Thousands of angry consumers say faulty and failing Samsung refrigerators should be recalled
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- Опубликовано: 4 ноя 2021
- Thousands of consumers across the country complain their newer model Samsung fridges can't stay cold. Some say they've spent months fighting for repairs and or a refund.
You know the funny thing? The fridge in the basement is 30 years old and it still works.
Ofcourse. We didnt have to wait on China to make everything for us! We led the world in quality now we have to settle for near future landfill junk!! Talk about built in obsolesence, there isnt an appliance that has a consistent five star rating. Everyone is getting royally screwed. It's appliance roulette.
My main refrigerator is a 1949 Westinghouse I bought for 70 bucks and it’s never been apart still works perfectly
that's because the fridge is simple. No ice maker, no water line, etc. Simple means reliable.
Not surprising, since it uses a much more simple technology, which may not be as energy efficient, but is much more reliable.
@@billibarou they weren't designed to be replaced back then
Our Samsung refrigerator has plagued us with random loss of temp for two years! Samsung just about made a grown man cry jumping through their hoops to get a refund. And the refund was far less than the retail price for the original unit. Our household has a lifetime ban on Samsung now.
AGREE. I'll never buy another Samsung product again.
I stopped buying anything Samsung when I had their phones in 2008. Awesome product idea but they would never work right and break constantly.
Yes indeed. I lost all my thanksgiving day food 200.00 all frozen and had to throw out and eat micro meal . I have been fighting them again jumping to the point of exhaustion and their repair people are the lowest of the low and waited all day and no show. I paid again for another repair person to come out and he said not fixable ...nightmare and boy I am so mad I cannot even type correctly, sorry. Our govt, where are they? Not helping us. So I must go get new cheap fridge and I am still paying on their piece of junk.
Oh and DO NOT BUY LENNOX HVACS, ACs, anything. Look that one up to...Thomas vs Lennox 2015 and Allen Kelly in Cary sold it to well after 2015 knowing it was in class action lawsuit, can't get help on that either 13k down the drain . It is lennox copper coils that will leak cause the blower motor to burn up fire hazard....
Beware, look it up,
Lennox systems.
I wish I read these comments before my husband and I purchased their "higher end" fridge that broke down in a little over 1 year. We could buy 2 units of simpler type of fridge from another company with no problem perhaps over 5 years. Learned our hard lesson being faced with their bad customer services and our melting food items. Sad, and angry now, but we are ready to move on.
You got a year, I'm jealous, try 6 months. Unfortunately, unless you spring for a Bosch, some type of problem is inevitable these days. My parents (in their garage) have a refrigerator from 1981 that still runs flawlessly.
This fridge pretty what built better pretty fridge or ugly
@@jayklink851 I wish I had my GE side-by-side bought over 30 years ago.
Our Westinghouse one stop maintaining it’s coldness after 2 years
@@jayklink851it’s programmed obsolescence.
Our parents and grandparents owned the same appliances for 30 years. If something went wrong, the repairman came to fix it. This crap is made to past a few years, and then force you to buy service agreements or new ones to make them rich and you poor.
So true
I sold a working 50 year old GE freezer to a friend. It worked great.
Things just aren’t made like they used to be.
Fuck Samsung’s crap! Mine failed too bad electronic control board.
By American or Canadian made stuff Way better made to last.
@@Danscettenuit, that's the truth.
Wow! I’m so sick of these companies who say they care about their customers but not doing a thing about it!🤬
They probably don't know how to fix it.
all by design
@@jjk2one Korean companies have worked very hard over the last 25 years to improve their reputation as producing quality products, and they would not deliberately jeopardize that. Making faulty products does not increase sales, since people will just start buying other brands. Government regulations about the efficiency of refrigerators and air conditioners have gotten stricter over the years, but the new technology that allows them to be more efficient is not very reliable. But the government doesn't care about that when they mandate those new energy efficiency regulations. Eventually, those problems will likely be solved, but if someone buys a new fridge or air conditioner right after new government regulations for energy efficiency go into effect, they are more likely to have problems.
Refrigerators don't last 10 years if it's a Samsung
They gaslight and delay to try to run out the clock on warranty repairs
We purchased a beautiful 28 cu ft French Door Samsung with dual icemakers (1 up top in fridge and 1 down bottom in freezer). The top ice maker quit approximately 3 years after we purchased fridge. Thankfully, we purchased the extended 5 year warranty which allowed the repair man to come 3 - 4 times with replacing the whole ice maker as the final resort. Still did not make ice. Fast forward to less than one year after the 5 year extended expired (still not making ice) and the beautiful, like brand new 5.5 to 6 year old fridge is sitting on our deck waiting to be hauled off to the dump. It completely died after making some very strange noises. We were so discouraged after spending several thousand dollars on it that we went to HD and purchased a $600-$700 old fashioned style Frigidaire after getting sage advise from a veteran kitchen cabinet designer. She told us Samsung and LG are one of the worst appliances on the market for longevity and are only getting worse. We will never buy Samsung again.
