Very informative. I just switched to Teams Voice because my cell phone was the office phone for our very small nonprofit (not ideal). Although I don't need all the features you discussed, it was a great way for me to know what is out there if ever needed.
Quit old video for my comment. But today i would prefer Directrouting or Operator Connect instead of using Calling-Plans. Thanks for sharing your knowledge Andy
Hi Oliver. Direct routing would always be a great solution, but for many it's expensive. Operator assist is a great solution where MS does not have a voice presence. Thanks for your nice comment and all the best, Andy
Thanks for the nice comment and for dropping by. I’m delighted to hear that and there’s plenty more teams videos on my channel. Thanks again and good luck with the studies 😀
Public Switched Telephone Network The letters PSTN stand for Public Switched Telephone Network. It is a global telephony system comprised of the public telephone networks. PSTN is a circuit-switched system. When it is used to make a call, a communication channel is established between two points. plain old telephone service Simply put, POTS (sometimes also referred to as PSTN, or public switched telephone network) stands for plain old telephone service, and is what everyone knows as their traditional landline phone system. It's essentially an analog voice transmission system that's installed with copper wires.
Andy we run Salesforce. I emailed with a MS rep in Atlanta today. Have you heard anything about Teams Voice and Salesforce integration? Makes so much sense. Frankly messaging does too, bots, and web chat. Azure communication services would fit so nicely into Salesforce no different thank AWS.
Andy I’m currently playing with Operator Connect and I’ve had an issue where voicemail from voice numbers aren’t being delivered. Have you ever seen this issue? Looks like they are delivered to Exchange with a blank sender and are being quarantined.
Hi Andy. Really helpful video. Can I ask how Teams voice is connected to a Voip or Digital Phone system. Is it all done via Softphone installed on the Desktop ! Thank You.
Generally speaking, it’s hosted by the cloud provider, e.g. Microsoft. However, Microsoft have now open this up to offer something called operator connect which allows you to subscribe to various services who will provide this feature for you. You can of course host this on site, but you would need an SBC or session board controller Plus routing equipment in order to configure voice. Personally I go with the hosted solution. It’s much easier. Thanks again.
Hi Andy, we hae MS365 Business Standard licences. Do you know if Teams Voice can be added? We would like to have a single geographic number that enables our clients to reach any of us. Thanks
Hi Andy, thank you so much for this great explanation on teams voice. I have one query. I have setup the call delegation for one user but that user is not able to see the manage delegates option or dial pad in his Ms teams desktop and web teams but able to see in his mobile Ms team app. How?
Hey thanks for the nice comments and I’m delighted that you’re enjoying my videos. In terms of your query it could be a number of things. Firstly is the user correctly licences and are they using the latest build of the client. Other than that, here’s an article that you may find useful. docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad#:~:text=Here%20are%20the%20four%20possible,hasn't%20enabled%20Enterprise%20Voice. I hope it helps. Thanks again, Andy
Yes it’s currently in public preview 😊 support.microsoft.com/en-us/office/how-to-chat-via-sms-on-teams-for-personal-and-small-business-use-f026aef9-c892-49a1-a1e9-1b26fa6f3d05
Yes, they do it is MS-720: Microsoft Teams Voice Engineer. You can find more about this exam at learn.microsoft.com. There is also a more general Microsoft exam on teams which is MS - 700
@@AndyMaloneMVP Hey man! Thanks for sharing. By the looks of it, exam seems to be expired. I really want to learn MS Voice. Another product I'm curious about is the CUCM from Cisco. Awesome video and keep making content! Thank you sir!
Very informative. I just switched to Teams Voice because my cell phone was the office phone for our very small nonprofit (not ideal). Although I don't need all the features you discussed, it was a great way for me to know what is out there if ever needed.
Thanks for this Andy theres not much on Voice and always like your take on this
You’re very welcome😊
Quit old video for my comment. But today i would prefer Directrouting or Operator Connect instead of using Calling-Plans. Thanks for sharing your knowledge Andy
Hi Oliver. Direct routing would always be a great solution, but for many it's expensive. Operator assist is a great solution where MS does not have a voice presence. Thanks for your nice comment and all the best, Andy
Thanks, @Andy for your effective session. It helped me a lot and now I understand the fundamental of Teams Voice.
many thanks
thank you so much, this was a very thorough explanation of Teams voice. I am trying to go for MS700 exam, this would help tremendously.
