Ko-ken Tools Drama petty TOOL warranty wars
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- Опубликовано: 29 июл 2024
- #mrsubaru1387 #koken #jdtco
@ko-keneurope4058 @ko-ken
@Ko-KenEuropeSA
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@theroyaltyautoservice
@jdtvco
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Авто/Мото
There seems to be a lot of misunderstanding on the subject of tool warranties. Koken Japan does not warranty the tool. Koken USA is a seperate company from Koken Japan. Koken USA pays for exclusivity in the US market. Koken USA is offering and paying the cost of the warranty on the tools that come through their supply chain to the US. Koken USA has to account for this warranty cost in the items they sell. Koken manufacturing in Japan does not compensate Koken USA for the warranty. Koken tools coming into the US through other avenues than Koken USA are what would be termed "grey" market. These grey market tools come without the cost of the warranty offered by the authorized US distributor, in this case that would be Koken USA. Koken USA can't be expected to pay the cost to warranty tools brought in to the US through the grey market. It is the equivalent of asking Ford to warranty the Chevy you bought.
This issue is also highly prevalent in the diagnostic scan tool market, actually much worse because Chinese CCP companies are worse offenders of not policing grey market sales. Autel US and Launch Tech USA are separate companies from the CCP companies that produce the scanners they sell. Like Koken USA they are separate companies from their overseas partners. What makes this worse with diagnostics is the labor cost of supporting scanners is far greater than supporting hand tools. This support includes 100's of US engineers that help code the software for North American market cars. Phone support techs, warranty techs, sales reps, accountants...... and all other types of support staff. Grey market sellers have none of these costs and the hardware scan tools run on isn't much more than a mid grade android table. These grey market tools flood Amazon, Ebay and other websites at prices far lower than US market wholesale prices. Autel US and Launch Tech USA just like KoKen USA have authorized retailers lists on their websites. These are vendors that are confirmed to be selling tools that came through their supply chain and not the grey market. If you compare prices across all of those vendors they will be mostly in line with each other. The margin on these tools for the authorized vendors is very low. It is not uncommon that a grey market tool is listed on Amazon for literally half the cost a US vendor can buy that tool wholesale.
The worst part is Mr. Subie blocks dudes he starts sh*t with. It screams of the kid who would always run their mouth then run to the house when the got confronted. He's a punk. Plain and simple.
I left the guy’s channel several years ago. He was discussing the possibility of going back into the tool truck business and I simply commented that the profit margins in the tool franchise business are not high enough to make a good living in today’s industry. That’s all I said and the guy went ballistic on me for just giving my opinion. I don’t have time for that kind of childish behavior. I may be wrong but I think he was already in the tool business once and things didn’t work out for him.🤷🏼♂️.
I didn’t even know Japanese tool companies had warranties like American focused companies do. When I bought into Koken tools I bought them for the quality tools not the warranty. If I’m going to be beating on something I’ll grab the snap on so I won’t have to worry if it breaks. I know on Wednesdays the snap on man will be there with a new one, repair it, or have one ordered. Koken is my go to for most of my stuff when it comes to hand ratchets and sockets. Especially in 3/8 and 1/4 inch. There stuff is so compact and low back drag it makes those jobs in tight areas a dream tool to use. Anyone try their 1/2 stuff on heavy duty work? If so how does it hold up?
100%
Exactly a great comment and totally agreed
CP I agree you’re right! People should stop fighting. BUT, at the same time I love watching people fight over the dumbest stuff ahahahahahah
Unfortunately, a lot of people do that's why half of youtube is popular it's sad really lol
Man CP, you are direct and pull no punches. I just wanted to say that I believe in your talent and hard work. I’m confident that you’ll succeed on RUclips even more, and I’m excited to see your channel growing so much throughout the years. Keep up the great work brother!!
I appreciate that
That is how many international businessess operate. If you buy a Samsung device imported to the U.S. from the Korean market, the serial number identifies is as for that market... and if you have a warranty issue, you will have to deal with Samsun Korea, not the U.S. branch of Samsung.
I have said it before, I say this again........the tool company makes the tools, the truck operator makes the warranty. I subscribe to CP and Koons for tool reviews because you and Clay simply say, " The good, the bad, and the ugly." Thank you, Mr. Eastwood.
