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Adjusting Xfinity wifi routers to fix a Roku that won't connect to the network
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- Опубликовано: 16 авг 2024
- Suddenly having troubles with your Roku connecting to your wifi? You are not alone. If you use your Comcast/Xfinity modem as your wifi router, this fix is for you. This tutorial will show you how to log in to your Xfinity internet account and adjust your 2.4 GHz wifi settings so you Roku will be able to connect again.
Over the weekend I helped my brother troubleshoot his Roku and why it wasn't connecting to his wifi. All the other devices in his house connected fine and the Roku could see the network and had excellent signal. Scanning the Roku forums, this seems like a constant problem for Roku owners.
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Chapters:
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00:00:00 Intro
00:02:10 Tutorial on how to fix
Thank u so much! Xfinity technician was over to my house and spent two hours, restarting modem, changing old cable wiring outside our house (under Winter storm warning with below zero temperature), unplugging modem etc and still our Roku would not connect. I was about to switch to AT&T internet if i hadn't come across your excellent tutorial. Thank u so much. Happy Holidays to u and your family.
OMG I want to give you a huge huge hug and say thank you very much you are the only person on RUclips that has fixed my Roku problem if I can send you some money please let me know how. Again a huge huge thank you. I have spent a week trying to fix this issue.
Thank you! I recently traded in my old 21 year modem for Comcast latest with modem and wifi all in one. Well after 2 weeks Roku stopped, couldn't figure out why, tried everything. Refused to connect to internet. Well stumbled on this tutorial. Wow it worked! Saved me from a call to a snively nosed Comcast worker! Thank you!
I knew this was the problem but forgot how to get into the settings ❤👌👍🏼haven’t did it yet but I know it’s going to work.THANK YOU SO MUCH
thank you Dominic. In my case i used the Xfinity app on my cell phone to log into my Xfinity account and from there was able to get to the Comcast modem settings, was able to drive down to the WiFi protocol settings and yeah, just g,n no B. On my phone app there was a drop-down dialog that had a radio button with 2 choices, 2.4GHZ g,n or 2.4GZ b,g,n, I clicked the radio button for the b,g,n option and then clicked 'apply settings'. After a couple of mins, the Roku connected and content was displayed.
I just had to say thank you. I tried so many different things, and number combinations, but nothing worked. I stumbled on this, and Yay! Now I can watch Yellowstone on the big screen again.
Thanks so much you solved our tech issues in a matter of seconds rather than spending hours with tech support.
Thank you so much! I searched everywhere trying to figure this problem out! Your video solved my issue!
Every video is the hit the Home button 5x…. But you my friend are the TRUTH!!! Thank you bro
Bro you are a WIZARD! I was raging last night because I couldn’t get it to work with the other trick. Bless you man.
Your a life saver!!!!? This has been happening for months I even went out and bought a new Roku and it did the SAME THING I was so pissed thank you so much for the help!!!
THANK YOU, THANK YOU, THANK YOU!!!
I have a "dumb" TV with a Roku box. Exact problem I had. Cancelled my cable last year, so Roku is all I have for entertainment. After 10hrs of trying absolutely every fix known to human kind, I found you. Thank You is not enough but will have to do. ⚘
Omg thank you so much! I literally tried everything and this worked. For anyone wondering this can also be done in the xfinity app. In the app click the connect icon at the bottom. Then click then name of your Wi-Fi. After that click advanced settings from there you want to select 2.4 and 5 GHz Wi-Fi. Then you will click edit next to 2.4 GHz Wi-Fi.
You can’t do this anymore Xfinity Comcast sucks
Comcast a garbage company that rips off customers. Very lacking customer service
False, you can still do this very easily.
after you change it, it works perfect!
@@GoblueJohnchange what?
@@Boxers769 you can adjust the router settings just like this video describes.
Thank you so much for this information. I have called Comcast and nobody seem to not know why my ruko would not connect and was trying to sell me their products.
This actually worked. After more than two weeks of no Roku, this worked.. Thank you!
This was the cure for my Roku issue... I have multiple Roku's throughout the house, some with Excellent Wifi signals and others with Poor Wifi signals. Was going to but a Signal Booster... You saved me, even my Poor signal TV's are working perfectly. Liked & Subscribed1 Thanks Brother Dominic!
Thank you sooo much … I’ve spent nearly 2 days trying to figure this out. . I’ve tried other ways people have posted and it didn’t work! Thanks again for this video
Have been trying to figure this out in my limited time for almost a week! Everything I read wasn’t working. This helped!!!!!!! Bless yo for sharing this!
