How to Link DJI Mavic Air to the Remote Controller
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- Опубликовано: 22 янв 2018
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Get to know how to link your Mavic Air to the remote controller by watching this tutorial.
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@DJI Support I am getting Red and Green blinking after RC connection is successful. Am not getting just Green. Please can you explain what that means?
Where can I buy a new controller? My controller is toast and can find a replacement anywhere 😢 please help
@@ahoyskid Hi Craig, you may try to contact our support via email for the related request. Here’s the link to contact us: www.dji.com/support
Is this only for spark? Coz it wouldn't work on my Mavic 2 zoom
@@mega1330 Hi P HA, please check out this tutorial to find out how to link your Mavic 2 Zoom to the remote controller. ruclips.net/video/HUVwvfIdnXA/видео.html&t
Flash forward to July 2022-----> Thank you this method allowed me to finally connect my remote controller with the drone. 👍🏻
Thanks for the video!!
Thank you! This wasn't obvious at all in the crappy documentation that came with my Air. I'm now flying from the transmitter instead of my phone!
GitarStu, we are sorry for your difficulties. May we know if you need to fly the drone with the mobile device directly, or fly the drone via the controller and have the transmission image on the mobile device?
If you need to fly the drone only with the mobile device, please long press the aircraft's function button for about 9 seconds until you hear 3 beepings, and connect the WiFi of it.
If you need to fly the drone via the controller, as you can fly with the controller, please check the connection between the mobile device and RC, please try another connecting cable, remove the left cable first before using the USB connection port on the bottom. You may also try to reinstall the DJI GO 4 app, if needed, please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation.
Please keep us updated if the issue persists, or we misunderstood your case. You can also contact us at m.me/DJISupport or www.dji.com/support.
BTW, this is the comprehensive manual for Mavic Air dl.djicdn.com/downloads/Mavic%20Air/20180525/Mavic%20Air%20User%20Manual%20v1.2.pdf, thank you for your attention.
I think this video just saved my life
This video really helped. The instructions from Manufacturer was not working. This was much easier.
These are the instructions from the manufacturer
Superbe merci beaucoup
Phewww!! what a big relieve!
About 2 months ago my mavic air sinking into a river for almost 15 minutes
3 days of rice bathing
1 month silica gel bathing
today is the first time i can fly again, and it work after i re-link my RC to mavic air, yes by watching this i made it right ( first attempt to link rc to mavic air is failed though )
i can fly again! best drone ever
Hello there, thanks for the feedback on the Mavic Air. We are glad to hear that your drone works well after the accident. Please keep safe flying and enjoy your shooting with the DJI Mavic Air.
Thanks It works on my Xiaomi redmi note 9s and Mavic Air
For anyone having problems linking the controller, simply turn on the controller without your phone attached, make sure the DJI app isn't open. Then press the flashing yellow light on the back of the drone until it beeps once then turn on the controller hold the Pause, FN and the far right back button on the controller. The controller should start beeping. After a few seconds (with the phone not connected the controller and drone will pair with a green light on the controller and a green flashing light on the drone. Now connect your phone and connect to the drones WiFi which you can do by holding the button on the back of the drone until it beeps 3 times. Connect and enjoy. I do wish this process was made simpler though.
I did every step you mentioned but once the controller and drone are paired, after I connect the drone WIFI the controller is not connected anymore. What to do ?
Christopher Caioni Turns out you don't need the drones WiFi. Make sure you phone isn't paired to it and don't even enabled it by holding the button until it bleeps 3 times. Just press the button on the drone until it beeps once and pair the controller with the button combination. Once it's paired this way, every time the drone and controller are turned on you wait until they pair automatically. As long as the drone isn't on the phones WiFi you can connect the controller whenever and just fly once the light turns green on the controller and flashes green on the drone. WiFi isn't needed.
Thank you for your reply but my problem is that the only way i can connect the drone to my phone is by WIFI.... i tried with the cable but on step 3 nothing happens!
Christopher Caioni Does the controller and Drone have a green light? Don't open the app until they do and make sure it's not connected to the WiFi. If they are both green after you sync connect the phone and start the app. That's what I did and it's worked ever since.
they do have a green light but my problem after that when the remote and drone are connected, then my phone is not connected! i cannot connect with wirred connection so only with wifi, once both the controller and the drone have green light, if i try connecting the phone with wifi, the controller is not connected anymore.... you see my issue ?
Nice
O meu drone foi para a assistência DJI e voltou como novo, precisei assistir esse vídeo para saber como conectar o controle "pela primeira vez".. deu tudo certo 👐
the remote controller doesn't start beeping
Dji..can i ask something?..is this link with wifi or with rc cabel??
Would be a lot easier to follow without that background music competing for attention
Useful tutorial, thanks. Does it mean I can fly the drone without needing a mobile phone and App?
