Phonak Audeo Marvel (not charging)
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- Опубликовано: 18 сен 2024
- If your Audeo Marvel is not charging. You have it in the charger but you are not seeing any lights indicating charging. This video shows you how to get it started again.
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Wow you just saved my life this weekend! I can't live without my hearing aids and this was the only video that offered any real help! Bless you my dear🙏🙏🙏🙏 totally worked
Hi Sarah, you're very welcome! This had happened to two of my clients so decided to make this video. I'm glad it helped you too! Have a great weekend! Sincerely, Jennifer
It helped me so much too, awesome
Same
God Bless you for this video. This was the exact problem i was having. Turned out, the hearing aid was fully charged but not swithched on. Tried your method, but wasn't expecting much, and Voila! It came on fully green. Would have looked stupid taking this back to the shop.Thanks..
I have not had problems until today and your video has hopefully saved me a trip to the hearing company. I did what you suggested and so far it is working! I have not found anywhere else that tells you anything about troubleshooting these! Thanks!
Hi Steve, you're welcome! I suggest that you do go back to your clinic though as there is a new software update for your hearing aids. This should hopefully prevent any of these current glitches happening again. Have a lovely night! Jennifer :)
OMG. You saved me a trip to my audiologist, which I don't even know she operates anymore due to the coronavirus. Thank You!
Oh that's great! I am glad it helped!
Thank u it works. Saved a trip to the ear doctor☺️☺️☺️
THANKS! Saved me from hassle of sending them in :)
You're welcome!
This was helpful more than you know. Thank you
Thank you. As we are in lockdown we have no service available . Had this problem.. This fixed it. Thank you so much
You're very welcome! Have a lovely weekend :)
Thanks very much! I followed your instructions and it worked.
That's wonderful!
Thani you !!!!!! I agree with Sarah!!! You saved my weekend. Thank you for posting
You're welcome!
Thank you. This just worked for me on a Phonak Audeo M hearing aid. When the light came on it was solid green. It was discharged when I put it in the charger last night. So, it did charge. But the light wasn't turning on.
That’s great Fred!
This worked! Thank you so much. I was stressing and this relieved all the stress.
You're welcome!
It worked! Thank you so much! I only had this hearing aid for about a month. I will make a trip to my audiologist for the update you suggested. Thanks again!
You're welcome! Have a lovely weekend!
Thank you so much I thought my hearing aids were broken for a moment there. This was a lifesaver.
Oh I’m glad it worked!
Thank you so much! I thought it was broken, you saved my life
Yay!!!
Thank you so much! This is the only fix that I could find on the whole internet. It's after hours during COVID-19 so I thought I was out of luck. God Bless YOU!
Donna Ostlund You’re very welcome! I’m glad you found this video and I’m glad it worked for you! Take care & be safe!!
Like Sarah, I was stuck without one of my hearing aids and the Phonak site didn't help nor did my hearing care specialist so thanks!!!
Susan McLenachan I’m happy I could help. Feel free to follow my channel and reach out at anytime if you need support. Have a wonderful weekend 😊
Worked for me! Thank you! First time they wouldn’t ever charge and I definitely got worried since I need them everyday, thanks again!
Oh thats great! I am glad it helped!
Worked for me. Thanks heaps.
Oh that's great! I am glad it helped. Have a wonderful day!
Very good. Thank you so much
Thank you so much for this video! I have had to refer to it twice! LIfesaver!
You're welcome Shari! You might want to go and see your clinic and see if your aids have the latest software update. Have a lovely weekend!
You are a genius, thank you
You're welcome Scott. Make sure to go back to your clinic for a software update in your Marvels. :)
Thank you so much. Held them as described for 20 seconds (just to be safe) and placed in charger. Moments later the green light came on! To my great relief. Thank you so much.
Hi Murray, I am glad this video helped! That little glitch is annoying. Phonak has a new software update out so you might want to go back to your clinic and have them update the software in your hearing aids. Happy Sunday!
Thanks for the heads up about the software update
@@murraymorison3924 You're welcome!
It really worked! Thank you so much! Any idea why this happens? Is this an indicator that the device is failing?
Hi Andrea, there is a software update that your Marvels may not have had yet. If you call your clinic and book an appointment they will be able to do it for you. They might even be able to do it remotely as well since their office might be closed due to the pandemic. The hearing aids are basically little mini computers so just like when your phone or computer start glitching the first thing you do is restart them. This is known as a hard restart. After the software update it might not happen again. If it does, you now know what to do! Have a great Sunday and stay safe!
Jennifer :)
Thankyou so much and God bless you 😊
You are so welcome
This worked again for me today. 2nd time now.
Hi Don, your Marvels may need a software update. It would be worth a visit to your clinic. Have a wonderful weekend! :)
Thanks that helped perfectly
That's great! I am happy it helped!
THANK YOU!
Thank you!!❤❤❤
You're welcome!
THANK YOU! I'll contact my provider on Monday to arrange for the software update.
You're welcome David! Have a Happy Sunday!
It actually worked! Lol thank you so much.
You're welcome!
I was hoping this would work for my Mum's hearing aid, no such luck. She will have to take them in. Thank goodness for RUclips and the Internet,
@Hear at Home Mobile Hearing Clinic She changed the little rubber domes. No charging lights and not working.
@@sexymuma1 ruclips.net/video/ImiHtvEM5m4/видео.html
Here is a link to change the Cerushields
@@hearathome Thank you so much, I will try this today!!
Holy shit it worked!!! I really thought I broke it or something. What causes this to happen??
a few times waking up to a dead hearing aid... after verifying the light was blinking the night before... found it was a poor connection in the socket, the metal strips had white corrosion on them... Scraped them clean with a tiny flat blade screwdriver and it's working good now. Hope this helps someone.
