WHAT WE DO WHEN WE ACCIDENTALLY DAMAGE A CUSTOMER’S CAR | VW SUSPENSION REPAIR
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The day is good, but will it carry on to our job? No I don’t think so.
Today, we have a VW Caddy in for coil spring, shock absorber and top-mount replacement. The customer provided all of the parts; and thankfully they are all good suspension parts- just what his van deserves. Now, this van is nice and we unfortunately managed to ruin it. Keep watching the video to find out!
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I really appreciated your honesty regarding the busted windshield mate but it’s ok because two days later a bolt flew into it on the M25 finishing it off !! It’s getting replaced next week.
I’ll definitely call you again mate for my timing belt.
Keep up the good work boys !
Sorry to hear that mate! That must’ve been a very very loud one!
I would still like to send some your way mate. Otherwise, pick a charity of your choice and I’ll donate to them 😁
Im def. call you next time, because you are honest to the customer. On the long run that is the most important thing!
that's sods law, glad you left it a day or two before getting it replaced and saving the lads an expense.
Good to see. Judging from your face in the image, you looked a bit worried.
Honesty is the best policy! If you did that to my car, owned up to it and offered to fix it you would be the only mechanic that id ever use again. Admitting a fu%k up is hard but actually makes you look better long term. You win some you loose some, but your good karma will be heading your way for admitting that.
Thank mate! I’ve seen garages do F ups and make up some next story about their mistake just so that can cover their own dirty back 🤡
@@themarvelousvlogbro employ me so I can learn I’ll work for free
I’d sue him.
@@Hrossey lol, if you need to, go ahead. It's probably going to cause you much more trouble than him.
The 2nd option is probably insurance fraud. It is a pain that most insurance is basically useless because you’re gonna pay it back via higher premiums anyway.
If you check his comment that I’ve pinned, something very (un)luck happened!
I’ve become quite addicted to your videos. They are well made, informative, and even the ‘ads’ are a laugh. It’s also great to see work done with integrity and honesty. Thanks a lot, and keep up the good work.
Thank you! We will keep on improving our videos and also come up with more ideas to help out the community and the trade 😁
Showing your honesty here also means us viewers will want to give you business. Respect.
Thank you!
I've fought the driver side VW strut job recently and luckily I had no time pressure so I could order tools (strut splitter and bearing puller for the wiper). I imagine as a mobile mechanic sometimes you need to wing it with what you have.
Yes brother been getting withdrawals I haven't seen for couple days 😂 another cracking vid bro much love from my family to yours !!
😂😂😂
Thank you mate!
We had our low mileage Rover 75 given a full service by a garage we used to use. The idiot who serviced the car managed to damage the plastic cowling under the windscreen. He infact broke the corner off and stuck the part back on with some adhesive. The garage owner admitted the damage when I collected the car and a repair had been done. Looked at the car the following day and it was terrible, had to buy a new one from Rimmers. The idiot had also damaged the air filter box lug, when I serviced the car myself. Funny thing is when we used to have a Jaguar X-Type, the garage who was repairing another garage's work managed to damage the air-conditioning radiator. They admitted the damage and replaced the item with a new one. That is why I would go back to that garage if I ever owned a Jaguar again. The other garage I will never use them again. The so called 'mechanic' no longer works for the garage A. I am glad that you admit your mistake to the customer and made good.
I'd just pay for this out of pocket and get it solved myself. Call the job a write-off or deduct the cost from what the job owes me.
Live and learn, and the customer still gets his vehicle ready to go.
Insurance claims lift premiums and cost time to either you or the customer.
Well done mate, you will go far with a great attitude like you have👌👌
Thank you pal!
WE , WE, WE? 🤣🤣🤣 was funny, ya done good , yes always be honest 👍👍👍 oh and before the french see it, its nous, not oui, oui is yes, so the other 2 where agreeing with ya 🤣🤣🤣
Haha! Thank you mate!