Tysm, they use the app now but all the directions are still basically the same. I knew something was up when this issue only appeared with our roku devices after using the comcast gateway so this was a lifesaver.
You are my hero!!!! I’ve been dealing with this for weeks, even bought a new Roku and still wouldn’t connect. Thank you thank you thank you!
I swear I just did the same thing this information was a blessing
O.m.g I totaly dont use Xfinisomething and I come from somewhere in Canada, I had the exact same prob than your brother, I tried two other different methods online and it never worked a bit. I was TOTALY unsure about yours, and... wtg it did work almost instantly! I am flabbergasted! Thx thx thx!
Oh btw, your name is totaly a name from here in Quebec, it's kinda common, was weird for me to see this 😄🤟
OMG, tears, I'm so happy, nobody could help not xfinity nor roku, thought I'd never have access to my Roku ever again. Took me a while to find advanced settings because I have a Chrome O/S - but I found it and changed it really easy! Watching my Roku as I type. Thank you soooooo much Dominic, I think I love you! 😍
You should have called Roku support... We know what is the fix
@@sylargabrielsylar I tried, they're unreachable.
If you’re skeptical about this, DON’T BE. IT WORKED! Thank you man.
SAVED THE YEAR!!!!! We've been struggling with this issue all during Covid. WE LOVE YOU!!!!!
Several videos later... I stumbled upon yours. THANK YOU...I knew this was provider related but had no idea how to fix it. This fixed it for me. Thanks again.
Thank gosh! I've been trying since black Friday, tried all the other videos and reset "special menu" things I've seen out here. And 🤯, change my router setting. Thank you!
Dominic you rock! your simple advised worked perfectly for my case! I didnt know that the GH band was affecting ,y roku connection
I tried this out the other day and it worked like a charm, but I had to do it again today and it still wouldn't connect no matter how many times I tried. No joke, I got pissed off and threw my roku at the wall, plugged it back in about 15 minutes later, and to my surprise, the abuse worked.
hahah
Your video is fabulous and so helpful. I only had my Roku for a month. It worked and then suddenly stopped working but my Roku TV was working fine. It was driving me crazy. Your video is so clear, that we finally got it up and working. Thank you!
Thank you for the valuable information in this video. Spent 4 hours trying to troubleshoot...reset modem...all the usual stuff...to no avail. On my own, I never would have figured it out. Big, big thank you:)
You're welcome!
@@dominiccorriveau ❤️❤️❤️ this tutorial vid...it worked! Thank you so much, Dominic, for the great technical support! You're an excellent technician!💯 (Don't say anything...but your brother's blessed to have you as fam!) 💯😆 Again, thank you so much! God bless!
I am having this same issue with my Roku, after an xfinity software update. I tried this fix, but I do not have access to 2.4 and 5g settings. These are "automatically managed" now to "optimize my experience" and it seems like there is no way to circumvent it. So my Roku box is a paperweight now. Thanks, xfinity.
omg Thanks very much for this video. That issue started in my ROKU a couple of days ago. I tried everything. I watched a lot of videos with no luck. I even did a factory reset of the device !!
Dude! Thank you! This issue has been pissing me off for a couple weeks now. Problem solved!
Oh you was a lifesaver I have tried everything it’s been 24hours without my tv in my bedroom, saw this video 💪🏾
Am I the only one who can’t find the advanced settings for anything on the xfinity app ???
It took me a while to find you and this video, but, man, you saved the day with this - can't thank you enough. You have a new subscriber!
I have been trying everything all week to try to connect...find your tutorial, and now it works, thank you so much!!!
FINALLY SOMEBODY WHO KNOWS WHAT THEY'RE TALKING ABOUT!!! Thank you!!!!!!!!!!!!!!!!!!
This was so awesome! I’ve fighting this for 2 days and your solution was the only one that worked!
It will not work for me
Thank you so much!!!
I was so frustrated with this issue. After trying other things I found your video and I tried it.
it worked on my both roku right away I’m so relieved. Finally !!
SIR!!
Do you know how long I’ve been trying to fix this crap you are the MAN!! Thank you very much you have seriously made my weekend & year!!!
