How to deal with DIFFICULT (challenging) CLIENTS? Not Happy. A discount, refund or new PHOTOSHOOT?
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- Опубликовано: 30 апр 2020
- How to deal with DIFFICULT (challenging) CLIENTS? Not Happy. A discount, refund or new PHOTOSHOOT?
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/ wonderfotografie
www.wonder-fotografie.nl
/ wonderfotografie
I'm a full-time photographer in the Netherlands (specialised in newborn and baby photography) and I'm planning on showing you a but more of my life as a photographer. Are you interested in newborn, cake smash, baby, maternity or children photography? Are you looking for a free-online Photography course? Do you want to see the inside of a Photo Studio? Then please, watch my videos and subscribe to my channel!
I'm planning on sharing videos in which I show you my typical work-week as a photographer. I will give you tips & tricks concerning photography, photo shoots, backdrops, studio props, camera settings (iso, aperture, shutter speed, white balance), photoshoot outfits, photoshoot make-up etc.
Bedankt voor het kijken! Ik ben een full-time fotograaf in Nederland en ik wil je graag iets meer laten zien over mijn werk als fotograaf. Wil je meer weten over (digitale) fotografie? Wil je weten hoe een fotostudio er van binnen uitziet? Ben je op zoek naar een gratis online cursus fotografie? Kijk dan mijn videos en abonneer je op mijn kanaal. Ik zal videos maken over camera instellingen (iso, sluitertijd, diafragma, wit-balans), studio achtergronden, fotoshoot outfits, fotoshoot make-up enz.
#fenna_and_photography #cakesmash #photoshoot #photography #fotograaf #fotografie #fotoshoot #photographer #behindthescenes #customerservice 
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Omg! 99 euro for 25 extra high quality images are to cheap. People are so rude, do they think its free for you to buy your equipment, backdrops, pay your babysitters, rent, food and so on. Keep on the good work, don't give in on those people. Your job are exelent, wish I was as good as you! 💕
I can understand why my prices might sound low. I also agree you shouldn't undervalue you time, creativity, energy etc and take into account the hours, equipment, costs etc you put into your work. However, it also differs based on where you live, the income levels, what photographers around you charge... The 99 euros is extra on top of the session fee and people like to come back for shoots. Sometimes 3 times a year, because they can afford it. I also like to make photography available and affordable for families around me.
@@FennaPhotography absolutly! I mean that they don't understand that 😉 keep up the good work.
Fenna, you made me smile cause I guess it’s like that in every customer service job. I work as a receptionist at a hotel and customers seem happy during the many days I see them. Then, the day of check out, they want to stay in their rooms a couple extra hours. If that’s not possible and I say no, they suddenly have a ton of complaints about their stay.... that never mentioned to me before! Thanks for this video. I’m a part time photographer too and you’re a huge inspiration to me. 💕
Thank you for sharing. I can completely imagine how that would happen a lot in a hotel. Glad I can inspire you a bit. Wishing you the best for your photography business!
Sweetie your prices are too low!!!!
Honestly the lower the prices the greedier the clients.
99€ that's a joke for all the work you put in. Raise your prices!!!
xoxo
LifestylingwithSofia E. so true
I agree, different prices with attract different types of customers. I also agree you shouldn't undervalue you time, creativity, energy etc and take into account the hours, equipment, costs etc you put into your work. However, it also differs based on where you live, the income levels, what photographers around you charge... The 99 euros is extra on top of the session fee and people like to come back for shoots. Sometimes 3 times a year, because they can afford it. I also like to make photography available and affordable for families around me.
I paid 💶 650 for my babies newborn shoot in India for 25 edited picture ..I feel like I should have travelled 🤣Girl you are really charging way too less
I wanted to say that. High prices sends high quality signals to the good clients
I have a confession to make. When I booked my first child photoshoot I got the 10 pictures that I chose that where part of the deal. I wanted the entire gallery because I really liked most of the picture but I couldn't afford it and then I thought "They should include all the pictures without extra charges because the pictures are already there, the job was done, it's so unfair". After that I bought a camera because I was interested in photography and I decided to take my own pictures, just to realize the hard work that it is to be a photographer, from 100 shots that I take I end up liking 3 pictures of the whole sesion, and now I think "I should have try to pay for those pictures that I really liked" but now they're gone forever and my daughter is not baby anymore 😭. Sometimes as clients we are not aware that taking pictures is not just pressing a button.
