STUDIO VLOG | My FIRST NOTHS Order, Designing a Catalogue and Stationery Gift Boxes!
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- Опубликовано: 15 ноя 2021
- Hello my frens! This week has been so busy in the studio, I hope you enjoy the vlog. Thank you so much to our sponsor, Ana Luisa. I absolutely recommend checking them out! ❤️
shop.analuisa.com/bf21-natachap
They are currently running the biggest sale of the year
20% off the entire website. Don’t miss it!
I know you will love them!
#analuisany
Join me as I pack my first Not on the High Street orders, create and take pictures of my brand new stationery gift boxes (available here: www.coconutacha.etsy.com) and design a fresh new catalogue ahead of January's upcoming trade show.
Here's the link that I mention to get £15 off your first order over £70 with Hello Print: www.helloprint.co.uk/ref/LLHA...
FIND ME AT
💖 / coconutacha
💖 www.coconutacha.com
💖 / coconutacha
💖 / coconutacha
MUSIC
/ kaymooredesigns
www.bensound.com
Uppbeat music referral code: uppbeat.io?referral=coconutacha
RUclips Royalty Free Audio
Music by Mr. Jello - Friends Forever - thmatc.co/?l=C4F481D3
Music by Juju B. Goode - Day 5. Life of Whale - thmatc.co/?l=D5945700
Music by Juju B. Goode - Day 3. í ¨ê» ì ë ê² ë§ ì ¼ë¡ ë - thmatc.co/?l=1C3F3C77
Music by Juju B. Goode - Day 4. Accidental Moments - thmatc.co/?l=988D620C
Music by Juju B. Goode - Day 8. Bloom - thmatc.co/?l=39D7ADC3
Music by Juju B. Goode - Day 13. Apartment Story - thmatc.co/?l=77EE8119
Music by Juju B. Goode - Day 9. Watermelon Arcade - thmatc.co/?l=FEED1C7E
EQUIPMENT I USE
*Minc Foil Machine (6") - amzn.to/3v8RQcI
*Minc Transfer Folders - amzn.to/3j1DQwK
*Holographic Foil - amzn.to/3FLXiHl
*Cricut Explore Air 2 - amzn.to/2YMluIK
*Cricut Cutting Mats - amzn.to/3FOfBM2
*iPad Pro (updated version) - amzn.to/3j06DBY
*Apple Pencil - amzn.to/3DUDKPF
*Wacom Drawing Tablet (updated version) - amzn.to/2YGQAS5
*Microphone - amzn.to/3DGcpR6
*Laser Printer (updated version) - amzn.to/3DDeUU7
Inkjet Printer - bit.ly/3qlm0pr
* Gouache Paints - amzn.to/2XgEvTq
Products marked with an asterisk (*) are affiliate links. You won't pay anything extra, but I may get a small commission by using them :)
Etsy will remove the 1 star review as it was the customer's error. I would not send out another order for free. It was the customer's error.!! I would offer a discounted rate and mail to the proper address if this is what the customer chooses. Loved this video!!
It’s difficult when a customer complains about something that was their fault not yours. As they haven’t been nice and left a bad review for you I definitely wouldn’t send out more products to them, it would be like admitting they were right (which they are not). I doubt they would treat a big retailer this way if the same thing happened and a big retailer definitely wouldn’t send them stuff for their error. Keep your chin up your doing fab!
They sound a bit dodgy to me. I definitely wouldn't send another if they have been so rude. They really should have waited to see if they could get it resolved before leaving a bad review...Big hugs my lovely..xx
I love this video, I really apreciate that you shared the true behind these platforms, sometime as an small business you feel alone to find out this kind of infomartion. Thank you very much!!!! and have a lovely week!😘
I'm so glad you enjoyed! I am so sorry for the late reply. I hope you had a lovely Christmas and New Year! xxx
Don't send another one it's not your fault and I would actually ring Etsy. As it's the Customers fault they will get rid of the one star review.
This happened to me.
This^ - Who is to say that this isn't a scam they run but sending stuff "by accident" to a friend or families address so they get 2 for the price of 1.
