what I learned from the video is, that when you make a person feel good, the person will become so comfortable, that she or he will want to make a purchase, because subconsciously the person now needs to complete the experience
Instead of using “can I help you find something?” Try using “what are you looking for?”. It is a more open ended question and can lead the same response of “I’m just looking around” but it will give you overall better results in your initial engagement with a customer.
You can also ask "are looking for something for yourself or a gift for someone? if they say for "themselves" you can now follow up with... "so I know what direction to point you in - are looking for something casual or more formal - like work" and whatever they say, then walk them over to the appropriate area and start asking what size they are etc... If they say they are "looking for a gift for someone" then you can ask "is it for someone special?" if yes, then you can ask if they were thinking along the lines of perfume/cologne, jewerly,etc and proceed to ask more questions. Hope this helps.
but sometimes customers doesn't like it , as a customer myself when i have faced this question , i have thought like , ok this person doesn't like me being here wandering or without purchasing
@@abdulrahiman9347 Why would these kinds of questions make you feel that way? They just sounds like they're trying to help guide you to something specific you may be looking for instead of wandering aimlessly due to the fact that you maybe don't know the store very well.
1. Always have an item of clothing in your hand or be sorting racks. 2. Keep moving always with clothing in hand. 3. Smile and say “Welcome” If they say say “Im just looking” A. “Of course take your time I’m bringing some new stuff out now what sort of thing are you looking for? Don’t go up to them and start babbling too excitedly about how soft a tee shirt is. I love how this is BtoC sales now. Used to just be called salesman ship.
I just started my first job retail this week and i’m such a newbie but i strive to be a best seller on the floor. This really gave me good tips that I will put into action today, thank you!
One week into your first sales job and you are already researching? That is awesome. As a manager of a highly competitive sales industry, I would kill to hire people like you. Stay awesome. :)
@@desiraesims2696 there is a lot of people who just work in this industry but not many people try to improve your skills. I think employees such as @Sabrina wyd should be better appreciated :)
I started working at a men's retail store recently and I came up with something when customers say "I'm just looking around". I tell them we charge to look. 99% of the time customers will laugh. They've never heard that line before plus they weren't expecting it. Helps break down any defensive walls they have around them.
@@aveuch I believe you think you’re correct but it’s way more than just ordering something online but if that’s all you want then that’s what you’ll get.
I'm not even in sales and I find your videos captivating. Who knows where the future leads and so I enjoy learning all sorts of skills. Anyway - Great work! I appreciate you.
you are incredible. I'm amazed of how you have solutions for every situation, industry etc. can't never get enough info from you. I'm addicted to your post cast.
Wow! You are fantastic! And I'm glad that what you suggested is exactly what I have been doing. Still, I get in the 'not knowing what to do' mode when some customers say the classic sentence, 'I'm just looking around'! So, many thanks for this video. What great tips you gave!! Also, many thanks for recommending the book influence. I love book, so I had to pause the video to purchase it! Cant wait to start listening to it and to learn more from your podcasts! All the best
I find that the tips that you shared are practical. I love the example of the social proof. It reminds me of one of my ex-manager mentioned as people attract people.
Hey Victor, thanks for making this video. I’m a new hire to a store that just opened two weeks ago, and at first I thought people were saying they were just looking because the store was brand new. But it sounds like people will always be saying. I’ve came here looking for help with the start and the close. I’ll be checking out your videos on the subjects.
This is a good way to make sure a lot of people turn around and walk back out of your store. If somebody says "I'm just browsing" it really translates to "I'm specifically *not* interested in your high pressure sales bullshit". Not realizing that and continuing to intrude on their time and space is just going to piss people off.
I successfully sold furniture on commision for 14yrs. When people say they're just looking, they are telling you to give them breathing space and do not hound them. Tell them thanks for stopping in. My name is _____ and when you need any assistance please find me. Then track them from a distance of around 100ft. After about 15 minutes reingage them and say so which room are you working on? They will be more open now because you allowed them the time they wanted to check things out. Not bragging, but many years I wrote a million dollars in business per year.
Clyde Barrow I work at a leather jacket store but I will apply this. I have the most trouble walking up to people and knowing how to talk to each person.