Hi there, the drone can be controlled by the RC without the mobile device and app. However, a new drone needs to be activated by the DJI GO 4 app first. Besides, the flight altitude and distance will be limited if the drone and controller have not been connected to the app once in a flight. Hope this provides you with some info.
Here's what worked for me: Follow the DJI Go 4 app directions under Wired Connection. In about step 3 where it states hooking up the mobile device, make sure to connect at that point (I had to disconnect and the reconnect the micro USB connection). That triggers the directions to continue and allow the rest of the linking process to start up.
Right. This is what my intuition asked me to do and it was successful. Not sure what other methods are all about.
took me more than a day to figure things out, realized mu iPad mini 2 works flawless when linking the drone to the RC with the tablet. I was using a Lenovo android phone, that's why it only connects directly via wifi on the drone, and not with the RC
Hi, I'm a newbie with a question in regards to using the remote controller; I understand when the right joystick is pushed up with the camera facing you the Mavic Air will move away from you. If you pull down, it will come back to you. Left is left and right is right. Now my question; If the Mavic Air camera is away from you does the joysticks act in an opposite manner? Example; down is forward, up is back towards you, left is right, right is left? I can't find any info. on this anywhere. Any help would be most appreciated. Thank you, Ray
Ray, you can choose the RC mode in DJI GO 4 App. More details, please check page 36 of the user manual: dl.djicdn.com/downloads/Mavic%20Air/20180525/Mavic%20Air%20User%20Manual%20v1.2.pdf
DJI do you know if the new Samsung S9+ will fit into the remote?
Mavic Pro's RC fits a mobile device within 6.5-8.5mm for thickness and 160mm for length. You can refer to this specs.
Hello please can I get new controller for my drone or once it's spoilt it's gone?
Good afternoon, now I can't use the dji go 4 application, when I turn on the cell phone (xiome) on the cable control, it keeps connecting and disconnecting the cell phone, what will it be? mavic air.
what shoudl i do when my drone is saying, cannot take off error 200 ?
The BEEP BEEP BEEP on the RC is really painful during the linking process (especially considering that most of the time it doesn't work) I really don't understand the use of such a LOUD beep in any other situation than DANGER.
Hi crollens, we are sorry to hear about the issue you encountered. May we know if you have a Mavic Air controller?
There are 4 types cases with a beeping RC in the majority situation:
1. Extremely low battery, charger it;
2. Firmware upgrading failure, upgrade it again;
3. RC sticks are not at the midpoint, calibrate it;
4. Disconnect with the drone after 5mins, re-link the drone and the RC.
Please check if it meets your case, if the issue persists after calirbating the controller, please check if there is any abnormal input on the controller, if so, please send it back to our service center for further diangosis and service.
So how come this is less automatic than the easy and painless linking done by the P4?Mine just DOES it. No buggering about with passwords or flashing button presses.Hard to see this as “progress”! Are all the Mavic series machines like this?
Mavic Air and Mavic Pro have a different linking method. May we know the details of your issue? Please keep us updated on Facebook DM. Thanks. facebook.com/DJISupport/inbox/
Same issue with my new Mavic Air I cannot link the remote controller with the aircraft, that is continuously blinking yellow on the rear. I've tried both the ways you suggest in the video, but no results.
You are recommended to update the firmware for the aircraft and the remote controller, then try the connection again. If there is any further issue, please feel free to contact us at www.dji.com/support.
The interface that is shown in the video's phone screen is not the same as the DJI App anymore. Maybe you guys can do another video or put some captions on this video to indicate the changes.
Is it necessary to have the phone connected to the rc? (With the cable)
When I disconnect my phone from the rc the connection gets disconnected and can't see video
Yes, we recommend connecting the RC to a mobile device.
I want it so bad!
@DJISUPPORT, why do I have to link my RC with the Mavic Air almost everytime I'll fly? And why I can't do it in some places?
Please make sure the drone firmware and RC firmware both are up to date, then try it again. if it persists, please provide us more details for further assistance, you can contact us here, www.dji.com/support?site=brandsite&from=nav
hey im having similar issues. have you been able to get anywhere with it? Its driving me nuts. I link it, it works fine. i turn it off just to change the battery and have to link it again...
They don't mention it in the video, make sure your phone is plugged into the controller directly
The biggest problem anyone is having is the fact this aircraft is labeled as being connected wifi. So upon purchasing, most people think they have to connect the wifi of their phone to the air craft for it to work. This leaves mass confusion because once connected to wifi, your controller is no longer connected. The reality is that the wifi connection method is for virtual controller ONLY. And that version of wifi is very limited in range. The correct way to connect this is to link the remote controller and then connect it to your mobile device via the USB cable, NOT WIFI. You then click enter device and view mode. You never actually connect your mobile device via wifi. Wifi is what they are calling the connection between the RC Controller and the Drone. The controller is the connection to the drone, and then your mobile device is only connected to the controller to transmit the app commands and the video signal. You don't even put your mobile device wifi on, unless you want a virtual controller and very limited range. It's probably one of the most stupid and confusing things in the world world, but i finally figured it out. I hope this helps someone.
