Kia engine replacement warranty claim denied
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- Опубликовано: 3 окт 2024
- No matter the season, Orty Ortwein enjoys bike trails. He enjoys it so much that when it came to buying a vehicle, it had to have the ability to carry his bicycle. Ortwein picked a Kia Soul based on reviews and friend recommendations. All went well until this past August when the oil light came on in Indianapolis, and he never made it to his home in Lebanon.
You need new friends if they recommended a KIA Soul.
👏👏👏🍸
Who is weak enough to ask friends what kind of a car to buy
@@hermanrogers1325
Well if you had any friends, you probably would too, genius.
@@hermanrogers1325 Most people I know are like that, specially young ones under 25.
🤣🤣🤣🤣🤣🤣🤣🤣🤣facts
He ran the engine with the oil light on until it blew up. He says that himself. The hole in the engine wasn’t the problem, the hole was the result of driving without oil.
Crazy thing is I had my oil changed and the light came back on several days later...they replaced mine. 🤷🏽♀️
Indeed, Indianapolis to Lebanon, IN is about 30 miles. Probably driving at highway speeds, so it was even more starved, and progressed quickly. I wonder if he noticed the engine temp rising too.. All signs something it terribly wrong, he even mentions sounds emanating from the engine. Yeah, I bet there was an issue or defect to cause the oil starvation, but he might have saved the engine and the headache if he had pulled over much sooner and gave up getting home. He could have used the same exact app and gotten a Lyft himself home and return to the vehicle the next day. Don't keep driving with oil lights and engine temp gauge rising.
@Chill Will WOW. They effed you almost as bad as me!
I had same problem, its actually a known defect it the engine
Hahaha I have a 2014 Forte with less then 100,000 miles on it. I get the oil changed every 3,000 miles and never go over that. After 1,500 miles after an oil change, my car burns oil, so I have to constantly check the dip stick and add 2 sometimes 3 quarts of oil. If your car is using oil and I don't mean dumping it out due to an oil leak more then say a quart between 3,000 miles, there is a problem. These cars are junk.
My Sonata had the transmission go out at 62k miles. The local Hyundai dealer replaced the transmission and the engine. It took about six weeks to get the parts and do the work, but they had us in a loaner car the entire time. We do all of our service at this dealership, so they knew the car.
Do not buy a Kia!!! I am stuck with a car loan on a car I can not drive. The engine blew a year after I brought the car. All of the maintance was performed as scheduled and the engine still blew up.
Are they going to replace your engine for free?
1 year after you got the car?? what do you mean "ALL" of the maintenance was performed? are you aware that the only thing you performed in a year of owning a car, is a couple of oil changes??? um
@@johnnystech8392 No, they are not.
Same problem here total bs I have been denied twice they are trying to say I have some kind of software issue and that it’s not on them to replace my motor and trying to charge me almost 7 thousand dollars to replace it..
Wow! This just happened to me Weds. and they are replacing my engine.
Just happened to my wife’s 2014 Soul, stick with Toyota and Honda, their engines last forever, no matter how many good stories there are about Kia, their quality level is way below Toyota and Honda
My mechanic offered the same advice. Now I’m in a Corolla again! The last one was a 1989 with 200,000 miles. “Boring” but a good solid, tried/true commuter car. The newer one has a CVT which has already had a filter and fluid change by an independent transmission shop at 32,000 miles. They said it was good, new fluid looked about the same as old fluid, very clean, no clutch and metal debris…so it might last a while if not driven like a race car.
Agree their engines aren't Toyota or Honda quality. But our engine went at 70,000 miles----and it was still under warrantee. Short story----we got a new free engine at 70,000 miles---and no questions asked at our Hyundai Dealership. So their longer warranty is a blessing.
Kia and Hyundai are sister companies and have the worst made engines in the past 10 years. Avoid both unless you like having engine problems.
Took our Hyundai in for what seemed to be poor acceleration and clicking sound at around 70,000 miles. They said leave it here and gave us a loaner for fee----they called the next day and said we were getting a free new engine. Seemed a bit early for a new engine. But I had to replace an engine in my Old's Cutlass at 13,000 miles, and it was just past warranty. . So we thought it was great service. They stand behind their engines----and zero questions asked. Three weeks of driving their nice SUV----so we took a few trips in it.
@@dennisplatte7506yeah kia’s been amazing so far besides one specific trash dealership that was individually owned. It had to change their name the service department was so trash
better than honda and toyota these days
Kia is a terrible car. I will never buy another one. I have a 2015 Kia Soul with 86K miles on it and the engine is shot. It appears that Kia is going to give me a run around based on my contact with the dealership last week. JUST DON"T BUY ONE OF THESE CARS!!!!!!!!!!!!