My Kenmore refrigerator (made by Frigidaire) is now over 30 years old. The refrigerator section stays at a constant 34 degrees; the freezer is about -12. I recently took a look at new refrigerators online just to get an idea about prices and was shocked. I did notice that Frigidaire still makes the model I have (with some minor cosmetic updates) which sells for under $700. If mine conked out, that would be the only fridge I would consider buying.
ice makers only cycle when the temp is low enough, if it is not working then you probably have high temps, not above freezing but high enough to prevent the sensor from being activated to cycle the ice machine.
My sister had 3 Samsung items in the house: a washing machine and 2 computer screens. Only one screen is working properly. 2 out of 3 items were faulty. The probability for faulty stuff is quite high.
I’m literally at Best Buy as we speak to return our fridge. The refrigerator part literally freezes everything. We’ve have FOUR people come out to look at it and nothing changed
Same here. Had the Geek Squad out 4 or 5 times for repairs during which the entire icemaker unit was replaced at least 3 times. Finally, Best Buy replaced the entire refrigerator, which at first sounded great to me, but shortly after delivery, it developed the same icemaker issue. So far, the most recent (Feb. 2022) replacement has lasted. In addition, too late, I discovered that even water drips wiped up quickly leave permanent marks on the lower doors, which leads me to believe I was not given an equal value refrigerator, but possibly a "second". I should add that no harsh chemicals or cleaners have ever been used on this refrigerator and finger marks are removed with a soft, damp e-cloth. It's sad, because the Samsung 4-door fridge is very sleek and attractive, and I do prefer the lower compartments with doors over a drawer style. In the future, there will be no Samsung appliances in our home.
I would avoid buying Samsung at all cost. Got myself refridgerator that makes sounds louder than my 21 year old refridgerator and customer service is simply terrible. They claim it is feature rather than bug and basicaly told me that they dont care at all about noise and my satisfaction. Feel free to RUclips it and think is this device something uou want in your house
Avoid Samsung at all cost
I refuse to buy any Samsung product ever again, I own one of these junk refrigerators and they have lost me as a customer because of how we were treated by Samsung trying to get fixed.
You are absolutely not alone. We must continue to find ways to help others before they make the mistake and buy Samsung smart anything from what im learning now after years of being a loyal customer i have smart phones smart tv's tablets ect, and now this company has definitely gone wrong. They continue to loose business and they don't care at all ?
Samsung stick to smartphones!
Amen to your Post. I purchased a Samsung French Door Refrigerator, Samsung Cook top Range and a Samsung Curved 4K TV.
All three appliances stopped working within 2 years and were ultimated replaced (purchase price refunded in full) after multiple repairs were unsuccessful.
I will NEVER buy another Samsung ANYTHING!
My time and inconvenience TRUMPS slow repair Warranty work!
I had a huge problem with their overrated overpriced crap!! Why do they do this to us? Those jobs need to stay here at home.
Samsung refused to help me with my refrigerator, refuse to reimburse me. They have lied to me and claim that I purposely damaged my refrigerator and my other three appliances, and they confirmed it with the appliance repair man that they hired and they didn’t hire anybody and no one has come out and looked at it. I had my own repair man because Samsung said there wasn’t a repair man in my area and all I get is lies from Samsung . My attorney general hasn’t helped me one bit and I voted for him, the New Jersey better business barrel is a joke because I think Samsung is paying them off because I lost my case. I am on the Facebook un name appliances and the other group for Samsung and haven’t gotten anywhere. I tried many times and contact a lot of people answering phone calls and etc. and didn’t get anywhere with Samsung or anyone else. Not happy.. I ended up finding a Bosch and I’m happy with my Bosch but I’m not happy that I had to send more money on the refrigerator and pretty soon. I will have to buy a new gas stove and it’s only 12 months old.
I spent $3500 for a Samsung refrigerator in July of 2018. Today June 15th, 2022, I had mine hauled off as scrap metal. The repair tech told me 1900$ to replace the compressor that broke after less than 4 years.
I had a similar issue. Everything has spoiled. I am disabled and was told that I may get another fridge 7- 14 days. However, the condenser does has a warranty. Never again Samsung. I’m DONE!
I'm from Melbourne Australia. I had the same issue. I wrote to the CEO of Samsung. Had 3 different quotes ranging from 1800 to 1100. Finally Samsung agreed to fix for 550. Better than paying 3500 for a new fridge. This was a warranty issue. Part only replacement. Labour is the pricey component. This was fixed in May. We will see how long it lasts.
@@tonyanewsome9644 im confused I thought these fridges come with 10 years warranty. Shouldn't they be paying for the fix ? Warranty ?
@@cm-kn9cd Is it still working today?
We had the same situation happen to us. After having to pay over $400 for the first service guy to fix out SAMSUNG REFRIGERATOR, NOW it just wont stay cold enough to keep food on either side. It was problem after problem. I contacted Samsung multiple times, and we got NO help. WE WILL NEVER BUY A SAMSUNG REFRIGERATOR OR APPLIANCE AGAIN. BUYER BEWARE!!!!!!!
