Hey Brian, hearing a dealership raise the price over sticker by 10k is a crime and should be illegal. What makes this even worse is that you worked for the dealership and if anything they should keep the vehicle at MSRP for you. My personal feeling would be to walk away from this dealership and trash the dealership and the GM on the internet. They don’t deserve the business, would definitely post buyer beware on this dealership. Keep looking and you will find a true loyal dealership…
That tundra you own is more valuable than that Ford so don’t pay that extra 10 K and keep your tundra. My wife drives a tundra and absolutely loves it. You will have less problems with that Toyota in the long run. And keep trashing the dealership on the Internet for what they did to you that is absolutely horrible.
Somebody saw the car and offered the dealer over the sticker and because they are not an honorable dealer they figured they could get the person who ordered the vehicle to come up with some more money. The dealer is willing to pit two stupid buyers against themselves to increase their profit.
What would they have done if you still worked there? There is no way I would ever pay more than MSRP for anything, no matter some shortage or any other BS reason. Good luck on it Brian!
I’m in Pittsburgh and now will never go to Moon Twp Ford, regardless of how they handle this. I’m getting my Bronco for $1000 under invoice, but I did get it in writing when ordering. I would not pay the $5k over either as even though a small group of dealers may be charging a high ADM, thousands of dealers are offering MSRP. If this is how they treat a 19 year employee, imagine how they treat regular walk in customers.
@@PIPSBURGHVIEWS I’m got mine from Stephen’s Auto Center in Danville, WV. They’ve been first class, have courted Bronco buyers and are straight shooters. They even posted their deal -$1000 off invoice on their website. They are going for volume and not screwing people over. They probably have more Bronco reservations than all Allegheny County dealers combined. I shopped local too last year and no dealers would commit even to MSRP at the time so I went there and couldn’t be happier.
@ubeuonly 1 While I would never recommend anyone Even pay sticker for a car, I don’t feel you’re really upside down unless you owe more of a car then it’s worth. We had $25,000 equity in my minivan, so we will be fine.
I’ll never look at dealerships the same way again. Since the shortage, they have really showed their true colors. They are even below ambulance chasing lawyers. My vehicles are both 12 years old and I’ll drive them till the wheels fall off. I’ll never give a penny to any stealership!
I live in the H E B area, and I've heard some bad things about Grapevine Ford. What about Sam Pack's Five Star Ford dealerships? Are they doing their clients better on this?
Back in 2010, I was looking to purchase a new Shelby GT 500. The dealers in my area were doing the exact same thing, 10 - 20K over sticker. I called Ford to complain and they told me that there was nothing they could do. I ended up purchasing the exact car I wanted from another dealership in another state, no ADM. What a crock of crap.
@@Mustgtcs07 Special or high demand products reveal the character and culture of a business. I'm afraid a lot of car dealers don't value their customers period.
I contacted Ford directly several times and they maintain that the dealership can do whatever they please since they're independent franchises. They're going to hide behind that but I'm looking in to how to counter. Class action sounds about right
If they bump the price just like that, I'll leave the Bronco right there. Anyways those Broncos are overpriced and with all the issues they are having, I would keep the Tundra. I learned long time ago that you NEVER buy first gen vehicles. Went thru one of those and it was nothing but trouble.
Definetly do not buy a first gen vehicle from german or US brand.honda and toyota maybe.I bought the first gen 2010 Honda crosstour and never had a prob--I even traded it in last year after 10 years and every button was just as tight as the day i bought it.I bought a 2020 Stinger--waited the 2 years so that KIA could work out the kinks.Even on the forums and JD all the probelms with stingers are on 2018 and some 2019--but 2020 and above have green ratings all the way around.
i totally agree with you, For me CHARACTER MATTERS, We have dealers in my area that are jacking the price well above MSRP I will remember them when i get ready to purchase another vehicle. This really should be illegal but its not.
Thanks for the video, Brian. I reserved a F150 Lightening through Moon Twp about 6 weeks ago…. I’ll be heading over there tmrw to change that to another dealer and let them know why they can get f!@#ed… onLy reason I chose them was bc you and Mike seemed to get treated well. That just went out the window. If they’re going to jack around a 19yr veteran of the company, what are they going to do to normal Joe, me?? What’s going to be my surprise markup when I go to pickup my SO $80k sticker “high-demand” Lightening…?? Luckily, they won’t have a chance to find out.. then they play the GM is on vacation card… what BS. What is this? The 1990s BS car buying experience. I thought we were passed that.
I just tweeted this video and tagged Mike Levine Ford North America Product Communications director, do the same and hopefully we can help this couple get their car at MSRP.
Brian I just watched this video and I am so sorry you are going through all of this with getting this bronco . I can't believe how you and your wife are bring treated at this dealership especially since you put 19 years of service in there . I hope that you and your wife find a resolution to this issue soon and she is able to get the Ford bronco she built . I could tell how very excited she was and I was angry with you both and felt your emotions . I know how exciting it is to get a vehicle and that excitement should not have been taken away from your wife
I would have taken for the test drive - driven it into guard rails down both sides - taken the doors off and ran over them a few times in 4WD - filled it with water - then walked back to the dealership handing them a piece of paper with the coordinates where they could find it. I have one arriving in early October - if my dealer pulls that shit - my plan - is exactly as stated above.
I understand your dilemma. If it wasn't something that your wife had ordered herself, I feel pretty confident that you would have told them where to SHOVE IT!
F*ck Moon township ford! That's NOT business thats called greed my friend! And for a dealer that you worked for for almost two decades at, f them id go to another dealer. Very shortly these dealers will be getting a rush of vehicles when they finally get chips and they will have more cars/ trucks than they know what to do with. Unreal, wish the best of luck to you both!
I feel really bad for you guys. My grandfather also worked at Ford. And I’m a little upset at how they treat family. I’m also looking to got one as well, so this is disturbing to me
I wouldn't give them a penny over sticker!!! That's a horrible business practice and the fact you worked there for years!! You should call the owner and if they charge you a penny over sticker then make a video about it so everyone knows what dirt bags they are!!!! If your wife wasn't so heartbroken you should have walked already!!! They are true scumbags!!!!!!!!
I wasn't planning to but there are a lot of stupid people paying up to $50k over sticker for these things. I am going to try and work something out for her sake.
So wait, you guys ordered the bronco for a specific price and then went to pick it up and theyre trying to charge 10,000 more? I would sue them for false advertising and also prolly never buy another vehicle from them ever again.
Ford sucks! I would never pay them those numbers. Don’t buy from greedy dealers. I just bought a used 2021 and got 9500k off sticker with 2700 miles on the care from a private buyer that is really rare even in good times. Keep looking it’s not worth it… save your money and those Broncos are crap cars anyway. Won’t be worth jack in few years! Looks outdated already.
Cool prize pack! I’m not going to be doing any dealing at Moon for sure! First time seeing your channel. Nice to see another western PA RUclips channel. -Chad
100% Scumbag Dealership you are dealing with there. Our came in and they didn't try to steal any extra money from them. You should 100% call them out on all forms of social media and review boards. "They don't want you to flip it" is such garbage. THAT'S exactly what they do for a living. I'd warn absolutely everyone from dealing with such awful people. Our dealer would absolutely never do that. You ordered it with a set price. I'm pissed for you!!!
Thank you. As luck would have it, our story got picked up by multiple national media outlets and they got a ton of negative press. What trim did you guys get? Would you mind telling my viewers where you bought it? I like to give the good dealers credit whenever possible.
You should NOT pay a dollar more…especially since you worked there and gave your sweat for 19 years! I would have returned at night and burned that shit hole down to the ground !
Im sorry but you needed the email from Ford that stated your MSRP is guaranteed. If you didn’t get that it’s difficult no doubt. I sat down with my dealership and they told me they would honor my MSRP because I had that communication from Ford…plus I’m a hard ass.
