Surprised copper creek cuts have any clients left. Brad just looks for any excuse to complain. Client has too many hedges, client has kids toys on the lawn, can’t fit my massive ride on mower in and don’t want to use a push mower 🤦🏻♂️
Im with you Dave. And before anyone comes at me yes I know how to run a business. Now with this house. I would agree I wouldn't of taken this job in such short notice. Alot of work in not much time and already behind other clients do to weather. I wouldn't make my regular clients wait.
It is a truth universally acknowledged that chaotic people always try to push their chaos onto other people. It’s also true that if your chaotic in one area, you’re chaos in every aspect of life.
We say this all the time at work (network engineer) constantly have to remind planners, architects and pms. You want stuff done on schedule, schedule properly. Slapping stuff in is certainly fast, but when stuff breaks or you come back to it later it's a complete disaster
As an auto mechanic I can RELATE. It never ceases to amaze me when people come in and want their brakes looked at because they've been making noise for 2 months. And they are going on a week long road trip in an hour. "I know I didn't have an appointment but can you just squeeze me in real quick? It's an EmErGeNcY"
RUclips yesterday "I bet this guy will watch a video of someone cutting grass" RUclips today "I bet this guy will watch a video of someone not cutting grass"
The cherry on top is, when the job is done the person who hire the service won’t pay them because “it’s not a good enough job” but really just want it for free.
@@Trevin_Taylor was thinking same. Those are people who must have unlimited funds just to pay water bills for those huge lawns and all shrubs. Why plant a bunch of ugly green only green way too much green separate shrubs in Florida! And I’m sure they grow much faster in FL. Doesn’t even look attractive with weedy unedged scraggly looking beds.
Great idea. Plant fragile new grass and allow the masses to party on your lawn before it's established. NOT. Then you will be the first person to complain when it fails. Not the kind of client you seek for a sustainable business.
@@FMAiscool yep and the guy acknowledges that. Nothing wrong with having a business successful enough where you get that privilege. I know i would be happy
@The Prophetic Word then you do it. The guy has different scales of value than you. Why is this so hard? Ppl can call another mowing company if they truly need it done. That's the great thing about choice. And if there aren't any other companies, they can do it themselves, even if it's a lot of work
I appreciate professionals who know when to say no. As someone who needed trees cut down, I can honestly say I have more respect for those who said no than those who said they'd send a quote but never did. Some never even showed up to give me a quote.
His competition appreciates it as well! I appreciate a professional that knows when it’s time to hire help. If his main get is 30 minute cut and runs, having a second body turns those into 15 minute cut and runs and could absolutely make more AND have the ability to take on bigger jobs.
I wish they would say why they won’t give a quote instead of ghosting. That way I’d understand why. I had a small patch in my ceiling I needed to get repaired and no one would do it for me. The guy who did it did a horrible job and I have to figure out how to do it myself. I wish ppl would say it’s not worth my time or something
I hate that the leaves and whatnot fall into the Bush so you gotta take the blower to it. Then you get all the teeny tiny leaves everywhere in the mulch. And if the mulch is fresh.... ugh
I’ve done one job like that, this year actually. They were having a birthday party and they just moved into a new house and the landscaping was in rough shape. I gave a high bid and they took it, so I was there for 2 and a half days for 14 hours a day killing myself. There were 80 shrubs and several large hedges to trim, as well as 12 yards of mulch. While there on the second night at around 7:30pm i came to realization that it was not worth it lol.
I got charged 20% extra for a rushed service I needed once. He had to push his other jobs back and I had to pay more. Im learning that its not wrong to charge more when the customer gives unrealistic timeframes
Well, I'm sure if you would have asked for more they would have been happy to oblige...... It sounds like they KNEW it was a big job and were willing to pay for it, you just underestimated how much it was going to be on your end. Them not haggling you on the cost shows me that they weren't be unrealistic about the job they needed done.
@Alan d'Eon The guy even said he gave a high bid. Do you know his company and capabilities? Has nothing to do with skill level. You don't know what equipment he uses, how far he had to travel, the weather conditions, nothing. Apparently this channel attracts a lot of toxic people.
It's all about leaning your savvy. Aged 23 I was still wanting to make everything right. By the time I got to 30 I've realised all I need to know, some people have this all cooked at 15, some never do.
we had to clean this one empty house , "just touch up abit" or somethong in those lines they said, we go in there and that damn place looks like its needs to be demolished, where cleaning anything is pointless and they were gonna replace everything anyway - it made no sense to do any work there so we didnt
Just relax, subcontract extra help, talk to the client and make them understand you can pull it off if you hire 5 more people and they will foot the bill, if they are desperate enough they will say yes and then everyone wins. Now this is a big if* they say yes to the extra charges, otherwise book it. But seriously, why do people think this is worth whining about, or that they have to do everything alone? Get smarter jeez.
See her point is. Get as much as poss on a sympathy quote. If your young n hungry. You take it. Try to m a good customer. Then you relize. They smoked you. Bad mouthed you. Tried to not pay. Take your pick
Glad I watched this. As a graphic designer I came across a few articles about saying “no”. Like you said sometimes time and sanity are serious factors. Because the client is in a rush that stress is passed down to you and quality suffers, time management is strained or unexpected costs may occur.
With landscaping like that the first thing I wonder about is what happened to their regular existing service? The main problem with this job is unrealistic time expectations: there is little doubt in my mind that you were not the first to say no.
That's likely true. It looks like its been the job of a landscaper/gardener now they are requiring someone new to come take care of if. You do have to consider why someone has stopped the regular maintenance.
Exactly, which is a good indicator this customer wasn't looking for a long term service contract, just somebody they can call up on short notice for huge cleanup jobs. Those aren't the clients you want.
I was cleaning out my in-laws place for a sale. Thirty years of stuff to go through, carpeting put down, painting inside and out, repairs. Although we were mowing every week, my husband wanted to let the yard go. We were so done, but the agent was coming for photos. I called for help. A guy came over, said he would take out two overgrown bushes, trim the rest, AND mulch for me. One day. I paid what he asked and, to this day, am so grateful for his willingness to help me.
Exactly. Shrubs and hedges require too much work. I made the mistake of planting too many of them but have now gotten rid of all except those at the front.
Bah. Before I closed my last business, I was very picky. My clients only came from other client's referrals. I hit a vein of well off people who never asked for a quote and paid what I asked. I avoided the general public like the plague. Illogical, inexperienced (never owning a business and not understanding how money pays for labor and also operating costs), over emotional, dramatic, liars and now they destroy you using social media and litigation. I still get people calling and its been 7 years since I began cutting people off. Wasn't worth it staying on that path. I totally get why you would skip this particular job.
