Hotel Workers, What Do Guests Do That You Hate?
HTML-код
- Опубликовано: 1 окт 2024
- Fresh AskReddit Stories: Hotel Workers, What Do Guests Do That You Hate? --- LIKE AND I WILL UPLOAD MORE REDDIT STORIES!
▶ Want to watch more amazing Reddit stories? Check out our playlist! • Uploads from UE Stories
😀Check out our second channel for even more r/AskReddit videos! / @ontapstudios
#Reddit #Updoot #AskReddit
“I’m paying for the room!”
“And we own the room, so you’ll follow our rules and treated your rented room with respect or you’ll be out on your butt and we’ll have it filled within the hour.”
As a housekeeper, one pet peeve I have is when guests don't check out with the front desk. This is because we don't know which rooms are vacant and ready to be cleaned and which ones are still occupied. It's hotel policy to not knock on rooms until an hour before checkout as to not disturb guests. So some days I will just have to sit and wait for hours until somebody actually goes to the front desk to checkout instead of simply leaving. Btw, this isn't a rule and you dont get punished for not checking out but it's just nice and considerate to do for the hotel staff. 90% if the time it isn't an issue and we have a few vacant rooms to start off with but right now during the slow season it can be a real headache because our lists are super short and not many left over rooms from previous days.
Agreed, we actually bumped check out time to an hour earlier for this exact reason where I work
I have a list:
1. Coming in and acting pissy with me when our hotel couldn’t accommodate a hotel check in before noon. Check in time is at 3pm and if it’s not crazy busy then we can sometimes get you in between 12pm-3pm but please don’t ask before that.
2. Youth sports teams. The worst ones are the parents who come with their kids and let the kids run rampant in the hotel while they drink and visit.
3. Guests who leave their room an absolute pigsty. Housekeeping has 30 minutes to do a stay and it kills our productivity when we have to spend 45 minutes or sometimes an hour cleaning up your huge mess.
4. Guests who dye their hair in the hotel bathroom and make a mess. They also use all our white towels to clean up the hair dye and we basically have to write off all those towels.
4 happens so much more often than people think😮💨idk if people specifically book hotel rooms for that reason but it's ridiculous. It got to the point where the general manager said if we notice any dyed sheets or towels to report it with pictures and they will charge the guest full price for an entire stack of the items they ruined since we can't buy singles of things. And they can't just be any pillow cases or towels but brand standard ones so it's more expensive.
Damn the 4th one is crazy! And I over here get anxiety when I’m on my period because I’m scared I’ll stain the towels/bed sheets.
This shit is mind boggling. Whenever I take my family anywhere. Wife and I are always polite to every staff member, please and thank you for everything. Clean up our own messes in our rooms. Things like trash and used towels we always make sure to condense them into respectively so as to make house keeping jobs easier. Our daughter knows that anyone cleaning or working there isn’t worthless and deserves to be respected. The one and only time she said something rude she was corrected immediately, smacked back of head and made to apologize. She knows after certain time or whenever we tell her it’s quiet time to lower her voice, game volume tv volume etc. But all of this is just basic common decent stuff. Some of these things posted I just can’t believe. And can’t help but ask why wtf. Did these people mommas teach them nothing about decency and respect for others. We all out here trying to get by. People out here making a honest living. Why make their lives harder. Their job already sucks.
Basically, don't be a dong to hotel staff.
I really don't understand using hotel workers as a cautionary tale for your misbehaving children. You clearly want to stay at the hotel and aren't above doing so. They can't stay in business without people cleaning it, so why denigrate people working so you are able to stay at the hotel?
And this is _exactly_ why I _always_ try to treat any service workers (whether they're in the hotel industry, retail, or restaurant workers) with the _utmost_ kindness and respect. They're human beings too, you know. :3.
Thank you! I have learned a new phrase that I will use to exhaustion.
“Bastard Jackal Children”
Also: if you reserve a room in a hotel and arrive past midnight, PLEASE let us know. We start at 12 o'clock with Night Audit, aka we switch the computers from today to tomorrow.
Your reservation is going to run noshow, and if you waltz in at 3am wanting to check in I'm sorry but that's gonna take 10 minutes to find your reservation in the ocean of Noshows of the past 2 months.
I can see that being valid nowadays with everyone having cell phones. However, I remember the movie "The Out of Towners" with Jack Lemmon and Sandy Dennis. After mishaps with their flight and train, they arrive late at the hotel and their reservation has been cancelled and other guests have been booked into it. The desk clerk tells him he should have called ahead and his wife agrees, but I'm getting angry. With all the running around they were doing up to that point, when was he supposed to be able to stop, get to a phone and call the hotel?