99 EUROS!!! WOW!!! I am a photographer in Orange County, California, and I charge FOUR TIMES that for the whole gallery. Some people are just like that. Stay true to your self, maybe work out some canned responses to deal with people like that. You do a beautiful job and it's because of you that I have started newborn sessions. Keep up the good work!!
Thank you! I know prices differ per country/region of the world, but I might change my products/packages soon. Just find it hard to keep a balance between charging more and keeping photography available (affordable) for most families.
Love your work, do not doubt yourself. You do beautiful work and they don’t understand all the work and specially the TIME that you take to be a photographer.
Hi, I'm maybe the one of few people not being a photographer but still follows you . I love every single one of your videos, and I like your tips, cause they can be applied in every small, artistic business. Your presence is like spring to me, so keep up the amazing job putting this great videos up. Hugs
Wow, thank you!
You are a generous person who loves her work! Good for you for keeping your prices very reasonable! We need more photographers like you!!
Thank you soooo much !!! I completely understand !! And as you say , “ it’s art” , we pour our heart , our love, our creativity , our knowledge , years of experience ... and our time , in capturing special moments. “ frozen happiness in time “ ! Thank you for being so honest , and to express exactly as feel sometime ❤️👏🏻👏🏻👏🏻👏🏻
You have a beautiful soul and take beautiful pictures, and I can't believe anyone would complain about your level of service, especially at the price you charge! Keep being beautiful you, I admire your work! I'm a photographer in the US, and I appreciate you and your sets are so cool!
Love you Fenna, this video is a good reminder for clients and business owners! :)
My daughter is starting out with kids and family photography and i often play your videos for her, this one was great because she has had some difficult client experiences lately in terms of expectations and payment. Thank you.
Omg who would be disappointed in your photos they are great!!! I really admire your work!
People are so selfish and self involved. You do beautiful photos and your studio and setup looks absolutely lovely. Please don't take on these awful individuals who don't deserve your time or talent.
Thank you for your kind words :)
You seem so sweet and clear!! Why wouldn’t anybody have a problem with you🤦🏾♀️🤦🏾♀️
Love your videos! So informative. God bless you and your business.
Thank you for the amazing tips they are really helpful so to safeguard you as a photographer and also running a business! Enjoyed the cake smash!
You are my true inspiration. I have learnt everything about newborn photography from your page. Don’t worry about the bad reviews. You will still get good clients
Some people just suck Fenna!!! Too bad everyone isn’t as nice and sweet as you are. Baby feet photos are the best! Thanks for another video.
Thank you for your kind words!
Fenna&Photography You’re welcome. Have a good day. Stay safe & be well!
Very nice video, thank you!
And the baby doll in the photosession of the last minutes is the cutest! Aaaah she made me smile with all this cake eating, sweeet ☺️♥️
Woooow 99 euros?! That’s 120 dollars, I would book you for all my kids milestones!!!! I’ve paid 200-250 dollars for 5-10 photos!!
You have AMAZING WORK! Super creative and great quality pics
You are amazing- this is very helpful
I think, your prices are too low. Your photos are realy great!
I kinda agree, but it's aso a bit scary to increase prices :) I want to rethink my packages though and might change what I offer.
@@FennaPhotography you really need to raise your prices. You do amazing work and also you are a bit of a celebrity :)
Don’t doubt yourself! You’re amazing!!!!
I’ve been following you for years and watch all your videos!
I’m kinda shocked at ONLY $99 euros for the whole gallery!!
You’re work, time and art are worth so much more, Clients should be thanking you for your generosity! ❤❤❤
But I get it there is always those ones who need to always be right or want something for nothing….so they try to make things up to get it!
I love all the information you share very helpful
Great tips Fenna.
