Refrigerators You Should Never Buy!
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- Опубликовано: 21 май 2024
- Buying new refrigerators these days can be a daunting process. With so many different configurations how will you know which one will fit your needs AND give you peace of mind that will last long into the future?
Ashley breaks down our service and sales data to show us which brands and types will be the most reliable for you!
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0:00 - Intro
0:32 - Factors that affect reliability
1:45 - Other important factors
3:00 - More features = More problems
3:27 - Release the data!
4:40 - Things to keep in mind
5:24 - Ashley's recommended brands
5:40 - Final Thoughts 
Хобби
Aww thanks for the shout out! Did a great job on the video, especially with the data. VERY interesting seeing Beko in dead-last. Ouch! One thing about the data set you had: it'd of been interesting to see warranty calls on all brands with and without icemakers (since we've both mentioned it), then service calls by freezer placement (top-mount, bottom-mount, side-by-side). We don't do many new units + warranty calls so my sample size is pretty limited, but if you ever do a follow up on this, that's something I'd be interested in. Same thing goes for an even larger company like, say, Yale.
Well, seeing data was interesting, but at the same time it's still pretty relative, becouse their statistics depend on refridgerator models they have at their disposal and are mostly selling, so those numbers regard only specific models not brand as a whole. I think the main point of this video is you cann't trust the newest tecnologies that hadn't been around for a few years (sometimes new car models have these issues that time only reveals) and if you wanna a fridge to last, you should go for fridges that are focused mainly on their duty of refridgerating and freezing, otherwise you end up buying "prototypes". Another thing to keep in mind is availabuility of spare parts, not all brands guarantee you finding spare parts available on the market for a long time, and average of majority brands is 10 years, some even less, but there are brands that guarantee you spare parts for longer. I had to change the fridge last month and the old one lasted me for over 25 years, but it reached a point of slowly giving signs his lifespan was running out and the electricity consumption was ridiculously high and I replaced it with another built in fridge of same dimension and capacity, I went for Beko and plain old neo frost tecnology with 2 separate inverter compressors for fridge and freezer that's been around for the past 8 years and compressors have a 10 year warranty, plus it was on sale and the manufacturer was giving extended 5 year full warranty on that model. As far as energy consumption goes, the new one consumes in one year what the old one used to in 3 months, so basicly I'll be paying off this new fridge through my electric bill reduction before my full warranty expires. There's really a lot to consider nowadays when you purchase a new appliance
You have a great channel, Ben. I always consult your channel before buying any home appliance. Thank you.
@@-2u2 thanks!
Ben, I agree completely on seeing the numbers broken down by freezer placement. A couple years ago I had to deal with a dead, 1 year old, LG fridge. It was eventually replaced with a Whirlpool top mount (based on personal experience and internet wisdom). It wasn't until I saw your video specifically calling out this specific style of Whirlpool that I realized my experience was likely pretty typical.
A fridge is a just big insulated box with a heat pump, right? The box is so out of square that the handles are about 1/4" out of alignment. The interior is just as bad. The door seals were pulling away from the doors when I got it. Basically it looks like Hellen Keller got drunk and tried to build a fridge. After dealing with the LG I got some cheap wireless temperature probes so I stuck them in the Whirlpool. I had to fiddle with it quite a bit to prevent the temperature from spiking too much during the defrost cycle. It works, but it's not a nice fridge and I can see why warranties are so short these days. I looked around at some of the big box stores and outlets and yeah, all of the top mount Whirlpool (etc) fridges look this poorly built. Probably the most disappointing thing was that Whirlpool no longer sells top mounts with the super useful split shelves.
More recently I got a Frigidaire top mount after you said the magic words (mechanical timer). Like the LG, the compressor sounds like a ringing bell but… wow… it does the one thing a fridge should do, it keeps a consistent interior temperature with no fiddling with the controls.
I’ve been a service technician for 39 years. She’s spot on!!
Thank you for coment it helps alot
What do you think about the LG LRFXC2606S or Kitchen Aid KRMF706ESS? I found that Kitchen Aid from a local outlet with a few small side dents...all new still in wrapper for 2000 from it's origial price of 4000+. My LG just recenelty went out and they seem to have tons of issues with the compressors.
@@ffblegend I wouldn’t get LG, Samsung and Electrolux. Kitchen aid is made by Whirlpool. Kitchen Aid is the “high end” of Whirlpool, so it’s more expensive. You’re just paying for the name and the aesthetics, the quality is the same. Whirlpool owns Maytag, Amana, Jenn Air, Admiral as well. So by default, I would go with a Whirlpool brand.
I want to say i'm here researching fridges because my Samsung broke after 1.5 years and they're claiming the problem is anything but what's still covered under warranty. Wish i'd done my research first. AVOID SAMSUNG. If it breaks the customer service will do everything they can to avoid fixing under warranty.
China made small compressors is the main problem now.
I have a 1947 Hotpoint refrigerator which was left behind in the basement by the previous owner in 1979. It is virtually silent in operation as there are no fans for the evaporator and condenser. It is still running to this day. The door gasket is shot and needs replacement. That's it. There's truth to the old saying, 'They don't make them like they used to'.
I have a toaster from the 1930’s, a sunbeam, art deco style, and it makes perfect toast.
@@trishayamada807 Art Deco style? I'm so totally jealous!
WOW! BUY IT' HAS TO. BE DEFROSTED. A LOT OF WORK
@@trishayamada807 my granny has a sunbeam coffee maker! 47 years now. Still makes great coffee😊😊☕☕
@@captainamericaamerica8090 that’s amazing! I go through a coffee maker a year. Ive bought cheap $10 to a $300 coffee maker, each lasted roughly a year. So very disappointing. I’m thinking maybe a French press or something…
My granny has a westinghouse, 71 years old. Still runs perfect!! Only the plug was replaced. Fridge !
I remember when my mother's fridge was changed over to 60 cycle. It still worked when she passed.
We need to have a birthday party for your fridge 🎂
That qualifies as an antique in my book. Is the latch kid safe and also, do you have to defrost it the old fashion way?
That's great!! My grandmother had one that lasted forever, too. It was powered by gas. Though the unit was large, the freezer was small.
I think all of of us have examples like that. The big difference is having mechanical thermostats, a compressor, and cooling coils that are make of thick wall copper. Units like that did not have to worry about power surges or electronics over heating.
Due to the quality and failure of Samsung to honor the original or extended warranties, I will never purchase any Samsung product.
