Troubleshooting the Amazon Relay Application - Don't get DENIED or DELAYED!!!
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- Опубликовано: 6 июн 2024
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You guys rock! I have come back to these videos 100 times. Thanks!
Awesome! Thank you!
These guys are nothing short of amazing walked me through everything I would recommend anyone starting out to subscribe and work with these guys. Thanks for everything
Thank you for the good words...we try!
Wished I could get the same help instead of blaming my insurance agent . Not sure what the agent has to do with this giving I meet all requirements to haul for Amazon .
Very informative!
Glad it was helpful!
Thank you for this information. Amazon Relay is saying I'm not in compliance. I sent the message that you said to send them. Hopefully Amazon will update quickly. My authority has been active since the 5th of this month. I also have my insurance with Progressive. Progressive knew exactly what I needed for Amazon Relay. And they sent my BOC3 the same day I purchased the policy.
Progressive doesnt do your BOC-3. Be sure you complete that on your own.
The message that you had was when you put your MC and USDOT? Because it’s happening to me… i sent the message but they didn’t answer yet… i sent the message 2 days ago…. Please, help me
Brother…your first tip about Amazon refreshing your number was crucial…sent the inquiry and after 36 hours I had it working…thank you
No problem! Glad it worked out!
Thank you so much, this helped me a lot.
Glad it helped!
Hi! Is there anyway you can help me what to do, if Amazon won’t reviewing my request? Every couple days i email them, and every time they says same thing, such as We will review in couple days. Please help me
Thx!
No problem!
Hello, thank you for this info! It was VERY helpful!
I was wondering if I'm starting with only 1 box truck and no other employees do I need to have the Worker's Comp and Employer Liability for Amazon to approve me?
You do not.
Como puedo comunicarme con usted
What dates do you need to put down for Identification documents information?
Schedule a free call: forhire.pro/Talk-to-us Start a quote: forhire.pro/Quote
Very informative. Question, does "Amazon" require the cargo coverage? Also do you know if they require endorsements on the commercial auto ? Example: is Waiver of subrogation or additional insured.
They do require Cargo yes. They do not require WOS or AI
@@TruckInsurance So they dont require Auto Liability .?
Do you think its worth creating a new MC/DOT if we have tried multiple times and keep getting denied?
Hello,I’m in Texas, just got my insurance with progressive,and my agent added the 1-2 million policy from another company,so I got it to put 2 companies in my Amazon relay,but is it ok to put the same agent in all of 4 sections?
Because she’s the only one I deal with.
And do I need trailer replacement coverage for box truck?
Thank you so much for your help.
yes, you would put the same agent. No, you do not need trailer replacement coverage.
What if you're having trouble with the insurance section?Every time you put in the information on Submit it's saying saying editor insurance
Thank you for all the details information. I have a question for you.
By mistake when i applied for my DOT and MC I entered same address street on Line 1 and Line 2, Do you think its going creat any problem?
Thanks a lot
Yes, i would contact the FMCSA and have it updated.
HELP Trying to apply for relay! After inputting DOT & MC it says i don’t meet requirements for “carrier with operating status of authorized for property” BUT on safer i am a carrier with status of authorized for property.. what do i do or who can i call???
Oh ok I’m having the same problem right now
Its a pretty common issue, but this should get it squared away.
Hello: My authority shows AUTHORIZED FOR Property, instead of shows active is that would be a problem for amazon relay.
Yes thats the same. There are multiple places to look. If you're on SAFER and check the Company Snapshot, it will show "Authorized for property." You can also check Licensing & Insurance and it will show "Active"
Amen
I’m having the issue with “safety rating of satisfactory none or not rated? What do I do about that?
That would mean that your DOT # has an unsatisfactory safety rating. You have to wait until your safety rating is improved. You can hire third party companies to help you improve your safety rating.
Your information is very helpful. I am having an issue with my MC number. The system will not allow me to leave a message in the contact us section. Please advise what should I do? Is there a number I can call to speak with someone at Amazon? Can you set up a call with me to assist?
