It wouldn't be so bad if you could call up and talk to someone. But if you do need to ring them, all you get is some foreign call centre with people you can't understand. It's disgusting.
British Gas is shocking. Their customer service is non existent. Talking from experience. I lost my grandma last year and British Gas told my Grandad he needed to go onto a new account. He has always paid his electric using a giro slip at the post office without issue but the new account didn’t offer that. It took 12 phone calls to British Gas to get them to sort it out (baring in mind this is stress after he had lost his wife after 50 years of marriage) plus while he couldn’t pay his bill due to there error at one point they referred his non payment to a debt collection team because they said he had made no attempt to pay. He doesn’t understand direct debit he doesn’t understand online banking he understands cash and that’s how he wants to pay his bills. Why is that so hard.
BG needs to be investigated. We dumped them way back. We were fine untill that new system was introduced. Their South African Helpline also needs investigating.
You cannot "talk" to British Gas only "Live Chat" which if you cannot type quickly is a dead loss . They inflate their direct debits so they can "help" you budget and inflate their bank accounts . I look forward to moving to Octopus .
Yeah same thing happened to us. British Gas is a fraud. Three people in a house most days were out and they keep sending us bills like 1k eventually left them thank god
The new billing system has been a nightmare as has dealing with a South African call centre finally managed to sort it out after a stressful few months getting nowhere.
This has been on going since the very early 2000s, and they did nothing then. British gas have team talks with engineers every month and they advise every engineer to sell something, it's called the Great British Rip-off
Yep why I left them, they are most definitely a company without integrity, started myself now the customers get real customer service and not someone looking to rob them
I'm not even a British gas customer, but they added gas and electric on my credit for no reason and removed it in 3 months and it's effected my credit score for 6 months and when I called them they have no idea what happened... It looks like a daylight robbing people by British gas and getting away and just saying sorry... but ignoring the impact of the people daily life on top of that stress, especially people struggling with the cost of living... shame on British gas...
Google Ferguson vs British Gas were British Gas where found guilt of a criminal offence for exactly this issue with there billing system harassing customers.
I was getting bills at a rental for charges when I wasn't even in the property and they just put everything to my name. Luckily managed to proof and clear it up but the phonecalls did nothing. Now, I know
There is nothing new in British Gas billing system being incompetent and their customer service will give one explanation one day and a different person will give you a different explanation another day. The trick is to keep complaining and when they fail to respond take it to the Ombudsman. I ended up 2 years ago getting the equivalent of 6 months free gas in compensation payments over and above getting errors in billing rectified
There needs to be legal caps on these things. These companies are profiting by hundreds of millions (close to a billion, in fact) every single year, despite the apparent need for increasing costs every single year. If it costs them (just for example, idk exact numbers) £0.10 a day to supply gas to a small household, they should pay no more than about £0.15. Even per person that's still an income of approximately £660,000 per DAY (£240 million a year).
Had the same cut us off last winter then sent payment card to the for a man we didn’t know ! Argued and left them, they took plenty of money out of the bank, was only with them one month !!! Now got debt collector letters claiming we owe them more .. but we left quickly same month .. letters to us also letters to an unknown man ..
This happened to me when I moved into my new build. I took records of transactions, quotes, and recordings of every customer rep I spoke to and sent them to British gas complaints team. I received no response after that
After my mum passed away last year it took several weeks to get an accurate final bill from British Gas and close the account Their shambles of a billing system just kept spewing out endless inaccurate bills
A while ago, we started getting bills that were 3 times what we owed for gas. Several calls to customer service over about 3 weeks resolved nothing. I created a spreadsheet to calculate exactly what we did owe according to the meter readings and the calculation formula. Eventually I realised that the bills were assuming that the readings (from the date it went wrong) were in cubic feet not cubic metres. I eventually found a customer services peron who was intelligent enough to discover the reason. Someone had changed their meter from a cubic metre one to a cubic feet one, and someone at BG had entered the meter change details incorrectly, so it appeared that WE had changed our meter when we hadn't. Once I had provided photos of the meter to show it was still a cubic metre one, they eventually managed to correct it several weeks later. I imagine things like this happen all the time.
