How to fix Windows 10 Stuck On Welcome Screen (solved)
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- Опубликовано: 23 ноя 2018
- Update 06/Aug/2020:
Please try disabling the "Fast Boot" option:
First, you need to go to "Safe Mode" (explained in the video)
Once you are in the "Safe Mode":
1-Go to Control Panel (Start Menu and type "Control Panel")
2-on the top right side of the screen, change the "View By:" to "Large icons"
3-Click on the "Power Options"
4-On the left-hand side click on "Choose what the power buttons do"
5-Click on "Change settings that are currently unavailable"
6-Untick the "Turn on fast start-up (recommended)"
7-Then turn off your computer (Do not restart), turn it off and then turn it on.
This is the complete tutorial about windows 10 stuck on the lock screen or welcome screen.
Different methods are explained throughout the video.
How to fix Windows 10 stuck on the welcome screen (solved)
-How to fix windows 10 login problems Tutorial
#1: On your lock screen when you put in your password it goes back to lock screen where you need to put in your password again and again:
*Solution:
You just need to go into safe mode and log in to your windows in safe mode and then restart your computer. So follow this: Hold down the shift key and click on restart -- Troubleshoot ---f Advanced Options -- Startup Settings -- Click on Restart --- Choose #5 to go into Safe Mode
Then use your password to login to Windows in Safe Mode. Once your windows come up in Safe mode, you just need to restart it then, using power button under the start menu. Your windows should restart back to its lock screen. Just put your password again to login to your windows.
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How to fix windows 10 stuck on welcome screen (solved)
How to fix windows 10 login problems Tutorial 
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Yo can you help me? The cursor is not even showing up and the keyboard is not working. When I go to the bios everything is working fine but when I try to enter my pc nothing's working
Spekter sameeeeeee
@@moko4980 have you found a solution?
got the same problem, don't have a solution though sadly :/
Do u find solution?
Same
Once login pc. It getting struct, keyboard and mosu not working. When I press hold shift key also not working restart options not coming. System is just hang. What I do? Please help me
Sir, I have hp 245 g7, I can not fixed it... I try your nstructions but lastly there is no option showing like 4th and 6th option... Is it another...??
Hey guys - I know this issue has been circling around for a long time now. I have this similiar issue, only with Windows 2016 Server. IT appeared to start following an MS update. Now, we get to the lock screen and no matter what we do, it never gets us to a login prompt by pressing enter, ctl-alt-del , etc. The server is running fine. It still allows users to login to the domain, print services and file shares still work - Did I mention that this is a Domain Controller? any words of wisdom would be GREATLY appreciated!
I tried all of these. Nothing worked. It doesn't show my login screen its just a blurry background. It started after I reset my network
This is different, but my PC just sends me to my desktop only to show that it has to restart after it encounters a problem.
on my login in page / welcome page the background is just pure blue it used to be something else before i got a error pls hel[
I changed my font and after that I restarted the computer than after I came to lock screen but i am facing a problem where my lockscreen poping again and again after I click on it ...it's gives me no option and if I click on screen it's pops up again like new lock screen
The new August update went out and I left my computer sleeping, not turned off, for about 24 hours. After turning it on, I would just click the welcome screen like usual, and then it just froze. It didn’t show me an option to sign in or anything. After about 2 minutes, the monitor loses signal the computer. I have no idea what happened.
Kunal Lakra I have the exact same issue, it shows the welcome screen but it never shows the box to type in the password and the shift+restar won’t get me into troubleshoot or any other options, it simply restarts. You’d think Microsoft would be responsible for their own mess but here we are...
@@Giacn11 Same thing happened to me last week! Left my laptop on sleep-mode in the morning and came back home that night to see that my laptop won't boot up anymore. It always freezes at the welcome screen without displaying my name/pw but it still displays the language icon, wifi signal and power button at the corner. The mouse moves but it is unresponsive. Hope someone finds a solution to this ASAP
Yes please fx this. I need the solution ASAP.
