Grand Design Or Grand Deception? They Don't Stand Behind Their Products! Selling Broken Dreams!
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- Опубликовано: 28 сен 2024
- In a recent video, we shared that the frame on our RV is broken, and as a result, it may be the end of fulltime RV life for us! In that video, we showed you all of the things that were going on with the RV from the suspected frame failure. At Grand Design's request, we did a "frame flex" test, which entailed taking measurements and sending them off to Grand Design so they could determine if our frame had been compromised. After sending the measurements to them, we awaited their response, in hopes they would provide us with a solution for the path we should take to get this addressed immediately.
In today's video, we share Grand Design's response to our emails. Let's just say, it is not looking like a favorable outcome for Paving New Paths! We share the communication that has taken place thus far and go over what has become the much bigger issue with Grand Design than just our broken frame! Watch to find out where we stand with them, our thoughts on how they run their company and treat their customers, as well as what to expect when you purchase an RV from Grand Design and see your lifelong dream become a living nightmare!
#frameflex #rvproblems #granddesignmomentum
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You need to contact the NHTSA (National Highway Traffic Safety Administration) this is a potential safety issue! I watch other channels and other brands with lippert frames are having the same issue. The RV community should be reporting this issue to NHTSA.
I can't love this comment more. ❤️ Exactly what and Who should be involved. It is definitely a dangerous and possibly a deadly scenario for GD to ask owners if such an issue to travel hundreds of miles down highways with a rig having a potential catastrophic failure.
Love your channel and family and content especially this one.
If I was you guys I would lawyer up and get all the RV manufactures and suppliers to start backing their products. There is more evidence out there with the same situation that you are experiencing.
Pray for you and family and wish you all the best of luck.
Thank you! We honestly weren't sure where to turn, but many viewers have recommended the NHTSA, so we will be looking into that!
@@PavingNewPathsNHTSA is responsible for forcing companies into recalls when it is proven to be a safety issue.
www.nhtsa.gov/report-a-safety-problem#index
YOU GUYS ROCK!!! Hopefully a law firm will be able to gather up other owners with frame failures and present a class action suit against GD!
I will continue to pray that all good things come your way for your family❤️😊🙏
Thank you!
Skip that classaction. Lawyers get all the money and you get a $50 coupon for your next purchase
@@jamesdennehey1383And they only go after Companies with millions of dollars.
Tell them to get bent.
All these people complaining about frame failure...imagine how many people are experiencing this who aren't on social media.
I wish I could like this video a million times.
I'm so sorry you are going through all of this and I hope you create a movement to force Grand Design to do right by their customers.
Thank you for putting a spotlight on the truth!!
That is the scary part! If there are this many online, imagine those that haven't yet discovered they are experiencing it yet, or those that simply do not go online to see the trend. We wish you could like this video a million times, too! Sharing it and getting the word out is what will be most helpful for the industry to get the wakeup call it so desperately needs! We appreciate your support!
You need to contact the NHTSA and encourage others to do the same. They push for recalls when customers report the same issues, or issues shared by the same products.
We will certainly be exploring this as an option!
www.nhtsa.gov/report-a-safety-problem#index
Don't hold your breath they will do anything even if there were injuries, but I would file a complaint anyway for others to find.
You go guys!!! I hope this goes stratospheric viral for you! Shoddy workmanship needs to be brought to light!!! 👍🏻👍🏻
Thank you! We agree! It's time for customers to use their voice to demand better! When price cuts start affecting safety, companies have gone too far.
Grand Design said: "You bought a used unit that is nearly 5 years old!" Sounds like they were actually saying: "We thought everyone knew that our upper 5 or even 6 figure units are built as cheaply as possible. We do not expect our pieces of garbage to last more than a couple years!"
I'm not even sure what you're trying to convey in this comment, but thanks for commenting!
@@PavingNewPathsThey we’re supporting you saying it seems like they don’t expect their RV’s to last more than a few years.
Boy did I dodge a bullet. 2 years ago we went out to buy our first brand new RV and I was focused on getting a Grand Design. Because of a lot of things, we chose another manufacturer and now after hearing horror stories of the Schwintec Slides and Frame Flex (Frame Flex, Frame Flex - just got 3 strikes) I'm so glad we avoided Grand Design.
LMAO! You buy a Luxe, a New Horizon, an airstream? If not you’re rolling on the same frame.
What did you buy?
We sincerely hope that your rig never gives you this problem. Just keep a very close eye on it, as the majority of all RV frames are built by Lippert.
We also dodged a bullet. I wanted a Grand Design also, but because they did not have it in stock and I came across another brand totally be accident . We fell in love with it and we still have no issues with it.
The other brands are most likely on Lippert Frames however they are not on frames that were spec’s and approved by Grand Design.
Barb & I ordered our shirts this morning. The RV industry is about to get a wake up call, not just Grand Disaster. I am sure you two are up to the task! My hat is off to both of you for keeping a good attitude, telling the truth without exaggeration, and the loyalty you show to your subscribers. We have benefited from your “how to” videos, and enjoyed your incredibly positive content. Remember, you have friends! Please keep us all updated and let us know how we can help!
Thank you for ordering our shirts! We hope they serve as a needed piece to the puzzle of waking up the industry! It took a few days to process the email and decide how we could film it without having our emotions take over, so we are glad that showed through the video. It's important that information such as this is shared in a non-biased and non-emotional way, so that viewers can gather the facts and make informed decisions based on the facts they have been presented with. We're glad to hear our videos have provided you with helpful and enjoyable content! We appreciate your offer to help and for looking out for us! ;)
Man, what a mess. This is the sort of thing that will simply destroy a company (being in complete denial of an obvious problem). Sorry you guys are going through this.
Frankly anyone looking at a Grand Design right now is absolutely insane until they legitimately address this issue.
Bingo
Yes, taking the "head in sand approach" probably isn't a sustainable business model to follow!
If that frame totally fails with you going down the highway, that’s a safety issue. There should be a recall on these. Shame on GD. I’d find any and as many others with the same issue and form a class action lawsuit on GD. Making them recall and fixing every last one for free!!! Good luck I hope you can get yours fixed.
Yes, it's a huge safety issue! Yes, we are upset that our RV is broken, but we are more concerned that no one seems to see the huge safety concern taking place!
Wow! I was at an RV show yesterday and looking at a Grand Design. After watching your informative video, that you supplied a running narrative between your correspondence back and forth with the manufacturer, has made my mind up to take my money to a different manufacturer. This is why these video posts are so important. The rv manufacturers, and not just Grand Design, need to stand behind the customer as well as their products...after the sale. Frame flex? Equals poor construction, poor oversight in the production line and The Worst customer service experience for a faithful customer.