Hello there,
I'm sorry but i realy think that this drone is controlled by a wifi signal which is transmitted from the tx.
The reason for this is...I have only one other drone as apposed to a GPS quad copter of
which i have three as well.
I got my first drone back in 2015...it was a Parrot BeBop which i insisted on buying even after all of the advice and warning's i had recieved from various contact's I had when i was on a Multi Rotor Forum on FB.
I paid a similar price for that machine that came with a rediculous Big orange monstrosity of a tx which you also mounted your mobile device to.
The Parrot BeBop1 was very similar in design to the Mavic appart from the folding arm's and over all portabillity.
As with the Mavicair...the Parrot was a bit difficult to master in comparison to a regular quad copter.
In fact...I had noting but trouble from day one with that unit...It was constantly needing updates and recalibrating.
I lost count of the amount of time's it flew away on me always at very low altitude and close to the Tx which is also wifi.
I have never once had any control issue with FHSS controlled quad copter's which all of mine are,,,from my first Hubsan H107 which i got back in 2014 to the 3 other 350 size GPS quad copter's I bought between 2016/17.
like i said...the Mavic is my second drone and i have had very similar issue's from the slightly less complicated updateing and calibration procedures.
I got my Mavic air two week's ago and i've had to do a fair amount of update's and recallibration.
Also...the drone lost connection with the Tx the other day at just 10 meter's directly above...it veered to a point 29 meter's away and dropped 1 meter (behind a structure) almost as if it were playing hide and seek with me...to my great relief it returned to home about 75 second's later.
Lesson learned...i will never fly this machine in a built up Urban area again.
Over all...I am happy with the Mavic air and i am satisfied with DJI Help and support so far.
I am still on a slow but gradual learning curve with this machine and hope to start using the more advanced features in the very near future.
I am confused. So many vids on boosting wi fi, selecting channel, etc. The DJI tech told me you don't need wi fi if you're using yhe remote
Hello Tamlin,
i was confused myself untill i had a total loss of signal at close range in a Densely populated area.
this would never happen with a regular rc machine which utilises FHSS transmittion to control the air craft.
the transmitton method used with the Mavic air is called Enhanced WiFi..(As explained to me by DJI).
while you see the symbol 5.8g in the app...what that actualy mean's is that your machine is connected with the Tx on the highest band of WiFi...hence the term Enhanced.
Unfortunately this pose's a problem when trying to fly in a built up (Urban) area as many of the latest Smart Phone's have what is known as Dual Band WiFi to connect to smart Device's and other app controlled Gadget's including other brands of Drone's such as the Parrot Rolling Drone's and the Tello drone which is a beginner machine you can fly indoors using an App.
I'm one of those people you helped, thank you.
Is it possible to Link this Controller with THEO Mavic Pro?
Nope, they are not compatible.
Would be great if you included a instructional manual with the drone. I got a quick start instruction but the 100 questions I didn't have answered should of been in an instructional manual!
Sorry for the inconvenience caused that the user manual is not included in the package, but it is available in the website www.dji.com/mavic-air/info#downloads. It can also be downloaded in the APP--Upper right corner--Academy--User manuals, which should more convenient.
Can someone tell me if I have two controllers for my Mavic Air, can I link both and they will work if I switch one off and switch the other on? I only need to use one at a time as I plan to fit a 4Hawks Xr to one and leave the other one stock. Thanks in advance!
Hi, did you ever figure this out?
Yes, you can do this, I have 2 controllers paired with 1 Mavic Air@@bnandersonx
I bought my Mavic air, I managed to do a 4 or 5 flights with it, after that the remote control no longer connects to the Drone, I have tried all the procedures including, bring it to the factory default, and whenever I use the DJi Assitence when arriving at 100% accuse an error and asks to restart the process, I have been waiting for a 3 months for a solution from DJi but until this moment I did not get any better answer than to send the drone to the factory. It happens that I am in Brazil and this is not feasible.
Has anyone ever had this problem? Is there any solution to get the upgrades done by DJi Assistence?
Thank you
Omg. Did you find a solution??
Same here bro
Yep it's shit
Oh boy,I just read through all the responses to this video.how can there be so many methods to connect the AIR ? Clearly dji need to supply VERY clear revised guidance on the correct method of connection ,clarifying the use of device wifi and wired connection device to RC.
Can you fly without the remote control connected to the phone via cables?
We do recommend flying with the mobile device connected. If no mobile device (or DJI GO 4 connected), the drone might be limited by 30 meters height and 50 meters distance. And to ensure the flight safety, we recommend flying with the mobile device.
DJI Support thanks. But what i meant. Can i somehow connect my phone to the rc whitout the cable? Cos the supplied usb cable is to short. Because the pluh is up side down to the phone.. So i have to make a loop to use it on my phone. Which i cant coz the cable is too short:')
It has to be connected via a cable, but you can use the original USB cable of your phone to connect it to the USB port underneath the RC.