Agreed, add LG to that list. I have gone to the old reliables GE and KitchenAid and have been trouble free. I think the key is to buy models with only basic functions and avoid complex electronics.
I bought Bosch and GE kitchen appliances 6 years ago. Zero issues.
Yeah, I had one of those killer washing machines they had a recall on. Was out $900. Had to get rid of it, only 2 yrs old, violently jumping off the floor, scared to death of it. Never again will I buy a Samsung product.
I had a Samsung. It was the biggest piece of junk. I ever owned, other then a General Motors product
I have a regular French door going on 5 years I hope I get 15 years out of it without repairs
I have a chariot previously owned by Ben Hur. Over 2000 years old and still a great daily driver!
Wooden wheels haven't increased in price since then?
You're Wrong, Messala !
I'm an appliance repair technician and I stand by everything said here.
So what brand do you recommend? I really don’t want a freezer on top though. I have considered a side by side. I love the French door for ease but am leaving behind a Samsung and just want a good fridge with a good ice maker. We are planning to only by if the ice maker is in the freezer not on the door in the refrigerator 🙄
Whirlpool
@@elmbaker1683 I have a Whirlpool only 9 years old. Broken and because sealed system costly to repair. Is there any fridge without this sealed system anymore? Amanna as good as whirlpool- and is 9 years good by today’s standards? Thank you for your comment. So helpful!
A basic refrigerator is the best. The more advanced the refrigerator is the more components that can fail.
But can my refrigerator also save me the most time and money?
same with automobiles
My husband says same as you.
I just need something to keep my food cold. I do not need a "smart" refrigerator to let me know when I need to do shopping, browse the Internet, etc. It just has to keep my food cold. That's the only thing that matters!
Just like a basic car like a Toyota Corolla, plain and simple but will run 100’s of thousands of miles almost trouble free. Better off with a regular old top freezer unit with no ice maker or computer pad.
The girl and the information she provides is awesome!! Loved the line "But at the end of the day the reason you're buying a fridge is to keep food fresh... not split an atom" That was FAH!!!
We are still using our Amana fridge that we purchased in 1986 and it has traveled around the world with us… we used a transformer to run it when we took it to Europe with us.
I love this fridge!!!
So glad to hear you've had a great experience with your Amana!
I also have an Amanda which I have had for appx 48 years. Never repaired still working perfectly. I keep it in the garage because I have remodeled my kitchen
We have a 1997 Amana and no issues ever. Doesn't need defrosting ever either.
Had a GE for close to 30 years, replaced it 13 years ago with a Whirlpool S/S that is still going strong today. I actually have a fullsize Westinghouse in my basement that the handle broke off of but it still works perfectly otherwise - it was my parents fridge IN THE LATE 50s!! Almost 70 years old! I keep it stocked with beer... always keeps it nice and cold. I painted it red by the way. True story!
I had a whirlpool for 18 years before it died. I then had an LG (still do in my rental) that is 16 years old and still working. In my house now, I have a Samsung (about 5 years old) and the Icemaker stopped working after 2 years. The fridge does not stay a cold as it should (set to 34 but fridge is 43). I think the problems stem from new compressor designs that are running R600 instead of the older refrigerant. These "more efficient" compressors just don't work as well. Putting an icemaker in the french door design is just bad engineering...you have a component that needs to stay less than 32 degrees surrounded by a compartment that is above 32 degrees. It's like putting a warm blanket on a snowman. So no, they don't make them like they used to for sure. I would take a louder old style compressor that will work for 20 years over a new compressor that just doesn't work as reliably as the old ones did.
We have a Crosley Shelvador that my folks bought in 1951. It has never been serviced to my knowledge. Still going strong.
Ur a true american😊
Very cool (literally, and figuratively), but have you compared the real world power usage compared to a modern fridge of a roughly equivalent size.? I would imagine that the electricity savings with a new fridge would pay for itself in record time.
You know new fridges pay for themselves in technological progress eg less power consumption. Jyst get rid of old shit preferably in an environmental friendly way.
I am on my 3rd refrigerator since 2013. The first one was a Frigadare which lasted a little over 4 years. The second was a Whirlpool that lasted 3 and 1/2 years and I am currently on the 3rd one which is a GE. Both of my failed units had leaking evaporators that cost too much to repair. This is TOTALLY unacceptable. This GE make some odd noises and it is a little over a year old and there are some flaws in the finish. We are getting totallY JUNK appliances while the CEOs of these companies making them are making millions a year along with the big box retailers. We need to start raising hell with congress. I don't care how much energy they don't use if they don't even make it 5 years without needing to be replaced
I only buy top freezer models.
I have an Samsung that has had no problems. I bought it in 2011.
I have a two year old GE that allows moisture in the room air to freeze up in the ice maker opening. That’s what I call a POS.
@@WhittyPics My Frigidaire top freezer model lasted 9 month and Frigidaire repair said it couldn't be repaired. At least they refunded me the price of it. NONE ARE ANY GOOD.
@@RStark-ek7mh - I have two of the Craftsman belt drive garage openers. Over twenty years old. But a few years ago there is a plastic gear inside the opener that “failed” - the plastic gear teeth were worn away - on both of them, first on one and then a short time later on the other. Anyway, that part is not expensive and is a common repair.
Amazing. In my mom's old house, which has been used only occasionally for the past 25 years, there is a Frigidaire that was purchased in the mid-1950's. It has been running flawlessly for almost 70 years.
Imagine the power consumption on that one.🤑
@@liaratsoni9768cheaper than replacing broken modern appliances every 3 years
If they make em like they used to, they won't make money to pay stockholders. Also, Congress stuck their nose in our business and put on so many restrictions
@@peggycole7162 Doubt that many of the Chinese companies have stockholders.
At that time, Frigidaire units were made by General Motors, Kelvinator was made by American Motors Corporation (formerly Nash) and Philco was a Ford Motor Company product.
Frigidaire was sold off and is now made by Electrolux, the company that made cheap vacuum cleaners back in the 70s. Ford sold Philco in 1973 and Kelvinator is now owned by either LG (Lucky/Gold Star) or Samsung, both purveyors of scrap masquerading as quality products.
REAL Frigidaire units stated "Product of General Motors" on the door emblem.
Air conditioning compressors on 1960s GM cars also bore the Frigidaire name.
Finally, someone who actually names the best and the worst. Thank you for your information.
