As an original owner of a 2015 rogue 85k sv awd .I’ve myself changed the CVT oil to Castrol CVT oil twice and it’s 100 times better,including Mobile one 75-90w front and back differential.All the OEM oils were total shit .
So, that stealership blew out the sunroof drain tubes and performed a pad swap, then claimed to have machined the rotors(clearly not done) and serviced the trans fluid(also no evidence of this procedure) and charged the owner for these services. That is FRAUD! After Ray changed the trans fluid, there was evidence of the fluid being spilled and witness marks on the drain plug(first ones seen). The owner has a valid case for court with the video evidence that our ever vigilant Ray has provided!
One thing most stealerships lack is empathy. Having dealt with you and Lauren, It is one of ya'lls most glowing traits. **You listened to me. You gleaned what you needed to move forward and you diagnosed my car's issue. You then repaired the problem after considering the approach which included a limited repair fund on my end. My car got fixed...I witnessed the repair via a RUclips video and I didn't have to hock my dog to do it. Thank you Ray...thank you Lauren. 💖
It's hard to find honest mechanics, keep supporting Ray and Lauren and tell your friends about them is how we keep the good guys going. Thank you for your business from all of us honest mechanics.
I do agree with main dealers can and often do put on extras on your bill. But if you have a relatively newish car consider that it needs updates to it's on board comp and back yard mechanics dont have access to this expensive equipment. Also remember if any damage is caused by the back yard mechanics ie blowing the comp you will probably find that only the main dealer will be able complete the repairs. This is only my personal experience from a back in the day.
That is up to the lady that got scammed by them. She needs to go to 60 minutes or some other current affair style program to expose them and get her money back.
wouldnt be hard to figure out the dealer name, just look up the city where ray's shop is and search for nissan dealers. ray did say she took it to the dealer in the city there, so there ya go LOL
Took my 90 Dakota to local PNW tire chain to have rear shocks replaced, forgot to have tires rotate/ balanced at that time. Took back 2 weeks later for rotation and tech told me my rear shocks were worn out. I said loudly so everyone in waiting area would hear "The shocks this very store installed 2 weeks ago are already worn out? Go ahead and replace them under warranty. I INSIST!"
I love it when you called them out curious what did they do?? Change them ? Apologize? Put their head down in Great Shame knowing they got caught cheating you? Love to hear the outcome. Please tell us.
@@johnfeight2123 Manager rushed over to "handle" the situation. Trick is I'm a USN veteran (E6). He folded like a card table, and begged not to force the warranty replacement. I agreed not to go that far, didn't need more unnecessary downtime on the truck. But he did suspend the tech. Afterwards I contacted the corporate office in Prineville. Word is the manager was demoted and transferred.
My friend had a Pontiac that started to "squeak" when braking. You know those little wear indicators that touch the rotor. He took it to the dealer and they "fixed" the squeak. A few days later, the brakes were growling so he went to a brake store and told them the dealer just did a brake job. The tech had him come into the garage and showed him what the dealership did for the brake job. They bent the little squeakers away from the rotors. They did a real brake job and saved the parts which he dropped on the dealer's owner's desk. A check was immediately cut. This is the same dealership that rolled the odometer "AHEAD" to get out of my warrantee. My lawyer got them to give my money back and they bought the car back. They are now a Chevy dealer since Pontiac went away.
This video is the perfect example of why I am so busy in my shop at my house, dishonest shops. I’ve been a tech since 1976. I opened a shop out of my house in 1987 and have been busier than most shops ever since, not because I’m the greatest mechanic but because I’m honest.
I do what I can when I can , but when I can't, I always befriend an honest mechanic when I move to a new area. I try to keep at least 2 vehicles at all times, so that I don't care if my repairs are the last on their priority list, so long as that don't rip me off .
I look for a non-dealer shop that has been in business for at least a decade. A crooked dealership can stay in business for a long time. A sole proprietor can't.
Kudos to you! You can also sleep easier knowing you are doing your business the right way and customers will always recommend honest techs/chops. I know I made a decision like this with a major tire retailer after they repaired a tire that I had that I had bought elsewhere (1 month old) that wasn't fixed by the seller and this new place did it at no cost. Three sets of tires later (and two family members switched at different outlets) and the same level of experience. Honesty always wins and I'll always pay a bit more (though I haven't had to) to go to an honest place!
Alleged warranty transmission service, lead my good buddy to confront the service manager. My buddy wiped the dirty dipstick on the service advisor's tie and asked him, "does this look like fresh oil to you?" The pan was never touched, much like in this video. This story lives rent free in my head! Just the best. Not all heros wear capes... well done Ray
Unfortunately this is all so common with stealerships. Quick story of my experience with one: Suv was violently shaking. Had it towed to dealer. They reported a bent drive shaft. Estimate to repair, $1,264. I declined. Had it towed home. After my inspection, $26 rear universal joint. Took me less than hour to replace. I wont even go into my experience with my 4 year old Toyota van. In watching Ray's channel the past 2 years I have learned so much in doing my own quality repairs. THANK YOU RAY for your content. You rock my man!
Toyota dealer told my wife $640 to replace Steering wheel clock spring on 2010 camry . She told me to fix it! $63 dollars and 55 minutes later it was good as new. The should be able to do it in 30 min.
I learned as a child to never take anything to a dealership, unless its under warranty. Now, I hear good things about the local Toyota dealer here, but each is its own.
This stuff happens everywhere. On a job in lexington KY and needed to get my 07 Volvo V70 serviced. Took it to a dealership to have the work done. Also requested that the sparkplugs be changed. Pick it up the next day and took a quick look under the hood. Sparkplugs are under a plastic cover that needs to be removed to access the plugs. Cover still covered in dust, no fingerprints, nothing. Had a little chat with the service manager and asked him how it was possible to change the plugs without touching the cover. Oh, sorry sir, we forgot to do the plug change but billed you for it anyway. They made me good finally. I was a auto mechanic in a previous life so knew what to look for. Rip off artists depend upon customers not knowing anything about thier vehicles...
And no one that works at a car dealership is on the high ground. It's amazing they think that sales people are the only crooked people at a dealership. THEY ALL ARE.
I AM SOO GLAD THE LADY TOOK HER CAR TO RAY! My wife has a 2011 Acura CRX and every time we went for an oil change after the 35K miles to a dealer, the Service Department (Service Destroyers) said that the transmission was leaking.. Ray never found the leak....... THANK YOU RAY and WIFE UNIT for taking care of our needs and NOT the GREED!
I am reminded of a very old Aamco commercial where someone pulls into a generic mechanic shop, something something, and the guy standing by the pumps playing with the filler hose says, "I was BORN to fix a trans-miss-e-ohn!"
There is a video on RUclips in an undercover investigation about the dealers in Canada and how they rip off people, I guess this is going on everwhere.
I see work orders occasionally that have like a 90pt inspection from brakes, fluids, tires, battery and charging system, play in suspension...anyway, when they give a grocery list of that stuff and tell me they were in and out in under 20 minutes...it raises an eye brow or two.
I’ve been a machinist for over 31 years. If those rotors were machined, that is the sloppiest job I’ve ever seen. Nice job helping people out. Honest mechanics are amazing to get.
Lol... the closest those rotors got to ever being machined was during their actual manufacture close tr to a decade ago base on the year and model of that vehicle 😅
This is one of the biggest reasons I love this channel. My wife's Buick Enclave, we continued to have the dealership service it. They give you their all-points inspection documentation to show what all they 'checked.' My wife comes to me telling me the steering is sticking and getting really hard to turn on tight turns. Take it out for a test drive; and what do you know sticking.. hard to turn etc. I take a look at the power steering fluid and oh look, it's low, like REALLY low. Topped it off, issue went away. Now I save all those reports. I went back a year and double-checked and each one showed that it was checked and in good working order including the one we had a few months prior. There's NO WAY they were checking it with it as low as I found it, and I found no evidence of leaking. AS you can guess, my wife has asked that I take over general maintenance again... yay me :)
most mechanics ive worked with are 100% honest guys when it comes to what repairs they recommend and perform, and will generally do their best to take care of the customer's issue as economically as is reasonable. The few that aren't honest give the rest of us a bad reputation.
My mechanic is a clone of Rainman Ray. I had a mechanic before my current one that I thought was a good, honest dude, until I didn't and he wasn't. I was told about my current, honest mechanic from the only car dealer I would ever trust to be 100% fair and honest about the cars he sells. It's very important to me to be associated with folks like this, especially since I have a really bad habit of trading cars every year of so. I can't have the ones I want all at once, so I've made a list and will eventually own them all, one at a time!! Fist bump to all of the honest, hard working mechanics keeping our vehicles on the road!!! You are a dying breed.
Yo, I'm a nissan tech in AR. It's pathetic what some of these dealerships do... Giving us techs with a little integrity a bad name across the board...being a 2015, they should have started with a tcm reprogram to update the code set logic for cvt judder. Then redrove and see if it sets any of the judder codes. P17f0, p17f1, p17f2, etc. Rarely do we start with pulling the pan to determine whether there is an issue with a cvt. There are some good TSBs on this stuff. I enjoy your videos! Keep em comin!
Wow! That's a reply !! Sounds like this might take an hour fer test drive/code reset and test drive ... and then onto the next customer who may really need a tranny... And as usual they quote you book-time, do the job half assed in half the time and and then start the Next job on the hours I paid for. Ha! I'm driving my 2004 Civic; that every time I check; says it still don't want any engine oil...
as a Nissan owner.. I found out the 2nd time I changed my MT oil, there was a (20+ year old) TSB that said essentially to overfill the case a little. I had done this originally as that was required to match the amount that came out (and it seemed "right"). I was a little worried doing it the first time but quickly forgot. Turns out (from TSB) a few had been damaged by low oil on inclines. Point is, the dealership system HAS TO GO. Nissan was spot on with their TSBs, have good engineers, and D21-D22 were great trucks.
That's also why the new guys get all the fast flat rate jobs and the tech gets all the shitty warranty work because you have to beat the clock and on extensive warranty work they don't pay worth a dang leaving the experts allways racing to make good flat rate vs the new guy who can parts slap and make double pay couldn't imagine why guys shop jump
If I am not mistaken part of the repair techs pay is calculated by the book hours of a job rather than the actual time spent, so is this the tech ripping off the customer, or the dealership itself systemically overcharging?
I've done most of the common repairs on my own vehicles over the years and even I can see those rotors were not turned. I think your suspicions on the transmission are likely true as well. Always love you videos. Hope you're doing well in your own shop. Your integrity, knowledge and work ethic makes me glad to see you in your own shop. God bless.
Yeah, I agree. But I had that happen to me with a Nissan cube and it was under warranty but it did exactly what that lady described. The dealership replaced it free.
Our family had an honest mechanic do our work for years until he retired. He fixed several problems at no charge that were simply and only took a few minutes to fix. My dad had and issue with our Pontiac. Dealer told him he need to replace the engine. A friend of his told him about this mechanic to get it checked out. Found out he fixed the problem for under a hundred dollars and ran the car for another 15 years. He even came to our house once to change the water pump. Needless to say, our whole family went to that guy until he retired. Its so hard to find honest mechanic now a days. Seen to many get ripped off by shops, especially toward women. Thanks Ray and Wife Unit :)
My 2015 Toyota Rav4 had a problem with the rear liftgate opening and closing. I took it to a dealer and a tech took a quick look at it and told me the hydraulic struts needed to be replaced and estimated a $1000+ repair for parts and labor. I went on a trip to visit my Brother and told him about the problem. Since I wanted a oil change, he suggested I take the vehicle to his Asian mechanic and have him look at the liftgate and do the oil change. He took a quick look at the liftgate and said he thought it just needed a adjustment. When I picked up the SUV the total bill was $105 for the synthetic oil change and a liftgate adjustment. I wish that mechanic lived near me,
@@CitEnthusiastEven if she's not local, honest mechanics and technicians are so few and far inbetween sometimes the drive is worth the honest service. I mean Car Wizard from Omega's and Hoovies garage have quite a few clients who are from out of state because of the quality of their work.
I gotta say Ray, your content has taught me so much I’ve finally moved from the repairs guy at a quick lube shop to full blown Euro tech working flat rate, and starting out I’m making decent money already. I gotta thank you for the quality content. I feel like I owe South Main Auto and Car Wizard the same thanks, y’all make it easier to work your way up the chain in this industry by making the work funny and interesting in creative ways. I’ve been watching for 5 years looking for little tips and tricks I can use on my daily grind and studying the way you guys go about your work, and it’s brought me to financial independence and stability. Can’t thank you enough man. Keep up the good work.