It is absurd the prices of cars now! Car manufacturers says it's due to inflation, the problem is that We are not getting payed accordingly to inflation!
Ok…. I really like your Bronco…. Great color and options. However, I nearly died when I saw under the hood. Ok, I know I’m odd, but when I wash my trucks, I also wash and dry under the hood. The engine compartment is a mess from what the video showed. How can FORD expect us to keep it clean much less have a mechanic work on it. Hopefully Ford will clean it up on later model years. I’m guessing it will take 2-3 years to work out all the bugs.
@@PIPSBURGHVIEWS I’m old. Remember when the 60’s and 70’s broncos were new…. They were so simple, easy to modify and work on. I’m glad Ford is making them again. It should help push Jeep to improve the Wrangler as they really tend to “To 'rest on their laurels'”. I do have to say the Jeep engine compartment is relatively simple and clean.
Not true u check out lumber prices lately or the price people are selling homes for or what gas goes for these days this is what you get when you don t have a president running the country I mean there's Joe but not sure he counts
i worked for a FORD DEALERSHIP in Scotland a long time age ,reps from FORD USED TO VISIT ABOUT EVERY 2 MONTH . bosses always on edge as 3/4 black marks could cost the Franchise. tell them to stick it ,COMPLAIN TO FORD and slag them on you tube facebook etc.
I talked to Ford and the local rep. There was nothing they could do about it. All they said was that I could file a complaint. Our story did get picked up by multiple national media outlets and they got a ton of negative press. Here is how it played out. ruclips.net/video/GzYLRNAkP6c/видео.html
Brian I would partner with Mike at Autovlog and put this dealer on blast, what a bunch of bull. The negative publicity will cost them way more the 10k they are charging.
Didn't you get the MSRP Deal in writing when you ordered it? If you didn't then I'm not surprised at all they are marking it up. I've bought several cars (long wait lists, high demand), and I always get MSRP in writing. I've had people offer me 10K, 20K over what I bought my cars for on the same day I purchased it. There are a lot of people with money to waste and they are willing to pay way over MSRP just to be one of the first. But I've always kept my cars (one of the first production numbers and MSRP) because I was smart enough to get on the waiting list, order the car, get MSRP in writing, so I keep the vehicle, even though I could easily flip them for 20K over MSRP. But then I wouldn't get to be one of the first to enjoy the vehicle. IF you got the deal MSRP IN WRITING then I'd be getting a lawyer and they'd be selling you the Bronco for MSRP.
I didn't think I needed to protect myself based on my relationship with the dealer...........I was wrong. Here is what went down. ruclips.net/video/U83p8Io79y4/видео.html
@@TucoJames-qn3iv interesting, we are happy with the looks. I would have to spend $70k plus to get a comparable Defender and as a tech for 24 years I have learned that Land Rovers are some of the most unreliable and expensive to maintain vehicles on the road.
This is depressing and criminal. They should honor the price. I gave up on Ford and went back to Toyota after constant bait and switch pricing. Would show up to dealer and they wanted upwards of 15K over their original asking price once I'm on the lot.
They wait A FULL YEAR for a car and the dealer totally destroys the 'new car experience'. Just plain shitty on the dealer's part.... - They ordered it at 'x' price, they should pay 'x' price. Otherwise fuck them. Really, go buy one from another dealer just out of spite.
I watched your other video. I'm glad you got the car you wanted. I've always held the position of refusing to pay over MSRP for any car, but in your situation I would then not have a new Bronco. I probably would not have called them back if they had insulted us with a $10k ADM. That acronym shouldn't even exist. Seeing/hearing your wife so distraught over the markup was terrible. Sorry she went through that. Working with dealers is such a soul-crushing process. I may have missed it but I'm glad you didn't cover the financing and extended warranty exercises they pull on people.
What the actual hell? Freaking thieves. I’ve had mechanical issues with every Ford I’ve ever owned. All were trucks. I’m so sorry to see the disappointment on your wife’s face. I guess PISSED would better describe my reaction. Total bull 💩
I have been back and forth with my local dealer . They wanted $13k over MSRP 😂, mind you I have purchased/leased 10 vehicles from them and sent them countless customers. I'm done with them . I found a list of dealers that aren't marking them up. I would never pay over MSRP for a mass produced vehicle. Never.
How true is that list? I ordered in July 2020 and it arrives this Friday. The list has my dealer here in Hawaii on it as not one to mark up but I’m still bracing myself for the worse 😞 I went to dealership and saw display one marked up for $9,995.
Ford CEO Jim Farley is considering going direct to customer, as posted online. These dealers are trying to survive with reduced inventory but $10k is absurd. Good luck in future purchase. Broncos are hot commodity, but really not sure of their reliability based on research of EcoBoost engines.
This is absolutely the biggest reason he is going direct. When we bought this, inventory wasn’t nearly as bad as it is not and they still tried to bang for $10k over. This is what ended up happening. ruclips.net/video/U83p8Io79y4/видео.html
@@PIPSBURGHVIEWS Ford should stop selling cars to dealerships that engage in these practices. Unfortunately the corporate religion of worshipping the bottom line rules supreme.
You worked for them for 19 years and they couldn't at least honor the price that they agreed to? I would be skipping the GM and talking directly with the owner of the dealership. They deserve to go bankrupt with that kind of behavior.
@@socalrenegal9409 That email guaranteed that the MSRP would not go up while deliveries were delayed. It did not guarantee that dealers would sell at MSRP, unfortunately
@@BudgetBronco This is taken from the email: Offering price protection to all current Bronco order and reservation holders (as of March 19, 2021). This will ensure you will not see an increase in the MSRP if you receive an equivalent 2022 model year Bronco. You see, at the time Ford didn’t know how long it would take reservation holders to get their Bronco, so they issued a price protection across the board. People started letting their reservations go and switching to different builds. It didn’t matter for the ones who made no changes, their still was a price protection on the MSRP. Ford is very strict on the dealerships so this guy and his wife need to file a complaint against the dealership and get their MSRP as promised.
With that much plastic under the hood these vehicles won't last 100,000 30 plus year Ford motor tech. Problems before 10,000 5 days a week working on new under warranty vehicle's.
I’d go buy another Toyota my dude! Fords quality has gone way down hill in the last ten years. Pretty sure the motor will start rattling way before it’s paid off…
I am going to but the new Tundra as soon as it’s available. Oddly enough, it seems they worked out all the bugs in the 2.7L for now but only time will tell.
@@PIPSBURGHVIEWS You are wrong...if it was a Toyota, most smart people would think, great, they are getting a Toyota, a reliable vehicle. Instead, it is a first year Bronco that will probably spend more time in the shop than not.
just order another one and get a contract this time. I thought when you ordered a car you had to pay a down and sign a contract anyway? Id just lease a 1st year new model anyway, you've had to have seen the production problem that are already seeing even on the soft top model (rear hinge hitting body on folding, rattling speaker grills, simple production stuff that is a product of a hasty rollout). Good luck. $50K and 20mpg? stellar..........