"New billing system" computer problems not a problem? Isolated issue? People receiving erroneous demands for thousands? Anyone else thinking of Horizon and the Post Office? I'm glad I changed suppliers a few years ago.
Used to work at British gas. Awful company, with completely incompetent management. Would recommend people use other suppliers, much better and cheaper options available.
British Gas estimates your bills by increasing them by 100%, most people dont question these due to the way they divide it up to confuse you, 1st year from questioning my estimated bills i saved £350.00
If you submit meter readings - British Gas usually send a reminder before a bill is due - then you won't get estimated bills. Meter readings are easily submitted online. Also if you submit an accurate meter reading after receipt of a bill a new revised bill will be generated.
@@Ben-xe8ps you work for British gas, that's what they say, and i remind them my meter reading were given and are on the estimated bill. They are commiting fraud on enormous scale.
The best way ( to fight ? ) this is to keep an ACCURATE record of bills for last ( few ? ) years ....when your bill goes from £56 per month ... to .... £8734 per month , you have a good case to answer , ( should it ever get to a magistrates court ) .... and NEVER have an electric ( SMART ? ) meter ... my friend had similar problems , with his .. QED .... DAVE™🛑
I like how they apologise and say "...they will learn from these customer service mistakes..." It's almost like these organisations simply "can't" learn past internal lessons, or heaven forbid, even from previous computer system fiascos such Horizon, NHS IT system etc."...
Anyone can make mistakes but it is how they are dealt with that makes a company good or bad. Just like the Post Office, they should not try to defend the indefencible but resolve to fix the problem ASAP.
This is like the Post Office debacle where the managers blamed everybody but themselves for mistakes and not the mistakes they knew computer systems made.
Do believe there is a case of hacking going on with the billing system. A more stringent montoring on the billing system of the gas companies must be put in place or else it would escalate further and this will most likely cause a cahotic problem.
Reminds me of Post office fiasco! And its computer system! And how it ruined peoples’ lives! Will British gas pay dsmages to at least these 2 customers? Or can ombudsman take sny action or is it toothless?
When I was at school in Physics they told me P1 x V1 / T1 = P2 x V2 / T2 meaning gas pressure is directly proportional to volume and inversely proportional to temperature, in hindsight almost certainly not linear but my point is gas meters measures molecular pressure to estimate gas volume used but if you placed an electric cooler on the gas pipe it would register less gas, it probably isn’t illegal.😮
This usually occurs when there has been a significant breakdown in communications between the Customer and the Supplier British Gas such as calling the Customer Service telephone operator a 'Dickhead' on a heated phone call
Sounds like a disgruntled BG employee trying to shift the blame. Surely you aren't suggesting this was done on purpose?. If BG employees acted on complaints maybe customers wouldn't get so annoyed.
The thing is companies never learn from other companies mistakes with new computers systems, The Post Office scandal, Birmingham City Council bankrupt because of IT Failures and who knows how many others, computers are a very good tool, if the operator knows what they are doing, so many companies give a few hours tuition on a .new system and expect their staff to work it straight away, it is all about time and money, and companies are not prepared to give either in proper training.
I’ve been affected too. I was told at one point I owed 8 grand after they changed their system. Then a bill for 6 and a half grand then 5 and a half grand. I’m a single parent on universal credit and carers allowance I suffer with mental health and have a child with learning difficulties and complex needs. We live in a tiny 3 bedroom house only 3 of us live here myself and two teenagers. Now being told I apparently owe 3 and a half grand!! I was being told I was in credit but in debit??? They have made me ill through all the stress. Now having to have pre payment meters in so I can apply for a loan to help pay this bill.
So they told one that it cant effect your credit rating, while another has had credit rating errors and cost her money and reputation, I wouldnt believe anything they say. Did this lady get her credit score back??
