I tried to re-register the remote to my TV but it just comes up with a message saying "This remote is not supported by this TV" even though we have used this remote and the pointer on this same TV before. Please help
Dear Lee Cow, are you using the original remote that came with your TV? You can also try another method to re-register the remote as follows: 1. First disconnect the remote by holding the home and back button (a message appears that the remote is disconnected) 2. Then press the scroll-wheel (ok button) to register the remote again to the TV. If this does not help, please contact your local LG helpdesk via www.lg.com/common
Dear customer, please run the Universal Control Settings via the Home Dashboard settings (button with 3 dots in the top right of the Home Dashboard). Make sure to select the correct input, device type and manufacturer. For more help, please contact your local LG helpdesk via www.lg.com/common
@@ericjackson1809 me also faced the same problem I purchased the 43UQ7500 it 2022 model this TV is not coming with magic remote so I decided to purchased the remote through customer care but they send me MR21GA Magic remote but it is not supported by my TV it is 21 model 🥵 EDIT: link for explanation ruclips.net/video/_5E7Po3uiso/видео.html
Dear Namakii, your 2022 TV only works with a 2022 Magic Remote (MR22). The Magic Remote is backwards compatible with older TV models, but not the other way around. For example, the 2021 Magic Remote (MR21) does not work on 2022 TV models. For more help, please contact your local LG helpdesk via www.lg.com/common
Dear Eric Jackson, your 2022 TV only works with a 2022 Magic Remote (MR22). The Magic Remote is backwards compatible with older TV models, but not the other way around. For example, the 2021 Magic Remote (MR21) does not work on 2022 TV models. For more help, please contact your local LG helpdesk via www.lg.com/common
Dear customer, unfortunately the 43LK5900PLA does not have the option to connect with the Magic Remote. For more help, please contact your local LG helpdesk via www.lg.com/common
@@LGSAE quindi non funziona neanche come telecomando normale? L'ho già acquistato e mi arriverà a giorni .. Pensavo non funzionasse solo il BT ma il resto si
Dear Sylvia, sorry to hear the magic remote is not working properly. Your problem is not related to the pairing proces we cover with this video, but a malfunctioning of the remote itself. For further assistance, please contact your local LG helpdesk via www.lg.com/common
Dear Nishant, the Art Gallery app can be opened via the app bar on the Home Screen. Or, you can connect a USB device to the TV and set a slide-show with your won photo's in the Media Player app. For more help, please contact your local LG helpdesk via www.lg.com/common
Brand new remote with brand new batteries and I’ll have to click buttons twice before tv registers. The red led on remote won’t light up on first click but 2nd time it does. Does it with every button. Almost like remote goes into sleep mode and I have to press once to wake it up and again to input. My other magic remote doesn’t do that. Any idea why?
Dear customer, please configure the Universal Control Settings on the TV to control your set-top box via the Magic Remote. You can find these settings in the Home Dashboard/Hub (via the App bar), go to the '3-dots' menu in the top right of the screen and select Universal Control Settings. For more help, please contact your local LG helpdesk via www.lg.com/common
@LGSAE Besides this not being legit...I'll take the bait and reply due to boredom. You still have to hit the three dots to bring up the "Power" option after scrolling almost all the way down. It's inconvenient. Horrible change. The old remotes are so much better. I have the white Magic remote with with my LG UST Projector and a 2018 black Magic remote from one of my LG OLEDs. The 2022 Remote is much worse. I bit slimmer than the white one though. (Ergonomically) I know more on this subject than you. [Unfortunately] LG made WebOS worse -for marketing- and took the standby/cable box button off of the new Remote. I'll have to spend another twenty to twenty five dollars to get an older remote. I'll add the input selector button and the mute button is in a horrible place as well on the new remote. Mute being the same
Dear Ruy De Carvalho, the ok-wheel button contacts inside the remote could be dirty. Please contact your local LG helpdesk via www.lg.com/common for advise.
