Thanks for the heads up and info! I just contacted Ancheer via email and see how they respond. I've had this e-bike for about 5 years, I never had issues with it. It was 500 on Amazon and it's been a nice casual rider. I put plastic fenders, better seat and both new tubes, since the factory ones were leaky. A new battery would give it another life.
shoots...lol my bike stop working year ago. The controller keeps turning off when I used it at high assist. I have to power down the battery switch and on to work again. I gave up on that and been using an escooter since. Was going to try to fix it this summer then I saw this video. Beside the battery anyone experience this sort of shutdown trouble?. thanks
I have been using it for last 4 years. Never had any issues. It makes me think, why didn't they warn for so long. So many things could have happened. I hope they fix this with the replacement battery.
I am in the UK. I have one of these bikes . Contacted Ancheer and disposed of my battery . Told that my battery has been sent . After one month , still no battery ! I don't know what to do. I can't use the bike now. Do they send them from China ? I wish now I had kept the old battery . Been ok for two years . Never even got warm . Bike has been great but this is really bad. Feel I have wasted my money . Any advice ??? Good video .... Thanks 👍
Hi George, when i charge the new battery 3 green lights and 1 red light come on the battery. The charger shows a green light to indicate the battery is fully charged. Does this sound correct? Many thanks
Please accept my sincerest apologies but I don’t know anything about the batteries or the charging system. I was only reporting on the recall. I am a high end pedal bike shop. I don’t work on e-bikes. Thank you for watching!
@@SeeYouUpTheRoad Hi again George, thanks for your reply. Sorry about the delay in my reply. I have found some Chinese video's which i hope will help. I appreciate your help. Take care Paul UK
Yep. Got the recall notice. Messaged them. Got a reply saying that they were going to immediately ship a replacement battery and include return packaging for the defective canister battery. 2 weeks later, no battery. Contacted again, but this time, the rep says I have to dispose of the battery myself and send photographic proof of it's disposal and also give us your paypal address and we will reimburse you for travel for disposal.. Did that. Got reply, ok, NOW we will send you a new battery and stated to contact them in a week for tracking info. Made the follow up message... Oh yea, we sent it to you, sorry for the delay. Now as of today, 6 weeks later. Still no battery. Still no payment. And 0 tracking info has been provided. I'm thinking they are unable to replace these units as they do not have the inventory of the replacement units to fill. This was actually my sons bike, as he used it for his primary transportation to work. I have had him order a third party replacement at this point. Of course it is a clone of the replacement they are sending as is with many Chinese manufacturers. Got it yesterday. Charged it up and installed. Let's see if Ancheer ever follows through.
Wow! Thank You for the detailed response on your experience. If/when Ancheer ever follows through come back and let us know how long it took from start to finish.
Hey James, I'm curious, did you ever get the original replacement battery? My experience is VERY similar to yours but I have not disposed if the "bad" one in fear of not receiving a replacement. FYI: I sent them the bike and order numbers. Never had a problem with the existing battery. Thanks.
I own this bike and have had to fight with them to get them to send a replacement battery. I threatened them with getting the Consumer Products people involved. Today, I received my new battery. So, now I will have to install something that was fully installed when purchased. I might as well be wiring a bomb. They sent directions (very small). If anyone gets a new battery and wants to upload a how to rewire an ebike battery video, let me know.
Thanks for sharing your experience with Ancheer. I think it’s the yellow wire no wait I think it’s the red wire no no I’m positive it’s the white wire. 😂 sorry I couldn’t help it but I hope it made you smile I know you must be stressed. I am hoping it all works out for you Debbie!
My problem with the recall is just this: there's a chance of fire, but if I have to rewire it myself, I can guarantee you that the risk is much, much worse. If Ford has a recall, they don't tell you to abandon your car for the 6 weeks it takes you to get a part which you then have to fix yourself.
they didn't put fuses in the bikes. at least i'm pretty sure thats whats up. Usually a fuse in the battery would prevent this sort of thing even with a crappy controller/crappy cells/etc. 2 of mine caught fire a couple years back. One after like 2 months. they didn't replace that one but I assumed I had done something wrong like overcharge somehow and I purchased a new one. That one burned after around 3 months. again no help. now years later they are trying to offer batteries as though thats going to replace the wiring sheething battery harness controller etc that melted... they need to replace it or give me my money back. personally I don't trust their company and I'd rather have the money.
@@SeeYouUpTheRoad Yeah both of the batteries did. it started with kind of a weird smell. I didn't think anything of it then I rode one and as going up a hill it caught fire. second one did it right after leaving home.
Thanks for the heads up and info! I just contacted Ancheer via email and see how they respond. I've had this e-bike for about 5 years, I never had issues with it. It was 500 on Amazon and it's been a nice casual rider. I put plastic fenders, better seat and both new tubes, since the factory ones were leaky. A new battery would give it another life.
