Flushometer Basic Maintenance - Using the Right Tools
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- Опубликовано: 10 июн 2024
- Regular maintenance for your Sloan manual flushometer is vital to the longevity of your product. In this video, we cover the right tools you'll need to service your flushometers, Sloan flush valve components, and more.
PRODUCTS SHOWN:
Sloan A-50 Allen Wrench
0:00 Flushometer Maintenance Introduction
4:46 Using the right tools
6:12 Valve Components
6:42 Control Stop
11:50 Valve Body
15:12 Older Valves
19:38 Valve Covers
20:18 Handle Assembly
26:40 Concealed Assemblies
29:06 Vacuum Breaker Tube
31:43 Vacuum Breaker Repair Kit
41:08 Spud Assembly
43:20 Outro 
Хобби
I never thought that I'd be a 43 year old actually wanting to learn about urinal flushing technology. I can't believe I'm watching this video and am fully enthralled. Thank you for completely explaining this, and also showing cut aways. That helped my brain immensely.
I used to fix a LOT of these - you taught me several things I was not taught in the past - best to got to the manufacturer / designers to get the BEST advice !! This video was extremely helpful and thorough...I'm gonna share what you taught me with other pros - thanks very much again !
Thank you for your feedback! Glad to hear it's very helpful. We will strive to make more of these.
The reason to use a fixed jaw wrench instead of pliers on these connections is solid information. Thank you! This video is extremely useful.
Glad it was helpful! Thank you.
I have been repairing/rebuilding Sloan valves for several years and found this to be the most informative video i have seen and gave me a much deeper understanding of these valves
Thank you, we really appreciate your feedback.
A TED Talk for the blue collar. I especially like the fact that you use your old field used products to teach and improve your product.
Wow Dominic did an excellent job. His knowledge of the flushometer operation, along with the attention to detail is very impressive.
Thank you so much
I'm jealous of that shiny new valve you're working on. I need a two foot breaker bar on my spud wrench, and another wrench to hold back on the valve body, just to get the dang cap off of the 100 year old valves I have to repair.
On flushometers like that I remove the valve body and mount it in a chain vise then remove the cover with a pipe wrench. That is for old beat up valves. For nicer looking valves you can thread a 1 1/2 inch coupling onto the vacuum breaker threads and mount it in a vise using the coupling. You still need to back up the spud wrench when you remove the cover but it is more manageable.
Excellent video, would of been nice to see this video about 15 years ago but you live and you learn ! Thanks again ! Now I have something to pass onto new recruits just starting in the business of repairing toilets !
As a volunteer church building trustee, I found the information here quite helpful. Dominic's instruction is in such a down to earth manner that we "amateurs" can speak rationally to our plumbing contractors with confidence. He is a real value added asset to your company. In addition, I've now learned our Sloan Royal Flushometers are about 67 years old. Just now giving us a little trouble. What a great product. Thanks.
Thank you! Appreciate your feedback.
great presentation, this is what all companies should do with their products, thanks again.
The gentlemen talks a little fast, but what a great wealth of information. Best video I’ve seen on this yet.
Funny... I set him on 1.5 speed. :)
This a perfect example of how great an educational a video can be..Thanks a lot for the master class..which I personally think what it is as Dominick uses the proper words and names for parts and tools that anyone who works on the field
Thank you, Will! Glad you liked it. We will keep your feedback in mind as we create other videos.
Thank you. I love fixing stuff!
This has been an excellent tutorial. Thanks Sloan People.
This Gentlemen was Super Clear on this Video , I learned so much small detail that we Plumbers over look sometimes. thank you
Glad to hear that we could help. Thank you for your feedback.
Thanks for making this video! It's great to have all this info from the source of product.
I learned so much! I've been needing this video for a long time. Thank you!!
You are brilliant! I mean it. Wow, perfect like a living manual.
Dominick, that was done so precisely in the best way!!!
Thanks for the video, this is very helpful.
Ah, silicone based grease! That's exactly what I needed, thanks!
this is the best instructional and informative video online. Much appreciated sir
This video was very informative. I like to use it in my training. Thanks Dominick!
Thank you for a very informative video. We are starting to have issues with this type of valve (not sure if it’s Sloan) in a 60+ year old church. If they are Sloan, I’ll be ordering that wrench. 👍👍
I just start to work in a Big mall in Puerto Rico LET ME TELL YOU! I made then change AS to Sloan 100% better customer service, This video teach me a lot of stuffs I was doing wrong. Thanks.