Everything said here is true! I work at a retail store that sells jeans, a variety of jeans that are for different types of body types. If I see someone starring at the wall for too long I know they have never been here before I walk up and ask if their first time here. When they say yes I tell them about our jeans and how by just knowing their body type I can find them the perfect fit. 3/5 customer will end up purchasing at least one jean.
a worker once came up to me bc i think they noticed that i was new to the store & i was very embarrassed to say yes. but i really appreciated the help.
Victor this is really great, I'm one of your big fans over in retail. I sell kitchen appliances, premium (viking, thermador, dacor etc.) and regular appliances (LG Samsung, whirlpool). I could think of many situations that this could apply too. Keep the retail stuff coming. A few things I could think of that may help others including myself is selling on value over price (upselling a range or kitchen from what someone originally had in their mind) or transitioning to adding more pieces. Another big thing is converting some people from regular to premium appliances. It would be great if you could provide some feedback or possibly do a video! Keep up the good work!
victor Antonio how you find any time to even put videos and podcast online like every day amazes me i admire you and youre work i watch youre videos and podcast all the time and they help me greatly...very motivating. thank you so much.!!!!!!!
I believe that most of the these traditional sales tactics do not work anymore. They best thing you can do is let them know that you are here and come from a genuine place. Do not lie about scarcity. People pick up on that and call you out. Only discuss scarcity when it’s actually applicable and when you can prove it to them. If you work in a small store, invite them to browse and give them some time to process first. If you work in a big store, offer them something physical like water or mints 10 minutes later and approach with a benefit or interesting fact about that product. I’ve been in sales for 12 years and people never respond well to telling them that it’s going fast or that the last day of the sale is today. People like people that give them space. They aren’t as social as they used to be. Make them laugh and you’re in the game. Have favorites and go-to merch for specific situations. Mirror their body language. I agree with showing them that you like them.
Ive been selling my own stuff 5+ years and I agree to a point. It's not about 'lying' about scarcity, it's about letting people know you are doing something better at a good price for the value, and that alone creates scarcity because you are telling them they can't go elsewhere to get what you are offering. Also, it's not deceptive to have a sale and let people know it ends soon--a valid ending. Thats just being honest and giving good info. I think some retailers take this to an extreme and have things perpetually on sale, but it still strangely works in this day and age because people still fee they are getting a deal, even when they aren't really.
I subscribed within first 3 minutes of the video !! You are awesome sir ! I joined a retail and can’t wait to practice your tips and use it at work! ☺️
Some lady was trying to get me to join something and said "I can tell you have a really good heart", it was so weird and dishonest. Like, you literally just met me.
Yes. Tips are very useful, 6 principles of influence ppl. High light 3 principles, social proof, scared,reacting, exciting and benefits ppl. Clear example for retail case. Thanks.
lol When I say "I'm just browsing", I am politely saying "leave me alone". Nothing drives me out of a store more than a pushy sales person. I know its your job but I'd recommend just saying "if you need help let me know" and then walk away. Its not being overly pushy
Walk away but stay near the client because like in most commission based stores it's very competitive. Other associates will take over if you don't attempt to talk to the client or even assist them if they look at something they like right away.
Where I work our supervisors literally make us ask additional questions like "what are you looking for" "can I help" so we have to keep going back up to that person and ask them loads of questions, even if they said "im just browsing" or "i dont need help". They observe us too and if we don't ask questions your in trouble. I hate it so much
You arent being pushy by shrinking a showroom down for a customer. Just leaving someone alone and waiting for them to buy something is just being a clerk. You are doing a disservice to the customer and yourself. 99% of people didn't walk in to "just look around". They come in to solve a problem they have.
victor after seeing your videos i have become ur greatest fan.....there is not a single day when i don't see it....yesterday I read your sales influence book and could not stop myself to read the whole book the same dat.....it was just awesome.....I have no experience in selling but now i think with the mentor like u I will definitely become master in sales......thanks for ur videos.....specially your how to sell series.....love from india
Thanks sir. you are now my idol. I am a banker in Vietnam that very grateful for my and my job. Quick question you have any video about selling in banking with subtitle? by any ways thank you!
Personally, when someone gets in my store I assume he/she is looking for something so I go to them and ask " hi are you doing well today ? How can I help you today ? " people always answer yer to the first question and when you start on a positive answer you encourage positive answer and can allow yourself to control the conversation
@billyoung5826 Who hurt you so badly? When someone asks genuinely, "How I am doing?" And greets me with a smile. Whether I buy or not, I have a more positive view of the store and will tell everyone.