I really don't understand why some people think they can rip of in that way. Don't they go to sleep at night? I wouldn't close an eye if I did behave like this. One of our old customers stopped by yesterday. It was a quick fix and I didn't charge her for that. She couldn't believe her ears. Nobody else would do so, she said. Well, maybe not, and maybe I'll never get rich, but I sleep very well each night. I believe you do the same. Honesty pays of. Respect Ray. You are one of the very few who'll be honest enough to say the trueth and not rip of unexperienced carowners.
They do sleep at night. This is the job they were grounded into. I see it every day. Hours on the job = money in your check. This "extra" money, for many mechanics, puts chow on the table and pays rent/mortgage. When you work for a dealership, you must have hours/time on the job to make a good paycheck. Ugly but it is the truth.
@@lougarcia7265 Then I'm glad to say that I've learned otherwise. For us honesty was - and still is a mantra. If you rip of customers they won't come back. That's what you'll make a business of: Happy customers.
Hardly. Ray breezed right past the customer's transmission complaint: how it was revving and slipping gears at stoplights etc. There's no metal shavings, no error code to be found, and the fluid appeared to be fine. Neither Ray nor the dealer did anything at all to find the problem, unless low fluid level was the only issue. It's hard to guess with no obvious leaks etc.
@@spacehonky6315 From other posts it is said the fluid is WAY past expiration date. If it has never been changed, the possible problem is obvious. And Rays comment about Nissan's CVT's added to the issue. And, AND...it's a Nissan.
@@spacehonky6315The car will be back next week for another check and an oil change. We’re looking for the DTC to set. I did a spill and fill service on the trans to see what happens since I found no metal and the P0776 DTC does not indicate transmission failure.
Well they saved 200lbs of steel per year in production by deleting the dipstick, then introduced a level sensor that costs more per year while in production as nobody was looking at their dipsticks however the level sensors fail often which has exact the same effect as not looking at your dipstick. Modern crap.
You are even lucky to get a spare tyre. The one my grand daughter got was not even the same size as the other 4 tyres. Buying a new one was not an option. There weren't any. Scrap yards say they rarely get them. Teslas I am told don't even come with a spare.
So after eighteen years in an unnamed Nissan dealership I do have some comments. Followed by twelve plus years at independents and now retired. At one point our service department had twelve ASE Nissan master techs and a total of twenty four techs. Our dealer group was purchased by a large dealer company that begins with an A and is nation wide. You have to guess who I’m referring to so we all avoid unnecessary legal issues. Anyway within a year we were down to a few master techs and a whole bunch of young kids with zero experience. I am so happy to be retired and not dealing with the industry these days. I did sell lots of Nissan CVT’s at the independent shops when they hit the 100K mileage so my guess is the dealer tech was confident in selling a pattern failure repair.
No real mechanics, just parts fitters, who Lot of the time just regurgitate what their diagnostic tool says with little or no understanding of basic fault finding and no desire to learn..!!
I got screwed over by my local GMC dealership once and caught them too. I brought in my 2011 Sonic that was leaking break fluid in the rear lines and you can see it leaking standing next to the car. They called me said the car was ready for pick up and everything was repaired under warranty. Picked up car & break lines still leaking. Obvious they didn;t look at them. But the work oder did reflect it was done. I made GM aware of the huge liability they caused and I was getting a lawyer! GM paid me and fixed the issue!! GM stands for Giant Mistake. I went back to Toyota thank God!!!
I’m with you 100% on all of this and I’m will to bet that they didn’t replace the sunroof drain either. They probably just blew it out. I know dealers suck but this is beyond pathetic. I hope she sues the dealer for fraud.
new car sales are tanking...dealerships are leaning on the service depts to make ends meet...i would expect all kinds of stuff like this is going on now...especially to customers who are obviously not car experts.
Exactly! I tell everyone to do their own maintenance, and if they do not know how, learn. This is one of the great things about social media. There's a how-to video for almost everything!
There’s a lot of people who simply aren’t handy enough to learn how to wrench on their vehicle. I always try to teach people how to wrench on their cars, but there are people that just don’t have the insight or smarts to properly understand it. Take that up seventeen notches with modern cars, where changing brake pads requires a master’s degree in bullshit resolution finding. That’s why we invented repair shops. Now more than half of these repair shops are scam shops. Great isn’t it?
@@donniev8181 Bro for real tho, Ray is the reason why I started working on my own car, him and chrisfix. I tell people that I am a youtube mechanic lol, I youtube it and if it looks possible I do it.
One thing I've learned over my 53 year marriage is that it's always the guys fault. Just keep saying I'm sorry dear and your marriage will last as long as mine ... lol
Nice job stealership!! Keep on doing this so that more of your customers support local independent service centers like Ray’s. This is why skilled professionals are leaving dealerships and going Rouge as well as individuals like myself are subscribers of Rainman and other RUclips channels educating themselves so they can properly take care of their own vehicles. Nice work Ray and Lauren keep up the impeccable work as always!!!!
In 1995, my parents bought a new Honda Accord that they, myself, my brother and sister all drove. It was a generic, 130hp sedan - it wasn't driven with any real care, but we never pushed it hard obviously. It was an outdoor-stored car (eastern Canada), and in 7years, we all put on just over 220,000 kms (~137,000 miles) on it. It had its routine maintenance on time. Not once in 7 yrs did it have a single solitary issue. It was tight, not a spec of rust, and no suspension rattle, despite being on horrible roads for at least 4 months/year. 100% reliability, 7yrs, 220k kms. That was a car built in 1994. 30 yrs later, we've gained absolutely nothing in terms of warranties or reliability. Even in EV's, where 95% of the complex, moving parts have been removed - if you want your car to have 100% warranty coverage to 140,000 miles, you're gonna have to pay ~%5k for the warranty. Why? Consumers deserve far, FAR better protection. We take it up the tailpipe when it comes to the planned obsolescence of household appliances, lawn mowers - but we are taking way too much abuse from car makers. I'm sorry that American made cars haven't been reliable since the 1960's, I wish they were better, it'd be great to keep the money local - but it seems Toyota/Lexus are the only ones who prioritize reliability. Honda, Mazda, sometimes KIA, occasionally Hyundai, the odd Subaru - but not one of them with the confidence of a '95 Honda Accord. If something goes wrong with a mid-sized sedan in the first 5yrs/100,000miles of ownership, the dealership should fix it immediately, at no cost to the owner, with an apology & the offer of a loaner. Cars have been around long enough - it's time to make them right, or the car maker's shareholders should suffer huge losses when issues are discovered. EV's are relatively new, but as far as probs with them - no transmissions, no exhaust/combustion/cooling, no excuses. Make them tough or suffer the spotlight of shame. I know there are complex systems that warm/cool/maintain the battery/motors, synchronize many new technologies, etc, but we're long overdue both reliability and innovation. CVT not working right? Replace it, Nissan, like Subaru does. Subaru covered my 2016 WRX for 10yrs/120,000 miles - for free. As they should. Nissan's reliability has plummeted in the last 15yrs. It's the worst Japanese car made in the world right now. Now people get ripped off by those fixing them? No. No more. Nissan, fix it. Apologize. Give it back working.
Amen brother! These are great points! Cars should be better now than they were in 1995, but somehow this happened, same as with appliances from the same era, tough, easy to repair with youtube, long lasting, cheap parts...now it's all cheap and using "tech" that breaks and cost too much to repair...sad...
@@theadvocate4698 Yep. I've got a one bedroom apartment in the city, and it came with this dishwasher that HAS to be 30yrs old. It maybe cost $300 new. I've had it for 11yrs & I can't break it. Cleans really well. I'm not one to clean the plates off before putting them in. My parents bought a fridge, dishwasher, washer & dryer new when they built their house in 1986. They lasted until 3 yrs ago. That's not just reliability, that's pedigree. They got really nice new appliances, and the fridge died after 2yrs - its warranty was 1 year. WHO PUTS A 1 YEAR WARRANTY ON A FRIDGE? Washer had a prob as well. Dryer still going after 3yrs, but it takes 3 times as long to dry everything. Consumers have been enduring this planned obsolescence nonsense like battered spouses in the 50s. Companies are beholden to their shareholders, not the customer. That's why they have such huge surcharges & fees after the pandemic - they decided they're recoup the losses, despite claiming the capital losses - instead of simply having a bad year like the rest of us. Just once - a large company telling its shareholders, "we had a bad year, it's not the customers' fault - we're not gouging them to meet the expected margins, we're gonna slowly climb out of it". A local dairy company paid their workers 100% of their wages & benefits while Covid ravaged the world. They didn't have to, but they were doing really well the previous year, so they looked after their own. Their prices didn't go up either. They actually angered the grocery chain by telling them they were upcharging for their products "due to Covid" (greed). I buy their brand exclusively. There's no reason the average EV can't get 300,000 miles without serious issues other than battery replacement, except for the fact they want to sell you a new one every 4yrs.
I worked in dealerships (at least 15 years in FL) 29 years total. I see this over and over. Thanks Ray for letting this woman into the shop. Most would be afraid of the insurance companies.
What’s sad is it probably was the tech being lazy. In every shop I’ve worked in turning the rotors paid a few tenths in flag time, rather than putting new rotors on which was included with pad R&R labor. Granted that was quite some years ago but still some shady shit.
When I had my shop going, had a lady come in with a iron duck/2.5 she said the timing chain was slapping against the engine needed to be replaced. I was backed up with work @ the time told her to bring it back in a week so I could take a look. About three days went by and I done a bit of research on the engine. She showed up said she found sum1 else to fix it. I told here to come to my office 4 a sec showed her that her engine is gear to gear and that the bearing on the outter side have play is all. She paid over 600.00 dallers to a mechanic that showed the timing chain and gears.she was pissed off she was robbed.
You've got a major issue, Ray. If you keep recording your work to prove you fix the issue a customer has, you're going to become overwhelmed by regulars. You are a gem.
About a yr ago, I took a 2006 Trailblazer to the local Chevy dealer. A brake line failed in the 6" long section of the braided part, the rest was hard line. Took it in a was told that the brake line is no longer made and they will need to make a custom hose. Quoted over the phone, $1000 for the job( I don't remember if this was for 1 hose or both hoses, or if labor was included). Took it home, and after about 15 minutes of searching the web, found 1 of the hoses, but the other was discontinued. So, I ordered 2 of the one that was stocked. The the other hose needed a different bend when connecting to the ABS module on the frame. Took about an hr to install. Haven't been back, used be to be my place to go for repairs, or oil changes. Not anymore. Wish I had a mechanic like you Ray around me.
I finally had a good car with our Trailblazer. I was just about finished with the list of broken or almost so items. Then a black girl, Chalandra, my wife's friend, had it taken. She stole it. The cops (of Kansas City, KS) were no help, and one thing depends on the other in life. Everything deteriorated. I didn't think things could go lower. Then my wife died. Am I just asking for pity? I hope not.
One thing you should check is the battery health, my sons Dart had the transmission acting up, turned out it was the battery oddly because of codes it has to send from computer back and forth to transmission, he could select a gear and car would not move. Changed the battery as it was going bad, viola, trans works fine.
We like Ray SO MUCH, and this is just another reminder why. Always glad to see Lauren in the program too. Truely the Dynamic Duo of excellent car care!
I took my car to Brakes Plus here in Nebraska for rear brakes. I requested and paid for their premium service that included resurface of rotors. When they said it was ready I looked down through wheel to see condition of rotors. They were untouched. The service tech got mad that I called them on the failure to do all of the job I paid for. He drove my car in a reckless manner at high throttle back to the service bay. Same old Sheet . No matter where you take your car they may not preform the maintenance you paid for. Never going back.
Nowadays you should just replace your rotors. Some states are no longer allowed to shave them. They are made thinner these days. They don't cost a lot. Shop online, I found them for as little as 20 bucks! Plus you get brand new VS thinner ones, and or over shaved.
@@kennaples3611 . Sure, I was in Florida this spring and had a shutter in the front end when braking at highway speed soon after having tires rotated. Last shop had over torqued the lug nuts . So I took my Outback in and asked them to do front brake job and turn rotors. Even though the rotor was smooth with no significant ridge they said worn out of spec and charged me additional $300.00 for two rotors instead of turning them. When you’re far from home shops can screw you around as it is harder to pull them yourself and get them to machine shop for checking and resurfacing .