I applaud you for getting back to the basics. Complication = reliability issues. Keep things simple and you'll be a lot happier. Peace of mind is valuable.
I have a 4 year old LG and it works perfectly. I have lived in Ecuador for 12 years and Everything I purchase in South America seems to last longer. Even cars. Almost everything now is produced in South America. LG is popular in South America with the least problems. Before I purchased this last refrigerator, I went on line to see what was most purchased and best and I got back LG. So I emailed LG in Seoul, Korea and asked for all LG models sold in Ecuador. I picked what I wanted and then asked LG where I could find a distributor with that model. Turned out to be a place I knew well and purchased many items over the years. Had my new refrigerator in 3 days and am totally pleased with it an
md and it does have the smart inverter.
Glad to hear you found a model that works well for you! Thanks for watching
EXCELLENT video and information! I just retired after 42 years in the appliance service industry and I am so glad to hear someone else speaking the truth about today's appliances! Ashley is spot on with this evaluation! Simplicity usually equals reliability, hence why the good old top mount refrigerators are the most reliable. The more complicated anything gets, the more there is to go wrong. I heard all the same things she mentions from customers. Not that you shouldn't buy a French door ice & water dispenser model if you like that, but just understand that it has far more potential to need repairs than that simple top freezer unit. She has the statistics to illustrate this. I so agree with the fact that LG and Samsung are fine for TVs and mobile phones, but in reality they are the 'new kids on the block' in the white goods arena. In 1988 I started a job as a service manager for Frigidaire International and traveled to Korea to train Samsung engineers on our U.S. built side-by-side refrigerators that they were buying! At that time, the largest refrigerator they manufactured was a 16 cubic foot three door top freezer model. They had nothing like our ice and water side-by-sides. Same with LG. They both also made 'twin tub' top load washers then . . . a far cry from the front load washers they build today. So realistically, they've been in the major appliance business for around 30 years . . . while in comparison most U.S. manufacturers harken back to the early 1900's!
I was born in the early 1970s and it was in the 80s when appliances began to break down and die after a short ownership. Back then, the assumption was that products were being made too well, made to last a lifetime which cut into continuous sales. No need to buy any new steam irons if the one I bought 70 years ago still works. Imagine everybody doing that and then passing it down to their children after they pass. So, it was said that manufacturers were using less reliable parts than before and generally designing appliances not as well as before to make sure they always had new customers (new money constantly coming in). But that was about American companies. Foreign companies always had the reputation of manufacturing inferior products from appliances to automobiles. It wasn't until the mid to late 80s when Sony and Samsung took over the radio industry with top notch radios and walkmans that foreign companies began to become the rage. Then when Datsun became Nissan, the automobile industry people sought out foreign for luxury in Mercedes Benz, BMW, and Alfa Romeo. Anyway, you get the gist.
Thank u for the reply. All the techs I've contacted have told me the same thing. My mom is 5' tall and the ice box to the left is easier and more accessible than top load freezers.
LG has only been in the biz 30 years and they make way better laundry units than American 100 year old giant whirlpool…
A BIG caution now about GE appliances... Nov. 20, 2023 I called GE Customer Service 800 number to try to get a technician out ASAP to fix my GE side by side, it stopped working. I'm in Miami, which between Miami and Ft. Lauderdale, you have about 5 million or so people. It took more than an hour just to get a live person on the phone to try and schedule a service call. The lady said the earliest they could send someone out would be Dec. 5. That's 15 days just to get a service call; DEPLORABLE SERVICE by a major appliance company. One appliance repairman told me that GE uses a subcontractor to do it's repairs, A&E Appliance Repair. I've seen their trucks around town. IF GE is that backlogged with repairs, it should either hire more subcontractors, or stop selling appliances. GE sells washers, dryers, stoves, microwaves, dishwashers and refrigerators. I really have to hesitate about future purchases of GE products if they can't provide service in a reasonable amount of time.
Top freezer is a colossal bad idea. You go into the fridge a lot more than freezer
Pro tip from a former luxury appliance salesman (Former NKBA member). The more basic the refrigerator, generally the more reliable it is. No ice maker is reliable, especially external dispensers. You sacrifice quality for convenience with external ice dispensing. Internal ice makers are the most reliable automatic icemakers, the most reliable is an ice cube tray.
Mechanical refrigerators (only top freezers) are the best for reliability (typically Frigidaire or GE/Haier). Look for internal cooling dial controls, not digital temp controllers.
Totally agree with you! In fact, we said basically that same thing in this video: ruclips.net/video/1PTt8HoCsIE/видео.htmlsi=Zf8tfEx_DDdpD8TW
Thanks for sharing!
I actually disconnected my ice maker to use that space for freezer items. Fridge is going on 6 years, no issues so far. Top freezer…crappy (cheap model) Frigidaire brand.
Agree. Same with washer and dryers. Cheap basic with mechanical timers are most reliable.
Screw that I want ice and water in the door its not THAT much of a sacrifice! Lol!
Fantastic video. Great job and thank you for your time to help us all out with our next fridge purchase.
glad to see Whirlpool near the top...i've been impressed with their fridges for a while, now, and thankful to have them come with our new home...
A few years ago my 15 yo Maytag bottom drawer freezer fridge had a new compressor installed at the cost of a new fridge. The box itself is like new and fits the space it’s in so I chose to keep it. Still works.
Thanks for making this video. I am at the beginning of remodeling my kitchen and picking appliances for the kitchen designer to make plans and I picked an all fridge (no freezer) by Frigidaire and a standing all freezer by Frigidaire as well. No ice maker, no bells or whistles, no ice maker. Your video confirms my choices, which eases my mind.
Thank you, I'm currently building a house and looking for appliances, that's a great idea I never thought of.
That’s a great idea!….if you have the space.
Frig is going in the kitchen, freezer in the garage, I have the space in the garage.@@vroom6490
When my wife and I got married in December 1977, her parents gave us their first refrigerator. It was an early 1950's Philco. The style then was a latch to open the fridge. Then, a separate compartment inside for a tiny freezer. In 1989, it developed a refrigerant leak. It would have been very difficult to repair as the coolant lines for the freezer were embedded in the freezer floor. That's where it was leaking. Didn't quite make it to 40 years old.
Easy repair actually.
Great video, love how you present issues of complexity equals more likelihood of service issues, simple is best, to many are trying to over tech a simple required appliance.
Appliance tech for 25yrs. Best advice ever. Great video. Exactly what I tell my customers. Thank you.