You see what I did there? 😏👀😂
@@themarvelousvlog oui 😂😂😂
Trustworthy MECHANIC 👍🏻🇵🇭
Wow that’s not the best way to do a spring, your content is good great even tbh, but your facts n ways of doing jobs is wank.
1 bad thing u put a jack on the lads suspension arm… NOT THE BALLJOINT. risking bending the arm… as all the weight went on to it when the weight came off the axel stand as we could see…
So u could have bent his arm…
19 plate caddy van having broken top mounts 😮😮
The windscreen… lads you should have new better though experience. Cleaning things and doing a little more some times helps
But yes everyone can make mistakes. Can easy be put right just not good to the pocket 👍🏻😂
Using protective matting over the wings when working is a good idea
Totally agree! It’s coming 😁
@@themarvelousvlog Maybe get it branded?
That is not how u use a spring compressor mate dangerous!!
Fully aware of what I’m doing mate. I know that it shouldn’t be compressed on the shock absorber but sometimes you just gotta find a way to do things to make it work 😅
Everyone makes mistakes, i went to put a ceramic coating on a brand new caddy van last year, and for some daft reason when i got my pressure washer out i pointed my pressure washer at the van without testing it away from van first ( what i always do ) and a quick release nozzle flew out the end of lance and dented his van, i was so pissed off with myself, of course i paid for a pdr guy to fix it, way too much hassle to go through insurance, also do you not have one of the little tools to for removing wipers ? i picked one up from halfords when i was struggling with my caddy van wiper, popped off easy.
Holy! That’s must’ve been next level annoying!
I do have the tool but I was just just trying to to see if it will pry out, well, I found it that hard way that it won’t 😅
Next time you might aswell take the hub with it, it’s quicker than leaving the hub on and dropping it
Good idea!
My motor insurance renewal /quotes always asks for all claims even if it’s the windscreen… if they don’t adjust the quote why ask? Oui?
They don’t ask me 🤔 they only ask for fault or non-fault motoring claims
Oui!
Ps, all claims effect your insurance and no doubt his insurance company will be after you as the damage you caused will have made the screen weak.
Thats if some honest person informs them hmmm.
Send me his insurance company number please.
molding your car DVLA can take them off the roads and then you have to have a new inspection and you can be fined ££££££
I thought claiming for a windshield didnt go against you, until i went to renew and my premium went up by 300 quid, when asked why they said even though its a none fault claim, its still a claim and still a cost to the insurance company
Odd.. That because usually they’re separate insurance companies that’s why they advertise it as an add-on… not sure why that is
you have to declare it but shouldn’t got up £300, insurance has gone up anyways don’t forget
@@themarvelousvlognope has to be declared 100% , go and do a quote and it has a windscreen option where it asks if you have had any accidents
did he end up going with insurance or what
I’ve just pinned his comment about this job. He went with the insurance route
Windshield? Teach the Americans how we speak, they may learn something
Buy your self a mcpheson strut tool way safer I use to use spring claps spring not like they use to be way more dangerous and strength now nice work too 👍🏾
Customer shouldn't claim on his insurance as he could end up paying more on his renewal
Very very easy to crack a windscreen when working around the scuttle. Cracked the screen on my mini doing something similar
Easy bro what's CRACKING?
Accidents happen , only busy people have accidents.
I would like to know if you paid for a original windscreen or a cheap nasty pattern you tell the customer that?
One
Accidents happen it don't matter how easy or flawless videos make things look stuff like this is unavoidable.... Epic vid as always 🤙🤙
Cheers pal! It’s very easy to edit stuff out. Could’ve done it just to make it smooth but our industry needs a wake up call and we have to set an example of how it should be!
100% @@themarvelousvlog
I couldn't agree with you more man @themarvelousvlog
if you go though his insurance then he`s no claims goes up and he insurance go up
Blowing up 8 grand's worth of electronics at work, was my biggest ooopsy. Sh!t happens. 😊
That is a massive oopsy!
