I am deeply frustrated after purchasing an EB7 bundle pack from Jasion, which revealed unacceptable discrepancies between the two included bikes. Firstly, one bike was missing the essential specification sticker that denotes its class. More aggravatingly, the bikes' speeds differed significantly; one reached the advertised 28 mph while the other topped out at only 20 mph, despite Jasion’s claims of uniform performance on their website and marketing materials. This blatant inconsistency is not only aggravating but downright deceptive. Upon contacting Jasion to address these issues, their response was not just insufficient, but also dismissive and disrespectful. They initially claimed the maximum speed was 20 mph, contradicting the advertised specifications and the performance of the other bike. They then insultingly offered a $70 front basket as compensation for a grievance concerning a product worth over $700. When I demanded a replacement for the underperforming bike, they refused, citing concerns over resale value, even though the bike had less than 10 miles on it. Reluctantly, I agreed to install a new controller they provided, hoping it would correct the speed issue. This required me to dismantle a brand-new, expensive bike, a task that was ridiculous and highly inconvenient. The effort was in vain; the new controller failed to resolve the problem and introduced new error codes instead. Throughout this ordeal, Jasion’s customer service has been abysmal. They offered only repetitive, unhelpful one-sentence replies and delayed responses, clearly trying to evade providing a real solution. Their lack of accountability and failure to honor their 14-day satisfaction guarantee is a testament to their disregard for customer satisfaction and legal obligations. I have since initiated an A-Z claim through Amazon, which has acknowledged the misleading nature of Jasion's advertising and the severity of my issue. This entire experience has been a financial drain and a significant source of stress and disappointment. If Jasion continues to mislead customers about the performance of their products, as detailed in numerous consumer complaints, they may face a class action lawsuit. The disparity between the advertised and actual capabilities of the EB7 bikes, combined with insufficient and dismissive customer service, highlights a pattern of deceptive practices that could lead to legal consequences. It's crucial for Jasion to rectify these issues promptly by aligning their advertising with the true performance of their products and improving customer support. Failure to make these changes could not only erode consumer trust but also result in significant legal challenges under consumer protection laws. For anyone considering this product, I recommend steering clear of Jasion. Their unethical business practices and poor customer service indicate a company that does not deserve your trust or money. Instead, consider a more reliable brand like Lectric, which values customer satisfaction and maintains integrity in its product claims.
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I am deeply frustrated after purchasing an EB7 bundle pack from Jasion, which revealed unacceptable discrepancies between the two included bikes. Firstly, one bike was missing the essential specification sticker that denotes its class. More aggravatingly, the bikes' speeds differed significantly; one reached the advertised 28 mph while the other topped out at only 20 mph, despite Jasion’s claims of uniform performance on their website and marketing materials. This blatant inconsistency is not only aggravating but downright deceptive.
Upon contacting Jasion to address these issues, their response was not just insufficient, but also dismissive and disrespectful. They initially claimed the maximum speed was 20 mph, contradicting the advertised specifications and the performance of the other bike. They then insultingly offered a $70 front basket as compensation for a grievance concerning a product worth over $700. When I demanded a replacement for the underperforming bike, they refused, citing concerns over resale value, even though the bike had less than 10 miles on it.
Reluctantly, I agreed to install a new controller they provided, hoping it would correct the speed issue. This required me to dismantle a brand-new, expensive bike, a task that was ridiculous and highly inconvenient. The effort was in vain; the new controller failed to resolve the problem and introduced new error codes instead.
Throughout this ordeal, Jasion’s customer service has been abysmal. They offered only repetitive, unhelpful one-sentence replies and delayed responses, clearly trying to evade providing a real solution. Their lack of accountability and failure to honor their 14-day satisfaction guarantee is a testament to their disregard for customer satisfaction and legal obligations.
I have since initiated an A-Z claim through Amazon, which has acknowledged the misleading nature of Jasion's advertising and the severity of my issue. This entire experience has been a financial drain and a significant source of stress and disappointment.
If Jasion continues to mislead customers about the performance of their products, as detailed in numerous consumer complaints, they may face a class action lawsuit. The disparity between the advertised and actual capabilities of the EB7 bikes, combined with insufficient and dismissive customer service, highlights a pattern of deceptive practices that could lead to legal consequences. It's crucial for Jasion to rectify these issues promptly by aligning their advertising with the true performance of their products and improving customer support. Failure to make these changes could not only erode consumer trust but also result in significant legal challenges under consumer protection laws.
For anyone considering this product, I recommend steering clear of Jasion. Their unethical business practices and poor customer service indicate a company that does not deserve your trust or money. Instead, consider a more reliable brand like Lectric, which values customer satisfaction and maintains integrity in its product claims.
Bad audio.
Yeah we need mics, it'll happen soon!