Exactly same thing here in Australia. Happened to my son this week. They wanted to charge $33,000 to replace motor. Said they don't warehouse motors, only parts and we'd have to pay for every part singularly and for all the labour. Car is less than 5 years old.
wow...I'd never buy another Kia
@@AMindInOverdrive Well, just an update to that story from 2 years ago ... My son had to buy a car quickly last year - stupidly bought a new KIA Rio - does he never learn? Well, he has now. The car had a mere 4000 kilometres on the clock when it broke down miles from home. He had to have it towed to the nearest KIA dealer (Sydney Hills District dealer) - who refused to even look at it for 3 weeks! He asked about a courtesy car and the dealer treated him like dirt. He rang KIA head office and a customer officer there named Shaun, authorised him to get a hire car and KIA would pay for it (as the car is well and truly still under warranty.) The KIA Rio was 6 weeks being repaired, and my son tried to do the right thing by just hiring a car when he absolutely needed to. He incurred a mere $200 in car hire over 6 weeks - and yep, you can see it coming - KIA refused to pay. They said that "Shaun" had been removed from his post (probably for being helpful) and that the car hire cost was against KIA policy - on a frickin' car that had done a mere 4000 kilometres. My son was so angry when he got the car back, he took it down to the nearest Toyota dealer and traded it for a Corolla. He has now learned his lesson - avoid KIA like the plague ... their warranty isn't worth sh*t.
I own a auto repair shop and have been a professional automotive technician 20+ years. The oil light came on which means there is no oil pressure. I would put money on it that he is like everyone else in the world that doesn’t check their oil and probably only changes it once every 10k miles. Why should Kia have to loose money because he was too lazy to spend 30 seconds once a week to check his oil. Kia and Hyundai engines have been known to burn oil since they started really selling them in America 30 years ago. I have had so many customers over the years blow up their engines because it ran low on oil because they didn’t check it. People will say “the oil light came on but I only just finished driving home it was only 5 miles away”. So I say you didn’t pull over and check the oil? They say no I didn’t have oil anyways so there was nothing I could do. I said well next time that happens you should pull over and check the oil because now you need a new engine you can’t run an engine for any period of time without any oil. If the oil light is on and its full of oil then get it towed it’s better to be safe then sorry. That 5 mile drive is gonna cost you 6,000 bucks. Last month I had a customer call me saying his car is over heating asking if it’s safe to drive and I said absolutely not You can destroy the engine from over heating it even just a little bit, it could already be damaged from overheating it. The next day I get to my shop and his car is in my parking lot. I look at the car and he got it so hot that the radiator melted where the radiator cap goes, when u start the engine exhaust was coming out of the radiator. When u get an engine really hot they tend to make this ticking noise and this other sound that is hard to explain but when an engine gets that hot u just replace it because the engines usually never last long after that. I call him and said why did u drive the car? He said well I was only 10 miles from ur shop and I didn’t want to pay for a tow truck. I said well now u need an engine and he said he didn’t have the money and asked if I could just do the head gaskets. I said I wouldn’t do head gaskets on this even if it was my own car and if I do them you will have no warranty at all and it’s possible that I take the engine apart to do the heads and find something broken and then you will have to replace the engine anyways and then you will have to pay for the time it took to take the engine apart which will be around 10hrs labor ($1200). I strongly recommend replacing the engine just think if I pull the heads off and find a crack in the block then u have to pay to replace the engine plus $1200 for taking the engine apart or say we do the head gasket job which is about 3,000 bucks and then the engine blows up in 2 months then u gotta replace the engine. He insisted on trying to do the head gaskets and sure enough when I got the engine apart there was a big crack in the block.
What does "loose money" mean? You mean "lose money"?
I've owned a 2011 Kia Sorento with a 2.4 4cyl since 2010 (before GDI) with the dealer's purchase incentive 'Tires-For-Life'. After 12 years and 100k miles, other than normal routine fuel and maintenance costs, I have come out of pocket for (less than $2,500) 3 car batteries, four sets of windshield wipers, and just recently one CV boot and head gasket and serpentine belt. The old car has developed some squeaks and rattles, but it has been inexpensive and reliable and I'm glad I bought it. I also own a trouble-free 2017 Kia Soul+.
Wait for it
yes - well even a stopped clock is right twice a day. You must be the luckiest KIA owner on earth.
@@Fuzcapp, ...and I drove this Kia Sorento hard, like I stole it...