That how I became with my photography business! You get so many ppl that want something for nothing, and don’t realize how many hours of work goes into it after the pictures are taken. I only do repeat clients now that know my price and respect my time and work!
I’ve turned down major growth opportunities because it was too fast to maintain the level of service that our clients expected from us. You have a responsibility to yourself, your staff / vendors and clients to grow steady and keep the doors open and the quality high.
You made a good call! I ran a small consulting practice ~1986 - 2021. I did make the mistake of thinking "money is money" and I have a 168 hours a week to work with. As the projects' deadlines approached I felt the crush of failure squeezing my brain. We always made it, but sometimes I would lose production for 2 -3 days to recover. It is a wise person who recognizes declining a project, especially if the customer has failed to properly asses the timing of a project.
Owner should have split the job up to 2 or 3 companies to work on specific portions of the yard to accomplish within the deadline. I mean, if it was that important to have done in 2 days - really should have contracted this out 2 weeks prior... plenty of time to adjust for weather, etc.
There is no value in taking a rush, one-time job other than for the money. He tends to take jobs that will establish a relationship between him and potential regular customers in hopes that it will ultimately bring him more consistent work, and thus these jobs hold a greater overall value to him. This person would not have hired him for regular yard maintenance as shown by them waiting last minute to try and get their yard fixed up before their party. In fact, he even stated that to complete the job he would've had to have pushed other clients back which would be detrimental to the relationships he's established or trying to establish. If you don't need the money, and it offers nothing else in terms of value or harms your overall business, then you don't take the job. Simple as that.
I've always found it weird how people who buy house with land, are completely clueless about how to take care of it. I mean of course they dont have to climb trees and cut the bushes into masterpiece shapes, but cuting the grass, pulling weeds and trimming the edges is a job for 10 year olds. They also can't pull the: I don't have time to do it, card. Look how much toys and other stuff they own. They clearly spend a lot of time in the garden.
I would have passed under those conditions. Lawn Care is not a emergency service and I don't plan to jump through hoops because of PPP (P... Poor Planning) by a one time customer. Keep putting your loyal customers first and others as time and conditions permit.
@Alan d'Eon maybe, but there’s just a small chance of that happening, screwing over known loyal customers has a much larger chance of losing a good customer. Not worth the risk, this is basic business logic
Good wisdom advice, as a former business owner of a cleaning company, some jobs are just not worth the stress and hassle. There have been many jobs that I have regretted taking and had to work till 1AM just keep on schedule
I totally agree with you Brad. Some of the 'best' paying jobs are the ones you didn't take! I'd like to know if they if/when they ever had prior lawn service and the reason the yard got to this point. This is a clean up job, during the heat of summer (on short notice), for a yard that has not been kept up to a maintenance standards, for a customer that likely will never be long term. Nah, I think I'll just pass and leave this one to the bottom feeders.
I love that attitude Brad! It's frustrating that you feel the need to justify your business decision to the haters. Everybody's circumstances are different. The beauty of being a business owner is that you have positioned yourself to say yes or no at your own discretion. That is the whole point of choosing that lifestyle. It's not just about money. I've turned down many jobs because I simply don't want to do them, because for XYZ reasons, I'm not feeling it that week. Money isn't everything
I think they would have had a regular maintenance. The shrubs etc all look like it's been maintained in the past but for some unknown reason the maintenance has come to a stop.
You can always break down a big job into separate deliverables with guaranteed drop-dead dates for each deliverable. E.G. D1 Lawn & Edges done, D2 Hedges done, D3 Round shrubs done, etc. Then your client can prioritise depending on your dates. The risk of rain delaying each deliverable can be owned by the client given the short notice.
Then you create a headache for yourself with billing. If you only do 2/3rds of the job they wanted before the party, how do you get them to pay you for the 2 days of work you did when they are unhappy the whole job wasn't done? Its tough running a service business and you learn if you don't think you can deliver what they want its better not to try. A no-quote is better than a 1-star review on Google because you didn't meet their expectation.
@@alexcrowl The only reason that the whole job wouldn't be completed was that if it rained. Why wouldn't it be done otherwise? This is a method to manage risk and have the client own that risk. The risk being rain preventing the work and the tight schedule caused by the client leading to delay of the job. Milestone payments is how you get paid; you get paid for the work completed and signed-off by the client. I worked in IT running my own business and always had clients using the old excuse that they are 'waiting for the whole job to be completed'. By breaking the jobs into smaller deliverables is how I managed my billing to clients which not only turned around my cash-flow (I had up to $20,000 in outstanding invoices owing due to client's claiming that they are waiting for the job to be 'completed'). I also used an off-the-shelf quoting / invoicing/accounts software which automated a lot of the admin side of the business and let me do what I did best which was managing the clients and their requirements to keep them happy. If the client is not happy with the quote and deliverable sign-offs and milestone payments then they don't have to accept the quote and they can find some sucker who will play their game.
I just want to say that I really appreciate hearing about how well you know your worth. The fact that you were able to turn down a job because you knew you were worth more than what a job takes. I would love to see a video explaining more about how you run you business with customer care/service. If you've made one already I must have overlooked it! Keep up the great work! I appreciate your dedication and I look up to you because of it!
This is a smart move. The goal is always to under promise and over deliver. When the clients expectation is not realistic it is smart to be open and honest about it, sometimes that may mean not bidding on a job.
The lawn care people around here seem to do it on a per season contract basis. They are much too busy to just call them up and expect them to show up the next day.
Thanks for sharing, it was a good call to say no. I've been working on that with my business, when to say no. I quoted someone for a job. it would have been good money, but they declined my quote. Im glad they did because It was just too big of a job for me at the time.
As a homeowner with a recent experience with an awful landscaper that has left me feeling like I wasted $3,000. I would prefer a landscaping company to decline my business than for a company to promise they can do something but don't deliver and/or do shoddy work. Also, as a homeowner, I like having a very low maintenance yard (especially in FL), with Bahia grass, no shrubs/plants out front and succulents around my pool deck. Had I bought that house, I would have ripped out all or almost all of those shrubs. That's just freaking overkill.
You're a smart man, wish I had your attitude when I was running my lawn business years ago. I would always say yes to everything and it was very difficult on many levels to make sure every client was happy. Good videos and info.
I have been self-employed one-man pony-show for 23 years, delivering documents for a group of mediocre businesses. I take on red-flag-jobs everyday and they always fail in the end. And I get the blame.
And don't think for a second that laziness played any part of this. When you have a book full of clients that already have an ongoing relationship with you and you are aware of all the variables including the weather, even $250 could end up costing you more in the long run if you flake on existing customers.