I hope that the Fifth Wheel manufacturer that I go with, and it will not be GD, upholds any warranty/manufacturing claims that I may experience after the sale, uphold their responsibilities to the purchaser/owner. I'm sorry for your troubles and grateful for your share.
Thank you.
Please research whatever manufacturer you decide to purchase from! Our inbox is full of customers from nearly every manufacturer that have experienced frame failure. It seems to be an industry problem that is not specific to GD. Good luck in your decision!
A big problem is Chinese steel I've restored 69 year old campers whose frames are still square and solid but
Today's cheap crappy china made products just can't hold a little ght to American made products from metals to components but under Democrats it all about destroying American product and paying their communist friends for garbage communist people have no self worth or pride so why would their work have it
Affinity RV Group in Goshen, IN are experts in this arena. Our 16 year old rig is currently there for frame repairs. Other YT’ers have used them and their google reviews are A+.
So far, our experience has been very professional and the quote we have is significantly less than what you were quoted by GD. Good luck ☘️
100 pct you are right , but there shouldn’t be this biggest problem that it is , and until the rv industry starts standing you to that scum bag Jason lippert this will keep happening
Thank you for the recommendation! We have received a lot of testimonials from this company! If we do not find someone local, we will reach out!
I absolutely love your attitude. You two are a force to be reckoned with.!! Once again, you have talked us all another lesson. That you can push back that you can stick up for yourself and that it’s OK to do that. A lot of people aren’t good at that. This is just one more way you are giving our viewers and future RVers Confidence. It’s unfortunate you had to do it this way.
Thank you! It is very important that we stick up for not only ourselves, but the thousands of people in our shoes and any future customers looking to buy an RV! We all have a voice, and if we come together to use it, maybe we will be the change that the industry so desperately needs! We certainly didn't want to do it this way, but they have left us with no choice at this point!
Thank you for putting in the hard work for all of us!!! @@PavingNewPaths
I've been a non GD owner for year's been pretty happy. Looked at GD at the recent 2024 RV show, and we were going to trade up. After watching your videos and doing my own research, GD is out of the question. We will certainly be following your repair.
I do watch the GD ambassadors and have given GD some serious thought but no longer. This is not just going to disappear and just go away. This will be a subject that is only beginning, and many would be purchasers watching this fiasco will be swayed by GD lack of caring.
We were very happy with our unit as well, even with all the small and some big problems it caused us! But a frame failing is completely unacceptable! Almost as unacceptable as blaming your customer for the failure when you know good and well you underengineered it to save on the bottom line! I think you are smart to research before buying another unit! We hear great things about Brinkley but have not seen one in person. The execs came from GD and tout themselves on having a very robust frame, so I think they knew the deceptive practices happening and jumped ship!
Remember it is not the GD it once was... just part of Winnebago. Wiñnie has had roof structure issues for several years and still has not corrected them.
We bought a new Alliance 42v13 in August and got 7 weeks of camping in before the ohio winter shut us down. You and your channel are an inspiration, trustworthy, and transparent my lady and I can't thank you enough for your channel for info and entertainment. We'll be in Texas at COTA in April, if we see you on the road I'll break out the smoker and thank you properly! I hope the resolution to your problem is smooth, best of luck!!!!
Congrats on your Alliance purchase! Of all the RV's that have had frame failure from customers sharing their experience in our inbox, Alliance and Brinkley have the least (or none) than all the other manufacturers! We are glad to hear you enjoy our channel and we'd love to take you up on some smoked meat if our paths cross! Safe travels to you!
What about Jayco? Heard frame issues with those as well?
Wow Kevin and Alecia, I am really sorry to hear GD has treated you this way. Shame on GD for they way they are handling this "not so isolated" incident. As I mentioned in your last video, unfortunately companies like that are only out for their shareholders and customers will take it in the rear. I am so grateful that we recently sold our GD travel trailer and bought our fifth wheel from a different manufacturer. We had seriously considered a Solitude S-Class, but between the frame issues and how they plumb their RV's I am grateful we went a different direction. I wonder if you all should cut your losses and get something different instead of trying to repair it? I'll be heading over to your page to purchase a couple of shirts. Hopefully that will help in some small way.
Thank you for your support! We are weighing all options at this point before we move forward with a decision! We are glad you chose a different manufacturer, too! Hopefully, your new rig and the manufacturer are treating you nicely!
It’s the same in Australia, totally unregulated industry full of nightmares. It so wrong they did this to you, thank you for warning people. Safe travels.
Scary to think such horrible building practices can still be happening in major industries!
We had been looking at 5th wheels, mainly for the spaciousness. At the beginning GD was tops on our list. As an engineer, something didn't look right on any of the brands. I followed most of the brand on social media and one thing became clear, most of the issues (across brands) occurred with the rigs over 30 ft or so. The failure on the larger units starts to make sense when you consider the size/weight increases that are on frames that use the same frame/axle/wheels/springs as smaller rigs, for example using 2 axles rated at 7K each on a trailer that, in most cases, exceed 14K lbs. That works only if the trailer never moves, however under normal conditions the suspension is seeing 2-3X that load due to wind, potholes, etc., that's why we see posts complaining about broken axles/springs/blown tires on a daily basis. It's likely this is what also causes the frame to flex and ultimately fail. I determined there's two types of larger fifth wheel trailers - those that have major failure and those that will. We ended purchasing a class A. i like they are built on a real truck frame and are required to meet federal specifications, unlike the flimsy 5th wheel units.
Bingo! Federal Specifications. That is the key.
@@STLtoTPA or going forward, Lippert does the smart thing and over-builds their frames above and beyond what the OEMs want and tell the OEMs to take the overbuilt frame or leave it. Same with axles and suspension components.
I agree. I know folks with non- toy hauler GD and none have issues. It’s usually the largest rigs like Momentum that have problems. ALL trailers have frames that flex or else they would snap apart. How much flex and where is the difference and also whether the flex cracks welds.
I don't think either companies have top knotch engineers on staff
When we were looking at 5th wheels, we brought up the issue with axle ratings versus the gross weight of the unit. We were told they deduct the pin weight to determine the axle specs. Like everyone else, the manufacturers will stretch a nickel as far as they can.
In my experience fixing our frame did it myself it wasn't too bad to fix. Took some time and ingenuity but did it in our driveway. I agree about not towing it i towed ours for around 300 miles after i discovered ours was broken in order to get home. Ours needed a bunch of gussets after it was pulled back into place.
Good for you for fixing it yourself 🎉
Do you have any pics that you can share?
@6ddalton sorry i do not i was mad at the time basically got the same run around as Kevin and Alicia. It was a few years ago and it was on a keystone cougar we switched to jayco brand because I will never buy another keystone product because of the way they handled it.