Had Samsung refrigerator for the past 3 years and no problem. Comes with 10 years warranty for the compressor the only thing they're not telling you is that you have to pay a labor for a replacement... I hope I don't have to go through this
Same thing with LG.
Don't buy Linear compressor.
Helping people to fix it around NYC.
Wow I thought I was the only one having these issues with the same brand and model refrigerator! Icemaker has been not working ever since we first bought it about 3 to 4 years ago. This is a very frustrating situation with the refrigerator over all.
Oh no im positive that there's millions if not trillions of Americans, alone who have been taking by Samsung ? We need to join forces to help stop others before they become victims of Samsung smart anything that they make there customer service are very unprofessional to say the least.
Their junk fails right across the world.
I have a new Samsung frig, 8 months old, we already had to call the service technicians twice. Bosch, the Germans, make the only modern kitchen appliances that last for years without some type of issue.
I can’t believe how the authorities don’t want to do anything with this, 🤬😡😤
We need to class-action their a$$!
Case they well fed under the table
because they take bribes from samdung.
So ridiculous. Literally the worst company to deal with ever.
Our fridge is 6 mos old and it gets so hot on the outer box, randomly, that you can't touch it. Samsung can't find a problem. We sent videos and everything.
Burning smell stinks up the house.
Samsung specialty claims is a joke. They seriously do not care at all.
Last night we finally gave up and purchased a new refrigerator for our sanity..lesson learned. They lost us as a customer for life. Electronics, cellphones, appliances...DONE
I’m curious, what brand did you buy instead?
Samsung always has trash products, exploding phones, dying ssd, green lines display, overheating soc. Their folding phones was very bad. Their CPU manufacturing has low yield, Qualcomm had to go back to tsmc.
Add me to this horrific experience. I wish that I never laid eyes on a Samsung refrigerator. I thought they were the best ever, but now I would advise anyone NOT to purchase Samsung. Sad thing is I have Samsung everything. ( Complete nightmare with my refrigerator)
Me too!
In my experience everything Samsung manufactures has defects. I had CRT monitors made by Samsung is 1990s, they were all faulty. When smartphones come, I bought some Samsungs and problems again! And now the f*!# freezer, made by Samsung.
My refrigerator makes knocking sound, twice, every five seconds. It did this for four days, and quit working altogether. Everything in the freezer and refrigerator, I had to throw out.
I called a repair person, they unplugged it, plugged it back in, and it started cooling again.
That was about two months ago. Now, it is making the knocking sound again.
It wants to get out
@@spritemon98 😂
I had that on a Frigidaire upright freezer I have in my garage. It occurs when the door seal isn't tight against the door opening. I had learned this about all refrigerators and freezers, on a YT video.
I was doing some remodeling of my garage. When I checked the door seal of the upright freezer sure enough there was a leaf... A little leaf has gotten in between the seal and the door opening.
It ,may be freezing up. 1st check for any items inside that may be getting closed on by one of the doors. Then check under the shelf that houses the shallow drain area and drain hole. Clear all ice and debris out. Use a piece of single strand of cheap speaker wire to run down through that drain hole. Clearing any clog of food, dirt, and ice.
My defrost coil heats, but gets too hot (400+F), so any melting ice dripped on the defrost heating element and instantly evaporated. This caused high humidity in the refrigerator, and thus contributed to once again icing up the coils, rather than the water dripping into the hole. My fix was to add a $5 12v temp controller to the 12v line that turns on the defrost heating element, and set it to cycle off and on to keep the element closer to 200F. Now humidity stays 40% to 60% vs 80 to 100%. The coils stay defrosted without build up, and it stops the viscous high humidity cycles that end up freezing to the fan. If the element temperature is limited to a lower temp, it won’t fail as often. Drip water drops on your 400F oven element to see what is happening as a test, then try again when set to under 200F.
Nobody is going to do that. Easier to buy a different brand refrigerator w\o issues than for people w
o mechanical abilities to try and come up with a McGyver fix of some kind. Might as well just throw bags of ice on top of the refrigerator to keep it cold.
I am going through this now. Samsung sent out a repair person that charged me $150 to assess the problem with my refrigerator. He sent in a repair ticket to Samsung and informed me they would call to set up the repair I needed. Guess what, they never called. I had to call them to find out the status. They had cancelled my repair ticket without telling me. The coupler is the issue and my freezer is dead. Not my fault that they have faulty parts. They can't find a Samsung technician to come out and repair it and say that I have to find someone. Well, what about the $150 I paid thinking that the guy they sent was actually sent to repair the fridge. My ice maker has been repaired and breaks every time soon after. I hate that Samsung gets away with this. Now I'm stuck with a broken refrigerator and out $150. No protection for consumers.
What is the coupler? mine does that also. Do not take a small settlement for Ice maker as we did thinking we could live without it. It cancelled all chance of getting anymore repairs on the refrigerator as they just put it as a buyout. What a scam
Buy the most basic units. No smart, no ice makers, no water dispensers, just basic fridge freezer with no electronics.
