PELLA DOORS POOR PERFORMANCE
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- Опубликовано: 4 окт 2024
- Pella's highest price door rots away under warranty and Pella WILL NOT COVER!! A ROTTEN HOLE large enough to stick your finger thru........and Pella says this is to be expected and will NOT Warranty!! Shocking real time video of what the door actually looks like! Would you want this to happen to your multi-thousand $$$$ door in less than a few years?
I just called Pella Warranty department this week, our sliding door is only 5 years old, and water is coming in under the glass whenever it rains - no blowing wind, the water just runs down the glass and between the seal to the frame underneath. This is what is probably causing the rot at the bottom. We live in Wisconsin, not by the ocean - this is just a bad design. Furious that we have to pay the cost to fix a defective design after only 5 years. I will never buy a Pella product again.
I just can't believe that so many people have the same problem!!!! For what I paid for my patio door!!! Exactly the same wood rot!!! In Exactly the same places!!!! Never again will I purchase Pella again!!!! Absolutely furious with this poor performance & lack of product support!!!! Thank you for bringing this to a public light! Sinful Pella!!!!
I have the identical sliding door, and the rotten area is also at the identical place on the door!!! We also have the wheeler not working because the water damage has weaken the wood inside. Pella - shame on you! Thank you for sharing the problem.
Yes, I have the same problem. Door rotted at the bottom within 4 years of purchasing and now the door latch doesn't work. AND I didn't realize (until after I purchased) that the screen door is on the inside of the house vs. outside. So, let's say it's a cool summer night and you want to use the screen door. First, you slide the screen open and then slide the main door open and then close the screen door. Everything normal at this time. BUT, when you decide to close the main door (leaving house, going bed...) at that point, you have to open the screen to get to the opened main door. This means flying bugs (that have gathered outside on your screen, especially at night) have an opportunity to fly into your house before you can close the main door.
Same here. Stupid, assinine design. Incredible! Shame on Pella.
For those saying that it is the environment... It could be, but I live in Howard county, Maryland, not even remotely close to the water and the same thing is happening after the installation in 2014 (7 years ago). That type of door SUCK!
I live in Colorado where it is dry and I have that door, with no issues whatsoever, for 17 years. As you live 3 feet from the ocean, that enormous factor is most certainly the cause of your problem, not the door. Accelerated wear, from rust to rot to lack of function, on appliances doorknobs hinges electrical sockets and doors locks are common place issues for those living on the coast. I empathize, however, a wood door interior is not the safe choice for coastal dwellers
Improper installation and material selection for the climate and area you live in..........
It’s aluminum clad, this is what aluminum clad does, water gets in behind aluminum when the metal expands at a higher rate than wood does. Pella was sued for 90 million and settled for 24-26 million out of court but just had their attorneys rewrite the warranty to keep any future lawsuits from happening. I work for Andersen Windows and we do sell an E-series (not the series usually purchased )door which is also aluminum clad but it uses a vapor barrier to prevent this from happening.
I have 3 of those patio sliding doors In my house. They all need replacing because they are all rotted out. The inside of the door frames are like coffee grounds. They are supposed to be solid wood . This seems to be a quality issue not a maintenance issue. Not a happy camper...
I have Pella fridge doors in my home and the rain washed down the glass and rotted the bottom of both of my French doors Pella refused to cover them what a joke I would never ever recommend or buy a Pella doors again not even for one dollar. Same bullshit problem this man is showing you I experienced.
We bought a house and it has all higher end Pella windows and every one of the windows is rotted and falling apart. You can't even open 4 of the casements because you can't get them closed again, because they are totally rotted and falling apart. So it's not just their doors, it's their horrible windows as well. STAY AWAY FROM PELLA WINDOWS AND DOORS!!
I had the exact same problem. Mine lasted about 15 years, but I would agree that they have a design problem. I don't live by an ocean or anything like that, but they still rotted. My doors were installed by Pella. I'm trying to figure out a solution to fix with replacing the entire panel.
Same problem. Did you come up with anything?
These are Aluminum clad doors over wood. The problem lies with the seals at each joint of the Aluminum cladding, they leak into the interior of the door (wood frame). Moisture can also come up from underneath.
Our doors are under a 13 foot patio overhang: no problem with weather but when cleaning the patio with water or washing the glass on the doors, in comes the moisture. Extremely frustrating.
I have a wood Pella that I installed myself back in 1989. I have no rot. I have no wear and tear the door still slides open like it’s brand new. Your problem is you had major condensation in the room and that’s what caused that wood to rot. The only thing that has gone bad in my door are the pleated blinds which the strings keep breaking and I repair myself. You must’ve had water leaking somewhere in that door that door was not properly installed.
Good to revisit this and state that my double sliding Pellas are same vintage as his were and in 2022, they are still awesome.
