Im wondering if you could do a demo like this with the Brilliant. I had my machine look 2 and they said nothing is wrong with the threader. Your explanations are so good that now I'm thinking that my distributor did not teach me "how to do it properly" . Thank you!
Hi, I just received my new Jazz II machine (actually the 2nd new one in a week, the motor wasn't working on the other) and on the threader, the 2 prong thread catch portion is stuck and won't swing around to catch the thread. (this was the same on the last machine, but I was able to push it and release the part to work properly, but this one won't budge and I don't want to break it), this threader doesn't move at all. Would you have any suggestions to get this to work? Thank You.
So sorry you are having this issue, and thanks for your patience. Please reach out to our consumer support hotline: 1-800-313-4110 or email at productsupport@babylock.com.
Im wondering if you could do a demo like this with the Brilliant. I had my machine look 2 and they said nothing is wrong with the threader. Your explanations are so good that now I'm thinking that my distributor did not teach me "how to do it properly" . Thank you!
did you every figure out how to get the old needle threader out?
Hi, I just received my new Jazz II machine (actually the 2nd new one in a week, the motor wasn't working on the other) and on the threader, the 2 prong thread catch portion is stuck and won't swing around to catch the thread. (this was the same on the last machine, but I was able to push it and release the part to work properly, but this one won't budge and I don't want to break it), this threader doesn't move at all. Would you have any suggestions to get this to work? Thank You.
So sorry you are having this issue, and thanks for your patience. Please reach out to our consumer support hotline: 1-800-313-4110 or email at productsupport@babylock.com.