Exactly what I did with washer and dryer. Just simple cleaning and drying cycles. It's a Speed Queen!
When I bought my house a year ago, it came with a "suite" of Samsung appliances. The dishwasher died last summer, replaced by an American brand. The electric range burners work intermittently and the controls are both confusing and difficult to modulate. My fridge makes ice when it feels like it and the freezer is so cold that the ice cream is like a brick, even at the warmest setting. Terrible products.
Might be too late, but I had the problem, and my fridge died a few months later. I LOVE my Samsung phone, but I will *NEVER* buy another Samsung appliance. Can't even find someone to service it!
Samsung, stick to phones!
This is why, you will never buy a Samsung Refrigerator……
Now I'm imagining a sassy ice machine
@@phnkplaya3879 or a phone. Stick to iPhone 😂
Meanwhile, my 1975 Kenmore fridge is still working like a charm...
My Kenmore is from 2006, and still ticking. 😂
@@sct4040 Mine from couple years back work like charm, too
I had all Korean appliances. As each one breaks in less than five years I am replacing each one with brands like Bosch (dishwasher), and Frigidaire (fridge), and GE (stove). Very expensive mistake, you get what you pay for.
My freezer stopped working this week, so did my sister's freezer. A repairman told me he would never buy a Samsung as they are always problematic. This is my third one in six years. I'll be looking for another brand, after I report my problem to Consumers Protection.
Samsung: Great cell phones and tablets
Samsung: Short lived TVs and refrigerators, I wouldn't trust their other appliances either
Good phones
Bad refrigerators
As a home warranty tech, avoid LG, KENMORE, Kenmore Elite fridges; compressor failure and icemaker.
GE?
1971 Kenmore (Harvest Gold) still running.
Yes, LG is even worse!
I too purchased a townhouse in about 5yrs ago with brand new Samsung appliances, all of which are faulty. The microwave is leaking oil under the turntable (will probably have to buy a new one), the fridge/freezer was leaking a lot of water into the crisper trays, had a part replaced to supposedly solve this issue but now it is leaking again, the dishwasher is poor quality (still working but not efficiently). Unfortunately also experiencing problems with washer/dryer but these are Maytag. Too many problems at the same time and service companies I have used totally ripped me off and should have just bought new.
OMG wish I had seen this before we purchased our refrigerator. We purchased a week ago from Brandsmart. First problem the two delivery guys spoke NOT 1 WORD OF ENGLISH. They communicated with us through phone translation. Wth? Then I notice the left side door of the refrigerator was taller than the right side. When we opened the fridge to attach the shelves we noticed a few of the shelves were lopsided. Are you kidding me Samsung? We paid over 2k for the refrigerator. We also contacted Samsung for help with setting up because it was so compicated. The rep went through the steps. We followed her instructions, then she finally told us to call Brandsmart and demand a replacement because there was an obvious issue with the unit. This is Samsungs fault. They shouldn't have even approved that appliance to get to the store with crooked shelves, temp issue & uneven door. I'd think they'd have some sort of quality control for inspection for these items prior these appliances reaching the consumers. The refrigerator has an issue with keeping our food cold. It's been 5 days and the temperature is not what it's suppose to be. In times like this when the cost of food is so expensive, it's heartbreaking to throw spoiled food out because the unit is not working as it should. Tomorrow we're suppose to have an exchange. I pray to God this one has no defect, but who knows down the line. We took out 2 years extra warranty when we purchased, but if we have any issues with the 2nd fridge we plan on taking action against Samsung. This is unacceptable!!!!
Stay away from LG too
G.E. and Frigidaire suck too - stay away from them!
Exactly!
Our personal experiences that every time there is a power outage you have to reprogram it all over again.
If your not home or on a short vacation your food is done .
Nice for good over $2,000.
Even with a surge protector or if you have something that will kick in when the power comes off even for a few seconds...,as soon as the electric panel is interrupted by the power outage issues began.
We've heard of the word obsolescence BUT when it comes to refrigerators that is supposed to protect FOOD this should be unacceptable.
Bought the Samsung Family Hub 3.5 years ago, a problem with a cable in the middle drawer has render it useless. A 3.7k fridge lasting only three years is concerning.
For 3.7K I'd rather pay for better quality coils, drawers, shelves, and a compressor than for smarts.
Agreed, my Samsung lasted three months in 2024. Both fridge and freezer failed totally. Expensive, nice looking Junk.
I've had my Kenmore side by side for 20 years paid $800 new from Sears. Still works great!! Good luck with all that overpriced tech.!
This. Should've got a basic refrigerator. These units are garbage.
Thank you! My Mom always told me stick with Kenmore!
dude 20 years ago you paid $800, you paid a lot more tbh.
@@tonyanewsome9644 Kenmore was built by many different manufactures the prefix will decode who built it. Sadly all of those companies have sold out to China except LG and Samsung.
Just remember you WILL replace the Kenmore, eventually
Yes!!!! 3 months! 6 repairs and still won’t replace or refund. Just spent 3700 on a new non Samsung refrigerator.
