The instructions in this video are not the same as in other Kwikset videos or the printed instructions that came with my doorknob. The others show the NEW key making TWO 180° turns, conducting the "test pull" to make sure the key does not come out, followed by a 90° counterclockwise turn to the original position. There is no second 180 or test pull shown here. What's up, Kwikset?
Hi GB - We appreciate your feedback and will look into this. Here's a link with more details on the SmartKey Re-Key process: kwik.st/3pVz9v0 Thanks ~ Kwikset Social
HELP‼ When I turn the current key to the 90 degree position, the door unlocks. I put the SmartKey tool in, then remove it. When I try to take the current key out while it's in the 90 degree position, it will not budge. I'm frustrated. I turned the key in the 90 degree position in both directions (away from and toward the lock), but neither works. Once the key is in that position, it will not come out.
Dog bumped into me while keying from supplied key to my house key, so the key jiggled around in the lock, now neither the new or the old key work. How do I solve this?
Hi and here to help! Please follow the SmartKey Recovery steps in this video: kwik.st/3WOElfG Our Consumer Support Team is here to help you further... please contact them here: kwik.st/3hqC6iG or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi Faith - Yes, if your current house key is works with 5 pin (K1 and K5) or 6 pin (K10) keyways, then you can re-key the SmartKey cylinder with it. If you have an SC1 compatible key, please click here for more details on available SC1 lock models: kwik.st/3oFvFcP Thanks ~ Kwikset Social
Hi junktea1 - Here to help! The SmartKey Re-Key feature can only be used with Kwikset locks that feature SmartKey Security. If you have a Kwikset pin & tumbler cylinder lock, you will not be able to use the SmartKey Re-key tool to rekey it. Pin & tumbler locks can be re-keyed by a locksmith. Thanks ~ Kwikset Social
Hi John - Here to help! SmartKey locks can only be keyed to one key cut at a time. For locks that can be mastered key, please see our Pin & Tumbler models here: kwik.st/3MDZghd Thanks ~ Kwikset Social
To begin the SmartKey rekey process, the original working key is needed. Without it, a rekey from the outside of your home is impossible. -- Kwikset Social
Hello there! Our locks featuring SmartKey Security can only be re-keyed directly on the key cylinder with a current working key and the SmartKey Learn Tool. Even if it's a double-cylinder deadbolt, you still need a current working key on the interior and exterior to re-key. Here's a link with more details about how SmartKey Security works: //www.kwikset.com/smartkey-security?B%7Bsite_source_name%7D%7D&B%7Badset.name%7D%7D&B%7Bcampaign.name%7D%7D&B%7Bad.name%7D%7D Thanks ~ Kwikset Social
![[1478] Lock Bumping… Possibly The Easiest Way In!](http://i.ytimg.com/vi/r3cuVPSySZw/mqdefault.jpg)
Awesome video! If I can do it, anyone can!
The instructions in this video are not the same as in other Kwikset videos or the printed instructions that came with my doorknob.
The others show the NEW key making TWO 180° turns, conducting the "test pull" to make sure the key does not come out, followed by a 90° counterclockwise turn to the original position.
There is no second 180 or test pull shown here.
What's up, Kwikset?
Hi GB - We appreciate your feedback and will look into this. Here's a link with more details on the SmartKey Re-Key process: kwik.st/3pVz9v0 Thanks ~ Kwikset Social
I have lost the original key to my lock, I have a new key but what can I do if I don't have the current key?
HELP‼ When I turn the current key to the 90 degree position, the door unlocks. I put the SmartKey tool in, then remove it. When I try to take the current key out while it's in the 90 degree position, it will not budge. I'm frustrated. I turned the key in the 90 degree position in both directions (away from and toward the lock), but neither works. Once the key is in that position, it will not come out.
Hi - We are happy to help troubleshoot your lock! Please contact our Support Team here: kwik.st/3S8defE Thanks ~ Kwikset Social
Dog bumped into me while keying from supplied key to my house key, so the key jiggled around in the lock, now neither the new or the old key work. How do I solve this?
Hi and here to help! Please follow the SmartKey Recovery steps in this video: kwik.st/3WOElfG Our Consumer Support Team is here to help you further... please contact them here: kwik.st/3hqC6iG or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Can I re-key with my current house key (not a smart key) so I don't have to change keys?
Hi Faith - Yes, if your current house key is works with 5 pin (K1 and K5) or 6 pin (K10) keyways, then you can re-key the SmartKey cylinder with it. If you have an SC1 compatible key, please click here for more details on available SC1 lock models: kwik.st/3oFvFcP Thanks ~ Kwikset Social
Does this work with all current Kwikset locks? What if there is no smart key hole?
Hi junktea1 - Here to help! The SmartKey Re-Key feature can only be used with Kwikset locks that feature SmartKey Security. If you have a Kwikset pin & tumbler cylinder lock, you will not be able to use the SmartKey Re-key tool to rekey it. Pin & tumbler locks can be re-keyed by a locksmith. Thanks ~ Kwikset Social
So, Can I key this to 0ne key and Master key it with another key? I want to be able to use either key...Like for Apartments.
Hi John - Here to help! SmartKey locks can only be keyed to one key cut at a time. For locks that can be mastered key, please see our Pin & Tumbler models here: kwik.st/3MDZghd Thanks ~ Kwikset Social
@@kwikset Thank You very Much.
Where can I get a smart key. Moved into a new place and need to change locks
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3mI9m2w or call them at: 1-800-327-LOCK (5625)
So I can walk up to any lock that uses a smart key system and do this? What am I missing that prevents burglars from doing this?
To begin the SmartKey rekey process, the original working key is needed. Without it, a rekey from the outside of your home is impossible.
@@kwikset i actually know someone who can rekey without the key.
To begin the SmartKey rekey process, the original working key is needed. Without it, a rekey from the outside of your home is impossible. -- Kwikset Social
@@kwikset is there a way to rekey it from the inside without the original?
Hello there! Our locks featuring SmartKey Security can only be re-keyed directly on the key cylinder with a current working key and the SmartKey Learn Tool. Even if it's a double-cylinder deadbolt, you still need a current working key on the interior and exterior to re-key. Here's a link with more details about how SmartKey Security works:
//www.kwikset.com/smartkey-security?B%7Bsite_source_name%7D%7D&B%7Badset.name%7D%7D&B%7Bcampaign.name%7D%7D&B%7Bad.name%7D%7D
Thanks ~ Kwikset Social
Where do I get the new key from if I want to rekey
Hi Anthony - Here to help! You can purchase the SmartKey Re-Key Kit which includes new keys: kwik.st/3tvlXeH Thanks ~ Kwikset Social
If I turn the key 90 degrees , the deadbolt will retract into the door (open position) ? Do I continue inserting the 'tool' ?
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