Thanks for the nice comment and for dropping by. I’m delighted to hear that and there’s plenty more teams videos on my channel. Thanks again and good luck with the studies 😀
As always, a great video. Just started looking at Teams Voice and was hoping you'd have something in your library for the topic - thanks for sharing.
You’re very welcome Richard glad it helped 🤩 I guess library is the right word now eh? 😃
Great video! At 21:37, did he make a Doctor Who reference? 😄
Hi Andy - really enjoyed your video excellent!!!
Nice one.
Public Switched Telephone Network
The letters PSTN stand for Public Switched Telephone Network. It is a global telephony system comprised of the public telephone networks. PSTN is a circuit-switched system. When it is used to make a call, a communication channel is established between two points.
plain old telephone service
Simply put, POTS (sometimes also referred to as PSTN, or public switched telephone network) stands for plain old telephone service, and is what everyone knows as their traditional landline phone system. It's essentially an analog voice transmission system that's installed with copper wires.
Ah a true guru in the midst I think :-)
Andy we run Salesforce. I emailed with a MS rep in Atlanta today. Have you heard anything about Teams Voice and Salesforce integration? Makes so much sense. Frankly messaging does too, bots, and web chat. Azure communication services would fit so nicely into Salesforce no different thank AWS.
Hmm no sorry. That said Microsoft are awash with connectors at the moment. So it would not surprise me if they did.
Great Video, Andy. Do you have any experience setting up Compliance Recording Bots?
Not personally sorry.
very good video do u have any for teams end to end configuration including DR configuration
Check out me Teams Playlist. But good suggestion :-)
Andy I’m currently playing with Operator Connect and I’ve had an issue where voicemail from voice numbers aren’t being delivered. Have you ever seen this issue? Looks like they are delivered to Exchange with a blank sender and are being quarantined.
This is a service provider issue. I speak to them directly.
Hi Andy.
Really helpful video.
Can I ask how Teams voice is connected to a Voip or Digital Phone system.
Is it all done via Softphone installed on the Desktop !
Thank You.
Generally speaking, it’s hosted by the cloud provider, e.g. Microsoft. However, Microsoft have now open this up to offer something called operator connect which allows you to subscribe to various services who will provide this feature for you. You can of course host this on site, but you would need an SBC or session board controller Plus routing equipment in order to configure voice. Personally I go with the hosted solution. It’s much easier. Thanks again.
@@AndyMaloneMVP Thank You Andy.
Very appreciated.
Hi Andy, we hae MS365 Business Standard licences. Do you know if Teams Voice can be added? We would like to have a single geographic number that enables our clients to reach any of us. Thanks
No, I Believe Business Premium is the minimum sku to add voice to.
Hi Andy, thank you so much for this great explanation on teams voice. I have one query. I have setup the call delegation for one user but that user is not able to see the manage delegates option or dial pad in his Ms teams desktop and web teams but able to see in his mobile Ms team app. How?
Hey thanks for the nice comments and I’m delighted that you’re enjoying my videos. In terms of your query it could be a number of things. Firstly is the user correctly licences and are they using the latest build of the client. Other than that, here’s an article that you may find useful. docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad#:~:text=Here%20are%20the%20four%20possible,hasn't%20enabled%20Enterprise%20Voice. I hope it helps. Thanks again, Andy
can you do a 3-way call? 2 org members and a third-party caller?
Indeed. support.microsoft.com/en-us/office/merge-calls-in-teams-15fd64cf-1500-4143-b199-1bbda98fd695
Does teams support sms to external numbers? This is a deal breaker for me if not.
Yes it’s currently in public preview 😊 support.microsoft.com/en-us/office/how-to-chat-via-sms-on-teams-for-personal-and-small-business-use-f026aef9-c892-49a1-a1e9-1b26fa6f3d05
hi there. If we got Auto Attendent incoming missed calls, can we display them into the history yet?
I know this is currently being worked on. Check out the Teams blog for the most up to date details 👍
Do you have to have an E5 license or can you do it with a Teams Phone w/calling plan?
I'm not a licensing guy, but I believe it's a premium P2 feature.
Does Microsoft offers IT certifications for MS Teams Voice?
Yes, they do it is MS-720: Microsoft Teams Voice Engineer. You can find more about this exam at learn.microsoft.com. There is also a more general Microsoft exam on teams which is MS - 700
@@AndyMaloneMVP Hey man! Thanks for sharing. By the looks of it, exam seems to be expired. I really want to learn MS Voice. Another product I'm curious about is the CUCM from Cisco. Awesome video and keep making content! Thank you sir!