Ehat did you do guy's to fix this problem?,
Can you help because my issue is when I type my password and log in and it say welcome and loading and it suddenly frozen and it say my laptop has crash and I try many thing and it still doesn't work so please help me and thank
I tried all but still not work to my pc,it stuck in welcome screen without power icon, i cant login. I cant even shutdown down properly the ctrl+alt+del doest work, i just forcing to shut it down thru the power button in CPU..(by the way i also tried shutting down it 3x tru that)any key from keyboard does not even work. Pls help me..
Try to change font style and stuck in welcome sceen... Showing no power icon and no pasword enter option ...plZ help me
I did the very same thing , copied a code n changed the font , then restarted the pc to change d font to d new one , n it's stuck at the lockscreen n it's not even showing d password entry option
What do I do when pressing shift and restart doesn’t work? I do it and the screen just freezes and I can’t click anything
I NEED HELP ! so i bought this laptop off of my cousin before she left to the air force she gave it to me with all her information and everything still on the computer and gave me her password to log in but just yesterday i decided to reset the whole computer because all her files were just taking up space i dont know if i did something wrong because when i reset it it took almost 2 hours till it finally reset and it took me to the login screen wallpaper thing and it was asking me for a username and password i was so confused because i thought once i reset it it was gonna delete all passwords and usernames and i dont know her username or anything she just gave me the password that it would ask me everytime i turned on the computer i tried looking at so many youtube videos and all of them say the same thing "press shift then restart blah blah blah" no matter how much i do it it still asks me for a user and pass and now i cant get into it so basically it has no use in till i can get in i cant contact my cousin any more and so idk if i am doing something wrong can someone please help 😭 !
After I type my password Windows is saying "Welcome" and visually loading (not "hardstuck") for THREE HUNDRED SECONDS (5min). This started happening randomly after some Windows update, probably 1903 but I'm not 100% on that. After I've updated to new versions 2-3 times so any problems would've been fixed... I'm now on the latest Windows 10 version. Before this "Welcome" screen obviously took a couple of seconds only. Startup repair couldn't fix any problems, have not checked the log yet. All the googling I'm doing to find a solution to this leads to generic, bullshit unrelated problems. Any tips? 😐
Same situation
My computer doesn’t have a password, and there is a button that says sign in. And it’s doesn’t give me a chance to restart it just forces me in the computer then it’s stuck on the welcome screen 😥
bro I also have the same problem as you, I'm still looking for videos on RUclips how to solve it😭
When i enter the safe mode the screen blacks out and stays like that
Wt am i supposed to do..
I go to safe mode but mouse and keuboard dont work there too plz help... i reseted my pc and it doing like that...
Hello please help... My laptop lock screen move by itself up and down then the touchpad also can't work..
Okay...so my PC is stuck here...but I also have an additional problem with my USB ports. They dont recognize my mouse or my keyboard but they work on my other devices. Can you offer any advice? I cann seem to get past this. And this happened after I did a restore/reset.
Did u fix it tell me please I have the same problem
The problem I am having is I can not get my mouse courser to show up on my frozen screen to do the shift/start. I did the 3 clicks did get into the setting screen and did all safe modes f4, f5, and f6 and still when it comes back on, my mouse arrow does not work, and my sign in line does not show.
I know it is not the battery or connect because they work when I am in the setting screen
THERESA ADELMANN do you know how to fix it since I’m having the same problem
On the stuck screen situation I can't put in my password, my mouse won't work on it and my touch screen won't work
Ikr same
SAMEEE
Same
If someone has an answer plz tell me
Same 😭😭
My screen is got blur on this stage which used in thumbnail please suggest me solution
Bro if u alr fixed it i need ur answer so i can fix mine too
This happened to me last year. I couldn't log in at all, even into safe mode. I could only get to command prompt (X: drive). I ended up doing a re-install. Is there a way to solve it via the command prompt option, just in case it happens again one day?
Bro my mouce and keyboard is not working
What do you do when pressing F5 does nothing.
Thank you Sir.. The first solution worked for me... Saved my time.. thanks a ton😊
I can't even press the restart button it goes to main lookscreen in a loop, pls help me
Can you help? I do the shutdown three times and then when it comes to the diagnostic mode and then my mouse and keyboard still don’t function any ideas?
@Zondze did it work dude? I have the same problem
I've gone through the video, but my keyboard or mouse doesn't work when start wallpaper screen comes up and doesn't bring up the pin or password box.
