I just want to let you know that whenever I have questions about anything computer related, you are my go to. We just moved over to Microsoft Teams Phone System and this content answered all of my questions over this past week. You are amazing and each time I see one of your videos I always learn something new. Thank you very much for what you do!
Thank you so much! After 1 month without proper configuration with Microsoft support, this video saved my life! They should be following your channel!! Cheers bud!
Your my favourite IT content provider - I appreciate that you explain what a resource account or auto attendant is, and touch on licensing - most videos don’t give enough context for people like me who aren’t technical but need to know what the products do. 👍
Thank you so much for this video! I've been struggling to get my phone system switched over to Microsoft Teams phone and all it took was watching your video!
I would like to setup my home lab for Team Phone. Currently I have M365 developer license, I would like to have 2 phone numbers for 3 months only. Can anyone suggest any low cost operators? By the way, Thank you Jonathan. Your video is incredible. Your video is my primary source to study M365. I hope I can get the certificates soon.
Super informative thank you! Once you have Operator Connect configured, is there a recommended process for then implementing call recording and transcription etc via this solution?
Hi - We are a new small business from North Dakota US. I am trying to set up teams phone fo rmy team and did everythign as you said got MS teams Domestic plan, MS teams phone standard, MS team resource group and assigned to one user. Also got a phone number from microsoft but now unable to assign phone to the user ( step at 8:47 in video). can you help with the problem i may be facing
Very helpful, thank you - BUT I am stuck at 13 mins into your video I am wanting to assign a US number to a call queue. when I hit apply I get an error message "Usage location 'AU', number location 'US', and emergency location '' mismatch". I am in Australia setting up US number for our USA office.
At around 20:00 minute you've attached a person, when I do it, I've got an error "You are trying to link Piotr Ficner but they aren't enterprise voice-enabled.", can't progress from this point.
@@bearded365guy I found the issue. It was that each person who has to be added to call queue has to have a direct numer to them selves. If not, I can't attach them to the call queue. The whole service is a bit unfair to be true. 1. You need 365 license per member We don't need the rest of 365, so a waste. 2. You need paid Teams calling license. 3. You need a domestic calling plan even for incoming calls only. 4. You need spend a lot of time to set it up. Your video is helpful, so thank you. But, when you open a brand new business on Teams and add ppl from scratch, you face issues which are not covered in your video. In my case Gemini and Google have helped. It's not the simplest of all, so many won't like it. It would be far better to: 1. Open an account for the business. 2. Pick up phone system as service. 3. Setup number. 4. If you need setup extras like routing, welcome message, call queues. Here is the same process, but really complicated because of those licences you need to understand, buy or trial, apply to each service or user, create services, test. In our case, when app on Android is in idle, the app doesn't ring. Notifications are on for Teams. So, for now there's no quality of service even. We've tested on several phones and, I can't make it working. .
Hello. On my company we just need to use outbound calls. Can I use Shared calling? We will not have auto attendant, just a group of users who will call to users. Thanks
Thank you so much for your video. I want your help, please. I'm trying to set up phone numbers for US users, I have given them the phone, domestic and international licences, but I'm getting this error "You don't have enough licenses to request more numbers of this type"
@@pablozirpolo8236 Hi, Yes, because the tenant was managed by someone else before. I had to clean up all the numbers which were there before as they were not licensed correctly.
Hello! I've been trying to reach out to Microsoft but they haven't been much help - I was hoping that you might be able to offer some insight since this video was so helpful - We are having an issue with when people are calling they are ending up on an endless loop or they aren't able to get through to an agent or the voicemail. We have agents that are logged in and in queue, but there is still a problem. I have it set so that it will ignore presence, but is there any other advice you can think of? Thanks!
Hi,When I create a call queue and add users to it, I get an error saying, "You are trying to set up *** but they aren't enterprise voice-enabled." The user has a Teams Phone Standard license. Does this mean that all users added to the call queue must have a phone number assigned to them? I didn't quite understand the error message despite my search on Google.
So weird that I was actually provisioning a phone number in the Teams Admin Center (testing for a potential client solution) when this dropped in my YT feed! You somehow watching me?! Do you know if Microsoft offers non-geographical numbers e.g 0300? Does Gamma if using Operator Connect?
Bro, bro, brother 🙆🏾♂️🙆🏾♂️🙆🏾♂️🙆🏾♂️ We need to talk. Teams is a hot mess for me right now. I have totally failed to get teams personal to talk to teams for business.
@@Makumbi Google (1) "Add or invite people outside your org to a chat in Microsoft Teams" and (2) "Manage external meetings and chat with people and organizations". The former is a M$ Support article, the latter a M$ Docs article.
@@Makumbi Google 1: "Add or invite people outside your org to a chat in Microsoft Teams" and 2: "Manage external meetings and chat with people and organizations". The former is a MS Support article, the latter a MS Docs article.