Keep them clean, lightly oil the rollers pledge everything occasionally, caulk and paint as needed. It's a couple hours a year, big deal! Protect your investment.
I have a rotten Pella sliding glass door. I’m repairing it myself and it’s a big job. No more Pella products for me.
Noticed staining on mine. I like the door, but my bottom frame is rotted mush. 2020 replacement door is $2800.!!!
This happened to me with a whole house of windows. Pella never again!
I feel your pain. I have Pella windows that have rotted out also.....
I have a 16ft Pella Sliding doorwall and have had to replac three of the four sections. The wood at the bottom rotted. The doorwall is 20 years old and Pella says "thats to be expected". No more Pella for me.
I will never buy another Pella door. We have many of the same issues.
I have 2 sets of Pella sliders and BOTH have rotted out at the bottom as well. Unable to repair them. Never buy Pella products.
Schroonman All Pella wood/clad is now lifetime rot warranty...now what?
BB-13 Sorry, never saw this reply.
What good does it do me? My doors are 20 and 16 years old...
we have a similar problem with our slider. the rot seems to be a result of poor seals and water leakage. will NEVER us Pella again
Part of the problem is, you put a wood door next to an ocean. I think the stain you were using was not up to the task. Any wood door with inferior protection would have similar problems. They are nice doors, I feel your pain, but get an fiberglass or aluminum door instead next time.
Sorry but that response was lame! That is an aluminum product on the outside, there is no excuse for the door to be rotting on the inside. I can only imagine what's under that crappy rolled form aluminum...
I had the same problem with mine and I live 200 miles from the water. My sliders are under an 18" overhang and not only did the bottoms rot out but where the aluminum meets the wood their was no caulking and it had let moisture inside and has rotted from the inside out. Very poor designs. Not happy with my 2 Pella sliders. No problems with my Weathershield door.
The problem is with the seals at each joint of the Aluminum cladding, they leak into the interior of the door (wood frame). Our doors are under a 13 foot patio overhang: no problem with weather but when cleaning the patio with water or washing the glass on the doors in comes the moisture. Extremely frustrating.
@@glennford5001
The laps should be facing downward. Pella had a lawsuit before because it was lapped the opposite direction. I’ve seen Andersen door rot out just as bad.
The problem isn’t the cladding. Its that the indoor moisture (humidity) can not escape past the cladding, then gets absorbed though the wood, and just sits there. No offense, don’t buy a wood door, they are mainly for looks.
we have had similar on our patio door. Not as severe. 13 years & I'm going to refinish. Live in Wisconsin so that may explain why our doors are not as bad. We also have Pella casement windows & they too are not holding up well at all! Looking at replacing many of those in the next few years. we built our new house 12 years ago.
I had rep come out to look at my doors, The wood rotted inside and the rollers gave out, Now the doors drags. They wanted 2000 for a replacement panel? NOPE, I will replace the whole door with another brand. lesson learned. Of course just out of warranty and they had a recall but mine are too old.
PELLA is awful for standing behind their products. Poor warranties and poor customer service, and terrible prices for repairs.
I had to have my door replaced, too, within the 10 year warranty. And I do not live anywhere near the ocean. Your rot is truly awful, though.
My doors rotted too, mine are just like yours but the wood is dark Mahogany so you cannot see the rot as much.
Got the same problem high end shit they wont stand behind shit
I just bought a used Pella sliding door at an auction for $12.50 + tax, I am wondering if they would honor any warranties on it.
I hope I didnt invest to much.
Mine did the same thing. When rollers failed because they fell into the rotted cavity of door, had to cobble up new wood filling with wood and plastic filler to hold replacement rollers.. Poor design to be sure. Shame on Pella. Total shit.
Saratoga California, my father was an engineer, and designed built home 30 miles off coast Santa Cruz, CA, PELLA WOOD WINDOWS AND slider doors went in 1977, this area off the coast gets due Every night, and they are all 45 YEARS OLD, & if TAKEN CARE OF properly, they are by far the best quality windows made.
Wood is wood, and needs to be protected, in whichever form of construction used. Pella casement wood windows , when not in use,
need to be latched COMPLETELY down, not just half way, to keep wood shape and from wind and warping. Location of wood on a home, if exposed to 100 degree sun, or harsh winter weather, without substantial overhang, or other wind sun break , direction it faces, west side or south side of home, depending on which way storms approach, all elements, play a part ,
sun, neighboring home, or built on a hill top.
If you take time to inspect your windows every few years, , and take care of them, a sealed and protected wood window,
painted or other, will last as my fathers home has,
43 years and longer,
His home, 3500 sq. foot home, 26 exterior wood windows, and none needed anything but one repainting, are in excellent condition.
If i were able to add a photo, i would for all to see. They don't make a better window, in a well designed and maintained home!
