I love it when a user drops a computer on my desk and says "fix it" and just walks away. This doesn't happen often but it sure did when I first started in IT a little over 10 years ago.
Yep. That's always fun. I work in school IT support and have had that a fair amount of times. We have a ticket system for a reason, but some teachers don't like it so they drop off stuff at our desk. I had one teacher one time drop off a stack of 10 Chromebooks. No note or anything on it. If the librarian that sits in front of our office hadn't been at her desk, we would not have known who dropped them off. I had to have a serious conversation with my boss and the school principal about this situation to put a stop on it.
Difficult is not the word. Help desk is literally PURGATORY! The amount of disrespect I have received from internal employees is ridiculous. I mute it and look at my phone until they would like to talk like they have respect. Patience is key. I’m pretty firm in my words and they don’t like it. Entitled people always make my day.
lmao....this is so close to reality it's almost not funny. When I started in my first month or so I received a first time caller who thought it's was appropriate behavior to scream into the phone. I hung up immediately. This happened two more times before his wife called, sweet lady. After asking why I hung up on her husband before (politely) I said (polite voice) "I'm only allowed to speak with adults." She actually laughed under her breath. Got them straightened out and running better then ever, been a client ever since. Husband doesn't call anymore though ^_^. That said I've developed my professional persona much more since then so the slam the door method isn't needed anymore.
1. Learning to be assertive while being diplomatic and respectful. 2. Letting outrageous people stew, they definitely get a time out buffer. 3. Batch script and GPO ways around them if possible lol
Really really great advice in this video! I love working the help desk and providing end user support. Patience and understanding is key! It's difficult for end users because technology, to a lot of them anyway is a necessary evil. They don't understand it and sometimes that frustration can come off as anger. Being understanding to their problem/issue helps so much. Thanks for all you do Zach!
I'll admit as of late, I've had a hard time dealing with difficult users more often than not. What always annoyed me is difficult colleagues in IT and Vendor.
Just starting to get into learning about I.t work and i have to say u do such a good job at keeping this series easy to understand while adding humor keeping it engaging for me and i appreciate that lmao
I hear you. I work as an IT tech in a school district. During distance learning, we ran a rotating help-desk schedule. It was my least favorite part of the job. Its not that I don't want to help people, but it is incredibly frustrating, for me at least, to do phone support. I hate it. It is frustrating when the student, parent, teacher,staff etc can't describe their problem correctly and it makes it hard for you as the tech to try to help. Sometimes it was hard to figure out if the problem was with the person's internet connection at home or the school computer. Fun stuff.
Customer: The mouse isn't working on my laptop Me: *Tries using the trackpad* It indeed doesn't work notice coffee stains around the trackpad. "Ma'am did you spell coffee on this Customer: No i did not i was drinking coffee when it stopped working. Me: Ok then lol
I work in school IT support. I had a teacher tell me once that her laptop screen had a large dark spot in the center of the screen. I went to look at it and the lid of the laptop looked melted. I asked what she had done to it and at first she said she hadn't done anything to it. I took the laptop to replace the entire screen assembly and when I brought it back several hours later, she tells me "oh yeah I had a candle right behind and it probably melted the screen. lol". Internally, I was sighing... I was thinking to myself, "you're lucky we don't charge you for this..."
not exactly a difficult end-user, but what if you find it difficult to understand the end-user? It could be because they are very quiet, or have a strong accent or even describe their issue how they understand it and you can't seem to find a connection from their explanation?
Hi. Today, I was on LinkedIn and noted IT Help Desk Internships? Would you recommend applying to an internship prior to getting that first IT job? Also, how many years is considered a sufficient amount of time and experience at the Help Desk in order to get a firm grasp of the specialization you want to pursue? Thank you.
Good morning miss Denise I just read ur comment and I am in the same position as u were did you get to know what to do I am want to work as a help desk but not experience I hope ur situation change and u can give an advices thank hope u respond.
Hey Zack/Zach...Can you do a video on where I can obtain an Entry Level Job in Michigan, For an example career websites that you prefer to use for a job search? I use indeed but it only helps by a small bit... THANKS! and funny video btw!
I love it when a user drops a computer on my desk and says "fix it" and just walks away. This doesn't happen often but it sure did when I first started in IT a little over 10 years ago.
Yep. That's always fun. I work in school IT support and have had that a fair amount of times. We have a ticket system for a reason, but some teachers don't like it so they drop off stuff at our desk. I had one teacher one time drop off a stack of 10 Chromebooks. No note or anything on it. If the librarian that sits in front of our office hadn't been at her desk, we would not have known who dropped them off. I had to have a serious conversation with my boss and the school principal about this situation to put a stop on it.
Please do more Help-Desk Series!! I'm so close to a Help-Desk position!!
I plan too! I love doing this series of videos.