Hi Sarah, what did you end up buying ? and is it better compared to Samsung ??
so this is why Lowes has one on sale as is with no warranry....thanks for the heads up!
I'm glad I saw this, just brought a fridge, it was not a samsung and not an lg.
I’ve had similar experiences with Samsung. Although I’m living abroad where consumer protection laws are virtually non-existent, I want to let people know that their products and customer service are terrible. Samsung is unwilling to even try fixing the refrigerator, citing it’s not within their procedures to do so. They won’t even sell part so that an independent technician can perform repairs. I’ve owned a Samsung TV and cell phone with similar experiences trying to get them repaired. I’m done buying anything with the Samsung name.
I have exactly the same problem I paid $2500 and after 2 yrs. I started having problems stay away from Samsung
Same problem here!! I'm fighting with Samsung over this, and as many bad reviews as they have, I think I better just suck up the financial loss and buy a new brand.
LG is better than Samsung. They have issues in the past but, repairs can be done much more quickly and the quality of their appliances are getting better as the years go by. LG already played the numbers game and now they are trying to be more reliable and durable than Whirlpool and GE appliances.
It's worth foraging for a vintage refrigerator. The smaller size might even help you eliminate food waste too not just more reliable. I want a vintage 1950s Chambers stove in the kitchen.
It's true, these modern smart appliances are GARBAGE.
Samsung appliances in general are the worst. It’s ridiculous. I used to be an appliance specialist. Samsung should stick with phones only. -_- and their washing machines are the most pain in the everything in my life I’ve ever experienced. It’s trash.
Samsung is renowned as a POS. $4K down the toilet. Fridges used to last 20 + years when I was a kid. Now you're lucky to get 2. Mine died at 14 mos. so they told me to pound sand.
I have owned/operated my appliance repair business for 39 years.
I live in an area with approx 50K people.
People call and say they have an LG or samsung appliance.
I tell them I do not touch either of them.
They ask why and I tell them there are so damn many things wrong with them that I would feel like a thief if I serviced one.
they tell me that they've called everyone and nobody will touch either of them.
My one liner about samsun is this:
I once bought a samsung radio and the damn thing only played in Korean.
Because of what I have learned over the years in this business, MY appliances are older WPs~washer, dryer, range, etc.
OLDER than the defective electronic garbage which is designed to fail.
When someone calls & says, "I'm getting this e~1 or F~5 code.
I tell them to wait a little while and it will read~~"FU~2".LOL
Which brands do you recommend?
🥺 yes it says right on the door 10 yr Compressor warranty. Just shoot me. It’s been making noise & it’s always running. May shut off but not long after it goes back on & it sounds like a motor boat. It’s jut 1 1/2 yrs we’ve had it. Great!
The main problem with Samsung refrigerators are they don't defrost adequately. I added a metal part to my defrost heater to extend the heat down into the drain tube. See fix it videos on youtube.
I bought a huge beautiful stainless samsung dishwasher and premium refrigerator from Home depot, maybe about 8 years ago when Samsunmg started to mass market their home appliances. It was several hundred dollars less expensive than comparable competitive models. Buying these Samsung appliances was the biggest mistake I ever made. I don't think the dishwasher made it past the three year mark, and that was after considerable repair bills. The refrigerator had two ice makers, and neither one of them work anymore. Even worse, an internal water line broke and flooded my kitchen. It was a miracle that I was at home to disconnect the supply line, or my whole bottom floor would have been seriously flooded. Another problem with that refrigerator is it uses a very expensive proprietary water filter. Samsung is mostly at fault, but I also blame Home Depot for selling me crap appliances.
Well the touchscreen works right? That's all consumers are concerned about is technology instead of a basic appliance that is designed to do a specific job. Those customers can use the Wifi enabled touchscreen to look up food poisoning from unrefrigerated food.
Bought washer, dryer and fridge from Samsung. Washer lasted 18 months, dryer around 36. Fridge still running, but ice maker out after one year. I also blame big box stores: Lowes, Home Depot, Best Buy etc. for selling this poor quality brand. They know better.
Had a Samsung Washer and got it brand new. It was one of the first waterfall washers. It broke once per month for 6 months. I got them to take it back for a full refund. A few months later the whole line was recalled and taken off the market. Never buy these Korean made washers or other appliances. These are nothing but problems, and parts seem hard to get.
I'm not on Facebook, but our Samsung ice maker has had issues; our repairman testified to the fact that they go out often and he has to repair so many of them. Recently, (and this is probably our fault), we put the filter in incorrectly because the o-ring was off kilter; we flooded our kitchen area, the room next door, the hallway, pantry, and it got downstairs, too.
My grandparents are still rocking a fridge that they bought in the 40s
Another on going problem with the Samsungs is the drain plugging up with ice and leaking down underneath the deli drawer and turning to ice. I just fixed mine, hoping my fix works.
Yes, I am having this problem right now. Been having them try and fix it many times. I Have had two different men already come out and fix it. I am so tired of this problem with the ice maker!!! Do I need to call the BBB?