If I had ordered another one, I would not have taken delivery until 2023. As an automotive RUclipsr it pays to be first. Also, it gets less than 20 mpg☹️
Subscribing because I gotta know how this turns out. You should blow them up on Twitter this is insanity. I understand markups for all of us who don’t have one built but I’ve never heard of a dealership doing someone dirty like this
The reason I won't buy a car or truck now....looking and watching making notes of dealers pulling this and when the supply is back up will go to the same dealers and offer 10k under sticker.....if they don't accept will leave and tell them it was to make up for them ripping people off when they could.....karma is a bitch
I have an Outer Banks on order with my dealer and I went through this exact question with them multiple times. I told them that based on my research if I'm able to find a Bronco here in the wild, which is possible, at least here in NorCal. However, IF I found a random Bronco in the wild, I would likely pay a Mark-up of $5k. Dealers are able to Mark-up some Bronco b/c roughly 10% of the Total Bronco stock are dealer vehicles they can sell, but 85-90% of Bronco are direct order. But, some of those orders will fall through and those dealers can then sell those Bronco's for a Mark-up as well. BUT, if you Reserve online, and wait for your order I was told that I would be guaranteed MSRP. I was told this by multiple sales reps and multiple dealers, but all of this was in California. I've also found similar language on various Ford Reports and some of the internal memo's that have came out recently. So if you wait for your specific order and they still attempt to charge you a Mark-up... Even a $5k mark-up you can REPORT that Dealer to Ford. They will LOSE Inventory Allocation and Ranking by doing stunts like that. Some dealers will still do that, even knowing that they will be placed on probation or lose allocation... But, you shouldn't even have to pay the additional $5k you offered. I would report them to Ford, if you haven't yet. So sorry to hear about this terrible experience. If I heard it right and you really worked at that very dealership for 19 years, that's absolutely disgraceful. They should be ashamed.
Good to know… I received my bronco in late July… I did end up paying 4K markup on my order… and that’s with dealing with a sales manager. Even though when I made my deposit I was quoted MSRP. I love my bronco but my experience with this dealer has definitely taken any future business away, at least from me.
I live in California and just today my dealer told me there was a $25,000 markup on my bronco. They didn't even do me the courtesy of telling me a week in advance just completely blindsided me. I called Ford and they told me the only way you can guarantee the price is by signing an a written agreement with the dealership. Which of course I didn't because they make the process for ordering and reserving so difficult that you're just happy to receive your printout when it's finally over. But like you I asked and they all said to a t that the only way to get the vehicle without a markup was by ordering. Why would I pay $25 g over the sticker price after waiting 8 months when I could have taken a vehicle on the lot that was only marked up by 15k??
Typical Falconi. He also owns Mountaineer Honda, Washington Honda, Dunbar Honda...etc. They have used these tactics for years, but you people still use them when you could travel to places like Bobby Rahal and receive a fair price with some honesty.
Had I not worked for them for 19 years, I would have bought somewhere else. I thought the were going to take care of me on the Bronco.......I was wrong. I did have a short stint and Rahal but never bought anything there.
Sorry I would not only NOT buy that Bronco I would let everyone know what they're doing. All the customers who ordered Bronco's from them have the right to know. Ford has created a fierce demand for these vehicles and it is your choice to resell it. That dealership is pretty disgusting to try to take that resell profit away from you. Especially since your wife and you took away from your income to do the most important job on the planet, raise your kids at home in their formative years. I'd walk and never give them my business again. Sorry you had to work there for 19 years with this as your thank you gift. Wow!!!
The Bronco I'm most excited about is the 2dr one with the big wheels and manual transmission,but definitely not if the dealerships pull that kind of crap..
That’s why I bought a Jeep last month. Not cool of Ford or the dealer. “Business is business” No! I will never buy another Car from that dealer if they did that to me. Ford is really screwing up allowing dealerto get cars before reservation holders are fulfilled. So, i bought a Rubicon!
Congratulations on the Rubicon! We were really close to buying the Sahara. I don’t plan to buy from them again, just use there service department for warranty work if needed.
I’m in the San Fernando Valley in CA and they are marking up 25k. TWENTY FIVE THOUSAND. I got a previous Ford at Galpin Ford and just to see how the dealers aren’t even trying like… it left me baffled. That and they refuse to haggle with the 25k. I went with Sunrise Ford in NoHo and I got two different people confirming I’ll get it at MSRP. Seriously hope I don’t go through what you did.
$25k is crazy! Most dealerships were selling customer orders at sticker, I just picked the wrong one! I have another one on order that will be at sticker. Going into production next week.
When I went to order a Bronco they told me I’d have to pay an additional $3K for just the base 2 door with soft top. So the vehicle would have cost $36K. I said bye and bought a Jeep Wrangler JL Unlimited Sport S. I spent more money and my Wrangler had way more options. Jeep wasn’t playing games like Ford.
It depends on the vehicle and dealership. They are still charging over sticker for the TRX and 392. They also did it when the Gladiator came out. Congratulations on the new Jeep!
Regular Americans can't afford these vehicles anymore. If you finance one, you'll be paying big bucks for 10 to 15 years. You won't be able to afford to live anywhere, so make sure your vehicle is big enough to sleep in!
If you are that emotional then the best thing to do that day was to go home and think about it for awhile. The fact that someone is raising the price just Cause they can I would tell the Ford dealer to shove it and go spend that 62,000 on a brand new 2021-2022 GX 460 Lexus. Now that is a vehicle and will last you guys a lifetime.
This is America and it is and will always be about the money. $ 5,000 or $10,000 above the sticker is great if you earn $ 300, 000 or more to tickle your short term fancy. In the long run buy it a couple of years down the road when the manufacturer has ironed out most of the inevitable bug.. Good luck.
That is SO WRONG! I’d be looking for a legal option to force the dealership to stick with the agreed upon price. This BS is why people hate working with dealerships. SMH
Heard from a retired salesman , they don't know the cost of the vehicle just the owners know ,and you can get any where from 5--8 thousand below sticker and they still will make a profit. So if you pay above sticker your getting screwed.
When I ordered my vehicle from Ford I got a contract .. they had to stick to it...they couldn't raise the price.....always get a purchase contract.!!!!!
Walk away. Don’t reward bad behavior by the dealer and ultimately Ford. I get that we are living in dynamic times and this chip shortage is killing dealers, but stories like this show that both have zero integrity. You make a deal, you stand by it. I wouldn’t pay a penny over the original deal you made. Go buy a Jeep.
I haven’t watched a follow up video, but I hope you didn’t pay a dollar over Msrp. It’s a car, they will make more. If you have money to blow fine do it, but if you are not loaded you shouldn’t waste 5k. Anyone who remotely cares about 5k should not just waste it by giving it to a dealer who is trying to extort you. And I don’t mean “we can afford it”. I mean if 5k blew out your window on the highway you could laugh and not turn around- then go for it- otherwise no.
Wow, this is just disrespectful and greedy from the dealership. I can’t even believe they are doing that knowing that u r filming and gonna talk about it. Here in saudi arabia if the dealership raise only one dollar above MRSP or at least the original price u both agreed on; just a phone call to the ministry of commerce and investment and they will fine the dealership, post it on the newspaper and give you your original price. U dont even need to file a law suit or anything they will take care of everything. Anyways , i hope u guys enjoy your Bronco and thank you for keeping us aware about such corrupt corporate that people should stay away from.
She ordered the car and the dealer raised the price at delivery? It's my understanding that before the dealership will order the car... #1. If you're financing they will check your financing to make sure that everything is in order. #2. You and the dealership have to agree on the selling price of the car. #3. Buyer and seller sign a contract #4. Dealer orders the car. #5. You wait for delivery of the vehicle. #6. When the vehicle is delivered you pay the amount that was agreed upon in the contract. Did you sign a contract? Was the selling price of the vehicle included in the contract?
I have shopped at that dealer and will never go back. RUDEST people I have ever met and this we pre-pandemic. Go up the street and buy 4Runner. It will last a lot longer. Or buy a Honda up the street.
I ordered this one specifically for RUclips content. May consider the 4runner after the redesign but I am ordering a Tundra soon. This is what ended up happening. ruclips.net/video/U83p8Io79y4/видео.html
Very unfortunate, had working at 2 dealerships its hard knowing how screwed some people get and can people can sleep like babies at night. I had a friend quit do to not feeling good about what he does. Even as an employee I got screwed over decently. They'll get what's coming to them. Just wait there will be a overage of cars and no one will be able to buy due to car loans being more then what they're worth.
