Look, employees have no problem giving customers things for free if that makes them happy. They can have the whole store for all I care. The owner of the restaurant may give away free pickles to customers, but if you do it, your boss comes in and says “What are you doing? Did you charge them for that? You know you’re supposed to charge them for that! Don’t just give away stuff for free!” So really whose fault is it that they teach you to charge for every little thing?
I just watched this video today (08/15/2024) as part of a training course for a job in the healthcare field I started earlier this week and as soon as I noticed the video having the aesthetics of the late 90s to early 00s era, I got flooded with nostalgia of better days in my life when I was a carefree teenager. Rest in peace Mr. Farrel At the beginning of this day I didn't know who you were at all and now at the end of today, after having looked you up on Google, I can tell you were a terrific human being. The world could be a much better place with more peole like you.
I watched this video when I worked at In-N-Out over 20 years ago. I never forgot it. A company that forgets this philosophy will never be truly successful.
This was part of my training at Time Warner Cable. But I had been doing it long before that. I worked for NAPA for over a decade and would have customers literally wait for me even if other people were free. You take care of the customer, and they will remember you the next time they come in.
I had to watch for management training and since that day I have always referred to this video no matter profession I was in and it’s been nothing but amazing
I've heard the term "Give em the pickle" at my job for over 10 years and would just laugh at it even though I secretly had no idea what it was about. Roughly 12 years later...I now finally know where it's from.
He makes a solid point. Many years ago, my wife and I had a "Saturday breakfast out" tradition of going to a local cafe. Then came the day when I ordered just a hamburger patty and eggs with no toast, no potatoes and I made it plain I was happy with paying the full price of the cut-down meal. I requested a slice of onion, and when the bill arrived, there was a $1 charge for the slice. We were told it was for "the salad." I paid the bill and we never returned. That greedy grab for a quick buck cost them at least $500 (52 weeks) after that. It's been more than 20 years. The cafe's still open, but we don't go there. People remember slights and bad treatment.
Yeah the fact that you liked the place to begin with, made a bitch ass order, then let $1 keep you from returning shows that you are a sad petty shell of man.
Yes but this lesson is for the management that should have had a culture of allowing their staff to be flexible. They probably were afraid they would get yelled at for giving away onions, and expected that when they started to say "B-but the customer didn't have bread and potatoes" a lot of managers would just say "I DON'T CARE!" This video is shown to low-level customer service reps and waiters etc who have no control over whether they are allowed to give out stuff for free, if anything it encourages people to break the rules and give away free side items that ruin the bottom line of struggling restaurants. it's kind of ridiculous how popular it is
Best customer service philosophy ever. I saw this years ago in two of my vocations: a local casino, and later at a VA training. I always wanted to teach that program.
Asked my associates to watch this at the huge corporation I work for I'm hoping it plays out well. Was made to watch it at a managers meeting and loved the approach!!
its not what you did ....its how you made them feel....$0.75 for pickles is not a big deal , its the pettiness making the customer feel like a customer as though they are a transaction rather than a valued person frequently the place of business....i love this guy
+Antonio Biancofiore In the short term, you are correct it's not a big deal. In the long term, it's bad business. Eventually everyone wants a pickle, then two pickles, the whole jar, etc. You have to raise your prices to compensate then customers start leaving because things got too expensive, they found a cheaper alternative or whatever.
@@nicolew3391 "Entitlement" is the long-term devastation that Mr. Farrell's business philosophy has created. 50 years ago, politely placating your local repeat customers with an extra pickle was no big deal. However, 50 years later the consumer has now evolved into an entitled jerk that demands more accommodations that are just too dam costly.
Wonderful instructional and inspirational video that will help anyone in the service industries to better serve their customers, whatever job they may be doing.
Reading these comments I see people of all sorts of business have seen this video. I watched this months ago during a training at my job at the hospital so I guess this really is relevant to anything. I saw the full version and I remember laughing and actually finding it pretty cool.
@DJ Hogg That's great... I just started working at shoprite and we watched this a few weeks ago and I'm already being overworked by my managers. I worked 6 hours today and they gave me a break with 20 minutes left in my shift
How has it been so far? But, that to me is a VERY PISS POOR and LAZY orientation! REAL managers need to have you shadow their best worker or talk to you, so you can understand how REAL shit is at a business. This video prepares you for ZERO chances of dealing with an asshole customer who can't interact like a HUMAN ADULT, instead of them yelling at you like a ghetto ass Wal-Mart customer!!