Dude Koon is a talking head and literally works for VIM. Clay is very shady and loves to promote anyone who pays him
Ya koon is into kids too he’s wacked
@@roylowery1329 that what he gets paid 4.......duuuuuuua
Yeah agree, the Koon is more corporate than he originally was. Integrity somewhat compromised
I have followed koken for several years and they were an awesome deal not so much now..its not inflation the japanese prices havent increased as much as the usa conterparts
Every time i see a video from him it reads in my mind as Mrs. Subaru
Hes the worst person in the world to represent them in any fashion selfish amd entitled the exact opposite of what the company stands for.
Hello CP AND SUNNY: THANK you CP for this Koken video. Sorry for this late posting but power just came back on, 3rd time today. If Koken only wants their approved distributors to sell their stuff fine. Then with all their influence they should monitor who is doing the reselling & issue a ciese & desist order. All I know is that if my Matco tool truck is selling Koken that's good enough for me. At my age I 'll be damed if I must spend my time scouring the earth for approved distributors that has been blessed with holy water. I'm the customer & I demand service, & I my friend have the money. As far as the Wana be landscaper goes IMHO his word, reputation, advice is pure S IT !!!!! God Bless you CP & my best to SUNNY. 😅 TMP FROM N.J.
From what I was told lots of companies biggest issues in the modern day issue is warranties. So Apex tool group owns Gearwrench. Their biggest buyer is Amazon. Amazon has a minuscule if not nonexistent broken tool return. Due to this they take priority. Also other distributors are being hit with new contracts that Gearwrench will only warranty 3% of purchases.
Amazon buys a ratchet for $60. Sells it for $100. A middleman to distributor buys it for $65. Sells it to a dealer for $80. The dealer sells it for $115. That extra $15 is the price of having someone to toss it at when it breaks. When you buy off Amazon you have no one to toss it at. Even if you do warranty it Amazon will just eat it as a return and not get Gearwrench involved.
No tool company cares about the technician. Their goal is to sell you the cheapest tool at the highest price possible. If a company manufactures their own tools, it’s only because owning the manufacturing is cheaper than rebranding in that specific instance. They are all bending us over. Some just worse than others
As well as most youtube influencers don't care about their subscribers they just want you to watch them and buy products they promote. It's a sad world we live in.
You are so correct CP i don't know the hole situation on whats going on with MR subaru. He has been very helpful with subaru owners. But you are correct we all have to stick together power in numbers we are divided they win we fail. Most of us in the trades try to be professional. Honestly i blame the big corporate elite who are starting all this and in my opinion harbor freight is the top dog at this paying people to run their mouth and pushing a lot of this garbage out there
In 20+ years ive never had my snap on or mac tools representatives ask me where, when or how ive purchased anything. I hand them a broken tool, they hand me a replacement or order it if its not on hand. I don't have to spend any more time (priceless commodity) than that. Amateurs expend time to save $, professionals expend $ to save time. Its all subjective to however one chooses to operate but id rather take my kids fishin or somethin rather than lookin for the best deal or argue over warranty. Just how i see things lads. Keep the fires burnin & the wheels turnin yall
Well said 👊🏻
In a business sense a warranty is an add on service for an add on price to lessen buying hesitation (that the company doesn't seek to fulfill).
Japan has tremendous standards compared to anywhere else, so if something broke, you broke it. Buy direct from japan for 1/2 off
Firstly and foremost, I watch so many of your videos and am a happy subscriber. I love youre a dedicated toolhead and everything that comes with that. Keep on doing what you're doing buddy.
Wow, thank you!
I’m an importer distributor of electronics and I too have to deal with not only gray market but unauthorized dealers… we are also obligated to warranty any products we distribute. If the manufacturer with the importer can not control the gray market they then need to be clear with “x length warranty to the original purchaser when purchased from an authorized dealer and registered online”.
That being said I don’t pay a premium for hand tools for the lifetime part or the warranty I buy them for the no questions asked part…. Also their products should have plenty of margin to cover warranty issues including the ones that are 2nd hand or gray market.
Bottom line this importer has zero idea how to be a successful importer and will likely fail after destroying the reputation of koken.
The way mr. subaru says "snap awwwwn" drives me crazy
Asking Koken USA to warranty tools not imported and sold through their network is the exact equivalent of expecting JDTCO to warranty a tool they did not sell just because it a brand they offer. Koken USA is a different company than the Koken that manufactures the tool, just as JDTCO sells Gearwrench they aren't the same company.