Took the dogs for a walk and am late to the party, yea I've not watched yet but I've made mistakes including writing off a car once and those customers went on to recommend me to everyone purely because of how I handled it, important this stuff I have absolute faith you guys would have handled this correctly, we'll find out after I've watched it vs whether this comment gets edited or not....😅
I think this comment will stick mate 😂
I never doubted you guys...@themarvelousvlog
How'd you do it though, my wiper puller sits over the top, were you using a lever bar or just a minor slip and tap with something, ahh whatever you guys did great..
Thank you pal! When are you going to start making RUclips videos eh?
@themarvelousvlog I've got a chain, clutch and cam ledges booked next week, just bought some go pros so depending on how much drama editing is maybe in a week or 3 haha....
As a customer, claiming on your own insurance isn't an option
Not claiming on your m t policy means your re newal isn't based on accurate data, disappointed you put these as the two options
Shit happens, is best to be upfront and get it fixed.
It`s heart braking when you do all that work and earn nothing😩
Tell me about it! 🥲
Do you cover Romford/Essex ?
When will Lara be featured? Kerby has his misses wrenching now, so you are missing out on a whole new viewing audience 👩🏾🔧
It’s coming! I have many more videos I have to edit before I post it. We’re 7 videos behind at the moment 😅
Shit happens, deal with it and move on.
Mega content. 👍🍺
Glad you enjoyed it
Fuck doin springs 😂😂😂😂😂 bad experiences REAL BAD ha respect boys keep it real
I had one fly before using those widow makers. Learnt and bought the expensive tool to save my life 😂
@@themarvelousvlog I learn the hard way most days surprised I've made it to 38 my brother 😄😄😄😄😊😉
My sister-in-law like to thank you for your brother giving her a good service. Her husband will be gone away next week. Will he come round and give her another good servicing?
Not this again 😂😂😂😂😂😂😂😂😂😂😂
What service is this sounds like an after hours time and half job
You guys keep on going up in my estimation. Honesty is truly the best policy and it has worked out better as the owner has already said below. Good on you for offering something anyway. I would farm out work to you (I'm a DIYer myself) but I'm "oop north".
Do you not have a puller to remove the wiper arms with. Never had one that hasn't come off for me.
I did actually… but you them ones when you get lazy to get the right tool so you just try a ‘shortcut’ 🥲
What do you do?!? Tell the customer and pay for the repair
Tell the customer and pay what’s due…
Do you cover London? Specifically, west London? 100% I would use you. Your honesty is refreshing.
Yes we do indeed! WhatsApp details will be in the description 😁
@@themarvelousvlog Spot on. I'll most certainly be using you boys!
SHIT HAPPENS PAL. such is life ,, it was a accident mate,, keep moving on takes a man to admit his faults,, customer might be piddled off , but at least iu did right thing,, it happens to us all, iam a electronics engineer happen to me a few times, tipical.
He was not annoyed, I don’t think- thankfully that is! He was very understanding (again, thankfully) but yeah, shit happens and I think people should just admit to it when it DOES happen instead of trying to run away from it
@@themarvelousvlog the way he minced out of that yard at speed suggests to me he was pretty pissed.
@@wagmiorngmi I’ve just pinned his comment on the video. I think he was okay. I’d be annoyed to but I reckon I’d be more grateful than annoyed
@@themarvelousvlog can't see any pinned comments but doesn't matter. Accidents happen , you made good. Move on.
Keep up the good work
love u guys
We all make mistakes, easy to damage things when you’re working with metal and heavy tools, unfortunately the way it is sometimes. God knows I’ve messed things up like this before. I remember melting a hole in a window sill back in the day, oops! Regardless, it got rectified so all done and dusted. It happens!
One, you broke it you pay.
Two, going thru his insurance is fraud.
So not so Marvelous as you think you are lol
If you claim on your own insurance for a windscreen, you have to declare it for 3-5 years on your renewal.
I only found this out 4 years ago just days before my MOT was due!
I started a chemical fire on a customers premises once...
How come you seat the shock in the spring compressor like that? It seems you are compressing the spring at the top against the springs/shocks lower seating? The spring should be seated on the tool at the top of the coil and the bottom?