When I shop! I know what I want in terms of the object, price, quality, I document myself, and I don’t disrespect the sales person, I listen, but ultimately I buy what I need, not what I want, or someone else tells me!
Could you talk about tips in selling furniture and mattress specifically getting customers to try and buy a premium mattress when their not in the market for one.
@@Moetcartier at my job I didn’t, I have a physical labor background, and a high school drop out, I really fucked up my life when I was younger and now I’m fighting to make something for myself, my boss is just an awesome guy who told me he sees his younger self in me so he helped me out a lot
Hi Victor... Just came across your video. GREAT STUFF! Do you have a section specifically aimed at retail sales training? If so, where can I find them?
As your customer to be honest I don't think you should get up in my face and start giving me all this info. I feel attacked. If I actually say "I'm just looking around" I actually mean it and it also means to piss off. If I need your help I will ask for it. That's just me though
From a customer's point of view, when I say I'm just looking around, I mean it. I'm offended by sales people intruding, and I feel like leaving and find somewhere that won't interrupt my browsing. Just be available when I want assistance.
Hi Victor, i am in the sales industry in caravans new and second hand in AUSTRALIA :) love your work and your effort in showing others how to do it but i am having some problems that i would love to see on a video - here they are emailing the client on a product a lead or a inquiry getting them back in after the first walk in if your haven't sold at first buying stock from phone (buying stock for yard) other peoples caravans Thanks Karl
Хобби
what I learned from the video is, that when you make a person feel good, the person will become so comfortable, that she or he will want to make a purchase, because subconsciously the person now needs to complete the experience
Instead of using “can I help you find something?” Try using “what are you looking for?”. It is a more open ended question and can lead the same response of “I’m just looking around” but it will give you overall better results in your initial engagement with a customer.
GREAT point Jordan! Thank you for taking it up a notch :-) VA
You can also ask "are looking for something for yourself or a gift for someone? if they say for "themselves" you can now follow up with... "so I know what direction to point you in - are looking for something casual or more formal - like work" and whatever they say, then walk them over to the appropriate area and start asking what size they are etc... If they say they are "looking for a gift for someone" then you can ask "is it for someone special?" if yes, then you can ask if they were thinking along the lines of perfume/cologne, jewerly,etc and proceed to ask more questions. Hope this helps.
but sometimes customers doesn't like it , as a customer myself when i have faced this question , i have thought like , ok this person doesn't like me being here wandering or without purchasing
@@abdulrahiman9347 Why would these kinds of questions make you feel that way? They just sounds like they're trying to help guide you to something specific you may be looking for instead of wandering aimlessly due to the fact that you maybe don't know the store very well.
That'd make me more uncomfortable.
1. Always have an item of clothing in your hand or be sorting racks.
2. Keep moving always with clothing in hand.
3. Smile and say “Welcome”
If they say say “Im just looking” A. “Of course take your time I’m bringing some new stuff out now what sort of thing are you looking for?
Don’t go up to them and start babbling too excitedly about how soft a tee shirt is.
I love how this is BtoC sales now. Used to just be called salesman ship.
I just started my first job retail this week and i’m such a newbie but i strive to be a best seller on the floor. This really gave me good tips that I will put into action today, thank you!
One week into your first sales job and you are already researching? That is awesome. As a manager of a highly competitive sales industry, I would kill to hire people like you. Stay awesome. :)
Watch out for arsehole co-workers that steal sales.
@@desiraesims2696 there is a lot of people who just work in this industry but not many people try to improve your skills. I think employees such as @Sabrina wyd should be better appreciated :)
Me rn
Get out of retail as fast as you can. Learn as much as you can. Retail is an endless void. Politics, and bullshit. Good luck.
I started working at a men's retail store recently and I came up with something when customers say "I'm just looking around".
I tell them we charge to look. 99% of the time customers will laugh. They've never heard that line before plus they weren't expecting it.
Helps break down any defensive walls they have around them.
I'd walk out. There's nothing you have that I can't get online.
@@aveuch I believe you think you’re correct but it’s way more than just ordering something online but if that’s all you want then that’s what you’ll get.