Thank You for watching! I hope everything works out for you! I appreciate you leaving a comment that you found value in the video
shoots...lol my bike stop working year ago. The controller keeps turning off when I used it at high assist. I have to power down the battery switch and on to work again. I gave up on that and been using an escooter since. Was going to try to fix it this summer then I saw this video. Beside the battery anyone experience this sort of shutdown trouble?. thanks
Ty for this important 411 🙏
You’re Welcome thanks for watching!
When I plug mine into charge it throws off an ark/sparks what do I do about it? Please help
I have been using it for last 4 years. Never had any issues. It makes me think, why didn't they warn for so long. So many things could have happened. I hope they fix this with the replacement battery.
Me too! I’m glad everything is good on your bike
I am in the UK. I have one of these bikes . Contacted Ancheer and disposed of my battery . Told that my battery has been sent . After one month , still no battery ! I don't know what to do. I can't use the bike now. Do they send them from China ?
I wish now I had kept the old battery . Been ok for two years . Never even got warm . Bike has been great but this is really bad. Feel I have wasted my money . Any advice ???
Good video .... Thanks 👍
Hi George, when i charge the new battery 3 green lights and 1 red light come on the battery.
The charger shows a green light to indicate the battery is fully charged. Does this sound correct?
Many thanks
Please accept my sincerest apologies but I don’t know anything about the batteries or the charging system. I was only reporting on the recall. I am a high end pedal bike shop. I don’t work on e-bikes.
Thank you for watching!
@@SeeYouUpTheRoad Hi again George, thanks for your reply. Sorry about the delay in my reply.
I have found some Chinese video's which i hope will help. I appreciate your help. Take care Paul UK
Yep. Got the recall notice. Messaged them. Got a reply saying that they were going to immediately ship a replacement battery and include return packaging for the defective canister battery. 2 weeks later, no battery. Contacted again, but this time, the rep says I have to dispose of the battery myself and send photographic proof of it's disposal and also give us your paypal address and we will reimburse you for travel for disposal.. Did that. Got reply, ok, NOW we will send you a new battery and stated to contact them in a week for tracking info. Made the follow up message... Oh yea, we sent it to you, sorry for the delay. Now as of today, 6 weeks later. Still no battery. Still no payment. And 0 tracking info has been provided. I'm thinking they are unable to replace these units as they do not have the inventory of the replacement units to fill. This was actually my sons bike, as he used it for his primary transportation to work. I have had him order a third party replacement at this point. Of course it is a clone of the replacement they are sending as is with many Chinese manufacturers. Got it yesterday. Charged it up and installed. Let's see if Ancheer ever follows through.
Wow! Thank You for the detailed response on your experience. If/when Ancheer ever follows through come back and let us know how long it took from start to finish.
Hey James, I'm curious, did you ever get the original replacement battery? My experience is VERY similar to yours but I have not disposed if the "bad" one in fear of not receiving a replacement. FYI: I sent them the bike and order numbers. Never had a problem with the existing battery. Thanks.
@@bobcontreras2258 Yes, it did eventually get here.Took several months.
I own this bike and have had to fight with them to get them to send a replacement battery. I threatened them with getting the Consumer Products people involved. Today, I received my new battery. So, now I will have to install something that was fully installed when purchased. I might as well be wiring a bomb. They sent directions (very small). If anyone gets a new battery and wants to upload a how to rewire an ebike battery video, let me know.
Thanks for sharing your experience with Ancheer. I think it’s the yellow wire no wait I think it’s the red wire no no I’m positive it’s the white wire. 😂 sorry I couldn’t help it but I hope it made you smile I know you must be stressed. I am hoping it all works out for you Debbie!
My problem with the recall is just this: there's a chance of fire, but if I have to rewire it myself, I can guarantee you that the risk is much, much worse. If Ford has a recall, they don't tell you to abandon your car for the 6 weeks it takes you to get a part which you then have to fix yourself.
they didn't put fuses in the bikes. at least i'm pretty sure thats whats up. Usually a fuse in the battery would prevent this sort of thing even with a crappy controller/crappy cells/etc. 2 of mine caught fire a couple years back. One after like 2 months. they didn't replace that one but I assumed I had done something wrong like overcharge somehow and I purchased a new one. That one burned after around 3 months. again no help.
now years later they are trying to offer batteries as though thats going to replace the wiring sheething battery harness controller etc that melted... they need to replace it or give me my money back. personally I don't trust their company and I'd rather have the money.
Wow 2 of them caught fire? That’s nuts!
Thank You for chiming in!
@@SeeYouUpTheRoad Yeah both of the batteries did. it started with kind of a weird smell. I didn't think anything of it then I rode one and as going up a hill it caught fire. second one did it right after leaving home.
@@UchihaSumairu thank goodness neither one of them caught fire in your house/garage 🙏
Bought two bikes received 1 battery waiting on second battery frustrating
@@artbarbosa762 Thank You
Didn't last a month, junk don't waste your money
Most of those Chinese e-bikes are crap! Thanks for watching!