Angel, thank you for the feedback. We will keep creating similar videos users like you can find helpful.
Really good. Complete information. Thx.
Glad it was helpful!
thank you so much , presentation very well made, years of experience noticed and appreciated, very worth my time. A company that cares
I am a Plumbing Instructor for the Plumbers, Steamfitters & HVAC service Union Local 393 - Where has this Maintenance Video Been !! For the last 15 years I have had to use other RUclips videos for Student Training. Good Videos but every one has a different recommendation on the proper Maintenance.
I have been searching the Sloan site for years. I am wondering why you folks have not provided such a detailed Video up until now. It is always best to get the information from the Horse’s Mouth. Thank You- Long Over Due!! Ted Lobach UA Local 393.
Ted, thank you so much for your feedback. We hope your students find it informative. We will use your recommendations in crafting future videos. In addition to RUclips, all our videos are on sloan.com/videos and they can be filtered by type of product and maintenance needs.
Can I reduce the entrance from a 1” to 1/2 entrance? Will the flush valve work correctly? Thanks in advance.
Fantastic tutorial. Thank you.
Glad you enjoyed it!
fabulous long woth no spare details.. thank you Mr D
Thanks for the class help me
Thank you, very good information and explanation of valve parts function that was useful in trouble shooting / repairing our leaking problems.
Thank you! Appreciate your feedback. It helps us create more relevant content for our viewers like you.
This video was SO helpful. Thank you very much.
Thank you very explained to understand what I need to learn.
So much good info! I can't thank you guys enough and mega-kudos to your presenter!
Also, thanks for going back to older versions, very helpful.
Our pleasure! Glad to hear they are working for you.
This is such an amazing video, thank you Sir !!!!
Glad you liked it! Thank you for watching.
Much love going your way. This video helped me out immensely.
Glad we could help. Thank you!
Dude ur awesome ur so thorough u answer my questions as I watch ur the best
Glad we could help. Appreciate your feedback.
Btw thank you for the video, very informative and helpful information especially the variations.
💥Great info. OUTSTANDING Presentation.
Great instructional video!
Awesome video. Very Informative, very well done.
Thank you James Franklin!!!
Great video
Very useful video taking into account so many parts involved. Most important part to me was vacuum breaker I deal with for 3 times and every time I see plumber's failure - missing friction ring G44 and overtightening and this video stressed on that and many more details.
Glad it helped
Such a great informative video. Hope to see lots more like this in the future. #thumbsup
Very thorough, very good
Glad it was helpful!
Great video thank you
Very nice and detailed, thanks
Glad you liked it! Thank you.
Awesome video finally the real expert explains this. Thanks for this training video.
I wish he had spent a little more time on the diaphragm part since they use 5 or 6 different types for urinals vs toilets and flow amount. In the on-line catalog they have so many different to choose from and I want to keep just 1 or two on my truck for urinals. Will they fit and what are the color codes? The stop valve repair kits also show 2 different ones for 3/4" or 1" but I don't know how to tell the difference in the old ones.
One of my customers has 10 different urinals both Zurn and Sloan -it seems the parts are interchangeable on the basic models- at least that what they tell me at the parts counter.
Doug, thanks for reaching out. The diaphragms are all the same dimensionally. They each have different features which enables the change in the flush volume but you can use any diaphragm on any valve (except for the G2, ECOS, & Solis valves. They use a different style of diaphragm) and it will fit.
Generally a 3/4" supply line is used with urinals and 1" supply is used with water closets. There are, of course, exceptions. There should be a series number stamped on the bonnet of the control stop. We are currently using the H700 series but you can also get kits for previous series, H600, H540, etc...Hope this helps.
Great info. Thanks
Thank you! Glad to hear you found it helpful.
excellence video thanks sloan!
Glad you liked it!
Thank you: you are an excellent communicator and great teacher!
Great and helpful video!! I wish I had seen this long time ago. How do I know what model that I have? I have tried looking all over the valve assembly and not see any information.
Hello, thank you for reaching out. our tech support team is able to assist further. They can be reached at 888.756.2614 during business hours 7 am to 5 pm (Central Time) on Monday through Friday, or by email at techsupport@sloan.com.