@@aveuch you’re botted.
That's brilliant, I will certainly give that a try next time!
@@aveuch Then why'd you walk in to begin with?
I'm not even in sales and I find your videos captivating. Who knows where the future leads and so I enjoy learning all sorts of skills. Anyway - Great work! I appreciate you.
Victor Antonio, your videos are the best on sales that I can find on RUclips!
you are incredible. I'm amazed of how you have solutions for every situation, industry etc. can't never get enough info from you. I'm addicted to your post cast.
I don't have any sales training, just saw 4 of these videos, totally makes it easy to go along. this is awesome.
I love you like family, Victor. Thanks again! Many years of listening to you.
This video is blowing my mind, and I'm going to use this to revolutionize my sales process.
Victor, thank you for your insights to the world of retail and business! I will read that publication you "highlighted" today. Good day sir.
Wow! You are fantastic! And I'm glad that what you suggested is exactly what I have been doing. Still, I get in the 'not knowing what to do' mode when some customers say the classic sentence, 'I'm just looking around'! So, many thanks for this video. What great tips you gave!! Also, many thanks for recommending the book influence. I love book, so I had to pause the video to purchase it! Cant wait to start listening to it and to learn more from your podcasts! All the best
Great feedback Sabrina...thank you. VA
I find that the tips that you shared are practical. I love the example of the social proof. It reminds me of one of my ex-manager mentioned as people attract people.
Thank U so much Victor. Really appreciate it. This is gold
I'm going through a rebranding and this video has me so excited for my next steps. Thanks so much.
This is great advice. I just started working as a tech sales associate. And I’ve been looking for tips to be better and this is wonderful.
Subbed!!! Thankyou for another great example of objection handling... first class
Hey Victor, thanks for making this video. I’m a new hire to a store that just opened two weeks ago, and at first I thought people were saying they were just looking because the store was brand new. But it sounds like people will always be saying.
I’ve came here looking for help with the start and the close. I’ll be checking out your videos on the subjects.
Awesome sir, this is what I was looking for. Working for Tommy Hilfiger retail sales. Thank you so much.
will be showing this video to my employees in my furniture store tomorrow during our morning meeting. we encounter this all day, every day. thanks!!
Excellent! Thanks for the feedback Matt!
This is a good way to make sure a lot of people turn around and walk back out of your store. If somebody says "I'm just browsing" it really translates to "I'm specifically *not* interested in your high pressure sales bullshit". Not realizing that and continuing to intrude on their time and space is just going to piss people off.
I successfully sold furniture on commision for 14yrs. When people say they're just looking, they are telling you to give them breathing space and do not hound them. Tell them thanks for stopping in. My name is _____ and when you need any assistance please find me. Then track them from a distance of around 100ft. After about 15 minutes reingage them and say so which room are you working on? They will be more open now because you allowed them the time they wanted to check things out.
Not bragging, but many years I wrote a million dollars in business per year.
Clyde Barrow I work at a leather jacket store but I will apply this. I have the most trouble walking up to people and knowing how to talk to each person.
Great tips! Definitely Work on it this week.
Everything said here is true! I work at a retail store that sells jeans, a variety of jeans that are for different types of body types. If I see someone starring at the wall for too long I know they have never been here before I walk up and ask if their first time here. When they say yes I tell them about our jeans and how by just knowing their body type I can find them the perfect fit. 3/5 customer will end up purchasing at least one jean.
a worker once came up to me bc i think they noticed that i was new to the store & i was very embarrassed to say yes. but i really appreciated the help.
This video is very helpful! Your videos have helped a lot keep it up! :)
Omg, you're good👏 I'm not a sale person but all of your videos are great. I probably buy anything you sell. Seriously
Victor this is really great, I'm one of your big fans over in retail. I sell kitchen appliances, premium (viking, thermador, dacor etc.) and regular appliances (LG Samsung, whirlpool). I could think of many situations that this could apply too. Keep the retail stuff coming. A few things I could think of that may help others including myself is selling on value over price (upselling a range or kitchen from what someone originally had in their mind) or transitioning to adding more pieces. Another big thing is converting some people from regular to premium appliances. It would be great if you could provide some feedback or possibly do a video! Keep up the good work!
victor Antonio how you find any time to even put videos and podcast online like every day amazes me i admire you and youre work i watch youre videos and podcast all the time and they help me greatly...very motivating. thank you so much.!!!!!!!