Though your Motto has destroyed most of retail, they take it way to far especially when costumers are cussing out employees and non employees threatening them, the costumer isn't always right
NO! DOWN, BAD EMPLOYEE! You'll bend over backwards for every single Karen's complaint no matter how absurd, obnoxious, or physically impossible to correct, and you'll like it!
+Roseheart Toxic I saw your comment shortly after I had to watch this video for my job in retail and I thought you were being too harsh. Now after 7 months in retail, I understand completely that your comment is actually correct. If you just give em the pickle, eventually everyone wants one. Then over time, customers start asking for the whole jar.
we watch this every year during orientation before the summer season. It's mandatory. We take pride in excellent customer service but some people are just cranky and miserable. We just smile and do our best!
some costumers are cranky and miserable too, his business model has one flaw, there should be a limit to how much a costumer should be able to get away with, violence and straight up verbal abuse should be that limit. The more a buisness lets people bully its employees the harder it is to keep happy loyal employee, a happy employee brings happy costumers and vis versa. You cant have one without the other. Some businesses let their employees get shit on and let costumers straight up be abusive. I dont work for one of those. The costumer is always righg thing gets to some peoples heads and they treat workers like garbage.
@@tylercoulombe4728and coming from someone who has been in charge of retail operations for over 20 years, the customer is not always right. There are some customers that are not worth having. They end up costing you more. I believe in taking care of my employees first and organically the customer receives the highest level of service most of the time. Employees are happy and they will go the extra mile for you which in turn takes care of the customers. The whole I’m the boss and do it because I say is archaic bull shit. There are times when you have to whip it out and lay it on the table to prove a point but not every time. And especially not in front of your customers as some managers/owners like to do.
I missed this video, earlier this year during orientation at work, I realized that they took this video away and changed it out to something very VERY boring. Im in tears, very, happy tears QvQ
If you always give em the pickle, eventually everyone is going to want a whole jar. Had to watch this for job training at my supermarket, and at the time this seemed like a good approach to customer service, but in hindsight it's had a negative effect overall in retail. Major retailers adopting Mr. Farrell's philosophy over the last few decades has resulted in overly entitled customers that are impossible to please. Many customers at my supermarket are just fine, but then there are others that I'm pretty sure we lose money every time we serve them.
So would your gear your business is thwart the minority who take advantage of you, or the majority who come back for extra service? Are your policies set to NOBODY "gets away with anything," or some people return over and over again, taking your loss leader, and buying other stuff? Where does your control over the customer line exist? Decent management is not about covering every exception, but catering to the masses, and making them repeat customers. Entitled customers often return, in my experience, and while, yes, I have fired a few customers for being a complete pain in the ass, I don't treat all my customers as if they are THAT customer.
@@GrigLarson I strongly disagree with your simplistic analysis that only looks at the two polar extremes. If you reread what I wrote, you will see that my concern is geared towards the very long term effects of Mr Farley's philosophy in the world of retail in general, effects which he probably didn't live long enough to truly realize. I'll make it very simple for you: if you just give them the pickle, eventually many customers are going to demand the pickle (or some other accommodation). Then someone wants TWO pickles, and so on. In the world of retail, there is no shortage of customers that believe they are entitled to the whole jar of pickles thanks to the long term philosophy of "just give them the pickle"
@@frankhammond3762 The long-term effect of Mr. Farrell's philosophy ends with every customer getting a whole jar. Obviously in the short-term (which is all I believe Mr. Farrell lived long enough to realize) placating local repeat customers with low-level accommodations seemed like a winning business strategy (especially in a pre-social media era) to keep them coming back, using word-of-mouth and good local publicity to boost the company's reputation. HOWEVER, it is the long-term effects of that overly polite philosophy in practice which has become extremely damaging. Consumers (not "Customers", but Consumers in general), long accustomed to being accommodated, have evolved and many are now demanding more accommodations at the expense of the business. What starts as politely giving your local repeat customer a pickle 50 years ago gradually evolves to handing over a whole jar of pickles to every customer that fusses loudly enough over it. Even McDonald's, which clearly puts a sign on their drive thru window saying there will be a charge for extra sauces, will ruefully hand over a whole bunch of extra sauces at no extra charge to any consumer that whines loudly enough about it.