I need a recommendation on a 27sq/ft side-by-side, no ice-maker or water dispenser. Please!!!!
@@rondail5675Whirlpool
A BIG caution now about GE appliances... Nov. 20, 2023 I called GE Customer Service 800 number to try to get a technician out ASAP to fix my GE side by side, it stopped working. I'm in Miami, which between Miami and Ft. Lauderdale, you have about 5 million or so people. It took more than an hour just to get a live person on the phone to try and schedule a service call. The lady said the earliest they could send someone out would be Dec. 5. That's 15 days just to get a service call; DEPLORABLE SERVICE by a major appliance company. One appliance repairman told me that GE uses a subcontractor to do it's repairs, A&E Appliance Repair. I've seen their trucks around town. IF GE is that backlogged with repairs, it should either hire more subcontractors, or stop selling appliances. GE sells washers, dryers, stoves, microwaves, dishwashers and refrigerators. I really have to hesitate about future purchases of GE products if they can't provide service in a reasonable amount of time.
Have had a side-by-side Kenmore refrigerator for 24 yrs with no problems. Has interior ice maker.
Our 2007 Maytag side-by-side has been issue-free (hope I didn't jinx us), including the ice maker and freezer door ice and water dispenser. We sold our first house with the Frigidaire top freezer ridge...was trouble-free the 7 years we lived in that house. When this Maytag goes, I'll be looking at another Maytag or Frigidaire, with the fanciest feature being an ice and water dispenser on the freezer door. I keep thermometers in the fridge and freezer that transmit to a digital display on the countertop.
What a great break down! Nicely done video as well, good camera presence!
I luv “best & worst “ classification videos! Straight to the point… no sugar coating . 👍
Whirlpools refrigerator has leaking problems, so if you want your floor rotted out, buy one!
@@roygorman6624 thanks for the info.
Very good summary. My experience is also true. It is a Refrigerator, NOT an iPhone, Not a Computer! We just need something VERY simple to Refigde stuffs.
This is definitely the best fridge buying tutorial I have come across. Thank you for offering such honest and thorough information!
This is just about reliability, not what is the best for your needs (i.e French door vs side by side vs bottom freezer vs top freezer or built in)
Our Sears Kenmore (aka Whirlpool) fridge (French doors with lowere freezer and ice maker) has lasted us 25 years and counting. Zero issues.
I agree. Mom dad had the same fridge for close to 15 years. Mom decided to "upgrade". It was just a basic fridge. They got French door fridge with screen,matching washer and dryer. Not even a year the washer leaks, the fridge broke twice. 10 grand down the tubes. I have a basic fridge,and washer and dryer.
Don't get the obsession with "matching" a brand. If everything is SS aren't they already matching?
I have a Kenmore Chest Freezer my parents gave me when they moved to a retirement village.
It is huge and has been in the storage room running for over 50 years now. The stove in our kitchen is a GE that was given to my parents as a wedding present in 1955. It has four burners and two ovens. We still use it daily and would not get anything new unless the old girl completely dies. The Big Oven on her will hold a huge roasting pot and it fits a 20 pound turkey in it.
The smaller oven does a great job and will hold an 8 x 12 inch Pyrex dish for stuffing, mac & cheese, etc...
several years ago, I purchased a Samsung french door refrigerator, with, supposedly, a 10 year warranty on the compressor. I bought it at Lowes. After a year and a half, it stopped running. I called Samsung, and they said they wouldn't repair it. I called a refrigerator technician out to repair it -- he told me that that model's compressor was a notorious failure, and that it would cost $800 to replace it, but with the same compressor, as they had not made a new compressor which wouldn't fail, and the replacement would simply fail again after another year or so. I asked Lowe's if it was under warranty, and they said they could not and would not repair it after 1 year. I decided then and there never to buy anything Samsung again, nor ever to shop at Lowe's ever again. Fortunately, I had an old Westinghouse refrigerator in my workshop which my dad had purchased in 1947, which ran just fine -- it had never had a service call. I moved it into my house, (that was 3 years ago) and it still just cranks cold air out day in and day out.
Had Lowe's had a minimum of customer satisfaction in their operation, I wouldn't have not put them on my "s" list -- but now, they'll never get off it, nor will Samsung.
Customer service is a big part of consumers' frustrations in these situations. We've heard a lot of similar stories with Samsungs customer service. Glad you were able to have a backup. Our goal with videos like this is to shed some light on the unfortunate issues consumers are facing with modern appliance reliability trends. It helps when people like you share stories like this. Thanks for sharing!
The warranty isn't through Lowe's but through Samsung. I think there was some kind of class-action lawsuit regarding LG and Samsung's compressors and an issue with getting replacement parts. My head is spinning trying to figure out what to buy.
Just curious, why did you purchase a Samsung to begin with?
@@donnaarehartpiffier8800perhaps a bosche? Less horror stories
I’ve had all of these brands over the last 20 years and I concur, wholeheartedly. Love my current Whirlpool, and my Samsung was junk. Hated the LG too.Neither one could consistently make ice and compressors wore out in a couple of years
Great informative video, thank you for taking the time to do this. I had purchased an LG 5 drawer refrigerator 10 years ago, and had nothing with issues after one year. LG ended up almost replacing everything because they didn’t know what the actual problem was. I was advised by a sales person at the store we purchased this product that LG knew there was problems with this new model but launched it anyway. I will never again buy any refrigeration products from LG.
Just this month (February 2024) had a 2016 LG fridge fail. As usual, it was the compressor that failed.
I bought a basic side by side fridgdare, 5 years ago, been working just fine and the thing I like most it makes lots of ice
I have a Kenmore, bought in 1991 at the Sears Scratch and Dent Store. It still runs perfectly, 18 cubic feet with ice maker but no other bells and whistles.
We're so glad to hear that! Hoping that it continues to run well for years to come.
We have a Sears Coldspot freezer from 1967 still going!
You summed this up very nicely. I'm in appliance sales and loved to hear these points!
Glad to hear that, thanks for the comment!
How things change! My aunt bought a Sears French door with the bottom freezer, and it was the best Sears had to offer in 1963. She kept an extended warranty on it all through the years. Every couple years Sears would send out a technician to clean the coils and check the operation. After 40 years, it finally quit in 2003. The Sears tech responded in 24 hours, and he determined there were no parts available to repair it. Instead, he gave my aunt a Sears brochure of refrigerators to select any model she wanted. He gave her a voucher to purchase the most expensive French door with freezer on the bottom model. I went with her to get the new one that afternoon. It was delivered in a couple hours, and they took away the old one.