@@edmc1000 unfortunately many business owners nowadays are crooks, the whole damn world is full of crooks, don't even get me started on the fake inflation. It's no more then the usual corporate corruption hiding behind the news laughing all the way to the bank.
I had a transmission shop (not a dealer) tell me that I needed to replace my transmission as they said that there was metal in the fluid. I was complaining that my dodge ram shifted hard. I took my truck to another transmission and repair shop for a second opinion. The second shop said you might need a new transmission as there is some metal but not enough to be concerned yet, so lets just service the transmission with new fluid etc. and drive it for a month. Then bring the truck back for another transmission service and we will check again if there is more metal or not. So I serviced the transmission, brought it back in about a month and all was good. No new transmission needed. Continued driving that truck for another 10 years with no hard shifting or any transmission trouble. Just shows that so.e just want the big profit jobs and not put the customer first.
The world would be a better place if every shop operated like Ray. The homies at the other shop might want to argue but Ray's got the proof on video, he's a good man for being respectful and not putting them on blast publicly with his platform.
The country would be better if we fought to allow people like Ray to say the name of the place without getting dragged into court at great expense. You should become famous when you do crap like this.
We need nationwide laws that say: Any shop that does fraudulent work like this must refund the ENTIRE visit bill, and PAY the customer the cost they were charging them, FINE the business $50k, and FIRE and BAN everyone involved in the lie, starting with the mechanic and service writer. Then this unscrupulous crap would stop real fast.
As someone who works at an auto parts supplier in Canada with a fleet of Nissan Versa Note's I am very familiar with the Nissan CVT transmission. We are an extreme use case as our fleet of 80 vehicles is constantly in use, and our climate is very extreme. We have had to replace 6 CVT transmission total due to various failures usually around 175,000 miles (280,000 kilometers). One of our stores had one of their cars at their local Nissan "stealership" for warranty recall work, the store manager had requested that they do a transmission flush and they refused to do the work. We have a strict service schedule and flush them at least every 50,000 miles (80,000 kilometers). They wanted us to replace the transmission. We drove the car 100 miles (160 kilometers) back to our main warehouse and sent the car to the small local shop that we deal with to look over the car. They performed the service on the car, which included replacing the internal filter that no one except for this shop is aware that is installed in these CVT's. The biggest issue that we came across with that car was that the transmission cooler in the radiator was plugged up to the point that we had to replace the radiator and a few other items, but the CVT is still functioning perfectly. That situation has resulted in us looking at bringing all of the cars to this independent shop just to make sure that the transmissions are serviced properly. TLDR: We have a fleet and Nissan tried to replace the transmission when it wasn't needed. The car had a plugged cooler that was causing the intermittent transmission issue. My service recommendation for every CVT owner needs to get the transmission flushed every 80,000 miles (130,000 kilometers), and Nissan customers should find a shop that will replace the internal filter.
This is why I do not like taking a car to a dealership for work. My daughter mistakenly took her car to a Nissan dealership for an inspection. They failed it and wrote up a large laundry list of items that needed repair. The quote was more than twice the value of the car. Then they tried to sell her a new car. They even said that it could not be driven and needed to be towed. They said the rear wheels were locked up. The tow was covered by our insurance so that was not an issue. When I heard this I called BS and could see myself that it did not need all that work. The rear wheels were not locked up when it arrived back home. I took it to my regular mechanic and he was able to fix it up for a fraction of what was quoted. We were not happy with this dealership. A trusted independent mechanic is someone who should be valued for their time, knowledge and honesty. Good work Ray.
Yup. I have the son of a guy I was a customer of, who took over from his Dad. Son is honest like Dad. My truck is at 116,000 miles. He finally agreed to change out my original spark plugs. 15 years old. I try to give him my business +. I asked him about water pump and fuel pump. He says “you don’t need them”.
Glad to hear someone is doing the right thing! Thank you for being honest in your work! If you or I stole money from the dealership we would guaranteed be in handcuffs!! However if it’s the other way around it’s not biggie in there eyes.
That is why even at my age I still roll around on the ground and do my own work. I caught stealership and shops trying to rip me off multiple times. I haven't found a Rayman Eric O or Ivan from PHAD close to me. I lift my glass and toast to you and the others mentioned. For the honest work and ethics you possess and the work your preform.
I had a similar event with Kwik-Fit in the UK many moons ago. In for rear brakes and when I went and collected. They had "replaced" the rear shocks without permission as they were "leaking" I told them no I am not paying for that. They demanded the payment and unlucky for the locals in the shop the regional manager was there. He came out and demanded I pay. So I then produced the receipt for the shocks being replace 7 days before at the same shop!. Lets say he was not happy and nether was I. I got the brake job for free.
Can’t tell you how much I appreciate videos like this. Ever since I had a dealership lie to me about the Security Code with my 2001 Ford Expedition I’ve NEVER trusted them. You expertly highlighted the need for a SECOND OPINION with our vehicles. Hopefully someone learns from this and you’ve saved them substantial trouble & money!!
This is why ray videos his work to show what he said he was going to do. So when someone comes and says something he can show them the video from start to finish.
Not all of the vehicles they repair/service get video documented, that would take up so much time and they have so many vehicles coming and going. However we all know every vehicle that comes into that shop is getting the best, honest service available.
Dodge Dealership story: after me doing a brake job on my wife's car, brakes were very spongy. Days later, it was suggested the brake fluid be changed. I had the Dealership do it. $200CAD. Brakes were 'ok' after that, but still not the best IMHO. A year later, rear brake line burst. Took it to the same Dealership for repair. They said the brake fluid was black and needed to be changed. I went to look. It was BLACK! I asked if that could happen within 15 months of being changed. The Tech and Service Mgr said no way. I asked Mgr to check the service records for Jan. 2022. He said, "Hmm. We changed that fluid." I said it looks like the job was never done. They did a "complimentary" brake fluid change after repairing the ruptured brake line. Stealerships are just what they're called.
Ray’s honesty is beyond reproach. If I were closer, I would definitely patronize your fine business. My experience with OEM dealerships is that some are dishonest, like this one. However, there are many that take pride and do not try to steal. Look for family-owned dealerships with local roots and community participation. Any decent dealer should be quick to resolve her situation and offer a sincere apology.
I want to believe you, but I’ve never been to an honest dealership. Every single one tries to take advantage of you with bright smiles on their faces. All you have to do is play dųmb and watch how quickly they’ll attempt to rįp you off.
I have never understood car dealerships, do they really think people are that stupid? I was looking at a used truck where the dealer tried to claim it had 80,000 less miles on it than the odometer read, the Carfax showed the truth, did they really think I wasn't going to check. People like this give all mechanics a bad reputation and make it harder for the honest few. This car dealership should be sued, or at least exposed.
It sells so they do it. No need to make it harder than it is. Just go watch Ray older videos. See how much crap he must to put up with working for a dealer.
You have done this lady a great service. When comes into your shop after called her you can show her those areas that she was charged for and never done. The transmission pan as well as the rotors. Job well done.
About 65% of the population has an IQ 98 or below. They can function but are not capable of higher level thinking. So taking advantage of them is relatively easy. Why do you think phone scams are so high?
That's a shame. Shop told my wife she need brakes and rotors to the tune of $900. After i changed them a month earlier for $168. So many dishonest mechanics out there.
Back in the 1990's My Grandmother had new exhaust put on that year to pass the state inspection, then the shop (not a dealer just a crappy scam artist mechanic) replaced the entire cat back and claimed that it was bad and didn't keep any of the old parts back anything up. When she said that the exhaust had just been replaced to pass the state inspection she was told that it rusted through since then. Rusted through in Eight months, very unlikely. It originally went in just for a oxygen sensor replacement which they did do.
@@mikeprebianca936 Yep, and it annoys us techs when they put on not recommend work, work that needs xyz done first specifically cause otherwise comeback, or fluff the quote we gave them, which makes us look bad.
sure, you're not factoring in the labour and the fact that you used cheaper parts than they were quoting you too. "they quoted 900" but they quoted you OE brakes and you got chinese shit and think its the same
Sad fact that dealerships need to resort to theft . This is the reason I have been doing all my own vehicle maintenance. Thank you Ray for your honesty.
Back in the late 90s, I took my ' 87 Nissan Maxima to AAMCO. because the linkage and 1st gear were giving me problems. They took the transmission apart, assessed the damaged and tried to sell me a rebuilt transmission. I was skeptical that they had actually removed the transmission for the price of their diagnostic service, but they took me into the shop and showed me my car and the transmission. It was quite pricey for the transmission, but not so much for the diagnostic service. For whatever reason, I felt compelled to get a second opinion, so I instructed them to put it back together. I think they were unprepared for that, but did as I instructed, with the caveat that my car may be underivable from their shop. Not only was the Maxima drivable, but I never had any transmission problems from that point forward. That was a great lesson about second opinions, although I never did take the car to another shop.
Good on yall for not shaming the dealer and fueling a never ending mud slinging festival. Thank you Ray for just being honest and providing a honest service to your clients.
It is refreshing to find an honest mechanic. I do most of my service on my vehicles. I wish I lived closer. I have learned a lot from your videos. Have a blessed and profitable day.
As a family man I got ripped off enough, I finally asked a friend who owns a dealership. In the mid 80s I got the new car with 100% extended warranty to 100k. On a trip, my transmission died with 36,000 miles. Taurus was dismantled and completely replaced transmission etc. They put car back together and we test drove it. All good. At the cash register they dropped a $5,000 + bill on me. I pulled out my extra warranty. They tried to get me for some belts and fluids. I said no way. 😂
If you go to a dealership 💯 you are getting scammed. Not a dealership in America that doesn't screw you in some way somehow. Stay away from them. 50 percent of the shops are just as bad, but at least they have to win your business, so shops like this are honest and do good work. Thanks for the videos and the honesty. It's a sad state of affairs when people take advantage of others.
I will say this… there are crooked people out there in every profession… I’m proud to say 40 years of going out of my way to help customers at my dealership… just like Nixon said I’m not a crook and proud of it
Its refreshing to see a good honest mechanic. Took my truck in for an oil leak, dealership mechanic came back saying it needs a new engine for something minor I already knew about. Didn't even look at the oil leak in 2 weeks.
I worked honestly at ford dealers for 34 years. Turned good hours. Never cheated anyone. The last dealer I worked at, the tech across the shop replaced pads and rotors on every state inspection that came to his stall. Amazing! What luck he had that every inspection done needed brakes. Oh, and by the way with that code the check engine lamp would be on
Our state got rid of safety inspections several years, but some dishonest representatives want to bring it back because shops are complaining about not making enough money
Ray is a great guy and need more people like him in the world and like how he recorded every repair to have proof of bad mechanics and also covering his tail
Angry isn't even strong enough. It's things like this that make people leary of whom they can trust. Giving mechanics a bad name. Thanks for shining light on it Ray.
You know you have found a true professional when they get just as frustrated with another "professionals" work rip off as if it was their own car. Then to tell the customer to get money back and we will just try a simple fix and see if the issue comes back. Love it.
There aren't words for the rage this crap makes me feel. This is why I do all my own mechanical work. There isn't a mechanic I trust other than Ray and a few others on YT. There is a special place in hell for shops that do this to unknowing people. Good work Ray!
Mechanics as a general rule are scammers to women car owners. It absolutely disgusts me as a woman that mechanics cannot be honest. After being royally ripped off once by an unscrupulous franchise repair shop in Toronto, Ontario Canada, I finally found an honest mechanic who is honest to men and women. Wish there were women mechanics but I guess it is too dirty a job for women to be interested in. Keep up the great work Ray. Your honesty will go a long way to more business.
Yeah, I was just about to mention-there are no witness marks on the bolts, so that pan has definitely never been removed. And I completely agree, those brake discs are far from new; they’ve got at least a couple of years on them! I never understood why anyone would try to rip off a customer. Building long-term trust with a customer is so much more valuable. And they'll bring more business your way-it's like free advertising.
I'm a dealer tech for Nissan - This was fun to watch. Should call these shops out by name - but anyway if you're ever working on another rogue, P17F1 = Valve body replacement P17F0 = Trans replacement
We almost never take you literally you are the king of metaphorical sarcasm. When you lie about service preformed that is fraud and a crime. They should go to jail for that.