You can email them at atscompliance@amazon.com
is it normal for Amazon to ask for tax info before sighn up??
I have reaching out support center for 2 weeks to find out whey my account is revoked ..they not even response ..no notification ..no email that make clarification for the reason that's revoked my account
I’m having problem with A carrier entity type with an operating status that is Authorized for property says your company does not meet this requirement . My authority is active and it says Authorized for property on FMCSA. Please help
Did you follow the steps in the video? It gets you around that issue.
What should we put for domicile if my closest Amazon facility doesn’t show up
You can select all domiciles
Hello trying to sing up at the moment , but once I type in my dot and mc it tells me this carrier is not authorized for hire or something like that and I cannot proceed .
You need to go through the contact us forum option to have them update your account.
Hello, I submitted my application and they have not called me for 2 weeks now. They do not have a call back number and their emailing system is not helping. Any advice?
Even though I have all the Amazon relay requirement I keep getting the same generic response from onboardingwithrelay saying my insurance is verified. I don’t know what to do. I tried everything, I even asked if they could delete my application so I can start over, same message. Are they full?
No, they are not full. Have you gotten the onboarding call? If you miss it, you can get denied.
Can write policies in Florida yet?
Yes we can! You can request a quote here: forhire.pro/TruckQuote
I am receiving rejection emails on my application for Amazon Relay and they’re telling me what exactly is the reason for the rejection . I have the insurance coverages and my MC # is active
Have you spoke to your agent?
If the DOT police put your truck out of service before they interfere on your application
Did you have a question?
Hey bud i did the Amazon relay app and its been 3 weeks and still under review! Can you shine some light on that?
Can you email us your logins at Office@charlesstring.com along with a copy of your COI?
Great Video!
I had an issue getting past the first step, MC and DOT #'s. They said that I was not "Authorized for Property" but I looked at my MC authority page and it states I am authorized for property.
Is there anything that I am doing wrong?
Also, if they state "your company does not meet one of the following requirements..." is that considered a rejection or does that mean to fix the problem and reapply?
You aren't doing anything wrong. It just means that your MC # isnt updated in their system to show active. If you follow the steps in the video for contacting them, they will correct it. About 50% of people run into that recently.
@@TruckInsurance Thank you. I emailed them and they responded and told me they updated and to try again.
@vinnyddavis6328 hi I am having the same issue. How do I contact them. I'll greatly appreciate your help.
Hey just wandering its been more than a week since my application submitted and status is pending can you help me on thus one please?
Can you email us your logins and a copy of your COI to Office@charlesstring.com
My Application keep saying pending an it even said not enough coverage but I spoke with RMIS and they say I have the coverage and they sent it to Amazon relay but when I email them they say I don’t have it
Have you verified with your agent?
Can I move for Amazon if I’m intrastate with a dot and CA number?
No, you must have an MC #.
do you need to have 3 or more months active dot to apply?
No, you do not!
My learning video froze. It's due tomorrow. It won't let me advance past the second question of the assessment no matter what I do
have you gone through the contact us forum?
It's the one about booking loads
which video?
@@TruckInsurance the one about booking loads
To apply di we need a LLC or can we do it with DBA ?
You can do it with a DBA but I would definitely setup an LLC or some sort of corporation. It used to be pretty common to setup as a sole proprietor but these days everyone you work with and all the companies you'll use want to see that you have an incorporated business with an EIN.
Hello, i too have progressive insurance thru an agency. I was denied twice from Amazon Relay. I can't figure out my mistake .Could you please take a look at my policy. Thanks
Hello, could you please help me, how did you apply for the second time, they rejected me this week. Please tell me how you applied for the second time.
My app got rejected several times.. after talking to rmis and my insurance agent several times my insurance is perfect.. I been doing relay under someone else authority for a year… also has a friend that finally got accepted after several tries.. The problem is workers comp.. even it’s just you they want u to protect yourself.. as a late it’s been a requirement I’m currently taking care of mines.. worker’s comp also is attached to your certificate of insurance on RMIS…
Workers Comp is only required if you have W-2 employees. If you are by yourself, it is not required.