@J I provide outstanding customer service, I'm merely pointing out the reality of the modern day consumer. Perhaps you are what's wrong with the modern day consumer? Feel free to expand upon your non specific accusatory statement, by the way
Someone get this video to McDonald's. Remember when they were selling the deluxe angus (no bacon, but has lettuce, tomato) and the bacon cheese angus (no lettuce, tomato)? I would ask for a bacon cheese one and get them to add lettuce and tomato (cheaper than the deluxe with adding bacon). A couple of times it was free...but then they started charging $0.25 for lettuce and another $0.25 for tomato. I learned if I used the word extra...it was free...but then they caught on. Anyway, I stopped doing it because I realized every other restaurant in the area had a burger with bacon, cheese, lettuce, tomato, onion and pickles without the extra charges.
Love this video. Thanks Bob for passing along one of your secrets to successfully taking care of your customers so they will come back time and time again!
the pickle is what pickle to give the pickle wanter at my pickle store and now im in a pickle about a pickle even though i sell many a pickle this pickle about a pickle is the worst pickle i've ever been in but in this trying time i hear the wise words... GIVE EM THE PICKLE
Bob Farrell sold his restaurant chain to the Marriott Corp. sometime in the mid 1970s to pursue other entrepreneurial opportunities. Unfortunately, without his leadership and passion for service, the business lost focus and sadly, Farrell's Ice Cream Parlors closed one by one.
Sounds like the other, comiter on this straightened you out with your misleading comment hahaha that's what happen when you open your mouth flies go in it . next time I might be better for you to keep it close you made yourself look very silly and stupid trying to be a comedian but you're not and you're obviously not a business history major bada-boom!
The only time I’ve heard something like this was in the movie “A League of their own” when the scout guy said “I’m going home give my wife a little pickle tickle then I’m on my way”
I just watched an old episode of “The Profit” it’s a shame Farrells heirs could not keep it together but now Marcus owns the rights and BRAND so now where do we go with “The Pickle”?
+Jim W It's quite simple. Bob's customers took advantage of his willingness to accommodate and destroyed his business. When your customers know you will "give them the pickle", everyone wants a pickle. Then someone wants two pickles. Then the whole jar. So you have to raise prices a little bit to cover these "accommodations" or go out of business.
Trying to help people restore their contacts to their phone...Except when we CANT because they didn't back up their contacts. I have a pickle for them alright...
Great snippet of the whole video, but you need to see the entire thing to get the full picture. Too bad these guys want $895 for the video.....yep, $895. Crooks.
Everybody has their own opinion on pricing in life but you may call them Crooks but they may call you a fool and ignorant so it evens out because if $895 can save a company thousands maybe Millions across their chain it's worth it and they obviously must get it so you can hand out your labels but again people going to label you a fool congratulations you brought it on yourself hahaha
@@PureAloha78 actually he's ridiculous if that's what you mean because $895 that can see if a company thousands or Millions is the going rate for Hap's duh birds of a feather flock together if you think he's right duh
@Stripes Hummus you're assuming people are intelligent including yourself that's a bad decision to make have you not heard the expression common sense is not so make any crash a certain like you could know what companies would do you don't know don't you watch news don't you watch history did you ever hear of New Coke did you ever hear of Kodak did you ever hear of some of the dumb decision that they have made and then multimillion-dollar corporation duh duh duh know who you're talkin about duh
"Dear Mr. Farrell, I've always loved your videos. I think your advice is the best in Seattle. This afternoon, I wanted to have one of your videos. Your sales rep said 'I have to sell you a video for $895'. If that's the way you do business, Mr. Farrell, then I'm not coming back." Am I getting a free video?
Look, employees have no problem giving customers things for free if that makes them happy. They can have the whole store for all I care. The owner of the restaurant may give away free pickles to customers, but if you do it, your boss comes in and says “What are you doing? Did you charge them for that? You know you’re supposed to charge them for that! Don’t just give away stuff for free!” So really whose fault is it that they teach you to charge for every little thing?
Manager shared this with me today and I had to rewatch it again because this is so good. 10/10 on production, acting and function. No notes.
I just watched this video today (08/15/2024) as part of a training course for a job in the healthcare field I started earlier this week and as soon as I noticed the video having the aesthetics of the late 90s to early 00s era, I got flooded with nostalgia of better days in my life when I was a carefree teenager.