@@FaydOgolon Oh no, that movie is not law accurate. We are not allowed to sell on a room that has been reserved. It differs wether it was the same day or the day after, since we will use that room for the next day's arrivals, but your room will always be available unless we were overbooked.
But it takes two minutes to call ahead, and we can prepare your check in as well. We can take out your registration form already, check in the booking, and code your keycards, so all you have to do after your long day is fill in the form, provide your credit card, and you're good to go.
The issue with people coming past midnight and not informing us is the system we use. I work inside a Hilton, and we use OnQ as our operating system. The Close Out itself is an automatic process which is one single point on a 4page to do list for us, and it ends this day and officially starts the next one. During Close Out, which takes up to 30-35 minutes, we don't have access to our systems. Which means we really have to poker on when exactly to do this during the night without disappointed guests.
Your reservation, if not checked in, is moved to the NoShow and Late Cancellations menu during that. We need to reinstate your reservation, but doing so just deletes your first night (since you didn't arrive before close out) and messes up the rates per night to the day's actual rates. It takes a couple minutes to fix this.
So I do believe if someone arrives past midnight, tired af, it is beneficial to the both of us if you have called ahead. Your check in is gonna take 2 minutes instead of 10, and it's less work for me trying to fix the rates. Also I think it's common decency if you're expected anywhere to call if you're gonna be late.
I worked at a hotel for two years and I noticed that all families with younger kids, they always did just a few things that I hated...
1, Stealing the toilet paper. At my (small budget friendly) hotel we always had one roll on the holder and an extra two tp rolls on a shelf in the bathroom. The parents always took all three tp rolls. It happed so often that it was unsusal for it to NOT happen. Cheap parents 🙄
2, Not control their kids - at all. Parents seemed to just let their kids go crazy and let them break stuff, spill stuff, and be so loud that other guests requested to change rooms to get away from the noise. I'm not saying all parents, but it's definitely a majority of the parents that seemed to "check out" from parenting when they checked in to the hotel. Kids smeared ketchup on hotel sheets, left kid sized hand prints in ketchup on the walls.... And mommy and daddy just ignored it despite the stench of ketchup in the whole room. When I called to complain and let them know about our cleaning fee policy they just screamed at me that I was full of sh*t and hung up. I fined them and sent an explaining email about the fine with picture evidence attached and I asked them politely to not come back.
And a third thing I hate, but not involving parents:
Trafficking. I never got used to that and I hated it so much when I saw the signs of a guest/s being a trafficking victim. I could never get used to that. I hated the hotel policy of "see nothing, hear nothing, do nothing" too. I was eventually fired for calling the police one too many times about a tip on trafficking. Zero regrets.
People turn into goddamn savages in hotels! Stayed with my husband while on a training thing. Walked past room after room that had stacked their happy hour plates outside their doors that were dripping onto the carpets. Yelling and screaming in the halls when the doors have zero noise dampening. Kids sent to the pool unsupervised, screaming and splashing and acting absolutely unhinged...
2:33 honestly i wonder how the overly sensitive people got that far in life where they can afford a hotel room?
Daddy’s money very likely
@@july3817 would bet so.
Dear Housekeeper, I talk through the door because I am in a state of undress.
Former high end resort employee here. People with nasty habits exist in all demographics. Used tampons, sanitary pads, condoms and even $€x toys were a frequent sight!
This comment reminded me of the time a few months ago where I was cleaning a room and removing the sheets from a bed and felt this weird object in-between the sheets. So I fish around and pull out a glass dildo covered in lube. Ugh it was all over my hand! I threw it away immediately and made sure to wash my hands for a good 3 minutes.
We have something similar to the red light/green light. Kind of. But this is also retail surveys, not a hotel.
10 and 9 are green lights. 8 is yellow. 7 or below is red. It's not to shame the employees, but is for surveys and stuff. But yeah. Dumb stuff that usually is beyond your control "Crowded." "Too small." "They didn't have what I wanted." And, some that are basically just"They didn't read my mind." The worst ones are people getting mad they didn't get a free gift with their $400 purchase. Like, you're getting a load of good stuff, but how dare we don't have this petty little thing, amirite?
We're told to not take these personally because a lot of the low reviews are just people... Complaining for the sake of complaining.