Mochi snoring at the beginning! *so cute*
I love your packaging! ❤ love to see how creative you can be and how versatile you can make the packaging for small business, it’s such a personal touch
Thank you so much!
Could you do a video covering the monthly cost of running a business, ie: cost of monthly costs like software use, apps, materials. And then maybe cover how to transition to being self employed? Something I worry about in my first year as I am a parent living alone I feel more pressure for my small people 😅😊 thank you! I am researching what I can but it’s something I think would help people in their decision to go self employed
This is a GREAT idea! I'll try and do this for a week perhaps or maybe all of June... hmmm... 🤔
Super congrats on NOTHS! 100% agree on the whole free shipping thing!! 💕💕
Thank you soooo much!!!! xxx
I'm thinking about you tomorrow and what got me notification I'm so happy but that time I'm out side but today early morning watch vlog it's so colourfull & beautiful . Inspiring
Your products are so cute!
Thank you sooo much! I'm so glad you like them! xxx
Loved the vlog! Would definitely be interested in hearing more about the process with Faire if you end up taking it further ☺️
Thank you so much! It's still very much a work in progress (with not much progress being made lol). But I do intend to work on it over the next month or so, so will film my experience so I can share it here with you :) xxx
Your new catalogue looks wonderful! The lay out is so beautiful and it perfectly reflects your brand style.
So sorry it's been such a challenging week, it's so frustrating when it seems to one issue after another. I've had a similar situation with the address issue, It seems that Etsy are willing to take more action when you get given an unfair review that doesn't reflect your service. *fingers crossed* they sort it out and do the right thing.
It's amazing seeing all your beautiful work, going to treat myself to the small business box for Christmas ^.^ I LOVE it! Xx Mandy xX
Thank you so much for your kind words! Etsy ended up refunding the buyer on their behalf (not from my account), so I guess it was a win win for both me and the buyer?! Except their review is still on my shop :/ But I'm going to let it slide. I hope you liked your small biz box and had a lovely Christmas and New Year Mandy! xxx
I absolutely hate the whole push for free shipping. As in the UK we aren’t actually allowed to add the cost of postage to the product price. It needs to be taken from your profits. That’s why all the big companies have a higher limit as they have 70% mark up on their items, so the higher limit means there will be more than one item included so less of a profit loss. It’s all these American companies trying to push it here. And they have so many people doing it as they don’t realise they aren’t allowed to
Yeah, retail/galleries can be a tough gig. My average shipping cost is $350-1500 US Dollars for the bulk of my work (my hand painted, hand crafted glass chandeliers)...and that can be a killer for a sale so I build that into my price. But now think about how that works...when I sell through art galleries, everything they sell I then need to ship them more (so that upfront cost I never reclaim) and then the split is still 50%. No matter what you sell, even if you sell at high prices (as my standard painted chandelier cost thousands) it's always a tough split with retail. And to top it off, we're surrounded by a culture of people trying to scale up their businesses to make more...and when you make a physical product, a lot more goes into it and it can be very difficult to raise prices successfully...and we're in a world where fabricating/making physical things also costs a lot more to do since the pandemic started. So totally, I hear you on this!
For the Etsy client, it would be a small thing to just re-send and ask (ever so kindly) for an updated review. Whatever happened there...who knows, shipping has been very bad here in the US so it's possible she never received and that what you sent is lost out there. I had checks from galleries go lost last year and products that I use in my business go lost. Shipping was really bad last year in general.
Right!? It is SO HARD to get right I totally feel your pain. But wow your chandeliers sound AMAZING and so worth it!!! You should post a link here so we can check them out
I can’t wait to add a guillotine to my equipment so I can size up my paper for printing! Currently I am just focusing on getting stickers made
You can do it!