Rest in peace Mr. Farrel
At the beginning of this day I didn't know who you were at all and now at the end of today, after having looked you up on Google, I can tell you were a terrific human being.
The world could be a much better place with more peole like you.
Thank you for watching and taking the time to learn more about Bob!
He is not going to read this.
That intro was a roller coaster of emotions.
Lolol
I feel like this is a far better variation of the phrase, “The Customer is Always Right”.
I watched this over 20 years ago in a orientation and I have never forgot it. Give em the pickle!
Does this phrase change if you work as a teacher?
I watched this video about 20 years ago at one of my first jobs and it's still with me today!
RIP Mr. Farrell. You are the greatest example of what customer service should be.
I watched this video when I worked at In-N-Out over 20 years ago. I never forgot it. A company that forgets this philosophy will never be truly successful.
This was part of my training at Time Warner Cable. But I had been doing it long before that. I worked for NAPA for over a decade and would have customers literally wait for me even if other people were free. You take care of the customer, and they will remember you the next time they come in.
I watched this about five years ago and mentioned it today to our newer employees.
This video has been a huge part of why my customer service is extraordinary! Thanks, Mr.Farrell
My manager sent this to me, I'm wondering if she's ok.
sameee wtf😂
This video was played during the new hire orientation at my old customer service job.
😂😂😂😂😂😂
🤣🤣🤣
Same I’m confused.
I had to watch for management training and since that day I have always referred to this video no matter profession I was in and it’s been nothing but amazing
the best of the 3 old dvds i had to watch when i got my first job
I've heard the term "Give em the pickle" at my job for over 10 years and would just laugh at it even though I secretly had no idea what it was about. Roughly 12 years later...I now finally know where it's from.
So glad you've joined the pickle revolution! Welcome aboard.
Same!!
He makes a solid point. Many years ago, my wife and I had a "Saturday breakfast out" tradition of going to a local cafe. Then came the day when I ordered just a hamburger patty and eggs with no toast, no potatoes and I made it plain I was happy with paying the full price of the cut-down meal. I requested a slice of onion, and when the bill arrived, there was a $1 charge for the slice. We were told it was for "the salad."
I paid the bill and we never returned. That greedy grab for a quick buck cost them at least $500 (52 weeks) after that. It's been more than 20 years. The cafe's still open, but we don't go there.
People remember slights and bad treatment.
Edward Bear That is a ridiculous order Edward.
You sound like a real piece of shit to be honest.
Yeah the fact that you liked the place to begin with, made a bitch ass order, then let $1 keep you from returning shows that you are a sad petty shell of man.
Yes but this lesson is for the management that should have had a culture of allowing their staff to be flexible. They probably were afraid they would get yelled at for giving away onions, and expected that when they started to say "B-but the customer didn't have bread and potatoes" a lot of managers would just say "I DON'T CARE!"
This video is shown to low-level customer service reps and waiters etc who have no control over whether they are allowed to give out stuff for free, if anything it encourages people to break the rules and give away free side items that ruin the bottom line of struggling restaurants. it's kind of ridiculous how popular it is
Best customer service philosophy ever. I saw this years ago in two of my vocations: a local casino, and later at a VA training. I always wanted to teach that program.
Best customer service video I have ever seen.
Asked my associates to watch this at the huge corporation I work for I'm hoping it plays out well. Was made to watch it at a managers meeting and loved the approach!!
I think every sale of every product ever should include a high quality, top of the line pickle! I like pickles.
Saw this for my airport agent training i loved it we need more people like him in this world than everyone would be more happy and nice to each other
Airport training here too! CAK… how about you?
@@shelleydumire8135 SJC
its not what you did ....its how you made them feel....$0.75 for pickles is not a big deal , its the pettiness making the customer feel like a customer as though they are a transaction rather than a valued person frequently the place of business....i love this guy
+Antonio Biancofiore In the short term, you are correct it's not a big deal. In the long term, it's bad business. Eventually everyone wants a pickle, then two pickles, the whole jar, etc. You have to raise your prices to compensate then customers start leaving because things got too expensive, they found a cheaper alternative or whatever.
Entitlement
@@nicolew3391 "Entitlement" is the long-term devastation that Mr. Farrell's business philosophy has created. 50 years ago, politely placating your local repeat customers with an extra pickle was no big deal. However, 50 years later the consumer has now evolved into an entitled jerk that demands more accommodations that are just too dam costly.