That's great that you fixed yours yourself! Towing ours the last 500 miles to get it to our home base was the most stressful 500 miles we've ever driven.
@@rob9675 are you aware that Keystone and Jayco are both owned by Thor Industries, along with Airstream, Entegra, and multiple others. They also own at least a dozen suppliers. There's about three main players in the industry now and it doesn't bode well for the consumer.
Great video!!! They are called Recreational Vehicles - other vehicles do not fall apart going down the road like our 5th wheels did. Slides, jacks, broken welds,etc. We opted to stop RVing. Our brand new 4 Season RVs never held up very well. They were very expensive units (to purchase & repair) so we made a lifestyle change away from RVing.
I have no doubt you will get this issue properly repaired & help all the other RVers out there.
Thanks for presenting the real situation!!!!!
Thank you! Wait until our next video I break down what all I have spent in Maintenance and repairs in just 3 years of fulltime travel!
It doesn’t stop. I’m on my third fifth wheel. They all crack if you travel full time .Just don’t get suckered into believing a different brand is any better .
We have a BAL frame on our rig. Is that frame terrible also?
We have a GD and have been aware of the flex frame. We travel light and part time. We plan to improve our suspension. The summo springs is another issue for rvers. It's how heavy these trailers travel down the roads. Rough or smooth. And for how long.
Hallelujah to that observation and comment. I just watched where DRV Luxury Suites LCI frames are failing: (ruclips.net/video/OQ0kbkyKzt4/видео.html) and Montana- Keystone LCI frames are failing (ruclips.net/video/8WMbnuXGdrk/видео.html).
@@JandAReview1-BAL on the frame of our new 5th wheel. From what I can tell it's built really well. I've watched a lot of these videos and I have inspected my frame and haven't seen any of these issues. I especially like how beefy the leaf spring hangers are compared to Lippert frames.
@@F450FTW That’s awesome to know! I check everything out before we head to a campground. We currently have a KZ product and haven’t had any major issues. Thank you so much for the comment!
Thank you for spreading the real truth! We have a reflection and met people in SD this summer who we’re headed to have their frame fixed! They had to leave it a month and rent a place to live. He is an rv inspector and they were not going to allow him in for repairs! They were spit of pocket for a place to live since they are full time ! Thanks for making the video for those having this same problem. From a Texan to another Texan!
You are most welcome, fellow Texan! It's crazy that they don't allow people to come see the damage and repairs. What are they hiding? Especially for an RV inspector, that could use that knowledge to help fellow RV'ers who may be experiencing these issues.
We’re glad that you’re standing up for yourselves and in turn so many others. Praying for your resolution.
@@KylesRV you must work for GD. This did not happen until the THIRD or FOURTH phone call after THEY hung up on him numerous times. Perhaps you need to watch the video again???? 💁🏻♀️
@@KylesRV they got hung up on first for mentioning “frame flex”. Kevin even said that he only lasted about 4.5 minutes on the phone because of that 😂
Thank you! Something has to change and if that means we have to use our platform to start the change, then so be it!
@@PavingNewPaths ❤️👍
@@KylesRV explain Belligerent Tom
I have seen a few videos about frame flex. There all the larger 5th wheels. So, there has to be an issue. I'm glad you all are calling them out. Keep at it!!!!
Thanks!
I so appreciate the honesty that you guys display in your life and videos ❤
You're very welcome! We always try to be our authentic selves!
@PavingNewPaths well, We are your people and love you guy's for that.♥️
Thank you for this video. Customer service can make or break a company. My wife and I are in the market for a new fifth wheel. We were heavily going towards grand design now we will go elsewhere.
You're very welcome! We agree that how you handle a situation tells a lot about who you are as a company. Even something as bad as frame failure could be a positive experience for the customer, if it were handled with great care and empathy. In our email and conversations with them, we never asked for them to cover the cost. We simply wanted to know the next steps and not have to pry information from them. Their lack of empathy and care about the matter was quite shocking.
Just don’t buy any fifth wheels that are made the same , they are all junk , travel trailer to , get a tent!
It’s not just GD I have a 2021 keystone Alpine 3850rd with the same issues. But I’m lucky I’m still under warranty and when I called keystone they were more than helpful on what I needed to do. They told me that affinity RV repair elkhart has done many lippert frame repairs. I made and appointment with them and hope my outcome is better than yours. Thanks for keeping all us in the loop and love your videos.
You're right! Many of the manufacturers have had frame failures! We are glad to hear you are still under warranty and have a manufacturer that is willing to work with you! We've heard nothing but great things about Affinity RV, so you'll probably be in great hands with them! Good luck to you!
I've been following the frame flex or "broken frame" issues on YT for about a year now, and that is how I found your channel. I am now subscribed. What I thought was interesting is that two weeks ago, I went to a local RV show here in Washington State, and the primary brand they were selling were from Grand Design. One of the dealer reps approached me and was bragging about this being the best brand on the market, and that he wouldn't feel comfortable selling other brands to a customer. I then mentioned that I've heard quite a bit about the Lippert frames on these 5th-wheels causing a lot of grief for customers. He had no response, and then changed the subject. That told me a lot. I wish you well with resolving these inexcusable defects by GD., and I'll keep checking in on your progress.
Thank you for subscribing to our channel! We are glad to have you as part of our community! The employee's complete denial about the subject almost seems orchestrated. Possibly like lawyers have asked them to admit nothing and dodge the questions completely. It definitely tells you a lot, when a basic RUclips search shows that your broken frame is not the isolated event they so badly want you to believe it is. Thank you for your support and we'll have another video being released soon regarding this issue!
I’m so glad I saw this video. I almost purchased one of these but noticed some trim falling off inside and other issues outside of a brand new toy hauler at the dealership. Thank you for the enlightenment and preventing me from making a huge mistake in purchasing one of these units. I now begin my research into frame manufacturers.
They are all built the same and the frames are breaking on just about every brand but the ultra high end fifth wheels!
@@PavingNewPaths I just saw another video and they mention Brinkley frames being the only ones making them how they should be able to support the weight of the unit. They also said 7 out of 10 frames break. His unit was broken in 17 different spots and the entire front part being held on by only a few support beams.
@@Fast1twoIt's true brinkley frames are being built different!
@@PavingNewPaths , the manufacturer issues a specification and Lippert builds them to the specification. For instance, Alliance specifies gussets in certain areas on the frame and "V-welds" in the spring hangers -- LIppert builds them as specified by the manufacturer.
ruclips.net/video/mMKhkSXgnmI/видео.html
I was at the florida supershow yesterday walking the 397th and when I asked the rep (claimed to be a youtuber himself) about the frame-flex issue he acted like he had no idea what I was talking about. He also mentioned the warranty was fully transferable (product warranty and not buyer warranty). The 397tHS was our primary consideration for full time rv living but after that, I think we have decided to look at other options instead.