@@AmazingJam8 No, don't waste your time go and get a new fridge for your peace and sanity's sake. Believe me don't waste time on it no one cares. It will stress you out more. I have been dealing with this since 2015 all four products and it truly had made me sick. Going to get new and never ever Samsung anything not phone, tablet, zilch.
@@AmazingJam8 Make them give you a new refrigerator or they will offer a small amount of money and then you can not get the rest fixed .
I have that problem with my roommate's Samsung refrigerator which was bought used from the Facebook market place in 2023 and manufactured in 2011. It's a pile.
We had a Samsung and got rid of it for all these reasons. The ice maker went, the fridge stopped working. So we update to a GE that doesn’t get cold enough. Brand new machine and it can’t even get to the set temp.
I want the fridge my grandmother had. The ones that never died. This planned obsolescence era is having fridges die day one. How do we go from fridges that last forever to these pieces of junk.
Consumer protection is a thing of the past. Corporations are ruling the day and running amok with people’s hard-earned money.
Our refrigerator was so bad that Samsung had to buy it back after 6 tech visits and no fix. Turns out California's lemon law for cars also applies to appliances.
Use your credit card insurance for extended warranty. Few people do know that they are covered for up to 2 additional years of warranty by using their credit card to pay for their appliances.
The US Department of Energy issued new refrigerator energy efficiency standards in 2014, and some of the earlier models that complied with the new standards didn't have all the kinks worked out. This applies to many other products (even cars) as government efficiency standards are increased over time.
Those bureaucrats need to stop setting efficiency standards on appliances or other products. They have absolutely no business demanding appliance makers make their products energy efficient - and I would not mind sternly telling that to their faces.
Why I always tell people to stay away from Samsung appliances. They put in too many gimmicks that don’t work and people will easily fall for those fancy features. I used to work for whirlpool/kitchen aid and I couldn’t tell you the amount of folks who swapped out there Samsung refrigerator for a whirlpool or kitchen aid fridge and have had a much better experience.
I’m not saying whirlpool doesn’t have it flaws. They certainly do. Every brand does. But it’s nowhere near as bad.
This is really concerning. My wife and I were thinking about buying a Samsung refrigerator, but upon hearing about the problems with it, especially from someone who is an advisor at Best Buy, i guess the same brand ownership might not be a great idea.
I wonder though, what refrigerator brands would be most reliable?
buy a GE or Whirlpool that is made in America.
Buy a SIMPLE fridge, less features from GE.
For something to be reliable it needs to be simple. Buy a fridge with no water in the door, and no ice maker. The actual process of refrigeration is a very simple closed loop system. You run a compressor, and condenser coils then blow air across the condenser coils with a thermostat to tell you when to turn on/off. Once you start adding in things like ice maker, and water line which are not necessary for refrigeration that's what breaks down. Get a brita pitcher and a countertop ice maker.
BJYER BEWARD! DON'T BUY A SAMSUNG REFRIGERATOR!!!!!!!!!!!!!
Don't do it! Don't buy a smart appliance unless it's a television or telecommunications device. One smart fridge manufacturer was exposed for programming device to fail, I can't remember what brand it was. I'd never buy one.
I had a Samsung Fridge and had all the same problems only worked for 6 months. Also had a Samsung dishwasher that kept leaking or just getting stuck worked only for 3 months. Luckily I had extended warranty’s and had both replaced. Went with LG for the fridge and Bosch for the dishwasher. Only Samsung appliance that didn’t break is the gas stove/oven but it’s technology from the 1800s so it’s hard to f that up…
Same experience with the readings of temperature of the control panel.
I purchase a individual thermometer because I always felt like the digital panel temperature was not matching the true inside temperature., Once I placed the thermometer in the fridge after an hour it showed that it was 20° higher then with the panel was reading.
As soon as the warranty went out so did the fridge and this is fraud in my opinion. After hearing all of these other people's experience it's clear that this is being purposely done.
Yes, right after warranty.
@@learnbyheart7 EXACTLY!
In my personal opinion there is no need for anything digital on a refrigerator. It's way too sensitive to power outages it's way too vulnerable for it to get messed up after a power outage comes and goes even with a power surge protector which I had from the very beginning because somebody that knew about these things recommended it on top of letting me know I should not get into a digital fridge which I feel very sorry I didn't listen.
A lot of the fridges out there are digital and we need to do something to go against that.
After the warranty is over they don't cover anything that you lose when it comes to your food spoiling.
In these instances not only did you lose the money on your refrigerator but you also lost the money on all of that food that was going to feed your family that night or that week and if you're short on money like some people have been what are you going to do?
I honestly feel that these refrigerators are like a crime against society....., I'm not kidding about that either.
LOL those numbers just to fool you i swear, same shit with mine, My $4000 Samsung is down completely because compressor went out, so when i plug it in i know its warm because compressor is not working, after few hours i see the panel showing 34 LOL, and my freezer shows -25 LOL, like i said i think those numbers just to laugh at you, saying hey stupid those numbers mean nothing. im scrapping mine and buying old fridge, im done with this expensive shiny crap that works for 3 years and quits.