Loved seing the BTS of the NOTHS sales and all of it :) About the bad review, I woudn't send a new one, they should have talk with you first and it's not your fault! Hope you are feeling good 💛
Thank you so much Bea! Etsy ended up refunding the buyer out of their own pockets, so I guess it was a win win for both of us lol. It was exhausting! I hope you are good lovely xxx
Hello from the other two messages I have my own with business and I have been running it since hours since I was six yeah I love your videos bye❤
The hair bun looks good
Thank yooouuu lol xxx
Wow sounds like the only winners on Not on the Hightstreet ARE Not on the Highstreet!! Also re Etsy customer it’s definitely buyers error hope you didn’t send more product out 😥. Love the gift boxes 😍
Their profit margins are sooo high! But the market on NOTHS are so different to Etsy, so it's become such a lovely place to sell! Thank you sooo much xxx
Love your Vlogs. Keep going x
Thank you sooo much! xxx
Can I ask, I know the max size Cricut can print is usually 6.75x9.25 in and your purple print there, do they roughly come out as a 6x4/7x5? If you want to create larger items would you skip Cricut and cut them yourself? Thanks! New to this
Yes that's right! I don't tend to print and cut things myself though, so everything is always 'Cricut-sized' lol! xx
Same happened to me. I contacted Etsy and they removed the feedback. I would just refund the order.
Wow you just edit the photo? That is brilliant. But what you used? Photoshop?
Please don't send another one out. Contact etsy, this is the buyers mistake, not yours. And etsy should actually remove that review as well. Hope you get it all sorted 💜
Love you channel ❤️ can I ask where are you’re glasses from ? They are fab 😍
Thank you!!! They are from Specsavers :D xxx
Etsy should close the case in your favour, you sent it to the address on the order.
Exactly it’s our responsibility to put the address in. She is trying to get a free order
They did in the end! :D They refunded the buyer out of their own pockets so it didn't affect me. However the review is still up but I'm way past letting it affect me negatively anymore haha. Thank you so much xxx
what platform do you prefer to sell on I'm a fairly new seller of handmade papercrafts I sell only on etsy but mainly to friends and family I don't get many sales on etsy I did leave my shop empty for a long time but now I'm due to have my second baby any time and now I really want to push my shop out and give it a proper go at working my own business from home
Etsy is by far the best platform for me! Closely followed by my own website and Not on the High Street. Keep pushing! And remember to check your SEO xxx
I always smile when you mention that shipping is expensive, while in Canada within my province I have to pay around $15, and to ship across the country costs $20 😂
I use a shipping partner to minimize the cost, so with them it costs me less to ship to USA than to Canada! From Canada 😂
GOODNESS ME!!!! That is EXTORTIONATE! I always worry that buyers will be put off by increased shipping prices T_T it's a vicious circle! Your shipping partner sounds like a great idea! xxx
@@CoconuTacha yep it is a vicious circle unfortunately! Stores that have large volume of shipments get some discounts, but still shipping is expensive. And I bet by doing more online shopping we cause companies to raise their base prices in the stores, so they don't lose money by offering us "free shipping". :)
thank you for sharing your experience, i wouldn't send another pack either. not saying your customer did this, but there is a possibility that the address belongs to someone he/she knows and she just trying to get another package for free. hope that is not the case and that this will all be sorted out eventually. keep it up!
Etsy ended up refunding the buyer out of their own pockets, so I guess it was a win win for both of us lol.I hope you are good and so sorry about the slow reply! xxx
Why don’t you do digital and classes on skillshare?
I would LOVE to but I don't think I'm experienced enough yet. I do a few tutorials over on Patreon at the moment though :D xxx
100% don't send her another one as it wasn't your fault at all. It's a shame that the customer left a bad review despite it being their fault. So long as you don't respond to the negative review Etsy should remove it as the issue was due to something out of your control.
No it’s not your fault she put her address in wrong.
I am always amazed by the audacity of some people. How can they not own up to their mistakes?
Don’t send another one. What happen with the case. It’s their error.
Don't send another one. Like you said it's her own faulth. If it comes back you can say you send it again other than that there is nothing you can do about it.
no, sounds like a scam.
Refund the money and don’t send anything, that will wipe the bad review. You don’t want to deal with those type of customers
I agree with this it will cost less in the long run (emotionally and financially)