First off I gotta thank this guy because I've been at it for a week now since I got home from camping and had unplugged my roku for some reason and haven't been able to get it to reconnect, but this actually just now did the trick. The downside is I couldn't get anywhere on my computer trying to follow his instructions until I got on my phone and logged into the xfinity app (I hate how they seem to be FORCING me to use my phone app for everything now and quite frankly distrust it. I don't use xfinity phone services so why do they want me to put an app on my phone?). Anyway, i went into the app (my phone is connected to my wifi, I clicked on "Connect" down at the bottom of the screen, my wifi name popped up and I tapped on it, then tapped on "Advanced Settings" at the bottom of that screen, and at the top of the next screen is the "2.4 and 5GHz WiFi" he shows in this tutorial. I tapped on the "edit" 2.4 GHz WiFi option and saw that mine was set wrong, it gives you a little drop down menu and I selected the b,g,n option, scrolled down and tapped "Save Changes", waited five minutes, and VIOLA, it connected on the first try.
You helped me! Thank you!
Thank you SO MUCH! I literally went to walmart and bought a new device and still had this problem till watching this video haha thank you! 🙏🏻
Thank you so much played around with my roku about 2 or 3 hours then decided to check you tube did what you said and worked right away. My lap top even works better thanks so much.
I usually don’t comment on videos or say thanks but this was a big help I been on the phone with Xfinity all day and everything . Thank you so much I wish I would’ve found this video way earlier
Hi, what did you tell xfinity they’re acting like they can’t change it for me🤦🏽♀️
THANK YOU THANK YOU THANK YOU!!! I’d tried every possible reset on RUclips and yours is the one that did the trick! Genius
THANK YOU!!!! Took me awhile to find this video but fixed it immediately!! Roku support didn't help at all. WTF?! And spent an hour on the phone with my internet provider and they couldn't help either. Thank you so much!!
Thank you so very much for this.. I tried everything to fix the problem & nothing worked... Then I found you're video and did what you said.. and it took care of the problem 100%. Thank you !
Seriously thankyou sooooo much this happened to us. Came home from work and it just wouldn't work. This worked! Thankyou so much really felt helpless.🥰
Not to be redundant, but you are a genius!!!! Thank you so much for saving me from this frustrating dilemma!!!! So grateful!!!
My problem was not related to Roku - but your solution WAS the fix. Tested and verified. Thank you brother!
@daveqlockard if you don't mind what was your solution. Because I have the same problem for months can you please send me your solution . Thank you
@@user-yz8jg5bs1g My issue was the devices would connect and then drop with "couldn't connect'. My router has the default 2.4 and 5ghz networks with the same names. Each of those wifi networks has different protocols. If you rename each network, you can select the one with protocols that match your device. In other words, I renamed my dual band network network from "myWifi" to "myWifi2.4" and "myWifi5", and then chose the 2.4ghz network for my device.
Thank you soooo much.... this fixed my problem, only downside was all my devices got disconnected but got them back on... appreciate the help...
Thank you so much man, like everyone else commenting is saying you saved the freakin day! My wife and I just moved into a new place and spent hours we should have spent doing..other things...messing around with our nearly new roku set up! Can't thank you enough many blessings to you and your family🤘
I was frustrated too. Same error. You really helped me. Roku is back. Thanks 😁👍🏼
This worked for me, you can also change the settings needed from the Xfinity app. Thank you!
Thank you very much for your help, Dominic! I was really getting frustrated setting my Roku up after moving into Xfinity territory.
can you do an updated video showing it done on the APP? i don't see the option to change it on the phone app??
Whoopwhoop.....Thank you soo much! I have been without my TV for over a month. Glad I found your video. It was short and sweet, just how I like it. 👍🏼👍🏼👍🏼
It worked! You are Amazing. Thanks so much for sharing this with us. i purchased new HDMI cord and was about to throw my Roku away.
It worked! Other videos saying to press start 5 times, etc. did nothing. But this fixed my issue! Thanks!
You honestly saved my life, thank you so much for this video!! I had gone almost a week and was getting so frustrated. Thank you!!
Thank you.. i been watching the wrong videos this whole!!! And this video worked!!!!
Soooo I’m having this exact same issue, but I have AT&T not XFINITY. Please help!
Thank You, this happened to me often, was just resetting & resetting till it worked. but this makes sense & worked great.
This was incredibly helpful! Thanks!
I've watched 15 videos and ALMOST smashed my roku (both of them) THEN you came into my life. THANK YOU.
Xfinity couldn't even help me when I called and bitched...
Thank you so much for sharing. After a week of trying to figure it out I then came across your tutorial. I appreciate the help.
Thank you so much you saved me, I was struggling and trying for like an hour and finally I found this video and got it resolved. Thanks..
Thank you so much!!! Quick and to the problem!! I've spend months trying to figure it out.