No tax was charged on the new refrigerator because it was a direct exchange.
I'm so glad to hear about your aunt's great experience with that fridge! Hopefully her new fridge works well for her as well.
@@BoulevardHome- it was 2003
We bought a new LG French door frig years ago. It went out within a year. Took LG a week to figure out the error code FF, freezer fan. Took almost 2 months to get the part from the other side of the world. There were no $10 freezer fans anywhere in the US. Got it fixed then we got rid of it. Never again. Great video by the way !!
LG is terrible. Their compressor goes anytime. Moved into a house that had one and it went literally 1 month after 5 yrs from manufacture (didn't have the original receipt). They still warranty the part, if I remembered 7yrs from purchase or manufacture, but I had to incurr the labor charges at that point which was over $200 as the the tech was there for 2+ hrs. The tech said they can go at anytime, no predetermined point where failure can happen.
@@garyf2871$200?? I have the same problem and LG is charging me $550-$625 to send a technician out. 😢
Just this month (February 2024) had the freezer fan and compressor fail simultaneously on a mid-2016 LG fridge. At 7.5 years old, it’s too young, but actually outlasted typical LG fridges, which is pathetic. Avoid LG fridges like the plague.
You didn't research LG first???
@@wholeNwon Research should not be necessary. The product should be better. LG makes a good t.v. but their appliances stink.
Sharing this type of information, WOW!! This is what we need in todays age, honesty. You should work in sales. Mad respect!
Thank you for the kind words! We always aim to give the most accurate information to our viewers.
Hi Ashley, you presented very nicely & clearly, and you didn't talk too fast for me. I didn't have to rerun any parts once. I agree with you about Samsung, they burned me on a product of theirs when they 1st came on the scene here in America, and I've not purchased anything made by them since. I have a Kenmore at least 15 yo. While there isn't anything wrong w/it & I've never had problems with Ii, the problem is with me. I suffer badly with back & knee. I have hard time seeing & reaching items on the 2 lower shelves. I only use the front half of each shelf. Really, really hard for me to clean. Thank you for the video. I had planned to buy a new bottom freezer fridge to help me with this problem. Just how many more problems does this type of fridge have? Again, thanks so much for the video. Very helpful. Does anyone make refrigerators anymore with the slide out shelves. A friend of mine had one and it was great. My Dad always said the same thing about cars. He did 2012 with a 5 yo car, no pwr windows or locks.
We had a GE fridge (older than me) that we had to replace 13yrs ago with an electrolux top mount inverter. It is still working just a few rust and scratches on the doors.
This video is Gold, more power to this YTchannel.
Right now I"m very happy with my portfolio of Whirlpool brands. My gas range (6 mo.) and dishwasher (1.5 yr) are both Maytag. They look great, perform great, and I think strike a great value. Same with my french door fridge from IKEA, made by Whirlpool, and feature-wise seems to split the difference between similar Maytag and Kitchen Aid models.
My fridge is a Maytag. I've had it since 2005 and it's been great, coming up on its 20 year anniversary. My downstairs freezer is a Kenmore, also 2005. With Sears being gone, I don't know if I can get support for my Kenmore or not. It's been a great freezer.
I have a Maytag stove and it routinely discolors and burns the tips off the cast iron porcelain-coated grate finish. I'm on my second set of grates and they are burning too.
Thanks for the info. Our son has had his LG French door fridge for over 11 years with not a moment's problem. We've had ours 2 1/2 years and so far so good! I don't doubt what you're saying, but there are always exceptions. I do agree that a fridge should be to preserve your food and all those extras are totally unnecessary for most of us. Again, thank you for sharing your expertise!
An LG made 11 years ago would be rouhgly around 2011. That puts it in the realm of possibly being made before they had their problems. You only see their massive failures after the introduction of the linear compressor which was phased in around 2012.
Which compressor did they use before 2012?
Thx for your honesty & speaking the truth
Great video with very accurate information. I couldn't agree more with all the facts you listed in the video. I bought a Samsung French door style refrigerator with ice maker about 6 years ago. It looks pretty in the kitchen, but the Ice maker caused so much trouble I had to force defrost every other week last couple of years already, and now I just turned it off completely. If I buy another refrigerator I'll go back to buying Whirlpool or Amana without any fancy features. As you've said so correctly, at the end of the day we need a fridge that does its job without fancy features. Thank you.
Our house came with a Sub-Zero fridge. After a couple of years the evaporator froze over. The problem was the drain tube was clogged causing moisture to condense and freeze on the evaporator. It was easy to diagnose and fix because 30 years ago they made really simple refrigerators. My brother has an LG with a linear compressor. The cheap poorly engineered compressor broke after a year and a half. LG gave him a list of repairmen but they all refused saying LGs are no good and they don't provide the needed parts. So he called LG back and they forced a repairman to fix his fridge (while griping about LG).
I had Sub Zero's in the last two houses. Bottom line, they're bullet proof. The repairs they needed were simple and inexpensive. I miss my Sub Zero's but this new house is just too small of a kitchen to handle one.
Update to this comment. My brother's LG fridge stopped keeping temperature going back and forth between the 30s and the 60s. He had to get a new fridge. The LG lasted about 5 years and had too much grief.
My subzero lasted 25 years. We sold our home and last I heard was still going strong. We bought a new Frigidaire side by side and still works great
WOW! Such a great video about rating refridgerator! Thank you for all your work!! You sound so honest. Love it!
I have a Westinghouse from 1972 that is still going strong.
That is very impressive!
What is even more impressive is that I have the matching stove that also still works...only fuses have been changed that is it.
Thats great, you might want to check its electricity consumption, old fridges can consume a lot.
My mom has a Westinghouse (Frigidaire) chest freezer she purchased in 1993, still going strong to this day.
@@nickknight5543 that's awesome! Remarkable.
Great vid. Won't find ANYTHING like this on network TV.
I love, love, LOVE that you shared your data in this vid. Felt a lot more confident following the conclusions with that visible. Thanks!
Guess I got lucky with my choice. 20 year old Whirlpool top freezer still working good. Ice maker replaced twice, once under warranty and once on me (only $50 amazon). Thanks for the tips.
