help you further if still needed.
Thank you and always take care.
we took from a Microsoft partner - hypestkey software
doesn't help at all when we are trying to find the master license for our school. We bought many licenses and can't find them.
Thanks for reaching out, James. We understand that you're having issues with finding your school's Office product key. We know the importance of your concern, and we'll do our best to help.
Just to verify, were you able to contact your school's IT Admin prior to reaching out to us? Also, may we know which version of the Office license you have?
We need to know this information so that we can provide the right approach to fixing this issue.
We'll wait for your response.
@@MicrosoftCustomerSupport Well hi there. Yes, I discovered the administrator account and links for setting up the software, but it has locked us out. Our official IT Person had set it up for us remotely. Now they don't even work for the organization any more. I think Office 2021.
We appreciate your efforts in providing us with these details. Let's continue fixing this.
You've mentioned that the IT personnel that previously set up Office no longer works in your organization, were you able to ask your organization who's handling this now, and were you able to contact them?
@@MicrosoftCustomerSupport I have indeed written to them to find out who is in charge and hopefully they still have the necessary accounts because we bought a lot of licenses for the school. I find it annoying the freezing of accounts. That's the real reason we are stuck here.
Hello, James. Thanks for bringing this to our attention. We understand that you need to have access to the school accounts in your organization. We know how important it is for you to get this sorted out. Allow us to look into this for you.
Since these are university/school issued accounts that you need to have access, may we know if you already tried contacting your school IT department to verify other workarounds available to regain access to it? We ask this because there may be restrictions on these accounts that can be fixed by your IT Admin. School accounts also have different configuration than the regular Microsoft account. Due to account privacy and verification policy, school accounts can be reviewed by your School IT/Admin.
We'll be here if you need further assistance.
my product key is not working
Hello, Hadiqa.
Thank you for reaching out to us regarding an issue with your product key.
We'll be glad to assist you with this. To begin with, please provide us with the following details:
1. May we know which product key are you referring to? Is it the Microsoft Office or Windows product key?
2. Are there any error message? Please share us a screenshot.
We will wait for your reply.
where can i get my microsoft product key from
@@MicrosoftCustomerSupport
Thank you for getting back to us.
Just to clarify, are you trying to purchase a Windows or Microsoft Office product key?
Let us know, so we could assist you further.
How is it going, Hadiqa?
We hope this follow-up message finds you well. We want to ensure everything is covered, and we have assisted you accordingly regarding your query on where you can find your Microsoft product key.
Since we didn't receive your answers to our questions, if you are referring to finding your Office product key, one of the easiest ways is to use your Microsoft account to manage your Office licenses. To check the licenses linked to your Microsoft account, you may refer to this article: msft.it/60539sITv.
If it didn't work, may we know where did you purchase your Office product key, and what is the version and edition of your Office?
Please don't hesitate to message us again anytime to continue working on this. We are always here to help. We hope you have a good day ahead, and always stay safe.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60039tX9d
Thank you for your time, and we hope that you have a great day!
im press the privacy s online safety im go in famely s online safety who to fix it.s
no
Microsoft please help me pleaseeee
@microsoft please
@@kyleburrell1261 ? no one's going to help ya lol
@@endone3661 that was a year ago💀
@@endone3661 I’ve fixed it
@@kyleburrell1261 oh !
The should be named "how to enter your Office product key". Zero info on how to find it since it does not exists in the email in which the download was contained. In short, useless
FAK
@Microsoft Help plsss helppp
Hi there, Mario.
Let's get this sorted, and we apologize for the delayed response. We understand that you're having an issue with your suspended Minecraft account. We need to gather additional details in order to isolate the issue. Please provide the following information:
* What is the exact error message when you sign in here: msft.it/6059nRjud?
* Did you setup a security details on your account?
We'll wait for your response. _Rj
Hi there again. How are you? We hope that you're doing great. Let us know if you still need further assistance. Keep safe and have a great day!