I have had a similar problem since the "Migration" I have an EV tariff which gives me a cheaper rate between midnight and 5am and since April they have been charging me an hour at peak rate every time i charge the car. I also have a battery storage and solar system installed and use negligible imported power during the day. This is probably why I spotted the sudden increase in peak rate consumption as quick as I did. I started this complaint in April 24 and have sent vast amounts of information to the senior complaints team which is quite frankly being ignored by them. I would Urge anyone who has a dual rate tariff and has been migrated to the new system to carefully check their peak rate reading after a charge session to make sure it hasn't gone up along with the off peak reading
After several years of receiving rebates from british gas and only ONE meter reading when I moved in, and reporting my readings on line as requested, , I decided to leave and, suddenly, I owed them £1500. They tried to claim back the rebates and charges from over a year ago. I eventually had to get my MP involved to speak with s superior being at BG. Needless to say, it didn't end well for them. Their billing was in tatters then. trying to work out how much I was paying per unit of electricity (no gas), was impossible.
I was in credit with BG of almost £1000 , they changed the billing system to a new system and my credit disappeared, I was assured that the credit would pass to the new system but that never happened.
If an error has occurred; whether it is a system or human, if it is a company error, then any incorrect updates to credit files, bills, customer data, etc. Must be put right at the expense of the company
I sympathise.however, with a little trepidation I moved on to smart meters last year and so far so good. They, British gas didn't inform me about the new system but perhaps I'm one of the lucky ones "so far". The secret is to keep an eye on your meter readings against your bills and hammer them when it goes wrong! I'm a pensioner but I was good at arithmetic and simply take them on and quite enjoy it! These companies have no soul and must be nationalised!
I constantly hear of these kind of errors and it always seem to be British gas or Ovo. British gas tried for months to get me to pay a bill on a property i never knew existed. Yrs later i had ovo totally screwing up my meter readings & no one at ovo had the brains to sort it out for over 8 months.
Energy price cap per unit and standing charge 1 October to 31 December 2024: Electricity: 24.50 pence per kWh, 60.99 pence daily standing charge Gas: 6.24 pence per kWh, 31.66 pence daily standing charge Just remember that these prices are only good for people who DO NOT have a contract. That's why it's better be without the contract because at least companies cannot legally charge you more than what Ofgem has officially set up. I always pay for what I use and I do not have a DD. I always give my meters readings at the end of the month and I pay for what I used.
That’s why I love pay as you go it was here when I moved in and it never bothered getting it changed, less chance of being scammed by the companies. Their migration issue “is always in the favour of the company, not the customer. Let that sink in, if some people never challenge it, it’s more money for them. They should get finned by the government
LOL, no faults with the system? How come customers receive their bill? What type of nonsense is that? Poor people!!!!!!!!!!!!!!!!!!!!!!! What is happening to UK????????????????????????????
Complain, complain and keep complaining. Businesses take the public for granted. Make them deal with thousands of complaints. Service standards overall is depreciating quickly, which is fine when there is choice for consumers, not in resteixted marlets however. Just domt stop complaining and sue them for everything and anything.
The disUnited Kingdump proving itself to be utterly inept and useless - again. Starmer intends on holding a summit on inward investment. Who the hell is going to be stupid enough to invest in a country where the workers make major errors like this and consistently do so. The UK was NEVER this stupid or so bad. What the hell happened??
Why should there be a knock on her door? How could bailiffs come and how could there be bailiff intervention without both a county court judgement (which she would be aware of and would have been informed about by the court when the application was made and given an opportunity to enter a defence) AND a subsequent application to the court for bailiff enforcement following the successful granting of a county court judgement? Debt collection agencies are NOT bailiffs and have no enforcement powers of any sort. Why should this affect their credit files unless the bills remained unpaid and undisputed? I don't think the woman complaining about damage to her credit files for several months is telling the FULL story. If I received an incorrect bill, I would take a meter reading, compare it to the (possibly estimated) meter reading on the bill and provide a correct meter reading. This can be done online and triggers a new bill. Bills are based on meter readings. If I received 50 bills a day (presumably for different amounts not just the result of somebody setting the printer to 50 copies instead of 1?) I would call British Gas. Interestingly, not one of these whinging individuals mentions ever having called British Gas to discuss the matter and what the result of the call was. Strange. Also, most people pay by fixed monthly direct debit these days; very few people still have full payment for gas used monthly or quarterly billing. I am a British Gas customer and have encountered no problems.