I can get into diagnostic, but still get back to same screen. The only thing I haven't tried yet is a reset, as I was hoping to get it fixed.
Simon Robertson Same thing for me but when I reset it it didn’t do anything
@@ducky2596 I did the reset and didn't change anything for me either. Tried everything from lots of different tutorials, but none worked. Luckily through my network, I managed to get any important information from the pc using a laptop and I do have most things backing up to a nas drive. My PC, when bought was Windows 8.1 but all set up for auto update to Windows 10 as soon as I got it home. So I did a re install using the original usb flash drive that came with it, but that was still Windows 8.1, then updated to Windows 10. This then caused other issues of browsers like Google and Firefox not working, I contacted Microsoft support regarding this and they took remote control of my PC to resolve the issue, they couldn't sort it. I suggested that maybe the issue was because I've upgraded from Windows 8.1 to 10 and they agreed, that could be the problem, so I downloaded the Windows 10 install file from there site and re installed with Windows 10, everything now works a treat. I have spoke to a few people who had the same issue as me and they also had upgraded from Windows 8.1.
@@simonrobertson7337 I'm stuck in lockdown or else I would have got a repair tomorrow is my online class I'm scared it will not work
How to fix screenlock not apearing and no power off and on options 😭 i itry so many many key combination but is not working pls help
Same to you🥺
Have you tried to interrupt windows 3 times? It should take you to safe mode
hey why its frrezing in login scrén when i open safemode
Don't show me any options and when run safe mode show me windows defender offline screen
Wait not like this my screen is only like the background no numbers or letters how do you fix that?
Was helpful. Thanks a bunch !!!
My laptop still stuck on welcome screen even i already do it all 3 metode in ur vidio, can u help me?
mine wont even work in safe mode it wont even reset
*I did the method as said in video, it boots me back to the original Windows state (back how I was) - and won’t let me boot into safe mode after pressing ‘4’. When I do that on the Low-Res display, it gives me a big delay & boots me back to the loop.
Same bruh
Is this problem solved, i got the same one
Same, how did u solve it?
@@chenarajadea.macasero3428 did u solve the problem?
@@rae9863 I just resorting to resetting my entire PC.
Help please! I can't even get to log in screen! I've tried the off/on 3x's and have gotten to and have done safe mode options 4, 5 and 6 and still not able to log in. :(
While it's unlocking from the normal login to where you actually login? Same, you find out a fix?
I am stuck on welcome screen it just say welcome not to put password and i cant do anything
This blue page is not opening for me when i click shift + restart
What did you do to fix it ?
How do I fix my PC logging in and black screen and takes it back to the lock screen? My OS is windows 10 pro
Bhai you got solution on this...
I have issue #1. I turned on/off three times and every time it goes back to the start menu. In here it does not matter what key I hit, it will jump up but will not let me put my password in. ctrl + alt + delete does not work. I even tried F11 to reboot and nothing.
What did you do..? I am having the same issue
Well I couldn't type anything after I start my system it gets stuck in welcome screen and it does not work at anything I couldn't type anything how do I fix thid. Awaiting for you solution
Same
Same dude.
Find a fix yet?
Same
I've got that issue. Got it to go in safe mode from turn-in it on and off it worked then
I dont have the power off and restart or any other option on my lock screen
Did you get a fix?
Me too
Me too. Please help.
Me too
@@Nashlash destroy ur computer
Actually my pc is just opening till the welcome screen but not showing any options or details like date time and other options that are in the corner and by clicking it is not working so I am just stuck on login screen
So what should I do????
Can u help me in this prblm plzz
Having same problem. Windows 10 sucks!!!!
masti entertainment
I was going to search just that
Same>3
Did you get a fix?
I followed every step and when i run safe mode and i am ready to put the password my mouse and keyboard dont respond,although all the time before they worked perfectly
Hello I have the same problem did you find any solution ?. I hope you did can u help please ? Thank you
Try control alt delete
When I unchecked safe mode and restart it does the same thing
Bro if u know any other method then share that .please
@@MelbourneSamurai Dude thanks to the ctrl alt del!
@@MelbourneSamurai thanks xd
Non of the methods have worked on my laptop.
I need help!