Thank you for sharing your experiences with difficult clients!! It’s quite obvious you put your heart into your work and your images are very beautiful! Your prices are an unbelievable value and if anyone complains about your price, they are not living in reality!! I agree with the others that you could raise your prices!! I’m the sam though. I shoot with my heart, I don’t do it to get rich but to create beautiful memories. I also enjoy keeping my prices affordable and yes, it’s so difficult to raise prices!!
I love you and your style! ❤️
So nice to see we are all in the same boat sometimes! Love you and your work!
Thanks for watching!
Just be like ok I’ll give you a discount 98 euros 😂 oh well for the client
Haha, I like this :) I guess asking for a discount and getting some (even if it's just 1 euros) is like a game to some.
@@FennaPhotography "I can discount the entire gallery for 70 EUROS, but in order to get that price, you have to schedule your next session and leave a 50% deposit."
These awful people are the same who haggle on everything and manipulate the suppliers to make them feel bad. They are just cheap and greedy and you should never feel bad when you refuse their outrageous demands. Keep strong and know that what you are experiencing is universal, there are bad people and worse clients everywhere.
My Dad just experienced one of these types of people, he is 78 years old and has been doing portrait photography as a professional since his 20's. I'm going to help him with his marketing though so he can not attract these types of people. I almost wanted to talk to the woman herself and tell her at this point, I feel you are trying to scam an elderly person.
Thanks fenna to share this video...
People will always try to take advantage of others whenever they get a chance. Payment? I take 50% when they book me, and the other 50%.at the end of the photoshoot, before they leave.The whole amount has to be paid before I even start editing. I used to be too soft. Business and softness don’t get along. Your business, your rules 🤷🏻♀️
Very true. Being too soft can really ruin a business. I first let people pay within 14 days after the shoot and I would even send a preview and the link the the gallery before they paid.... I learned very fast, this was not the way to go :)
@@FennaPhotography Trust me, the payment should be at the time of booking and not after
@@FennaPhotography Big mistake let people pay after the shoot .....
I should have got the balance after my last photoshoot because we are even able to show them the photos on our Ipad that we have synced wirelessly to our camera. Now I'm worried that I won't get the balance because this young man said he didn't like his hair. Even though I told him to check his hair in the bathroom and he did. And there is also a full length mirror right by the backdrop. And we even photographed him in 5 different outfits and he still didn't like his hair out of 60 proofs. I told them I can edit the hair so it doesn't look so messy but I'm mostly mad at myself. At least I got 50%. But still. The whole thing has caught me off guard because I've haven't had anyone not like their photos in two whole years.
I love the new music!
FENNA!! M ENCANTA MIRO TODOS TUS VIDEOS Y TRATO DE INTERPRETAR Y TRADUCIR LO QUE PUEDO
wow i love this! thank you so much! now i am one big step closer to my dream thanks to your channel. im a regular photographger but i wish to be a children photographer
Thank you so much for sharing ❤️
Thank you for this video. It's exactly what I needed to hear right now.
I wish you lived in my town. Shoot, I would drive a few hours to have you photograph my kids! You are so talented!
I would come to Netherlands only for a family photoshoot with you! You are amazing!!!
heel mooi gezegd . sommige mensen vergeten hoeveel tijd en energie je er insteekt. het alleen maar op het knopje van de camera drukken is .
You are always inspirational to us... you have pleasant smile I can forget all the stress while watching your videos... always creative and comes with simple way of creative new things. Don’t mind about those bad customers we always love you. 😊
I am from India.
I am a self thought baby photographer your videos helps me a lot to improve myself in this field.
Thank you so much for inspiring us 😇
You are so kind & generous Dear, sometimes people are just very greedy & would try every tactic to get everything fo free.😢
Thank you
$99 for an extra 30 images is insane! Studios in Australia charge around $3000 for 30 images. The ones who charge $500 for all are usually DIY photographers with no experience and working in their garage. Your photography is amazing! You need to really increase your prices. :)
Thank You 4 this vlog!
Hope you enjoyed it!