Hello can you help, my Mavic air remote broke, can I buy and pair new remote..!! Please help
We are sorry for what happened with the remote controller. Please be advised that if it needs repair, we recommend sending the product to our facility for a proper diagnosis. It is for us to ensure future flight performance and safety. Please contact our relevant team for further assistance at your request. Go to DJI's official website > Support > Request Repair Service Online. Thank you for your understanding.
got my mavric air drone today , not flown it yet because i cant link the rc to the drone ....please help me
Hi Phil, may I know what's the colour of the RC indicator and which step are you stuck with? Please contact us here with more details for better assistance: www.messenger.com/t/DJISupport thanks!
great, the linking is successful. but the aircraft will never connect when opening the app. help?
the aircraft will connect to Either the controller, Or the phone/app.....never both.
Hi Matthew, just to verify, do you refer to Mavic Air? If yes, may we have a screenshot for better assistance? You may also contact us here: www.dji.com/support
I had a lot of issues connecting the Remote controller. Now I just connect the RC with a USB cabel to my phone (Samsung Galaxy S7) and open the DJI APP. The included cables from DJI didn't work.
Sorry about this. please feel free to contact us here so we can assist: www.dji.com/support
Can you link a mavic pro controller to a Dji air
Nope, the RC of the Mavic pro is not compatible with Mavic air.
is my controller is connected... the app dont show the camera view... if the wifi of the drone is connected, the controller wont work.... any suggestions??
arcadeunderground i have the same problem, you can fiz it ?
I have a new Mavic Air. I have completed both linking procedures by following the video. Everything works just like it says, all the lights blink, etc. but then nothing happens. I assume you simply have to move the joysticks and the propellers should start to turn nothing happens!
Hi Robert, please help to confirm if the drone and RC are connected properly, you can try to check by whether the gimbal can be controlled by the RC. If the gimbal can be controlled, the drone and RC are connected.
For starting the motor, if you are in Beginner mode, please go to a place with good GPS signal, refer to the way to start and stop the motors on page 49 on the manual to get the propellers started, you can also try to use the takeoff trigger on the DJI GO 4 app. See if this helps. dl.djicdn.com/downloads/Mavic%20Air/20180525/Mavic%20Air%20User%20Manual%20v1.2.pdf
I have this controller but I can't connected whit Mavic air2 zoom.
Hi, there. We're sorry that this remote controller can't be used with any other DJI model aside from the DJI Mavic Air. However, I'd like to know what if your aircraft model is Mavic 2 Zoom or Mavic Air 2? Please let us know. Thank you for your support.
what can i do when that doesn't work either?
Exactly this ^ they keep assuming it’s going to work flawlessly. Their product is awesome but very flawed. They need a flow chart not a misleading linear gimmick
I get the message "Confirm frequency settings". I click OK and then nothing happens.
If it helps with diagnosis : it is straight from China, and it works perfectly nice with just the phone and DJI GO4. Just impossible to connect the RC. Thx for any help!
Is the drone firmware up to date? What about the RC firmware? What is the light status of the RC?
i'm having the exact same issue! cannot connect it with wirred connection, only wifi! so i can either connect to the remote or the app on the phone but not both
same problem, I used a cheap android phone, and realized the sample on the video ids different on what my phone screen. when I tried my mini 2 it link straight away
After doing both my dji mavic air is still disconnected. Help!
Is the drone firmware up to date? What about the RC firmware? Please make sure they are up to date, then try to link them again, if it persists, please contact us for further assistance. www.dji.com/support?site=brandsite&from=nav
why is my iphone screen showing china when im in australia on my new mavic air ?
Hi BigjimSuper, may we have the screenshot of this case? If it requests a Chinese phone number, please try to link to the local network, put the drone in a place where there has GPS signal, and restart the drone and app. Please let us know if this is not your case, keep us updated if it doesn't help, you can also contact us at m.me/DJISupport, thanks.
can't use the joysticks. is like the remote control its not working. i have to fly the drone by the phone screen..
I would recommend you calibrate the RC, see if it works.
hello,
i am haveing some control issue's with my mavic air.
I have updated the firmware on both the Drone and Controler...my problem is with the right control stick on the controler ...flight mode 2.
the craft will bank left/right like it should do...but it will not roll forward/back.
i have attempted to recallibrate the controller several time's without any sucsess.
I need help please.
my mobile device is Samsung S7.
ps,
i am still useing beginner mode.
Hi there, please check if there are obstacles around, and see if there is the obstacle warning of the app. If yes, please try to calibrate the vision sensor and change another place to fly.
If this is not your case, please help to confirm if there is response in forward and backward when calibrating the stick, besides, please try to do a firmware refresh for both the drone and RC, ruclips.net/video/XPmWvxeSp7E/видео.html.