I had a Frigidaire for around 20 years and never had a problem with it until for some reason it stopped defrosting and the freezer just had a big chunk of ice at the bottom and pretty much stopped cooling food in the main part of the refrigerator.
So I bought a new refrigerator that turns out to be a Whirlpool. Which I have had for around 15 years. I didn't even pay attention to the brand, I just liked how it looked and it was bigger than the Frigidaire.
So good to know that Whirlpool is one of the most reliable brands
We hear so many negative stories about appliances breaking after a short period so it's always nice to hear when people who have had refrigerators for multiple decades like yourself. Thanks for sharing!
I don’t know… the only two refrigerators that we ever had break down were Whirlpool, so 🤷♀️
That was years ago. Frigidaire today sucks! Their products are unbelievably unreliable!
That's really common and it's usually just the little electric cycle timer. It's the equivalent of an electric clock. They are cheap and easy DIY to replace. Mine is at the bottom of the unit on the right corner under the grate. In an emergency, many can be turned manually with a screwdriver to confirm malfunction and to make the unit cycle.
I had a "garage" fridge it was an old Frigidaire that was 50 years old and still working when I gave it away.
I appreciate the transparency, very good data, thank you so much!
I'm 61 and remember appliances lasting 20-30 years and the only thing that stuck out was I couldn't find a "Made in China" label on them.
everything comes from China now to be fair. You can blame penny pinching in the west for that. Midea makes a lot of appliance interiors that other brands contract & then make their own exterior components for. It's all mostly the same in the end, just with their own complexities added on that ultimately affect service life.
I just bought a new Maytag . Top freezer- no other frills . It’s not bad other than being ADA rated .. so stand 6’1 , I have to practically double over to reach the crisper drawers . I know … Maytag now is just a higher priced Whirlpool !
Nice video!!! I have a 25.5 Cu Ft Amana fridge that I bought in 1996 and the Ice maker is the only thing that had failed, and that was 5 years ago, but I use Ice Cube trays and ice cubes fixed!!!
We have had a bottom drawer Amana for over 20 years. I did put in a new ice maker a couple of years ago (easy repair that I did myself). Otherwise absolutely flawless. Couldn’t be happier with it.
I have a Kenmore branded bottom freezer that is LG built. It’s 10-11 years old and still good no problems that I’ve found. I definitely know what I’ll be buying when or if anything ever happens to this one though.
Im pretty sure I have the same fridge and it's been rock solid..
Forget repairing a Samsung, three different repair companies said it's damn near impossible to get parts to make a repair
Call Samsung. I needed warranty work and scheduled it on their website. I had my refrigerator warranty registered when I ordered online. The contractor quickly came out and repaired the drawer front and gasket. Simple, quick and easy. The drawer front came in a few days later and two visits solved a leaking freezer drawer gasket issue.
You just provided me the a goldmine of information I can legitimately use as factual information with empirical data to show my wife we shouldn’t buy a fridge with bells and whistles
I still have 2 top freezer models running. A 1969 GE and a 1980 Kenmore. I did just replace the defrost heater on the GE. Could not find a direct replacement. Had to do a bit of "adjusting" for the $25 one I found online.
Wonderful video I just got a Frigidaire gallery french door fridge and I am excited, not too complex and it is pretty, makes me feel better the fact that you daid that all the dervice calls were more for simple repairs, I almost got the GE french door fridge with the flex and convenient door, anyway whirlpool is also an amazing brand
Your hell is just starting. I advise you to take a look at the back of your fridge. Report to me what you see.
Several years ago, Whirlpool was having huge problems with their refrigerators, particularly the "Gold Series". I read many reviews of Whirlpools refrigerators on the web, and there were major problems, including a number of house fires caused by the refrigerator. A friend of mine has a Whirlpool, which was giving him a lot of problems, so after a year and a half, he dumped it for another brand. Biden has got his hands into the appliance business, and there are new mandates that will lessen the quality of certain appliances like dishwashers and ceiling fans. Hard to believe that the President needs to micro manage ceiling fans when he can't run the country worth a hoot. The President is pushing for appliances that use less energy, which I say, stay out of the appliance business and the auto business. Biden has mandated kill switches and breathalyzers for all vehicles in 2026. More needless government intervention, BIG BROTHER intrusion.
Have a Hitachi... No issues till it became 12 years old.. Freezer still working but not the fridge..
Good tips boss! Nicely presented...
Thanks for watching!
All one needs is a basic refrigerator. All fridge or fridge/top freezer. All the fancy do-dads are not needed. Wi-fi connections, 50 doors/drawers/ LCD screens, fancy lights do not make the refrigerator any colder. My basic Frigidaire is 13 years old and works wonderful. Keep It Simple Sam.
I think a smart appliance is stupid. I do like my ice maker though. And because of my bad back I wanted the bottom fridge. I'm getting rid of my lower cabinet doors and putting in drawers. Now I'm trying to calculate what my lifespan will be trying to determine if my new fridge will outlive me. I've probably got another 15 years in me.
@@donnaarehartpiffier8800 Agree. All those 'smart' do-dads are not required and just add to the cost of the appliance. They also make it more expensive to repair.
Great video! Well, my Sears Kenmore lasted 30 years from 1983-2013. I then bought my first Whirlpool - basic design, top freezer and I declined hooking up any water features since I don't need ice cubes. The compressor died right after the 5 year mark so it was out of warranty. I thought it had to be a fluke so I bought another basic Whirlpool, model WRT311FZDW in 2018. Now here I am again 5 years later with a fridge failure! At least this time, it malfunctioned while still within the sealed system warranty. The tech came yesterday and will come back next week to replace the compressor & evaporator. Not only is the compressor weak at .5amps but the refrigerant is leaking as well. I pray this repair will buy me at least 5 more years but I will never buy another Whirlpool. At least I have a 40yo Norge refrigerator in my garage to save me from these breakdowns!!👍
Whirlpool was excellent many years ago. It's CRAP' TODAY
You are sooo lucky. Sears told me American Home Shield will pay for the installation of the parts that they cover. Wrong!! I was told installation wasn't covered. Sears quoted $795 to install the compressor & God only knows how much for the remaining 2 parts that went out at the same time. Home Depot sold me a Frigidaire on sale for $800 plus dollars. I now wonder why I pay for insurance with AHS! Not moving forward. I'll never own another Kenmore appliance nor a contract from AHS.