For having been in the realm of management in the restaurant business I can attest to every scam that customers can come up with to get a free meal. There were always legitimate complaints, and I was more than happy to make amends, but there are those, as so well pointed out in this video, that are scam artists. If you let them scam you, shame on you but learn from it. I really like at the end how it is pointed out that they must like the photos for they want more of them. That is the logic that saves you and me.
As a grumpy old man now I get away with my axiom of it is other people that offer up a reason or two not to like them, but there are those that willing go out of their way to give me an abundance of reasons not to like them. So, to make them happy, I choose not to like them and do no business with them ever again.
I can imagine in the restaurant business it's even worse. Thank you for sharing your experience and wise mindset to deal with complaints.
You are very generous and nice
Some people are just like that. That is why it is good to have a contract in place to protect yourself and your business.
Yes, very true! Detailed terms and conditions which they agree with it (sign on the booking form) is so important
here in Australia there is a portable photographer in the shopping center, and I actually worked for them as a photographer but not as sales person as they have different team. we normally took a lot of photos with different props and it depend on family to choose after 2 weeks. I realized later that sometimes family purchase 1-2 photos coz its too pricey but after a month or two the company/sales team contacting the family and offer them discount and instead of them paying $1000 or more they offer them $300 for all image. and thus people learned how to bargain. also I found once you send the gallery to the family what they do is taking a screen shot even with the logo then send it to one of the family member to remove the logo and resize it. so when I had my own business I start encounter these issue. unfortunate they don't understand how expensive the baby pros and equipment. or even not appreciate our time.
Omg that is sooper sooper cheap ! My baby’s new born session costed us 695 pounds !! but I don’t regret it . You are amazingly talented and I think you should raise your prices , put in place clear rules in terms of prices and make the review session in the studio rather than emailing them on the same day so that you can avoid this whole thing. I can’t believe someone can take advantage of this pricing. It’s an absolute bargain!!
thanks because this video I do a contract including this theme now
People need to respect people’s time and stop trying to give photographer’s such a difficult time.
True in most business unfortunately. Wish we would all appreciate everybody's time and effort a bit more :)
I agree that some people are awkward and will always try to get something for nothing. People dont like paying for you work.! The strange thing is that they are exactly the same when you give them something for nothing. I do photo editing in some groups on face book, we do free photo editing ( no payment). Even when I have done a decent edit for them I still get people complaining. It gets so annoying that now I have cut down the amount of edits I do, I enjoy photo editing, but these people take all the joy and fun out of it. Not everyone is like that, but there are a considerable number who are.!
Sorry to hear people even complain when you do them a huge favour and edit for free. So crazy they can be so negative while you're volunteering. I can image this makes it so much less fun. Wish people would be more respectful and appreciative of the time and talent of others.
@@FennaPhotography Fenna, yes so do I, Its hard to believe there are some people who complain about getting something for nothing but there are some who do. I thought it might be my editing, until I realised the other editors were all getting it too. Sometimes they dont even bother to say thank you for the edit. That is a bit soul destroying. I think some of it is due to jealousy, same with some of your customers I think. They would like to take photos like yours but they know they cant ( which is the reason they come to you in the first place). What they don't realise is that you put in a lot of time and effort to learn photography. You also invested a lot of money to get all your equipment. They are not just paying for the photos, they are paying for your knowledge and expertise.! I think when it is your living you just have to be strict with them. Might be hard for you as you are a very nice person, dont think that comes naturally to you as you like to please your customers( a good thing). But the thing is your customers are not always as thoughtful towards you.!
i am in the business for more than 17 y I feel every word you say The solution, increase your price You will find a big difference in the type of customers
Don't feel bad. I do IPS and had people tell me this to my face after gushing over their gallery. I had to develop thick skin over the years to not take it personally, I just let them talk and not react - it is about their insecurities and people feeling offended especially when it comes to finances. I've also made changes in my pre-session consultations so I have both parents or at least two people present to hear my pricing in person to discuss the pricing - I don't even send that via email. I have found people don't read emails or what they sign off on.
This 🙌 Such a great idea! I think I'll try the consultation in-person this way. At the moment most people where I live use WeChat for communication; meaning and intention get lost in the text it seems, and I get so many people enquiring but then get stuck on the actual cost without understanding what they actually receive is far greater than the dollar value.