Please keep us updated if this doesn't help. Thank you.
thankyou for your prompt reply,
I took the Drone out to a local park today...I decided to try flying in Sport mode assumeing that this mode overide's most of the sensor's.
I flew it by Line of Sight rule's...keeping it close and realatively low.
the drone behaved impecably aside fom the sluggish forward/reverse control...I was very impressed with the footage i received straight to my mobile device with audio.
the gimbal did it's job impecably in a fresh breeze...steady as a rock with not the slightest sign of vibration.
thank's again.
Glad to hear that, please let us know if you have any further issue, hope you enjoy flying.
thank's again,
i forgot to mention that my first attempt's to fly the machine was in a very confined space...3.5m X 5m with furniture.
"Dopey me"...;p i was afraid of it trying to fly away.
I plan to try some of the more advanced mode's in the next few week's...only after i have gone though all of the tutorial's several time's.
They dot shows a red light on the controller instead of when it’s connected to the mavic air . Does it have a different meaning ?
It should be green when the RC is connected to the drone. For more details, please check the User Manual. dl.djicdn.com/downloads/Mavic%20Air/20180213/Mavic%20Air%20User%20Manual_v1.2.pdf
DJI Support i have the same problem when connext the rc i lost my signal of video and controla frm the app and when i connext the app y lost the rc connection , any idea ?
Can a dji spark controller be linked to dji mavic air?
Hi Nezar, sorry to tell that Mavic Air and Spark RC are not compatible with each other, so it is not able to connect a Spark controller with Mavic Air. Thank you.
@@DJISupportGlobal thanks for that info. I have a spark and I am thinking to buy mavic air without its controller, drifting into the notion that spark rc is compatible to mavic air. Thank you so much.
@@nezlac497 No problems, it is not suggested buying a Mavic Air RC to link the Spark. If there any further we can help?
The controller won't connect with my phone or tablet.
Does the controller go off of radio or wifi?
The RC of Mavic Air can be connected with the mobile devices via USB cable. More details, please visit this link: www.dji.com/mavic-air/info#faq
Hello,
My drone lost signal just 10 meters abouve me the other day.
I was piloting in Sport mode when the drone suddenly veered away and out of my line of sight.
Luckily the RTH worked about 70 seconds later.
How can i prevent this from happening again?
Sorry to read the troubles. Just to verify, does the issue appear frequently? You may change to another open filed without interference and adjust the antennas to see whether it helps.
thank's for your reply,
it happend on Tuesday 18/9...this never happened with my regular quad copter's.
the one question i have to ask...is the controller fhss or wifi?
The Mavic Air uses the enhanced WiFi. For your situation, it might be the interference issue, so you may refer to the above to test and confirm. If it not, I'm afraid that you may consider sending the unit in, sorry about this.
thank's for the insight...my own fault...i know better than to fly in an urban area again.
i don't think there's a problem with the machine as it fly's perfectly well in open space's away from building's that have wifi.
Thanks for your info, then it relates to the environment, you can also try to check the current interference in the WiFi settings before takeoff, choose a channel with less interference. See if it helps.
When i do this it turns off the wifi connection to my phone, then when i put it in wifi mode it turns the remote connection back off. It's annoying to say the least. I've flown it once but cant remember how i connected both. Not been able to do it since.
Hi there, we are sorry for the the inconvenience. Just to clarify, WiFi connection and RC connection are not available at the same time, When connecting the drone and mobile device via the controller, it is not able to connect the drone and mobile device via the WiFi, and vice versa.
Please kindly let us know if we misunderstood the case, thank you.
Please help me. Why i cannot create an dji account? Always failed
Sorry for the inconvenience, could you please show us a screenshot of the error message, we'd like to check it for you, please feel free to contact us at: www.dji.com/support.
help it doesnt say LINK RC_?
it only says confirm settings
Hi Anjoe, could you please provide the screenshot to us? You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
I can´t link it. I am following all the steps, both methods, but nothing. Leds still red :(
Sorry to read on this, Saulo. Please make sure you have updated the firmware for your aircraft and the remote controller to the latest one, I still recommend you to refresh the firmware for both of the aircraft and the remote controller and then try the linking again. If there is any further issue, please feel free to contact us at this link: www.dji.com/support. Thanks.
Just got mine today and the cable does not recognize my iPhone, any suggestions?
I have tried this many times and the RC still wont connect. The firmware of both the controller and drone are both updated to the newest release, but the RC still wont connect and i have to fly using my phone :((
Hi there, sorry for the inconvenience. Could you please show us a screenshot of the error message in your DJI GO4 app? Please contact us via www.dji.com/support, we'd like to help you check it.
I am following the process and still it does not connect and it times out. What to do? How can fix the problem?