On the Jatco transmission you need to change the oil fluid at 35k miles the first time, and every 25k after that. There is a cooler cartridge filter and a pan filter. Never use anything other than Nissan NS3 oil. ( older ones NS2)After market oil may ruin your CVT. Never use it. The CVT OIL in the video is screaming for a fluid and filter change. I service these transmissions on a regular basis. I have seen all the ends and outs of what you can do wrong. Main killer is not changing the fluid regularly, or not using genuine Nissan CVT fluid and filters. A lot of times the Nissan shops, Don’t change the cooler filter which leads to fluid blockage and death of your transmission. ( you absolutely have to change the cooler filter Ray! ) there is no silicone on the gasket. It is a regular black rubber gasket. You refill that tranny with 5 qts fluid and run it to 210f than pull the overflow bolt until it truckles out and reinstall to get it to the correct fill level. Some of the other types have a tube on the drain bolt that gives you the level. Note its not able to drain on those type. You have to pull the pan to get to the fluid on those. Mainly those are on the Nissan Versa.
With all due respect, I disagree with you on your statement of only using "Nissan Fluid" and the reason is that Nissan contracts with Shell Oil to make their CVT fluid. As lo g as the CVT fluids meet manufacturers specs, you can use non Nissan branded fluids I've been down this road with not only Nissan cars, but with Mercedes cars as well. Just my 2 cents! PS: The Magnuson-Moss Warranty Act clearly stipulates that warranties cannot be voided merely due to the use of Aftermarket parts or services. Manufacturers are required to prove that the non-original part or service was the direct cause of the defect to deny warranty claims!
@@izzydizzy1115 I owned a 1st gen Honda CR-V and remember that Honda would void the warranty if you used ANYTHING but Honda Trans Fluid....Nissan may be the same...not worth taking the risk...
@@alex241 you need to review the Magnuson-Moss Warranty Act, they manufacture cannot force you to use their their parts or service to maintain a warranty UNLESS that part or service is provided without charge.
I always had enough work and made enough money being honest. Return customers are more valuable than ripping off out of towners, especially if you get caught. Nobody expects a tourist to come back and sue.
Finding a good and trustworthy shop may be 1 of the hardest things for a car owner to do. The 1 my dad found has since retired. I have now found my own. He shows you the replaced parts and takes pictures of the damage that's not mobile. This guy knows repairs are expensive and has no problem when owners do their own oil changes and brake jobs. Real down to earth guy.
I’ve been in the auto repair business for over 30 years. Unfortunately Ray is truthful and very rare!! 99% of repair shops juice up the bill and the work is at best subpar quality. Ray probably won’t call this out if it’s a local near by shop! Repair shops know each other and usually use the same repair parts dealers. I believe Ray should always do the repairs completely and professionally and he will build a very trusted auto repair company without even advising. Keep up the quality work, Ray. 👍🏻
In this day and age, NO ONE really bothers to turn rotors anymore. (Edit: applies on recent cars and trucks. The older stuff was made to be machined. The newer stuff is more or less disposable) Rotors are very inexpensive and a quick replacement. It's only a matter of time before she starts to get scrap noises from the pad's rubbing into the rust ridges. Very sad....
@@Tedybear315 I agree. I use to have a rotor turning machine. I don’t have it anymore. 99% of the rotors are too thin to turn now. Not worth the safety risk. I have seen rotors crack from being turned just once.
My Aunt has a 2019 Nissan Rouge. Guy pulled out in front of her and she hit him, dealership replaced the front bumper and headlight assembly's. Lights were pointing to the ground and you could absolutely NOT see even with the high beams on. She took it back to Nissan and they told her "oh, you can't adjust these new headlights, they come factory adjusted" They actually tried to make her buy new headlights again! I went and got the car and adjusted the dang things myself, very easy to do just watched a RUclips video for like 2 minutes and a flathead screwdriver and bam she can see now! Thanks for being a stand up kinda guy and not ripping her off.
A friend of mine got new headlights for his Chevy truck at the dealership. He asked me if I thought his highs were too high. I said well not if you’re looking for incoming aircraft. He took it back and got them redone. It should have been done right the first time!
@@brianpapiez1719 What really shocked me was the shop manager himself told my aunt that you can't adjust the lights. Trophy Nissan Dallas,TX stay away from em lol
@@unforgiven3959hopefully you filed a formal complaint with documents to the State Liesencing Department and Better Business Bureau ! Unless 'We The People ' hold their feet to the Fire .. we deserve what we get.
Love your channel. Your enthusiasm is awesome. I work on my own cars, and for many neighbors for reasons that you called out...many places can NOT be trusted. Your a rare/honest breed in the industry. Keep it up.
Happened to a customer of ours once. Garage in the North East of Scotland, newish Nissan Qashqai came in with timing chain rattle. Customer stated that the car "Just got fully serviced at the dealer to maintain the warranty" but the engine oil came out black as tar when we had a look. We bottled it up and gave it to her to take to the dealer, never heard from her since. Theres something about nissan dealers...
Not just Nissan....I bought a used Lexus Hybrid....asked the dealer for a trans fluid change....oh, its a sealed unit....posted that on a Lexus forum....someone sent me a PDF of the trans....oh, look....a drain and fill plug!!! They are all lying bastards and intentionally lying to your customer about what is likely the second most expensive purchase they will ever make should be a criminal act punishable by law.....
Actually, no, I have found out that the BBB is basically worthless. Companies good and bad will pay the fees to joining the BBB and if a company gets bad reviews, the 'bad' company will 'pay off' the BBB to get the bad reviews off the the BBB's website. - File a complaint with the Consumer Affairs Department with the Florida Attorney-General's office. It has more 'teeth' than the BBB. And file a complaint with the Dealership Regional Manager. Higher up than the Dealership's General Manager. That will get the ball rolling on possibly 'cleaning house' in the Dealerships Repair Department.
@@user-su2sh9ve7g Por lo general, "el hilo se cortará por lo más delgado"... el Técnico. Pero quiero decir nada más que el Técnico NUNCA hará nada que no le sea indicado (ordenado) por la Gerencia, ya que así son los protocolos existentes. Todo es posible de comprobar, ya que debe haber registros, facturas y descargos de material del Stock, u órdenes de trabajos solicitados a terceros si el Concesionario no dispone de ciertas facilidades para hacer algún trabajo específico. Por lo pronto, no creo que "giren" rotores, ya que prefieren vender nuevos y OEM para cubrirse de cualquier problema o riesgo de reclamo. He trabajado de Técnico en Concesionarios.
Nobody turns rotors anymore. Confirmed BS. As a son of a diesel and marine technician in Canada. I do my own services and these stealerships need to be exposed. Thanks Ray
Ray is 100% right about the rotors not being turned. I was a Nissan auto technician(fancy name for mechanic) for 15 years at a dealership. I used a lathe that turned rotors on the vehicle so you don't have to pull rotors to turn them.
Often done with rotary cutting pads back in the day as well BUT any way that it is done there is no inner or outer ridge and the surfaces are obviously refinished even to a casual lookover in the next several thousand miles.
Most shops , including Nissan Dealers, will use the " Pro- Cut " On Car Brake Lathe. That machine requires you toremove the brake caliper brackets to accomodate the the cutting part of the machine . Clearly it shows that the caliper brackets were not removed.
New Zealand, we change (as told by most markers) CVT trans need to be flushed/changed EVERY 50k kms (changed oil). NZ roads are so hard on CVT's, we have way too many hard hills and rougher roads.
Exactly. Many tourists are shocked that a 150 KMs will take 2 hours or more to travel and most people are tried afterwards... Not easy roads here. @@meganluke444
Support the Channel with a Like and Subscribe! Visit www.RainmanRaysRepairs.com for delicious RRR COFFEE! and MORE!
@@RainmanRaysRepairs I couldn’t find the Coffee in your store, I’ll try again. Thanks for everything man!
Found it..
As an original owner of a 2015 rogue 85k sv awd .I’ve myself changed the CVT oil to Castrol CVT oil twice and it’s 100 times better,including Mobile one 75-90w front and back differential.All the OEM oils were total shit .
Doorman dipstick.
So, that stealership blew out the sunroof drain tubes and performed a pad swap, then claimed to have machined the rotors(clearly not done) and serviced the trans fluid(also no evidence of this procedure) and charged the owner for these services. That is FRAUD! After Ray changed the trans fluid, there was evidence of the fluid being spilled and witness marks on the drain plug(first ones seen). The owner has a valid case for court with the video evidence that our ever vigilant Ray has provided!
One thing most stealerships lack is empathy. Having dealt with you and Lauren, It is one of ya'lls most glowing traits. **You listened to me. You gleaned what you needed to move forward and you diagnosed my car's issue. You then repaired the problem after considering the approach which included a limited repair fund on my end. My car got fixed...I witnessed the repair via a RUclips video and I didn't have to hock my dog to do it. Thank you Ray...thank you Lauren. 💖
It's hard to find honest mechanics, keep supporting Ray and Lauren and tell your friends about them is how we keep the good guys going. Thank you for your business from all of us honest mechanics.
Good people do good things to other good people. I try my best to follow this path.
never hock the dog
just hock tuah
How wonderful!! I love hearing customers who Ray helped leaving comments.
I do agree with main dealers can and often do put on extras on your bill. But if you have a relatively newish car consider that it needs updates to it's on board comp and back yard mechanics dont have access to this expensive equipment. Also remember if any damage is caused by the back yard mechanics ie blowing the comp you will probably find that only the main dealer will be able complete the repairs. This is only my personal experience from a back in the day.
This Nissan dealer needs to be named and shamed. Ripping of customers is a disgrace
while I agree I also understand Ray's position, if he did there could be legal repercussions, and could be sued for damages
You wanna sign a thing you'll pay for Ray's lawyers?
Nissan USA needs to see this video.
That is up to the lady that got scammed by them. She needs to go to 60 minutes or some other current affair style program to expose them and get her money back.
wouldnt be hard to figure out the dealer name, just look up the city where ray's shop is and search for nissan dealers. ray did say she took it to the dealer in the city there, so there ya go LOL
Took my 90 Dakota to local PNW tire chain to have rear shocks replaced, forgot to have tires rotate/ balanced at that time. Took back 2 weeks later for rotation and tech told me my rear shocks were worn out. I said loudly so everyone in waiting area would hear "The shocks this very store installed 2 weeks ago are already worn out? Go ahead and replace them under warranty. I INSIST!"
Sweet.
I love it when you called them out curious what did they do?? Change them ? Apologize? Put their head down in Great Shame knowing they got caught cheating you? Love to hear the outcome. Please tell us.
@@johnfeight2123 Manager rushed over to "handle" the situation. Trick is I'm a USN veteran (E6). He folded like a card table, and begged not to force the warranty replacement. I agreed not to go that far, didn't need more unnecessary downtime on the truck. But he did suspend the tech. Afterwards I contacted the corporate office in Prineville. Word is the manager was demoted and transferred.
@@whirledpeaz5758 As a PNW guy myself was that the red/yellow chain or the blue/white chain that tried to cheat you?
@@micahreid5553 Red/yellow with corporate office in Prineville.
My friend had a Pontiac that started to "squeak" when braking. You know those little wear indicators that touch the rotor. He took it to the dealer and they "fixed" the squeak. A few days later, the brakes were growling so he went to a brake store and told them the dealer just did a brake job. The tech had him come into the garage and showed him what the dealership did for the brake job. They bent the little squeakers away from the rotors. They did a real brake job and saved the parts which he dropped on the dealer's owner's desk. A check was immediately cut.
This is the same dealership that rolled the odometer "AHEAD" to get out of my warrantee. My lawyer got them to give my money back and they bought the car back. They are now a Chevy dealer since Pontiac went away.
This video is the perfect example of why I am so busy in my shop at my house, dishonest shops. I’ve been a tech since 1976. I opened a shop out of my house in 1987 and have been busier than most shops ever since, not because I’m the greatest mechanic but because I’m honest.
Thank you for your honesty. We customers appreciate it.
I do what I can when I can , but when I can't, I always befriend an honest mechanic when I move to a new area. I try to keep at least 2 vehicles at all times, so that I don't care if my repairs are the last on their priority list, so long as that don't rip me off .
I look for a non-dealer shop that has been in business for at least a decade. A crooked dealership can stay in business for a long time. A sole proprietor can't.