I have the same problem. I keep on getting bills all the time. What is the best solution around this? When I phone & make a complaint and tell them the problem . They don't listen
@@GARYINLEEDS I really don't think so. Not bankruptcy. Worst case scenario in the case of an unpaid utility bill which you failed to pay, dispute or otherwise address would be an application to a court for a county court judgement which you would have been informed about by the court and given an opportunity by the court to defend. If your defence was unsuccessful or you failed to enter a defence and the judgement was granted, they MAY, if the amount was significant, have applied to the court for some type of enforcement action such as an attachment of earnings or court bailiff enforcement, although this would be highly unusual in the case of personal utility bill debt. But to instigate bankruptcy proceedings in a bankruptcy court and be successful, NO WAY.
so what's being sent out are duplicate copy older bill, that have already been paid, or do live next door to the bloke how goes out smart meter reading black box, and get new reading every start round and posable also one goes back home at the end of the day? just pay most resent one with highest meter reading?
![BLACK BAG - Official Trailer [HD] - Only in Theaters March 14](http://i.ytimg.com/vi/Du0Xp8WX_7I/mqdefault.jpg)
It wouldn't be so bad if you could call up and talk to someone. But if you do need to ring them, all you get is some foreign call centre with people you can't understand. It's disgusting.
We are all in the same boat
British Gas is shocking. Their customer service is non existent. Talking from experience. I lost my grandma last year and British Gas told my Grandad he needed to go onto a new account. He has always paid his electric using a giro slip at the post office without issue but the new account didn’t offer that. It took 12 phone calls to British Gas to get them to sort it out (baring in mind this is stress after he had lost his wife after 50 years of marriage) plus while he couldn’t pay his bill due to there error at one point they referred his non payment to a debt collection team because they said he had made no attempt to pay. He doesn’t understand direct debit he doesn’t understand online banking he understands cash and that’s how he wants to pay his bills. Why is that so hard.
No audit function for their systems, New or Old. I hope the lady who had her credit rating damaged sues.
Due diligence is a legal requirement that they have ignored. Because theres no way for the public to get it investigated
They won’t learn I made several complaints to them about this and it was still the same. Do yourself a favour and leave them
Yes I agree, I wouldn’t touch them with a barge pole , total shambles and non existent customer service
Snap went to Octopus far better
Don’t forget, corporations are not comfortable with telling the truth!
BG needs to be investigated. We dumped them way back. We were fine untill that new system was introduced. Their South African Helpline also needs investigating.
Leave British Gas. They are a terrible company to treat their customers this way.
As soon as I can,as soon as I can
You cannot "talk" to British Gas only "Live Chat" which if you cannot type quickly is a dead loss . They inflate their direct debits so they can "help" you budget and inflate their bank accounts .
I look forward to moving to Octopus .
I have, the actual appear to be honest
All customers need to see solicitors and local MPs about these companies, they need to start being made more accountable for this.
That's exactly what I am doing now
Yeah same thing happened to us. British Gas is a fraud. Three people in a house most days were out and they keep sending us bills like 1k eventually left them thank god
The new billing system has been a nightmare as has dealing with a South African call centre finally managed to sort it out after a stressful few months getting nowhere.
Another horizon scandal
totally agree - we are just collating all our evidence of many years of wrong bills and overcharging - will keep posted on here
Oh no it’s sounds like a Post Office Horizon system! Yes computer systems are only as good as its creators!
And badly trained users
Post office bullshit all over again.
This has been on going since the very early 2000s, and they did nothing then. British gas have team talks with engineers every month and they advise every engineer to sell something, it's called the Great British Rip-off
Yep why I left them, they are most definitely a company without integrity, started myself now the customers get real customer service and not someone looking to rob them
@@tricky2385 typical corporate company, legally aloud to rip customers off and no action taken
Wow the sheer arrogance of BG. Plenty of fat bonuses for the c suite regardless
Another corporation failing to take responsibility, show accountability and put things right for the paying customers they have done wrong. Typical.