It's definitely a fickle position and sketchy at best.
True statement. But jdtco won't even warranty what they sell. My co-workers used to sing his praises until they started breaking the gearwrench product and he told them to call gearwrench. I'll stick with my tool dealer who comes by weekly and actually cares about more than just my money.
@@BrandonHarris-FJB I could see that being aggravating, but for what it’s worth, it would be easier to warranty through GW unless you live in Jersey. Go tot he website, fill out a small form, add a picture, you’ll have a new tool in the mail within a week.
Well said
Hello again, CP
Thank you for another Great Video 👍 As far as MrSubaru goes just turn him off. He will fall by the wayside and be forgotten!!!! Again thank you 😆
You are welcome
Great video CP
Thanks 👍
Honesty i love my koken ratchet i bought it from kokenusa never had a issue and the nack drag beats snap on matco etc
All mr subaru said is if you buy Koken from Jersey discount tools, they won’t be covered under warranty. Don’t know why that’s so controversial.
Because mr subaru is a larper and he is a fraud.
Independent tool salesmen can buy from ISN , Medco, eagle, nue, oe place. And a few others.
i hope to get me some new tool when i get released
Before you explain it to me, just know I blame Mr Subaru. Where is the mob gathering and should I bring a sack lunch or is it pot luck?
This is a fact
The internet bs sucks, but I've bought most of my koken from koken usa, before any of this went down...the main thing is to be patient and try to get your items during their holiday sales with a 25 or 30% discount...otherwise their prices are a lil high on most items...waddup cp✌️💯🇺🇸🇺🇸
I totally agree take your perpetual personal drama straight to the person you have an issue with
@@CPthetooladdict absolutely bro 💯
Oh no! Hated to even see the video title pop up! Love Koken :(
👍
You know who doesn't care about where the tool was purchased? Icon and Tekton
Wrong icon wants your phone number to be able to return check it out
@@CPthetooladdict matter of fact, your right. I forgot they asked my number one time when I exchanged broken Pittsburgh for the icon. Tekton is top notch though
They do that to track your purchases, and let's say someone gives you an icon ratchet as a gift they hassle you, at least at my store, they do but I'm anti harbor freight because the ceo and owner eric smidt actually donates to fund anti 2a legislation and I'm not giving money to people that are trying to take my freedoms away.
Tekton, GW, Carlyle (Napa), SnapOn, and Mac I have never had an issue. None ask me anything and I get my replacement. HF isn’t bad, but they were a little pickier with Icon (at least at first). I think it all boils down to who you deal with at your location.
Mr. Subaru needs Jesus 😂
Hey CP.... Thinking about buying my 1st Koken rachet & socket set... Koken Amazon Japan has them for $45 for 36T ratchet, Is that a good deal Or should I spend $100 for the 72T? And no warranty from Koken Japan?
72 tooth is the only way to go to get the ultimate experience
@@CPthetooladdict No warranty from Koken Amazon Japan
Great information brother appreciate you
I appreciate that
Would love if you do another deep dive about there tools Again!
Thanks CP much love.
Noted!
Awesome video brother. Thanks for sharing. Keep the content coming. Hope you have an incredible night. Much love and RESPECT
Much appreciated
Its a line to get out of any warranty claim. Its The universal get out of jail card. I have had snap-on dealers pull the same line. The snap-on warranty is only good for the original purchaser and that you have to prove i bought it via a snap on dealer.
Then you must be a poor customer or your attitude sucks I'm guess the second one is the reason if you got on my truck running your mouth to me I'd refuse service to you also sometimes it's just the principle of things but you definitely think you know everything. And you lack experience.
@@CPthetooladdict lol Chad, you have no idea who I am, the situation in this happened or why. You have no idea my attitude, my experience, heck what I done in my life. You have no idea the tools I own or what I can do. But that ok we all can have opinions about each other. Such I believe driving without a drivers license is not a good idea.....
Its sad ive got tools lost the receipt the old Sears Craftsman warranty died when they sold off the brand im glad the stuff i bought from snap on mac matco i still can mostly get warranty if i need to and some of the drama especially with us who buy higher quality tools lets leaving the trolling to the HF fan boys
CP the 🐐! Always on point! 🎯
I love my Ko-ken ratchets, sockets and other tools that I purchased from Amazon Japan. The calculated cost of paying extra for a warranty isn’t worth it for me, personally. My family is from Northern Europe, where it is ingrained to take the best care of tools and respect their limits. Lifetime warranties are moot in that part of the world. This is the land of silly “let’s take this ratchet to failure” videos and the breaker bar is a distant memory. JDTCO is one of the most negative spouts of vitriol on RUclips, which is bizarre as they are retailing goods and the goal should be to maximize capturing customers. Mr Subaru just isn’t interesting to me. There’s 3 sides to every story, but with this saga, I could care less.