Kudos to you! You can also sleep easier knowing you are doing your business the right way and customers will always recommend honest techs/chops. I know I made a decision like this with a major tire retailer after they repaired a tire that I had that I had bought elsewhere (1 month old) that wasn't fixed by the seller and this new place did it at no cost. Three sets of tires later (and two family members switched at different outlets) and the same level of experience. Honesty always wins and I'll always pay a bit more (though I haven't had to) to go to an honest place!
I DID THE SAME THING AFTER SEEING ALL THE BAD AND GREEDY SHOPS
Alleged warranty transmission service, lead my good buddy to confront the service manager. My buddy wiped the dirty dipstick on the service advisor's tie and asked him, "does this look like fresh oil to you?" The pan was never touched, much like in this video. This story lives rent free in my head! Just the best. Not all heros wear capes... well done Ray
Good thing it wasn’t gear oil, he’d have been hating that tie after an hour
This. Is. Brilliant. I have a nearby shop that's a THIEF... might keep this in the bank
@@kellismith4329 oh, transmission fluid smells almost as bad
Only a matter of time before they start leaving some oil stains on purpose to throw people off
@@user-qx2fd8ej2enot even close. trans fluids dont have sulphur and thats what makes gear oil stink like it does.
Unfortunately this is all so common with stealerships. Quick story of my experience with one:
Suv was violently shaking. Had it towed to dealer. They reported a bent drive shaft. Estimate to repair, $1,264. I declined. Had it towed home. After my inspection, $26 rear universal joint. Took me less than hour to replace. I wont even go into my experience with my 4 year old Toyota van. In watching Ray's channel the past 2 years I have learned so much in doing my own quality repairs. THANK YOU RAY for your content. You rock my man!
Congratulations. I do same thing like you. Peace of mind and save money
Toyota dealer told my wife $640 to replace Steering wheel clock spring on 2010 camry . She told me to fix it!
$63 dollars and 55 minutes later it was good as new. The should be able to do it in 30 min.
I learned as a child to never take anything to a dealership, unless its under warranty. Now, I hear good things about the local Toyota dealer here, but each is its own.
This stuff happens everywhere. On a job in lexington KY and needed to get my 07 Volvo V70 serviced. Took it to a dealership to have the work done. Also requested that the sparkplugs be changed. Pick it up the next day and took a quick look under the hood. Sparkplugs are under a plastic cover that needs to be removed to access the plugs. Cover still covered in dust, no fingerprints, nothing. Had a little chat with the service manager and asked him how it was possible to change the plugs without touching the cover. Oh, sorry sir, we forgot to do the plug change but billed you for it anyway. They made me good finally. I was a auto mechanic in a previous life so knew what to look for. Rip off artists depend upon customers not knowing anything about thier vehicles...
There is no higher ground to stand on than that of an honest man.
Well said, Sir.
And no one that works at a car dealership is on the high ground. It's amazing they think that sales people are the only crooked people at a dealership. THEY ALL ARE.
@@curveball1318any liar trying to make money is going to be like that
@@curveball1318 *Stealership
I AM SOO GLAD THE LADY TOOK HER CAR TO RAY! My wife has a 2011 Acura CRX and every time we went for an oil change after the 35K miles to a dealer, the Service Department (Service Destroyers) said that the transmission was leaking.. Ray never found the leak....... THANK YOU RAY and WIFE UNIT for taking care of our needs and NOT the GREED!
I am reminded of a very old Aamco commercial where someone pulls into a generic mechanic shop, something something, and the guy standing by the pumps playing with the filler hose says, "I was BORN to fix a trans-miss-e-ohn!"
@@MonkeyJedi99 lol just say A-A (honk honk) M- C-O
Ray you forgot to say Coming Z Down , for the lift .lol
There is a video on RUclips in an undercover investigation about the dealers in Canada and how they rip off people, I guess this is going on everwhere.
I see work orders occasionally that have like a 90pt inspection from brakes, fluids, tires, battery and charging system, play in suspension...anyway, when they give a grocery list of that stuff and tell me they were in and out in under 20 minutes...it raises an eye brow or two.
I’ve been a machinist for over 31 years. If those rotors were machined, that is the sloppiest job I’ve ever seen. Nice job helping people out. Honest mechanics are amazing to get.
Lol... the closest those rotors got to ever being machined was during their actual manufacture close tr to a decade ago base on the year and model of that vehicle 😅
...one of the clearest ::
*"!Rip~ophz!"*
...I've ever seen
No one turns rotors anymore. It's cheaper to just replace them.
I guess technically they didn't say they machined the rotors. They probably just gave the hubs a spin and said , "yep, we turned the rotors".
Machining rotors is a waste of time, they just warp. Throw a new set of pads on before the rotor is damaged by the old pads.
This is one of the biggest reasons I love this channel. My wife's Buick Enclave, we continued to have the dealership service it. They give you their all-points inspection documentation to show what all they 'checked.' My wife comes to me telling me the steering is sticking and getting really hard to turn on tight turns. Take it out for a test drive; and what do you know sticking.. hard to turn etc.
I take a look at the power steering fluid and oh look, it's low, like REALLY low. Topped it off, issue went away.
Now I save all those reports. I went back a year and double-checked and each one showed that it was checked and in good working order including the one we had a few months prior.
There's NO WAY they were checking it with it as low as I found it, and I found no evidence of leaking.
AS you can guess, my wife has asked that I take over general maintenance again... yay me :)
The more I learn about people, the more I like my dog.
Mark Twain
Most people won't eat your face off after you die.
@@Okurka. Who cares your dead
@@Okurka. Maybe not ,but you won't know it if your dead.
Hold on, Ray is people.
This is why we have 6 little dogs they are your real friend.
It's refreshing finding an honest person but even better finding an honest mechanic.
most mechanics ive worked with are 100% honest guys when it comes to what repairs they recommend and perform, and will generally do their best to take care of the customer's issue as economically as is reasonable. The few that aren't honest give the rest of us a bad reputation.
My mechanic is a clone of Rainman Ray. I had a mechanic before my current one that I thought was a good, honest dude, until I didn't and he wasn't. I was told about my current, honest mechanic from the only car dealer I would ever trust to be 100% fair and honest about the cars he sells. It's very important to me to be associated with folks like this, especially since I have a really bad habit of trading cars every year of so. I can't have the ones I want all at once, so I've made a list and will eventually own them all, one at a time!! Fist bump to all of the honest, hard working mechanics keeping our vehicles on the road!!! You are a dying breed.
Yo, I'm a nissan tech in AR. It's pathetic what some of these dealerships do... Giving us techs with a little integrity a bad name across the board...being a 2015, they should have started with a tcm reprogram to update the code set logic for cvt judder. Then redrove and see if it sets any of the judder codes. P17f0, p17f1, p17f2, etc. Rarely do we start with pulling the pan to determine whether there is an issue with a cvt. There are some good TSBs on this stuff. I enjoy your videos! Keep em comin!
spot on
Wow! That's a reply !! Sounds like this might take an hour fer test drive/code reset and test drive ... and then onto the next customer who may really need a tranny... And as usual they quote you book-time, do the job half assed in half the time and and then start the Next job on the hours I paid for. Ha! I'm driving my 2004 Civic; that every time I check; says it still don't want any engine oil...
as a Nissan owner.. I found out the 2nd time I changed my MT oil, there was a (20+ year old) TSB that said essentially to overfill the case a little. I had done this originally as that was required to match the amount that came out (and it seemed "right"). I was a little worried doing it the first time but quickly forgot. Turns out (from TSB) a few had been damaged by low oil on inclines. Point is, the dealership system HAS TO GO. Nissan was spot on with their TSBs, have good engineers, and D21-D22 were great trucks.
That's also why the new guys get all the fast flat rate jobs and the tech gets all the shitty warranty work because you have to beat the clock and on extensive warranty work they don't pay worth a dang leaving the experts allways racing to make good flat rate vs the new guy who can parts slap and make double pay couldn't imagine why guys shop jump
If I am not mistaken part of the repair techs pay is calculated by the book hours of a job rather than the actual time spent, so is this the tech ripping off the customer, or the dealership itself systemically overcharging?
I've done most of the common repairs on my own vehicles over the years and even I can see those rotors were not turned. I think your suspicions on the transmission are likely true as well. Always love you videos. Hope you're doing well in your own shop. Your integrity, knowledge and work ethic makes me glad to see you in your own shop. God bless.
Yeah, I agree. But I had that happen to me with a Nissan cube and it was under warranty but it did exactly what that lady described. The dealership replaced it free.
Our family had an honest mechanic do our work for years until he retired. He fixed several problems at no charge that were simply and only took a few minutes to fix. My dad had and issue with our Pontiac. Dealer told him he need to replace the engine. A friend of his told him about this mechanic to get it checked out. Found out he fixed the problem for under a hundred dollars and ran the car for another 15 years. He even came to our house once to change the water pump. Needless to say, our whole family went to that guy until he retired. Its so hard to find honest mechanic now a days. Seen to many get ripped off by shops, especially toward women. Thanks Ray and Wife Unit :)
Sounds like Mr. B.C. Hardin was in my neck of the woods in Tennessee
My 2015 Toyota Rav4 had a problem with the rear liftgate opening and closing. I took it to a dealer and a tech took a quick look at it and told me the hydraulic struts needed to be replaced and estimated a $1000+ repair for parts and labor.
I went on a trip to visit my Brother and told him about the problem. Since I wanted a oil change, he suggested I take the vehicle to his Asian mechanic and have him look at the liftgate and do the oil change.
He took a quick look at the liftgate and said he thought it just needed a adjustment. When I picked up the SUV the total bill was $105 for the synthetic oil change and a liftgate adjustment. I wish that mechanic lived near me,
New permanent customer for Ray now.
Good work pays off sometimes.
She's not local, so not this time. But he did great by her!
@@CitEnthusiastEven if she's not local, honest mechanics and technicians are so few and far inbetween sometimes the drive is worth the honest service.
I mean Car Wizard from Omega's and Hoovies garage have quite a few clients who are from out of state because of the quality of their work.
no question about Ray's integrity but his labor is expensive ?
I gotta say Ray, your content has taught me so much I’ve finally moved from the repairs guy at a quick lube shop to full blown Euro tech working flat rate, and starting out I’m making decent money already. I gotta thank you for the quality content. I feel like I owe South Main Auto and Car Wizard the same thanks, y’all make it easier to work your way up the chain in this industry by making the work funny and interesting in creative ways. I’ve been watching for 5 years looking for little tips and tricks I can use on my daily grind and studying the way you guys go about your work, and it’s brought me to financial independence and stability. Can’t thank you enough man. Keep up the good work.
I really don't understand why some people think they can rip of in that way.
Don't they go to sleep at night? I wouldn't close an eye if I did behave like this.
One of our old customers stopped by yesterday. It was a quick fix and I didn't charge her for that.
She couldn't believe her ears. Nobody else would do so, she said. Well, maybe not, and maybe I'll never get rich, but I sleep very well each night.
I believe you do the same. Honesty pays of.
Respect Ray. You are one of the very few who'll be honest enough to say the trueth and not rip of unexperienced carowners.
They make it a game and laugh over how much each person got the stupid customer to believe what is needed and how much they will have to pay!
They do sleep at night. This is the job they were grounded into. I see it every day. Hours on the job = money in your check. This "extra" money, for many mechanics, puts chow on the table and pays rent/mortgage. When you work for a dealership, you must have hours/time on the job to make a good paycheck. Ugly but it is the truth.
@@lougarcia7265 Then I'm glad to say that I've learned otherwise.
For us honesty was - and still is a mantra.
If you rip of customers they won't come back. That's what you'll make a business of: Happy customers.
They know that they get away with it the overwhelming majority of the time so it continues
Sherlock Holmes would be proud of Ray on this one.
Grades 1 thru 8 Mr. Holmes, Grades 1 thru 8.
Hardly. Ray breezed right past the customer's transmission complaint: how it was revving and slipping gears at stoplights etc. There's no metal shavings, no error code to be found, and the fluid appeared to be fine. Neither Ray nor the dealer did anything at all to find the problem, unless low fluid level was the only issue. It's hard to guess with no obvious leaks etc.
@@spacehonky6315 From other posts it is said the fluid is WAY past expiration date. If it has never been changed, the possible problem is obvious. And Rays comment about Nissan's CVT's added to the issue. And, AND...it's a Nissan.
❤❤❤😂😂yes he would
@@spacehonky6315The car will be back next week for another check and an oil change. We’re looking for the DTC to set. I did a spill and fill service on the trans to see what happens since I found no metal and the P0776 DTC does not indicate transmission failure.