Those curvy 65 year old models look better. They should be re-introduced with the improved innards. Very helpful video!
Thank you! Appreciate your feedback.
How can you tell which model toilet flushometer you have to buy the right replacement parts?
This is great info. I just wish I could turn the water off. The cap over the control stop just spins loosely on the urinal with sloan g2 flushometer. I know that the valve needs replacement but one of the battery springs just broke off and was stuck to a battery. Is there any warranty regarding the battery spring failure?
Dave, thank you for asking. Our tech support team can help you with this issue. They can be reached at (888) 756-2614 during normal business hours between Monday to Friday, or by email at techsupport@sloan.com.
thank you 10/10
Finally a video that solved all my doubts, great!
Good, thanks.
Thank you!
Thanks 🧰
I've changed hundreds of these and still learned alot from this video.(the reason for the dripping at the vaccuum breaker)
Question, today I had a flushometer dripping around the valve body cap (a rare place to leak) I replaced the diaphram plus cap. Still leaked. Changed the valve body, still leaked same place. Changed to yet another valve body and same thing. Could this be caused by the supply stop check valve not working properly , letting water flow backwards.? We've had pressure fluctuations alot lately. Thanks
Hi Greg, I am sorry about this problem. Our tech support team can help you troubleshoot this issue. They can be reached at 888.756.2614 between 7 am to 5 pm on weekdays, or by email at techsupport@sloan.com.
I’m rereading and it seems we are having different issues. I looked at the video and he start to describe the issue I’m having at 12:20 mark. I’m seeing you’re having a different issue. Hopefully that helps
good video, thank you!
I want to know how can i loose a cap that is stuck and i cant access to the diafragma.
Hello, thank you for reaching out. Our tech support team is able to assist further. They can be reached at 888.756.2614 during business hours 7 am to 5 pm (Central Time) on Monday through Friday, or by email at techsupport@sloan.com.
Nice video, can a damaged vacuum breaker cause a constant slight leak in toilet bowl? Thanks
Ray, thank you for reaching out. Our tech support is able to help you further. They can be reached at (888) 756-2614 during normal business hours between Monday to Friday, or by email at techsupport@sloan.com.
1:23 - I have been impressed over the years with your chrome finish. Please tell me the best cleaner to use to keep them in the best shape. I know from experience that chlorine bleach destroys the luster in a very short period of time with no resolution but to replace the valve.
19:38 - Your Continental cover has no flats. So, I'd have to use an oil filter wrench to get this one apart?
Hi Gary, sorry for the delay. We hope the following advice helps:
1:23 - We only recommend mild dish soap in a spray bottle and lightly spray the towel and wipe the chrome, then use a dry towel towel to clean and dry. If there are difficult stains it is best to use an ammonia free window cleaner or white vinegar, lightly wet the towel and work the areas needing cleaning, then use a lightly water dampened towel to wipe off the solution, and then a dry towel. For hard scale build-up or bonded contaminents on the chrome finish, try a mild chrome polish, OR use ‘0000’ steel wool and work the areas to clean and VACUUM up the steel fibers that shed during cleaning; do NOT use a wet cloth to clean up the fallen steel fibers for they will begin to rust and stain the chrome finish or porcelain of the fixture.
19:38 - We recommend using a strap wrench to prevent scratches to the chrome finish. Sloan offers EBV22 Strap Wrench (Code# 0305823); if replacing the inside cover, use the A71 Continental Inside Cover, Code# 0301221.
For any further questions, please reach out to techsupport@sloan.com. Thank you!
@@sloanvalve Thank you. That helps greatly. I'm attempting to change the protocol for cleaning the bathrooms in our restaurants and want to offer something to replace the 'Dowse-everything-in-undiluted-chlorine-bleach' for sanitizing purposes. I expect they're just leaving the bleach on the fixtures after application for it to cause such a discoloration of your chrome finish (looks ugly -- and even appears dirty -- after only a few years using bleach in this manner to sanitize the fixtures). I may also check out the mild chrome polish to get the luster back.
In an attempt to repace the vaccum breaker, I used a spud wrench at work in order to loosen the nut located on the right side of a toilet. Unfortunately, I somehow caused a leak from where the nut is and ended up having to turn the water off. It required a lot of force loosening that nut. Did that end up damaging it? Also, would Teflon tape help with fixing it? Thanks.