Why wouldn't you have made sure they were gonna sell it to you at sticker before you bought it when you confirmed your deal I confirm my deal put a 100 bucks From my reservation and that was it Add contact Ford directly I heard you're gonna punish dealers by not shipping them any more Broncos if they do any monkey
I should have taken more steps to protect myself but didn't think I needed to based on my history with the dealership. I talked to Ford three times but there was nothing they could do.
Real bastards for doing that. I hope they get a lot of bad press and customers avoid buying anything at this dealership. Always get a quote in writing and signed by the dealer. Only way you can take action when they try to screw you. Hope you find another Bronco for your wife. Good luck.
This video got picked up by multiple national media outlets and they got a ton of bad press. I didn’t think I needed to sign anything due to my relationship with them. Check out the “Bronco drama part 2” video when you get a chance for the rest of the story.
Any dealer that marks up a price over MSRP is a crooked dealer and you should never do business with them. The only exception to that is if the vehicle is a limited edition item like the Ford GT. On a regular production vehicle, even when they first come out this is just poor business practices.
MSRP- market suggested retail price. Market depicts these rises in prizes not the dealer. Basic economics. Now do i agree with it? Absolutely not but the markets the market
No way in hell my friends.... The dealership is just proving why everyone hates dealerships and how big a crooks they are, have been and probably always will be. I would wait another three years and get one then after their a common vehicle. Buying a vehicle after you get screwed in such a manner just some forces that they think they were right and that's how they will always do business because they can bend people to their will. We have to stand up or this type of business practice will never change.
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Hey Brian, hearing a dealership raise the price over sticker by 10k is a crime and should be illegal.
What makes this even worse is that you worked for the dealership and if anything they should keep the vehicle at MSRP for you. My personal feeling would be to walk away from this dealership and trash the dealership and the GM on the internet. They don’t deserve the business, would definitely post buyer beware on this dealership. Keep looking and you will find a true loyal dealership…
I agree with you but I'm still being optimistic that we can work something out.
yup. Sec. 301.2 - Advertising requirements under Penn Code Title 37 lays out what is unacceptable.
That tundra you own is more valuable than that Ford so don’t pay that extra 10 K and keep your tundra. My wife drives a tundra and absolutely loves it. You will have less problems with that Toyota in the long run. And keep trashing the dealership on the Internet for what they did to you that is absolutely horrible.
According to Ford, Dealers are not allowed to mark up the Bronco to reservation holders.
I hope you do not pay. This is extortion.
That is absolutely a crap move on Moon Twp Ford's part to do that. It was an ordered car, not a floor stock item for sale, total BS!! Good luck.
Thanks. Not happy but we are still negotiating.
Not a fan of the Gray Primer paint job... Or the dealer jacking the price..
That engine bay is a garbage dump
Most new cars look like this, they just have covers over everything.
Somebody saw the car and offered the dealer over the sticker and because they are not an honorable dealer they figured they could get the person who ordered the vehicle to come up with some more money. The dealer is willing to pit two stupid buyers against themselves to increase their profit.
The next one in line was willing to pay $15k over, I couldn't let that happen!
What would they have done if you still worked there? There is no way I would ever pay more than MSRP for anything, no matter some shortage or any other BS reason. Good luck on it Brian!
Thanks Thomas, not sure how this would have went if I was still there.
@@PIPSBURGHVIEWS They'd be like "you get it right? cmon you work here you know there's a shortage!"
Ive seen one Bronco in Connecticut overpriced 15 k for lover trim level!!! Regural 40k they asked 55k for nothing inside. Crazy !!!
@@anotherworld3460 I have seen as much as $50k over for a 1st edition!!
Also lol
I’m in Pittsburgh and now will never go to Moon Twp Ford, regardless of how they handle this. I’m getting my Bronco for $1000 under invoice, but I did get it in writing when ordering. I would not pay the $5k over either as even though a small group of dealers may be charging a high ADM, thousands of dealers are offering MSRP. If this is how they treat a 19 year employee, imagine how they treat regular walk in customers.
Where are you getting your from?
@@PIPSBURGHVIEWS I’m got mine from Stephen’s Auto Center in Danville, WV. They’ve been first class, have courted Bronco buyers and are straight shooters. They even posted their deal -$1000 off invoice on their website. They are going for volume and not screwing people over. They probably have more Bronco reservations than all Allegheny County dealers combined. I shopped local too last year and no dealers would commit even to MSRP at the time so I went there and couldn’t be happier.
They boned me a long time ago on a used diesel pickup
Depends on what terms he left under, and he should have gotten a signed buyers order.
@@mkbmj I left on good terms and I still hang out and or talk to many people there. That’s why I didn’t think I had to take any steps to cover myself.
1 year from now when your 25k upside on the car loan you'll regret it. And the lots will be full of these
It will be more like three years and we had a ton of equity in our trade.
Not if supply chain issues continue.
@ubeuonly 1 But if sales and management won't work with you, buy a used vehicle or keep what you have if you can.
@ubeuonly 1 While I would never recommend anyone Even pay sticker for a car, I don’t feel you’re really upside down unless you owe more of a car then it’s worth. We had $25,000 equity in my minivan, so we will be fine.
Yup
I suspect your subscribers and viewers and their friends will cost the dealer and GM more than they will extort from you.
My guess is that it won't cost GM anything. Did you watch the video? It's a FORD!
@@antigonish63 GM here is General Manager, as in the video.
I’ll never look at dealerships the same way again. Since the shortage, they have really showed their true colors. They are even below ambulance chasing lawyers. My vehicles are both 12 years old and I’ll drive them till the wheels fall off. I’ll never give a penny to any stealership!
I agree, I never thought this would happen to me! Especially by my friends.
Average lifespan of a car is 8-12 years
@@johnengland8619 not if you take car of your vehicle.
@@torturedjoemama sure I ride an old motorcycle
@@johnengland8619 my chevy Tahoe is 18 yrs old and still running strong
Grapevine Ford did that here and it got posted on the Bronco6g forums. Pretty sure Ford reached out and slapped the dealer into doing the right thing.
I live in the H E B area, and I've heard some bad things about Grapevine Ford. What about Sam Pack's Five Star Ford dealerships? Are they doing their clients better on this?
Back in 2010, I was looking to purchase a new Shelby GT 500. The dealers in my area were doing the exact same thing, 10 - 20K over sticker. I called Ford to complain and they told me that there was nothing they could do. I ended up purchasing the exact car I wanted from another dealership in another state, no ADM. What a crock of crap.
@@Mustgtcs07 Special or high demand products reveal the character and culture of a business. I'm afraid a lot of car dealers don't value their customers period.
I contacted Ford directly several times and they maintain that the dealership can do whatever they please since they're independent franchises. They're going to hide behind that but I'm looking in to how to counter. Class action sounds about right
If they bump the price just like that, I'll leave the Bronco right there. Anyways those Broncos are overpriced and with all the issues they are having, I would keep the Tundra. I learned long time ago that you NEVER buy first gen vehicles. Went thru one of those and it was nothing but trouble.
We did keep the Tundra. You always but first gen vehicles if you have a RUclips channel because that's what people want to see!
Definetly do not buy a first gen vehicle from german or US brand.honda and toyota maybe.I bought the first gen 2010 Honda crosstour and never had a prob--I even traded it in last year after 10 years and every button was just as tight as the day i bought it.I bought a 2020 Stinger--waited the 2 years so that KIA could work out the kinks.Even on the forums and JD all the probelms with stingers are on 2018 and some 2019--but 2020 and above have green ratings all the way around.
@@khronin As an automotive RUclipsr, It's my job to buy the latest and greatest for your viewing pleasure!