I find these videos quite educational particularly for a non-business owner. your reasoning is interesting to hear and it helps to see how a potential client's property is reviewed by a professional.
Turning work away is a good thing. I'm behind on trees, bushes and mowing. Gentleman asked today if I do leaf clean ups and I said yes but I'm booked out 3 weeks solid. Gotta turn some stuff away
He tried so hard to defend his decision with all these little facts and professional opinions, and he really didn’t have to. It’s clear as day why his decision was the right call.
I appreciate your insights on clients and loyalty to existing clients. I babysat a ton as a teen; I had to drop one of my best clients because she started dating a guy I thought was trouble and I didn’t want to be around. She told me I was being ridiculous. A few months later she called to apologize because he had been violent with her and she saw I was right. Go with your gut over making money.
Nope, I totally get it. I own a cleaning business and have to say no sometimes too. You learn more the longer you do it and sometimes it just isn’t a fit. I call it using my business brain and knowing when to decline.
I experienced this years ago from the customer's POV (it wasn't lawn care, it was a custom product). At the time, I hadn't even considered that they would turn down the business and I was kind of offended. But I'm more mature now, and I've run businesses. There's definitely work you don't want/need.
I think you made a great call here. People seem to look past the long term consequences of a taking a job like this & failing. Your reputation & brand is everything in this or any other business. And you are correct. There is an entirely different mindset & outlook when it comes to owners & employees. I've personally never been happy busting my ass to make someone else rich.
I used to clean pools in my younger years a client called and asked to clean his pool that day for a party the next when I arrived there were 10 children playing in the pool or you can't clean a pool that has dirt being agitated by 10 people plus it can't be used for an hour after because of the chemicals I explain there was nothing I could do and left that wasted an hour of my time.
I CHARGE BY THE HEDGE. Dwarf price medium price large price extra large and overgrown. I have quoted 300.00 to a single over grown hedge and informed the property owner it would take 2 trimmings that year to get them safely back to managing size. That hired me to take care of 3 hedges just like it and keep the others trimmed every 2 moths. To be honest my time is never worth less than $70.00 per man hour. Machinery wear, fuel, insurance and future retirement and vacation time must be factored in when you're a self employed crew.
This is experience at it's best, and this experience he has didn't come easy, education comes with a price, I've done excavation and concrete work and some people just couldn't understand why I didn't want the job, lol
It would take me at least two days to trim all those hedges and bushes. You could spend ten minutes on each of those medium sized round ball ornamental bushes, and how many are there, 40? That's about seven hours on just those round ball ornamentals. Alternatively, I could do a Pine or Spruce removal for $500-$750 in seven hours, with less tedium and work. The homeowner is not going to want to even pay $150 for seven hours of hedge trimming, whereas a I could make $500-$700 for a tree removal in this same amount of time. The other thing with homeowners, they figure they should make $80K-$500K per year, but people they hire should make $8-$10 per hour.
If you can choose which jobs you want to do, by all means. Life is full of enough things that you HAVE to do. Lots of people love to play the game of "my life is harder than yours" I try to stay far away from those people.
I own two businesses here in Australia and I knock back work every week. The reason is because some people are either hard work, complain about the price or never pay. I've been ripped off a few time's and you come to know who is for real and who's going to try and take advantage of you. No amount of money is worth dealing with people who have either a low IQ or no money.
My dad owns a small to medium (more on the small side) fencing business in Australia and it's sad how many times people don't pay for the fence. He said he would rather people to pay in installments then not pay at all. He has also took down fences of people not willing to pay (hasn't paid a cent to the fence) and says it'll get put back up when they start paying(he said cause it's still technically his property (the fence materials) which are expensive. They are really busy and he is has basically a full book of fences to do a year. It's even hard for him to find reliable workers as they don't come back after the first day. One even left 5 minutes on the day he started. He's had a few staff steal from him and not do there work. Dad likes his fences to be done right first time and better quality but done by the set completion date. He just wants reliable staff who will put there best efforts into it and customers to pay there bills. Dad knows some of the people who don't pay can pay and a lot of people who can't fully pay do pay like a certain amount each week or month. Some even have said they aren't going to pay because it doesn't look good or put up right when dad knows that fence was put up right. One person even said he missed a gap near their shed dad knew that and the fence wasn't finished. Took dad to Court for it to saying it was an incomplete job. Of course it's incomplete when it's not finished. The person even said the fence wasn't on the blocks border but dad knew it was and the client told him to move it closer to the shed. Dad told them he couldn't as he would need the council's permission to move the fence off the border. The were a lawyer and said no he didn't but he knew the rules as he's been in the fencing industry for 25-30 years
Anyone who watches this is putting money in his pocket. He's work is solid and professional. When you own 2 business you can make those decisions on your own.
Good for you. I don't know how many people would take this job for the sake of money. When I was active as a Real Estate Broker, I turned down so many jobs because I know the people wouldn't listen to my advice. There would be so many agents that jump on them just to have a listing. They don't understand that having a listing sit on the market for month's wasn't ideal. I liked the way you said that you don't need the job to keep the lights on. I wish more people would realize this.
Well I have to say that your mind is far from twisted mate. You did entirely the right thing there and you show great practicability and fair-mindedness. Real professional.
Everyone is saying your lazy. I don’t see anyone talking about how they would do the yard work in the rain. Plus it’s short notice with a party coming up. No matter how nice she seemed, you don’t know if she’s going to Karen out on you if one microscopic thing is out of place or not done properly to her standards. Not worth the headache if you can afford to avoid it.
Just discovered your channel and binged a few videos today. I lovr the fresh perspective of being your own boss on this. Too many times Im stuck with the "well I guess I have to" mentality of being a worker. This makes me want to open my own business
I've been in that situation and I hate it when that happens.I would've wanted to say yes so bad but wouldn't have been able to guarantee the work completed in their timeframe without blowing off my current customers. It's a bummer but is what it is and sometimes you just have to pass
I run a garden service in CA and I would have turned down that job also. I had one woman call me for a yard clean up who was having a wedding on a Saturday and wanted me to do a full yard clean up like on a Friday. SERIOUSLY????? A lack of planning on your part, does not constitute an emergency on my part.
If it’s a one time service then absolutely not with that time budget. Maintenance sure but it’s not gonna look perfect first time service unless you pay extra for the first time to do so. When I do estimates for maintenance (I do maintenance only anyway) I usually based it on how much time I’ll be there because I have other clients and I can’t value your property over someone else’s. Btw hello from Georgia. Up here it’s a battleground for landscapers, so much competition.. how is it down there
I did auto detailing for a while. When you get a client base going and your name is out there, you can pick and choose what you want to do. You no longer need to deal with cheap ass customers who want miracle work done for pennies. It's a huge fucking relief and really makes you appreciate what you do when you get to that point. It's YOUR business, take on the jobs YOU want to do. I completely understand where you're coming from.