Lots of people are saying lots of words, but actions speak louder than words. The online tool seller from New Jersey has a great reputation for fixing problems when they rarely arise. His service has earned my business. No BS just making it right. A whole lot of businesses could take customer service lessons from Nick. I have a fantastic Snap-on guy too and he has earned my business. So many places customer service has fallen by the wayside. Hopefully this is the start of things getting better. Keep up the good work CP from one Farm Boy to another.
Very well said cp
Keep up the good work
Much appreciated
You mean like you and Harbor Freight.... Just sayin.
What about me and harbor freight? Have I been dishonest? So a baseless insufferable comment with no response weird it's like trolls doing troll things
Are Koken tools so good that it’s worth going through the hassle. I’m just curious I have never owned any.
That is a great question, and absolutely something we need to address the hassle does make it subjective.
I've been wondering that myself and it's kept me from buying so far. I really want to try out there nut grip sockets since around 50% of the fasteners I deal with daily are stainless steel
100% this is a bad look for Koken USA, definitely no need to go and bash anyone over social media.
Wow there is still common sense in this world thank you for sharing it CP 👍😎👍
I try
Ooooooh I get to be the devils advocate. I don’t like neither of them. Mrsuburu or JDTC. When I was new to the industry I found Mrsuburu first before I found CP so damn wish I didn’t. That hurt me. Now I see mrsuburu videos and I think “if snap on designed a dealer in a lab that’s how he would be”
JDTCO little bit of bull they spew in their videos and it’s honestly annoying. Childish if you ask me. The biggest one that bugged me was the nano ratchets by Astro. Claimed to have bought every one in the country. But BOOM right there on Amazon was the same thing for same day shipping in my area. But it could be my hatred for Jersey too idk. I had to chase an AWOL dude in 2015 through Jersey when I was in the army. Good times. He unalived a guy.
Who knows all I know is I appreciate the respect CP gives even with difference of opinion because he’s somebody I call a friend.
Thanks man it's always good to be able to be friends with someone, but that doesn't mean we have to agree, and I'm okay with that!!
Great video as always brother! I appreciate the clarification!
Glad to help!
Great video CP 🔧🪛🪒
Glad you enjoyed
Where’s the video of Dave at?
Tiktock
Koken has screwed the pooch with this one. There Is A Difference…..now
Great Video well done and well said ......dont be like me and be Calling out Niel deGrassi Tyson ..lol
Thank you sir much appreciated
When will he learn he's just feeding into it. Either way, it's free advertisement for Nick. You now people will see the comment about the discount tool seller in Jersey and people will go check out JDTCO.
I love that Nick and company went right to Japan to get Koken. I’ll be glad to buy some out of jersey
I thought Mr SuperGlue has gotten free tools from Koken for review and videos?
I don’t know if other people have the same experience as me, but the first time I bought Koken tools it was from Tools from koken of USA. The quality of the ratchet I got was subpar it had a lot of wobble to it. Then I would buy Coke into from Japan Amazon and I believe they’re at a higher standard and quality.
Thanks CP
CP, kind of off the subject, but involving the negativity. I miss the days of your early channel when you were part of and in the video.
I realize you can’t be in every video, but occasionally it adds and makes it more personal.
Keep up the good work my friend 👍🏻
The trolls hate it when I don't show my face so it's to piss them off more plus I've lost a ton of weight and I wanted to do it without people telling me so I stayed motivated and didn't get to big of a head.
That’s awesome. I’m a type two diabetic and six months ago. I had a double bypass open-heart surgery so we could all do a better job of taking care of ourselves. And by that I mean we have to do it “For” ourselves.
We all appreciate what you’re doing and how you help the community through sharing your knowledge and experiences in the automotive and tool world. I’ve been building racing engines for over 45 years and I’m always learning.
Well, God bless you, sir, and please keep up the good work staying healthy
Nick is a decent man running a family business. Attacking him for clout isn’t a recipe for success.