Try to Ctrl + alt + delete!
@@nathonkers not work, help mee please
On startup settings it just sends me back to the welcome screen, no matter if I press 4/5/6.
yes same here
Any help here same freeaz
I waited for 1 hour but it still show Please wait so safe mod dont work for me
I am stuck in login screen and i cant click on power button as well. Its is stuck here.
I had the button of safemode already unchecked
Sir i tried to change win10 default font,after restart to apply the changes ,i got stuck on lock screen and can't access sign in menu in win10. Plz suggest what i should do..
@@jigglypuffseenfromabove
I got to install new windows then 😭
Thank you sir! You legitally saved my youtube channel and me lol
Hey mate, hahah I am really glad to hear that, wish you all the best :)
@@MelbourneSamurai Thank you! You too man, keep up the good work! :)
Even i choose safe mode again system is stuck
i dont have the restart button on the page.literally so annoying
Its absolutely maddening that many of us can not get to safe mode and no one understands this. All the methods to get to safe mode are not working. This is the second time I have been stuck on the login screen where it is an endless loop that does not allow me to enter my password, i have no power options in the lower right corner. The way I fixed this previously was to go back to before the update but now somehow even though I turned off windows update it updated again and here I am stuck. Now this time it will not go back to the previous version. This is insane that microsoft is this poorly run.
Even tried to get into diagnostic mode with the cheesy method (force diagnostic with restarts and shutdowns) and it still asks my password.
It's frustrating
@@The_Milio I've found the only way to get out of it is to somehow get into windows RE and then remove most recent quality updates....i cant undo feature updates because it never works....however for the third time now after undoing the updates....then logging in normally and shutting off all updates within a week it has installed the update on me yet again without asking if I wanted it when I booted up yesterday. Now here I am again trying to get into Windows RE to undo the updates and can not even force it into that. How can windows have such a faulty situation like this. Its incredible that I have to keep wasting my time fixing their problem.
@@The_Milio and to update I just now fixed this again by going into the windows re screen after forcing it with restarts, then removed the quality features update. After removing this update this is fixed. The problem is windows is going to keep forcing the updates no matter what I do.
When i start my laptob after entering password a pink screen appears and it is stuck in it I don’t know what to do pls help if u can
Melbourne Samurai it workeddddd tnxx so much
Im still stuck even i enter the safe mode
Mine is also stuck on welcome screen but the main problem is that it's not showing the mouse course
I have touchscreen HP Envy.... After HOURS and Hours, I touch the bottom of the screen and scrolled up like a cell phone. Then the enter your password box appeared 😶🙄
My mouse is disapeared after shift+restart and cant enter recovery mode. Is there any solution for this?
I followed all methods and it’s still doesn’t wrk
This but didn't help me because its my work laptop and controlled by administrator
I have a slightly different lock screen issue that is happening to me. Safe mode does not seem to resolve it. I am befuddled as to what to do to resolve it. If I hit spacebar, or click with my mouse it will briefly show the user account that it is trying to log in and then bounce back to the welcome picture and do the same thing if I tap a button (mouse or keyboard) over and over again. There is no opportunity to enter a password when this ugly behavior exhibits itself. Any one know of a solution to this problem? If I recall it rears it's ugly head even in safe mode, that is if you can even get to safe mode.
Did you solved it??
@@duniyatop5252 The only way I've been able to solve said issue is to disable the auto login after update option in Win 10. Any time this issue has occurred I have had to reinstall Windows from scratch.
@@jamesd.7908 Bro mine was unable to go to the next step of login page... so I tried something different and it was to restore the previous session and it worked... 🙃 windows 🪟 were updated and also problem was solved...😅
This doesn't work when you have no mouse or keyboard reactions when stuck on this screen..
This is my problem my mouse doesnt work and neither do my keys
It’s still not letting me please help I’m so scared
In my case it's stuck at the welcome screen and it won't let me use the mouse or keyboard . So I tried shutting down for three time i reached the safe mode but when I come to the point when I have to enter my password it won't let me enter or move the mouse . Do you have any solution please? . Thank you
Did you find a solution
@@vato6407 no sorry I had to reinstall windows
thanks, this really helped me to fix it.