Great catch Ray. I am so glad that honest people like you still exist. And still have the integrity to stand up for people.
My mechanic refuses to turn rotors any longer. In his words, "the Chinesium just does not last".
And now the owner has to go from needing a mechanic to needing a lawyer. Good job dealership...
No lawyer in the country would touch that case unless they were working on retainer. There is nothing to be made on a commission case. @MonkeyJedi99
That dipstick debacle is something else. Modern cars never cease to amaze.
Well they saved 200lbs of steel per year in production by deleting the dipstick, then introduced a level sensor that costs more per year while in production as nobody was looking at their dipsticks however the level sensors fail often which has exact the same effect as not looking at your dipstick. Modern crap.
You are even lucky to get a spare tyre. The one my grand daughter got was not even the same size as the other 4 tyres. Buying a new one was not an option. There weren't any. Scrap yards say they rarely get them.
Teslas I am told don't even come with a spare.
My favorite yellow BG funnel!
So after eighteen years in an unnamed Nissan dealership I do have some comments. Followed by twelve plus years at independents and now retired. At one point our service department had twelve ASE Nissan master techs and a total of twenty four techs. Our dealer group was purchased by a large dealer company that begins with an A and is nation wide. You have to guess who I’m referring to so we all avoid unnecessary legal issues. Anyway within a year we were down to a few master techs and a whole bunch of young kids with zero experience. I am so happy to be retired and not dealing with the industry these days. I did sell lots of Nissan CVT’s at the independent shops when they hit the 100K mileage so my guess is the dealer tech was confident in selling a pattern failure repair.
No real mechanics, just parts fitters, who Lot of the time just regurgitate what their diagnostic tool says with little or no understanding of basic fault finding and no desire to learn..!!
I got screwed over by my local GMC dealership once and caught them too. I brought in my 2011 Sonic that was leaking break fluid in the rear lines and you can see it leaking standing next to the car. They called me said the car was ready for pick up and everything was repaired under warranty. Picked up car & break lines still leaking. Obvious they didn;t look at them. But the work oder did reflect it was done. I made GM aware of the huge liability they caused and I was getting a lawyer! GM paid me and fixed the issue!!
GM stands for Giant Mistake. I went back to Toyota thank God!!!
I’m with you 100% on all of this and I’m will to bet that they didn’t replace the sunroof drain either. They probably just blew it out. I know dealers suck but this is beyond pathetic. I hope she sues the dealer for fraud.
new car sales are tanking...dealerships are leaning on the service depts to make ends meet...i would expect all kinds of stuff like this is going on now...especially to customers who are obviously not car experts.
@@michelle-lz8tg I wonder if the dealerships ever thought if they try to rip customers off, they'll lose their service business as well.
This is why I fix my own vehicle
Exactly! I tell everyone to do their own maintenance, and if they do not know how, learn. This is one of the great things about social media. There's a how-to video for almost everything!
There’s a lot of people who simply aren’t handy enough to learn how to wrench on their vehicle. I always try to teach people how to wrench on their cars, but there are people that just don’t have the insight or smarts to properly understand it. Take that up seventeen notches with modern cars, where changing brake pads requires a master’s degree in bullshit resolution finding.
That’s why we invented repair shops. Now more than half of these repair shops are scam shops.
Great isn’t it?
@@donniev8181 Bro for real tho, Ray is the reason why I started working on my own car, him and chrisfix. I tell people that I am a youtube mechanic lol, I youtube it and if it looks possible I do it.
Same here. I don't care how fancy or complex they get. I'll always service my own vehicles. Have for the last 33 years.
same here
Wife Unit comes across as the most supportive and sweetest wife possible. I'm pretty certain that if they ever fight... it's gotta be Ray's fault.
I wouldn’t normally agree with that, but in this case, if they ever fought, I would ask Ray what stupid thing did he do to finally make her mad.😂😂
One thing I've learned over my 53 year marriage is that it's always the guys fault. Just keep saying I'm sorry dear and your marriage will last as long as mine ... lol
Oh no doubt!!!
Marriage Rule #1: Its the mans fault.
I would ask if wife unit has any single sisters, but I'm old enough to her father so the point is both moot and disturbing.
Typical game of dealerships. I needed a timing belt, they told me I needed a new engine😂
35 years of being a Mechanic that pan has never been touched and rotors have not been replaced.
One doesn't need to be a mechanic to see that.
I'm a GIRL and I can tell you those rotors weren't even turned!
@@jilbertb Except when driving?
@@jilbertb exatly , that and the pan wasnt touched. it dosnt take the judgement of a jury of 12 to argue these facts
@@jilbertb Girl? You're a 50-year-old woman.
Nice job stealership!! Keep on doing this so that more of your customers support local independent service centers like Ray’s. This is why skilled professionals are leaving dealerships and going Rouge as well as individuals like myself are subscribers of Rainman and other RUclips channels educating themselves so they can properly take care of their own vehicles. Nice work Ray and Lauren keep up the impeccable work as always!!!!
Good thing your new customer is savvy enough to get a second opinion. She is a keeper.
ugh
In 1995, my parents bought a new Honda Accord that they, myself, my brother and sister all drove. It was a generic, 130hp sedan - it wasn't driven with any real care, but we never pushed it hard obviously. It was an outdoor-stored car (eastern Canada), and in 7years, we all put on just over 220,000 kms (~137,000 miles) on it. It had its routine maintenance on time. Not once in 7 yrs did it have a single solitary issue. It was tight, not a spec of rust, and no suspension rattle, despite being on horrible roads for at least 4 months/year. 100% reliability, 7yrs, 220k kms. That was a car built in 1994.
30 yrs later, we've gained absolutely nothing in terms of warranties or reliability. Even in EV's, where 95% of the complex, moving parts have been removed - if you want your car to have 100% warranty coverage to 140,000 miles, you're gonna have to pay ~%5k for the warranty.
Why?
Consumers deserve far, FAR better protection. We take it up the tailpipe when it comes to the planned obsolescence of household appliances, lawn mowers - but we are taking way too much abuse from car makers. I'm sorry that American made cars haven't been reliable since the 1960's, I wish they were better, it'd be great to keep the money local - but it seems Toyota/Lexus are the only ones who prioritize reliability. Honda, Mazda, sometimes KIA, occasionally Hyundai, the odd Subaru - but not one of them with the confidence of a '95 Honda Accord. If something goes wrong with a mid-sized sedan in the first 5yrs/100,000miles of ownership, the dealership should fix it immediately, at no cost to the owner, with an apology & the offer of a loaner. Cars have been around long enough - it's time to make them right, or the car maker's shareholders should suffer huge losses when issues are discovered. EV's are relatively new, but as far as probs with them - no transmissions, no exhaust/combustion/cooling, no excuses. Make them tough or suffer the spotlight of shame. I know there are complex systems that warm/cool/maintain the battery/motors, synchronize many new technologies, etc, but we're long overdue both reliability and innovation.
CVT not working right? Replace it, Nissan, like Subaru does. Subaru covered my 2016 WRX for 10yrs/120,000 miles - for free. As they should. Nissan's reliability has plummeted in the last 15yrs. It's the worst Japanese car made in the world right now. Now people get ripped off by those fixing them? No. No more. Nissan, fix it. Apologize. Give it back working.
Amen brother! These are great points! Cars should be better now than they were in 1995, but somehow this happened, same as with appliances from the same era, tough, easy to repair with youtube, long lasting, cheap parts...now it's all cheap and using "tech" that breaks and cost too much to repair...sad...
@@theadvocate4698 Yep. I've got a one bedroom apartment in the city, and it came with this dishwasher that HAS to be 30yrs old. It maybe cost $300 new. I've had it for 11yrs & I can't break it. Cleans really well. I'm not one to clean the plates off before putting them in.
My parents bought a fridge, dishwasher, washer & dryer new when they built their house in 1986. They lasted until 3 yrs ago. That's not just reliability, that's pedigree. They got really nice new appliances, and the fridge died after 2yrs - its warranty was 1 year. WHO PUTS A 1 YEAR WARRANTY ON A FRIDGE? Washer had a prob as well. Dryer still going after 3yrs, but it takes 3 times as long to dry everything.
Consumers have been enduring this planned obsolescence nonsense like battered spouses in the 50s. Companies are beholden to their shareholders, not the customer. That's why they have such huge surcharges & fees after the pandemic - they decided they're recoup the losses, despite claiming the capital losses - instead of simply having a bad year like the rest of us. Just once - a large company telling its shareholders, "we had a bad year, it's not the customers' fault - we're not gouging them to meet the expected margins, we're gonna slowly climb out of it".
A local dairy company paid their workers 100% of their wages & benefits while Covid ravaged the world. They didn't have to, but they were doing really well the previous year, so they looked after their own. Their prices didn't go up either. They actually angered the grocery chain by telling them they were upcharging for their products "due to Covid" (greed). I buy their brand exclusively.
There's no reason the average EV can't get 300,000 miles without serious issues other than battery replacement, except for the fact they want to sell you a new one every 4yrs.
@@NunchucksHabit Amen brotther or sister! :)
I worked in dealerships (at least 15 years in FL) 29 years total. I see this over and over. Thanks Ray for letting this woman into the shop. Most would be afraid of the insurance companies.
Truly wonder if that's an actual thing, or just a way to scam folks. I'm sure it has SOME basis in truth.
Don’t call it a Stealership for nothing.
Yep lotta that nowadays
I guess the rotors were done if that Nissan had gone scuba diving for a few days.
What’s sad is it probably was the tech being lazy. In every shop I’ve worked in turning the rotors paid a few tenths in flag time, rather than putting new rotors on which was included with pad R&R labor. Granted that was quite some years ago but still some shady shit.
Call them for wallet cleaning
Your lovey Wife comes across the most supportive and sweetest wife possible.your very lucky Ray.
@@THEFALCON58 She’s the best ever!!
When I had my shop going, had a lady come in with a iron duck/2.5 she said the timing chain was slapping against the engine needed to be replaced. I was backed up with work @ the time told her to bring it back in a week so I could take a look.
About three days went by and I done a bit of research on the engine. She showed up said she found sum1 else to fix it. I told here to come to my office 4 a sec showed her that her engine is gear to gear and that the bearing on the outter side have play is all. She paid over 600.00 dallers to a mechanic that showed the timing chain and gears.she was pissed off she was robbed.
You've got a major issue, Ray. If you keep recording your work to prove you fix the issue a customer has, you're going to become overwhelmed by regulars. You are a gem.
Rut roh raggy, they rolled it out on a Friday. You just know they saw her as an easy mark. Way to go Ray saving the gal.
About a yr ago, I took a 2006 Trailblazer to the local Chevy dealer. A brake line failed in the 6" long section of the braided part, the rest was hard line. Took it in a was told that the brake line is no longer made and they will need to make a custom hose. Quoted over the phone, $1000 for the job( I don't remember if this was for 1 hose or both hoses, or if labor was included).
Took it home, and after about 15 minutes of searching the web, found 1 of the hoses, but the other was discontinued. So, I ordered 2 of the one that was stocked. The the other hose needed a different bend when connecting to the ABS module on the frame. Took about an hr to install. Haven't been back, used be to be my place to go for repairs, or oil changes. Not anymore. Wish I had a mechanic like you Ray around me.
I finally had a good car with our Trailblazer. I was just about finished with the list of broken or almost so items. Then a black girl, Chalandra, my wife's friend, had it taken. She stole it. The cops (of Kansas City, KS) were no help, and one thing depends on the other in life. Everything deteriorated. I didn't think things could go lower. Then my wife died. Am I just asking for pity? I hope not.
One thing you should check is the battery health, my sons Dart had the transmission acting up, turned out it was the battery oddly because of codes it has to send from computer back and forth to transmission, he could select a gear and car would not move. Changed the battery as it was going bad, viola, trans works fine.
We like Ray SO MUCH, and this is just another reminder why.
Always glad to see Lauren in the program too. Truely the Dynamic Duo of excellent car care!
I fixed cars in the early 70's. A bad battery would not occur to me as a cause of trans malfuntion.
@@geofjones9 That's the new cars these days , computer has to have enough power from a battery. Things begin shutting down with low voltage.