@@andrewmedanich2844 if they agreed you actually win. Sure it’s hard work but (if you calculated right) you’re walking away with 45%+ profit on top. Definitely worth it.
This was about an hour job including the hedges with a two man crew. I use heavy plastic underneath hedges to catch small leaves and branches or a blower vac to clean up. Blow small leaves in the yard to mulch up or bag. Did this for 15 years and never just turned down a yard. If I was too busy I had other companies that I could refer. The problem these days is instead of working with competition everyone wants to get rid of it. There are plenty of clients to go around and working with other companies will show clients that you are putting their needs first. Sorry but not sorry.
Only so many hours in a day, especially when your already behind with your other clients. Homeowners should have done this earlier instead of last minute
Makes since to me. 🤷♀️ and i appreciate the feed back. Im currently trying to talk my grampa into letting me clean up his yard and my husband and i are soon to be homeowners so this feedback helps us take into consideration all the things you touched base on in the future. Thank you very much
I thought Prudence The Safety Goat was bad but the “want to tell you how to run your business” people are a whole new level of completely unaware. Whoa.
Im currently an employee and i 100% agree this is a time consuming job. Its not a simple “mow and go” type of thing. Its detailed hedging and trimming. Really nice house and yard. Prob a good longer term client if they’re able and willing to pay for your time on an ongoing basis. But this is not a practical situation for you to say yes to the job as its just a one off. So you did the right thing for your business, prioritising the customers who are loyal and returning. And who dont put massive time limits on you. I hope they got it done somehow before the party but if not the yard still looked great so i dont think it would have mattered. Especially if it was bad weather to have fun outside anyway
It's good you know what time you have available and what's achievable in that time. and your right, you can't push back regular clients for new 1 time customers who require a job done in a short time frame. Good on you, you have a great work ethic. It also allows jobs like this for those newer to the business that perhaps don't have such a large client base with time to do it. They are also likely the ones who need they money and are not as established and lucky as you currently are. It works out best for everyone involved.
... and I would never call you for any service ever again! My mechanic for 20 years is the one who told me 20 years AND one month ago that my Town and Country mini vans transmission wasn’t worth the rebuild, that he wouldn’t do it himself because he would be just taking my money BUT if I had to have it done he could recommend someone who would be fair. I bought a new suv instead. Some people don’t know what is possible and some have unrealistic expectations.... Not calling back would give me an indication of your customer service that you may not have intended.
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Surprised copper creek cuts have any clients left. Brad just looks for any excuse to complain. Client has too many hedges, client has kids toys on the lawn, can’t fit my massive ride on mower in and don’t want to use a push mower 🤦🏻♂️
I am guessing you are not a business owner. Take a read in the description, I address all your complaints.
Place looks like a nightmare.
pretty insensitive not gonna lie.
Dave u a crazy fool. U obviously don’t know how to run a business
Im with you Dave. And before anyone comes at me yes I know how to run a business. Now with this house. I would agree I wouldn't of taken this job in such short notice. Alot of work in not much time and already behind other clients do to weather. I wouldn't make my regular clients wait.
"Poor planning on your part does not constitute an emergency on mine".
~ Some smart person
It is a truth universally acknowledged that chaotic people always try to push their chaos onto other people. It’s also true that if your chaotic in one area, you’re chaos in every aspect of life.
Exactly
Bingo!
We say this all the time at work (network engineer) constantly have to remind planners, architects and pms. You want stuff done on schedule, schedule properly. Slapping stuff in is certainly fast, but when stuff breaks or you come back to it later it's a complete disaster
As an auto mechanic I can RELATE. It never ceases to amaze me when people come in and want their brakes looked at because they've been making noise for 2 months. And they are going on a week long road trip in an hour. "I know I didn't have an appointment but can you just squeeze me in real quick? It's an EmErGeNcY"
RUclips yesterday "I bet this guy will watch a video of someone cutting grass"
RUclips today "I bet this guy will watch a video of someone not cutting grass"
Bahahaha!!! That's hilarious and exactly what I did yesterday and today! 🤣🤣🤣
🤣🤣🤣🤣 your my favorite person today!
LOL me too
Typical problem with people...waiting until the last minute and wanting it done with unrealistic expectations
You said it
So true. She waited until the last minute. You were correct in not taking the job.
The cherry on top is, when the job is done the person who hire the service won’t pay them because “it’s not a good enough job” but really just want it for free.
The bigger and longer the job is, means more money
Exactly. So rude to do that and inconsiderate. I live with people like that. They expect you to wave a magic wand and have it done when they want it.
It doesn’t look that bad. Who is coming to the party, Queen Elizabeth?
😂😂
Oh hell yeah, indeed!!
Rich people gonna rich.
@@Trevin_Taylor was thinking same. Those are people who must have unlimited funds just to pay water bills for those huge lawns and all shrubs. Why plant a bunch of ugly green only green way too much green separate shrubs in Florida! And I’m sure they grow much faster in FL. Doesn’t even look attractive with weedy unedged scraggly looking beds.
Great idea. Plant fragile new grass and allow the masses to party on your lawn before it's established. NOT. Then you will be the first person to complain when it fails. Not the kind of client you seek for a sustainable business.
It takes wisdom to know when to say no.
That's my house. 😊
It also takes having other clients to have the privilege to say no
@@FMAiscool yep and the guy acknowledges that. Nothing wrong with having a business successful enough where you get that privilege. I know i would be happy
@The Prophetic Word then you do it. The guy has different scales of value than you. Why is this so hard? Ppl can call another mowing company if they truly need it done. That's the great thing about choice. And if there aren't any other companies, they can do it themselves, even if it's a lot of work
👍🏼
I appreciate professionals who know when to say no. As someone who needed trees cut down, I can honestly say I have more respect for those who said no than those who said they'd send a quote but never did. Some never even showed up to give me a quote.
His competition appreciates it as well! I appreciate a professional that knows when it’s time to hire help. If his main get is 30 minute cut and runs, having a second body turns those into 15 minute cut and runs and could absolutely make more AND have the ability to take on bigger jobs.
@@harveymanfrantinsingin7373 yeah but finding good help is hard, can take a few hires and dozens of interviews..
@@M.TTT. no doubt about it, but that’s something that (un/fortunately..lol ) needs to happen if he wants a bigger piece of the pie.