@drewbryan8833 Hello. Amazon Relay rejected my application because I didn't receive the call. I would like to know how you managed to apply several times. I appreciate if you can please share the information with me.
my direct deposit verification failed. i switched to factoring.
I think my telephone number isn't correct and I missed the calls, the site won't let me put in any information to correct it, my number is also different with fmsca and I can't change it with them I've tried
You have to change it via the MCS-150 form with the FMCSA. Everything has to match or you will get declined.
If you edit the application while its pending will it hurt anything?
Yes. do not do that.
are you able to still help out?
Hey, i'm having trouble submitting my insurance after i put in all the information and submit application it says (missing insurance information) but everything was added
Your DOT # must be active for 6 months before applying. If you need additional help, please email us at office@charlesstring.com
I keep getting a message from amazon stating that my insurance isn't compliant but my agent has updated everything. This is the message :Our third-party compliance partner has been unable to verify the following coverage(s):
$1M Automotive Liability >>>>>>> Our third party only verified $300k
And my agent seems to be clueless. And yes I have progressive. I looked at the policy everything is correct.Please advise.
Have you contacted RMIS? You need to give them a call and verify your coverages are being reported properly.
My authority is contract and broker but not common. Is that a violation? 7:00
I've had over 37 emails with amazon and 2 phone calls. they all say Contract is allowed, I can't figure out whats making the system error out
Hello do you know my application is still pending since Friday
Hello, can you email us at Office@charlesstring.com
Can you help me get on board for Amazon
Hi my husband get declined they didn’t give us any reason. Can we apply again. Need help asap
You must contact amazon and ask them to reopen your application. Check with your agent as well to verify they sent in your info correctly.
How long does it take them to reply back to an error
Usually 2-4 business days.
I ve been waiting on my approval for 5 days
email us at Office@charlesstring.com
Ya te aprobaron
If you got rejected what can you do?
And can you reapply?
What was the reason you got declined? Schedule a call with us below: forhire.pro/call
Hi guys! I got declined my application for no reason. After watching your video I thing the reason is different phon number in FMCSA and my application. What should I do now? Thank you!
Hello. You were able to solve it. If you were able to apply again? I'm asking because I'm going through the same thing, and I'm looking for help to apply again.
Good Afternoon. After i submitted my application i received a notification:
Application incomplete
Status
Pending insurance review
Thank you for signing up for Amazon Relay. Your application is under review.
Please work with your company’s insurance agent to confirm coverage. When completed, one of our Amazon representatives will contact your company via the contact information on file with the USDOT to validate its information. Your company will be notified via email of the acceptance or rejection of your company’s application. If accepted, your company will receive a link to access its Relay account.
Could you please advise what am I supposed to to?
I'm going through the same thing you are, I got the same message and I have the right insurance requirements. Now my application status say my application is under review, in the beginning it said under review for insurance. Also the message keep saying one of their representative will contact my company by phone and or email to verify company information. They have called or email me. This week will be 2 weeks. Did you get approved yet, and if you did what did you do?
💯
Thank you!
I got progressive straight from them, I was denied from Amazon relay, as usual it didn’t say why, I realized they got my company name wrong, I called them to fix it and tried again with amazon and was denied, how many times can I try to apply?, how much u charge for managing my insurance? Maybe that will help things having an actual agent relay can call straight up. Thanks for the video and ur time
We don't charge anything to be your agent and it doesn't make the policy go up. You can request to make us your agent here: forhire.pro/AOR. Once you fill that out, email me your declarations page from Progressive and I can help you get approved with Relay, office@charlesstring.com
@ThePaisakiller69 Hello. Amazon Relay rejected my application because I didn't receive the call. I would like to know how you managed to apply several times. I appreciate if you can please share the information with me.