This is a great idea.
@@MiaogisTeas I don't do pricing via email, texting, facebook messaging or DMs. They have to call and if they decide to book we'll schedule a zoom meeting to show them products and talk through prices and plan their session.
Thank you so much for sharing your working method. Really interesting to read!
I suspected that was the issue that they are resentful that you are charging anything lol
you are beyond nice Fenna...and so kind....I have followed you since you first started this youtube channel...and your work is consistant and beautiful...be strong and stay true to yourself...but on another note you are doing cake smash sessions...here in the states...I thought I saw that the Netherlands are on lockdown through September ? maybe lockdown over there means something different..You and your Family...be well
Thank you so much!! I love how you mentioned consistency, because that's so important in a business. Of course improvement over time is awesome, but providing consistent quality is so important. Here, we can do sessions (even in the studio) with no more than 3 people from one household and keeping 1,5 meters distance. This means in theory, that sessions are possible (no newborn, because of the posing). We haven't been in lockdown (shops/malls have stayed open, we're allowed to be outside, kids can play together outside), but social distancing is asked of us.
people can be so rude... someone didn't come to the session and then blocked me so that I could not call them or write to them. so absurd... I understand the way you feel
You are amazing. I have watched all of your videos and learned so much. In my area I think the price for the extras would go over well.
What is the fee for a session?
Your photography is beautiful I hope your prices went up 99 Eros is very cheap!
Wow, hilarious! Please do same with Nikon d750
Omg, i tought that only happened were i live! Here in Argentina we calles that people like "chanta" Haha! This video was great!
Oh, no this is a human problem hahaha
Haha, yes global attitude of some clients unfortunately :)
He Fenna
Even een vraag welke backdrop gebruik jij bij deze shoot en welke maat en waar heb jij deze aangekocht thnx alvast!!!!
Ohhh Don't feel bad, yes there are clients who only try to find excuses for not to pay the extra amount.
It's hard not to take it personal. but yes I agree. Some will always try to get a discount and it's important to not feel bad when they do
@@FennaPhotography true it's very hard to react normal in this situation
you are PERFECT simple as that
Aw thank you
O m g I tought only me had this experience, seriously some costumers are just so Griddy trying to get an excuse for extra photos and discounts 😅🤦♀️
It's good to realise we all deal with these type of clients. Reading all the comments is so interesting!
Hi - greetings from germany. Same here. We have a lot of happy customers, but there are also some like you mentioned in your video. Sometimes you ask yourself: "What could I do more?" I have the prices on my website, I write them down and send them in an e- mail, I explain the prices before the photoshoot......" Sometimes I guess that these (rare) costumers dont want (!) to understand it. We had this costumer for example last year who had all the informations, furthermore I calculated the price after the shoot and his orders expecially for him and wrote it down for him. He just wrotes back: (a long time after the shoot and the sending of the layouts) "I dont understand your prices and your list."-....What???? I thought by myself: if so, why didn`t you asked me beforehand about it? Btw.: It is a good way to receive the pay for the shoot at the day of the shooting, we practise this also. Because with the photoshoot you already have done a lot of the work and spend a lot of time for it. - these days I also think about calculating a price for all the files, because there are a lot of custumers who want all the photos afterwards, but I struggle already with the calculation (99.- € would be too cheap I think, but it is difficult to calculate it new for every custumer.) I haven´t found the best solution for it yet. - Beforde the Corona-times, we made a choosing session with the customers in our studio after the shoot, so we can explain to the customer our intention (for example when you crop a head or something like this, like you mentioned in your video. ) So you can avoid that misunderstandings arise. But in these special times we mostly let the custumer choose the best photos on his own at home, the negative thing about it is, that he has no consultation from me.
👍🏻👍🏻
hello FENNA. Which site do you use to show images to your clients? Is it good for all over the world, like USA?
The people are the same in every country..... Here in Hungary I got the same questions... Why just 4 pictures? Can I get some extra photos in the original price..... Why is watermarked the sample photos? Can I got the all photos for a original price? Why not? It costs nothing for you because the photos are taken and ready you can send them in an rmail..... Etc, etc....