Maybe part of their customer service training is teaching them how to have no recollection of conversations about "frame flex" that they have been privy to! It's really sad at this point that they take no ownership in the problem they have created! From the mouths of Grand Design and Lippert, the frames are only in warranty for one year from the date the owner takes ownership. I'm sorry, but if you only have a one-year confidence in the frame of your unit, you are doing something wrong! We've heard great things about the Brinkley frames, although we haven't seen them in person. You can check out the RUclips channel, My Bucket Day List, as he interviewed a Brinkley rep at the show recently! Consider subscribing if you find his information helpful! ruclips.net/video/EpBcOdG5gSk/видео.htmlsi=MQlJKQHAN8HpNS05
It has changed our minds about Grand design I really loved the 397 but would not buy one now.
You can't sue rv industry,their lobbyist have made sure of that in every state and federal level. People that purchase new/used RVs and warranties from dealers,etc. are just simply stupid; an RV is not backed up like most any other consumer product,been that way for all time and eternity.
THANK YOU!!! I was very close to buying a 398M and now will be looking at competitors
Hearing all the issues of Rv’s and campers. How they all are finding ways to not warranty anything even on new ones. Almost has me tempted to buy a van or ulity trailer and build it camper use myself
We currently have a 2022 Grand Design which we bought because everyone I knew said they were the best in the industry. Shortly after taking ownership of it, we were impressed with the unit. Everything went as expected and we were happy with it until we took it out for the second time. Things started to break, fail, fall off every time we took it out. We got a few things covered by warranty however they wouldn't cover many of the items that failed even with the extended warranty we purchased. We were going to upgrade to a 5th wheel or toy hauler after a few years and I can say that when we do, we will no longer consider ANY Grand Design product. We have walked through the Brinkley models and they are the brand we are going to buy next. I have followed your adventures for the past year or so and I wish you luck in your dealing with GD...you're going to need it.
Just FYI, a poster above stated that Brinkley uses Lippert frames.
@@jodiemeyers2635 Lippert frames themselves aren't bad in all cases. The engineers for both Lippert and GD did not properly plan for longer units and the weight it carries. Both are at fault, but Lippert does make quality parts.
I'm not putting the blame on Lippert. They build to the OEM specs, therefore they are not the ones to be held accountable. It's Grand Designs design and they are the ones who load everything onto the frames.
Brinkley has their frames beefed up from Lippert and takes the responsibility for their decisions.
@@jodiemeyers2635 pretty much all the RV manufacturers use Lippert frames. They’re not the issue here. The issue is that the manufacturers order a specific rated frame strength and they normally order the lightest frame they can get away with for the weight and length of the RV they’re wanting to build.
All of the manufacturers like grand designs are douche bags. They care nothing about the customers they have had past and present, bunch of phoneys.
Thank you for the video. I was going back and forth between Grand Design and Alliance. I will now be purchasing an Alliance RV. Being a fellow Texan, I have little respect for companies that don't treat customers with courtesy and respect. It seems they have forgotten a basic premise. "Good business is always good business." Treat your customers right and they will always come back. Love the channel. Hang in there. I'll be praying for ya'll!
We have heard great things about Alliance and Brinkley! They seem to be the leaders in the industry in building solid and safe units! It doesn't take much to offer customers empathy and understanding, even if you can't do anything for them with the problem they are incurring. It's definitely a lost art in business these days! Thank you for the prayers, we really appreciate it!
Alliance is great! Customer service #1. We looked at GD but found to many quality issues. Island moving bad trim. Bad springs, etc
The love of your life nailed it…I don’t give a feces that I’m the second owner, I am still your customer.
Exactly!
We currently own a grand design product, and i'm totally blown away on how they are treating this issue. Clearly they have an engineering issue and are trying to dodge being held responsible at all costs. Time to change brands!
We are blown away, as well! When safety of human lives is concerned, you can't just bury your head in the sand and hope the issue goes away! Unfortunately, it is not just a GD issue. It appears to be industry wide.
Grand Design slammed themselves with the way they handle this issue! I bought a 2023 Grand Design Solitude 380FL. I asked about the frames and was told by Grand Design the frames have been redesigned and fixed! Why was I told that when they said that the frames have had no issues.
I hope they’re right and that the frame has been actually fixed. Only time will tell. Please keep us informed if you have the same frame flex issues in the near future. Grand Design can’t be trusted. They will lie and cheat their customers for a quick profit.
We agree! Many customers from other manufacturers have emailed us their experience with frame flex and it appears as if GD is handling it the absolute worst for it's customers. We also wonder why you were told that! It seems as if they just admitted liability for their faulty frames in previous years' units! We pray their word is true regarding your RV's frame, though!
I think it will cost them greatly in the end.
Kevin, you are so right about having welders in Texas that can fix your frame and make it better than new. We were looking at a Grand Design trailer but after all the videos about problems with their trailers that I am now looking at other brands. Good luck to you and your family.
Good luck in your search and thank you for your well wishes!
Love "take the tires off & send them back to grand design" 😂😅. Stand your ground! Keep us informed. This is better than a soap opera. ❤
This is definitely not a soap opera/nightmare we ever wanted to be part of!
We love you guys! You are one of the only people full timing we actually trust. I hope you guys get this resolved. You don't deserve this treatment. We just bought a fifth wheel. We decided not to buy GD and not a Brinkley either. Your last video came out and I started doing a lot of research. I almost got one bit I'm glad we didn't. Thank you guys
We were looking at the Brinkley's, what made you decide against them as well?
Thank you for your kind words! They truly mean a lot to us, especially when we receive comments stating that "we probably altered the email we read between GD and us". We have nothing to gain by lying about a conversation we had with GD. We are simply sharing our experience! No one deserves this treatment and it's time the manufacturers start treating customers like customers and not burdens as they do today. We are glad you found an RV that meets your expectations! We'd love to know what brand you went with, as most people are telling us we should look at Brinkley's and Alliance's. We've never seen either in person!
We cancelled the purchase of our RV due to so many warranty issues. We told the dealer we just do not want to be part of the nightmare. At our age it is not a risk we are willing to take.
Can’t wait to see your repair documented. There will be no where for GrandDesign to hide there obvious design flaws. If I had a Grand Design 5th wheel I would not be a happy camper.
We hope we can find a shop that is open to filming the repair process!
@@PavingNewPaths Who ever fixes your NSGD, will get great publicity and likely lots of spin-off business. If I had a frame repair business I would be making sure you got my call and would gladly allow the process to be documented.
Thank you! We are in the process of looking for our full time RV. At least I know Grand Design will NOT be in the running! I hope you are able to get it resolved soon.