@@MarcelaM1987 make another email account and try again with the new email account
ok my company is set up through the FMSCA as Carrier/Broker, does amazon not allow that because we meet all requirements and they will not let me proceed past the first set of questions stating that we need to be carrier entity and we are. i cant find any help with this issue and i would like to get this resolved quickly. Thank you for your help
You need to follow the steps in the video to contact amazon.
@@TruckInsurance i did and it worked thank you so much. now im fighting workers comp, is there a way around this with all employees being 1099
@@TruckInsurance also how would i go about getting a call with you to discuss this matter about workers comp?
@@TruckInsurance now my application has been denied. i need help please
My application was denied and I'm not sure why. Amazon said they called me but I never received a phone call from them. All I received was an email saying that it was in the best interest to not move forward with my application. I have all the necessary paperwork and insurance in. Do you have any suggestions?
If you missed the call, you do get denied. they usually try to call twice. Have you reached out to their atscompliance@amazon.com email? You can email them and apologize for missing the call and ask them to setup another call.
Same thing happened to us I’m trying to figure out why because we meet all requirements and they denied us I’m still trying to figure out how to reapply
@@TheRealMrsBattsHello, could you please help me, how did you apply for the second time, they rejected me this week. Please tell me how you applied for the second time.
Keep getting denied. Confirmed my FMCSA account is all good. It's been about 6months. Keep getting denied. Contact us messages unable to send. Always gives me an error. Unable to get hold of anyone. I wish Amazon could at least tell me the reason why. Please help if you can. Do you know if they are full?
They don't fill up. You need to email their compliance team at ATScompliance@amazon.com
@@TruckInsurance I did email them at this email few times now. No reply. Very messed up system. Why can't they just explain why at least.
I entered the incorrect dot n mc #how do I change them
You would have to click edit application.
I submitted my application on the 1st and it still says pending review. However, it says they would reach out within 2-4 business days.
Please advise
Thanks
Have you spoke to RMIS?
My husband has the same issues who is RIMS? And how do I contact them? He applied like couple
Months ago and it’s still says pending
@@marigonahasnai8318 yea it’s been well over a month for me and I just got an email stating they’re experiencing technical difficulties on their end. Still no time line for when it will be reviewed
Hello I got denied my application of Amazon relay can you help me to re apply of get approval?
We will certainly try! Give us a call, 704-773-9699 or schedule a call with us here: forhire.pro/Consultation
editing my application doesn't save my changes, is there anything that I can do to fix it ?
Try a different browser. You should be able to edit without any issues.
@@TruckInsurance it dont work
Your company does not meet one of the following requirement(s) for onboarding with Amazon Relay and will not be able to proceed further:
A “Carrier” entity type with an Operating Status that is “Authorized for Property"
Please refer to the following FAQS for additional details on requirements. If you have questions, you can select the Contact Us button. That happen to me everytime
You need to follow the contact us steps in the video
@@TruckInsurance i did it, they never respond to the email
Bruh keep getting the same thing
What about workers comp
It is only needed if you decide to expand and hire additional drivers as W-2. Keep them as 1099 and you won't need WC.
@@TruckInsurance tanks for you answer. Be safe
@@TruckInsurance Amazon is sending me RMIS for the second time requesting Workers comp but all drivers are 1099, im needing to know how to let them know this and get past it please.
If you get rejected, can you reapply?
It depends on why you got rejected.
Hey I have a problem, I completed application and all my requirements are met and good. I got an email from amazon after few weeks saying “After careful review, we have decided it is in our best interest to not move forward with your application. The details of our investigation that drove this decision will not be shared as there are no opportunities to discuss or dispute. This decision is the result of extensive review and our direction is final. Please note that continued attempts from your company to dispute the matter will not change this decision.”
Please help
I have the same issue. Have you managed to solve it?
I keep getting application denied and Amazon doesn’t tell
Me why.
Have you checked with your agent about your coverages?