This isn't a Samsung issue... it is a modern appliance issue.
I HOPE WE'RE NOT THE EXCEPTION FOR THIS FRIDGE BUT WE BOUGHT IT IN 2022 AND HAD IT DELIVERED THIS SUMMER AND LOVE IT!!
My refrigerator freezer died on me on Sunday March 12, 2022 without any signed. Today, Tuesday (after 2 days), a Samsung authorized serviceman came and in less than 10 minutes diagnosed with Samsung Center over the phone, he said it's the seal system issues and he couldn't fix it. It would be another company which can do the seal system repair. My refrigerator is just a little bit over 6 years old. The model is exactly same as the news showed. I am still waiting for Samsung to give a solutions.
Did you ever get a resolution with Samsung??? We just had our fridge stop working after only 7 months!!! And it's now been 3 months trying to get Samsung to do anything!!!! I'm livid
@@kellyruonavarra4522 no resolution. I bought a GE.
@@kellyruonavarra4522 No. I bought GE. Nothing from Samsung.
I had mine for 5 years. The freezer went on Friday. A repair man to come tomorrow and my heart is in my mouth.
DONT even bother it will go out again
What did he say?
My fridge has heavy condensation which grows mold very easily. The mold is mostly hidden under the lowest panel which I never use, so I only find it out after having it for four years! I’m so shocked to see the condensation and mold coming back only after two weeks of through cleaning and sterilization. Never gonna buy anything from this brand.
Currently looking at anything but Samsung brand refrigerators. The ice maker continuously requires defrosting. The refrigerator had been flawless for months after we installed a heater wire defroster. Thought that part was finally fixed. Today, the fan become very audible again. That familiar ice build up in the back has returned and I am furious. As soon as I find a new brand refrigerator to replace it, it will be bye Samsung appliances forever.
I got my fridge from the Thrift store. I paid $100 for it and I've had it for 5 yrs now. No problems. I'm sorry for all the people who purchased Samsung.
My godmother has the same refrigerator and is having the same problem, she acquired it with her new house and yes Samsung has known about this for many years and an entire segment was done on their products. I've owned 2 Kenmore refrigerators now made by Frigidaire and have never had a problem with them, a tenant ruined one of them but it wasn't the company's fault, I have a Frigidaire in my condo and I'm pretty sure the ting is 20 years old.
We just bought a new Whirlpool. Fingers crossed. I'm sure this kind of thing isn't limited to Samsung, since almost ALL makers - and there are fewer and fewer - used the same components.
This is Globalisation, folks. Huge ,well financed entities spent the two decades between 1984 and 2004 buying up all the smaller independant companies - keeping their names, but fundamentally changing how things get done. That is now the model going forward.
It's the same with lawnmowers and car parts, toothpaste, medicines, laundry machines, water heaters, and many other consumer products. Most of these things used to be called "durable goods" in the stock market. Seems the High and Mighty have figured a way to keep us buying them on a regular basis.
I grew up with a fridge from Hotpoint. It was there from the time I could remember, to way past my leaving the house. It never failed. My parents remodelled the kitchen in 1978, only changing it out then. It went down in the basement, and kept working another 20 years as an extra.
In the last 5 years, I have had to replace the fridge three times, the lates being just two months ago. I could just weep at the changes I have seen.
my 2 door Whirlpool fridge/freezer is 12 years old and still going strong!
It's 1987. What is a Samsung ? What is a LG ?
When GE appliances is the way to go.
Yep that’s about my experience with Samsun fridges with my house
It either has something break and we have to order a part to replace a few years down, or some designs are flawed and we gotta order a third party part to resolve the issue
Is there a process for submitting complaints in Canada that you are aware of? Our refrigerator is constantly freezing up and has been for years. We have to defrost it every 2-3 months as the ice builds up and the fan starts ticking. This time the fan just stopped working and we didn't know and doesn't seem to work. Paid a lot of money for it and it's been junk since we got it. Now the fridge part isn't even cold, yet it says 3 degrees Celsius, but it's actually at 18.5 degrees. Any help on getting warranty work or refund would be appreciated. Bought it from Home Depot in 2015. Thank you
I dumped my Samsung after fighting for months with the warranty company. Pd $3600 only got $1800. Bought an LG had compressor problems. Pd LG to replace vs warranty mess. Then changed warranty to Am Shield n realized there are different plans. Got plan to cover my appliances for replacement and repairs.
I have a Frigidaire and a Hotpoint. These are just two of the brands I used to pick up and deliver across the country. I know where they come from and what the people who make them look like. I can say the same for Whirlpool, General Electric, Amana also.
