The TRUTH about our NEW LAND ROVER DEFENDER... STATUS UPDATE
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- Опубликовано: 7 июл 2024
- Here's the video which is long overdue. Its taken a while to put this one together but I hope you enjoy it and find it useful!
The car is a Pangaea Green Defender D240 HSE with Black Pack, White Roof and the Urban Pack
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For previous videos watch the entire playlist here: • New Land Rover Defender
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Just to balance things, I have a D300 SE and have had it for 1.5 years, no issues, very happy with it. Awesome car.
I love my 2023 Defender. I’ve had zero issues with wind noise etc. I’ve done 18K so far which is quite a bit, zero mechanical issues. Only issues with the speakers (needed replacing), a trim on the door popped up, needed coolant once and the radio stopped working twice. After a re start, worked fine. Other than that, I drive mine heavily and it’s the best SUV I’ve owned!
That sounds like a lot of issues for one year than zero issues. Probably wanna trade it in close to out of warranty. Other than, great vehicles for only a lucky fews.
Really happy to see post an update about your Defender. As I am also in the first batch 2020 Defender and you make a really good point that I think rings true (unfortunately) of so many (the experience at the local dealership’s service department can be vastly different. While my car doesn’t have the A-pillar issue at all…. I find it so bizarre this cannot be easily fixed and I genuinely think they’re giving you the run-around! I know of some who say its been fixed… so its gotta be the service department, right? Crazy making for sure.
Again, really glad to see you post - and look forward to additional videos on the Defender and its adventures!
Just drove my 2020 Defender 110 P400 SE from Atlanta to Eureka, California and back with no issues other than the big grin on my face. Drove like a dream on the open road and into the Emerald Forest mountains.
Have the same a-pillar issues (sounding like sand hitting the windshield) on our 2020 Defender P300. I've taken it in to the dealer at least four times and they attempted to fix the problem. I just found in the Land Rover forum there's a list of technical service bulletins and I counted 33 TSB's on this a-pillar issue. I saw another RUclipsr say that they replaced the windshield with an aftermarket windshield and the sound went away. I'm going to take it in hopefully one last time and show them the TSB's and tell them about the aftermarket windshield solution. Also have inoperative sunroof (most of the time), engine coolant warning constantly on, and misaligned rear passenger door . Otherwise awesome vehicle. My wife would never give it up.
I have the P400 X 90, purchased last September (21) from Guy Salmon In Coventry. The pre-sales and immediate after sales was faultless and they went the extra mile to still deliver on time when I added a bunch of last min requests, incl full PPF, tow bar, arches etc. On delivery there was a small mark in the paintwork, they collected the car (I’m in Richmond London) sorted out and delivered back with no question. I have a very occasional rattle/vibration which I think is from the drivers rear speaker and only on certain road conditions, so will see how that goes. Car has been fantastic, drive train is so responsive and the P400 has better MPG than the P300. The day I stop smiling when I jump in will be the day it goes, long way from that yet 👍🤓😎
Sounds Awesome Steven! I'm really glad to hear that you have a brilliant experience. I was hoping that our issues are isolated perhaps to just the dealer with the combination of being very very early owners. The P400 sounds like a logical upgrade too!!! Thanks :)
Had the D250 15mths, absolutely brill, 10,000 miles on. Don't like the long service interval so changed my own oil after 8,000. Looks like litttle or no depreciation so far but hoping to keep it long term as I'm an old git now.
I have the PY2022 d300. No noticeable rattles. Although the yellow engine light has come in twice in the last 2 weeks. A air sensor was replaced after it first came on, but it came
on again today. The car is not affected by it and performs as usual, but it does make me nervous. Will take it in again for them to sort it out.
I currently have a D200 90 which I've had for 15 months now with zero issues and I'm picking up my new D300 90 on Wednesday.
I feel your pain with Marshalls, my office is less than 1k from Marshalls Peterborough and I wouldn;t buy a dust cap from them. I happily do a 90 mile round trip to go to Duckworth's in Boston for all of our purchasing and servicing needs and have done so over the last 20 years. I've tried Marshalls again and again over the years as it would be more convenient and would make more sense but every time I've tried they are always dreadfully rude and unhelpful.
I’ve had my 2020 LR Defender First Edition coming up on 3/years in early November. Amazing vehicle. My only issue when I purchased was that the Sales person confirmed to me several times during discussion that the vehicle had ventilated/heated seats. Come to find out after further inspection, only heated seats was on this very expensive First Edition, let lower trim levels do have ventilated & heated. The only specific issue I’ve had mechanically, is the door locks. Can’t seem to regularly get the buttons on the door handles (all doors it seams) to unlock the door on the first try. Remote unlock works fine of course but the physical door handle buttons have been a continual problem. Naturally, when LR Servicing looks at them they work just fine. Otherwise, amazing, amazing vehicle and certainly a conversation starter when out and about.