@@PIPSBURGHVIEWS so your priority is RUclips views over a practical car purchase?
@@raceface48 The Bronco fulfills both needs
“Bait and Switch” is illegal even if you settled on a price orally.
......I thought we did. I didn't think I would have to have anything in writing because of my history with them.
Times like these bring out people (and business owners') true character.
If the GM changes the terms on me, I'll loudly tell him for the whole place to hear "You can kiss my a$$!"
i totally agree with you, For me CHARACTER MATTERS, We have dealers in my area that are jacking the price well above MSRP I will remember them when i get ready to purchase another vehicle. This really should be illegal but its not.
Not a good business or business owners at all to do that to people it makes me sick!!
Thanks for the video, Brian. I reserved a F150 Lightening through Moon Twp about 6 weeks ago…. I’ll be heading over there tmrw to change that to another dealer and let them know why they can get f!@#ed… onLy reason I chose them was bc you and Mike seemed to get treated well. That just went out the window. If they’re going to jack around a 19yr veteran of the company, what are they going to do to normal Joe, me?? What’s going to be my surprise markup when I go to pickup my SO $80k sticker “high-demand” Lightening…?? Luckily, they won’t have a chance to find out.. then they play the GM is on vacation card… what BS. What is this? The 1990s BS car buying experience. I thought we were passed that.
Did you end up canceling?
yeah did you?
@@ashuroking007 This is what ended up happening.
ruclips.net/video/U83p8Io79y4/видео.html
Brian, you should delete these videos before any other dealers see them or you’re gonna get screwed the rest of your car buying life.
@@anooseholay He'll be fine, keep the videos up
My god. Look how empty that lot is. Wow.
And I hope the issues get resolved with the dealer in some kind of an amicable way!
I just tweeted this video and tagged Mike Levine Ford North America Product Communications director, do the same and hopefully we can help this couple get their car at MSRP.
Thank you!
Brian I just watched this video and I am so sorry you are going through all of this with getting this bronco . I can't believe how you and your wife are bring treated at this dealership especially since you put 19 years of service in there . I hope that you and your wife find a resolution to this issue soon and she is able to get the Ford bronco she built . I could tell how very excited she was and I was angry with you both and felt your emotions . I know how exciting it is to get a vehicle and that excitement should not have been taken away from your wife
Thanks for always bringing you positivity to the channel Rebecca!
Bail on moon RFN and go to Stephens in Danville WV. I'm in CA and would go to WV for that deal.
Honestly, the only thing I can say is 'they are a-holes!'
It's custom order, you're not buying it from the showroom!!
I was pretty disappointed but we still may work something out.
BTW, get Mike to cover this up-charge if he wants to do so. His viewers need to be aware of this as well!
@@aldozampatti I am still trying to get Mike to show my Mustang I bought in JUNE!
I would have taken for the test drive - driven it into guard rails down both sides - taken the doors off and ran over them a few times in 4WD - filled it with water - then walked back to the dealership handing them a piece of paper with the coordinates where they could find it. I have one arriving in early October - if my dealer pulls that shit - my plan - is exactly as stated above.
That did cross my mind multiple times!
You worked there how long!?! And they treat you like this! Thank you for proving to MY wife just how low a dealership can go.
19 years total.
@@PIPSBURGHVIEWS Damn! They don't value relationships! I wouldn't be quiet about it.
@@MisterMikeTexas this video kinda went viral, got picked up by Road and Track, Car and Driver, and Jalopnik just to name a few.
*Moon Township Ford* all you viewers know what to do
This story isn't over yet!
@@PIPSBURGHVIEWS *even $5k over bro smh on them*
This is just wrong man, dirty a** business... shame on them.
I understand your dilemma. If it wasn't something that your wife had ordered herself, I feel pretty confident that you would have told them where to SHOVE IT!
See how good the 4wheel drive is on this vehicle by driving it up the dealership's A^*!!!!!!!!!! What a crime. Complain to Ford!
Believe me, I thought about doing that and much more!! Here is how it played out.
ruclips.net/video/U83p8Io79y4/видео.html
F*ck Moon township ford! That's NOT business thats called greed my friend! And for a dealer that you worked for for almost two decades at, f them id go to another dealer. Very shortly these dealers will be getting a rush of vehicles when they finally get chips and they will have more cars/ trucks than they know what to do with. Unreal, wish the best of luck to you both!
Thanks John, I appreciate your support!
where the fck is the engine cover? that's garbo!
They took them off the F150s too, no idea why.
I feel really bad for you guys. My grandfather also worked at Ford. And I’m a little upset at how they treat family. I’m also looking to got one as well, so this is disturbing to me
I wouldn't give them a penny over sticker!!! That's a horrible business practice and the fact you worked there for years!! You should call the owner and if they charge you a penny over sticker then make a video about it so everyone knows what dirt bags they are!!!! If your wife wasn't so heartbroken you should have walked already!!! They are true scumbags!!!!!!!!
I wasn't planning to but there are a lot of stupid people paying up to $50k over sticker for these things. I am going to try and work something out for her sake.
So wait, you guys ordered the bronco for a specific price and then went to pick it up and theyre trying to charge 10,000 more?
I would sue them for false advertising and also prolly never buy another vehicle from them ever again.
That is exactly what happened! Here is how it played out.
ruclips.net/video/U83p8Io79y4/видео.html
Ford sucks! I would never pay them those numbers. Don’t buy from greedy dealers. I just bought a used 2021 and got 9500k off sticker with 2700 miles on the care from a private buyer that is really rare even in good times. Keep looking it’s not worth it… save your money and those Broncos are crap cars anyway. Won’t be worth jack in few years! Looks outdated already.
Is that moon twp? I would have never offered 5k over. There’s other dealers in Pgh that are offering invoice in writing.
I know but you just can't get one.
I have brokering for 17 years...walk away and take your time...never give these or any scumbags....even a dime over sticker
I’d tell them where to shove that Bronco!! I’d also laugh my butt off when this craziness is over and the beg for you to come back.
Normally, I totally would have but this is what happened.
ruclips.net/video/U83p8Io79y4/видео.html
"Theres a sucker born every minute"
PT Barnum
Contact Mike Levine at Ford he helps with dealer mark ups
Yur wife or Man of the house is right. Ford is in trouble and kicking out shit. Jeep always delivers to their customers.
Cool prize pack! I’m not going to be doing any dealing at Moon for sure! First time seeing your channel. Nice to see another western PA RUclips channel. -Chad
Thanks for watching! I am going to have to check out your channel.
Love how she was fucked off at that salesman! Just walk away and find another. Dealers are getting really stingy!
Wow! You can’t do that in Australia on a NEW car.
Used you can but the dealers can’t charge more like that.
100% Scumbag Dealership you are dealing with there. Our came in and they didn't try to steal any extra money from them. You should 100% call them out on all forms of social media and review boards. "They don't want you to flip it" is such garbage. THAT'S exactly what they do for a living. I'd warn absolutely everyone from dealing with such awful people. Our dealer would absolutely never do that. You ordered it with a set price. I'm pissed for you!!!
Thank you. As luck would have it, our story got picked up by multiple national media outlets and they got a ton of negative press. What trim did you guys get? Would you mind telling my viewers where you bought it? I like to give the good dealers credit whenever possible.
Shame on Ford for letting dealers mark it up 20% after the handshake. And they wonder why the struggle to compete.
I agree!
You should NOT pay a dollar more…especially since you worked there and gave your sweat for 19 years! I would have returned at night and burned that shit hole down to the ground !
I know I shouldn’t have and I had thoughts of doing way worse but here is what did happen.
ruclips.net/video/U83p8Io79y4/видео.html
Im sorry but you needed the email from Ford that stated your MSRP is guaranteed. If you didn’t get that it’s difficult no doubt. I sat down with my dealership and they told me they would honor my MSRP because I had that communication from Ford…plus I’m a hard ass.
