Flying the Friendly Skies for 53 Years

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  • Опубликовано: 27 дек 2010
  • Norma Heape has been flying the friendly skies as a flight attendant with Continental Airlines for 53 years. Peter Greenberg reports.

Комментарии • 145

  • @zacamanny
    @zacamanny 3 года назад +11

    It was always a pleasure flying with Norma. Class Act

  • @victordunson719
    @victordunson719 5 лет назад +33

    I am in my 30th year of flying at AA and I have a little over 9 years left. I have no desire to be in my mid seventies still working.. Eff that😳

  • @Annebkerr
    @Annebkerr 13 лет назад +19

    Great story! Thought you might want to know that Bob Reardon, Delta/Northwest Airlines, will be celebrating his 60th year as a F/A on October 1-3, 2011. Bob is 87 years young and based in Minneapolis/St Paul. He flies to Tokyo and Hong Kong and other Orient destinations. I was a stewardess with him in the late 1950s.

  • @flyinghow1
    @flyinghow1 12 лет назад +19

    I love how she says "I'm just fortunate that I found something I love doing and I never lost for my love of flying or for people." So many of us work jobs we don't love, heck, jobs we don't even like. Brava, Norma! Great story!

  • @dorismonticone9384
    @dorismonticone9384 9 лет назад +11

    This how all flight attendants should be serving from the heart? What a beautiful lady and inspiration to those who are aspiring to become FT's.

  • @holmebabie
    @holmebabie 7 лет назад +85

    Never call for sick day, ever. Amazing.

    • @MsFly974
      @MsFly974 6 лет назад +11

      yeah but that job is really bad for health, i can't believe she never called in sick.

    • @1Rdby
      @1Rdby 6 лет назад +3

      Brooklyn Milany
      That, above all else, is her most amazing stat. That’s one tough lady!
      -24 year flight attendant with Delta here and I was so proud that 2017 was my first and only calendar year when I didn’t call in sick.

    • @hypnoliebecoaching8296
      @hypnoliebecoaching8296 6 лет назад +6

      Working when your sick, is stupid!!! Exspecially as a flight attendant! If you have something with your nose, your car can be destroyed!!!

    • @PamStrickland
      @PamStrickland 5 лет назад +4

      @@hypnoliebecoaching8296 VERY true but when you are a new-hire flight attendant at an airline, your attendance is VERY carefully monitored. At Continental we were on probation for a year, and you didn't dare call in sick. I know of a fellow FA who was injured in a car accident, called Crew Scheduling from the ambulance and still, when he finally healed enough to return to work, got the "you've been sick too much" speech. Trust me....I wonder how many people got sick because of flying with new hires afraid to call in sick for fear of losing their jobs.

    • @bfun4615
      @bfun4615 4 года назад +2

      Notice she said she has never called in sick during her time at Continental. Doesn't mean she has never called in while at another carrier.

  • @Thoar003
    @Thoar003 2 года назад +6

    RIP Continental Airlines.

  • @roachtoasties
    @roachtoasties 2 года назад +5

    53 years at any job is amazing, but 100x more amazing being a flight attendant. The only minus I give her is she's claiming she has never called in sick. Being jammed into aircraft, going through crowded airports, and the like, she had to have been working while sick many times. Doing that, she's bound to get other passengers sick, with many not being as in good health as her. I know flight attendants need to have excellent attendance, but if you're really sick, call in sick, even if it's not COVID.

  • @robandrick-chudej-martin5084
    @robandrick-chudej-martin5084 9 лет назад +23

    GOD BLESS HER!! She is one of the nicest person you could ever meet!! Norma, God Bless you for flying all those years!! I flew for 42 years, and wish I could have reached my 50th flight, but MS took a toll on me. Still, I am able to wear my flight manager uniform, and always sit next to the galley exit in first class and I can help evacuate! :) This must have been before when United Airlines took over CO! I miss Continental! :)

    • @SunBbe77
      @SunBbe77 7 лет назад

      Would you be interested to participate in my study? I am investigating how the role of flight attendants changed over the years. I am looking to interview experienced FA, interview can be done by e-mail, skype, or telephone.
      Kind regards

  • @Thecutecoolguy
    @Thecutecoolguy 13 лет назад +4

    She was on my flight to Hong Kong!!! I had no idea she had been flying for so long. What a great story! :)

  • @DaPlatinumJedi
    @DaPlatinumJedi 11 лет назад +7

    She has NEVER called in sick. That's such an amazing feat! Does anyone know if she is still a flight attendant?