@@Makumbi Google 1 'Add or invite people outside your org to a chat in Microsoft Teams' and 2 'Manage external meetings and chat with people and organizations'. The former is a MS Support article, the latter a MS Docs article.
Teams is a bit meh. It does the job but more often than not things are more of a faff than say Zoom or Slack, especially if you're mostly communicating with external contacts. However, the addition of Teams Voice turns Teams into something so much more useful any other comms tool. Teams Voice on laptops and smartphones is a game changer for businesses with loads of remote workers. We've not had much with finding a decent handset yet though. They've all been a bit cheap feeling and sluggish. Any recommendations for something that has good quality sound and is not plasticky? My biggest pain point with Teams (and sharing M365 files generally) is going through the awkward process of getting external contacts connected up to Teams when they've been asked to use it for the first time. This is doubly awkward when they're on Apple gear. I'd love to have a short video I could point people at explaining the process of installing Teams/getting (and maybe setting up with a MS login) from the perspective of a user receiving an email with a link to MS services.. People seem to always get stuck or get lost and we often end up reverting back to Zoom or Wetransfer because they're so much easier to set up.
I just want to let you know that whenever I have questions about anything computer related, you are my go to. We just moved over to Microsoft Teams Phone System and this content answered all of my questions over this past week. You are amazing and each time I see one of your videos I always learn something new. Thank you very much for what you do!
Thank you so much! After 1 month without proper configuration with Microsoft support, this video saved my life! They should be following your channel!! Cheers bud!
Your my favourite IT content provider - I appreciate that you explain what a resource account or auto attendant is, and touch on licensing - most videos don’t give enough context for people like me who aren’t technical but need to know what the products do. 👍
Thank you!
This is INCREDIBLE. I've been going round and round from article to article. Thank you very much, Jonathan!
Thanks
Thank you so much for this video! I've been struggling to get my phone system switched over to Microsoft Teams phone and all it took was watching your video!
Honestly, a tremendous overview - WELL DONE!
This video was very helpful. Moved a couple of my branches to teams phones. Easiest setup ever for a phone system. System is solid.
Again and again your content and the way you present it is TOP
Informative video. Thanks for making. 😃 Cheers.
Another very educative presentation, thank you sir
Thank you for putting this overview together.
Exactly what I was looking for, thanks.
Great channel mate! Really helpful and so well explained.
Hope you subscribed!
Great video. Do I need operator connect or get I do it without? My cell provider is AT&T and they have no idea what Operator Connect is
Do they have a solution for Teams Calling?
I would like to setup my home lab for Team Phone. Currently I have M365 developer license, I would like to have 2 phone numbers for 3 months only. Can anyone suggest any low cost operators? By the way, Thank you Jonathan. Your video is incredible. Your video is my primary source to study M365. I hope I can get the certificates soon.
Amazing Video, Thank you, Jonathan!!
Good demo. Thanks Jon.
very informative video, thank you for making it
The Microsoft number you ordered for this demo are they or Microsoft charged for the same?
Super informative thank you! Once you have Operator Connect configured, is there a recommended process for then implementing call recording and transcription etc via this solution?
@@lfcsongs I’ll need to do another advanced video.
Thanks very much! Well I for one would definitely vote for that video to happen 😁😁
@@lfcsongs Do you support Liverpool by any chance?
Haha I don't know what you mean good sir 😉
@@bearded365guy By any chance is this something you are working on? It would be absolutely amazing to see!! :D
Hi - We are a new small business from North Dakota US. I am trying to set up teams phone fo rmy team and did everythign as you said got MS teams Domestic plan, MS teams phone standard, MS team resource group and assigned to one user. Also got a phone number from microsoft but now unable to assign phone to the user ( step at 8:47 in video). can you help with the problem i may be facing
Great video
Very helpful, thank you - BUT I am stuck at 13 mins into your video I am wanting to assign a US number to a call queue. when I hit apply I get an error message "Usage location 'AU', number location 'US', and emergency location '' mismatch". I am in Australia setting up US number for our USA office.
At around 20:00 minute you've attached a person, when I do it, I've got an error "You are trying to link Piotr Ficner but they aren't enterprise voice-enabled.", can't progress from this point.
Have they got the right license?
@@bearded365guy I found the issue. It was that each person who has to be added to call queue has to have a direct numer to them selves. If not, I can't attach them to the call queue.
The whole service is a bit unfair to be true.
1. You need 365 license per member We don't need the rest of 365, so a waste.
2. You need paid Teams calling license.
3. You need a domestic calling plan even for incoming calls only.
4. You need spend a lot of time to set it up. Your video is helpful, so thank you. But, when you open a brand new business on Teams and add ppl from scratch, you face issues which are not covered in your video. In my case Gemini and Google have helped.
It's not the simplest of all, so many won't like it. It would be far better to:
1. Open an account for the business.
2. Pick up phone system as service.
3. Setup number.
4. If you need setup extras like routing, welcome message, call queues.
Here is the same process, but really complicated because of those licences you need to understand, buy or trial, apply to each service or user, create services, test.