Very sorry to hear that. Thank you for reaching out. Our tech support team is able to assist further. They can be reached at 888.756.2614 during business hours 7:00 AM - 5:00 PM (Central Time) Monday through Friday, or by email at techsupport@sloan.com.
What do I do with the shut off valve cover to make it tighten since it has a piece of loose plastic that just spins, so it doesn't seem to tighten?
Hello, our tech support is available to assist further. They can be reached by phone at 888.756.2614 from 7:00 AM - 5:00 PM (Central Time) Monday through Friday or by email at techsupport@sloan.com.
It turns out my old Sloan does not have a groove fir a vacuum breaker. After a number of diaphragm changes and lots of bangs after a flush, the shut off valve started leaking and then the toilet would not stop running:( I tried to open the valve , but could not unscrew it, or didn’t know how to do it . So had to call a plumber...
$400 later and not more than 5 minutes of work, he changed the valve and it all works. I feel stupid:)
I got the Sloan wrench, though, maybe next time I’ll be more prepared:)
Do those diaphragms have a warranty? I now have 3 of them quite new
Our tech support team is able to assist you further with this issue. They can be reached at 888.756.2614 during business hours (Monday to Friday, 7 am to 5 pm) or by email at techsupport@sloan.com.
Can I reduce the entrance from the 1“ to a 1/2 with a pipe reduce? Will it still flush correctly? Thanks in advance.
Hi, thank you for reaching out. Our tech support team can assist you with this inquiry. They can be reached at 888.756.2614 during 7:00 AM - 5:00 PM (Central Time) from Monday through Friday, or by email at techsupport@sloan.com. Thank you!
Nice vid.. I've got a question. Seems some restaurants will convert to a automatic flush, then you revisit a few months later and it will be a manual flush again. I've seen it go manual to auto to manual about 10 times at the same restaurant!... How does this happen?..
Thanks for asking. Using our retrofits that convert manual flushometers to sensors in as little as a few minutes, our customers have this option. Feel free to check out sloan.com/retrofits
@@sloanvalve Guess so. I'm guessing the auto flush isn't nearly as dependable as the manual is it? What usually happens? Batteries simply run out and restaurant doesn't want to deal with it? Or dirt gets in the piston?
If you are experiencing any issues, Sloan is happy to provide technical support and expertise. Our technical support team can be reached at (888) 756-2614 during normal business hours or by email at techsupport@sloan.com.
Very good video but surprised you talked about different kinds and didn't say where to find the model #. My valve would work fine if it reset for the next flush but flows at full force and won't reset. This has to be a defective part but all you covered was leaks. If you reply to this comment I won't know where to look for it on YT.
Hello, thank you for reaching out. Our tech support team is available to provide assistance at 888.756.2614 or by email at techsupport@sloan.com.
Also attached is a link to our parts brochure and our full repair and maintenance guide to help with parts identification:
www.sloan.com/sites/default/files/2019-11/SLO1081-Parts-Brochure-v19.pdf
www.sloan.com/sites/default/files/2023-09/Complete%20Repair%20Parts%20and%20Maintenance%20Guide_0.pdf
Additional assets can be found on www.sloan.com/resources/downloads/technical-downloads
Do a video on how to change the 2 inch valve body extension with a 3 inch
Thank you for the idea. We will definitely keep this in mind as we plan our next content.
I have a question regarding the flow ring on the diaphragm, how is it flipped to change the rate? As in the procedure for being able to remove the ring to flip? Thank you
Thanks for asking. This should help:
You may referring to the “refill head” that can be flipped on the A38A & A36A diaphragm assembly, the black “flow ring” is the loose, flat smooth ring the slide. On Sloan A38A 3.5 gpf Diaphragm kits, there is a blue fixed ring (refill head) positioned where the black guide tube meets the rubber diaphragm; the blue refill has a beveled step down outer edge seated against the diaphragm (has “SIDE 2” molded into the face against the rubber), and a squared outer edge facing down, towards the black guide tube. This is the refill head that can be flipped when used on old 4.5 gallon per flush toilets (made prior to 1977). To flip the blue refill head, Grip the black guide tube with a towel in one hand, and the rubber molded disc on the top of the diaphragm assembly with the other hand, and unscrew the parts; lift the blue flow ring off the top of the black guide tube, flip it and re-install it, now with beveled step down edge (SIDE 2) facing down the black guide tube. This will increase the volume to 4.5-gpf (Gallons Per Flush). The reverse will work on the A36A 4.5 gpf diaphragm kit to reduce the volume to 3.5-gpf; same refill head on black in color. The blue color is to distinguish bevel up for 3.5 kits, and black is bevel down for 4.5 kits during assembly process in the factory. Because of the increase in flow rate to the closet from flipping the blue refill head, please take care to properly adjust the control stop for a smooth, no-splashing flush; during the flush, the rim wash swirl should not climb in the bowl to reach the rim, it should stay low in the bowl or finish with the swirl into the trapway at the bottom of the bowl.