  • @soothingmoments2139
    @soothingmoments2139 6 лет назад +19

    she looks tops ard 50's to me...she doesnt slur..she walks up straight in HEELS at 74!!

    • @chamadeJJ
      @chamadeJJ 4 года назад

      Seriously, she is... Young compared to 74^^;;

  • @TWTR4EVER
    @TWTR4EVER 8 лет назад +10

    INSPERATIONAL to say the least!
    Number one in seniority and to be able to achieve it with the same company?
    Now that's an achievement. I'm on my 40th but with three different carriers, still love to fly, not crazy about the quality of the passengers nor what our industry has become but no regrets!

    • @SunBbe77
      @SunBbe77 7 лет назад

      Would you be interested to participate in my study? I am investigating how the role of flight attendants changed over the years. I am looking to interview experienced FA, interview can be done by e-mail, skype, or telephone.
      Kind regards

  • @Robbie67882
    @Robbie67882 11 лет назад +6

    I was once on her flight to Hong Kong too, she let me in the cockpit that time! She was such a nice lady

    • @PamStrickland
      @PamStrickland 5 лет назад

      Robbie, just curious. Roughly what year did she let you into the cockpit. Was this prior to departure?

    • @lindaross783
      @lindaross783 Месяц назад

      She let you in the cockpit!!!!!!!!!!

  • @RWernsing
    @RWernsing 13 лет назад +2

    Awesome lady! I hope she's still having many happy landings!

  • @christiand8243
    @christiand8243 Год назад +1

    I've met Norma at the Boeing factory to take delivery of Continental's 20th B777-200. Had the chance to sign the "delivery note" with CEO Larry Kellner. Great memories!

  • @ethanrosen7095
    @ethanrosen7095 7 лет назад +28

    I was on that flight and I was in some scenes of this episode! 2:20 , 2:25 , 2:31

    • @KraziiBeautii
      @KraziiBeautii 5 лет назад +1

      Ethan Rosen awwww you’re the kid she pats on the head?

    • @ethanrosen7095
      @ethanrosen7095 2 года назад

      @@KraziiBeautii yes! That was me!

  • @014aircanada
    @014aircanada 8 лет назад +3

    I wished she was on my flight from Tokyo to Chicago in Global First Class cause that was my flight. I had a nice chat with one of the flight attendant from Singapore to Tokyo in Global First Class..he talked about helping to evacuate orphans in Vietnam back in 1975. He was very nice and friendly flight attendant.

  • @steelyflyer
    @steelyflyer 11 лет назад +5

    Norma, you rock!

  • @Longbeachliner
    @Longbeachliner 13 лет назад

    Awesome Lady! Norma is a true asset to Continental Airlines. I wish her the best of regards.

  • @luckilj
    @luckilj 13 лет назад

    Good for you Norma.. nice to see you have a better way of being than some of the newbies! well done!!!

  • @manecascris3897
    @manecascris3897 11 лет назад +1

    Norma, God bless you, happy flying!!!

  • @gordonkainoa9426
    @gordonkainoa9426 5 лет назад

    She was an attendant on one of my flights absolutely professional friendly and efficient gla I saw you in action mahalo enjoy your years of work

  • @oldscar6169
    @oldscar6169 6 лет назад +4

    Never called in sick this is because as a Stewardess you can Trade all flights away for months on end and still receive all your Benifits, With her seniority she could hold and trade all the best routes. Good union

  • @jenntopp1
    @jenntopp1 8 лет назад +1

    Wow, you go Norma!!

  • @kernow9324
    @kernow9324 3 года назад +1

    Norma has a lovely attitude. Long may she continue flying, if she wants to.