@@harveymanfrantinsingin7373 true
I wish they would say why they won’t give a quote instead of ghosting. That way I’d understand why. I had a small patch in my ceiling I needed to get repaired and no one would do it for me. The guy who did it did a horrible job and I have to figure out how to do it myself. I wish ppl would say it’s not worth my time or something
People who have never trimmed hedges before don't understand it takes longer than you'd think lol
Yep. It takes three times as long to clean up all the trimmings as it does to trim it.
@@charlottecannon314 relax hedge-master
@@charlottecannon314 you realize you replied to my comment right?
I hate that the leaves and whatnot fall into the Bush so you gotta take the blower to it. Then you get all the teeny tiny leaves everywhere in the mulch. And if the mulch is fresh.... ugh
Standing holding power tools is so hard i know
I’ve done one job like that, this year actually. They were having a birthday party and they just moved into a new house and the landscaping was in rough shape. I gave a high bid and they took it, so I was there for 2 and a half days for 14 hours a day killing myself. There were 80 shrubs and several large hedges to trim, as well as 12 yards of mulch. While there on the second night at around 7:30pm i came to realization that it was not worth it lol.
I got charged 20% extra for a rushed service I needed once. He had to push his other jobs back and I had to pay more. Im learning that its not wrong to charge more when the customer gives unrealistic timeframes
@Alan d'Eon who are you to tell somebody what is and what is not worth their time? it's entirely up to them, not for you to decide and harp on
Well, I'm sure if you would have asked for more they would have been happy to oblige...... It sounds like they KNEW it was a big job and were willing to pay for it, you just underestimated how much it was going to be on your end. Them not haggling you on the cost shows me that they weren't be unrealistic about the job they needed done.
@Alan d'Eon The guy even said he gave a high bid. Do you know his company and capabilities? Has nothing to do with skill level. You don't know what equipment he uses, how far he had to travel, the weather conditions, nothing. Apparently this channel attracts a lot of toxic people.
@Alan d'Eon so that means it wasn't worth it!
“The value of time and sanity goes up as u get older and less needy”. Exactly.
I guess they learned a lesson to not wait until the last minute.
Probably not. People like that never learn, they just run on their own time for the rest of their life.
Someone will take the job. The client will just have to pay for their asking.
@@cup_and_cone Someone will always take the job for the right money 😉
Here's another lesson for the client to have learned... Regular and ongoing maintenance.
@@sadville13 it’s not that bad in the first place to call off a party over
I just wonder how many other people said no. I have passed on jobs over a gut feeling, and it paid off.
Gut feeling is important
What do you tell the person in that case
It's all about leaning your savvy. Aged 23 I was still wanting to make everything right. By the time I got to 30 I've realised all I need to know, some people have this all cooked at 15, some never do.
we had to clean this one empty house , "just touch up abit" or somethong in those lines they said, we go in there and that damn place looks like its needs to be demolished, where cleaning anything is pointless and they were gonna replace everything anyway - it made no sense to do any work there so we didnt
Like people who start a big kitchen refit middle of December but it’s got to be done by Christmas. No
Just relax, subcontract extra help, talk to the client and make them understand you can pull it off if you hire 5 more people and they will foot the bill, if they are desperate enough they will say yes and then everyone wins. Now this is a big if* they say yes to the extra charges, otherwise book it. But seriously, why do people think this is worth whining about, or that they have to do everything alone? Get smarter jeez.
I agree with you 100% jobs that are rush or last minute are very stressful and you will be blamed for anything
If it was my property, I would wait till AFTER the big party to have someone come cleanup the landscaping.
That's a different service ... probably involving chemicals ...
See her point is. Get as much as poss on a sympathy quote. If your young n hungry. You take it. Try to m a good customer. Then you relize. They smoked you. Bad mouthed you. Tried to not pay. Take your pick
If it was my property I would bring his ass to court for filming on my property without permission.
@@RacingVagabond if it was my property lol
@@RacingVagabond That's just what this country needs... Another d-bag filing a BS lawsuit...
That's one of those lawns that needs more than one worker to go through it.
Glad I watched this. As a graphic designer I came across a few articles about saying “no”. Like you said sometimes time and sanity are serious factors. Because the client is in a rush that stress is passed down to you and quality suffers, time management is strained or unexpected costs may occur.
He makes more from this vid than that job woulda paid, can’t blame him
When did it become “wrong” to say No!?
When you got in business of saying yes.
... time is money and this job is too risky to achieve overall satisfaction...
@@willgaukler8979 If thats you mind set then you will never achieve overall satisfaction. 💥!! Mind Blown !! 🤯
When participation trophies became a thing
With landscaping like that the first thing I wonder about is what happened to their regular existing service? The main problem with this job is unrealistic time expectations: there is little doubt in my mind that you were not the first to say no.
That's likely true. It looks like its been the job of a landscaper/gardener now they are requiring someone new to come take care of if. You do have to consider why someone has stopped the regular maintenance.
Exactly, which is a good indicator this customer wasn't looking for a long term service contract, just somebody they can call up on short notice for huge cleanup jobs. Those aren't the clients you want.
I was cleaning out my in-laws place for a sale. Thirty years of stuff to go through, carpeting put down, painting inside and out, repairs. Although we were mowing every week, my husband wanted to let the yard go. We were so done, but the agent was coming for photos. I called for help. A guy came over, said he would take out two overgrown bushes, trim the rest, AND mulch for me. One day. I paid what he asked and, to this day, am so grateful for his willingness to help me.
sometimes the timing works out good for both parties.
@Theone82 yeah I mean save the few tools or what not one may need/could use, but yea a lot of our possessions are just material junk
Why does a house need this many shrubs wth
Lol, exactly!
It looks kinda nice
Exactly. Shrubs and hedges require too much work. I made the mistake of planting too many of them but have now gotten rid of all except those at the front.
Right
Its a nice excuse to have........ A shrubbery!!
Good reminder to all of us that we need to say “no” sometimes.
Bah. Before I closed my last business, I was very picky. My clients only came from other client's referrals. I hit a vein of well off people who never asked for a quote and paid what I asked. I avoided the general public like the plague. Illogical, inexperienced (never owning a business and not understanding how money pays for labor and also operating costs), over emotional, dramatic, liars and now they destroy you using social media and litigation.
I still get people calling and its been 7 years since I began cutting people off. Wasn't worth it staying on that path. I totally get why you would skip this particular job.
That how I became with my photography business! You get so many ppl that want something for nothing, and don’t realize how many hours of work goes into it after the pictures are taken. I only do repeat clients now that know my price and respect my time and work!
I’ve turned down major growth opportunities because it was too fast to maintain the level of service that our clients expected from us. You have a responsibility to yourself, your staff / vendors and clients to grow steady and keep the doors open and the quality high.
