When I get " just looking ", I tell the customers they came in at perfect time to look around as we are having great sale on most of our merchandise. After doing a little pitch about the sales, than ask if they are looking for anything specific for themselves, family or a gift for someone special. People usually let their guard down and open up about what they are looking for.
Sorry to say base on my experience , but if you just trying to make them curious , better option is when customers walks in just treat them as if they are your best friend or you know them from long , or make them feel welcome/ always compliment about there looks, clothes, perfume and sometimes throw a question , oh which perfume, which brand ,bla bla bla And when they say they are just looking around,its your chance to introduce your shop in nice and polite way ,pointing out the the products , While introducing your shop ask them if they want to try it out or test it out, From there your sales pitch should do the remaining magic Remember, this society or generation always looks for attention or sometimes want someone to hear them , always have a nice conversation in the end , show them that you are interested in there personality Just dont be too fake with your kindness or questions that make them feel that you know better then the customer “Base on my experience”
I'm afraid I have to disagree. Based on my experience, the reason your process isn't always effective is when you start "complimenting" their clothes, perfume, etc. as you suggest, 1) even if it's sincere, they don't believe you (you have no trust at this point) and, more importantly, 2) you sound like every other salesperson out there because the "fake" interest opening has been around since the '50s. If you want to lower their initial resistance, you can't sound like the typical salesperson or they will just lump you in with the rest of 'em.
@@scribesntribeshey so what exactly would you suggest? (Genuinely asking) I’m still pretty new to this. And trying to be more confident in myself. But I feel like I don’t know how to build rapport with someone quickly yet.
Excellent stuff, the example on the confused tonality to get prospects to open up, reminds me of using Mirrors and Lables that Chris Voss talk about in Never Split the difference
This car dealer/furniture dealer analogy sucks for any retail workers that work at smoke shops, candy stores, beach shops, literally any store somewhere that someone could buy 1 or many smaller items. I'm VERY rarely fighting a "Big decision?" type moment. I want to sell more smaller stuff, I want these kinds of tips, but meant at getting someone to not only purchase the thing they came in for, but other stuff. I'd say I'm already good at it, but show something relevant to those types of retail stores as well.
@LIlFro- yeah, that's what I do. Whenever somebody tells me "oh I'm just looking around" I usually reply with "Well please feel free to ask any questions you'd like about any products in the store. I'd be more than happy to explain anything in here to you." That usually elicits a question from the customer immediately.
because if you think about it that’s not actually their goal they aren’t actually just walking into a store to look around for no reason they want something
I know what you mean. I just got a sales job that I earn hourly + commission for the first time. I’m afraid of being too pushy because I hate that. At the same time I want to sell.
Answer: your moral objections indicate that you are selling with your wallet. You can’t think for your cx. Find out what they value and offer what’s applicable. Sell the value, not the product
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Curious tone has gotten me into more quality conversations than any other tone and has helped to build rapport faster and more genuinely every time.
When I get " just looking ", I tell the customers they came in at perfect time to look around as we are having great sale on most of our merchandise. After doing a little pitch about the sales, than ask if they are looking for anything specific for themselves, family or a gift for someone special. People usually let their guard down and open up about what they are looking for.
Thanks Jeremy, good content's on this video if you can get more videos on furniture sales please.
Sorry to say base on my experience , but if you just trying to make them curious , better option is when customers walks in just treat them as if they are your best friend or you know them from long , or make them feel welcome/ always compliment about there looks, clothes, perfume and sometimes throw a question , oh which perfume, which brand ,bla bla bla
And when they say they are just looking around,its your chance to introduce your shop in nice and polite way ,pointing out the the products ,
While introducing your shop ask them if they want to try it out or test it out,
From there your sales pitch should do the remaining magic
Remember, this society or generation always looks for attention or sometimes want someone to hear them , always have a nice conversation in the end , show them that you are interested in there personality
Just dont be too fake with your kindness or questions that make them feel that you know better then the customer
“Base on my experience”
I'm afraid I have to disagree. Based on my experience, the reason your process isn't always effective is when you start "complimenting" their clothes, perfume, etc. as you suggest, 1) even if it's sincere, they don't believe you (you have no trust at this point) and, more importantly, 2) you sound like every other salesperson out there because the "fake" interest opening has been around since the '50s. If you want to lower their initial resistance, you can't sound like the typical salesperson or they will just lump you in with the rest of 'em.
You must be over 40 thinking like that… that’s old school
@@scribesntribeshey so what exactly would you suggest? (Genuinely asking) I’m still pretty new to this. And trying to be more confident in myself. But I feel like I don’t know how to build rapport with someone quickly yet.
Dudes a Genius
I know. Now I can help my customers to figure out what they really want
Wow, amazing information! Work smart not harder.
I just naturally knew this but I am to nervous to do it
Hi Jeremy, what kind of screen are you using?
Excellent stuff, the example on the confused tonality to get prospects to open up, reminds me of using Mirrors and Lables that Chris Voss talk about in Never Split the difference
I'd love a video on selling at an RV show !
Great training. Thank you.
Great stuff Jeremy as always
This car dealer/furniture dealer analogy sucks for any retail workers that work at smoke shops, candy stores, beach shops, literally any store somewhere that someone could buy 1 or many smaller items. I'm VERY rarely fighting a "Big decision?" type moment. I want to sell more smaller stuff, I want these kinds of tips, but meant at getting someone to not only purchase the thing they came in for, but other stuff. I'd say I'm already good at it, but show something relevant to those types of retail stores as well.
Ive found that Asking questions that put you as the expert in the conversation works really well for me.
@LIlFro- yeah, that's what I do. Whenever somebody tells me "oh I'm just looking around" I usually reply with "Well please feel free to ask any questions you'd like about any products in the store. I'd be more than happy to explain anything in here to you."
That usually elicits a question from the customer immediately.
Very informative thank you
Reverse 🔄 psychology ✅
what if they have more objection?
Insightful!
Bro I wish he made this sooner !!
This is good ❤
Cool😊learning
From Angola
Beautiful
yea just stand in front of the screen the whole time nbd...
So many close ended questions. 😂
That's how you take and maintain control of the sale
I say hi what can I help you find.
They come back with "just looking"
Not sure I want to ace faking sincerity....
I sell beauty items
how is this not annoying to a customer who just wants to browse around?
because if you think about it that’s not actually their goal they aren’t actually just walking into a store to look around for no reason they want something
@@emcvey What if they are accompanying someone else with intentions of shopping?
@@EmmettCobain well then they’re just an extra person and your focus is the person actually shopping
Maybe because that never happens?
Ur a weak salesperson
This is brilliant but why does this make me feel like a slimy salesperson
I know what you mean. I just got a sales job that I earn hourly + commission for the first time. I’m afraid of being too pushy because I hate that. At the same time I want to sell.
Answer: your moral objections indicate that you are selling with your wallet. You can’t think for your cx. Find out what they value and offer what’s applicable. Sell the value, not the product