  • @amjPeace
    @amjPeace 13 лет назад

    Norma, you are an inspiration to all of us!

  • @paulazemeckis3601
    @paulazemeckis3601 6 лет назад +2

    thank u Norma for being a great role model for wonen!

  • @leonvinhle
    @leonvinhle 12 лет назад +1

    I WAS AMAZED!

  • @ImTheCrew
    @ImTheCrew 3 года назад +5

    She retired in 2019 62 years years

    • @5thdimension625
      @5thdimension625 3 года назад +1

      Thanks for sharing this. I was just about to ask where she is today

  • @SuperBooboo02
    @SuperBooboo02 9 лет назад +3

    kudos to Norma!

  • @jeannetolar8982
    @jeannetolar8982 11 лет назад +8

    I work at Continental Airlines, now we're , United and Yes she's still flying and still #1

    • @ov.1192
      @ov.1192 3 года назад

      Hi Jeanne, do you know she's still working for United? Thanks.

  • @willowclay3137
    @willowclay3137 5 лет назад

    She's funny and honest. God bless!

  • @suhailshafi
    @suhailshafi 2 года назад

    Fantastic, so impressive !

  • @TheAirtrans
    @TheAirtrans 7 лет назад +2

    I love her,amazing

  • @Gaygarious
    @Gaygarious 13 лет назад +1

    What an inspiration for a lot of young women and men!!!!!

  • @ScoutsmeisEksteRusty
    @ScoutsmeisEksteRusty 9 лет назад +12

    Is she still a FA on united? Respect. i wish I look that good when I have reached that age! Congratz Norma

    • @ptahcha001
      @ptahcha001 8 лет назад +11

      Yes she is - just flew with her yesterday, to Hong Kong no less.

    • @EuroRocket
      @EuroRocket 7 лет назад +11

      I just checked as of March 11 2017, Norma is still a flight attendant with United/sCO

    • @stevedow5842
      @stevedow5842 6 лет назад +5

      She's still flying! Met her last week on a flight to Hong Kong. She is younger at 81 than most people are in their 40s.

    • @Deantre1984
      @Deantre1984 3 года назад +1

      She is now retired

  • @theconcorden
    @theconcorden 12 лет назад +2

    It's awesome Norma is so loving of her career and has had so many experiences, but I don't believe she hasn't called in sick once in 55 (2012) years! No way....

  • @thaitexan8026
    @thaitexan8026 3 года назад

    Seniority is everything. I was secretly wishing her the best...as you do to a positive good person entering into our world . You have paved the way for many of us, many. THX. I know yours is harder, stand through....stick to it ....you will amaze yourself of your first beginnings to BTS.

    • @bfun4615
      @bfun4615 2 года назад

      I work in an industry that is also seniority based (that doesn't follow if you transfer). I transferred last year and I have an upside down schedule 8pm to 4:30am. I will give it a few years to go up the seniority ladder to get my desired position / schedule.

  • @TheMandatoryReporter
    @TheMandatoryReporter 11 лет назад +2

    Well, I'm impressed!

  • @ak5504
    @ak5504 13 лет назад

    Wow! Never calling in sick! That is impressive!

  • @BRABAZON49
    @BRABAZON49 13 лет назад +1

    Good on ya Norma

  • @ironlord20
    @ironlord20 11 лет назад +2

    Yes, she is still a Flight Attendant at United.

  • @dreamaviation1376
    @dreamaviation1376 2 года назад

    My mom worked with at Newark they met in 98 and now she doesn’t see her because she does flights to Tel Aviv now

  • @andrewanane9715
    @andrewanane9715 7 лет назад

    Wow nice! I love flying to.

  • @tiakuhl1321
    @tiakuhl1321 5 лет назад

    Legend! 💙

  • @aviGeek11
    @aviGeek11 3 года назад +2

    does anyone have an update on this woman?

    • @ezioaltairac
      @ezioaltairac 9 месяцев назад +2

      She retired in late 2019.