@@peggygray4259 It's sad that quality has gone downhill on appliances - to spend so much money every few years to replace them is a hardship. I researched home warranty companies several years ago & decided it's better to have an emergency fund to cover these expenses. I'm more comfortable selecting my own trusted appliance repairmen or HVAC person. RUclips has been such a great resource to DIY some repairs myself to save lots of $$!!
WE HAVE A FRIDGAIR AND IT STILL RUNNING 29 YEARS OLD . STILL MAKES ICE GREAT.
I've had two Samsung fridges over the course of 5 years and they both broke down so many times that with the warranties I bought for them, I was able to replace them both times. I then bought an LG and I LOVE it! Never had an issue in four years I've had it.
Have a GE frost free plain Jane top freezer with ice maker I bought used (rebuilt) 25 years ago from a used appliance guy in the garage here in Florida where temps in there can reach over 100 degrees in summer. Just keeps running fine and making ice. When the fancy Admiral side by side that came with the house died at 22 years old, I bought another GE (updated model of the one in the garage from a contractor supply as a dented blemished. The dent is on the back, about a 16th inch deep as big as a BB. Got $200 off because of it but still had full warranty, but we’ve not needed it- runs perfectly like our garage fridge. They aren’t particularly attractive but they serve the purpose very well.
In 2016, we went all in with Samsung in our kitchen remodel. All 6 appliances failed within 5 years. The oven and refrigerator ice maker failed within warranty. The refrigerator needed constant after market fixes. It was the worst and most costly. The worst item was the dishwasher. Although I could repair it myself. I had to blow on a pipe every 6 months, even after changing our washing habits. Turns out the Frigidaire we got to replace it doesn't get anything dry, so we aren't just po pooing Samsung. Bottom line use Samsung for tvs screens and phones - not kitchen appliances! The applicance that lasted the longest was the microwave. But the turntable broke. Samsung is junK.
I had a Samsung French door bottom freezer frig with water and ice dispenser that kept on going strong after 10 years. Not one single problem. Lost track after I sold my house. 😁
I currently have a similar fridge except mine also has the "beer drawer" as I call it in the middle and I haven't had an issue with it so far. It's going on 12 years now that I've had it. Just lucky perhaps?
I think the place of installation also plays; I just purchased a new LG and it barely consumes electricity, I am suspecting it has to do with not being in a closed space, there is a lot of airflow so I believe it has almost no stress.
Don't know who made it but after about 20 years with a GE, moved into a bigger house and needed a larger unit. Bought a Kenmore from Sears and it's still going strong over 30 years later. I have replaced the icemaker myself twice. Had to replace the door cams a couple of times, real easy and cheap. It's the side by side and we love it.
Frigidaire warranty is terrible!! I had a Maytag “wide-by-side” that had lasted 15+ years, but the ice maker quit working. Due to the age I decided it would be prudent to buy a new fridge rather than put money in the old one. Gave the Maytag to a friend for a garage fridge and bought a Frigidaire. The ice maker began having problems within 3 months. Had numerous service techs out and the problem persisted. Several of the service techs told me that the issue was a known problem with “Frigicrap” and that they would keep giving me the same runaround. So called Frigidaire and told them that due to the number of service attempts I wanted to return it. They said they would not honor a return but I could exchange it. What good would that do? I will never buy a another Frigicrap” in my life and spread the word anytime I can. Whirlpool or Maytag for me. BTW, the Maytag is still going strong in my friend’s garage…
2:25: "But at the end of the day the reason you're buying a fridge is to keep food fresh... not split an atom" LOL.
We have friends who buy top of the line gadget-filled appliances and have nothing but problems.
We buy the most basic and plain ones on the market and have no problems. Just sayin'...
Top of the line just means gimmicky
Hi Ashley, thanks for your info. May I ask you, is Toshiba refrigerator reliable and may able to last very long?
Thanks a lot for this informative video. What do you think about Hisense top mounted frodge freezer? Compared to LG, Samsung or Hitachi ones?
I bought a GE side by side in 1982. The ice maker was replaced twice and finally I went to ice trays. However, that was only problem I had but replaced it in 2020 because I wanted french door style. I bought LG and wish I still had my old side by side.
Your GE was American Made. Newer ones are made in China. Haier bought GE.
GE and GE Profile side by sides are made in Mexico
@@davemills5542 and owned by Haier and Haier is owned 47% by the Chinese Government
I have an LG refrigerator that is still going strong after 16 years. But the key factor in reliability is the number of complicated features that a refrigerator has. The more complex the design and the more features it has, the less reliable it is likely to be. Same thing usually applies to energy efficiency. Variable speed compressors are more energy efficient, but notorious for breaking down. Same with variable speed compressors on AC units.
Very true! Thanks for sharing.
I have my LG side by side refrigerator for 20yrs
That’s the problem, they don’t make them like they used to anymore. My GE Fridge is 37 years old and it’s never had to have a repair.
@@kellypearsall4540 One of the main reasons for that is government mandates for higher efficiency. There are some new proposals being looked at now that would impose even more complex technology to achieve even greater efficiency. Same thing for clothes washers that now are supposed to clean your laundry in a shallow puddle of water.
Because you have an LG with an older style compressor that is reliable. The new "linear" compressor is not as reliable as the older ones. My whirlpool lasted 18 years before dying. My LG in my rental house is going on 16 years now. My 4 year old Samsung has plenty of issues. Newer tech is crap and unreliable.
We have a 1944 G.E. refrigerator that has the freezer inside a compartment in the refrigerator itself. It has a big chrome metal latch handle outside and it continues to work as it should. We have to defrost it but that is the only inconvenience about it. It uses 2.4 amps, has no defrost, no fans or other features and is as quiet as a mouse. Its a wonderful second refrigerator that we use for beverages and bulk items from the warehouse grocery stores. Its going to continue to run for as long as we are around.
Excellent video in both intent and presentation. Well done.
Your video was extremely helpful. Any advice on a reliable dishwasher??
Thanks 😊
We always suggest Bosch when it comes to dishwashers, but there are several other good options as well. Check out some of our other videos on dishwashers!
@@BoulevardHome thank you so kindly! 🙏
I have had a Whirlpool for 35 years. Also use Cascade. Works the best for me.
If you can afford one, get a Cove.
This chick spoke straight facts here. Great Content!!! 😎
Thank you for the great tips. I was going to get the Bosch 500 series and decided to go with whirlpool.
Glad we could help! Both are great options!