British Mess.
I'm not even a British gas customer, but they added gas and electric on my credit for no reason and removed it in 3 months and it's effected my credit score for 6 months and when I called them they have no idea what happened... It looks like a daylight robbing people by British gas and getting away and just saying sorry... but ignoring the impact of the people daily life on top of that stress, especially people struggling with the cost of living... shame on British gas...
Echoes of the Post Office scandal ! A system that is said to have no faults by the company.
Google Ferguson vs British Gas were British Gas where found guilt of a criminal offence for exactly this issue with there billing system harassing customers.
I was getting bills at a rental for charges when I wasn't even in the property and they just put everything to my name. Luckily managed to proof and clear it up but the phonecalls did nothing. Now, I know
There is nothing new in British Gas billing system being incompetent and their customer service will give one explanation one day and a different person will give you a different explanation another day. The trick is to keep complaining and when they fail to respond take it to the Ombudsman. I ended up 2 years ago getting the equivalent of 6 months free gas in compensation payments over and above getting errors in billing rectified
There needs to be legal caps on these things. These companies are profiting by hundreds of millions (close to a billion, in fact) every single year, despite the apparent need for increasing costs every single year. If it costs them (just for example, idk exact numbers) £0.10 a day to supply gas to a small household, they should pay no more than about £0.15. Even per person that's still an income of approximately £660,000 per DAY (£240 million a year).
Had the same cut us off last winter then sent payment card to the for a man we didn’t know ! Argued and left them, they took plenty of money out of the bank, was only with them one month !!! Now got debt collector letters claiming we owe them more .. but we left quickly same month .. letters to us also letters to an unknown man ..
..do they then send an automated link to a satisfaction survey?
This happened to me when I moved into my new build. I took records of transactions, quotes, and recordings of every customer rep I spoke to and sent them to British gas complaints team. I received no response after that
Weird isn't it how we 'progress' as a society, everything seems to get worse? Strange ey.
I've been with EON for years across multiple addresses. They've always exceeded expectations
Don't ever trust the BG
Sounds like the Post Office scandal, nothing wrong with the system, maybe an enquiry into British Gas would fix the issues.
We've moved to Octopus because life is too short. It's know wonder BG has lost over half their base in ten years - shocking!
After my mum passed away last year it took several weeks to get an accurate final bill from British Gas and close the account
Their shambles of a billing system just kept spewing out endless inaccurate bills
A while ago, we started getting bills that were 3 times what we owed for gas. Several calls to customer service over about 3 weeks resolved nothing. I created a spreadsheet to calculate exactly what we did owe according to the meter readings and the calculation formula. Eventually I realised that the bills were assuming that the readings (from the date it went wrong) were in cubic feet not cubic metres. I eventually found a customer services peron who was intelligent enough to discover the reason. Someone had changed their meter from a cubic metre one to a cubic feet one, and someone at BG had entered the meter change details incorrectly, so it appeared that WE had changed our meter when we hadn't. Once I had provided photos of the meter to show it was still a cubic metre one, they eventually managed to correct it several weeks later. I imagine things like this happen all the time.
"New billing system" computer problems not a problem? Isolated issue? People receiving erroneous demands for thousands? Anyone else thinking of Horizon and the Post Office? I'm glad I changed suppliers a few years ago.
I am thinking of Ferguson vs British Gas back in 2007 which was rulled in 2012 for exactly the same reason
Used to work at British gas. Awful company, with completely incompetent management. Would recommend people use other suppliers, much better and cheaper options available.
British Gas estimates your bills by increasing them by 100%, most people dont question these due to the way they divide it up to confuse you,
1st year from questioning my estimated bills i saved £350.00
If you submit meter readings - British Gas usually send a reminder before a bill is due - then you won't get estimated bills. Meter readings are easily submitted online. Also if you submit an accurate meter reading after receipt of a bill a new revised bill will be generated.
@@Ben-xe8ps you work for British gas, that's what they say, and i remind them my meter reading were given and are on the estimated bill.