We hope you are able to find something that is safe and meets your needs! We hear great things about Brinkley's frames but haven't seen them for ourselves yet! Geoff over at My Bucket List Day just published a video talking to one of their reps! Here's a link to that video and we hope you'll consider subscribing to his channel! ruclips.net/video/EpBcOdG5gSk/видео.htmlsi=E94KIdqnUCDlZdI2
Great video guys. Good job.
It’s not just GD but they seem to have the biggest chassis problem.
In October, I bought a top of the range heartland Bighorn. It took three months for camping world to fix all the problems on this new unit ( using my warranty!) I took delivery last week, driving it for 30 miles home and parked it. Three days later, we had some heavy rain and the next day I went to look at my new purchase. The bedroom and the basement were completely flooded out plus water in other parts of the unit. Heartland denied the warranty claim and said that the broken parts letting the water in was due to lack of maintenance by me.!! Great way to start RV ownership!
Good luck to you both, there’s world class welders behind every rock in Texas, don’t go to a stealership!
Wow😮
Oh my goodness, we hate to hear you were treated so horribly! When did it become okay to completely turn your back on your customers? Good luck to you, too! We certainly won't be going to a stealership or manufacturer to have our frame fixed!
Looking to buy an RV and Grand Design was top of the list. After your customer experience we have decided we do not want to deal with them. Good luck. Could be a class action coming.
@@KylesRVAre you deaf, blind or just ignorant? They documented every step of their process to deal with this issue and only seemed to get kicked in the face! Kevin's reaction is what most of us normal guys would have done. I am in the market for trip axle toyhauler and after seeing G.D.'s reaction to the "design flaw" and Kev/Alicia's effort to gain some resolution has sealed the deal for me. Why would anyone ever subject themselves to this support or lack thereof from G.D.? 🤡
Thanks Steve! He is GD biggest cheerleader! He is defending them in all the comments today!
You keep saying they bought it send hand and apparently nobody should buy a used one because the backbone of the trailer does not last or is not expected to last more than 5 yrs. I just came home from the Tampa show and spent a lot of time with grand design but now not sure if the frame (backbone) has a short life expectancy.@@KylesRV
Interesting. We just came from an RV show and asked the salesperson about frame flex. He said I don’t know but the Grand Design rep is here, I can get him. Now I am seeing this video and better understand the treatment we got. Best of luck to you.
It's an isolated incident, they will deflect at all cost!
We have been looking at GD to go full time in a few years and watching this process you guys have been through makes me not want a GD at all. We need companies that stand behind the products they produce. Your rig was made pre pandemic and it has failed welds. This is so bad for GD and they won't even help you. I really hope you can get an attorney and get together with other owners having the same issues. I really hope the courts will help you.
I'm off to start researching other brands now. 💔
Thank you for being so honest with us and reading everything and explaining what has been happening. I really hope someone can step up and help you! Your family is the sweetest and I love watching your content. Thanks you guys.
We think you are smart to pause and reevaluate the brand you will buy from. Do a lot of research! The company should absolutely be proud of the units they build and work with customers when things go wrong. The only reason you treat people in the manner they treated us, and so many others, it's because they know they are hiding something! We are considering all options at this point! Thank you for your kind words and support! We appreciate it!
Get an Alliance. GD is owned by Thor which is a horrible company
Hi Kevin and Alisha, So sorry to here about what is happening.Grand Design should fix the problem at no cost to the owner. In my opinion I think all the Grand Design owners that are having this problem should stand together and file a class action law suit because of the known problem and they want their customers to pay for there mess up.
Thank you so much! We agree, that they should be making these fixes at no cost to anyone who owns a unit with a subpar frame on it! We are considering all options on how to proceed at this point!
Omg we where ready to buy one this week ! Just changed our MINDS! Why won’t they care about a huge issue?!
Glad we could save you from this nightmare!
My heart goes out to you and your family in the trials you are having to go through to successfully repair your RV. Upon viewing not only your videos but others I have found on my own regarding “Frame Failure “ I am wondering if you are or would consider obtaining a permanent location at one of the beautiful lakes you have filmed in Texas? With your awesome talents for making repairs and improvements I can envision what you could come up with for an amazing (I dislike that word but cannot think of a better one) vacation property. I am confident it would be something marketable for people to enjoy to provide them the RV experience. If I was in your situation I think without a guarantee of reasonable and permanent frame repair, I would “Park It”. Then I would research other RV manufacturers without fame failures or even design your own RV. Good luck on the route you decide, I know you will make the best decision for your precious family. Love your videos!
Thank you so much for your heartfelt concern! We absolutely could find a permanent spot to park the RV on, but we didn't get into the fulltime RV lifestyle to stay in one place. We wanted to travel and experience the USA while our children are still young! I do think renting the RV out to those looking for a vacation rental is a great idea, should we decide to stop traveling! We are still deciding what we will do next, as we have a lot of things to consider!
I feel so bad for you guys. Customer service just seems to be dead ☠️ these days. The frame flex issues and collapsing floors in the Grand Design 390RK, that we were very close to buying, along with Grand Design’s declining reputation drove us completely away from the brand. I know you will find a way to get this right and get back to your life. Great shirts BTW!
Thank you for your sympathy. Yes, the days of great customer service (or even good customer service) are long gone, it seems. We are glad to hear you avoided this nightmare! No one should ever have to experience this. We are glad to hear you like the shirts!
Hey you guys are incredible. Taking on the stressful situations that you graciously shared with us with the integrity of the highest level is admireable. I really enjoy your informative videos and hope the best for ya.
My neighbors at Falcon Lake State Park told me about their Grand Design 5th wheel frame issues. They don’t dare tow it anymore. Their solution was to buy an old travel trailer to head south for the winter and leave the 5th wheel stationary up north. I’m sure glad I didn’t drink the Grand Design cool aid. I hope you guys get your frame fixed and can continue enjoying RVing.
Say hi to Bob and Virginia for us. From Frank and Jodie. We'll be there in a week.
@@frankthill6163
They left yesterday morning. I think they are coming back.
@@PhilKleis ok, thanks, We'll see them when they get back then.
@@frankthill6163 Tell Bob and Virginia thanks for being so kind and offering advice on RVing after their 10 years of full timing.
@@PhilKleis I sure will.
A few months back we had our hearts set on a Solitude. After watching so much of this kind of content we decided to keep our 20 year old Montana and update it. Will spend much less than potential repairs on these newer units. I think they built RV’s better back then.
We think you made a very smart decision. They don't make things the way they used to, unfortunately!
Congratulations on being the voice in the wilderness, stay strong and we are praying for the “Best” solution to come forward.
Thank you so much!