The MSRP is guaranteed. The dealer price isn’t.
It is absurd the prices of cars now!
Car manufacturers says it's due to inflation, the problem is that We are not getting payed accordingly to inflation!
I could not agree more!
Ok…. I really like your Bronco…. Great color and options. However, I nearly died when I saw under the hood. Ok, I know I’m odd, but when I wash my trucks, I also wash and dry under the hood. The engine compartment is a mess from what the video showed. How can FORD expect us to keep it clean much less have a mechanic work on it.
Hopefully Ford will clean it up on later model years. I’m guessing it will take 2-3 years to work out all the bugs.
Thanks Bret! Defiantly not the prettiest engine compartment, they used to put "site shields" on the 2.7L in the F150 they stopped for some reason.
@@PIPSBURGHVIEWS I’m old. Remember when the 60’s and 70’s broncos were new…. They were so simple, easy to modify and work on.
I’m glad Ford is making them again. It should help push Jeep to improve the Wrangler as they really tend to “To 'rest on their laurels'”.
I do have to say the Jeep engine compartment is relatively simple and clean.
@@bret9741 I agree.
Raising the price to $10,000 for a Bronco you ordered? Wait … is that even legal? That’s absolutely wrong.
ITS CALLERD BULL SHIT ??????????????????????
Its super uncool but legal.
You know, in any other industry this would dang near be considered extortion.
For real!!
Not true u check out lumber prices lately or the price people are selling homes for or what gas goes for these days this is what you get when you don t have a president running the country I mean there's Joe but not sure he counts
@@chrisstockwell9235 we are in bad shape right now.
Glad I canceled mine with all the delays and the dealers jacking up the pricing. I ended up with another Tacoma.
Not all dealers are doing this shady crap but you can't go wrong with a Tacoma. I drove mine for a year and made money on it.
@@PIPSBURGHVIEWS this is my third Tacoma.
Good choice going with the Tacoma
Definitely keep the Tundra.You'll need it to tow the Bronco to the dealership once roadside warranty runs out
good responce
I will have it sold for a profit before that happens.
😂😂😂😂😂
@@PIPSBURGHVIEWS Ah so you are going to flip it like you said in the video you weren't?
@@PaulSullivan828 keeping it for a while, then hopefully make some money
i worked for a FORD DEALERSHIP in Scotland a long time age ,reps from FORD USED TO VISIT ABOUT EVERY 2 MONTH . bosses always on edge as 3/4 black marks could cost the Franchise. tell them to stick it ,COMPLAIN TO FORD and slag them on you tube facebook etc.
I talked to Ford and the local rep. There was nothing they could do about it. All they said was that I could file a complaint. Our story did get picked up by multiple national media outlets and they got a ton of negative press. Here is how it played out.
ruclips.net/video/GzYLRNAkP6c/видео.html
Brian I would partner with Mike at Autovlog and put this dealer on blast, what a bunch of bull. The negative publicity will cost them way more the 10k they are charging.
I didn't need to get Mike involved, the video has really taken off.
It's still shitty that they do this.
Didn't you get the MSRP Deal in writing when you ordered it? If you didn't then I'm not surprised at all they are marking it up. I've bought several cars (long wait lists, high demand), and I always get MSRP in writing. I've had people offer me 10K, 20K over what I bought my cars for on the same day I purchased it. There are a lot of people with money to waste and they are willing to pay way over MSRP just to be one of the first. But I've always kept my cars (one of the first production numbers and MSRP) because I was smart enough to get on the waiting list, order the car, get MSRP in writing, so I keep the vehicle, even though I could easily flip them for 20K over MSRP. But then I wouldn't get to be one of the first to enjoy the vehicle. IF you got the deal MSRP IN WRITING then I'd be getting a lawyer and they'd be selling you the Bronco for MSRP.
I didn't think I needed to protect myself based on my relationship with the dealer...........I was wrong. Here is what went down.
ruclips.net/video/U83p8Io79y4/видео.html
At 10k over MSRP you might as well go with a Defender!
Then you wouldn't be watch this video!
I'd also go with the Defender. First saw the Bronco in a mag looked bad ass, then saw the Bronco at a dealership very disappointing.
@@TucoJames-qn3iv interesting, we are happy with the looks. I would have to spend $70k plus to get a comparable Defender and as a tech for 24 years I have learned that Land Rovers are some of the most unreliable and expensive to maintain vehicles on the road.
They to actually want to drive it not look at it in the service department.
@@PIPSBURGHVIEWS Why wouldn't we watch "dealership screwed us on bronco so we bought a defender" video?
This is depressing and criminal. They should honor the price. I gave up on Ford and went back to Toyota after constant bait and switch pricing. Would show up to dealer and they wanted upwards of 15K over their original asking price once I'm on the lot.
We were completely shocked! Toyotas a better anyway.
So much for employees pricing that Ford used to advertise so much.
There isn't any on Broncos and he's a former employee.
@@nathanc.4862 a, d, and z are accepted, x does not have to be honored though some dealers are
They wait A FULL YEAR for a car and the dealer totally destroys the 'new car experience'. Just plain shitty on the dealer's part....
-
They ordered it at 'x' price, they should pay 'x' price. Otherwise fuck them. Really, go buy one from another dealer just out of spite.
I totally agree, I wish it were that easy to get another one. Here is how it played out.
ruclips.net/video/U83p8Io79y4/видео.html
I watched your other video. I'm glad you got the car you wanted.
I've always held the position of refusing to pay over MSRP for any car, but in your situation I would then not have a new Bronco. I probably would not have called them back if they had insulted us with a $10k ADM. That acronym shouldn't even exist. Seeing/hearing your wife so distraught over the markup was terrible. Sorry she went through that.
Working with dealers is such a soul-crushing process. I may have missed it but I'm glad you didn't cover the financing and extended warranty exercises they pull on people.
Thanks Dong, it was a very stressful experience.
What the actual hell? Freaking thieves. I’ve had mechanical issues with every Ford I’ve ever owned. All were trucks. I’m so sorry to see the disappointment on your wife’s face. I guess PISSED would better describe my reaction. Total bull 💩
Yah, it was a real crappy situation to be in.
I have been back and forth with my local dealer . They wanted $13k over MSRP 😂, mind you I have purchased/leased 10 vehicles from them and sent them countless customers. I'm done with them . I found a list of dealers that aren't marking them up. I would never pay over MSRP for a mass produced vehicle. Never.
I wanted to be one of the first with one, only reason I paid more.
How true is that list? I ordered in July 2020 and it arrives this Friday. The list has my dealer here in Hawaii on it as not one to mark up but I’m still bracing myself for the worse 😞 I went to dealership and saw display one marked up for $9,995.
Ford CEO Jim Farley is considering going direct to customer, as posted online. These dealers are trying to survive with reduced inventory but $10k is absurd. Good luck in future purchase. Broncos are hot commodity, but really not sure of their reliability based on research of EcoBoost engines.
This is absolutely the biggest reason he is going direct. When we bought this, inventory wasn’t nearly as bad as it is not and they still tried to bang for $10k over. This is what ended up happening.
ruclips.net/video/U83p8Io79y4/видео.html
*smh terrible business practices*
Everyone should boycott this dealership and any other dealership that engages in predatory sales practices.
Unfortunately, there is a lot of this going around right now.
@@PIPSBURGHVIEWS Ford should stop selling cars to dealerships that engage in these practices. Unfortunately the corporate religion of worshipping the bottom line rules supreme.
I believe Porsche is the only company to come out publicly and enforce that. Ford will limit Bronco orders if complaints are filed.
Not cool. I was told by Ford and my local dealer that they wouldn't go over msrp... bs man.