Just wondering to save you from some catastrophe 😅
I only do that for when the spring is too long/short to (de)compress. Adds that extra height that I need. Not the safest I know but it sadly works 😅 I’m sure there are better ways there
@@themarvelousvlog I’ve been in the same situation, fair play mate was just wondering. That top nuts a piece of s@&£ to get on due to the spring not compressing enough sometimes.
Found once or twice it was due to the shock being slightly stuck and needed extending 😂
@@chrisjones2224 I just realised that 😂😂😂
@chrisjones2224 that’s why I said ‘grey’
@@chrisjones2224 tell me what’s not honest about claiming on his insurance? I didn’t say make a fraudulent claim, did I? If he claims on his insurance and says I damaged it, I’ll be liable, no?
⌨️🤺
Gentleman ❤
Mechaniqqqqqq
Good honest guys . Few and far between nowsdays ..you will go far . Windscreen excess is very minimal and dosnt affect you ncd
This is the #1 reason I'm still in a dealership. If I fuck up, I'm good enough friends with the parts guy to help me out, if it's bigger than that, tell the gaffer and might get yelled at but hey, shit happens and they pay me 10% hourly of the labour they charge the customer so it's the price of doing business.
CRACKING video mate!!
Cheers pal!
I was told a long time ago, if you have never made a mistake, you have never done anything. We all get it wrong sometimes.
Great vid. I did exactly the same on my Ford Focus trying to remove the wiper. The screen was like a spiders web after a month.
We ! Lol
How the hell do you make money when there is 3 men doing one job 😂😂😂
You just have to pray that you make money 😂
@@themarvelousvlog you must charge alot to pay 3 men 🤔
When are you replacing your van, I thought you had one setup?
Why is one shock black and one blue😂 would annoy the hell out of me😫
They’re both blue aren’t they? 😅
@@themarvelousvlogyes my mistake sorry fella see it last min as the light kept on going in your van😂
On the other hand they can think your cowboys & not use you again, not saying you are
Guys the old saying is when it rains it really rains have a great day
Phil in stoke😂
Was the third option you just paying outta pocket if the customer agrees is definitely best right.
That is one the option I’ve given him, yes
Let’s goooooooo!
Let’s go Britneeyyyyyy 😁
I fix cars as a hobby a neighbour asked me to fix his car I accidentally damaged the gearbox £500 it’s going to cost me to fix I usually just work on my own and from now on that’s all I will do, mistakes happen I feel sick about it
You win some, you lose some unfortunately 🥲
I have the same spring compressor. You probably already know, but you are supposed to put the spring inside those cups, not the strut itself. Much more secure that way.
I do understand that sometimes doesn't allow you to compress the spring enough though. I've had to do it that way a couple of times.
That’s the reason why I did it. It because a ‘short’ spring, I had no choice by to compress the strut with it. It works BUT not as safe 😅
No dancing this week, 😢ha,anyway same thing happened to me,last year,twice 😮😮😢😅,
😂 nothing from him unfortunately
Sorry to hear that!
That's what public insurance is for, or you own up and be honest, and pay for the damage. Great video 📹.
Thank you!
Boy a used to work with snapped the threaded part of a caddy wiper linkage trying to get a wiper off f*cken thing was sized solid
This one was too!
Always put cardboard Infront of the windscreen when working on wiper arms lesson to learn
Definitely lesson learned! We have the right tool to avoid that, just got lazy and tried a shortcut 🥲
In the USA a damaged front windshield is replaced for free if you have full coverage on your vehicle.
That’s a lie. You already paid for it as part of your premium. Therefore, if was never free.
Come on Monsieur ✋😜
your brilliant to watch ism not a mechanic but iam an engineer. i found it exciting to watch. need more mechanics like you.
Thank you! 🫡
Everyone messes up at somepoint im like you and admit it then get it solved asap rather then lieing also ita harder to lie then jusg be honest
True that!
What a cheek giving an opotion to claim Windscreen Cover on HIS CUSTOMERS INSURANCE That could come back and bite him. You done it. You pay for it. JOB DONE.