I've been a housekeeper for about 4 years now, and OH BOY do I have some complaints. But to keep it simple, only shit in the TOILET, if you crap the bed, let us know, it's appreciated not to have to grab shit covered sheets because you were shy. DO NOT ASK FOR HOUSEKEEPING LATE IN THE DAY, it is a surefire way to make your housekeepers HATE you. Remember folks, this job pays shit, and we have to deal with yours, so please leave a tip! 😊
Yeah😂 I hate it when guests have a Do not Disturb sign on the entire day and right when I'm about to put my cart away for the day they come up to me and ask for room service. Like, are you fucking serious??? It's 3:45 PM and you're just now taking the dnd off🙄 even worse when they have the audacity to ask for full service at such a late hour. I get it's my job but a little heads up and adequate time to clean would be nice, y'know?
Ew to the person that pissed into a bottle of whatever and then put it back in the fridge
Don’t forget to add clogging the toilet so badly that you have to call the maintenance to unclog it and not using the provided ashtrays if are smoking or smoking in a nonsmoking room.
I stayed in a really nice 5 diamond resort in Mexico out of curiosity I looked up the reviews and the amount of petty complaints was crazy, what is wrong with people!? 😅
My gosh some people are vile.
I have worked in a couple of hotels, from bell hop to front desk clerk to night auditor. I have also worked in a dairy plant making coffee creamers. Those both taught me people will complain about anything.
Worked at a semi nice hotel years ago. There was an annual hockey tournament that was 4-5 weekends long. The players was among the worst human beings Ive ever met. Roudy, loud and annoying the staff for nothing. Walk down a corridor found one of the cleaners just looking defeated. In one room they had filled every open space with empty beer bottles. Maan im so happy im not doing that crap anymore. If you want to lose faith in humanity. Working in a hotel is a great way to do so.
This is why I try to be the best damn guest ever. I keep my room clean, keep to myself, put the "Do Not Disturb" sign on when I'm sleeping in. Even though I was raised by a neglectful alcoholic I was taught to clean up after myself, dammit. Also, I want to thank all the hotel staff and housekeeping. Thank you. I'm so sorry you have to put up with such horrible people. Thank you so much for what you do, because without you we would have to clean our own damn sheets. We don't deserve housekeeping staff. You're all human beings too.
The guest who keep getting closer as i am entering information into the computer. Please stay away from me i don't know you! Dont mistake my customer service voice and kindness for flirting because it isn't! (Edit to say I work front desk)
I know it’s small but when guests walked around barefoot. Like theres actually a broken piece of glass right next to where you’re currently standing… also gross
I hated when people kept asking about a room when we was full. I just said it was my job to sell rooms and if I could sell a room, I would. I dodnt earn commission on it but making the guests think o did somehow made them believe me when I truthfully told them we was fully booked.
Here’s what I hate about some hotels you’ll have x amount of drinks an snacks ect an it’s not complementary and over priced if I can’t have it for free I wade rather not have it at all waist of living space.
the comment at 6:47 made me laugh i've seen it happen we go to this caravan park on holiday its easily the cheapest in the area its always clean but outdated early to mid 00s decor and people complain (in person at the customer service and on tripadviser) about it being dated or the flatscreen tv is small no net curtains (only normal curtains)and numerous other silly complaints.
As someone who worked for 3 years running floors in a hotel in Brisbane, you would not BELIEVE the amount of people assuring me that I was guaranteed a service that I knew for a fact the hotel did not provide. I knocked on a door one morning and a middle aged woman answered the door, and thrust a bag into my arms, telling me to run it down to her car, and wait for her there, before closing the door again.
I just stood there until she opened the door again, mighty confused by the fact that I hadn’t gone down to her car. She assured me that the manager had promised a worker would move all her bags down to her car for her the previous night, and when I asked for the manager’s name, she predictably got upset with me and having obviously forgotten her own lie, asked me for the managers name and how I could contact them 😂
At that point I just laughed and gave her back her bag, before moving to the next room. I told the manager about it over drinks that night and she couldn’t believe it
I,ve worked in hotels
The hair.. EVERYWHERE.
Exist.
Complaining about things out of our control. We had received a bad rating because they saw homeless people during the day time in the city we were located in.
Another review wasn't even from a guest at the hotel but one for a baby shower being held in our event space. The event planner wanted to use our buffet equipment to be displayed for some reason, but did not serve food. So we got a bad review for not serving food.
Spunjugur