THEY SHOWED US THIS AT WORK
every year at lake compounce amusement park we are shown this....this is the best training video ever
Old but Gold.
Thanks, Paul!
Wonderful instructional and inspirational video that will help anyone in the service industries to better serve their customers, whatever job they may be doing.
Reading these comments I see people of all sorts of business have seen this video. I watched this months ago during a training at my job at the hospital so I guess this really is relevant to anything. I saw the full version and I remember laughing and actually finding it pretty cool.
holy shit, this video started out as absolute human resources garbage, and turned into a brilliant video that every business should watch and adopt!
Human resources doesn't make your training videos my dude, operations does. So you can blame that department.
I have to watch this video every year at my job and it makes my coworkers laugh cause most of them have dirty minds
Watched this as part of my training for my job at LEGO Discovery Center Boston, great video
I watched this for a hospitality class! Very insightful!
Watched this today at the grocery store I work at for Orientation. very interesting.....pickles.
@DJ Hogg That's great... I just started working at shoprite and we watched this a few weeks ago and I'm already being overworked by my managers. I worked 6 hours today and they gave me a break with 20 minutes left in my shift
How has it been so far? But, that to me is a VERY PISS POOR and LAZY orientation! REAL managers need to have you shadow their best worker or talk to you, so you can understand how REAL shit is at a business. This video prepares you for ZERO chances of dealing with an asshole customer who can't interact like a HUMAN ADULT, instead of them yelling at you like a ghetto ass Wal-Mart customer!!
@@Endoe.McKronic Yeah and it basically tells you to just let the customer steal whatever they want. Amazing
Though your Motto has destroyed most of retail, they take it way to far especially when costumers are cussing out employees and non employees threatening them, the costumer isn't always right
NO! DOWN, BAD EMPLOYEE! You'll bend over backwards for every single Karen's complaint no matter how absurd, obnoxious, or physically impossible to correct, and you'll like it!
+Roseheart Toxic I saw your comment shortly after I had to watch this video for my job in retail and I thought you were being too harsh. Now after 7 months in retail, I understand completely that your comment is actually correct. If you just give em the pickle, eventually everyone wants one. Then over time, customers start asking for the whole jar.
The best training on responding to abusive customers I have had is called Verbal Judo.
I still use this video everyday !
we watch this every year during orientation before the summer season. It's mandatory. We take pride in excellent customer service but some people are just cranky and miserable. We just smile and do our best!
some costumers are cranky and miserable too, his business model has one flaw, there should be a limit to how much a costumer should be able to get away with, violence and straight up verbal abuse should be that limit. The more a buisness lets people bully its employees the harder it is to keep happy loyal employee, a happy employee brings happy costumers and vis versa. You cant have one without the other. Some businesses let their employees get shit on and let costumers straight up be abusive. I dont work for one of those. The costumer is always righg thing gets to some peoples heads and they treat workers like garbage.
@@tylercoulombe4728and coming from someone who has been in charge of retail operations for over 20 years, the customer is not always right. There are some customers that are not worth having. They end up costing you more. I believe in taking care of my employees first and organically the customer receives the highest level of service most of the time. Employees are happy and they will go the extra mile for you which in turn takes care of the customers. The whole I’m the boss and do it because I say is archaic bull shit. There are times when you have to whip it out and lay it on the table to prove a point but not every time. And especially not in front of your customers as some managers/owners like to do.
I missed this video, earlier this year during orientation at work, I realized that they took this video away and changed it out to something very VERY boring.
Im in tears, very, happy tears QvQ
Truly a great customer service training video!
I like this video. If you get a chance to watch the whole thing i recommend it. It is very funny and inspiring.
This was awesome!!! Thank you ❤️
Watched this at my onboarding at barona resort and casino 10 years ago, been referencing it since
Bravo I viewed this video at Giant Food 20 years ago!!! The best!!
OUTSTANDING!!!!!
Thank you Kory 👍
i wish this snippet showed the "I like you" part.
If you always give em the pickle, eventually everyone is going to want a whole jar. Had to watch this for job training at my supermarket, and at the time this seemed like a good approach to customer service, but in hindsight it's had a negative effect overall in retail. Major retailers adopting Mr. Farrell's philosophy over the last few decades has resulted in overly entitled customers that are impossible to please. Many customers at my supermarket are just fine, but then there are others that I'm pretty sure we lose money every time we serve them.