That’s what I said… tell me if I missed that…
Good honest mechanic 👍
There is not 2 choices they is only 1. You pay for it standard why should you even disrespect a customer asking him to claim on his own insurance so you only have to pay excess. No genuine person would never think about what it’s gonna cost put your hand in your pocket and sort it
Honesty is the best policy
you should cover no plaits up as some make copy and do other bits so bad cover no up ok
Play covers are coming 😁
oops, shit happens mate, we've all dropped a clanger once in a while, it's what you do to fix it that counts. lucky the owner had another misdemeanor a couple of days later. old laddo working with ya needs a humour implant fitting. right miserable so and so.....
(Un)luckily damaged the windscreen further, which was, in a way, a blessing in disguise!
He does look miserable doesn’t he? 😂😂😂
@@themarvelousvlog hahaha, yep, not like john that's always good for a laugh.....
0:20 , how is your experience with using Meyle brands for car parts? I am contemplating buying one for wheel bearings vs SKF brand
Tbh, both are leading brands. I’d pick Meyle though as I’ve known them for longer
@@themarvelousvlog thank you
why John wearing jewelery it can be make scratches on the paint and can hurt him self to .
Believe it or not, he wears that chain like a tattoo. He sleeps with it on, showers with it on and so on…
@@themarvelousvlog 😂😂
You need a new van
I totally agree 😂
Honesty best policy most would understand s**t happens. Personally it wouldnt bother me so long as the glass excess was covered. I woukdnt dwell on it bud
I knew he was pissed but I think he was more grateful- and tbf I would feel the same. I’d rather the person who’s damaged my property be honest than not
How about the next 5 years of raised insurance premiums you will incur? And the dropped credit score?
Who pays for all of that?
God bless lawyers Everytime.
what would you say the price diffrence is between mobile and going to a shop ? ive always assumed having someone come to your house for anything is usually more expensive .
I am definitely more ‘expensive’ than most garages just for the convenience and quality of work that I bring
@@themarvelousvlog 100% quality of work seems very well done
Get yourself a wiper puller. Happens to the best of us!
Call me and idiot but the thing is, I do have one, just didn’t use it!😂🥲
Wind sheild??, side walk?? I thought you were working in England
I’m from the Philippines, where American English is predominantly used 😁
@@themarvelousvlog fair enough 😉love your videos BTW 😁
⭐️⭐️⭐️⭐️⭐️👍👍👍👏👏
at least there is honesty in the trade. my car been in garage for 3 months. it went in for a damaged wheel and worn ball joint. because the insurance is paying, they are now saying the whole suspension and steering rack to be replaced.
plus all 4 wheels and tyres
🤢
@@brianburns9190 whats next, the engine
How did you do the wheel alignment?
He’s getting it done. Not us
Man, there's too much messing about around the customer's car. Swinging that camera tripod at the end of the video, when you'd already broken the guy's windscreen, he obviously dotes over his car and you guys are close to having another accident and damaging it even more. Not a good look guys. Have fun for sure, but also be professional and make sure your clients don't just see you as cocky youngsters who are playing around near their pride and joy.
As you saw in the video, he already left and the van wasn’t there anymore. We don’t act like this in-front of the customers as we know it’s not professional
@@themarvelousvlog Good!
what labour cost would one expect to pay for the suspension strutt replacement?
I don’t really want to discuss my labour publicly as it varies from garage to garage
Fair comment 🙂. i just paid £230 LABOUR to replace, dampers, anti roll bar links and top mounts on an A3. is that a fair price do you think?
If the garage thinks that’s the right price for them, absolutely 😁
👍 Honesty is the best policy.
Definitely!
The best and honest mechanic gbu and your brothers
Thank you!
"Mechanique"
Mechanique saying Oui Oui! 😂
Once I was attacked by a wasp I lashed out at with a ratchet in my hand and accidentally hit customer's front wing which I then had to repair 😂
Love this 😂 at least this was out of fear and not stupidity haha!