You made a good call! I ran a small consulting practice ~1986 - 2021. I did make the mistake of thinking "money is money" and I have a 168 hours a week to work with. As the projects' deadlines approached I felt the crush of failure squeezing my brain. We always made it, but sometimes I would lose production for 2 -3 days to recover. It is a wise person who recognizes declining a project, especially if the customer has failed to properly asses the timing of a project.
I would pass on it too. I like the ones that have 0 plants. :) (They do exist!)
LOL I think I have seen a few on your channel before! :D
Owner should have split the job up to 2 or 3 companies to work on specific portions of the yard to accomplish within the deadline. I mean, if it was that important to have done in 2 days - really should have contracted this out 2 weeks prior... plenty of time to adjust for weather, etc.
There is no value in taking a rush, one-time job other than for the money. He tends to take jobs that will establish a relationship between him and potential regular customers in hopes that it will ultimately bring him more consistent work, and thus these jobs hold a greater overall value to him. This person would not have hired him for regular yard maintenance as shown by them waiting last minute to try and get their yard fixed up before their party. In fact, he even stated that to complete the job he would've had to have pushed other clients back which would be detrimental to the relationships he's established or trying to establish. If you don't need the money, and it offers nothing else in terms of value or harms your overall business, then you don't take the job. Simple as that.
I've always found it weird how people who buy house with land, are completely clueless about how to take care of it. I mean of course they dont have to climb trees and cut the bushes into masterpiece shapes, but cuting the grass, pulling weeds and trimming the edges is a job for 10 year olds. They also can't pull the: I don't have time to do it, card. Look how much toys and other stuff they own. They clearly spend a lot of time in the garden.
Same in my line of work...people have time, they’re just lazy
they should buy condos instead
@@pulledofftheroad - Some home owners develop heart problems, bad backs, knees and they just get old and sick but these chore still have to be done.
I can’t imagine caring how my hedges look before guests come over lol
I would have passed under those conditions. Lawn Care is not a emergency service and I don't plan to jump through hoops because of PPP (P... Poor Planning) by a one time customer. Keep putting your loyal customers first and others as time and conditions permit.
@Alan d'Eon maybe, but there’s just a small chance of that happening, screwing over known loyal customers has a much larger chance of losing a good customer. Not worth the risk, this is basic business logic
Well said
Or 9 times out of 10 they take advantage and then wait 3 months and call you back again for another one time job
Seriously? You won't even type the word piss? How sheltered are you kid? Lmao.
steve freelove, You spelled it wrong, it's P*$$, just thought you might want some help! ;-D
Risk assesment.... that's smart... if the risk outweigh the benefits walk away. Its not just abt business it's a smart approach in life
Good wisdom advice, as a former business owner of a cleaning company, some jobs are just not worth the stress and hassle. There have been many jobs that I have regretted taking and had to work till 1AM just keep on schedule
I totally agree with you Brad. Some of the 'best' paying jobs are the ones you didn't take! I'd like to know if they if/when they ever had prior lawn service and the reason the yard got to this point. This is a clean up job, during the heat of summer (on short notice), for a yard that has not been kept up to a maintenance standards, for a customer that likely will never be long term. Nah, I think I'll just pass and leave this one to the bottom feeders.
Very true on taking care of existing customers first.
I love that attitude Brad! It's frustrating that you feel the need to justify your business decision to the haters. Everybody's circumstances are different. The beauty of being a business owner is that you have positioned yourself to say yes or no at your own discretion. That is the whole point of choosing that lifestyle. It's not just about money. I've turned down many jobs because I simply don't want to do them, because for XYZ reasons, I'm not feeling it that week. Money isn't everything
That landscape is just like let's buy 40 of the same plant and see what happens....
They should pull them out, they look stupid and dull
When I plant trees am always thinking about the clean up process.
That homeowner needs weekly clean up , to maintain so many shrubs and lawn.
I think they would have had a regular maintenance. The shrubs etc all look like it's been maintained in the past but for some unknown reason the maintenance has come to a stop.
Which makes you wonder why don't they have a landscaper who already maintains their landscape they can call up? red flags as a business owner
You can always break down a big job into separate deliverables with guaranteed drop-dead dates for each deliverable. E.G. D1 Lawn & Edges done, D2 Hedges done, D3 Round shrubs done, etc. Then your client can prioritise depending on your dates. The risk of rain delaying each deliverable can be owned by the client given the short notice.
Then you create a headache for yourself with billing. If you only do 2/3rds of the job they wanted before the party, how do you get them to pay you for the 2 days of work you did when they are unhappy the whole job wasn't done? Its tough running a service business and you learn if you don't think you can deliver what they want its better not to try. A no-quote is better than a 1-star review on Google because you didn't meet their expectation.
@@alexcrowl The only reason that the whole job wouldn't be completed was that if it rained. Why wouldn't it be done otherwise? This is a method to manage risk and have the client own that risk. The risk being rain preventing the work and the tight schedule caused by the client leading to delay of the job. Milestone payments is how you get paid; you get paid for the work completed and signed-off by the client. I worked in IT running my own business and always had clients using the old excuse that they are 'waiting for the whole job to be completed'. By breaking the jobs into smaller deliverables is how I managed my billing to clients which not only turned around my cash-flow (I had up to $20,000 in outstanding invoices owing due to client's claiming that they are waiting for the job to be 'completed').
I also used an off-the-shelf quoting / invoicing/accounts software which automated a lot of the admin side of the business and let me do what I did best which was managing the clients and their requirements to keep them happy.
If the client is not happy with the quote and deliverable sign-offs and milestone payments then they don't have to accept the quote and they can find some sucker who will play their game.
I read the title wrong, I thought they denied the lawn service because of an actual huge red flag 🚩
I just want to say that I really appreciate hearing about how well you know your worth. The fact that you were able to turn down a job because you knew you were worth more than what a job takes. I would love to see a video explaining more about how you run you business with customer care/service. If you've made one already I must have overlooked it! Keep up the great work! I appreciate your dedication and I look up to you because of it!
@Alan d'Eon Maybe that s because he knows his worth and its not anyone's business what it is unless you're actually a paying customer.
I appreciate him sharing why he didn’t take the job and I completely agree. Your sanity is priceless 🤪
This is a smart move. The goal is always to under promise and over deliver. When the clients expectation is not realistic it is smart to be open and honest about it, sometimes that may mean not bidding on a job.
I don't bid urgent bids. My clients wait in line sometimes months for their home improvement projects. For me, it's just not good business
The lawn care people around here seem to do it on a per season contract basis. They are much too busy to just call them up and expect them to show up the next day.