This video is great, keep smashing it.
I believe that most of the these traditional sales tactics do not work anymore. They best thing you can do is let them know that you are here and come from a genuine place. Do not lie about scarcity. People pick up on that and call you out. Only discuss scarcity when it’s actually applicable and when you can prove it to them. If you work in a small store, invite them to browse and give them some time to process first.
If you work in a big store, offer them something physical like water or mints 10 minutes later and approach with a benefit or interesting fact about that product. I’ve been in sales for 12 years and people never respond well to telling them that it’s going fast or that the last day of the sale is today. People like people that give them space. They aren’t as social as they used to be. Make them laugh and you’re in the game. Have favorites and go-to merch for specific situations. Mirror their body language. I agree with showing them that you like them.
Ive been selling my own stuff 5+ years and I agree to a point. It's not about 'lying' about scarcity, it's about letting people know you are doing something better at a good price for the value, and that alone creates scarcity because you are telling them they can't go elsewhere to get what you are offering. Also, it's not deceptive to have a sale and let people know it ends soon--a valid ending. Thats just being honest and giving good info. I think some retailers take this to an extreme and have things perpetually on sale, but it still strangely works in this day and age because people still fee they are getting a deal, even when they aren't really.
Thank you so muchhhhhhhhh. It’s really help me to facilitate the retail team.
Solid tips & pointers
Thank you for the video!
That was awesome, thanks so much, I needed that! I just subscribed!
the best i been looking for the topic and founded thank you
Thank you Martin!! VA
One of the best lecture given so far... wao...
nice tips will apply this week.
Again, thanks for listening Martin! VA
This is fantastic!
Love this. Time to get the staff to try it out!
Fantastic tips. I'm a manager at guitar center and I will definitely be discussing these techniques with my team.
I subscribed within first 3 minutes of the video !! You are awesome sir ! I joined a retail and can’t wait to practice your tips and use it at work! ☺️
Omg I just did the same and just joined retail stores hoping to be better of sales
@@rolaeadeh6920 good luck Rola 😊✋
The best explanation ❤️
Love this Vid.. thank you. very informative!
Excelent advise being following and is working thanks!!!!!
Double O, thank you! VA
I got these answers but so far did not know what to say... thank for sharing your nice thought.
This is very helpful! Thank you
once again, awesome info!
Thanks John for listening and commenting! VA
victor thank you very much.
Excellent video‼‼ keep it coming!👍🏼📈
Thank you! VA
so right. You are the best.
Very good tips thank you for your help!
Thanks Victor. I'm in Men's clothing and I can use this very helpful.
Thanks Roy! VA
This was straight forward and very helpful
The best tactics are usually simple! VA
Great video thank you for your help
thank you very much victor, Im going to apply this to my job for sure,
Let me know how it works for you! VA
Awesome tips!
I have my first retail training tomorrow and this helped me a lot. Also the comment section (: wish me luck!
Good info Bro! Very helpful for retail.
Thanks MR! VA
Great information!
Victor, Can you make a video on how to establish more need for your product. also a video on how to appear more confident with your price.
Some lady was trying to get me to join something and said "I can tell you have a really good heart", it was so weird and dishonest. Like, you literally just met me.
I am in retail sales. But when I go for shopping and If the sales man stand next to me I get so annoyed that I have to tell him to give me space.
I hear you Charles...I'm with you! VA
Yes. Tips are very useful, 6 principles of influence ppl. High light 3 principles, social proof, scared,reacting, exciting and benefits ppl. Clear example for retail case. Thanks.
Awesome video!@!
- I'm just looking around
- Let me know if you need help with anything
Always worked for me.
If it works for you...stick to it!!! VA
That was fannnnnnnnnnnntastic!!!!
lol When I say "I'm just browsing", I am politely saying "leave me alone". Nothing drives me out of a store more than a pushy sales person. I know its your job but I'd recommend just saying "if you need help let me know" and then walk away. Its not being overly pushy
I with you Candle Kane!!! VA
Walk away but stay near the client because like in most commission based stores it's very competitive. Other associates will take over if you don't attempt to talk to the client or even assist them if they look at something they like right away.