On my 3rd Defender as I had issues with Marshall too
1st car had the wrong interior,
2nd car came without the air suspension.
They did give my money back.
We then collected our 3rd and current D300 HSE from another garage in May 2023
Absolutely wonderful, no issues 👍😊
hey man, I love your content! our local Lotus owners I think will be teaming up with the local Rocer owners for pub nights. Also, I would love to see Jayemm's review of your Denfender and truck!
great stuff man! love your videos
Thanks so much! I'll reach out to Jayemm to see if he wants to do a collab. He's a busy guy these days ;)
I have exactly the same issue with the drivers side A pillar, been in twice now and still vibrates like crazy at 70+ Also had an issue with the engine coolant light coming on despite the coolant level being fine, that took two visits to resolve. I have an issue with the rear passenger door trim coming unstuck and it won’t fix back, apparently there is an issue with the door and they can’t get the part until late November? Latest gremlin is that the navigation has taken to turning its self on randomly and directing me to an old destination! Turn it off and it may or may not come back on. My big grumble with the dealership is that it is always 6 weeks plus before they can fit you in and have been using the same storey of looking to expand the work shop for the last couple of years. Not my problem!
I’ve had a 2020 defender for 2 years now. A pillar wind noise is a design issue. LR definitely need to improve that. Apart from the usually infotainment bugs that have gone away with updates, have two issues currently being sorted out by the dealer. The wade sensor mode doesn’t work. They replaced the sensor module but that didn’t fix it, so it’s back with the dealer to diagnose. The other issue is with keyless entry which is erratic- the door button doesn’t always work. Have to take the key fog out of my pocket and hold it close to the handle. Apparently when I took it to the dealer I was told it’s a known issue. The door button module is being replaced under warranty as we speak. Hopefully that should resolve that issue.
If you have the Diesel How many miles do you get from a tank ?
Haha yeah the keyless entry is irritating all the time for me and I think ours is working as designed. I don't see why when I unlock the car I still need to press the button to open any other door apart from the drivers door.
I had the same A-pillar noise problem on my 2020 Defender. Took to the dealer countless times without any success. The problem finally went away for good after the windshield was replaced by a 3rd party after a crack. I had another windshield installed a few months later after a second incident and the noise never returned. Now my concern is how thin and fragile the windshield is. Any small chip will crack the windshield wildly in a short time. This windshield is not cheap. So the A-pillar noise problem is likely due to how the original windshield was installed.
I’ve noticed when my iPhone is still connected to my home Wi-Fi, it doesn’t automatically connect to the Defender car play. But as soon as I pul out of the garage and driveway (presumably out of the home Wi-Fi range), it does connect. So perhaps an Apple issue, not sure!
Love the video, very tempted to buy a 90. Land Rover dealers don’t have the best reputation for service
I am from South Africa and got my Land Cruiser LC300 a month ago. It's awesome 👌
Thank you, thank you, thank you... I was about to buy the P400 Defender today and I had my used-car dealer go and test-drive the LR, at 140kmh it has a noise on the A pillar and it was worse when he turned around into the wind, the LR dealership said they have had similar complaints and they claim to be able to resolve the rattle... So I will wait until Next week before I go ahead and purchase.
My pleasure!!!
@@CharlieDrives Discovered that there was a bulletin sent to all LR shops and that the 2020 defender was recalled, I waited 2 days and they did the repair and I have pushed the p400 to 170km/h and no noise.... so far so good and I am feeling very happy with the purchase... thanks again for your channel
I also had a nightmare with Marshalls who I bought my Defender from. Great vehicles, shame about some of the dealers.
22 minutes? Could have got to the point and done this in 13 minutes
Sorry Steve, the original plan was to split it into two videos. Cheers for the feedback anyway I will do better! 💪
@@CharlieDrives Thanks. I meant no disrespect
@@stevecrozet306 all good. I take on all feedback and use it to improve :)
Drive by video; it’s hard to get to the point…
He actually did good.
Thanks a lot for this update
I have a 2020 Defender SE P400 with this same A Piller issue. It sounds like sand is hitting my windshield on the passenger side. (Right side) I’m in the U.S so i we drive on the left side. I just bought this Defender a month ago with 22k miles and I love it. I traded in my 2019 RR Sport HST that I loved and had no issues. My Defender is now at the dealership for the 2nd time for this same A pillar noise that they said they fixed but they didn’t. I’m waiting to hear back from them and hopefully they figure out and fix this annoying sound I hear at 70 mph and over.