I am curious/hopeful you find an independent shop to work on your RV and allow filming to share with everyone this RV manufacturer wide problem! Lippert frames are used in all most all RV's (like Kevin said even the higher priced RV's), so it is a VERY large problem that needs addressing. We also have a Momentum that we gave up on Grand Design fixing things years ago! It is horrible when they will not stand behind their product (it is their product if they put it in their RV's!!!!)... I look forward to seeing your resolution!
We hope to find an independent shop to work with as well! We don't want to fix it without filming the process, as we think it's important to show just how in-depth a fix like this is. We hope that by using our voice to shed light on these issues, the manufacturers' will start making the changes they should have made years ago. We have a video saying that if you get into RV'ing expecting the manufacturer/dealer to do right by you, you are setting yourself up for failure, because after you sign on the dotted line, they forget about you. Some buyers are taken care of pretty well, that is, until the warranty expires!
Wow, I feel for you. We don’t have a GD, but we do have a 2022 Keystone 5er. I check for cracks and signs of stress all the time. Scares me to death that it could happen. I hope this turns out good for you! GREAT video!
Thank you! We are glad to hear that your Keystone hasn't given you any frame problems and that you never have to deal with this nightmare!
You guys are pretty amazing. Way more civil, and patient than I would be. I would drive it back to the dealer and back it right through the showroom window. The Amish aren’t actually known for their welding skills. So sorry to hear about your experience. Good luck!
That's why we waited about a week to turn the camera on, in the moment wouldn't have been so calm! Tomorrow's video we dig a little deeper and expose some things we have learned!
I don't have a Grand Design, but I have noticed a LOT of videos on RUclips for Frame issues recently and not just Grand Design. Kind of scary and disheartening that manufactures aren't taking responsibility for their products. I see a Class Action on Grand Design in the future.
Yes, our inbox is full of frame failure stories from nearly every manufacturer selling units today! It is quite scary!
We were actually at the Grand design dealership in Tn. while watching this video. We just walked around for 5 minutes, got back in the truck and drove away. Checkbook in hand. Nope nope nope.
Well, we are certainly glad you saw our video before handing them that check! We hope you find an RV manufacturer that places safety and service at the forefront of their business plan.
Thank you Kevin,I was saving for a Grand Design Solitude or a Keystone Montana and I’m going with a Keystone.
You're very welcome! Please do your research, as we have so many emails and comments from owners from all manufacturers that have had this problem!
When there is a NTsB recall for a vehicle, used or new, the dealer still has to fix it (ex - Takata air bags). Recalls are only "voluntary" when the manufacturer needs to get ahead of the fix to mitigate its risks and costs. Maybe you might want to reach out to the NTSB. And in Texas, maybe filing a complaint with the State Attorney General.
We filed a claim with the NHTSA but will also look into filing a claim with the NTSB and State Attorney General! Thanks!
They are doing their best to avoid a class action lawsuit by denying any wrong doing. With that said, You seem like a handy guy. I would just pull the fifth wheel area apart and examine the welds and structure under your bedroom. Video everything. Based on other videos, that seems to be where they fail. Your correct...i think there is a welder that could repair your issue right where it sits. Also, people are jumping up and down about these new Brinkley trailers but they are on lippert frames too. New campers are built to be light which means thinner frames and lighter materials that are sub par quality. Just my opinion. I hope you get your issue solved soon. Just as a side note...i once left a bad review about a engine manufacturer(frasier engines). The day after it posted...the owner called me and threatened me with a lawsuit for defamation if i didnt remove it immediately. Even though i didnt think he had a leg to stand on , I complied to save myself hassle. Watch what you say or GD might come after you too!!
We agree with your observation that they are doing their best to not take liability of the frame failures they've caused! We are considering all options at this time on how we will proceed with fixing the RV. They need to get back to building shorter RV's with thicker materials! If GD would like to threaten us with a defamation lawsuit, so be it! We are simply sharing our experience, but are prepared, should they go that route!
Thanks for your honesty about this issue. Sounds like they are trying to deflect every aspect of their responsibility. Good luck. As always keep us posted. ❤
You are welcome! And yes, I think we could also call them Grand Deflection since they are well versed in that business practice!
I've lived in my GD for over 4 years and it has over 40k miles. It has been taken all over the country to boondocks spots and campgrounds . Definitely not a pavement princess . It's had its share of issues....schwintek slides, broken outriggers, roof membrane separating, etc.. GD has fixed all of these issues out of warranty. The key I learned is to go to the National Rally in Elkhart and bring your issues directly to GD Management. I know this isn't an option for everyone.
That's great that you found a loophole to their subpar customer service! Great advice to those out there with issues!
This issue doesn’t stop at Grand Design, this issue starts at Lippert and they need to take responsibility for all the junk they build for multiple RV companies. When we purchased our RV one of my must have was to have limited Lippert parts and that’s not an easy task to find. They make everything thing from frames and axles to furniture and everything between.
An investigation needs to be done into whether Lippert built the frames to meet OEM specs, or if Lippert short-changed the design. This is either an OEM architect design issue or Lippert manufacturing issue. This will clearly decide who is liable for these frames....
Or this could be a who/where did the steel come from. So much of our American manufacturing has shut down and moved to China.
The biggest reason I bought the rv I have is because it has a riveted BAL frame under it.
Many manufacturers are guilty of under engineered frames. Lippert is simply the middle man in this mess. They are building the units to the specifications made by the manufacturers, which has been engineered by the manufacturers. We do not place blame on Lippert.
I remember when Grand Design first arrived on the market and lots of folks saw them as the new shiny penny - very excited about the new company / brand and how different they were compared to other companies. I was skeptical that they were much different than your average RV company. All these frame flex issues that are bubbling up and the response from @granddesignrv is a clear indicator to me they aren't different from any other RV manufacturer. My next RV won't be a Grand Design. Best of luck Paving New Paths!
It sounds like maybe they were different in the beginning, then when they sold out to Winnebago and some of their top execs/founders left, things went south in a hurry! Our next RV won't be a GD either!
It's hard to believe there isn't a 10 year warranty on the frame. Most equipment and vehicles are proud of thete structures and know that the frame should be the last thing to fail. I have an old 2004 Jazz made by Thor that we added a hitch to tow doubles, and it's still going.
Yes, 1-3 years on the frame warranty is a joke. I expect a one-year warranty on appliances, not the frame the unit is sitting on! Some of our kids' toys have longer warranty than this frame!
Thank you so much for the update and we are sorry for your bad experience with the GD so called family
You're welcome and we appreciate your kindness and concern as well!
I'm speechless at hearing their response !
Honestly, we were, too!
Dang....so sorry that y'all are going thru this. Pray that all of your issues will be fixed and you will be back on the road soon!!!!
Thank you! Your kindness and prayers are very much appreciated!