Rise your prices.... then you Can afford to give a little ekstra for thos who has discount as a preference and also..... higher prices Will attract annoter client group - and you dont need to work as hard .....
I saw Eur 99 for a session and i WOULD LOVE to come in your country for my son’s cake smash session. I am in USA and photographers asked me $1500 at least just for 10 digital photos. This price looks way too much for me. Not that i can’t afford but the price is ridiculous. I am on process of buying a professional camera for $1500 and lens and do them myself. Looking at your amazing videos and i’m learning a lot. Thank you so much for your videos Fenna. Great job! 🤗😍👏🏻
I am looking for your website - could you share it here, please? Love your videos and you make me smile, too.
Judy Gehrlich Media Group www.wonder-fotografie.nl/newborn-fotoshoot I found her RUclips channel when I first started in photography and she has been an inspiration ever since. I started cake smash sessions because of her. I was afraid mine would not measure up to the Fenna touch though...lol. Thank you Fenna from Alabama!!!!
You do not ask enough money for that many photo`s...You make beautifull pictures. You have to be in charge not the client. I also had to learn this. It is not easy. But please do not doubt yourself!!
Thank you! I guess I'm a bit of a doubtful person, but yes, I've learned to be in charge and not the clients :)
@@FennaPhotography Good for you! I am doubtful too but i hope nobody notices anymore haha..
Hopefully that does not happen often. The good in such situation is that they actually like the photos, bad that they choose the worst approach to get additional photos. Great video and wonderful channel!
It really doesn't happy that often fortunately. But first time it happened, it was a bit upsetting.
That's why I don't photograph weddings anymore! 👍
Completely understand why :)
Exactly!!!
I just did a wedding and the bride said I didn’t get enough photos of her and her husband she’s nuts! They were rushing me to take photos
I have one more wedding to do I will not do anymore until further notice
I think you are great! Definitely a great inspiration! My question is does a one year old ever pop a balloon? I know you keep them low on air but has one ever popped and if so how did the parents/baby react? I have a fear lol and am just curious if it's happened to you. Thank you for all your videos. :)
I think it happened maybe 1 time in the last 7 years and that was because the baby had sharp nails and really made an effort to pull apart the balloon :) Like really made an effort! The baby just looked really confused and wondered where the balloon went. No crying fortunately. When the parents come in, I ask if the baby is scared of balloons. If they say no, I play a bit with the balloon showing the baby and mentioning the word. Usually, the baby gets excited. I use thick, metallic ballons (also no reflections seen in the balloons) and I keep them very small, so it's actually really hard to pop the balloon. I do warn the parents balloons can pop, but won't pop easily.
@@FennaPhotography Thank you for replying. I will now remember to remind parents ahead of time that it could happen.
Fenna, did you ever go to IPS? It would be difficult to listen to someone complain about the photos in person.
I always love your works 🥰💖 Fenna can I ask you something? Are you accepting some clients now? 😊
Thank you! Yes, I still get requests from new customers daily, asking for photo sessions. I discuss with them how we can schedule a shoot and keep 1,5 meters distance. This can mean an outdoor family session after the school reopen again (in about a week) or a studio session for next month, hoping regulations will allow them. Except from Newborn sessions, I could keep 1,5 meters distance during a studio session (sitter or cake smash) if only the parents come with the baby (max 2 adults, 1 child) and they follow my instructions. This means that the parents dress the baby and place the baby correctly on the set. I follow the government and hope I can start photographing again soon. So, yes, I accept bookings for next month (no newborns yet) and if for some reason we can't shoot, we can reschedule. All the clients are very understanding.