I took my car to Brakes Plus here in Nebraska for rear brakes. I requested and paid for their premium service that included resurface of rotors. When they said it was ready I looked down through wheel to see condition of rotors. They were untouched. The service tech got mad that I called them on the failure to do all of the job I paid for. He drove my car in a reckless manner at high throttle back to the service bay. Same old Sheet . No matter where you take your car they may not preform the maintenance you paid for. Never going back.
Nowadays you should just replace your rotors. Some states are no longer allowed to shave them. They are made thinner these days. They don't cost a lot. Shop online, I found them for as little as 20 bucks! Plus you get brand new VS thinner ones, and or over shaved.
He revves my car like a ferrari ill be doing a michaelangelo in his bathroom and cars
@@kennaples3611 . Sure, I was in Florida this spring and had a shutter in the front end when braking at highway speed soon after having tires rotated. Last shop had over torqued the lug nuts . So I took my Outback in and asked them to do front brake job and turn rotors. Even though the rotor was smooth with no significant ridge they said worn out of spec and charged me additional $300.00 for two rotors instead of turning them. When you’re far from home shops can screw you around as it is harder to pull them yourself and get them to machine shop for checking and resurfacing .
@@edmc1000 unfortunately many business owners nowadays are crooks, the whole damn world is full of crooks, don't even get me started on the fake inflation. It's no more then the usual corporate corruption hiding behind the news laughing all the way to the bank.
I had a transmission shop (not a dealer) tell me that I needed to replace my transmission as they said that there was metal in the fluid. I was complaining that my dodge ram shifted hard.
I took my truck to another transmission and repair shop for a second opinion. The second shop said you might need a new transmission as there is some metal but not enough to be concerned yet, so lets just service the transmission with new fluid etc. and drive it for a month. Then bring the truck back for another transmission service and we will check again if there is more metal or not.
So I serviced the transmission, brought it back in about a month and all was good. No new transmission needed. Continued driving that truck for another 10 years with no hard shifting or any transmission trouble.
Just shows that so.e just want the big profit jobs and not put the customer first.
The world would be a better place if every shop operated like Ray. The homies at the other shop might want to argue but Ray's got the proof on video, he's a good man for being respectful and not putting them on blast publicly with his platform.
Self preservation in a sue environment.
The country would be better if we fought to allow people like Ray to say the name of the place without getting dragged into court at great expense. You should become famous when you do crap like this.
We need nationwide laws that say:
Any shop that does fraudulent work like this must refund the ENTIRE visit bill, and PAY the customer the cost they were charging them, FINE the business $50k, and FIRE and BAN everyone involved in the lie, starting with the mechanic and service writer.
Then this unscrupulous crap would stop real fast.
As someone who works at an auto parts supplier in Canada with a fleet of Nissan Versa Note's I am very familiar with the Nissan CVT transmission. We are an extreme use case as our fleet of 80 vehicles is constantly in use, and our climate is very extreme. We have had to replace 6 CVT transmission total due to various failures usually around 175,000 miles (280,000 kilometers). One of our stores had one of their cars at their local Nissan "stealership" for warranty recall work, the store manager had requested that they do a transmission flush and they refused to do the work. We have a strict service schedule and flush them at least every 50,000 miles (80,000 kilometers). They wanted us to replace the transmission. We drove the car 100 miles (160 kilometers) back to our main warehouse and sent the car to the small local shop that we deal with to look over the car. They performed the service on the car, which included replacing the internal filter that no one except for this shop is aware that is installed in these CVT's. The biggest issue that we came across with that car was that the transmission cooler in the radiator was plugged up to the point that we had to replace the radiator and a few other items, but the CVT is still functioning perfectly. That situation has resulted in us looking at bringing all of the cars to this independent shop just to make sure that the transmissions are serviced properly.
TLDR: We have a fleet and Nissan tried to replace the transmission when it wasn't needed. The car had a plugged cooler that was causing the intermittent transmission issue.
My service recommendation for every CVT owner needs to get the transmission flushed every 80,000 miles (130,000 kilometers), and Nissan customers should find a shop that will replace the internal filter.
...and adding a transmission cooler makes all the difference in the world.
This is why I do not like taking a car to a dealership for work. My daughter mistakenly took her car to a Nissan dealership for an inspection. They failed it and wrote up a large laundry list of items that needed repair. The quote was more than twice the value of the car. Then they tried to sell her a new car. They even said that it could not be driven and needed to be towed. They said the rear wheels were locked up. The tow was covered by our insurance so that was not an issue. When I heard this I called BS and could see myself that it did not need all that work. The rear wheels were not locked up when it arrived back home. I took it to my regular mechanic and he was able to fix it up for a fraction of what was quoted. We were not happy with this dealership.
A trusted independent mechanic is someone who should be valued for their time, knowledge and honesty. Good work Ray.
Yup. I have the son of a guy I was a customer of, who took over from his Dad. Son is honest like Dad. My truck is at 116,000 miles. He finally agreed to change out my original spark plugs. 15 years old. I try to give him my business +. I asked him about water pump and fuel pump. He says “you don’t need them”.
Integrity that is currency, and you and your wife sir have it in spades full. Great to see honest mechanics still exist.
Truth and honesty are very important to dealerships which is why they keep it to themselves.
Glad to hear someone is doing the right thing! Thank you for being honest in your work! If you or I stole money from the dealership we would guaranteed be in handcuffs!! However if it’s the other way around it’s not biggie in there eyes.
That is why even at my age I still roll around on the ground and do my own work. I caught stealership and shops trying to rip me off multiple times. I haven't found a Rayman Eric O or Ivan from PHAD close to me. I lift my glass and toast to you and the others mentioned. For the honest work and ethics you possess and the work your preform.
I had a similar event with Kwik-Fit in the UK many moons ago. In for rear brakes and when I went and collected. They had "replaced" the rear shocks without permission as they were "leaking" I told them no I am not paying for that. They demanded the payment and unlucky for the locals in the shop the regional manager was there. He came out and demanded I pay. So I then produced the receipt for the shocks being replace 7 days before at the same shop!. Lets say he was not happy and nether was I. I got the brake job for free.
Kwik-Fit UK....me too. In for an exhaust replacement and it suffered a mysterious clutch failure whilst they were working on it.
Kwik-fit have always been dodgy. I always go to a good independent garage with loads of good reviews and long founded business
Her experience with the dealership can be described in one word......TYPICAL.
MOST OF THEM TRY TO PULL THAT CRAP
But not probably for $7000
Can’t tell you how much I appreciate videos like this. Ever since I had a dealership lie to me about the Security Code with my 2001 Ford Expedition I’ve NEVER trusted them. You expertly highlighted the need for a SECOND OPINION with our vehicles. Hopefully someone learns from this and you’ve saved them substantial trouble & money!!
This is why ray videos his work to show what he said he was going to do. So when someone comes and says something he can show them the video from start to finish.
Not all of the vehicles they repair/service get video documented, that would take up so much time and they have so many vehicles coming and going. However we all know every vehicle that comes into that shop is getting the best, honest service available.
I am sure the checks he gets from youtube have nothing to do with it. He does it all for the clarity.
@@TonicofSonic While that is true, you seem quite cynical. Reflects on you, not Ray!
Even just still pictures can educate the customer and cover everyone's butt legally.
@@user-ho5xe2nu8o Truth is cynical? 😂 Nice gas lighting. Vax often?
Dude ! For reals? The world needs more honest car mechanics like you! I hope that dealership does the right thing for your lady customer.
I hope she reports them to the proper agencies and they get more than a slap on the wrist.
Dodge Dealership story: after me doing a brake job on my wife's car, brakes were very spongy. Days later, it was suggested the brake fluid be changed. I had the Dealership do it. $200CAD. Brakes were 'ok' after that, but still not the best IMHO. A year later, rear brake line burst. Took it to the same Dealership for repair. They said the brake fluid was black and needed to be changed. I went to look. It was BLACK! I asked if that could happen within 15 months of being changed. The Tech and Service Mgr said no way. I asked Mgr to check the service records for Jan. 2022. He said, "Hmm. We changed that fluid." I said it looks like the job was never done. They did a "complimentary" brake fluid change after repairing the ruptured brake line. Stealerships are just what they're called.
I would blame the tech that worked on the car rather the dealership.
And you didn't even know your life was in danger the whole time.
Ray’s honesty is beyond reproach. If I were closer, I would definitely patronize your fine business.
My experience with OEM dealerships is that some are dishonest, like this one. However, there are many that take pride and do not try to steal. Look for family-owned dealerships with local roots and community participation. Any decent dealer should be quick to resolve her situation and offer a sincere apology.
I want to believe you, but I’ve never been to an honest dealership. Every single one tries to take advantage of you with bright smiles on their faces. All you have to do is play dųmb and watch how quickly they’ll attempt to rįp you off.
I have never understood car dealerships, do they really think people are that stupid? I was looking at a used truck where the dealer tried to claim it had 80,000 less miles on it than the odometer read, the Carfax showed the truth, did they really think I wasn't going to check.
People like this give all mechanics a bad reputation and make it harder for the honest few.
This car dealership should be sued, or at least exposed.
YES, they really do...!!!
It sells so they do it. No need to make it harder than it is. Just go watch Ray older videos. See how much crap he must to put up with working for a dealer.
Yes, they do and there are people that stupid. I have met a few people that actually bragged about "only the dealership" has repaired this vehicle.
You have done this lady a great service. When comes into your shop after called her you can show her those areas that she was charged for and never done. The transmission pan as well as the rotors.
Job well done.
About 65% of the population has an IQ 98 or below. They can function but are not capable of higher level thinking. So taking advantage of them is relatively easy. Why do you think phone scams are so high?
That's a shame. Shop told my wife she need brakes and rotors to the tune of $900. After i changed them a month earlier for $168. So many dishonest mechanics out there.
Back in the 1990's My Grandmother had new exhaust put on that year to pass the state inspection, then the shop (not a dealer just a crappy scam artist mechanic) replaced the entire cat back and claimed that it was bad and didn't keep any of the old parts back anything up. When she said that the exhaust had just been replaced to pass the state inspection she was told that it rusted through since then. Rusted through in Eight months, very unlikely. It originally went in just for a oxygen sensor replacement which they did do.
Worked for such a rip off shop here in the UK I lasted a month before jumping ship.
Sometimes it's front desk who's selling the stuff
@@mikeprebianca936 Yep, and it annoys us techs when they put on not recommend work, work that needs xyz done first specifically cause otherwise comeback, or fluff the quote we gave them, which makes us look bad.
sure, you're not factoring in the labour and the fact that you used cheaper parts than they were quoting you too. "they quoted 900" but they quoted you OE brakes and you got chinese shit and think its the same
Sad fact that dealerships need to resort to theft . This is the reason I have been doing all my own vehicle maintenance. Thank you Ray for your honesty.
Back in the late 90s, I took my ' 87 Nissan Maxima to AAMCO. because the linkage and 1st gear were giving me problems. They took the transmission apart, assessed the damaged and tried to sell me a rebuilt transmission. I was skeptical that they had actually removed the transmission for the price of their diagnostic service, but they took me into the shop and showed me my car and the transmission.
It was quite pricey for the transmission, but not so much for the diagnostic service. For whatever reason, I felt compelled to get a second opinion, so I instructed them to put it back together. I think they were unprepared for that, but did as I instructed, with the caveat that my car may be underivable from their shop. Not only was the Maxima drivable, but I never had any transmission problems from that point forward. That was a great lesson about second opinions, although I never did take the car to another shop.
Despite lack of evidence that the CVT was even touched, you went ahead and checked the fluid anyways. Bravo!
Good on yall for not shaming the dealer and fueling a never ending mud slinging festival. Thank you Ray for just being honest and providing a honest service to your clients.
It is refreshing to find an honest mechanic. I do most of my service on my vehicles. I wish I lived closer. I have learned a lot from your videos. Have a blessed and profitable day.
As a family man I got ripped off enough, I finally asked a friend who owns a dealership. In the mid 80s I got the new car with 100% extended warranty to 100k. On a trip, my transmission died with 36,000 miles. Taurus was dismantled and completely replaced transmission etc. They put car back together and we test drove it. All good. At the cash register they dropped a $5,000 + bill on me. I pulled out my extra warranty. They tried to get me for some belts and fluids. I said no way. 😂
If you go to a dealership 💯 you are getting scammed. Not a dealership in America that doesn't screw you in some way somehow. Stay away from them. 50 percent of the shops are just as bad, but at least they have to win your business, so shops like this are honest and do good work. Thanks for the videos and the honesty. It's a sad state of affairs when people take advantage of others.