  • @lemostjoyousrenegade
    @lemostjoyousrenegade 12 лет назад

    FIVE STAR VIDEO! ...Way to GO, Norma! XOXOXOX!

  • @user-sr1wr6cc6u
    @user-sr1wr6cc6u 5 лет назад

    inspirational!

  • @user-of1sk9lv7i
    @user-of1sk9lv7i 3 года назад

    WOW!!! Any chance for training 💚

  • @solopolo
    @solopolo 13 лет назад

    Bravo!

  • @kefelonia1
    @kefelonia1 7 лет назад +3

    Lovely lady, beautiful,stunning.

  • @robyoungquist5803
    @robyoungquist5803 5 лет назад +2

    American Airlines has a Senior Female Flight Attendant with 60 years strong. More power to them. 👍

  • @MoonlightNikita
    @MoonlightNikita 5 лет назад +1

    Gorgeous for a 73 years old

  • @catherinesearson2045
    @catherinesearson2045 11 месяцев назад

    My job reminds me of my favourite airline Qantas. Im all about the department of first impressions ❤❤❤❤❤❤

  • @lindaross783
    @lindaross783 Месяц назад

    I started flying for United Airlines in 1970 and I loved it. But I went on to be a nurse. Everyone has a different path to follow.

  • @wa210
    @wa210 11 месяцев назад

    Flew with her a few times. I am old CO. Retired last year.

  • @DylanCannon
    @DylanCannon 5 лет назад +1

    I think she's still there.

  • @laurettecastellano2830
    @laurettecastellano2830 Месяц назад

    Very reassuring to hear that the pilot says he is falling apart😟

  • @deepilot3743
    @deepilot3743 2 года назад

    dawm, wished i had met her Deeanna C. CAL capt. retired 2014

  • @Mlp476
    @Mlp476 5 лет назад

    She looks incredible for her age

  • @scubawrestler
    @scubawrestler 13 лет назад

    Not sure what her new seniority will be at United, but I doubt anyone will be jumping all over to get based at Liberty. (EWR)

  • @everyone_knows_itsbutterst7808
    @everyone_knows_itsbutterst7808 4 года назад

    There was a FA at united who had more time then she did.

  • @Finadene671
    @Finadene671 13 лет назад +4

    C'mon, haters! She's been through Lorenzo, previous mergers, 2 bankruptcies, more CEO's and than you've got fingers and toes... who's NOT going to be tough after 53 years and all that. I applaud her work ethic, her longevity, and the fact that she still enjoys what she does. @fun2knowro: before you start "picking the splinter", you should look at your own "log in your eye". Start with your own friendliness (and blatant lack of it), and move to your grammar ("she's an old WOMEN").
    Hypocrite.

  • @trollydollywannabe
    @trollydollywannabe 11 лет назад +5

    she's amazing!! it would be an incredible experience to work with her and have her experience rub off on you

  • @Critique808
    @Critique808 12 лет назад

    Wow, she looks good for her age.

  • @nagoayko
    @nagoayko 3 года назад +1

    懐かしいですコンチネンタル航空ビジネスファースト

  • @bibolcs
    @bibolcs 8 лет назад

    Norma what a Lady..! Though Lady..!

  • @retownsend
    @retownsend 12 лет назад +1

    That's the way! I love this woman!
    Hard work, dedication, loyalty. Raise the retirement age to 75!

    • @bfun4615
      @bfun4615 2 года назад +2

      No No, I think 70 1/2 (for maximum Social Security) is enough. Not everyone has jobs that they love nor does everyone's health hold up.

  • @rob2326
    @rob2326 Год назад

    Now it’s greyhound with wings !!!

  • @CubsFanJohn
    @CubsFanJohn 13 лет назад

    @fun2knowro
    Isn't the new number #1 some guy that is like 80+???

  • @johnrmirez5261
    @johnrmirez5261 4 года назад

    63,000 flight hours lol jesus christ that is something

  • @semicolon593
    @semicolon593 6 лет назад

    “Friendly skies”

  • @flyinghow1
    @flyinghow1 11 лет назад

    I wasn't aware one had to be "asked" to post an opinion or a comment on YT. You had the right to post your comment, I had the right to say I found it ignorant. Have a wonderful weekend!