They need to take it up with each other instead of making alot of other people feel worried about warranty issue's.
I thought JDTCO got the import account?
This is sickening. Ive always wanted to try a koken ratchet. Still might buy one idk. Thanks for the video CP
Yes it does it only hurts the customers
It's a shame when someone ( say a chosen tech ) climbs on a landscapers pecker just to keep him from bad mouthing him. JDTCO is the only Tool seller I've come across that's genuinely concerned about getting the customer the best bang for the buck. Coyle is a great informative guy but he says honestly he's mostly geared for truck sales. Nick is online. It's horrible when a paid spokesman talks trash about a guy telling the truth. It may of worked once for Biden but everyone's learned. CP keep posting. You sir are awesome. This lawncare guy has figured out talking about nick raises his viewership. People just need to ignore him. Unless you need help getting rid of crab grass. Nicks kinda the Tyson of tool sales. He's not talking, he's doing.
Mr Subaru keep you post to the deal where to buy it and leave at that. This no it high school.
I have no clue what you are saying. Try English
This is honestly the manufacturers fault If you're going to offer your tools with a lifetime warranty you need to back it up regardless of where the person bought it
The manufacturer is not offering any warranty. The US company Koken USA is offering to warranty the tools they sell, those tools they sell are made by Koken manufacturing. They can not afford to warranty every tool ever produced by Koken manufacturing. Don't let their names fool you they aren't the same company.
@@jfantisExactly! I think it would also help people to understand just what a lifetime warranty is because there seems to be a lot of folks that just expect it to be "I gave them money one time so now I should be able to deliberately run it over with a bulldozer and tie it on a string hanging off my car and drag it down a gravel road and put a 3 foot cheater pipe on it and they just gimme gimme gimme gimme gimme new one."
Lifetime is a length of time, not a level of service. Most lifetime warranties are of the limited variety, this means there's certain disqualifications like wear&tear, or willful misuse. If a company with an official policy of limited lifetime hooks you up anyway, that's not because it's their policy, it's either an act of goodwill or the dealer is biting the cost on it for goodwill.
This comes up a lot with truck brands. I've spoken to dealers and at least one has given their experience across a couple decades of selling. About 70% of what they swapped out, they got reimbursement (account credit) from Snap-on, meaning corporate received the item and confirmed that it fell under their lifetime warranty against defects in materials and workmanship which is ALL the official policy covers. The remaining 30% that were abused, the dealer ate that cost to satisfy their customers.
It is also fair of a manufacturer to only warranty things that were purchased through an authorized outlet in my view because from their end it's a guarantee that it's a service performed on a product that they in fact did produce. It's not particularly hard to find knockoffs sold by unscrupulous sorts with the advent of the Internet and the selling power some brand names have and the rise of cheap manufacturing abroad. The person or company offering a good warranty shouldn't be on the hook for items they didn't even make.
Mr Subaru be clout chasing man...
We are still going to warranty koken even though they seem to be having quality control issues
In the past two years MrSubaru has tried to bash multiple Instagram creators to make himself look smart. Dave, Conept 3, you and others. Guy is unhinged but I noticed he does it when he’s not doing so hot with videos
Definitely has ruffled feathers not winning people's trust and making himself look bad.
If it’s a real Koken tool then it should be warranted no matter where it came from if they want to have a warranty. If they don’t wanna play in the warranty world fine. What a bunch of clowns. They must have corporate office in Nagasaki or Hiroshima.
Clemsford, Massachusetts, actually lol
Koken in Japan, the actual manufacturer of the tool, only offers a warranty of "it's good when it comes out of the package, that's all we promise." Koken USA is Palmac, and they're just licensing the name, and taking it on themselves to offer a warranty on anything sold through them, and that's fair enough. Let's say you run a Chevy dealer, and Chevy offers what is it 36k/3 years warranty? And you can go out of your way to say "any new Chevy we sell, we'll do 5 years/60k miles warranty." Should you be on the hook for every Chevy sold in the US? Or just the ones you sell, as is clearly stated in your warranty policy?
The whole lifetime warranty thing in general is an American concept and seems to have become a sort of entitlement. Many Japanese manufacturers only offer a "the product is good the moment you take it out of the package" warranty. Euro brands also do this, or will have a limit of a few years; Knipex in Europe doesn't do lifetime warranty, that's a thing they do only for their American subsidiary.