HP PageWide Pro MFP 477dw Paper Jam issues

When attempting to print from computer or copy docs copy paper will either get jam in the back door area or in the middle of the door where the copy exits. All firmware is up dated, no we do not use 3rd party ink cartridges (although HP is currently in litigation and in trouble for that). Printer was purchased new Feb 2018, only 4 months old with a 606 page count. Our office also purchased a HP X476 which stop working a couple of months after warranty expired. How convenient !! Don't think we will be purchasing anymore HP / Hewlett-Packard printers. We will see how HP handles this. BTW - believe or not there are lemon laws for printers as well.

[@mak.ak.uk.]

I haven't experience any such issues in over 6 years of use with my 477dw printer.
I bought it in 2018 for £303 on Amazon with £130 cashback from HP. Great value for money.
I work from home a lot, so an all-in-one printer was important. I have been using third-party ink cartridges and it has been working fantastically. No drop in ink efficiency, no problems with the scanning or software, and it's blazing fast just like a laser printer. As a light-user, I'm also very pleased that the ink doesn't dry out (as an inkjet used to) but I also get all the speed as a laser printer.
The duplex printing and auto document feeder are also nice-to-haves. The document feeder occasionally jams if you load too many papers at once, but I'm a light user of the ADF so it's not a problem.
Disappointed to hear the 477dw has been discontinued. I may need to buy a bulk set of ink cartridges in case supplies stop!

[@Major774]

I returned this printer on day 1 and bought a HP colour laser jet instead. I found the print quality to be very poor with the PageWide inkjet technology. The black ink is not even a nice deep black, it kind of washed out.

[@davidflora7771]

Just bought this printer and am having the SAME issues. Can't clear the jam after the first copy. Unreal.

[@theknowledge31]

When I print any test page, a message appears that there is a paper jam in the back. The printer has been checked completely, but unfortunately there is no paper jam and it still gives us a paper jam message.... Unfortunately, it is one of the worst printers and I do not recommend buying it

[@rayray2001111]

Mine same after 6 months

[@ArtNoiriuk]

I have error 0xc6fd0913, can u help me?

[@aaliyahwalker4635]

Waste of time watching this video.

[@fishinginfloridashow7837]

There maybe a piece of paper out of sight inside the printer. If so, it's reading that paper and acting the way you see here.
I am disappointed at HP's design of this machine. You can not get to vital areas without major disassembly. As I Tech of 24 years, I would not recommend this machine.
Get a Laser Printer, when you have issues they are far more straight forward to resolve.

[@Ali_DXB_REALTOR]

it is very easy to solve

[@MHDI100]

How? I have the same problem with the LaserJet pro 477fdw

[@youssefzian2199]

كيفية حل هذه المشكلة

[@johnfleff]

This printer is garbage....HP makes the worst Printer in the whole world...don't ever buy an HP Printer....GARBAGe....GARBAGE...GARBAGE!