The Flow Ring: On most of our closet diaphragm kits (ROYAL, REGAL, & G2/SOLIS/ECOS), 1.28, 1.6, 2.4, 3.5, 4.5 kits, there is a loose flat smooth ring that slides up and down on the black guide tube which is the flow ring. This ring is a restrictive flow ring, it is not meant to be flipped (it is symmetric), but in cases where (during the flush) the flow pressure to the closet needs an increase in flow rate, the ring can be removed (clipped off) to start the siphon rate quicker in the closet. This will increase the volume slightly overall, but it will increase how quick the siphon starts at the beginning of the flush. After removing the flow ring, please take care to properly adjust the control stop for a smooth, no-splashing flush; during the flush, the rim wash swirl should not climb in the bowl to reach the rim, it should stay low in the bowl or finish with the swirl into the trapway at the bottom of the bowl. HOWEVER, the caveat is that if the plumbing system flow pressure is below 10-12 psi flow rate, then removing the ring can cause a run-on condition because then there is not enough back pressure in the valve body to force a positive bypass in the diaphragm to shut off the valve. Most plumbing codes, for commercial properties, will call out a minimum flow pressure requirement of 25-Psi flow rate, not for the valve, but for the commercial water closet (flush valve toilets), for a proper evacuation and drain line carry.
Can you explain the CL part. You said it cant be less than 6 inches from the top of the toilet
Our tech support team can assist you. Please email techsupport@sloan.com or call 1-888-756-2614 during regular business hours between 7:00 AM - 5:00 PM (Central Time) Monday through Friday.
Currently manage three church buildings...I need a smooth jaw pipe wrench!! Thanks!
David, thank you for reaching out! Our customer service team can assist you further in finding the right part. They can be reached at 800.982.5839 during local business hours 7:00 AM - 5:00 PM (Central Time) Monday through Friday, or by email at customer.service@sloan.com. If you already know the part you need, you can find it at one of our distributor near you based on your zip code: www.sloan.com/company/support/where-to-buy
Sir the amount of detail listed is fantastic, the only thing missing is the test and the certificate. The camera work was good, although it could have used a tad better lighting and a higher-quality of camera to match the quality of the content, but instructions and attention to detail are first-rate. I only wish you would have covered how to distinguish one old flushometer from the other, as I've got several in a 40-50 year old building and it's a crapshoot figuring out precisely what parts to buy. By now the parts have been changed so much, you can't go by what parts you see on the inside of the valves.
Thank you so much for the feedback. Hearing back from our viewers helps us create relevant, timely content. We will keep your feedback in mind for the next video on this topic.
Several times I've had a continuously flushing urinal because a bad kid will whack it hard with a hammer or something to flush it. Not sure just what happened but I shut off the water, took it apart to look for damage and put it back together and it works for now. Is this common? Not 100% sure that's what happened this time but I know it's happened in the past. How can I know if that happened?
Thank you for reaching out. Our tech support team can help you with this. They can be reached at (888) 756-2614 during normal business hours between 7:00 AM - 5:00 PM (Central Time) Monday through Friday, or by email at techsupport@sloan.com.
Cuando tiene 80 libras de presión y No baja el 🚽 que puedo hacer
what control the amount of water flow? if we want less water to flush? the diaphragm?
Our tech support team can assist you with setting changes on your Sloan flushometer. They can be reached at 888.756.2614 during local hrs (7:00 AM - 5:00 PM (Central Time) Monday through Friday, or by email at techsupport@sloan.com.
Also, on this page you will find our extensive flushometer offerings: www.sloan.com/commercial-bathroom-products/flushometers/browse. Simply select the flush volume option that you may be interested in.
what causes the chrome stem to move up when the toilet is flushed? How can I correct this?