Thank you sooo much man i have not used my laptop for like 1 month
Big Thanks broh, god bless you :)
I cannot access safe mode, either with internet or not… damn it i’m stuck
I can’t get my mouse to work, keyboard doesn’t work and the battery causes the laptop to turn off and on even when charging. I can rarely get into diagnostics and when I do it doesn’t let me do anything really. Now my laptop is completely worthless and I’ve been using iPhone and android phones to use WiFi witch is utter shit compared to having a computer. Been like this since the original update occurred way back when and I thought the motherboard died. What do I do I’ve been looking for answers- I don’t have the money to take it in. I think in the end allot of people got royally fucked in the ass on this. This video was not helpful and misleading
Thanks, valuable video♥️✔
Still works though noice, but i lost my win7 :(
It doesn’t even let me turn mine off.
Same have you
Solved it ?
Thankyou it solved my problem
ive tried everything as soon as i click on anything like search it freezes i cant even reset my pc
@@MelbourneSamurai my os is on my ssd tho and in command promt it says 20gb free space
Worked for me the safe mode uncheck ✅✅✅
Hey. I'm having the same issue... Not able to get the login screen.. and I tried the safe mode.. it's not happening.. plz lemme know what else I can do
Did you get a fix?
Bottom no icon showing. Just welcome msg and dotts are loading and get struck. Please guide me how to solve. Please tell immediately
Mari Muthu bro try ctr+alt+del worked for lots of people
@@MelbourneSamuraikeyboard not working
Can't boot into safe mode, done it a 100 times, just loads back in to log in screen
Same here
@@stefandorobantu4420 ultimately ended up being a bad boot drive and had to replace it...had multiple power outages and surge protector only does so much. Fried my mvme M.2 ssd
I don’t get the start up button come up when I press shift key down
same here
Sir my screen is locked at welcome page with no cursor
Try ctrl + alt + del
Im stuck on the scroll image
Im stuck in safe mode and can't search msconfig or anything brother
Try right clicking the windows button then press run and type msconfig
@@sozius0 Left Click
@@MelbourneSamurai well that was what wasn't working, I was trying to offer an alternative solution without left clicking the start button or search bar (which for some reason didn't work) instead by right clicking the start button instead (which for some reason did work) clicking the 'run' option and typing msconfig there and clicking ok. Thanks for responding and sorry if I was ambigious.
I cant click on the power button, it stuck please help me
@@MelbourneSamurai I did all this and then it gives me different error what do I do pls help me
Thanks bro it helped me alot
I have fully frozen PC, even the time is late.
Just press ctrl+alt+del
Thank you it works
Thanks vroo
Help pls i dont have power button i cant do ctrl alt del
Did you get a fix?
PLEASE help me nothing working i bin stuck on it for 2 days and I have school
Hey Jared, try ctrl+alt+del
i can press the login screen but it just black screens if i do anything and goes back to the wellcome screen
Edit:I DONE THE 3 CLICKS AND IT WORKED OMG UR A LIFESAVER I WAS CRYING FOR ABOUT HALF AN HOUR
My keyboard and mouse doesn't work
I can't move my mouse or use my keyboard on the welcome screen
Did not appear anything when shift + restart
Same just gotta restart during boot a few times to go into recovery then advanced options
On my screen, there is nothing, no buttons, restart, or anything. What do I do, my friend ?
C PAN me too!!!!!!
@@akkti_ I read some articles on this. Mine came back alive after I pushed the physical On/Off button and held it for 5pllus seconds ( a few times), then it started updating differently and got unlocked- where you could see the welcome screen openings and ready to take the password.
C PAN Thank you but I've got it fixed now
I trying to figure this out and I all I hear is uhhhh. Did he do it 100 times?
@@MelbourneSamurai Thanks lol
What if you mouse is stock also
Read the description mate, sometimes the USB devices do not work, try the methods explained
Pressed ctrl alt del and cancelled, I fixed it
You didn't fix shit
@@orlandobonner1034 wow that's a bit aggresive, Thing is as well that I did fix it. A simple "That didn't work for me, do you know what I can do?" or something along those lines really would have sufficed.
@@kxdsh it didn't work for me I'm steamed af it's been a month now shits stressing me out