Dear Isac, the 2022 TV models (WebOS22) only work with a 2022 Magic Remote. On the sticker on the back of the remote, the model name should be 'MR22...'. If your TV model did not came with a Magic Remote, please check the specifications if your TV model can be used with a Magic Remote as an option. For more help, please contact your local LG helpdesk via www.lg.com/common
please help..my remote keep blinking of red light,but didnt work on my tv,i cant even use any botton.i also replace a new battery but it not working.pleasw help?? lg magic remote..MR21GA
Dear TeamFlores TV, if your remote blinks red, this could mean it is ready to be paired with a TV. If you point the remote towards the TV and press the scrollwheel (ok) button, it should connect with the TV. It could be that your remote is not compatible with your TV, in that case you will see a message 'the remote cannot be registered..'. If you have a 2022 model (WebOS22) you need an MR22 magic remote, the MR21GA will not work on 2022 TV's. Also try this: press and hold both the home button and back button at the same time, keep pressing until the power button on the remote blinks red, then point at the TV and press the scrollwheel (ok) button. For more help, please contact your local LG helpdesk via www.lg.com/common
Dear zzz, sorry to hear your TV is not working properly. Your problem needs further investigation. Please contact your local LG helpdesk via www.lg.com/common
Dear Bijoy Ghosh, depending on your country, the Magic Remote can be used with the UQ7500 as an option. Please contact your local LG helpdesk to verify if the Magic Remote is available for your TV. You can contact your local LG helpdesk via www.lg.com/common
![[LG TV] - LG Magic Remote Troubleshooting Tips](http://i.ytimg.com/vi/eOgaAAN-4I0/mqdefault.jpg)
Doesn’t seem to have a pause/play button on MR with G3 TV so cant seem to pause live TV (with USB stick) like I could with earlier LG models?
I tried to re-register the remote to my TV but it just comes up with a message saying "This remote is not supported by this TV" even though we have used this remote and the pointer on this same TV before. Please help
Dear Lee Cow, are you using the original remote that came with your TV? You can also try another method to re-register the remote as follows: 1. First disconnect the remote by holding the home and back button (a message appears that the remote is disconnected) 2. Then press the scroll-wheel (ok button) to register the remote again to the TV. If this does not help, please contact your local LG helpdesk via www.lg.com/common
@@LGSAE f
My remote scroll button is broken ,where can I repair it
Mine keeps saying no suitable remote to detected for device when setting up cable box
My universal control doesn't work on my devices
Dear customer, please run the Universal Control Settings via the Home Dashboard settings (button with 3 dots in the top right of the Home Dashboard). Make sure to select the correct input, device type and manufacturer. For more help, please contact your local LG helpdesk via www.lg.com/common
when i register my magic remote it says this "remote is not supported by this tv" is it because my tv is a make from 2022?
Same problem. Have you fixed it?
@@ericjackson1809 no sadly had to return it
@@ericjackson1809 me also faced the same problem I purchased the 43UQ7500 it 2022 model this TV is not coming with magic remote so I decided to purchased the remote through customer care but they send me MR21GA Magic remote but it is not supported by my TV it is 21 model 🥵
EDIT: link for explanation
ruclips.net/video/_5E7Po3uiso/видео.html
Dear Namakii, your 2022 TV only works with a 2022 Magic Remote (MR22). The Magic Remote is backwards compatible with older TV models, but not the other way around. For example, the 2021 Magic Remote (MR21) does not work on 2022 TV models. For more help, please contact your local LG helpdesk via www.lg.com/common
Dear Eric Jackson, your 2022 TV only works with a 2022 Magic Remote (MR22). The Magic Remote is backwards compatible with older TV models, but not the other way around. For example, the 2021 Magic Remote (MR21) does not work on 2022 TV models. For more help, please contact your local LG helpdesk via www.lg.com/common
does magic remote MR22GN work on LG55UK6950PLB
Ho una LG 43LK5900PLA e vorrei acquistare un Telecomando MR20, funzionerà la funzione mouse?
Dear customer, unfortunately the 43LK5900PLA does not have the option to connect with the Magic Remote. For more help, please contact your local LG helpdesk via www.lg.com/common
@@LGSAE quindi non funziona neanche come telecomando normale? L'ho già acquistato e mi arriverà a giorni ..
Pensavo non funzionasse solo il BT ma il resto si
Hi my lg magic remote is not working, The power button red light is stayed on. What should I do
Same question here
Please answer
Dear Sylvia, sorry to hear the magic remote is not working properly. Your problem is not related to the pairing proces we cover with this video, but a malfunctioning of the remote itself. For further assistance, please contact your local LG helpdesk via www.lg.com/common
Sir please teach me how I set the wallpaper on home screen in my LG ThinQ smart tv.