Forgot to mention, the wood patio slider is not only still excellent, my 93 year old mother can open and close with barely a push of her hand, and have photos to show and proof.
Inappropriate installation in a moisture laden setting. A rock would rot.
+kraphtymac
You are CLEARLY HIT IN THE F ing Head to make that remark.
Obviously you are clueless to the Pella history!!!!
Idiot!!!
kraphtymac is ignoring the fact that the weather seal is on the inside edge of door, so ALL wind driven moisture goes right into the mechanicals and down inside the door to rot it from the inside out. Poor design all around! My sister's house (new to her, rehabbed) has a similar door and it freaks me out every time I look at it.
You would not say this if you actually spent any time looking at the bottom of the doors. Exposed plywood endgrain on the bottoms of the door is a super shitty design.
I had that same big spot of rot only worse and I pulled out all of the rot with a pick. I could actually see beams of light coming from the exterior. It was no wonder water was getting inside. JUNK!
Wood doors and windows are shit in general. Your taking something organic and putting on a window or door that sees all types of weather, humidity, and even condensation. All in all if you don’t want wood to rot don’t get wood to begin with
i too have the same doors and the same problem! they are rotting out.
Where did ya get the fancy porch swing? Where is all the moisture coming from? looks like you have a pretty good over hang. Replace them with vinyl and never look back.
All the Pella wood windows and Doors will eventually start rotting at the base. They have a terrible design flaw. For the money they cost they should last more than 10 years. They should replace the faulty product. That's the least they could do for designing such a crappy window or door. My feelingis that they did it intentionally so they could keep making money on replacement doors and window sashes. I tell people to stay away from Pella.
+Paul Piedade I bet you're a democrat? Don't know where you work but I hope you stand behind your product forever. 10 years later....Your unemployed... Then, you're asking for somebody else to pay the bill. Never, should you pay though!
+Paul Piedade Well I am working on my Pella sliding door now. To open or close, you have to be able to lift about 100 lbs. because that is the muscle you will need. Mine rotted on the outside and the wood rotted quicker than most wood. I am a carpenter and the wood they used was real cheap, probably got a good discount on it overseas. What is amazing is at the time this was the most expensive door you could buy and people bought it thinking it was going to last forever. How wrong they were. Sad they won't cover it but that says alot about the company. Well off to Lowes to try and find some rollers to work or make them work, what a pain.
I had the same problem with my Pella rotting just as the one in video. It was also about 10 years old. Just the panel was $800 plus. Good Luck!
i agree that they rot. i have 2 one is 15 yrs+ old and have no problems and one at 10 yrs is rotting. no more pella.
+Joan Lloyd Is it wood on the outside or is it aluminium covering wood on the outside? Thanks
I would like to know who installed this door. Did a Pella crew do it? I would bet the answer is no.
It was ABSOLUTELY a Pella Certified Installer & Installation ! ! ! !
yup same problem
who ever installed did that install did a shit job of properly weather proofing the door. product is very high standards. you just got to get somebody that knows what the hell they're doing.
Mine has done the same thing. They have terrible quality.
So this guy wanted a 10 year warranty covered after 17 years? Then he says less than 10 yrs lol, 1995 is more than 10 yrs. What a loser.
We have a very expensive sun room by Pella. It has a glass roof and a wall of windows on 2 sides. About 15 years after install the roof windows began leaking and damaging the wood doors and windows below. I tried sealing the windows on the roof and much more. Not long after I learned that there was a class action suit against the very same sun room as ours. We never received notification from Pella. I recall Pella replaced about 1,500 units. We discovered that we had missed being party to the suit by only 1-2 years. They refused to do anything. It is now 30 years and the room is a disaster. We were not about to spend $25,000+ to replace it.
Thanks Pella, your goal is to exceed our expectations? LOL
We have Schlage hardware on our doors. Had a problem opening our front door. Figured out the problem and tried to order a part that might have cost about $10 with shipping. Schlage replaced the unit with the newest version NO CHARGE. The unit retails over $100 locally.
Yikes. I would be furious too.
Probably not a good door for a very humid environment like Fl., I have the same door in the Northeast for ten years and have not seen this type of deterioration. You need to use chain saw oil on the track for lubrication problems.
Shame on Pella!!
Dude...you line on the water. What do you expect?
Yes, I know this is true. DO NOT use Pella products, over-rated.
We have two Pella french sliders, total junk! Rotted just like yours, 10 yrs old, they are junk!! Its OK though, they said for 12,500 dollars we can have two new ones, they redesigned,, WOW that make me feel better....NOT!!
DO NOT BUY PELLAS!