I have heard about this Lippert frames failing on many different brands of newer RV’s. We have been seriously looking at buying a high end fifth wheel or toy hauler for leisure travel.and had seriously been considering Grand Design and Van Leigh fifth wheels for a bit now. Van Leigh shut their doors and I have heard about so many failures I don’t feel comfortable buying any brand of fifth wheel at this point. I can’t imagine the frustrations and heart ache you’re going through dealing with this. Good luck with it and hopefully you are able to get this resolved.
Our inbox is full of customers from many manufacturers who have all experienced frame failure. It is not just a GD issue, unfortunately. We recommend doing your research, but the two that seem to have the least failures (or none) from the folks who have emailed us are Brinkley and Alliance. We haven't seen either of these units in person, so we cannot verify that they are built any differently, but Brinkley has some great videos on their build quality on Big Truck Big RV's channel and other RUclips channels!
Kevin, I knew this was going to be a bad experience. I’m sorry you experienced this.
You might need to move on to another 5er.
Thank you! Moving on sounds easy, but it to us months to outfit this rig to make it livable for our family fulltime. And if the next RV sits on a similar frame, do we want to take that risk again?
Thanks for the video. We are in the market for an RV (first timers) and wanting to do full time living. We will cross this manufacturer off our list. Terrible how these manufacturers are pumping out crap and selling for top dollar. Hopefully more people take the time to come forward on social media to call them out!
I wasn’t even going to comment but I believe every voice helps.
You're welcome! Good luck in your search! It seems most manufacturers are more concerned with making a sale on a cheapened down product than earning a customer for life! We appreciate the comment and think the more exposure this topic gets, the more it will force the desperately needed change within the industry!
Definitely we changed our direction from buying a GD RV. Thanks for sharing!!!
I’ll never purchase a GD . Too many issues. Happy Frame Flex February. I’ll buy a t shirt.
We wish this was just a GD issue! Our inbox is full of customers from nearly every manufacturer sharing their experience with frame failure! Thanks for your support!
Keep us updated. You guys are doing the whole RV community a service & while my wife & I aren't full-time, we plan to in just a few months. Our prayers go with you all. May God be with you during these tough times & we hope he sends a great lawyer your way.
We will certainly keep you updated in future videos! We wish you and your wife luck as you venture into fulltime living! We appreciate your prayers as well!
I don’t own a GD camper… your video is very enlightening. Glad to see your fact reporting and please continue the updates. Btw, I was considering a GD… NOT NOW!!! 30:44
@@KylesRV I hear ya, but you’d think GD would still standby their product!!!
Cheer away!
No I would not but we aren't talking about a TV you got from Walmart! We are talking about something that cost over 100K, a product which many spend a big portion of savings or retirement to get into!
@@KylesRV Absolutely not… however a “Toy Hauler” isn’t a tv!!
Question: We see recalls for vehicles all the time… especially when it comes to safety!! With vehicle safety recalls there’s no time line either. Are there timeline safety recalls for RVs? Heck do RVs have recalls? In the last 20 plus years, I’ve owned two travel trailers and now a 5th wheel and none of the manufacturers have notified me of a recall… that’s kinda crazy if you ask me!!
Thank you for the vid! Had this came out ! This is why I remodeled our own ! Find a trailer welder ! You may have to take things apart for them
Good on you for remodeling yours! The newer units just aren't built with quality in mind.
Love the shirts , I just ordered one ! Sorry for all of the BS you guys are going thru with not so Grand Design . Obviously they don’t give a rip about their customers problems .
We appreciate your support and kind words! Yes, they've made it obvious, they only care about their bottom line.
I would be interested to know if lippert has reached out to you in any way? I’m with you on getting it fixed locally, since it seems you are going to be out the cost anyway! Why not save the “travel expense” and time for that and get it done in Texas! Hopefully someone will contact you and see if they can help!! Best of luck!!
We actually reached out to them to ask if they would share a welding plan with us, in case we found someone locally to help. They did not provide it and are who confirmed that the industry standard for frame warranties is one year from the date of purchase from the original owner. We hope to get this fixed in Texas. It's a bit unrealistic to ask someone to drive 900+ miles to have it fixed after waiting 5-months for said fix! Especially since we've heard of many who had it fixed, and it broke again within just a few moves!
I know exactly who you are referring to and though I love my Grand Design, I am not a "lifer" for the brand. I am also a secknd owner - I think the frane should transfer to current owner as its such an impossible thing to check.
You know what they say - NO news is good news. When the cheerleaders are raving they are happy. When something goes wrong, the company has no interest in hearing bad news but the social media wildfire that starts from the "bad news" is what happens. It is like any review - if you plan to keep going to a business you don't bash them in public. You handle it professionally. I'm not saying you did anything wrong but it is hard to be impartial while they are fending off public flogging.
I do love those shirts!! But please, call it Frame Failure.
Good luck with the repairs!
Thanks!
Every time I see the NUMEROUS video's about things just like this it makes us happy we paid a little "well bunch" more up front and purchased the rig we did. If I added up all of the things I see having to be fixed on less expensive rigs I'm sure in some cases it would end up costing more than our current rig in the long run. AND not even the mention of the frustration and inconvenience factor. Sorry you are having these issues.
That's great! We are equally glad we paid a fraction of the price for our unit by buying it used! Had we paid full price for this unit only to have this happen later on, would have been even more heartbreaking!
There aren't many warranties that cover "housing" expenses - unfortunately. (We have experienced that.) Personally, I would have a couple mobile technicians and a reputable welder do the repair. I would guess a day of work at the most. the math works better for me with those terms. Best of all you can stay in the rig. I wish your family the best of luck. PEACE
As they say, "The math ain't mathin'" with the numbers the manufacturer quoted! We appreciate your well wishes!
I sold our last RV in 2017 that we bought new in 2003. It was our 5th and final RV purchase. Had very few problems in all the years we pulled one down the road. I will never own another RV again after hearing how the industry has basically gone to $hit. Videos like yours are exposing the company's poor quality and customer service. Luckily, I had a great salesman I used for almost 20 years and the quality was much better when we were camping. We retired last year and don`t want the problems associated with a POS camper or having to deal with people who don`t want to fix their poorly made campers. Thanks for what you do.
It's probably a good call on not purchasing a new rig now! A properly built rig should last no less than 10-15 years, just as your previous ones lasted! The rigs today may look nice, but they aren't built to last!
God bless you both for being nurses! Nurses are awesome!!!!
We like nurses as well, but we aren't nurses!
I’m just so sorry this is happening and GD is handing out such avoidance and lack of help.
Hope someone messages y’all and offers to help fix this and y’all can show GD up. Xoxo
I suspect you are a permanent cheerleader on the payroll as much as you are defending them on every single comment!