2:15 went from “damn thats a lot” to “yeah no fuck that”
Thanks for sharing, it was a good call to say no. I've been working on that with my business, when to say no. I quoted someone for a job. it would have been good money, but they declined my quote. Im glad they did because It was just too big of a job for me at the time.
Intelligence: an increasingly rare trait in the US of A. Thank you!
As a homeowner with a recent experience with an awful landscaper that has left me feeling like I wasted $3,000. I would prefer a landscaping company to decline my business than for a company to promise they can do something but don't deliver and/or do shoddy work. Also, as a homeowner, I like having a very low maintenance yard (especially in FL), with Bahia grass, no shrubs/plants out front and succulents around my pool deck. Had I bought that house, I would have ripped out all or almost all of those shrubs. That's just freaking overkill.
You're a smart man, wish I had your attitude when I was running my lawn business years ago. I would always say yes to everything and it was very difficult on many levels to make sure every client was happy. Good videos and info.
I feel ya bud. People always wait until the last minute. Drives me insane.
Very true
I have been self-employed one-man pony-show for 23 years, delivering documents for a group of mediocre businesses.
I take on red-flag-jobs everyday and they always fail in the end.
And I get the blame.
This couldn’t be more true. I had a lady with a similar situation getting interviewed for the news. That day. Lol
As a business owner I appreciate you sharing your perspective on the time/value of money. I enjoyed your explanation and appreciate you sharing.
And don't think for a second that laziness played any part of this. When you have a book full of clients that already have an ongoing relationship with you and you are aware of all the variables including the weather, even $250 could end up costing you more in the long run if you flake on existing customers.
I find these videos quite educational particularly for a non-business owner. your reasoning is interesting to hear and it helps to see how a potential client's property is reviewed by a professional.
Turning work away is a good thing. I'm behind on trees, bushes and mowing. Gentleman asked today if I do leaf clean ups and I said yes but I'm booked out 3 weeks solid. Gotta turn some stuff away
He tried so hard to defend his decision with all these little facts and professional opinions, and he really didn’t have to. It’s clear as day why his decision was the right call.
You would need to bring a team to tackle all those shrubs. That's sound decision-making. 👍
I appreciate your insights on clients and loyalty to existing clients. I babysat a ton as a teen; I had to drop one of my best clients because she started dating a guy I thought was trouble and I didn’t want to be around. She told me I was being ridiculous. A few months later she called to apologize because he had been violent with her and she saw I was right. Go with your gut over making money.
Nope, I totally get it. I own a cleaning business and have to say no sometimes too. You learn more the longer you do it and sometimes it just isn’t a fit. I call it using my business brain and knowing when to decline.
Smart man. No offense to the caller, just not a fit.
Its so easy to talk yourself into these kind of jobs, once you commit to them, your married to them.
The thumb nail looked like my house and wanted to see if he was complaining about me. 😂
I experienced this years ago from the customer's POV (it wasn't lawn care, it was a custom product). At the time, I hadn't even considered that they would turn down the business and I was kind of offended. But I'm more mature now, and I've run businesses. There's definitely work you don't want/need.
I think you made a great call here. People seem to look past the long term consequences of a taking a job like this & failing. Your reputation & brand is everything in this or any other business.
And you are correct. There is an entirely different mindset & outlook when it comes to owners & employees. I've personally never been happy busting my ass to make someone else rich.
I used to clean pools in my younger years a client called and asked to clean his pool that day for a party the next when I arrived there were 10 children playing in the pool or you can't clean a pool that has dirt being agitated by 10 people plus it can't be used for an hour after because of the chemicals I explain there was nothing I could do and left that wasted an hour of my time.
I CHARGE BY THE HEDGE. Dwarf price medium price large price extra large and overgrown. I have quoted 300.00 to a single over grown hedge and informed the property owner it would take 2 trimmings that year to get them safely back to managing size. That hired me to take care of 3 hedges just like it and keep the others trimmed every 2 moths. To be honest my time is never worth less than $70.00 per man hour. Machinery wear, fuel, insurance and future retirement and vacation time must be factored in when you're a self employed crew.
This is experience at it's best, and this experience he has didn't come easy, education comes with a price, I've done excavation and concrete work and some people just couldn't understand why I didn't want the job, lol
It would take me at least two days to trim all those hedges and bushes. You could spend ten minutes on each of those medium sized round ball ornamental bushes, and how many are there, 40? That's about seven hours on just those round ball ornamentals. Alternatively, I could do a Pine or Spruce removal for $500-$750 in seven hours, with less tedium and work. The homeowner is not going to want to even pay $150 for seven hours of hedge trimming, whereas a I could make $500-$700 for a tree removal in this same amount of time. The other thing with homeowners, they figure they should make $80K-$500K per year, but people they hire should make $8-$10 per hour.
If you can choose which jobs you want to do, by all means. Life is full of enough things that you HAVE to do. Lots of people love to play the game of "my life is harder than yours" I try to stay far away from those people.
Well said!
I own two businesses here in Australia and I knock back work every week. The reason is because some people are either hard work, complain about the price or never pay.
I've been ripped off a few time's and you come to know who is for real and who's going to try and take advantage of you.
No amount of money is worth dealing with people who have either a low IQ or no money.
My dad owns a small to medium (more on the small side) fencing business in Australia and it's sad how many times people don't pay for the fence. He said he would rather people to pay in installments then not pay at all. He has also took down fences of people not willing to pay (hasn't paid a cent to the fence) and says it'll get put back up when they start paying(he said cause it's still technically his property (the fence materials) which are expensive. They are really busy and he is has basically a full book of fences to do a year. It's even hard for him to find reliable workers as they don't come back after the first day. One even left 5 minutes on the day he started. He's had a few staff steal from him and not do there work. Dad likes his fences to be done right first time and better quality but done by the set completion date. He just wants reliable staff who will put there best efforts into it and customers to pay there bills. Dad knows some of the people who don't pay can pay and a lot of people who can't fully pay do pay like a certain amount each week or month. Some even have said they aren't going to pay because it doesn't look good or put up right when dad knows that fence was put up right.
One person even said he missed a gap near their shed dad knew that and the fence wasn't finished. Took dad to Court for it to saying it was an incomplete job. Of course it's incomplete when it's not finished. The person even said the fence wasn't on the blocks border but dad knew it was and the client told him to move it closer to the shed. Dad told them he couldn't as he would need the council's permission to move the fence off the border. The were a lawyer and said no he didn't but he knew the rules as he's been in the fencing industry for 25-30 years
Anyone who watches this is putting money in his pocket. He's work is solid and professional. When you own 2 business you can make those decisions on your own.