Thank you so much Fenna! I'll do exactly what you said. 💖
Ehen youre in a Range of Money like 150 till 250€ there are rude People…its the People Not you !! Same also Here in Germany. After years i charge More …and had less Sessions But More happy People
I had once one not happy client and is was so painful... i hate my self that i couldn't managed my emotions and had tears on my face🤦🤦🤦 but she continues to saying that my photos are not something special...i do not did any refund because she said bad things in preview and i suggest her to edit one photo so she could see completed result and after that could decide if she wants to continue and choose photo for editing or she want have full refund and saying goodbye...i send her one ready photo and she said that everything is beautiful and she choice 10 photos... becouse i was afraid i prepare and gived her 20 instead of 10 photos... And after all that when she come to take her prints...she start to watching in my face and saying me that she could take better picture by herself...that my pictures have nothing special and that she is really disappointed.. i was in tears !!! It was owfull and so rude and so .....i have not words to explain how i felt... Probably she was bad person and tried made me give her and photos and her money back.
So sorry to hear you had such an awful experience. It sounds like you did a wonderful job and the just took advantage of your kindness and played on your emotions. Hopefully this won't happen again for you and if it does, you know it's not your fault they treat others bad
@@FennaPhotography thank you for support :) thanks God it happened to me only once so i believe in my self and it took very little time to recover... I just opened my highlight on Instagram with positive feedbacks ...readed them and continue like nothing happened. But yes for a moment when i listened her .... becouse of emotions i could not be logical and she get me down but it was a good lesson for me for future!
Hi ma'am love Frome India. 🌟🌟🌟🌟🌟
Hey fenna greetings from India I'm a newborn photographer I'm 27 yrs old guy .just started making money from my passion. this video literally something which I was looking for .I was having rough time dealing with client's.everytime I have a rough clients I end up questioning my destiny.i always used to have 5 star rating but some clients they really make me feel question my art.i give more than I promised and I always give my best in artistic side .when it comes about final payment time I end up being criticized for my art .this video helped me to get move on and understand that I'm not alone .I was quite surprised to see you to facing the hard time dealing with clients (some) . Thanks fenna this video helped me to figure out the problem I'm having in dealing with clients .
Thank you for sharing. Reading through the comments, I can conclude we all deal with challenging customers sometimes. It's just up to use how we respond. Wishing you the best!
Hi Fenna, I been following your videos, they are amazing.
People should respect your work more.
I used to work for cruise line , and we would have package of 2000-3000 $ for photos. Even more, for 30 min photo session.
You shock me with super low price.
Higher price it is, more respect you get.
I "m planning to open studio on land and I found you very interesting for newborn photography advice
Keep up good work 😍
Are you still able to run your business?! I’m not able to run my studio, I can’t wait to reopen! Do you have any marketing tips for when quarantine is over? I feel like business may be slow, parents might not want their children around strangers after a pandemic. I’m nervous, but I heard we will be opening for business by end of May. I really want to have a good promotion after this is over
And also, if I’m using artificial light should I be blocking out the natural? Or is it fine as long as my lighting source is from one main spot? Finding I need higher iso indoor (obviously ) and I am just trying to get the best lighting :)
Currently so called 'contact professions' are not allowed. So hairdressers, nail salons etc are not allowed to operate. Basically, people are not allowed to touch others, which means that most photographers have cancelled all their studio sessions. Some offer outdoor sessions or window/doorstep sessions, but since I have both kids at home I can't really plan sessions at the moment. I don't know when 'touch professions' are allowed again and whether regulations like face masks/gloves will apply. We just have to wait and see. Most shops/malls have stayed open and the schools will reopen again on the 11th of May. I'm not sure when/if business will go back to usual. However, I still get requests from new customers daily, asking for photo sessions. I guess people can't wait and I hope your clients will find you again after you reopen. I recorded this video last year.
As far as light. I love the combination of natural daylight and flash. It's great to complement each other, but I agree having your main light coming from one side looks good!
@@alexisrose4221 - "if I’m using artificial light should I be blocking out the natural?"
It depends, we don't know, what "look" you want to achieve ;)
If you plan to mix natural and artificial light, you must consider different color temperature of light source (daylight - noon 5500K, but "at "golden hour" it can be 3400K, strobe/flash - 5500K).
If you want only artificial light, adjust exposure (ISO, shutter speed - not shorter then sync speed for your camera) with flash off to achieve "black frame" (you do not need to block all natural light in the room, only at pictures). Then switch on flash (main light), and adjust flash power to your needs (then second, adjust, third and so on).