DID YOU THIS GUYS VIEW FROM HIS BACKDOOR
I guess I should join the PELLA HATERS CLUB. I have the same exact problems that you have and I am totally disgusted with this company,
live in indiana, not near an ocean. enduraclad patio doors with two fixed panels and two sliders. designer series. all 4 (panels and sliders) are rotting along the base as in this video. no help from pella even though they inspected all and repaired a moisture issue on one panel 7 years ago. want to charge me $100 to send out a service technician but will not guarantee they can tell me what the problem is. this is a design issue not a maintenance issue if four out of four are bad. kitchen slider (2 panels) bought a few years later also showing high moisture along base. about $5500 dollars worth of sliders on the fritz or soon to be. no help at all from pella. not what they used to be by any stretch. poor product worse service. nice doors if you can afford to replace every 9-10 years.
Replacing a door for this reason
Very poor choice of product for that location and under those conditions. Pella salesmen even know that, but a sale is a sale. They could sell fleas to a dog.
Dude, whining because YOU or your contractor chose wood product on the side of your home with little protection from the salt water, wind, rain... BAD choice as that door with protection/proper environment will last longer than you will...
Right on the ocean like you are, constant wind-blown moisture probably keeps the channel regularly filled with water...wood is wood, there's no way it wouldn't rot. If it was protected with a larger overhang it might have a chance. You have to use common sense bro.
Mr. RossStar:
Water DOES NOT reside in the channel of these doors, EVER, even in the largest of storms!!!! There are channels cut in the track. So "Bro" you are clearly hit in the head on your evaluation. There is no way these should be rotting out after a couple years. The exterior seal is faulty letting water accumulate INSIDE the cladding, therby rotting from the inside out. Threse have been replaced TWICE!
I'd say stay with aluminum and plastics then. Why keep putting wood there?
+John RossStar I'm replacing my patio door soon with a aluminium outside and prefinished wood inside. I would never get uncovered wood. But that is what the person got before me and that is why the door ROT. Get metal covered wood.
+DeytonGrp I have the same set of doors and on the second set. It too now has rot on the bottom panel. Once again Pella will not stand behind their product and expect me to pay for a third set. Get the word out....avoid Pella product.s
I had the metal exterior Pella sliding doors and they also rotted on the inside. After paying around $800 just for a replacement panel myself, as I lived in the northern USA, anytime it snowed I would remove "all" of it from the area near the door. This helped reduce condensation in the inside and definitely helped.
That said, the doors are too darned expensive for so many of them to experience common failures. No more Pella products for me.
Not only that, but consider living in the north where it snows. When the track fills up with snow and ice, how do you open the door? Also makes for a great prank, just drop in a stick and the schmucks that have this door won't be able to open it till they go out and around to remove the stick. Also, the weather seals are on the inside edge, which Pella thinks is clever because as the wind blows, it's supposed to seal the door more tightly, but it doesn't prevent water and dust/debris from getting into the mechanical latching/locking parts of the door. Finally, with the screen on the inside, you have to open the screen and let in all the bugs in order to close the glass door. Brilliant! Pella failed big time with this design, which they are apparently PROUD of!
sliding panel should be on inside to prevent this from happening!
I have a pella all fiberglass door and it leaks like crazy... never again.
I'm sorry you're not happy with those Pella's. I don't work for Pella nor have any affiliation with anyone who does. Those doors are as good as it gets! I have plenty of them. Not todays Pella's, I would agree but, those are what is called "original Pella". First, you live right on the beach. Does all of your stuff last as long as the manufacture suggest they will? Clearly, NO. That is the harshest environment there is, so don't expect that. (are you being unreasonable?) If you expect that then I guess you really hate your air condition guy that won't produce the 10 year warranty on the compressor nor the roof guy when the nor'easter blows the shingles off. Listen Don't buy Pella after 2002, but you have no bitch! I wish I could have seen the exterior face material of your home. Probably rock veneer and that makes it worse. Your installer didn't (nor could not have) installed the doors with all the weather proof materials that would be required for the harshest environment on earth. If you bought the doors thinking that the warranty is great, so great, that I'll pay the extra money knowing that no product can live up to that promise in that environment and I'll capitalize in 10 years. Then, you were foolish and probably a bit crooked, however, I have done that too with my boat trailer lights and their lifetime warranty on my saltwater boat whereas the lights are submerged every week. Crooked of me to believe that they can stand that and for me to have the nerve to stand at the parts counter and demand my new lights.
Maintain your damn door, Craig I've got same door still works fine after 18 years . Don't you own a toolbox?
Mine rotted too. It's know. What do you think is required maintenance on a clad door?
LOL.. you live 5 feet from a body of water. LOOKS like salt water.................................
Law suit time
beacuse you have to pay a guy to stain it properly. If they werent stained properly in the first place then thats on you lol
LOL - Clearly you have your head up your A - - because the moisture is coming in from the aluminum clad seal on the OUTSIDE!!! The inside was sealed with clear - but thanks for your unknowing comment anyway! Beware -