Hi Charlie,
Definitely been a while since you’ve posted a Defender video.
To the best of my knowledge, the issues you mention, such as noise at A pillars, was sorted within approx 12 months of Defender production.
With regards to Apple Car Play issues, and any Software Issues etc, this is common nowadays across ALL types of cars.
Hopefully SOTA upgrades etc, improves or fixes these things, but get the dealer to do a “Hard” Software Reset etc, and to thoroughly scan for any faults etc.
VW had a lot of Software Issues when they released the
Mk 8 Golf, and took at least 12 months to improve the issues.
From what you say, it certainly seems as though the dealer -
Marshall’s, have been very poor in many ways at customer care and resolving any issues.
Unfortunately, this diminishes the ownership enjoyment experience, ( of what is an excellent vehicle ) which is a shame.
But, very understandable if things don’t get sorted.
I’d be having a meeting with Marshall’s Service Department Manager, and Customer Relations Manager to make them fully aware of their poor dealer service and lack of problems resolution etc, that you have had with them.
If Marshall’s are still not proactive, escalate your concerns / issues to LR, at a Head Office level.
If there is another LR dealer in your area, maybe go to them, and ideally you will have great service and satisfaction with this other dealer. 🤷🏻♂️
Good luck.
Thanks for the comment and the advice Stephen. We've had a number of calls with them so far. We'll see what happens!
The priority is to get it sorted before we go out to Spain for a third year!! Its due to go in again on Sunday so fingers crossed, I'll pop another update onto the channel after that.
Cheers!
@@CharlieDrives
Muchas gracias. 👍
Ordered mine in Jan at Marshall. Feels like I made a wrong decision. Well. Haven’t heard anything from them anyway. Guess will be due for 23car anyway.
@@xiaozhuyou7817
Congrats on getting a new Defender
Enjoy it !
I do hope you have a good dealer experience with
Marshall’s
Refer my comment above with regards what to do IF u r not happy with the dealership.
👍
@@StephenFogarty2023 Haven't heard anything from them yet. I guess mine is still in the air.
Just can't get passed the tiny car tires and the epic failure this was, design-wise. The needless electronics are just a terrible soon-to-break feature that further ruins it. Tragically bad.
There is certainly a disconnect between the old Defenders and the new Discodefender. And then there are the Land Rover Perenties, a whole nutha kettle of fish... 😁
I don't think you are paying attention. Everyone on earth is having the same issues with Land Rover. The organization of the dealer is because of a lack of proper systems by Land Rover. They have always been a mess. And the Defender is not a reliable vehicle. It is lovely though when it works.
Every time I watch a video like this (on the new Defender) I despair for Land Rover. I guess there are enough tolerant people in the world to put up with the average quality of the product and the rubbish service from their dealers to keep selling these.
Fabulous to drive and heaps of luxury. But if it is not reliable, what's that worth?
I know you can't them them in the UK, but I'm pretty glad I got a Land Cruiser 70 series (after being a rusted on Defender buyer for over 20 years). Different market slot than the Defender now, but it is tough and simple and reliable, which really is what you'd want from a Defender, otherwise you'd have bought a Disco.
TRUE-- LANDROVER has a TRIPLE ROYAL WARRANT. which means it is an OFFICIAL BRAND OF FREEMASONRY.
piston ring problems now, and the 2 litre being replaced [no longer available]
L R ! posers first choice !
I saw a defender video from the states, they had the same issues, on the earlier models changing the windscreen seemed to solve the issue?
Maybe worth looking into
Thanks! They are taking it in tomorrow and having it for a few weeks to sort out. Fingers crossed and I'll do another update as soon as it is back!
17k miles on our 21 D250 SE 90, no problems 👍
I have a P400e coming next month. Be interesting to see how it all goes.
I've got one, fantastic car, no problems at all with it.
Landriver have major issues. I had a 2023 on order but for no reason the local dealer cancelled order. Switched to buying a lc300 as given up hope on the defender ever arriving in uae
It's the motor industry semiconductor shortage world-wide. I just sold my BMW M135i and on their forums its nothing but how cars have been delayed, specs changed, options deleted. To think this is just JLR is uniformed at best.