They are commiting fraud on enormous scale.
@@dunkirk1581 No I don't and if the meter readings given by you were on the 'estimated' bill then it was not an estimated bill was it.
@@Ben-xe8ps phone the gas board and tell them that please, they don't understand it either
So i was promised a manager would ca me today. Waited since 8am this morning and no call. Shameful avoid avoiding avoid this 3rd rate service
They never call when they claim they will.
The best way ( to fight ? ) this is to keep an ACCURATE record of bills for last ( few ? ) years ....when your bill goes from £56 per month ... to .... £8734 per month , you have a good case to answer , ( should it ever get to a magistrates court ) .... and NEVER have an electric ( SMART ? ) meter ... my friend had similar problems , with his .. QED .... DAVE™🛑
I like how they apologise and say "...they will learn from these customer service mistakes..." It's almost like these organisations simply "can't" learn past internal lessons, or heaven forbid, even from previous computer system fiascos such Horizon, NHS IT system etc."...
Yes I know how, people, feel I am in the same boat!!!
Anyone can make mistakes but it is how they are dealt with that makes a company good or bad. Just like the Post Office, they should not try to defend the indefencible but resolve to fix the problem ASAP.
2:54 - she should be taking them to court for damages
Typical big company , causes a mess fails to compensate or fix it , aslong the execs and shareholders get paid
I left over a year ago and got a ‘final bill’ on Wednesday!! I haven’t had the opportunity to ‘discuss’ it yet.
Left them.along time ago, Octopus are much better at customer service. They rely on your loyalty simply leave at the end of this.
This is like the Post Office debacle where the managers blamed everybody but themselves for mistakes and not the mistakes they knew computer systems made.
Do believe there is a case of hacking going on with the billing system. A more stringent montoring on the billing system of the gas companies must be put in place or else it would escalate further and this will most likely cause a cahotic problem.
Reminds me of Post office fiasco! And its computer system!
And how it ruined peoples’ lives!
Will British gas pay dsmages to at least these 2 customers?
Or can ombudsman take sny action or is it toothless?
People are stressed enough as it is, they don’t need anything unnecessarily added to their stress. 🤦🏾♀️🇺🇸
You can't even read energy bills they don't make sense.
When I was at school in Physics they told me P1 x V1 / T1 = P2 x V2 / T2 meaning gas pressure is directly proportional to volume and inversely proportional to temperature, in hindsight almost certainly not linear but my point is gas meters measures molecular pressure to estimate gas volume used but if you placed an electric cooler on the gas pipe it would register less gas, it probably isn’t illegal.😮
Never believe in ANY energy, utility company!! I’ve been screwed for a big chunk of money after I’ve left them for months later!!!
What a mess
Left British gas years ago , went to octopus, bloody brilliant !
I'm a British Gas customer and have been for years. ... with no problems whatsoever. Im not looking forward to this apparent change over.
I hope you check your bills don't ever accept what they say
This usually occurs when there has been a significant breakdown in communications between the Customer and the Supplier British Gas such as calling the Customer Service telephone operator a 'Dickhead' on a heated phone call
@@ChristineFisher123 hope you have got a big wide letterbox 🙃
Sounds like a disgruntled BG employee trying to shift the blame. Surely you aren't suggesting this was done on purpose?. If BG employees acted on complaints maybe customers wouldn't get so annoyed.
@@ChristineFisher123sounds like he's an employee and trying to intimidate you. Or a troll
Watch dog needs to investigate this company immediately
Renationalise now with no compensation.
The thing is companies never learn from other companies mistakes with new computers systems, The Post Office scandal, Birmingham City Council bankrupt because of IT Failures and who knows how many others, computers are a very good tool, if the operator knows what they are doing, so many companies give a few hours tuition on a .new system and expect their staff to work it straight away, it is all about time and money, and companies are not prepared to give either in proper training.