There is a point in giving too much of the pickle; always opt for the bottom-up strategy, so the jar is not what you offer out the gate.
So would your gear your business is thwart the minority who take advantage of you, or the majority who come back for extra service? Are your policies set to NOBODY "gets away with anything," or some people return over and over again, taking your loss leader, and buying other stuff? Where does your control over the customer line exist? Decent management is not about covering every exception, but catering to the masses, and making them repeat customers. Entitled customers often return, in my experience, and while, yes, I have fired a few customers for being a complete pain in the ass, I don't treat all my customers as if they are THAT customer.
@@GrigLarson I strongly disagree with your simplistic analysis that only looks at the two polar extremes. If you reread what I wrote, you will see that my concern is geared towards the very long term effects of Mr Farley's philosophy in the world of retail in general, effects which he probably didn't live long enough to truly realize. I'll make it very simple for you: if you just give them the pickle, eventually many customers are going to demand the pickle (or some other accommodation). Then someone wants TWO pickles, and so on. In the world of retail, there is no shortage of customers that believe they are entitled to the whole jar of pickles thanks to the long term philosophy of "just give them the pickle"
@@frankhammond3762 The long-term effect of Mr. Farrell's philosophy ends with every customer getting a whole jar. Obviously in the short-term (which is all I believe Mr. Farrell lived long enough to realize) placating local repeat customers with low-level accommodations seemed like a winning business strategy (especially in a pre-social media era) to keep them coming back, using word-of-mouth and good local publicity to boost the company's reputation. HOWEVER, it is the long-term effects of that overly polite philosophy in practice which has become extremely damaging. Consumers (not "Customers", but Consumers in general), long accustomed to being accommodated, have evolved and many are now demanding more accommodations at the expense of the business. What starts as politely giving your local repeat customer a pickle 50 years ago gradually evolves to handing over a whole jar of pickles to every customer that fusses loudly enough over it. Even McDonald's, which clearly puts a sign on their drive thru window saying there will be a charge for extra sauces, will ruefully hand over a whole bunch of extra sauces at no extra charge to any consumer that whines loudly enough about it.
@J I provide outstanding customer service, I'm merely pointing out the reality of the modern day consumer. Perhaps you are what's wrong with the modern day consumer? Feel free to expand upon your non specific accusatory statement, by the way
Man’s seemed genuine.
Someone get this video to McDonald's. Remember when they were selling the deluxe angus (no bacon, but has lettuce, tomato) and the bacon cheese angus (no lettuce, tomato)? I would ask for a bacon cheese one and get them to add lettuce and tomato (cheaper than the deluxe with adding bacon). A couple of times it was free...but then they started charging $0.25 for lettuce and another $0.25 for tomato. I learned if I used the word extra...it was free...but then they caught on. Anyway, I stopped doing it because I realized every other restaurant in the area had a burger with bacon, cheese, lettuce, tomato, onion and pickles without the extra charges.
Ironically, it used to be apart of their orientation.
I wish they'd bring back the 1/3 lb angus burgers. I'd pay extra for the toppings I don't care. Diabeetus
Love this video. Thanks Bob for passing along one of your secrets to successfully taking care of your customers so they will come back time and time again!
the pickle is what pickle to give the pickle wanter at my pickle store and now im in a pickle about a pickle even though i sell many a pickle this pickle about a pickle is the worst pickle i've ever been in but in this trying time i hear the wise words...
GIVE EM THE PICKLE
It really made me think...
I have just watched this and it's an eye opener.
I had to watch this over 10 years ago from an airport parking company. After watching this, they give us a pickle lapel pin. 😂 Geez
Brilliant Business Advice!!!!
Watched today @ Yale University, went home and told my wife. Then gave her the pickle
#legendary
Great stuff! Live and learn! Thank you
Awesome
I've seen this video. Thanks for uploading this!
when i was like 17 or 18 this was the Video Story Land NH used to train us in costumer service, of course us dirty minded teens found it hilarious
In 1975 there were 120 Farrell's Ice Cream Parlors....today there are 8....sounds like he gave away too many pickles.
Bob Farrell sold his restaurant chain to the Marriott Corp. sometime in the mid 1970s to pursue other entrepreneurial opportunities. Unfortunately, without his leadership and passion for service, the business lost focus and sadly, Farrell's Ice Cream Parlors closed one by one.