I would be very reluctant to have a Landrover of any model out of manufacturers Warrantie
Just sold my Discovery 4, 12 years of ownership since new. Wonderful vehicle off-road and supremely comfortable. BUT, unreliable (at the worst times) and thus, expensive and painful to keep. I would buy a new Defender (they look great), but can't risk the trauma that comes with owning a Land Rover. Indeed, if the new Defender had been built by Toyota, I'd buy it. But, Land Rover make the Defender, so I bought a Land Cruiser instead.
A year or so on from your video and perhaps things have got worse not better... I think that many (perhaps even most) car dealers have lost all sense of customer loyalty, advocacy and frankly decency. Even across a range of industries and workforces, additionally, there seems to be a distinct lack of mojo since the pandemic. In my experience good service has become the exception and great service doesn't exist. While we feel somehow obliged to lightly sugar coat it for social media, the truth is that if change for the better will ever happen, dealers will need to fundamentally address all of their customer interactions, policies and behaviours from the ground up. They may even have to take an initial commercial revenue dip before reaping a subsequent reward. It's unfortunately one of those sea changes, it seems, that only a massive reduction in sales will drive. The power of the customer has almost evaporated. Like it or lump it.
I enjoyed watching the Video. I always look forward to watching your Video updates about your Land Rover Defender
Thanks!
No joking, the wind noise clip was so bad it made my TV crash and reboot itself. 😂
I'm happy to report that my TV is still functioning after that. I think I'll stay away from purchasing a Defender and stick with purchasing a Macan. 😊
I may just go with the Rangie
Oh man, I'm feeling for you on the a-pillar noise issue. I did get the 2022 and it has not been an issue at all on mine. I've had mine for 9 months and it has been a wonderful vehicle. I remember watching your video around the time I was ordering mine and you helped motivate me through my first test drive (and my second test drive) to the time I ordered it and then had to wait for it to arrive for 4 months. It was about 8 months total wait time since the first test drive to delivery of the vehicle.
SELL IT whilst there are ENOUGH IDIOTS AROUND TO BUY IT in an artifically high used car market.
Thanks for this one
No problem!
It appears the defender isn’t a very reliable vehicle! We have a 2023 model has been back to the dealer twice within 2 weeks of ownership!! This vehicle shifts from drive to neutral on its own at stop signs and red lights!!!! At 62k, this is a nightmare!!!
A good mate bought a D240 110 first Edition (_my original post incorrectly said a 130 - my apologies_) when it came out here in Australia last year. I warned him against buying such a high tech and untested vehicle for the sorts of places he was planning to take it. Anyway, a few notable experiences off the top of my head...
- it broke down during his pick-up from the dealer - great start,
- the $8K sunroof option was diabled by Landrover as he purchased a roofrack (for safety...). Months later he found a fix on a forum,
- at 50k kms, the entire drivetrain requires replacing, including suspension and engine, with a 3+ month wait.
My mate is a good driver and the car has seen some light off-road use. His particular car has featured on the cover of various 4WD mags here in Aust and he is very well known on the 4WD forums, and despite this, the dealer (a major LR dealer in Australia) is in no hurry to support him. In fact, it appears they are criminally negligent in their conduct according to Aussie consumer law - no interest in providing a replacement car, unreasonable response times (weeks), etc. He is enormously inconvenienced at the present and will be heavily out of pocked and will end up with a machine he can't trust for the long trips he's plannig.
On the forums, my mate has unearthed more than several others with exactly the same issues - all requiring engine replacements with none in the country. One was halfway around Oz when its engine failed.
Hopefully others will have better luck but it appears to me that this (rather good looking) machine has a few design and post-sales support concerns. Buyer beware. Cheers - Dave
Cheers for the insight Dave! That is madness! I hope your mate gets looked after and they eventually sort it out.
@@CharlieDrives Thanks Charlie. I apologise for unleashing on your excellent video - perhaps I could have worded it a little less aggressively! Despite his dramas, my friend is still committed to ownership and loves it to bits. Hopefully he can get out again and do his thing - fly fishing remote streams, skiing etc. His is a great looking rig with a lot of options, including insanely expensive seat covers (almost $2K), storage facilities etc., and hopefully the issues that are appearing are ironed out over time (and quickly)! Fingers crossed yours serves you well hereafter my friend! Cheers from Sydney - Dave
@@deldridg you sure it was a 130? What dealership did he get it from last year? The 130 was only availble for order in Aug 2022. I know because we were at JLR Springwood in QLD and couldnt order one because they hadnt been built yet. Our MY2023.5 wont be available before xmas next year. So if he has one and it was purchased last year I think there is some confusion or a miss truth being shared.