IT WORKED!!!!!! I have been so frustrated with this…. YOU SOLVED IT!!!!
i tried everything sir and this was my last option and it worked THANK YOU sir!!
Mann I had been struggling all day since lastnight this video really helped out thanks a lot bro💯💯🤝🏾
I fixed my Roku TWICE with this! Thank you! I love you! 😁❤️❤️
I was ready to throw the TV, ROKU, router and all out the window. Thank you.
THANK YOU! THANK YOU! THANK YOU!
I've been fighting this issue for a week now!
What if I have a different internet like Kinetic? This is definitely my issue but don't have Comcast or xfinity. Both Roku and Kinetic techs were no help and blamed on each other. I have been working on 2 diff tvs for hours!!!🤬 Thank you for your kind help ❤
You are an absolute GENIUS!!! 🙌🏼🤓 I have had this problem with my Roku player and my Roku tv and I have researched this issue relentlessly for a couple of years now and you are the one and only resource that I have found that has resolved the issue!!! Thank you so very much!!!
Why in the heck couldn't I have found this weeks ago this is always happening to me thank you so much for the help!!!
Big ups. Thank you POS Roku works now
Wow I’ve been literally going through this for two days straight and literally within three minutes of learning how to do this I’ve succeeded !!! thank you so much
Omg thank you so so so much. I wish I found you before wasting hours on the phone with useless Xfinity
You are the real MVP!!! It worked!! Struggling for 4 days lol
Been trying to resolve this for weeks, constantly having to reset. I have an ATT uverse router and while I can get into the settings of the router can’t see how to make the edit to complete this.
Appreciate your help!
GOD help me. I was going to lose my mind soon if I hadn't watched your video. Thank you muchly
Omg I was going crazy for the last 48 hours! So glad I found this video worked for me
Thank you SO much!! I have been fighting with my Roku for days trying to figure out why it wouldn’t connect to my net work and this worked thank you for the very clear tutorial
Wow!!! It worked I watched soooooo many other videos and nothing but this one saved me.. thank you so much!! 😊
AMAZING!!!IT WORked.. Its been 3 days of trying everything!! WOw Thank you
Thank you so much!!! I now have my sanity back. You are a Godsend 😁
Xfinity has stopped people from making these adjustments.
Why am I no longer able to view/change some advanced settings?
If you don't see the 2.4 and 5 GHz WiFi settings (WiFi Mode, Channel Selection, and Channel Mode) in Advanced Settings, this means these settings are now being managed automatically to help optimize your home network and provide the best performance possible. Additionally, if you have xFi Pods, you won't see your 2.4 and 5 GHz WiFi networks listed separately. Pods require that you only have one WiFi network name and password, so that all of your devices can seamlessly connect to the network that will provide the best WiFi signal at any given time.
OMG you are so AWESOME FOR THIS!!!
THANK YOU!! You just saved me some money! I’m grateful! You’ve got a subscriber from me! 👍🏽
Thank you! Even though my IP is COX and their internet wifi settings are little different than Xfinity it was easy enough to find it and to fix/modify my 2.4G wifi in order for my Roku to finally connect!! The struggle was real! Thank you so much !!! for your time spent creating and posting this "tutorial" video and your clear instruction that helped so many of us out here! Stay safe!
Who's the big damn hero? This guy.
Website no longer available
Omg FINALLY! Thank you so much bro! Roku should be paying you for this info. I was about to give up and just get a fire stick lol
mine worked by charging my wifi password might be simpler for most people. my projector that has a roku on it randomly disconnected one day and wouldn’t connect back for the life of me i did all the restarts and factory settings even to my modem nothing worked even my other devices were still connected. i had been using my hotspot for a week and finally got tired of it. tried the password before going into the setting s and it connected immediately after i put the new one in hopefully helps someone else.
My Xfinity settings doesn't allow me to switch to b,g,n. Only options are 802.11 g,n and 802.11 n...
THANK YOU! I just bookmarked the link to this video so I can come back to it if/when this problem occurs again. I spent a week futzing around with my roku, (and on their website) modem, hdmi cable, tv, etc and finally just bought a new Roku box. The one I had was less than a year old so I'm not happy about Roku failing to support their product by putting this solution on their website.
Now, does anyone know why Roku has been auto-billing my credit card 4.95 a month? (they only have my cc# because I used it to purchase my last ROKU box directly from their website and did NOT consent to any subscriptions) Shape up, Roku or I'm gonna replace you with a Fire Stick .
Yes thank you!! I’ve tried everything!! This fixed it right up