Dealers are selling them for for up to $50k over sticker!
You worked for them for 19 years and they couldn't at least honor the price that they agreed to? I would be skipping the GM and talking directly with the owner of the dealership. They deserve to go bankrupt with that kind of behavior.
I agree, it was disgusting.
Wait! Did you pay the $100 on the pre-order? That is supposed to lock in the price.
Exactly and Ford sent a communication to original reservation holders that stated the MSRP would be guaranteed.
@@socalrenegal9409 That email guaranteed that the MSRP would not go up while deliveries were delayed. It did not guarantee that dealers would sell at MSRP, unfortunately
@@BudgetBronco This is taken from the email:
Offering price protection to all current Bronco order and reservation holders (as of March 19, 2021). This will ensure you will not see an increase in the MSRP if you receive an equivalent 2022 model year Bronco.
You see, at the time Ford didn’t know how long it would take reservation holders to get their Bronco, so they issued a price protection across the board. People started letting their reservations go and switching to different builds. It didn’t matter for the ones who made no changes, their still was a price protection on the MSRP. Ford is very strict on the dealerships so this guy and his wife need to file a complaint against the dealership and get their MSRP as promised.
With that much plastic under the hood these vehicles won't last 100,000
30 plus year Ford motor tech.
Problems before 10,000
5 days a week working on new under warranty vehicle's.
I have heard of at least 5 Broncos dropping a valve and destroying the engine so far. I don't plan to keep this one too terribly long.
I’d go buy another Toyota my dude! Fords quality has gone way down hill in the last ten years. Pretty sure the motor will start rattling way before it’s paid off…
I am going to but the new Tundra as soon as it’s available. Oddly enough, it seems they worked out all the bugs in the 2.7L for now but only time will tell.
No Kidding hey . Toyota retained value alone . Very sorry
For this lady . Wait 3 years and buy it for 1/2 this amount.
@@Robsav-yx6vi if this was a Toyota, nobody would be watching right now!
@@PIPSBURGHVIEWS You are wrong...if it was a Toyota, most smart people would think, great, they are getting a Toyota, a reliable vehicle. Instead, it is a first year Bronco that will probably spend more time in the shop than not.
@@kathy0698 I own two Toyotas and don’t get nearly as many views on RUclips. I bought the Bronco specifically for RUclips content.
just order another one and get a contract this time. I thought when you ordered a car you had to pay a down and sign a contract anyway? Id just lease a 1st year new model anyway, you've had to have seen the production problem that are already seeing even on the soft top model (rear hinge hitting body on folding, rattling speaker grills, simple production stuff that is a product of a hasty rollout). Good luck. $50K and 20mpg? stellar..........
If I had ordered another one, I would not have taken delivery until 2023. As an automotive RUclipsr it pays to be first. Also, it gets less than 20 mpg☹️
Subscribing because I gotta know how this turns out. You should blow them up on Twitter this is insanity. I understand markups for all of us who don’t have one built but I’ve never heard of a dealership doing someone dirty like this
It's great to have you! Looks like the videos are gaining traction through multiple national media outlets.
The reason I won't buy a car or truck now....looking and watching making notes of dealers pulling this and when the supply is back up will go to the same dealers and offer 10k under sticker.....if they don't accept will leave and tell them it was to make up for them ripping people off when they could.....karma is a bitch
Oh, it's going to come back around and bite them for sure.
I have an Outer Banks on order with my dealer and I went through this exact question with them multiple times. I told them that based on my research if I'm able to find a Bronco here in the wild, which is possible, at least here in NorCal. However, IF I found a random Bronco in the wild, I would likely pay a Mark-up of $5k. Dealers are able to Mark-up some Bronco b/c roughly 10% of the Total Bronco stock are dealer vehicles they can sell, but 85-90% of Bronco are direct order. But, some of those orders will fall through and those dealers can then sell those Bronco's for a Mark-up as well. BUT, if you Reserve online, and wait for your order I was told that I would be guaranteed MSRP. I was told this by multiple sales reps and multiple dealers, but all of this was in California. I've also found similar language on various Ford Reports and some of the internal memo's that have came out recently. So if you wait for your specific order and they still attempt to charge you a Mark-up... Even a $5k mark-up you can REPORT that Dealer to Ford. They will LOSE Inventory Allocation and Ranking by doing stunts like that. Some dealers will still do that, even knowing that they will be placed on probation or lose allocation... But, you shouldn't even have to pay the additional $5k you offered. I would report them to Ford, if you haven't yet. So sorry to hear about this terrible experience. If I heard it right and you really worked at that very dealership for 19 years, that's absolutely disgraceful. They should be ashamed.
Good to know… I received my bronco in late July… I did end up paying 4K markup on my order… and that’s with dealing with a sales manager. Even though when I made my deposit I was quoted MSRP. I love my bronco but my experience with this dealer has definitely taken any future business away, at least from me.
I live in California and just today my dealer told me there was a $25,000 markup on my bronco. They didn't even do me the courtesy of telling me a week in advance just completely blindsided me. I called Ford and they told me the only way you can guarantee the price is by signing an a written agreement with the dealership. Which of course I didn't because they make the process for ordering and reserving so difficult that you're just happy to receive your printout when it's finally over. But like you I asked and they all said to a t that the only way to get the vehicle without a markup was by ordering. Why would I pay $25 g over the sticker price after waiting 8 months when I could have taken a vehicle on the lot that was only marked up by 15k??
Typical Falconi. He also owns Mountaineer Honda, Washington Honda, Dunbar Honda...etc.
They have used these tactics for years, but you people still use them when you could travel to places like Bobby Rahal and receive a fair price with some honesty.
Had I not worked for them for 19 years, I would have bought somewhere else. I thought the were going to take care of me on the Bronco.......I was wrong. I did have a short stint and Rahal but never bought anything there.
Your wife crying broke my heart, she deserves better from the dealership
I agree, it was a very emotional few days but she is super happy with her new ride!
Sorry I would not only NOT buy that Bronco I would let everyone know what they're doing. All the customers who ordered Bronco's from them have the right to know. Ford has created a fierce demand for these vehicles and it is your choice to resell it. That dealership is pretty disgusting to try to take that resell profit away from you. Especially since your wife and you took away from your income to do the most important job on the planet, raise your kids at home in their formative years. I'd walk and never give them my business again. Sorry you had to work there for 19 years with this as your thank you gift. Wow!!!
As luck would have it, this video is spreading very fast all over the country. I took one for the team.
The Bronco I'm most excited about is the 2dr one with the big wheels and manual transmission,but definitely not if the dealerships pull that kind of crap..
I originally ordered a 2 door wild trak but changed it for my wife.
That’s why I bought a Jeep last month. Not cool of Ford or the dealer. “Business is business” No! I will never buy another Car from that dealer if they did that to me. Ford is really screwing up allowing dealerto get cars before reservation holders are fulfilled. So, i bought a Rubicon!
Congratulations on the Rubicon! We were really close to buying the Sahara. I don’t plan to buy from them again, just use there service department for warranty work if needed.
you got a new subscriber today! You and your wife seem like awesome humans. dealerships suck!
Thanks Dan, it's great to have you!!
I’m in the San Fernando Valley in CA and they are marking up 25k. TWENTY FIVE THOUSAND. I got a previous Ford at Galpin Ford and just to see how the dealers aren’t even trying like… it left me baffled. That and they refuse to haggle with the 25k. I went with Sunrise Ford in NoHo and I got two different people confirming I’ll get it at MSRP. Seriously hope I don’t go through what you did.
$25k is crazy! Most dealerships were selling customer orders at sticker, I just picked the wrong one! I have another one on order that will be at sticker. Going into production next week.