@@dirtbnb8863 Hi mate - my humble apologies. You'd think I'd do a bit more fact checking before posting such a message. As it turns out, it is a D240 110 First Edition (o.p. corrected). It's just been fixed in the last week and he's trying to negotiate some kind of recompense. The car was in the dealership for almost 5 months and they are treating the engine/drivetrain replacement as a part, covered by parts warranty. He (rightly IMHO) is claiming that they should tack 5 months of full warranty onto the previous warranty end date. Not having a bar of it as it appears.
Anyway - apologies for the misleading post and thanks for pointing it out. As for the dealership, I'm not certain who they are but my mate has asked me to keep it a bit quiet for the time being. 🙂
@@deldridg We will let others decide if they believe your incrediable story telling capabilities. I dont.
How has your reliability been this past year? Did you keep it?
Hey Ryan,
Thanks for getting in touch and also your email. I'd say that the reliability has been good since all of the issues we had at the start. For now I'd say its good. Perhaps buy one that might have a bit of warranty left on it though? I've got an update video incoming very soon.
@@CharlieDrives it has warranty but worry it will send all its time in shop. Thoughts or advice?
serious piston ring problems now, and the 2 litre being replaced [no longer available] it should be called the LANDROVER MOUNTBATTEN.
Almost feel sorry for JLR main dealers, so many complaints about the product just how do they cope with it ?
How many miles do you get from a tank ?
About 600ish. I'd like to experiment how far we could go on the next long trip without filling up.
@@CharlieDrives . Thanks for that. Going to buy one in a yr or 2 when all problems are sorted. Great vid 👌
@@micheal2312 Thank you!!! Do it! They are awesome cars!
Spend a fortune and cross your fingers you got a good one! Thats the exiting about the brand! Dont need the thrill yota hilux all way👍
😂😂😂 love it!
Boot space is horrible. Lots of wasted space, specially with the third row - cup holders on the floor. Try fitting a golf set sideways. Even a Discovery Sport boot is nicer. Of course there’s no comparison with the Disco4 / LR4.
Funny you say that. Marshall Land Rover Oxford doesnt even bother to welcome you from the receiption they only have a very limited number of cars in showroom on display. Forget about the test drive, couldnt care less as nobody even wanted to talk to you on ALL 4 occasions i visited.
Interestingly its Marshall Skoda and Marshall Volkswagon next door, both outperformed the LR division. The people were a lot more passionated looking after SKoda & VW while in contrast people looking after LR all kept their heads down and enjoying their own coffee(and no phone calls either). I have no faith in them and ordered my defender from another dealership(NOT Marshall).
LOL OM Giddy Anne !!!
What the heck!
Hey, don’t hold back in your voicing your complaints! Posting videos is a great opportunity to ‘out’ what sounds like very poor service at that particular dealership.
I live in Japan, where bad service soon leads to serious consequences for all poor customer serving businesses. I’d eventually like to retire back in the uk 🇬🇧 but hearing stories like doesn’t endear me to that return anytime soon😮.
£46,000 for the worlds most unreliable car? are you mad? why tf would you ever buy a JLR product?
edit: £59,000! HAHAHAHAHA
😅
Land Rover is at the very bottom of the reliability list in the United States. Last time I checked. Not sure where they list in Europe? Not that it really matters I guess.
Charlie you should had gotten a Land Cruiser, you wouldn’t have Any issues.
Marshall are rubbish at customer service. I use the one in Lincoln and you can't believe the problems that they induced into any fault I reported. They have no idea how to handle service .
More a warning to avoid this dealer than an actual Defender!
Agreed!
@@CharlieDrives have you still got the Defender? Still like it?
So that's Marshall's off the list then.
Annoys me when youtubers ask for likes and subscriptions. If people like your videos, no doubt they will like and eventually subscribe.
Sorry for annoying you! Hope you liked and subscribed anyway 🙂
lol 😂
Maybe land rover personnel will watch this and put themselves in your shoes. naahhtt
😂😂😂
քʀօʍօֆʍ
What a lot,of bla bla get to,the point man I am watching this for more than five minutes and you have not said anything usefull
5 mins is pretty good if you havent found the video useful! Thanks for watching :)
LANDROVER has decided to FIX THE UNRELIABILITY of the new defender by RETIRING THE NAME 'DEFENDER' and calling it the 'MOUNTBATTEN' as everybody knows it will end with A LOUD BANG and then a long search for bits.
Mate get on with it already…3 minutes in and TL:DR sorry
It is really ugly
Next time buy a Toyota Landcruiser, bulletproof and reliable.
what you know about #warinukraine ?