I expect anybody who is critical of his business choices doesnt have nearly as succesful a business themselves.
@@larzjustice honestly. They probably flip burgers or work a dead end job
Good for you. I don't know how many people would take this job for the sake of money. When I was active as a Real Estate Broker, I turned down so many jobs because I know the people wouldn't listen to my advice. There would be so many agents that jump on them just to have a listing. They don't understand that having a listing sit on the market for month's wasn't ideal. I liked the way you said that you don't need the job to keep the lights on. I wish more people would realize this.
Let me guess, their last guy did it all for $ 40 and he was perfect.
Well I have to say that your mind is far from twisted mate. You did entirely the right thing there and you show great practicability and fair-mindedness. Real professional.
Everyone is saying your lazy. I don’t see anyone talking about how they would do the yard work in the rain. Plus it’s short notice with a party coming up. No matter how nice she seemed, you don’t know if she’s going to Karen out on you if one microscopic thing is out of place or not done properly to her standards. Not worth the headache if you can afford to avoid it.
If you can't cut in the rain don't move to oregon, you're gonna be whining 160 days out of the year
@@D_Hill I’ll have to get goats then 🤣😂
Just discovered your channel and binged a few videos today. I lovr the fresh perspective of being your own boss on this. Too many times Im stuck with the "well I guess I have to" mentality of being a worker. This makes me want to open my own business
I've been in that situation and I hate it when that happens.I would've wanted to say yes so bad but wouldn't have been able to guarantee the work completed in their timeframe without blowing off my current customers. It's a bummer but is what it is and sometimes you just have to pass
I run a garden service in CA and I would have turned down that job also. I had one woman call me for a yard clean up who was having a wedding on a Saturday and wanted me to do a full yard clean up like on a Friday. SERIOUSLY????? A lack of planning on your part, does not constitute an emergency on my part.
I'm not a business owner i am young and a employee but I understand the meaning of saying 'I can't do this' when it comes to decisions
You explained you’re self clearly. You're not a business owner and you’re young. When you are NOT either of those, you will understand better.
I've been in the same situation many times in my business. you made the right decision.
If it’s a one time service then absolutely not with that time budget. Maintenance sure but it’s not gonna look perfect first time service unless you pay extra for the first time to do so. When I do estimates for maintenance (I do maintenance only anyway) I usually based it on how much time I’ll be there because I have other clients and I can’t value your property over someone else’s. Btw hello from Georgia. Up here it’s a battleground for landscapers, so much competition.. how is it down there
I did auto detailing for a while. When you get a client base going and your name is out there, you can pick and choose what you want to do. You no longer need to deal with cheap ass customers who want miracle work done for pennies. It's a huge fucking relief and really makes you appreciate what you do when you get to that point. It's YOUR business, take on the jobs YOU want to do. I completely understand where you're coming from.
That’s when you give them the “ I don’t want to do it price “ lol
Lol
Exactly my thoughts.
Been nailed by that a few times with my own business when the client actually agreed. Better not to offer a bid and move on.
@@andrewmedanich2844 if they agreed you actually win. Sure it’s hard work but (if you calculated right) you’re walking away with 45%+ profit on top. Definitely worth it.
@@NickTheKangaroo not if it means upsetting existing clients in the meantime. Also the headaches that come with rush jobs. Stress is not worth it.
This was about an hour job including the hedges with a two man crew. I use heavy plastic underneath hedges to catch small leaves and branches or a blower vac to clean up. Blow small leaves in the yard to mulch up or bag. Did this for 15 years and never just turned down a yard. If I was too busy I had other companies that I could refer. The problem these days is instead of working with competition everyone wants to get rid of it. There are plenty of clients to go around and working with other companies will show clients that you are putting their needs first. Sorry but not sorry.
They have had another attending to their lawn. So Why they need him to do it ?!?!?
Hez right
Only so many hours in a day, especially when your already behind with your other clients. Homeowners should have done this earlier instead of last minute
Im starting my own lawn mowing business and your videos are easily the most valuble information out there keep up the good work!!
Your logic is pure gold. I agree with everything you speak.
Makes since to me. 🤷♀️ and i appreciate the feed back. Im currently trying to talk my grampa into letting me clean up his yard and my husband and i are soon to be homeowners so this feedback helps us take into consideration all the things you touched base on in the future. Thank you very much
The truth is hard to swallow! This stuff really gets the keyboard warriors out of ftheir holes, haha
I thought Prudence The Safety Goat was bad but the “want to tell you how to run your business” people are a whole new level of completely unaware. Whoa.
Im currently an employee and i 100% agree this is a time consuming job. Its not a simple “mow and go” type of thing. Its detailed hedging and trimming. Really nice house and yard. Prob a good longer term client if they’re able and willing to pay for your time on an ongoing basis. But this is not a practical situation for you to say yes to the job as its just a one off. So you did the right thing for your business, prioritising the customers who are loyal and returning. And who dont put massive time limits on you. I hope they got it done somehow before the party but if not the yard still looked great so i dont think it would have mattered. Especially if it was bad weather to have fun outside anyway
Came here from jacksucksatlife sick video you earned my sub!
The homeowner needs to purchase a hedge trimmer, edger, mower and give it a try. They will be too tired to have a party.
Aren’t you the guy with like ten subscriber plaques?
Edit: yes you are lol
😂 Guilty!
I thought it was 11....
@@CopperCreekCuts 🤔 you need a way to show it in your videos like other channels 🤣 just joking
It's good you know what time you have available and what's achievable in that time. and your right, you can't push back regular clients for new 1 time customers who require a job done in a short time frame. Good on you, you have a great work ethic. It also allows jobs like this for those newer to the business that perhaps don't have such a large client base with time to do it. They are also likely the ones who need they money and are not as established and lucky as you currently are. It works out best for everyone involved.
mow the lawn and come back after the party to do shrubs thats what I would have offered
Saying no is sometimes the best business decision. Nice of you to break it down for folks, Copper Creek!
If anyone calls me and says they need service in a day or two i don't even call them back.
Don't blame you well said
... and I would never call you for any service ever again! My mechanic for 20 years is the one who told me 20 years AND one month ago that my Town and Country mini vans transmission wasn’t worth the rebuild, that he wouldn’t do it himself because he would be just taking my money BUT if I had to have it done he could recommend someone who would be fair. I bought a new suv instead. Some people don’t know what is possible and some have unrealistic expectations.... Not calling back would give me an indication of your customer service that you may not have intended.
Yup thats the downside. Clients sometimes don't realise what goes on behind the scenes and think they are the only client you have
And even if they do, they don't usually care as long as you cater to them.
Well said