@@BoulevardHome Hmm interesting. I was looking at the Bosch B36FD50SNS or the Whirlpool WRX735SDHZ, Which one will you recommend? Thanks.
I recently had to buy a new fridge. The supplier warned me away from Samsung sayings that they are not as reliable as Frigidaire. This is bourne out by my brother and several friends. My brother has a small apartment building and he bought some Samsung fridges and has already had to replace them. So that means that your message backs up our experience. Valuable information.
That sounds about right according to our experience as well! Thanks for watching
We have a GE that was bought new in 1996. Never been repaired. Use it as a basement refigerator now...
When GE was an American owned and American manufactured .
I love this video! As others have said, it feels refreshing to hear straight talk, backed by stats! Each salesman I talk to has a different opinion, but no solid stats because most of the breakdowns don't get back to them directly. I think for today's market the key to a fridge, is, sadly, getting a GOOD extended warranty, assuming something might go wrong. PS: I'm replacing a Beaumark that has been running, I think, since the 1908s!
Got a GE French door 7 years ago when we remodeled. Glad we bought the extended warranty as we've had it repaired 4 times. Bought a GE built in microwave at the same time, and it's been repaired 5 times. The GE dishwasher was repaired 3 times, and then replaced under warranty because the couldn't fix it again. Told the repair guys no more GE products for us.
Now our GE 36" five burner gas cooktop, and our GE double wall ovens have not had any issues.
Update as of March 2024. Evap fan that had been replaced under warranty went out again. I'm a DIY'r so I bought the fan online for $30 and watched a RUclips video how to swap it out. Works fine now but as I said previously...we will not buy GE again.
I rest my case! Lol!
I got all kenmore elite appliances that have been working great. Got them in 2013 and finally fridge compressor failed last year, not bad for 9 years. Got that replaced and working fine. Also last year the microwave magnetron failed, replaced that and been fine as well. Dishwasher and oven had no issues.
Some of my friends bought LG refrigerators and they've ALL had terrible problems with them, and have experienced difficulty getting them repaired, just as you say. Thank you for this video!
I was in that boat. Bought an LG new in 2018. Broke in early 2021 (yay pandemic) and it took 62 days for it to get repaired under warranty. This included 3 separate repair visits due to incorrect diagnosis and wrong parts. (It was a bad compressor). I had a baby at the time and let me tell you how much fun it was for my wife to be pumping and not able to store milk in the freezer. And there werent even other fridges/freezers available to buy during that time.
It’s the linear compressor in LG models that’s the problem. Don’t believe me? Just Google it.
I agree with what was said. However, I’m a tech geek and I have a smart home with smart appliances. So, I tend to upgrade more often than average. It’s the price I pay to have the latest technology.
I’m on my 3rd fridge in twelve years. I just purchased a French door Fisher Paykel. It was a bit more expensive but I’m a believer in you get what you pay for.
Wishing you luck with your new fridge!
Awesome, informative, professional narration. Thank You !😘👍👍👍
I just bought a Beko freezer bottom, without an icemaker. Salesman told me to make sure it was plugged into a surge protector. He said power surges are the cause of many board failures in the new fridges. The blue/green/red lighted produce drawer does a great job of keeping everything fresh!
Gee a 25 cent fuse located in an easy access would probably take care of this problems, they seem to do a good job with computers. It might surprise you how many of these appliances are made and controlled by China?
I agree completely. It's the kind of thing I can't see working, so I was a little sceptical. But then I had been noticing things in my office would die too often. Separately, power dropped out often, but only briefly, so I bought several UPS's, with surge protection. After a couple of years, I noticed nothing was dying anymore. It really made a difference.
Seems like the public need to have surge protectors for their entire home, at the main power panel. Electric utility companies have failed the public in the past 25 years as they used to provide clean continuous power. Today, we are subject to all sorts of issues like a third world country has with electricity yet the power cost in the USA is a good ten times more money. A whole house surge protector seems to be the only solution considering everything we purchase these days has a circuit board that was made for "perfect voltage regulation".
Over the years companies like GE and Whirlpool had some of their top end refrigerators (and other appliances) made for them by Samsung or LG, so it is not always easy to judge the reliability of entire brand, because they have so many different models, some of which may be made for them by other companies. This is especially true for the high end models. So while GE has been fairly reliable over the years, the top end models (including Profile) have been made by other companies and may not be as reliable, largely because they have more complex technology (including variable speed compressors).
I know of no GE refrigerator made by LG, but for a split second GE brand engineered Samsung french door refrigerators, but that is in the past. I know of no Whirlpool brand engineered products right now. Kenmore Elite french door source 795 refrigerators are made by LG, and just remember that Kenmore does not manufacture anything; all their products are brand engineered. There is a real good reason that one should buy a branded item and not a Kenmore, and that is while the brand may come up with warranty extensions and other fixes for certain issues, Kenmore rarely does, the brand won't touch a Kenmore. Example: LG might come up with a warranty extension on their refrigerators, but Kenmore won't do that for a Kenmore made by LG, and LG only repairs LG products.
@@mrtodd3620 GE appliances got bought by Haier, a Chinese company, in 2016. At one time GE Profile appliances were mostly made by someone else, but not sure who that was (or maybe still is).
@@Mark-rw3kw Usually putting a brand on a product from another company is based on not having an assembly line of their own to build such a product. I would say that if GE did that in the past, they probably don't do it anymore.
@@mrtodd3620 Youi may be correct, but GE Appliances is now owned by the Chinese firm Haier, so what happens in the future is anyone's guess.
In terms of appliances, the Korean's (LG and Samsung) have pulled off a miracle similar to the Japanese manufacturing miracle started in the 1960's. Before that Japanese made goods were considered junk, and later the same was true for Korean goods, but no longer is that the case. Samsung in particular is an giant industrial powerhouse, including appliances, electronics, semiconductors, computers, smartphones, food processing, textiles, insurance, securities, ship building, etc.
@@Mark-rw3kw Yes, LG and Samsung are manufacturing powerhouses. Too bad that their refrigerators disappoint buyers to so quickly after purchase. Samsung has a very poor repair network in the USA. I don't know if they use any techs besides subcontractors. LG does have their own repair network, and they are pretty good at what they do. But why bother buying a Korean machine when one built in our own country is better?
GE machines use proprietary devices (SmartHQ) to assist with diagnosis, and they are available for purchase by independent techs now. Very few techs have them so far. GE machines are also overly complicated, so a tech that doesn't have the device may not be able to repair a product well.