Hi Iqbal, may we know if your drone and RC have been updated? In your case, please try to refresh the firmware by the DJI Assistant 2 and do the linking again. If the issue persists, please help to confirm if the drone crashed before, if it is convenient, please kindly provide us with an operating video for further confirmation, you can send to m.me/DJISupport, thank you.
ruclips.net/video/XPmWvxeSp7E/видео.html
@@DJISupportGlobal the issue no longer worries me as RC connects with aircraft.
May I request you to share some tips about making good videos. Thanks
@@PakDronePilot Thank you for getting back, it is great to know that you had worked it out. For the tips on aerial footage, you may refer to this: store.dji.com/guides/aerial-videography-tips/. Thank you.
Well there MAY be a "simple"workaround for this problem and then again there may NOT be one. I've yet to see a solution that is simple or even one that is reliable even if it's not simple. Bottom line is that for what the consumer pays for this product, they really shouldn't expect so much trouble out of the box. If this problem is as big as it seems, why are solutions not included in the box with some DETAILED help files? Is it not obvious that this problem isn't limited to people who are clueless or newbies? Personally, I was super excited to try this new and exciting device only to be completely discouraged and EXTREMELY annoyed by the difficulty in connecting it. I went from excited to a whole lot of other undesirable emotions that I wasn't expecting. I know i'm not alone here. It is a shame that the manuals included (or the ones online) are inadequate in resolving this problem. More good customer service is expected here considering the cost no? Cheers to those who aren't employed by DJI for attempting to assist those like myself in their moment of disgust and disbelief. I just wish that DJI would have put more thought and effort into helping its customers. Please make it right DJI and provide more detailed documentation and or videos. To many, trying their 1st drone experience is hard enough (not to mention costly) to learn to safely and adequately fly a drone not to mention even getting it off the ground.
Yep, quick start guide is zero help, i've got to the point where i can get either my phone or my remote connected but not both. Personally i think the remote should connect automatically when turned on.
I agree with you. so much money that was spent on this thing. so you have so many problems connecting it that I want to sell it and never buy again with these companies
"Remote Controller" option not showing in the phone software.
Did you try the second method to link them without the mobile phone starting at: 1:19?
Select MIDI for the USB connection, if Android.
lol i thought my remote was on and was not linking properly but you have to power it once then hold the power again until it makes a sound...like the drone... duh
Yes, Eva, the powering method of the Mavic Air RC is the same as the drone.
After not flying my DJI Mavic Air for over a year, I am now unable to link the remote control to the aircraft despite following the instructions. I have updated the software and tried everything under the sun. Without support, I am hesitant to purchase another DJI product.
Hi, there. Sorry to hear about the trouble you've encountered. Could you tell me the firmware version of DJI Go 4, the model and the OS of your mobile phone? Thanks in advance.
why don't you tell us where the button is that the app tells us to press during coppling of the remote controler to the mobile phone? No user manual is showing where the copple button is located on the remote control. Moreover, nothing happens when I press the function button thedrone for many seconds. no beeping, nothing. All of this is not working because of insufficient/not-detailed-enough instructions . I am frustrated. I have been trying to get my drone and remote controller to be working for hours without success
Hi there, we are sorry to hear about the difficulties that you encountered. Kindly please contact us via www.dji.com/support, we'll do our best to help you.
What if my phone gets suddenly switched off while flight??
Hi Snehdeep, may we know which mobile device do you use? Please try to restart or switch to another recommend ed mobile device and see whether it works.
@@DJISupportGlobal Xiaomi Redmi Note 5 Pro... Actually i wanted to know if that problem happens will i loose my drone or not?? Can i reconnect my drone by restarting my phone again or not??
@@snehdeepsanu7673 If the phone switches off, but the RC still connects to the drone, you will have the control of the drone. Please connect the DJI GO 4 app again. Please kindly note that the flight record during the disconnection of the mobile device will not be generated on the mobile device. Hope this provides you with some info.
I just bought a new mavic air, with a faulty controller...i can only connect trough wifi with my phone. Im 100% sure that the controller connection is faulty because its not even charging when I connect it. So who do i contack now...to get a working controller for a ....1 days old DJI DRONE My friend is about to buy a mavic pro,what shall i say to him "you will get a rubish controller for 1K ..."
We are sorry to know that you have difficulty with the controller. May we know which port you used for connecting and charging?
Please kindly note that only the mini USB port on the left side can be used for charging. When connecting, only one USB cable should be plugged on the RC.
If you have tried changing the connecting cable but did not help, you might need to send the RC in. Please contact our support on the following page to start a case: www.dji.com/support
Sorry again for the inconvenience.
DJI Support of course I'm using the good socket, I'm not a beginner. I'm sending the package back on Monday and searching for an other brand.
you got one of the garbage units. I'm at 2 units like that, trying third one now... fucking frustrating.