  • @leannestrong1000
    @leannestrong1000 6 лет назад +2

    "They were called hostesses, required to be single and slender." And young, and unrealistically pretty. I wouldn't have wanted to do that kind of a job back then.

  • @kevinthomaswright6979
    @kevinthomaswright6979 8 лет назад +6

    Im getting sick of this shit at athe time shw was Continental not united never did the merger with united come up let it go people lets see if you can evac a burning DC 10 in 1979 before most of you were born. Let It it go. shes a hard worker and yes we all strive to hold NRT or HKG 3day trips fly 3 trips and your done for the month.years of service has its rewards and for all u haters enjoy your four day trip with 5 legs who has the last laugh. dont forget people when this recorded united wasnt even in the picture hope she still has her 2 stripes as an ISM look and learn kiddos senior flight attendants have a wealth of encourgement and stories

  • @brettpatetto6847
    @brettpatetto6847 5 лет назад +1

    In 53 years you have never called in sick? I have heard that from many senior FA's I guess there are perfect people out there, I thought I was amazing being with American 31 years any having a total of 4 weeks off through out my career due to sick ness and other things. The key to surviving this wonderful career is being single

    • @bfun4615
      @bfun4615 4 года назад

      "While at continental" not her whole career. Although I hadn't called out in two years until I really did get sick.

    • @L1011Lover
      @L1011Lover 4 года назад

      B Fun at the time this short feature on her was produced she had only ever worked for Continental! 53 years at Continental. She later made it to United through the merger, so basically she never "changed" airlines or employers. She retired last December.

    • @wa210
      @wa210 11 месяцев назад

      Key is seniority. I was top 10% at United, even though old CO. I held choice HNL and OGG trips out of IAH base. When bids came out I had F/A's calling me asking for my trips, as I was coming back from major surgery and only flew half my line for quite awhile. Once had a 6 day HNL trip IAH-HNL 2 day layover, HNL-LAX, 24 hr layover, LAX-HNL 27 hr layover HNL-IAH. Perps lining up wanting my trip. Eventually gave to FA from HNL but based in IAH to see her failing health mother back in HNL. Also was during mothers day weekend.
      That's how avert sick calls, even though I had FML.

  • @iloveanimals1662
    @iloveanimals1662 11 месяцев назад

    Has Norma retired yet? 💕

    • @ezioaltairac
      @ezioaltairac 9 месяцев назад +2

      She retired in 2019.

  • @averyrizzolo9082
    @averyrizzolo9082 3 года назад

    RIP continental

  • @SilverAdonis
    @SilverAdonis 13 лет назад

    @luckyps6 lol good one!!

  • @wellica16
    @wellica16 12 лет назад +2

    Wow amazing how all this people after seeing a great video of a hard working person all they have to do is criticize. Not too many of us will have that energy and health to still be working. For those that think just because you are an fa you have no life...have news for you. Fa get a min if 14/18 days off during a month and with her senority and beeing able to choose her trips. Trust me she must work a flight a month and b done. About the entire ua/co don't let me get started. Crappy ua metals.

  • @kiwiloveskiwi8398
    @kiwiloveskiwi8398 5 лет назад +1

    Wow.She looks 50

  • @willowclay3137
    @willowclay3137 5 лет назад +2

    I worked for US Airways for 4 years as a FA. I was tired of it lol.

  • @813jp
    @813jp 13 лет назад

    Isn't United the friendly skies?

  • @MerleWillmoreartistThokozili
    @MerleWillmoreartistThokozili 12 лет назад

    Good on you Norma! I agree while you love what you do and can still deliver excellent service, why not! age is just a number girlfriend! I accolade you hon! x

  • @FlyBoy0024
    @FlyBoy0024 13 лет назад

    Gotta be honest, I use to work for CO, ran into her once, but she has a rep for being not too nice!