I’ve been affected too. I was told at one point I owed 8 grand after they changed their system. Then a bill for 6 and a half grand then 5 and a half grand. I’m a single parent on universal credit and carers allowance I suffer with mental health and have a child with learning difficulties and complex needs. We live in a tiny 3 bedroom house only 3 of us live here myself and two teenagers. Now being told I apparently owe 3 and a half grand!! I was being told I was in credit but in debit??? They have made me ill through all the stress. Now having to have pre payment meters in so I can apply for a loan to help pay this bill.
ITV please give all this to Martin Lewis if you can't investigate it
So they told one that it cant effect your credit rating, while another has had credit rating errors and cost her money and reputation, I wouldnt believe anything they say. Did this lady get her credit score back??
I have had a similar problem since the "Migration" I have an EV tariff which gives me a cheaper rate between midnight and 5am and since April they have been charging me an hour at peak rate every time i charge the car. I also have a battery storage and solar system installed and use negligible imported power during the day. This is probably why I spotted the sudden increase in peak rate consumption as quick as I did. I started this complaint in April 24 and have sent vast amounts of information to the senior complaints team which is quite frankly being ignored by them.
I would Urge anyone who has a dual rate tariff and has been migrated to the new system to carefully check their peak rate reading after a charge session to make sure it hasn't gone up along with the off peak reading
Did the same thing to me. Get in touch
After several years of receiving rebates from british gas and only ONE meter reading when I moved in, and reporting my readings on line as requested, , I decided to leave and, suddenly, I owed them £1500.
They tried to claim back the rebates and charges from over a year ago.
I eventually had to get my MP involved to speak with s superior being at BG.
Needless to say, it didn't end well for them.
Their billing was in tatters then. trying to work out how much I was paying per unit of electricity (no gas), was impossible.
why the lengthy close up of the ITV Mug?
Avoid companies with the word " British " in it , they are preying on people's loyalty to the flag.
I was in credit with BG of almost £1000 , they changed the billing system to a new system and my credit disappeared, I was assured that the credit would pass to the new system but that never happened.
If an error has occurred; whether it is a system or human, if it is a company error, then any incorrect updates to credit files, bills, customer data, etc. Must be put right at the expense of the company
In other words they brought a cheap new system knowing there would be bugs but didn't care since the ridiculous bills wouldn't be coming to them
I sympathise.however, with a little trepidation I moved on to smart meters last year and so far so good. They, British gas didn't inform me about the new system but perhaps I'm one of the lucky ones "so far". The secret is to keep an eye on your meter readings against your bills and hammer them when it goes wrong! I'm a pensioner but I was good at arithmetic and simply take them on and quite enjoy it! These companies have no soul and must be nationalised!
I constantly hear of these kind of errors and it always seem to be British gas or Ovo.
British gas tried for months to get me to pay a bill on a property i never knew existed.
Yrs later i had ovo totally screwing up my meter readings & no one at ovo had the brains to sort it out for over 8 months.
And we have had no bill in 10 months!!!
One word Shat.
Then you go and sue the human
Energy price cap per unit and standing charge 1 October to 31 December 2024:
Electricity: 24.50 pence per kWh, 60.99 pence daily standing charge
Gas: 6.24 pence per kWh, 31.66 pence daily standing charge
Just remember that these prices are only good for people who DO NOT have a contract. That's why it's better be without the contract because at least companies cannot legally charge you more than what Ofgem has officially set up. I always pay for what I use and I do not have a DD. I always give my meters readings at the end of the month and I pay for what I used.
A new post office issue? 🤔
Oh yeah.................. The Post Office took that tack....." Not our system at fault!".... Pull the other one!
I once received a gas bill for 540 pounds when I contacted brit gas and explained I am fully electric they said can u pay some of it what a joke
That’s why I love pay as you go it was here when I moved in and it never bothered getting it changed, less chance of being scammed by the companies. Their migration issue “is always in the favour of the company, not the customer. Let that sink in, if some people never challenge it, it’s more money for them. They should get finned by the government
What annoys me is that the charges were higher than my bill , do something about those so we can afford the bloomin bill
Nothing to do with Smart Meters?
From recent conversations I’ve had. Many folk who are with British Gas experience financial issues.
Always down to migration !