@@PavingNewPaths
I was about to say the same thing since he commented on several comments!
#makeframesgreatagain
@@KylesRV
I’m not are we watched the same video.
#frameflex
#makeframesgreatqgain
Look you don't seem to understand or are willingly ignorant, this is about a industry change both for GD AND the whole of RVing world.
I can offer you help if your house is on fire in the form of a garden hose from my house and you are not allowed to hook it up anywhere else but my house. This will not fix your problem; this is the issue GD is giving @PavingNewPaths
@@KylesRV
Good customer service can help a person who may be "Hot" as well, not just hang up and give you the run around.
@@KylesRVIt's not as much about the inconvenience but about there safety of their family and where they would live for six months.
Wow, wow, wow. Customer service hung up on you how many times? You handled it WAY better than I would have. Thanks for the honesty you provide each time you post. I’m all for fixing it yourself with a collaboration. Should make great informative content. I detest lawyers but have to agree with a class action lawsuit suggestion. Love your family and your channel. Keep it real. ❤
It was quite shocking when they chose to keep hanging up on us! That alone speaks volumes to their company standards. Regardless if a customer is irate or not (which we don't feel we were), you don't hang up on customers. Your job is to diffuse the situation not escalate it further! We are exploring all options at this point! Thank you for your love and support! We appreciate it so much!
Unless you were rude, there is no reason to ever hang up on a customer. The fact that they did takes them off our short list; even if it's an isolated incident, I cannot support a company that deals with their clients like that.
Thank you for being so objective with your story. Everything you asked is a fair question.
You're welcome! We tried really hard to keep our emotions on the matter out of it and only present the situation as we are experiencing it!
Like all big companies, they act like their 'grand design' of a product is durable and quality....until a major, costly defect happens. Then every company immediately blames the end user for the fault and claims its isolated until enough complaints go to various consumer protection agencies. Where new or used does not matter. Like in the case of Fords garbage 6.4 diesel, or Fords garbage manumatic transmissions in the focus, or more relevant, lippert frames breaking from guess what???? Twisting forces....and obviously grand design is aware of the issue when newer models have strengthened and added reinforcements on later year same model, same floor plan rigs. Side note, people calling manufacturers for their broken frames years ago were told the same, exact things. Isolated, old, used, consumers fault, Then in the following years. The CCC and gvrw's of travel trailers mysteriously dropped. 'imagine' that.
Our guess is they will continue blaming the consumer until they've killed or seriously injured someone. Then, and only then, will they be held responsible for their wrongdoing!
Thanks for this information. As someone who is heading into retirement soon and looking for an RV to travel around the United States I don’t think that Grand Design is a RV going to be for me. Thanks again.
Love you guys!! Please stay safe and happy! I was going to buy a Grand Design, I am glad I didnt.
Thank you!
I feel so bad for your family! I think it is time to contact some of the local news channels to talk about what is going on in Middlebury Indiana!!!
Perhaps you are right! The industry needs to be fixed, they can't keep selling these probelms to people!
I laugh at everyone calling it frame flex. The frames are literally cracked and separate low bottom corners where landing gear is 🤷🏻♂️😉😂 everyone I have seen has been broken there. The Facebook groups are a joke. Every group years ago I checked out. They never allow the truth of anything or positive fixes that people have done. As for pin box. The style you have is not a problem. The gooseneck style is with any 5th wheel. As it will apply extra leverage to the trailer mount and frame. That’s why I never use or recommend of.
Yes, frame flex is the most laughable term in the industry! Call it what it is...broken or a failure! We had no idea who was monitoring/admining the groups until we noticed posts being removed or comments being turned off. If you can't have free speech on a public platform, what are you hiding?
That is too bad. We have been looking at who is going to make the grade and who is not. Grand Design Solitude was just eliminated from our list because of this and many other issues we have heard that they are having.
It's probably a smart decision to take GD off of your list at this point! We have heard from a lot of Solitude owners who have experienced frame failure! Good luck with your search!
Ohhhh Alicia..burn with the insurance vs quality issue.you go girl!
Thanks!
@@PavingNewPaths Thanks for speaking up for everybody.
Man what a crock of s””t ! That frame was built by lippert to grand designs specs and they probably told grand design there was the probability of it breaking. Maybe lippert could tell you the proper steps to repair it yourself! Would be worth a try!
We have reached out to Lippert to see if they would share the welding plan with us! So far, no luck!
I was going to buy a reflection 337rls I don't think so . I am going to rebuild my 2021 Rockwood fifth wheel. Thank you for your time .
I think that is a smart decision at this point!
@@PavingNewPaths I messed up on the year our Rockwood is a 2012 .my 3500 is a 2021 ram 🐏 single rear wheel
So sorry for what is happing
Im so glad i have a Northwood product> In house frames
BTW I see some delamation on the slide out under your window
UGH
Thank you! And we are glad to hear you are happy with your Northwood! Thanks for pointing that out about the slide. I think Kevin has spoken with someone regarding it and it only appears to be delamination, when in fact, it is not. But I will double check with Kevin on this just to be sure!
I can certainly understand your frustration. Unfortunately, I think it’s all RV manufacturers. We had a Redwood which we loved, but the frame warped, and the insurance company totaled. We then got a DRV because they are supposed to have the strongest frame in the industry. Now I see a lot of people with frame issues with their DRV’s . Lucky we haven’t had any frame issues just lots of other problems. To the point, I don’t want to take it out anymore for fear of what’s going to break next.
We have had many users with DRV's tell us of their frame failure stories! I think if they actually made them to withstand travel, they would be so heavy we wouldn't be able to tow them with a 1 ton dually!
Send this to them "Frame flex frame flex frame flex" and watch Beetlejuice pop out of your RV
Ha!
🤣🤣🤣 Love the shirts!!! I'm so sorry that you guys are having to deal with that! If this is as common of a problem as it appears to be, it may take a class-action lawsuit to get some resolution and make them issue a "recall". Unfortunately, from my understanding of the legalities, especially since you are not the original owners, it is not going to be different than buying a used car out of warranty. That is a risk we take when saving a ton of money buying a used RV or anything else for that matter. I would further suggest that if you're going to pursue legal action, you stop corresponding with Grand Design, leave it to the attorneys, and don't say anything that may hurt your case. I truly hope you and everyone else in this situation ends up with a favorable outcome that doesn't break the bank.
The cheerleaders may be doing those things for multiple reasons, including maintaining the reputation of the brand for resale value...
We are glad you like the shirts! We hope they serve as a wake-up call to the industry to DO BETTER! We do feel legal action is coming. Maybe not from us, but from the family that has a family member seriously injured or killed when one of these frames fails going down the highway! And you are very right about the cheerleaders!