Sounds like the other, comiter on this straightened you out with your misleading comment hahaha that's what happen when you open your mouth flies go in it . next time I might be better for you to keep it close you made yourself look very silly and stupid trying to be a comedian but you're not and you're obviously not a business history major bada-boom!
@@Iambriangregory Nice zinger on a 4 year old comment.
Plot twist:
Bob Farrell is now dead and Farrel’s Ice Cream Parlor no longer exists
Ya this is what Apple iTunes Support has to watch at the end of the training.Its so funny and I liked it actually.
The only time I’ve heard something like this was in the movie “A League of their own” when the scout guy said “I’m going home give my wife a little pickle tickle then I’m on my way”
Very informative. Thank you! I'm going to find my pickle now.
I just watched an old episode of “The Profit” it’s a shame Farrells heirs could not keep it together but now Marcus owns the rights and BRAND so now where do we go with “The Pickle”?
+Jim W It's quite simple. Bob's customers took advantage of his willingness to accommodate and destroyed his business. When your customers know you will "give them the pickle", everyone wants a pickle. Then someone wants two pickles. Then the whole jar. So you have to raise prices a little bit to cover these "accommodations" or go out of business.
Great video
Ashlyn O - Branchurg - Our business is not what we sell its who we sell too, so make tem enjoy coming to the store
ITS FUCKING LIT ESKETIT
...why is he recording this at a Chili's?
rest in peace bob farrell
Trying to help people restore their contacts to their phone...Except when we CANT because they didn't back up their contacts. I have a pickle for them alright...
can i get this video in French anywhere?? Please and thnak you.
Jamie W - Hockessin - it is important to find out what the customer wants so you can "give them the pickle"
Catching fades with supervison......why not...first take it.
Got three when I worked at Walmart I remember lol
First saw this working for turtle creek casino in traverse city, MI over 3 years ago
CRUNCHY!!!
Mcdonalds and lil ceasers need to watch this
He looks like Stan Lee
I bought the VHS tape on Amazon for $53! Its only 20 minutes long!
This will never not be funny and true
Great snippet of the whole video, but you need to see the entire thing to get the full picture. Too bad these guys want $895 for the video.....yep, $895. Crooks.
Eric Hendrix That’s ridiculous
Everybody has their own opinion on pricing in life but you may call them Crooks but they may call you a fool and ignorant so it evens out because if $895 can save a company thousands maybe Millions across their chain it's worth it and they obviously must get it so you can hand out your labels but again people going to label you a fool congratulations you brought it on yourself hahaha
@@PureAloha78 actually he's ridiculous if that's what you mean because $895 that can see if a company thousands or Millions is the going rate for Hap's duh birds of a feather flock together if you think he's right duh
@Stripes Hummus you're assuming people are intelligent including yourself that's a bad decision to make have you not heard the expression common sense is not so make any crash a certain like you could know what companies would do you don't know don't you watch news don't you watch history did you ever hear of New Coke did you ever hear of Kodak did you ever hear of some of the dumb decision that they have made and then multimillion-dollar corporation duh duh duh know who you're talkin about duh
Someone send this to Dairy Queen. I used to be able to get a side of flamethrower sauce when I get a burger. They refuse to give it to me now
You are the best x sure
Where can I purchase just the video, not the whole 900 dollar bundle?
remember this gentlemen: service them the pickle.
Deborah A - Dallas - #1 priority is service
My teacher made me watch this
oh i'll give them a pickle alright... one big papa
"Dear Mr. Farrell,
I've always loved your videos. I think your advice is the best in Seattle. This afternoon, I wanted to have one of your videos. Your sales rep said 'I have to sell you a video for $895'. If that's the way you do business, Mr. Farrell, then I'm not coming back."
Am I getting a free video?
EIGHT HUNDRED AND NINETY-FIVE DOLLARS?!?
2:00 give HER the pickle
Whoa, whoa, whoa -- 2:43 Dwight Schrute's protege?
is this the farrells ice cream parlor restaurant guy?
Yes.
Not Giving Em The Pickle Gets The Gas Face!
"Not to be used for training" it pretty distracting when being sent here....for...training.
That's proly illegal. Did you know you could get a reward if you report it. honestemployee.org
It's not a secret, directions on the article facts.
I came here because I looked up pickle
2:09
I rlly want a pickle now
where am i