Difficult is not the word. Help desk is literally PURGATORY! The amount of disrespect I have received from internal employees is ridiculous. I mute it and look at my phone until they would like to talk like they have respect. Patience is key. I’m pretty firm in my words and they don’t like it. Entitled people always make my day.
lmao....this is so close to reality it's almost not funny. When I started in my first month or so I received a first time caller who thought it's was appropriate behavior to scream into the phone. I hung up immediately. This happened two more times before his wife called, sweet lady. After asking why I hung up on her husband before (politely) I said (polite voice) "I'm only allowed to speak with adults." She actually laughed under her breath. Got them straightened out and running better then ever, been a client ever since. Husband doesn't call anymore though ^_^. That said I've developed my professional persona much more since then so the slam the door method isn't needed anymore.
I'm in tears from laughter from that opening skit. Your channel is amazing!
Some end users seem to expect you to change the very nature of reality to meet their demands.
How do you deal with difficult end users??
Rebooting them doesn't work.
If their calling on Skype, ask to restart 😂
L😂L
1. Learning to be assertive while being diplomatic and respectful.
2. Letting outrageous people stew, they definitely get a time out buffer.
3. Batch script and GPO ways around them if possible lol
I listen and maintain a calm tone. Most times they apologize for their behaviour after I fix the problem.
got my interview tomorrow lol theyre old videos but still very helpfull
Really really great advice in this video! I love working the help desk and providing end user support. Patience and understanding is key! It's difficult for end users because technology, to a lot of them anyway is a necessary evil. They don't understand it and sometimes that frustration can come off as anger. Being understanding to their problem/issue helps so much. Thanks for all you do Zach!
I'll admit as of late, I've had a hard time dealing with difficult users more often than not. What always annoyed me is difficult colleagues in IT and Vendor.
This was such a funny and brilliant way to start the show! loved it.
🤣🤣🤣🤣
That first two minutes was some of the funniest stuff I've seen in a while haha. Very accurate portrayal 🤣
Just starting to get into learning about I.t work and i have to say u do such a good job at keeping this series easy to understand while adding humor keeping it engaging for me and i appreciate that lmao
Patience is not my strong suit, but I can definitely remain calm and reassuring while dealing with irate customers
I hear you. I work as an IT tech in a school district. During distance learning, we ran a rotating help-desk schedule. It was my least favorite part of the job. Its not that I don't want to help people, but it is incredibly frustrating, for me at least, to do phone support. I hate it. It is frustrating when the student, parent, teacher,staff etc can't describe their problem correctly and it makes it hard for you as the tech to try to help. Sometimes it was hard to figure out if the problem was with the person's internet connection at home or the school computer. Fun stuff.
Thank you for helping me get this help desk survival guide assignment done!
I usually freeze up when I get yelled at
IT IS VERY FUNNY VIDEO AS WELL KNOWLEGDEABLE VIDEO..
Omg exactly like the real world end users 🤣
Loved the skit!
Customer: The mouse isn't working on my laptop
Me: *Tries using the trackpad* It indeed doesn't work notice coffee stains around the trackpad. "Ma'am did you spell coffee on this
Customer: No i did not i was drinking coffee when it stopped working.
Me: Ok then
lol
I work in school IT support. I had a teacher tell me once that her laptop screen had a large dark spot in the center of the screen. I went to look at it and the lid of the laptop looked melted. I asked what she had done to it and at first she said she hadn't done anything to it. I took the laptop to replace the entire screen assembly and when I brought it back several hours later, she tells me "oh yeah I had a candle right behind and it probably melted the screen. lol". Internally, I was sighing... I was thinking to myself, "you're lucky we don't charge you for this..."
Sounds quite realistic.
This was funny as heck! We need more videos with that guy! LOL
Thanks for this important tips
not exactly a difficult end-user, but what if you find it difficult to understand the end-user? It could be because they are very quiet, or have a strong accent or even describe their issue how they understand it and you can't seem to find a connection from their explanation?
Best video !!!!! Had some good laughs
So true
thank you for helping but is that all the help desk videos or there is more
Sounds like what I do everyday in my retail job lol
you work in help desk?
Nice impression of a Hell's Angel!
Is remove the user ever an option...lol
Does Larry work at every company?
Hahahahahaha love this video especially the start.
Hi. Today, I was on LinkedIn and noted IT Help Desk Internships? Would you recommend applying to an internship prior to getting that first IT job? Also, how many years is considered a sufficient amount of time and experience at the Help Desk in order to get a firm grasp of the specialization you want to pursue? Thank you.
Good morning miss Denise I just read ur comment and I am in the same position as u were did you get to know what to do I am want to work as a help desk but not experience I hope ur situation change and u can give an advices thank hope u respond.
50
How did Larry know my tech-support extension only had four numbers?
Hey Zack/Zach...Can you do a video on where I can obtain an Entry Level Job in Michigan, For an example career websites that you prefer to use for a job search? I use indeed but it only helps by a small bit... THANKS! and funny video btw!
I deal with these morons all the time to the point I’m already used to it 😂. User’s can drain you mentally 😒
RIP laptop 💻
Thanks for the videos
great :)
Watching 7th EP
Toby Keith
I knew it was a computer that doesn't work anyway. L😂L
looool
dude that's hilarious
Right meow, right meow
hahahahah you are awesome
LMAOOOOOO
lol
You're trying too hard...
Cool story bro...