Where I work our supervisors literally make us ask additional questions like "what are you looking for" "can I help" so we have to keep going back up to that person and ask them loads of questions, even if they said "im just browsing" or "i dont need help". They observe us too and if we don't ask questions your in trouble. I hate it so much
I agree, "Let me know if you have any questions." works fine and isn't salesy. Check in after 5 or 10 minutes, to see if they're doing ok.
You arent being pushy by shrinking a showroom down for a customer. Just leaving someone alone and waiting for them to buy something is just being a clerk. You are doing a disservice to the customer and yourself. 99% of people didn't walk in to "just look around". They come in to solve a problem they have.
I just got my first job offer and I'm so stressed to actually make sales as I never worked before, thanks for the video!
victor after seeing your videos i have become ur greatest fan.....there is not a single day when i don't see it....yesterday I read your sales influence book and could not stop myself to read the whole book the same dat.....it was just awesome.....I have no experience in selling but now i think with the mentor like u I will definitely become master in sales......thanks for ur videos.....specially your how to sell series.....love from india
Thank you Bharti,...you made my day :-) VA
Really helpful 👏✌️
Great video
Very helpful thanks alot
Thanks sir. you are now my idol. I am a banker in Vietnam that very grateful for my and my job. Quick question you have any video about selling in banking with subtitle? by any ways thank you!
First job in retail . I go up to potential customers and greet them and they said I’m just looking around
Thank you
Personally, when someone gets in my store I assume he/she is looking for something so I go to them and ask " hi are you doing well today ? How can I help you today ? " people always answer yer to the first question and when you start on a positive answer you encourage positive answer and can allow yourself to control the conversation
Stop assuming that. It's fucking annoying and it makes people leave your store, even if they want to be there.
@billyoung5826 Who hurt you so badly? When someone asks genuinely, "How I am doing?" And greets me with a smile. Whether I buy or not, I have a more positive view of the store and will tell everyone.
When I shop! I know what I want in terms of the object, price, quality, I document myself, and I don’t disrespect the sales person, I listen, but ultimately I buy what I need, not what I want, or someone else tells me!
Thank you..
I was just browsing videos and you made a sale 👍
This is awesome!!
Thank you! VA p.s., Great avatar :-)
wow a good presentation
Thank you soo much 🇯🇲
Could you talk about tips in selling furniture and mattress specifically getting customers to try and buy a premium mattress when their not in the market for one.
This helps me so much in furniture sales
@@Moetcartier at my job I didn’t, I have a physical labor background, and a high school drop out, I really fucked up my life when I was younger and now I’m fighting to make something for myself, my boss is just an awesome guy who told me he sees his younger self in me so he helped me out a lot
Wow thank you so much
Hi Victor... Just came across your video. GREAT STUFF! Do you have a section specifically aimed at retail sales training? If so, where can I find them?
As your customer to be honest I don't think you should get up in my face and start giving me all this info. I feel attacked. If I actually say "I'm just looking around" I actually mean it and it also means to piss off. If I need your help I will ask for it. That's just me though
B J Flores, you need to produce videos.
Brandon J. Flores same for me
From a customer's point of view, when I say I'm just looking around, I mean it. I'm offended by sales people intruding, and I feel like leaving and find somewhere that won't interrupt my browsing. Just be available when I want assistance.
I agree, you don't want to be an obnoxious salesperson...be helpful,...be ready...be aware of the customer in the store.
Thanks for the tips
You're welcome :-) VA
great video! Focus on retail was useful. Thanks
Thank you! VA
amazing
Thank you :)
Good information
Thank you! VA
love It!!
Wow i love this
this is the best selling technique
Hi Victor,
i am in the sales industry in caravans new and second hand in AUSTRALIA :) love your work and your effort in showing others how to do it but i am having some problems that i would love to see on a video - here they are
emailing the client on a product a lead or a inquiry
getting them back in after the first walk in if your haven't sold at first
buying stock from phone (buying stock for yard) other peoples caravans
Thanks Karl
Wish I could sell caravan too..
Hello Sir! ..... (I'm a rebel) Your videos show me that I really do not know everything! And I'm a hard-core saleswoman
great info, have a great evening, cause I will
Started at Guitar Center 3 days ago gotta get better at not being awkward
Great
Content
THank
you
Victor
Smil
Enthu
social proof
scarcity
liking