LOL, no faults with the system? How come customers receive their bill? What type of nonsense is that? Poor people!!!!!!!!!!!!!!!!!!!!!!! What is happening to UK????????????????????????????
Complain, complain and keep complaining. Businesses take the public for granted. Make them deal with thousands of complaints. Service standards overall is depreciating quickly, which is fine when there is choice for consumers, not in resteixted marlets however. Just domt stop complaining and sue them for everything and anything.
There was nothing wrong with the post office software either, and we know what eventually happened there.
The disUnited Kingdump proving itself to be utterly inept and useless - again. Starmer intends on holding a summit on inward investment. Who the hell is going to be stupid enough to invest in a country where the workers make major errors like this and consistently do so. The UK was NEVER this stupid or so bad. What the hell happened??
Brexshit.
@@ModelsExInferis Spot on.
Why should there be a knock on her door? How could bailiffs come and how could there be bailiff intervention without both a county court judgement (which she would be aware of and would have been informed about by the court when the application was made and given an opportunity to enter a defence) AND a subsequent application to the court for bailiff enforcement following the successful granting of a county court judgement? Debt collection agencies are NOT bailiffs and have no enforcement powers of any sort. Why should this affect their credit files unless the bills remained unpaid and undisputed? I don't think the woman complaining about damage to her credit files for several months is telling the FULL story.
If I received an incorrect bill, I would take a meter reading, compare it to the (possibly estimated) meter reading on the bill and provide a correct meter reading. This can be done online and triggers a new bill. Bills are based on meter readings. If I received 50 bills a day (presumably for different amounts not just the result of somebody setting the printer to 50 copies instead of 1?) I would call British Gas. Interestingly, not one of these whinging individuals mentions ever having called British Gas to discuss the matter and what the result of the call was. Strange. Also, most people pay by fixed monthly direct debit these days; very few people still have full payment for gas used monthly or quarterly billing. I am a British Gas customer and have encountered no problems.
@@Ben-xe8ps Lucky you.😇
Plot twist - her house is a tardis with 100 other houses inside.
Contact Ofwat .
What will the water regulator do? 😅
@@firestarter1888 I’m not sure!😳
Ofgem
@@rezwhap whoops , I’m corrected! Too right ! Of watt is for water😂
I’m one of them £450 for 2 weeks no gas used
Sue the company! A classic opportunity for a Class Action Court case! 😊
I have the same problem. I keep on getting bills all the time. What is the best solution around this? When I phone & make a complaint and tell them the problem . They don't listen
Ombudsman mate.
British gas made me bankrupt despite having no gas for 2 years.
They are acting like criminals. Cancel your direct debits.
It is highly unlikely in the extreme that a utility company would attempt to instigate bankruptcy proceedings against an individual.
@@Ben-xe8ps Really? It happened to me.
I Do hope that the fact they made me,Bankrupt. Maybe. I. Have a, Claim, against them. After all, they, ruined my reputation!
@@GARYINLEEDS I really don't think so. Not bankruptcy. Worst case scenario in the case of an unpaid utility bill which you failed to pay, dispute or otherwise address would be an application to a court for a county court judgement which you would have been informed about by the court and given an opportunity by the court to defend. If your defence was unsuccessful or you failed to enter a defence and the judgement was granted, they MAY, if the amount was significant, have applied to the court for some type of enforcement action such as an attachment of earnings or court bailiff enforcement, although this would be highly unusual in the case of personal utility bill debt. But to instigate bankruptcy proceedings in a bankruptcy court and be successful, NO WAY.
That’s quite a chair she’s got 😮
An absolute mess …! 😢
Ahhh Sovereignty... Innit!!
simple change to another energy firm.....simple
They are lying they pay off compensation and sort the payments asap!😮
The waste of paper as well.
😡😩Is it the same bill or different bills, different amounts or what?🇺🇸RIDICULOUS.
Don't sign up to these Scammers nuff said!
so what's being sent out are duplicate copy older bill, that have already been paid, or do live next door to the bloke how goes out smart meter reading black box, and get new reading every start round and posable also one goes back home at the end of the day? just pay most resent one with highest meter reading?
EH ?