If you use constant light, it may be difficult or impossible (flashes/strobes are more powerful).
Take a look at AdoramaTV channel, and videos "On set" (with Daniel Norton) - at almost every studio shoot he always presents how to start building light setup from black frame (no matter if its sunny day, and sun is visible in studio, or studio has no windows).
Fenna - great job, keep going :)
Babies & nb are not my type of photography, but it's plesure to see your great passion at this, and a lot of your great tips can be used not only at photography.
99 Euro for all pictures in gallery? Yes, i know, its "additional fee" to your session fee, but I think it's something to rethink after this corona-crazy time (now it's not a good time to raise prices :/). If you retouch all (good) pictures, and clients had to choose: few pictures (in package) or 99 for all (ready) pictures, it makes sense (your work is already done, and if they don't choose extra pictures you "loose" time spent on retouching), but 99 Euro for more than 20 pictures of THAT quality looks like steal ;)
Adam Nowak I know all about color temperature, I was just wondering if blacking our the Windows was better if my sole intended light source is artificial! Thanks.
Adam Nowak I guess it was a silly question 😂 I just don’t know how to word myself sometimes
Some people will never ever be happy no matter how much you kiss their butt. So take it with a grain of salt. I’m a nurse, I rarely get complaints but when I do, I evaluate what I might have done better, but at the end of the day, I just remember if someone isn’t happy, it’s probably not about me.
Love your mindset and completely agree
Im too soft too Fenna. Im not into the bubs scene yet but Im sure I will sooner or later. Im a portrait studio. And I have always struggled to grasp costing and amount of images per shoot etc. Like you Too I use an online gallery site and only do digital files atm. But I would be happy to print or do canvas if asked. Many of your points here have now made me reevaluate my pricing structure and service / images provided. Best wishes during covid19 👏👏
I agree pricing is so complicated. It also really differs based on where you live, the income levels, what photographers around you charge, you costs etc. I agree you should never undervalue all the time, energy, equipment etc, but I also like to make photography available and affordable for families around me. Best wishes to you too!
@@FennaPhotography Couldn't agree more. My biggest issue, not being in small business before, as I had worked for a newspaper company for last 33 years and made redundant, is the marketing and getting my business out there. I thought it would be a piece of cake, but finding the right avenues on FB etc to spread the good word is something I have to learn more of. Yes, I do have my own business FB page and I am reworking a new website, but its still a challenge. Cheers from Australia !! ;)
PS.... Love your vids, great work !! Thanks for sharing your content.. its awesome.
For me, I take the responsibility on myself and say I didn't do a good enough job of explaining the process to them. I'm not saying you're doing anything wrong, but for myself I take the whole thing personally. I feel bad for them, realise I could have done a better job at serving them, but also stick very close to what I told them. One trick is to get them to repeat what they heard you say back to you, because we only really remember what we ourselves say, not what someone else says.
Fenna please consider doing IPS and physical products, you're worth so much more than what you're charging! 🙏
I love how you let clients repeat what you tell them. I guess I partly take the responsibility, but also realize when they are playing a nasty game.
For quite some time now, I have been considering IPS. Just haven't gotten around to looking at pretty products and getting some demo's. Especially now with two energetic kids 24/7, time to think is scarce :) Also, time is scarce in general and IPS would take more time. Which is why I'm a bit reluctant to the whole idea. I love the beautiful finished products, but spending time with the clients showing/picking the products/ordering/packaging/shipping.... sounds almost impossible to fit into my current working hours.
Your beautiful images are worth more than 99 Euro for so many extra!
Your work is beautiful.......stick to your rules
Thank you, I will :)
Why is your iso so high?
To get enough light in my photos without compromising on shutter speed or aperture. And my ISO is really not that high on a full frame camera. You can easily go a lot higher without getting noticeable grain in your photo is you expose your image right. On a crop camera this can be different.
Omg, 99 euro? We pay 300 euro for 30 photos.
That's soooo cheap and people are unhappy ? Nah.