In our case, when app on Android is in idle, the app doesn't ring. Notifications are on for Teams. So, for now there's no quality of service even. We've tested on several phones and, I can't make it working.
.
Hello. On my company we just need to use outbound calls. Can I use Shared calling? We will not have auto attendant, just a group of users who will call to users. Thanks
At minute 7:33 "Microsoft" automatically appears as the operator, how do you do that?
why there is no voice gateway in this? its required to call outside your office right? so how to setup that like ribbon sbc etc.
Thank you so much for your video. I want your help, please. I'm trying to set up phone numbers for US users, I have given them the phone, domestic and international licences, but I'm getting this error "You don't have enough licenses to request more numbers of this type"
im having the same issue. did you get this resolved?
@@pablozirpolo8236 Hi, Yes, because the tenant was managed by someone else before. I had to clean up all the numbers which were there before as they were not licensed correctly.
Hey is there any way where we can have control on the voicemail like we can set the duration(minutes)of the voicemail in auto-attendant ???
Hello! I've been trying to reach out to Microsoft but they haven't been much help - I was hoping that you might be able to offer some insight since this video was so helpful - We are having an issue with when people are calling they are ending up on an endless loop or they aren't able to get through to an agent or the voicemail. We have agents that are logged in and in queue, but there is still a problem. I have it set so that it will ignore presence, but is there any other advice you can think of? Thanks!
Great video, thanks.
Any recommendations of an IP phone that would support a Teams number?
The Yealink Teams phones are good
Thank you my friend :)
Hi,When I create a call queue and add users to it, I get an error saying, "You are trying to set up *** but they aren't enterprise voice-enabled." The user has a Teams Phone Standard license. Does this mean that all users added to the call queue must have a phone number assigned to them? I didn't quite understand the error message despite my search on Google.
So weird that I was actually provisioning a phone number in the Teams Admin Center (testing for a potential client solution) when this dropped in my YT feed! You somehow watching me?! Do you know if Microsoft offers non-geographical numbers e.g 0300? Does Gamma if using Operator Connect?
I know Gamma do…
And yes, I am watching you
What is the advantage of paying for this license compared to using a free voip app such as MicroSIP?
Not familiar with MicroSIP. Operator connect has minute bundles so you don’t pay for calls
@@bearded365guy Thanks much for your reply :)
can i buy it but i have not business or limited company ????
@@farukfaikkadir1313 You need a business license of 365
How can we move from one operator to Microsoft? is it possible
@@shahriarnikkhah1263 Yes…
Grest work!
We don't need Teams as a teyelphone SYSTEM, we just want to be able to make and take EXTERNAL calls via teams. How do we do that?
Follow this video….
cant assign a user to phone number
No Teams Phone sub for the user?
@@DJIrvinCee yes when i search the user name on where i needed to pick a user to assign , it doesn't show
@@HeritageSkyInterestBankdo you have enough licenses ?
This brings back memories to when i took the ms-700 exam
Bro, bro, brother 🙆🏾♂️🙆🏾♂️🙆🏾♂️🙆🏾♂️
We need to talk.
Teams is a hot mess for me right now.
I have totally failed to get teams personal to talk to teams for business.
External connectivity has to be enabled in the Teams Admin Center.
It doesn't work. I have a client who has two tenants and I can't figure out how to get teams to work with two.
@@Makumbi Google (1) "Add or invite people outside your org to a chat in Microsoft Teams" and (2) "Manage external meetings and chat with people and organizations". The former is a M$ Support article, the latter a M$ Docs article.
@@Makumbi Google 1: "Add or invite people outside your org to a chat in Microsoft Teams" and 2: "Manage external meetings and chat with people and organizations". The former is a MS Support article, the latter a MS Docs article.
@@Makumbi Google 1 'Add or invite people outside your org to a chat in Microsoft Teams' and 2 'Manage external meetings and chat with people and organizations'. The former is a MS Support article, the latter a MS Docs article.
Teams is a bit meh. It does the job but more often than not things are more of a faff than say Zoom or Slack, especially if you're mostly communicating with external contacts.
However, the addition of Teams Voice turns Teams into something so much more useful any other comms tool. Teams Voice on laptops and smartphones is a game changer for businesses with loads of remote workers. We've not had much with finding a decent handset yet though. They've all been a bit cheap feeling and sluggish. Any recommendations for something that has good quality sound and is not plasticky?
My biggest pain point with Teams (and sharing M365 files generally) is going through the awkward process of getting external contacts connected up to Teams when they've been asked to use it for the first time. This is doubly awkward when they're on Apple gear. I'd love to have a short video I could point people at explaining the process of installing Teams/getting (and maybe setting up with a MS login) from the perspective of a user receiving an email with a link to MS services.. People seem to always get stuck or get lost and we often end up reverting back to Zoom or Wetransfer because they're so much easier to set up.
Nicee
The main issue is no SMS
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