Hello, thank you for reaching out. our tech support team is able to assist further. They can be reached at 888.756.2614 during business hours 7 am to 5 pm (Central Time) on Monday through Friday, or by email at techsupport@sloan.com.
When the value shuts off, there is a loud kickback pressure noise. I notice the value slide in/out on its tailpipe, how to fix this?
Our tech support team can help you with this issue. They can be reached at 888.756.2614 during normal business hours between 7:00 AM - 5:00 PM (Central Time) Monday through Friday or by email at techsupport@sloan.com.
You may need a new vacuum breaker!
Can i use a zurn diaphragm as a replacement on a sloan urinal/toilet?
We always recommend using genuine Sloan repair parts in Sloan flushometers. The use of non-Sloan parts will void the product warranty. For more comprehensive information regarding repair parts and maintenance please reference Sloan’s Repair Parts and Maintenance Guide: www.sloan.com/sites/default/files/2023-02/CompleteMaintGuide2023.pdf
@@sloanvalve awesome! Thank you for the response and advice.
Please Upload video EWC Flash Valve maintenance
Thank you for your feedback. We will take this into consideration as we develop new videos.
........ I came looking for information because I have been hearing a drip-drip in the bathroom toilet/sink area. Naturally, I had a heart attack for days until I figured out that the dripping sound is coming from the pipe that goes into the commode.
........ Fortunately, I can now jump online and come up with the name of the thingamidge - flushometer - in a few minutes unlike when I wanted to change out the 50 year old one for a new one 20 years ago when I went to a plumbing store with gestures and hand signals! 🙄😁🤣
........ All I need now is to know what part to buy so I can prepare everything from my handyman friend.
....... PS: I/we didn't know the water could be shut off from the valve, at all. I literally had a water shutoff installed for the toilet years ago!😣😥
Thanks for checking out this video! If you need hands-on guidance our tech support team is here to help. They can be reached at 888.756.2614 from Monday to Friday between 7 am to 5 pm (central time) or anytime by email at techsupport@sloan.com.
tco. instalador sanitario SENSICO El expositor en ingles, PERU Castellano
How adjust water level in toilet by sloan's flushometer .
Hamady, thank you for asking. Our tech support can help you with this. They can be reached at (888) 756-2614 during normal business hours between 7:00 AM - 5:00 PM (Central Time) Monday through Friday, or by email at techsupport@sloan.com.
well, your site does not let me buy this wrench... says order must be at least $50
A distributor near you can help you find the part you need. Visit sloan.com/where-to-buy
supply houses do not carry all the parts. On part they do not carry is the black caps and also 0 rings for the seal on the angle stop
We are sorry to hear that. You can locate all the places near you here: www.sloan.com/company/support/where-to-buy. We do recommend calling the supply house first before you go to check if this part is in stock. If you have already tried this step, you can get in touch with our Customer Service at customer.service@sloan.com. We apologize for all the trouble this is causing you.
Flash Valve After Push To Botun Why To much Sound Coming
Please contact our technical support department for any assistance with your Sloan product. www.sloan.com/company/support/contact-us
You need a degree to work on these, and I doubt that all plumbers have this degree. Would be nice if the reps on the phone did not give you wrong numbers when you are ordering parts, as i've experienced- ordered 2 parts that don't fit. I have a 100 year old house, Sloan valves in use when I bought it. One valve with cream colored inner cover, and it flushes SLOOWLY with the flow control (80 psi) fully open. After taking it apart, lots of teflon tape and rope, and plumbers putty everywhere, it is missing the vacuum breaker, breaker tube is very short (not code, but that's the way it is, as the the supply is too close to the toilet) and it does not appear to be OE -breaker tube is not flanged. AND, No locking ring on the tailpiece.
We are sorry to hear about the trouble you're having. Our tech support team may be able to help further. They can be reached at 888-756-2614 between 7:00 AM - 5:00 PM (Central Time) Monday through Friday or by email at techsupport@sloan.com.
I hate my flushometer rather I hate the incompetent plumbers sent to fix it.
We are sorry to hear about your experience. Our tech support team is able to assist you further with this issue. They can be reached at 888.756.2614 during business hours (Monday to Friday, 7 am to 5 pm) or by email at techsupport@sloan.com.
you can buy all that special tools in home depot or u only buy in sloan