Ronan B have a new replacement, works
Mine says disconnect
Hi there, can you tell us more details about your case? The RC is not able to connect to the drone, right? If it is convenient, please provide an operating video, we'd love to check further. You may keep us updated via Facebook Messenger: bit.ly/2pm7tfV
My mavic air does not link to the RC, it will time out
Are their firmware both are up to date? Please make sure they are up to date, then try to link them again.
how to update when it can't even be connected?
My dji mavic air remote controller is not connecting with drone....
Could you tell us more details for better assistance? Alternatively, you can also contact us from here: www.dji.com/support
I have tried to reset factory setting, reset firmware on both the aircraft and ''''Remote controller'' (by DJI Assistant , re-install DJI Go 4 on my iPhone 7 but it's still not connect. First time it's OK when i try connect the aircraft with Wifi mobile mode.
NOW OK......👍😍
success i made small mistake i not long press the dron button during RC LINKING time U see the video..🖕
Pressing remote controller linking just says "confirm frequency settings?"
Hi Markus, we are sorry to hear about the difficulties that you encountered, please contact our support team via www.dji.com/support and provide us with more details, we're here to help. Thanks.
@@DJISupportGlobal Ooh no way i actually got it to work! Thanks!
@@markussiukola4798 Hi Markus, thank you for your update, it is great to hear that you had worked it out, happy and safe flying.
@@DJISupportGlobal it's nice to see how interactive you are with your customers
@@markussiukola4798 Thank you for letting us know of your appreciation for our efforts to aiming close to perfect customer satisfaction. Feel free to reach us again on any of our support channels and social media platforms. We're always here to help. Thank you for choosing DJI.
How can You sell the drone for 1000 pounds with so bad connection between device and controller. Its all random. Sometimes it works and sometimes not and you are never sure wether it will work or not. I tried everything and i saw all instructions on the internet. Its impossible to find any solution for that problem. I would never buy it again. It can be the best drone on the world but if you cant connect it to phone or controller its useles
Laszlo, we are sorry for the troubles with your drone. For the connecting issue, could you please help to confirm the following info?
1. Please help to check if the connecting cable and the micro USB port is working properly, please try to use another cable and plug the cable in the bottom USB port.
2. May we know the DJI GO 4 app version and mobile device you are using? Please help to ensure that the DJI GO 4 app has been updated, if you have another mobile device, please also try, it would be better if you try a device that is on the recommended device list (you can refer to the list below) to ensure the compatibility.
3. Please help to check the firmware of the drone and RC, and see if there is a need to update the firmware.
If the issue persists, please kindly send the drone in for diagnosis. Please contact our support at www.dji.com/support to start a case. We'll do our best to help.
APP / LIVE VIEW
iOS V4.3.3
Requires iOS 9.0 or above.
Compatible with iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPad Pro, iPad, iPad Air 2, iPad mini 4.
Optimized for iPhone X.
Android V4.3.2
Requires Android 5.0 or above.
Compatible with Samsung S9+, Samsung S9, Samsung S8+, Samsung S7, Samsung S7 Edge, Samsung S6, Samsung S6 Edge, Samsung Note 8, Huawei P20 Pro, Huawei P20, Huawei P10 Plus, Huawei P10, Huawei Mate 10 Pro, Huawei Mate 10, Huawei Mate 9 Pro, Huawei Mate 9, Huawei Mate 8, Honor 10, Honor 9, Vivo X20, Vivo X9, OPPO Find X, OPPO R15, OPPO R11, Mi Mix 2S, Mi Mix 2, Mi 8, Mi 6, Redmi Note 5, Google Pixel 2XL, OnePlus 6, OnePlus 5T.
*Support for additional devices available as testing and development continues.
I've bought a mavic air. has flight 3 times then it ends. The wifi always encountered problems. The QR code has never worked. I've been able to connected it by chance. Now i've folloved this video tutorial to connect the remote control, but the led never turned solid green.
It's a failure.
A lot of people on line said that buy a drone by mavic pro is a lottery: maybe it works and maybe it not.
And support service just write you nice but useless message on the social network board.
Hi there, sorry for the troubles on connecting the drone, if the QR is not working, please turn on your mobile device' wifi and enter the wifi password shows on the aircraft to connect to Mavic AIr's network.
If it is not working, please try to reset the wifi SSID and password. First, please reset the wifi frequency to 2.4GHz, then press and hold the aircraft's function button for about 9 seconds until you hear three beeps.
For the linking, may I know if the firmware of the RC and aircraft are matched?
I'm so confused. Can you please provide the simple answer of whether or not we need wifi to fly the craft? I am have all these problems you read here and I'm just getting more confused. Thank you.@@DJISupportGlobal
@@dav0113 Hi there, to fly the drone, WiFi/internet is not a must, please ensure that the drone was activated successfully, and the DJI Account has been logged in onto the DJI GO 4. Please also keep the firmware updated, and cache the map before flying. If you have further problems, please let us know, we're glad to help.
BTW, the WiFi we replied to the OP is not the internet source, but the WiFi that launches from the aircraft, which is used for connecting the aircraft and mobile device directly. Thank you for your attention.