  • @theconcorden
    @theconcorden 12 лет назад

    Make no mistake, Continental saved untied. Hadn't it been for that merger, untied would've been belly up (or close to) by now. Continental should've never merged with any airline, specially such a hot mess, awful airline line untied.

  • @chadmarkz4334
    @chadmarkz4334 3 года назад +3

    She worked my flight last week. She's now 104 !!!

  • @sarag.475
    @sarag.475 7 лет назад

    they couldn't get married??? Why???

    • @PatroniFan
      @PatroniFan 5 лет назад

      Back in those days it was assumed that THE MAN would support his wife so she wouldn't need to work. My mom was a teacher starting in 1958 and, at that time, a female teacher could get married(unlike decades earlier) but women had to quit teaching when they started having children. My mom was forced to resign from teaching the month that my older sister was due(Maternity leave did NOT exist at that time).

    • @bfun4615
      @bfun4615 4 года назад

      Should still be that rule. No marriage or kids.

    • @pauljordan4452
      @pauljordan4452 Год назад

      ​@@bfun4615 A friend of my Mum's is a retired nurse and she was required to stay single because of the job. It didn't worry her.

  • @wayneking414
    @wayneking414 5 лет назад

    Loodgoodage

  • @annettemoore8801
    @annettemoore8801 6 лет назад +2

    Although I admire her and respect her for her years of service. I imagine she is a the type of leader onboard that most other Flight Attendants are scared of her which is wrong as seniority should be based on date of entry AND respect. I have worked with women like this in every employment I have had and I never assume but I have a feeling she may be impatient with new FA's. I may be COMPLETELY wrong but she comes across as as Brash. I feel she could have better portrayed herself in this video. None the less I wish her well.

    • @victordunson719
      @victordunson719 5 лет назад +1

      Annette Moore , I am in my 30th year as a flight attendant and there is no fear of them. You snap back at them and they back down.

  • @TWX27
    @TWX27 5 лет назад

    Please don’t say the word falling while your on a plane.

  • @TJK152
    @TJK152 4 года назад

    When United merges. Oof

  • @HarryWizard
    @HarryWizard 7 лет назад +1

    Can't call them "friendly" flights anymore after United

    • @R3putaytion13
      @R3putaytion13 7 лет назад

      Thank you for flying American Airlines, where the only thing we will beat is competitive pricing

    • @R3putaytion13
      @R3putaytion13 7 лет назад

      and to defend United, as an American Airlines flight attendant, United was not the one who called for the attack; look at security for the airport itself. Our policies are universal and it clearly states no physical contact and also states only restraint is the only acceptable contact if need be.

  • @MyleneJ
    @MyleneJ 12 лет назад

    Alright you get upset about 'criticizing' but finish your comment with "Crappy ua metals". I myself am a second gen UAL employee, my mother was a 40 year UAL F/A before retiring, and have a lot of respect for the one in this interview and I'm Happy with the changes, Smisek's better than Tilton sure. Stop picking sides and bickering like kids. United is United the merger is Over it's ONE Company with ONE goal, making a successful Airline. Stop listening to loudmouthed Idiots like "crackaddict444"

  • @TheVMFA333
    @TheVMFA333 13 лет назад

    wow ! MKULTRA does work

  • @flyinghow1
    @flyinghow1 11 лет назад

    Ignorant comment.

  • @JohnnyNatal30
    @JohnnyNatal30 12 лет назад

    I have to be honest congrats for working so long, but truthfully speaking its time to retire and let younger people work.... She surely has full pension.. Please Ladys in the industry for more than 40 years RETIRE ALREADY..

  • @theconcorden
    @theconcorden 12 лет назад

    Nice video, but Norma, WHO CARES if the Flight Att. onboard the Hudson River flight were 15 years seniority or more? Flight Attendants are Flight Attendants, and they are all trained to perform all safety and security duties wether they are new hires or flying dinosaurs! On a recent recurrent training Norma was there also, what a coincidence, & she mentioned that again. We all rolled our eves and looked at her. Some even said out loud "WHO CARES!". She didn't say crap for the rest of the day.

  • @someonespeci1697
    @someonespeci1697 Год назад

    this is unhealthy