Dear Nishant, the Art Gallery app can be opened via the app bar on the Home Screen. Or, you can connect a USB device to the TV and set a slide-show with your won photo's in the Media Player app. For more help, please contact your local LG helpdesk via www.lg.com/common
Brand new remote with brand new batteries and I’ll have to click buttons twice before tv registers. The red led on remote won’t light up on first click but 2nd time it does. Does it with every button. Almost like remote goes into sleep mode and I have to press once to wake it up and again to input. My other magic remote doesn’t do that. Any idea why?
thank you it works well thank you
Thank you ❤️
How do I use this remote with a Set Top box? (On/off) There is no standby or cable/sat button on the top right.
Dear customer, please configure the Universal Control Settings on the TV to control your set-top box via the Magic Remote. You can find these settings in the Home Dashboard/Hub (via the App bar), go to the '3-dots' menu in the top right of the screen and select Universal Control Settings. For more help, please contact your local LG helpdesk via www.lg.com/common
@LGSAE Besides this not being legit...I'll take the bait and reply due to boredom. You still have to hit the three dots to bring up the "Power" option after scrolling almost all the way down. It's inconvenient. Horrible change. The old remotes are so much better. I have the white Magic remote with with my LG UST Projector and a 2018 black Magic remote from one of my LG OLEDs. The 2022 Remote is much worse. I bit slimmer than the white one though. (Ergonomically) I know more on this subject than you. [Unfortunately] LG made WebOS worse -for marketing- and took the standby/cable box button off of the new Remote. I'll have to spend another twenty to twenty five dollars to get an older remote. I'll add the input selector button and the mute button is in a horrible place as well on the new remote. Mute being the same
My ok wheel button doesn’t work still after trying these steps.. everything else works including pointer..what can do I do to fix it?
Dear Ruy De Carvalho, the ok-wheel button contacts inside the remote could be dirty. Please contact your local LG helpdesk via www.lg.com/common for advise.
Did u fix it?
My remote power buttan is also glowing red countinusly ? What is the salution
Dear Sandeep, please refer to the entry below.
😢el mio no conecto, dice que se ha presentado un error
Thanks.
Does the new remote work with the new lg tv that came out this year 2022
Dear Isac, the 2022 TV models (WebOS22) only work with a 2022 Magic Remote. On the sticker on the back of the remote, the model name should be 'MR22...'.
If your TV model did not came with a Magic Remote, please check the specifications if your TV model can be used with a Magic Remote as an option.
For more help, please contact your local LG helpdesk via www.lg.com/common
please help..my remote keep blinking of red light,but didnt work on my tv,i cant even use any botton.i also replace a new battery but it not working.pleasw help?? lg magic remote..MR21GA
Dear TeamFlores TV, if your remote blinks red, this could mean it is ready to be paired with a TV. If you point the remote towards the TV and press the scrollwheel (ok) button, it should connect with the TV. It could be that your remote is not compatible with your TV, in that case you will see a message 'the remote cannot be registered..'. If you have a 2022 model (WebOS22) you need an MR22 magic remote, the MR21GA will not work on 2022 TV's. Also try this: press and hold both the home button and back button at the same time, keep pressing until the power button on the remote blinks red, then point at the TV and press the scrollwheel (ok) button. For more help, please contact your local LG helpdesk via www.lg.com/common
@@LGSAE ok,then ill try may be later..thanks sir.ill be come back,.
What will happen after re register magic remote
Dear Jangile Nilesh, when the Magic Remote is re-registered, the Bluetooth connection between the remote and TV is re-connected.
Top half Black screen issue what to do....?
Dear zzz, sorry to hear your TV is not working properly. Your problem needs further investigation. Please contact your local LG helpdesk via www.lg.com/common
Why isn’t this remote Bluetooth….
Voice not working
This remote support in uq7500?
Dear Bijoy Ghosh, depending on your country, the Magic Remote can be used with the UQ7500 as an option. Please contact your local LG helpdesk to verify if the Magic Remote is available for your TV. You can contact your local LG helpdesk via www.lg.com/common
@@LGSAE l had already going to customer care office but he had not know to supported magic remote in this tv.
Not work never buy LG Tv again