I bought a Samsung French Door refrigerator on May 17, 2023. I noticed an intermittent cooling issue on June 15, 2023. I called Samsung and they sent a technician on 8/21. By then, the food in the fridge and freezer had spoiled. The stench was so bad, bleach did not get rid of it. Samsung agreed to replace it and cover $200 in food loss, even though I have receipts for $534 in food loss. As of today, 9/6/2023, I've seen no replacement refrigerator and no food compensation. Today, I called to follow up and was told there was a computer error so my replacement refrigerator and food compensation would be delayed another 2 days. Beyond frustrated. I live in America, the newest 3rd world country who allows a foreign entity to import known faulty refrigerators into the U.S. that make people sick and they do nothing about it.
Same here. Samsung refrigerator not cooling. Right at this moment, my fridge is open, parts are taken out and I am reading online further steps how to fix. My previous fridge (not samsung), worked flawlessly for close to 20 years and that brand still cost under $1000. And these Samsung, which cost around $3000, are just a trouble. Very disappointed.
Wow. We have a samsung one we bought in 2013 so far never had any issues. we moved recently and we have it in storege. hope it still works. Wow good to know.😀
it wont - you will have to reset the main board ;)
@@TradingVibrations how do you do that
I absolutely Love mine!
You won’t.
I am actually having trouble with our refrigerator as well. It has taken months to get anything resolved.
Thanks. Am about to buy a new fridge. This has helped make my decision.
Few years ago, I purchased Samsung complete package appliances, and they are not built quality at all. My refrigerator started having issues right after return policy and after that I started experiencing issues with other pieces. I did extensive research on appliances when we moved recently and unfortunately, I could not find Bosch appliances in my state otherwise I would buy all of my appliances from them. But the next best appliances are LG.
I said it once and I will say it again: Electronics companies are simply NOT appliance manufacturers!😤
This may be a dumb question, but why are there sooo many magnets on the rfidge, These new fridges have so many computerized components. I fix computers and the main thing you keep away from computers are MAGNETS, this could be messing with the fridge. Surprised the fridge repairman didn't say something about this.
Magnets will only harm a magnetic hard drive, possibly erasing data. Typically, electronic components are okay with a magnetic field. Now, a spark from static electricity could mess with the onboard computer however.
I just saw this. Until now I thought it was just me. I love the fact that I have the freezer on the bottom of the freezer and the top. My top freezer has not worked most of the time that I’ve had it but I can rely on the bottom. My cooling on the top is ruined all my milk .and it’s molding on the back I’m afraid to use the water.The dishwasher is also gone bad the pump is burning out so I’m stuck with around $4000 that I don’t have to spend on another appliance.
I worked in a big factory, it paid very well. I heard several people talking about buying Samsung and having it break just as warranty was gone. Same with LG. Basically even, at least in my factory it was. I won't even buy those TV's because of all the complaints I've heard. How can they make it so bad when old fridges work perfectly for a lifetime? Must be so they can sell another one to the same people.
There is a lot of sensationalism going on here. “The refrigerators are making people sick”how about not eating the spoiled food out of a broken refrigerator.
SS lost their lawsuit. Call SS cust service to set up an ice maker replacement no charge. Had mine done 2 weeks ago. NO CHARGE! Fought with the issue for a year. Tried sealing everything still persisted. Oh yea, our fridge is 7 years old.
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Our ice maker hasn't worked in over a year and it won't get any colder than 40 degrees Fahrenheit even though when you touch the screen on the door and it shows it's 36 degrees.
Our ice maker has never worked well. We constantly have water dripping down inside the ice maker. It either freezes on the bottom making it difficult to remove the bin for cleaning or it drips into the ice bin and turns the ice cubes into a frozen peanut brittle of ice. It’s a “premium” appliance that isn’t worth the box it’s shipped in.
I have a Samsung freezer, 10 years old "no frost" model. The "no frost" part works fine, but Samsung didn't tell that it builds up ice inside and the drain hole freezes! Because of that, when the heating element is on, then the water comes on the floor!!
A few years back LG had a problem with their compressors and lots of them went bad in like 3 years which is nothing for a compressor. They did warranty repair some of them but the replacements went bad. I believe they have gotten that problem solved on the newer ones but time will tell.
A side note. My dad has a fridge that is at least 60 years old and it is still working with 0 repairs. Ain't technology great!
I also had many problems with LG products!
Mental note: never buy a Samsung fridge. Got it!
I bought a Whirlpool Refrigerator, the ice maker stopped working and then the refrigerator started making a humming sound. I don’t think it has anything to do with the brand, it has everything to do with companies are just producing junk that only last for a little bit. I am waiting on my new Samsung refrigerator to be delivered next week. I am holding onto my whirlpool just in case my Samsung is junk.
I bought Whirlpool it is American made and have not had any problems. It is 2 years old. Have stove and dishwasher made by Whirlpool too and no problems.
Just got one from home depot. in May if this year.. 5 year warranty. Anything happens.. They better take care of it..
I've had my Samsung refrigerator for roughly 5 yrs, and I haven't had any issues in regards to the freezer, ice maker, or the refrigerator itself.
Everything its suppose to do...its doing! 🍀 Like the majority of you...I spent roughly $2500, on my refrigerator so I can understand if yours is not working to its potential!
I have same problems with my Samsung fridge - stopped making ice. How do i get a refund