@@TruckInsurance yes seems like its all correct
Progressive told me that there is no agent. They gave me a generic email but no name for an agent and Amazon keeps rejecting because of this. Is there any other way to get in touch with an agent direct?
You have to have an agent to work with Amazon Relay. When did you purchase the policy?
@@TruckInsurance I've already got link up with you guys but now progressive is hold things up with transferring to new agent.
Can you help me with signing up with Amazon Relay
We do have a step by step application video. We don't currently offer applying as a service though.
@@TruckInsurance where can I watch the step by step videos. I just scheduled an appt with you for tomorrow. My apologies, I just came across your response.
Ive been denied twice.. Can you help figure out why?
Have you spoke to your agent? Shoot an email to office@charlesstring.com with your logins.
Can you resend me your email
Can we re apply if we get denied once?
Is there a way to find out the reason of denial?
They should be in touch via email about the denial. You can reapply yes.
@@TruckInsurance Thank you!!!
How long should wait to re apply
How can you reapply?
I need help with my Amazon relay account please
Schedule a call with us and we'll try to help you out: forhire.pro/call
It’s been 10 business days and app still pending
did you miss their call? Have you spoke to your agent?
@@TruckInsurance After careful review, we have decided it is in our best interest to not move forward with your application. The details of our investigation that drove this decision will not be shared as there are no opportunities to discuss or dispute. This decision is the result of extensive review and our direction is final. Please note that continued attempts from your company to dispute the matter will not change this decision.
New company, never applied before. They just denied with know reason why
Hello, have you heard back from Amazon Relay regarding this matter. I hope the best of luck.
i have a problem I dont know why my application is being delayed for long time kindly help
You passed the 180 days mark?
Hello sir now i open my own account.I have valid DOT and MC number.I have $2 million amazon insurance.I already applied 4 time but it was denied . Pls help me
Do you have an agent or did you buy your insurance with a company directly? Schedule a call with us here: forhire.pro/call
Pazi did they approve you
did you get approved this time ?
Please advise how could you apply more than one time.🙏
@@malikbugaev2486Hello. Amazon Relay rejected my application because I didn't receive the call. I would like to know how you managed to apply several times. I appreciate if you can please share the information with me.
They said they called 3 times and i had scam block active and because of that i was denied.
Yep, super important to not miss that call. You should be able to email them and resubmit your application. It might just take a little bit.
@@TruckInsuranceHi, please advise how to re-submit.
Your company does not meet one of the following requirement(s) for onboarding with Amazon Relay and will not be able to proceed further:
You indicated you are a new carrier, but a carrier account already exists with this USDOT or MC. Please contact the carrier account admin or click the Contact Us button above for assistance.
Can you please help?
Have you ever had an account with amazon? Did you purchase your DOT from someone else?
@@TruckInsurance having thos same error. Did not purchase dot from someone and all amazon accounts use same email.
I got the same message when tried to reapply with Amazon. Have you managed to solve the problem?
Hello i to active amazon relay account
Sorry how to active to our relay account
You must have active insurance and active authority with the FMCSA.
I am receiving rejection emails on my application for Amazon Relay and they’re telling me what exactly is the reason for the rejection . I have the insurance coverages and my MC # is active
Have you spoke to your agent or RMIS?
Hello, i too have progressive insurance thru an agency. I was denied twice from Amazon Relay. I can't figure out my mistake .Could you please take a look at my policy. Thanks
Hello, could you please help me, how did you apply for the second time, they rejected me this week. Please tell me how you applied for the second time.
I’m applying right now, and got this message “ your company does not meet one of the following……
-A carrier type with an operating status that is “authorized for Property” ? Thanks
This is the same issue as the system not being updated. Go through the ticket system in the video using "Contact Us".
@@TruckInsurance thank you I’ll try that later today
Ive been denied twice.. Can you help figure out why?
Have you spoke to your agent? Shoot an email to office@charlesstring.com with your logins.
Hello, could you please help me, how did you apply for the second time, they rejected me this week. Please tell me how you applied for the second time.