When I went to order a Bronco they told me I’d have to pay an additional $3K for just the base 2 door with soft top. So the vehicle would have cost $36K. I said bye and bought a Jeep Wrangler JL Unlimited Sport S. I spent more money and my Wrangler had way more options. Jeep wasn’t playing games like Ford.
It depends on the vehicle and dealership. They are still charging over sticker for the TRX and 392. They also did it when the Gladiator came out. Congratulations on the new Jeep!
@@PIPSBURGHVIEWS Many thanks. I love my Jeep.
Regular Americans can't afford these vehicles anymore. If you finance one, you'll be paying big bucks for 10 to 15 years. You won't be able to afford to live anywhere, so make sure your vehicle is big enough to sleep in!
You are right prices keep going up and up but my paycheck doesn't.
Unfortunate news man. I can tell she really wants it! I hope to see that thing with the stang in the neighborhood soon!!
I hope we can make this one happen but I have some possible other Broncos for sticker.
If you are that emotional then the best thing to do that day was to go home and think about it for awhile. The fact that someone is raising the price just Cause they can I would tell the Ford dealer to shove it and go spend that 62,000 on a brand new 2021-2022 GX 460 Lexus. Now that is a vehicle and will last you guys a lifetime.
I agree and we did put a lot of thought into it. I ordered this specifically for RUclips content.
hope you are healthy and happy your a great person wish you and your family it sucks that dealers cant stand by their word
Thank you!
This is America and it is and will always be about the money. $ 5,000 or $10,000 above the sticker is great if you earn $ 300, 000 or more to tickle your short term fancy. In the long run buy it a couple of years down the road when the manufacturer has ironed out most of the inevitable bug.. Good luck.
I ordered this one specifically for RUclips content, so I needed it sooner than later.
That's disgusting and shameful behaviour on behalf of the dealership!
I would definitely walk away, just on principle!
If it were for me, I would have but is the first vehicle my wire really showed any interest in.
That is SO WRONG! I’d be looking for a legal option to force the dealership to stick with the agreed upon price. This BS is why people hate working with dealerships. SMH
I should have looked in to legal council. This is what happened.
ruclips.net/video/U83p8Io79y4/видео.html
Heard from a retired salesman , they don't know the cost of the vehicle just the owners know ,and you can get any where from 5--8 thousand below sticker and they still will make a profit. So if you pay above sticker your getting screwed.
I am certain I got screwed but on a vehicle at this price point they aren't making nearly that much at sticker.
When I ordered my vehicle from Ford I got a contract .. they had to stick to it...they couldn't raise the price.....always get a purchase contract.!!!!!
I should have protected myself more but based on my relationship with the dealership I didn’t think I needed to……..I was wrong
For 10 grand I’d walk, nothing is worth 10 over sticker. Scumbag dealer. We got the first Sport delivered to our dealer, under sticker.
I totally agree, check out the second half of the story.
ruclips.net/video/U83p8Io79y4/видео.html
Walk away. Don’t reward bad behavior by the dealer and ultimately Ford. I get that we are living in dynamic times and this chip shortage is killing dealers, but stories like this show that both have zero integrity. You make a deal, you stand by it. I wouldn’t pay a penny over the original deal you made.
Go buy a Jeep.
I normally would never do this but it was a unique situation. Here is what ended up happening.
ruclips.net/video/U83p8Io79y4/видео.html
I haven’t watched a follow up video, but I hope you didn’t pay a dollar over Msrp. It’s a car, they will make more. If you have money to blow fine do it, but if you are not loaded you shouldn’t waste 5k. Anyone who remotely cares about 5k should not just waste it by giving it to a dealer who is trying to extort you. And I don’t mean “we can afford it”. I mean if 5k blew out your window on the highway you could laugh and not turn around- then go for it- otherwise no.
I get it but I ordered this specifically for RUclips content. Should make all the mark up money back soon.
Wow, this is just disrespectful and greedy from the dealership. I can’t even believe they are doing that knowing that u r filming and gonna talk about it. Here in saudi arabia if the dealership raise only one dollar above MRSP or at least the original price u both agreed on; just a phone call to the ministry of commerce and investment and they will fine the dealership, post it on the newspaper and give you your original price. U dont even need to file a law suit or anything they will take care of everything.
Anyways , i hope u guys enjoy your Bronco and thank you for keeping us aware about such corrupt corporate that people should stay away from.
Thanks for watching!
She ordered the car and the dealer raised the price at delivery? It's my understanding that before the dealership will order the car... #1. If you're financing they will check your financing to make sure that everything is in order. #2. You and the dealership have to agree on the selling price of the car. #3. Buyer and seller sign a contract #4. Dealer orders the car. #5. You wait for delivery of the vehicle. #6. When the vehicle is delivered you pay the amount that was agreed upon in the contract. Did you sign a contract? Was the selling price of the vehicle included in the contract?
Didn't have to check for finance when ordered because they knew me, didn't sign a contract because I thought I knew them.......my mistake
I have shopped at that dealer and will never go back. RUDEST people I have ever met and this we pre-pandemic. Go up the street and buy 4Runner. It will last a lot longer. Or buy a Honda up the street.
I ordered this one specifically for RUclips content. May consider the 4runner after the redesign but I am ordering a Tundra soon. This is what ended up happening.
ruclips.net/video/U83p8Io79y4/видео.html
Very unfortunate, had working at 2 dealerships its hard knowing how screwed some people get and can people can sleep like babies at night. I had a friend quit do to not feeling good about what he does. Even as an employee I got screwed over decently. They'll get what's coming to them. Just wait there will be a overage of cars and no one will be able to buy due to car loans being more then what they're worth.
It was a very unexpected and crappy situation. Sorry to hear you just screwed as well.
Why wouldn't you have made sure they were gonna sell it to you at sticker before you bought it when you confirmed your deal
I confirm my deal put a 100 bucks From my reservation and that was it
Add contact Ford directly I heard you're gonna punish dealers by not shipping them any more Broncos if they do any monkey
I should have taken more steps to protect myself but didn't think I needed to based on my history with the dealership. I talked to Ford three times but there was nothing they could do.
Real bastards for doing that. I hope they get a lot of bad press and customers avoid buying anything at this dealership. Always get a quote in writing and signed by the dealer. Only way you can take action when they try to screw you. Hope you find another Bronco for your wife. Good luck.
This video got picked up by multiple national media outlets and they got a ton of bad press. I didn’t think I needed to sign anything due to my relationship with them. Check out the “Bronco drama part 2” video when you get a chance for the rest of the story.
At least your wife is well behaved. If that was my wife, well, there would be blood. Lots of blood. (Just joking and Halloween is coming up)
I did have to cut some stuff out but fortunately in didn't get physical!
Any dealer that marks up a price over MSRP is a crooked dealer and you should never do business with them. The only exception to that is if the vehicle is a limited edition item like the Ford GT. On a regular production vehicle, even when they first come out this is just poor business practices.
I agree!
Be done with that. It isn’t that special. Go drive a new Wrangler. I wouldn’t buy a hat from those guy’s service department. It’s just a car.
We drove the Wrangler but liked this one better, here is how it played out.
ruclips.net/video/U83p8Io79y4/видео.html
MSRP- market suggested retail price. Market depicts these rises in prizes not the dealer. Basic economics. Now do i agree with it? Absolutely not but the markets the market
I totally disagree with it on a customer ordered car. If it’s already on the lot then it’s a different story.
No way in hell my friends.... The dealership is just proving why everyone hates dealerships and how big a crooks they are, have been and probably always will be.
I would wait another three years and get one then after their a common vehicle. Buying a vehicle after you get screwed in such a manner just some forces that they think they were right and that's how they will always do business because they can bend people to their will. We have to stand up or this type of business practice will never change.
I normally would have but I needed this one sooner than later for RUclips content or it would not have made sense at all.