Thank you. I managed to figure out how to get it off the ground and be able to fly. My advice is for DJI to invest more in user manuals and get a more comprehensive set of videos. I have to rely on independent youtube channels to learn how to use your product. Thanks all the same@@DJISupportGlobal
@@dav0113 EXACTLY!!!!!!
There is no beep sound after pressing function button ... so disappointed.
How long have you held this button? Please try it again, hold the Function button for about three seconds. If it persists, please refer to the link below to contact us, we'll help you to troubleshoot it. www.dji.com/support?site=brandsite&from=nav
I fixed my mavic air controller problem! You can watch it in this video: ruclips.net/video/2LQHKWYJasY/видео.html
Totally upset with my mavic air today, I use it for spotting lost dogs. I went out today to find a dog and my drone won't connect to the controller, I've uninstall go 4, reinstaled and still no luck. Totally disappointed and left a family gutted as couldn't help them.
We are sorry for the issue you are encountering. This is not the experience we want you to have. Could you confirm if the aircraft and remote controller is on the latest version? Also, could you confirm what phone you are using? We will check this further for you. We appreciate your understranding and cooperation.
I've sussed out that the dji software is not compatible with modern Samsung phones, so I'm selling my dji to replace it with a Parrot drone.
@@fishfortightlines, we are sorry for the inconvenience. Could you confirm what phone you are using? We will check this further for you. We appreciate your understanding and support.
@DJISupportGlobal Hi, I have a Samsung s21 ultra, it states the software isn't compatible. Thank you for the replies.
@@fishfortightlines Do you mean the firmware version is incompatible, right?
Bad instructions :/
This is Very annoying as it loses link just by switching batteries.wtf!
Sorry for the difficulties. Have you updated your drone and batteries to the latest version? Please keep them all updated. If the issue persists, please keep the issue updated at facebook.com/DJISupport/inbox/
I am so fed up with this product. Linking the remote to the drone is an on going issue. I have tried all the ways your video suggests and it does not work. If I knew I was going to have this much
problem I would not have bought it. I cannot recommend Mavic air to anyone.
Stable of Speed
, we feel sorry for your trouble. For the linking issue, please kindly help to confirm if you had updated the firmware for both the RC and drone to the latest version. Besides, please check if you can control the gimbal by the RC, if you can, the drone has already connected to the RC, you may need to check the connecting between the RC and mobile device.
If you had updated the firmware to the latest version but the drone and RC keeps disconnecting, please kindly provide us with an operating video for further confirmation. You can send us the video via Facebook Messenger: bit.ly/2pm7tfV. Or you may need to send the drone in for diagnosis. Thank you for your understanding.
@@DJISupportGlobal I have done all that is required, not just by your video but have tried other suggestions. What I am finding is that by the time I get connected the batteries are low. This has been a daily occurrence. What is the point of selling a product that obviously has a design fault. I am not the only person complaining about this issue.
@@stableofspeed1217 Sorry for the unpleasant experience. Please make sure the RC and battery are fully charged, then check whether linking RC is successful. If the issue remains, please kindly start a case and send it in from here: www.dji.com/support
Sending things in to get fixed are easy if you don't live in Costa Rica. Jeez I just bought this thing (in Canada and brought it home to Costa Rica) and I'm having all these same issues. Super dissapointed.@@DJISupportGlobal
@@dav0113 We are sorry to hear that you have troubles with the drone. May we know the details in your case? We'll do our best to help and see if your case can be solved remotely. You can also keep us updated at m.me/DJISupport or www.dji.com/support.
this linking system is fucking garbage, nothing works
Sorry for the difficulties. Have you updated the drone and RC? Could you please provide us more details so we can help? You can contact us at facebook.com/DJISupport/inbox/
yeah apparently the drone doesn't work with huawei p9, it worked when I eventually tried to link it with my rusty iphone 5s.
Awful beeping terrible design, clunky interface, glitchy app. a really poor user experience every time I go to fly this pos. the app hates apple and android. The constant app warnings about being in ever present flight paths makes this drone damn near unusable five years later.
We are sorry for the inconvenience caused. This is not the experience we want you to have. Could you please confirm what mobile device you are using with the DJI GO 4 App? We will check this further for you. We appreciate your understanding and cooperation.
@@DJISupportGlobalI use a pixel 3XL and an iphone 13 pro. ive tried dgi pilot and dji go 4 apps. neither apps really work that well both apps will hard lock my windows phone trying to open, and my iphone works for 10-20 minutes before the heat buildup becomes an issue, i was hoping for a dedicated controller solution for the mavic. Using a flight app on a phone that is designed to lock every 30 seconds or over heat with constant screen usage was not a good design move, and thats when the drone can actually get off the ground without needed constant compass recalibration or the controller alarm attracting a security guard, or homeless person to come have a conversation about what i'm doing.