Thanks Patrick, if they are still under warranty though I would send them back and get them to do a complete clean & check. Just to be on the safe side.....you don't want anything going wrong after warranty. Have a great day! :)
Hi ,thank you so much, my hearing aids would not turn on after I charged them so I held it down for 15 seconds and then put it back in the charger and it worked. However when I'm in a rush and want to charge for only 15 mins, it won't turn on and I have to charge it fully. Would you know the reason why?
Hi Zra, when the hearing aids start glitching on a regular basis it might be because your aids need a software update. You should go and see your clinic and ask them about it. Do you have the app on your phone? If so, look at your charge (on the app) before and after you put them on the charger and see if it changed. The phone app will show you how much of a charge you have. You don't have to keep them on the charger to complete a full charge. So it tells me something is not quite right and again it's most likely just in need of an update. Have a great day and feel free to follow my channel and reach out again if you have any questions! Jennifer :)
100 percent works thank you so much - 17 years old lol
Thats great!
Hi, I have both hearing aids model Audeo P90-R, yesterday one of my hearing aids suddenly stopped working. The left hearing iad was turn on but do not send any sound, adn the microphone is not working. What do I have to do?
What do I do if the charging blockbusnt lighting up
Is there any reason as to why it does this? I had my hearing aid in the charger for 2 days, no light. I was freaking out, then saw your video and it works. I have a solid green, but curious to if it's fully charged. Only reason I ask, is it will not connect to my app on my phone, but will bluetooth to everything else on my phone. So I am unable to see the battery life.
Hi Micah, I am so sorry for my late reply. Your aids may possibly need a software update. I recommend visiting your clinic. Have a wonderful weekend! :)
Excellent! HOWEVER... I have flashing YELLOW lights and occasionally get a solid RED light!?! Nowhere can I find a guide to these other color meanings!
The red lights mean there is 0-10% charge, the yellow light means there is 11-80% charging, green light flashing is 81-99% and solid green is 100% charge.
How much price
Mine are just a year old; the left one does not light up in the charging station; I tried your solution; nothings changed... the left hearing aid still does not light up. So what next? ps. while it does not light up, according to my phone app, it is fully charged! Thanking in advance for any direction.
Hi Peter, make sure your charger is working. There is a green light at the back that should be on when plugged in. If you do not see a light then you may need a new charger. If there is a light then your hearing aids may need a software update and your clinic will be able to help you with that. Unfortunately, remote services cannot do an update so you will have to go into the clinic. Good luck!
@@hearathome Thanks for the reply... I failed to mention that the one hearing aid does indicate charging while the other (the left) does not. Again, that said per my app both are getting fully charged. Perhaps I'm just due for a visit to the clinic.
@@peterbell9683 hi again, try switching the hearing aids in the charger. It sounds like it’s one of the ports in the charger and you need a new charger.
@@hearathome Interestingly, I've tried that but nothing happens. It seems that the left earpiece only wants to work w/ the left port of the charger and not the right. I too thought they'd be interchangeable but dediced they must be proprietary.
@@peterbell9683 they are interchangeable so if it’s only charging on one side then something is wrong with the charger. Call your clinic and they should be able to swap you a new charger right away.
Phonak audeo paradise p90
Didn't work, I get a light but it is flashing yellow...
Try it again for 45 seconds, but put it on the opposite side of the charger. If it doesn't work, you must contact your hearing health professional. Phonak will repair aids for up to 5 years (for a fee). Good luck!
I have had this issue too But also the GREEN LIGHT ON THE BACK OF THE Phonak Charger Case Combi flashes a fast dim green light WHY???
Randy Ruble I didn’t even know there was a light back there until 2 weeks ago! It should be a solid green. Take it to your clinic and Phonak will most likely replace it free of charge. Also, I’m not sure how old your charger is but they upgraded them and are offering free replacements.
@@hearathome Mine looks like the one in this video and the whole system is only 3 months old...
Randy Ruble yes, but the charger could still be an older version. It’s very rare to have a problem with the charger but it does happen. It happened to me 2 weeks with a unitron charger and that’s how i became aware of the small green light. Your clinic should replace it for you.
but what if a it shows a green solid light, then a red solid light ?
If you’ve done the hard re start and you get a red light it might mean that it just needs to be charged. So leave it on the charger for 2 hours. If nothing changes take it to your clinic. It might need a software update. Also, the button should be held down for about 30-40 seconds. I think the video might say 20. I hope it works out for you! 🙂
Thank you!!!!!! So helpful.
You’re welcome 😉
My is charging but it turn green the red
If you have a red light it means that it has no charge. Make sure it is placed on the charger correctly. Leave it there for 3 hours and it should be a solid green light. If it's not then you should take it to your clinic. Good Luck!
i get red light always.. no one can tell me why
Marvel Hearing Aid IN USE
Solid Red Light for 2 Seconds = (Hearing Aid is Switching OFF)
Staying Solid Red or No indicator light at all = (Battery error, Action Required - hearing aid must be reset (follow video)
Marvel Hearing Aid IN CHARGER
Blinking Red = 1-10% charge
Staying Red OR no indicator light at all (Battery error, Action Required - hearing aid must be reset (follow video)
I hope this helps!
@@hearathome thanks i must take it in for a re set ,i think
@@agalIam That's a good idea! They may need a software update. Have a lovely weekend!
That did not work
Susan Stebila unfortunately if it doesn’t work then there is a problem with the aid(s) and they most likely need to be repaired by the manufacturer. Sorry about that!!
Thank you!!!❤
You’re welcome 😉