Roadmap to Handling Conflicts at Work | Amy Gallo | Talks at Google

In a work world full of competing interests, clashing personalities, fragile egos, and limited time and resources, how can you deal with disagreements in a professional and productive way, that improves both your work and your relationships? Amy Gallo, contributing editor at Harvard Business Review and author of HBR Guide to Dealing with Conflict, combines management research and practical insights to provide a straightforward process for navigating uncomfortable situations. Amy will show you how to:
· Identify the most common sources of conflict
· Assess your and your counterparts conflict style
· Prepare for and engage in difficult conversations
· Manage your emotions in heated situations
· Develop collaborative resolutions that everyone can live with
About Amy
Amy Gallo is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively. She is a contributing editor at Harvard Business Review, where she writes and develops ideas for the web, magazine, and press. Before working as a writer and editor, she was a consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York (later acquired by Booz and Company, which is now Strategy). Amy is a graduate of Yale University and received her master’s degree from Brown University.
Website: www.amyegallo.com

[@natarajrangayana]

Wow
Great talk and Great insights !
Thanks Amy Galio.

[@DamianAlcoleaAtman]

Really Great talk! Thank you, Google Talks and Amy Gallo! 👏🏽👏🏽👏🏽👏🏽

[@amandaquach2362]

This is super. Thank you so much.

[@markfrank0924]

Good talk, I do think the reason for failure or lack of the success that was envision is not that at the corporate office but in the field, where the mission is not made clear which is the prerequisite rot getting anything done. So much wasted effort is the result of lack of clarity and not that there are interoffice conflict. Where there is conflict it is a matter of working things out and that is hard where there is competition in the office for the next promotion.

[@SKU377]

all these pionts are instinctive.