I will say this… there are crooked people out there in every profession… I’m proud to say 40 years of going out of my way to help customers at my dealership… just like Nixon said I’m not a crook and proud of it
Australia is the same. But finding an honest shop is also very difficult.
I would never go to any other mechanic again if I was this lady. You have earned much respect.
Its refreshing to see a good honest mechanic. Took my truck in for an oil leak, dealership mechanic came back saying it needs a new engine for something minor I already knew about. Didn't even look at the oil leak in 2 weeks.
Wow! I recently lost my trustworthy mechanic due to a greedy landlord, and I'm happy to see there is more than one honest mechanic.
I worked honestly at ford dealers for 34 years. Turned good hours. Never cheated anyone. The last dealer I worked at, the tech across the shop replaced pads and rotors on every state inspection that came to his stall. Amazing! What luck he had that every inspection done needed brakes. Oh, and by the way with that code the check engine lamp would be on
Our state got rid of safety inspections several years, but some dishonest representatives want to bring it back because shops are complaining about not making enough money
Ray is a great guy and need more people like him in the world and like how he recorded every repair to have proof of bad mechanics and also covering his tail
Angry isn't even strong enough. It's things like this that make people leary of whom they can trust. Giving mechanics a bad name.
Thanks for shining light on it Ray.
Everyone should be fortunate enough to have an honest mechanic to service their cars. Your community is lucky to have you
You know you have found a true professional when they get just as frustrated with another "professionals" work rip off as if it was their own car. Then to tell the customer to get money back and we will just try a simple fix and see if the issue comes back. Love it.
There aren't words for the rage this crap makes me feel. This is why I do all my own mechanical work. There isn't a mechanic I trust other than Ray and a few others on YT. There is a special place in hell for shops that do this to unknowing people. Good work Ray!
Mechanics as a general rule are scammers to women car owners. It absolutely disgusts me as a woman that mechanics cannot be honest. After being royally ripped off once by an unscrupulous franchise repair shop in Toronto, Ontario Canada, I finally found an honest mechanic who is honest to men and women. Wish there were women mechanics but I guess it is too dirty a job for women to be interested in. Keep up the great work Ray. Your honesty will go a long way to more business.
It's definitely irritating when mechanics aren't truthful. I love my local mechanic. He's always been straight with me.
Yeah, I was just about to mention-there are no witness marks on the bolts, so that pan has definitely never been removed. And I completely agree, those brake discs are far from new; they’ve got at least a couple of years on them! I never understood why anyone would try to rip off a customer. Building long-term trust with a customer is so much more valuable. And they'll bring more business your way-it's like free advertising.
Good morning Ray and A Rod. No one touched those rotors and highly doubt they even check the transmission. Dealer went Rogue and Ray busted them.
I'm a dealer tech for Nissan - This was fun to watch. Should call these shops out by name - but anyway if you're ever working on another rogue, P17F1 = Valve body replacement P17F0 = Trans replacement
We almost never take you literally you are the king of metaphorical sarcasm. When you lie about service preformed that is fraud and a crime. They should go to jail for that.
"I think I've got to poke it from the backside, but I can't reach the backside because it's too far" lol nice
On the Jatco transmission you need to change the oil fluid at 35k miles the first time, and every 25k after that. There is a cooler cartridge filter and a pan filter. Never use anything other than Nissan NS3 oil. ( older ones NS2)After market oil may ruin your CVT. Never use it. The CVT OIL in the video is screaming for a fluid and filter change. I service these transmissions on a regular basis. I have seen all the ends and outs of what you can do wrong. Main killer is not changing the fluid regularly, or not using genuine Nissan CVT fluid and filters. A lot of times the Nissan shops, Don’t change the cooler filter which leads to fluid blockage and death of your transmission. ( you absolutely have to change the cooler filter Ray! ) there is no silicone on the gasket. It is a regular black rubber gasket. You refill that tranny with 5 qts fluid and run it to 210f than pull the overflow bolt until it truckles out and reinstall to get it to the correct fill level. Some of the other types have a tube on the drain bolt that gives you the level. Note its not able to drain on those type. You have to pull the pan to get to the fluid on those. Mainly those are on the Nissan Versa.
You seriously can not be defending there behaviour!
With all due respect, I disagree with you on your statement of only using "Nissan Fluid" and the reason is that Nissan contracts with Shell Oil to make their CVT fluid. As lo g as the CVT fluids meet manufacturers specs, you can use non Nissan branded fluids I've been down this road with not only Nissan cars, but with Mercedes cars as well. Just my 2 cents! PS: The Magnuson-Moss Warranty Act clearly stipulates that warranties cannot be voided merely due to the use of Aftermarket parts or services. Manufacturers are required to prove that the non-original part or service was the direct cause of the defect to deny warranty claims!
@@izzydizzy1115 I owned a 1st gen Honda CR-V and remember that Honda would void the warranty if you used ANYTHING but Honda Trans Fluid....Nissan may be the same...not worth taking the risk...
@@alex241 you need to review the Magnuson-Moss Warranty Act, they manufacture cannot force you to use their their parts or service to maintain a warranty UNLESS that part or service is provided without charge.
I agree that the filters should be changed. There is most likely metal in the bottom of the pan and you won't see it if you don't pull the pan off.
I always had enough work and made enough money being honest. Return customers are more valuable than ripping off out of towners, especially if you get caught. Nobody expects a tourist to come back and sue.
Finding a good and trustworthy shop may be 1 of the hardest things for a car owner to do. The 1 my dad found has since retired. I have now found my own. He shows you the replaced parts and takes pictures of the damage that's not
mobile.
This guy knows repairs are expensive and has no problem when owners do their own oil changes and brake jobs. Real down to earth guy.
I’ve been in the auto repair business for over 30 years. Unfortunately Ray is truthful and very rare!! 99% of repair shops juice up the bill and the work is at best subpar quality. Ray probably won’t call this out if it’s a local near by shop! Repair shops know each other and usually use the same repair parts dealers. I believe Ray should always do the repairs completely and professionally and he will build a very trusted auto repair company without even advising. Keep up the quality work, Ray. 👍🏻
Take it from a retired brake specialist. No way in hades were the discs machined. Shame on the dealer!
In this day and age, NO ONE really bothers to turn rotors anymore. (Edit: applies on recent cars and trucks. The older stuff was made to be machined. The newer stuff is more or less disposable) Rotors are very inexpensive and a quick replacement. It's only a matter of time before she starts to get scrap noises from the pad's rubbing into the rust ridges.
Very sad....
@@Tedybear315 My mechanic does turn rotors, not frequently though.
@@Tedybear315
I agree. I use to have a rotor turning machine. I don’t have it anymore. 99% of the rotors are too thin to turn now. Not worth the safety risk. I have seen rotors crack from being turned just once.
My Aunt has a 2019 Nissan Rouge. Guy pulled out in front of her and she hit him, dealership replaced the front bumper and headlight assembly's. Lights were pointing to the ground and you could absolutely NOT see even with the high beams on. She took it back to Nissan and they told her "oh, you can't adjust these new headlights, they come factory adjusted" They actually tried to make her buy new headlights again! I went and got the car and adjusted the dang things myself, very easy to do just watched a RUclips video for like 2 minutes and a flathead screwdriver and bam she can see now! Thanks for being a stand up kinda guy and not ripping her off.
A friend of mine got new headlights for his Chevy truck at the dealership. He asked me if I thought his highs were too high. I said well not if you’re looking for incoming aircraft. He took it back and got them redone. It should have been done right the first time!
@@brianpapiez1719 What really shocked me was the shop manager himself told my aunt that you can't adjust the lights. Trophy Nissan Dallas,TX stay away from em lol
@@unforgiven3959hopefully you filed a formal complaint with documents to the State Liesencing Department and Better Business Bureau ! Unless 'We The People ' hold their feet to the Fire .. we deserve what we get.
And if she had bought a second set, I'll bet they would have just adjusted the first set and charged her full price for a pair of phantom headlights.
Shops don't even want to adjust lights aim on any salvage title or wreck damage front end.
Love your channel. Your enthusiasm is awesome. I work on my own cars, and for many neighbors for reasons that you called out...many places can NOT be trusted. Your a rare/honest breed in the industry. Keep it up.
Ray you make me trust your work so much that I would almost drive from Louisiana to Florida just to have you do my maintenance!
Happened to a customer of ours once. Garage in the North East of Scotland, newish Nissan Qashqai came in with timing chain rattle. Customer stated that the car "Just got fully serviced at the dealer to maintain the warranty" but the engine oil came out black as tar when we had a look. We bottled it up and gave it to her to take to the dealer, never heard from her since. Theres something about nissan dealers...
*All corporate dealers...!
Not just Nissan....I bought a used Lexus Hybrid....asked the dealer for a trans fluid change....oh, its a sealed unit....posted that on a Lexus forum....someone sent me a PDF of the trans....oh, look....a drain and fill plug!!! They are all lying bastards and intentionally lying to your customer about what is likely the second most expensive purchase they will ever make should be a criminal act punishable by law.....
The BBB needs to be informed of the dealership blatantly robbing this lady I'm sure she is not the only person to be ripped off by said dealership...
Report to corp office, they will research and likely refund. They do not want or need the bad press.
State attorney general's office, not the BBB. Charging for work not performed is outright fraud.
Actually, no, I have found out that the BBB is basically worthless. Companies good and bad will pay the fees to joining the BBB and if a company gets bad reviews, the 'bad' company will 'pay off' the BBB to get the bad reviews off the the BBB's website. - File a complaint with the Consumer Affairs Department with the Florida Attorney-General's office. It has more 'teeth' than the BBB. And file a complaint with the Dealership Regional Manager. Higher up than the Dealership's General Manager. That will get the ball rolling on possibly 'cleaning house' in the Dealerships Repair Department.
BBB is it just as corrupt as the stealerships. BBB often takes bribes to give good reviews/awards.
@@user-su2sh9ve7g Por lo general, "el hilo se cortará por lo más delgado"... el Técnico. Pero quiero decir nada más que el Técnico NUNCA hará nada que no le sea indicado (ordenado) por la Gerencia, ya que así son los protocolos existentes.
Todo es posible de comprobar, ya que debe haber registros, facturas y descargos de material del Stock, u órdenes de trabajos solicitados a terceros si el Concesionario no dispone de ciertas facilidades para hacer algún trabajo específico.
Por lo pronto, no creo que "giren" rotores, ya que prefieren vender nuevos y OEM para cubrirse de cualquier problema o riesgo de reclamo.
He trabajado de Técnico en Concesionarios.
This is Between you Ray and the Owner .Then the owner and the Dealership.. No one else....( Viewers )
Nobody turns rotors anymore. Confirmed BS. As a son of a diesel and marine technician in Canada. I do my own services and these stealerships need to be exposed. Thanks Ray
I have metal in the pan. Also from my speakers. Heavy metal!🎵
Wife Unit with THE receipt of EVIDENCE in the thumbnail FTW! 👏
Ray is 100% right about the rotors not being turned. I was a Nissan auto technician(fancy name for mechanic) for 15 years at a dealership. I used a lathe that turned rotors on the vehicle so you don't have to pull rotors to turn them.
Often done with rotary cutting pads back in the day as well BUT any way that it is done there is no inner or outer ridge and the surfaces are obviously refinished even to a casual lookover in the next several thousand miles.
Most shops , including Nissan Dealers, will use the " Pro- Cut " On Car Brake Lathe. That machine requires you toremove the brake caliper brackets to accomodate the the cutting part of the machine . Clearly it shows that the caliper brackets were not removed.
When you do your job right, you don't have to worry about that hot, tingly feeling when somebody calls you on your BS. You da MAN!
Ripping off customers is a crime, and the violators need to be prosecuted!!!
New Zealand, we change (as told by most markers) CVT trans need to be flushed/changed EVERY 50k kms (changed oil).
NZ roads are so hard on CVT's, we have way too many hard hills and rougher roads.
By comparison, that Nissan has be babied on flat Interstate miles..with few hills.
Exactly. Many tourists are shocked that a 150 KMs will take 2 hours or more to travel and most people are tried afterwards...
Not easy roads here.
@@meganluke444
"Not the most robust of gearboxes"😂
I've got a ecvt from ford, hope it's better ur 😂
@@TheBlauwitje If its the one with the plastic clutches (Focus I think certain years) it be far worse.
@@TheBlauwitje I feel for you!