I had a similar experience with a Kia Sorento 2.4 4 Cyl 2011 and a Kia Soul+ 2011. However, after spending so much money on kia recommended maintenance services in order to keep Kia warranty, after I paid them in full decided to get Toyotas instead. Highlander and Matrix were suitable replacements for those Kia I had and were a lot cheaper since I did minimal maintenance on them.
Yep kia is a shady company. There engine is garbage
I use a wheelchair and that's why my husband got us one. Engine went kablooey last month and we're still waiting for engine replacement. Warranty good though. It's a 2018
I personally change oil in My kia (european ceed 2013) because kia dealer don't want fix my problems: engine noise when hot, faulty clutch, engine shake, paint, collapsed seat foam, faulty rear shocks, broken engine mounts (changed and broken again), etc.. For Kia dealer and kia everything is fine...
So, the last 3 oil flush (now I've 70000km), the oil turn into black sludge/jelly. I never seen something like that. I read bad PCV could do that and I decide to change. Magically my car runned very good for 4 days but after the problems are back (rough idle, noise, shudder, hesitazion, lost of power).
oil should be black. if you pour oil in, drive 3000mile and oil come out same as original.... then oil is not doing its job.
If it’s the GDI THETA II there is a recall on it. Faulty engine design that is covered under lifetime warranty after a class action lawsuit.
It’s simply a ruse that sounds good, they aren’t replacing hardly anyone’s engines! I have that engine and they denied my claim, what a scam full stop
My 2017 Black Kia Forte engine seized on my car months ago. They embellished the truth claiming that they were going to buy back the vehicle. However, they denied my buy back claim. Jesus will work it out for me. He knows and sees it all!
Just an update to my story (below) from 2 years ago ... My son had to buy a car quickly last year - stupidly bought a new KIA Rio - does he never learn? Well, he has now. The car had a mere 4000 kilometres on the clock when it broke down miles from home. He had to have it towed to the nearest KIA dealer (Sydney Hills District dealer) - who refused to even look at it for 3 weeks! He asked about a courtesy car and the dealer treated him like dirt. He rang KIA head office and a customer officer there named Shaun, authorised him to get a hire car and KIA would pay for it (as the car is well and truly still under warranty.) The KIA Rio was 6 weeks being repaired, and my son tried to do the right thing by just hiring a car when he absolutely needed to. He incurred a mere $200 in car hire over 6 weeks - and yep, you can see it coming - KIA refused to pay. They said that "Shaun" had been removed from his post (probably for being helpful) and that the car hire cost was against KIA policy - on a frickin' car that had done a mere 4000 kilometres. My son was so angry when he got the car back, he took it down to the nearest Toyota dealer and traded it for a Corolla. He has now learned his lesson - avoid KIA like the plague ... their warranty isn't worth sh*t.
Similar situation here. Kia knowingly made a faulty engine. Likely trains all of the employees to find any reason to deny a claim. Awful company. Awful product. Will never ever EVER buy Kia again.
Well... Warranties and insurance companies have policies in place and have for a long time about vehicles used for business purposes have either limited or no coverage if you're advertising on your vehicle or using it in that manner.
My 2016 kia soul is having engine problems too! Never buying a Kia again!
I do not know what to do Kia Diler have my car one Month The engine is Broken only 60,000
Is it making a knocking noise?
Just recently got my check engine light too!!!
Mine just popped up like two days ago!!!
My Kia soul blew up too. 2014. They did put in a rebuilt engine and now this one is dead. Blew a rod. Not warranty. Cost to fix is more than I owe in car, over 6 thousand dollars.
@@antityier I am not lying. There is a different end to the story since I posted, but I cannot discuss. My first post was just after I heard what was wrong and the cost to fix it. It was the dealership that said on the phone just before he told me how much to fix that it was not under warranty. I didn't know one way or another. The first engine blew up in 2017. I know nothing about recall (sc147).
Why would I lie about my car, my transportation to my third job, dying? That makes no sense and you really sound angry and rude and that makes no sense. 🤷♀️
Same here. They lost a class action lawsuit May 10th 2021 and are now taking accountability to repair or reimburse people affected by it. If your car had the GDI THETA II engine it’s covered. Get it fixed and sell the piece of shit ASAP
Keep a record of all your paperwork, every oil change, every repair whether that was done at Kia or another shop. There is a huge recall but Kia is not honoring it. My wife's vehicle has this issue and they told her she had bad gas in the tank and they will not warrant the engine. So I have been doing some searching on the web, for people facing this issue there are various sites that are mentioning the issue. The car is supposed to run on 87 and not on 91 or 93 like the mechanic told me wife erroneously. The error P1326 and P0014 are mentioned in many recalls, Hyundai uses the same engine and is honouring the recall. This should be an easy case in small claims court.
Same thing with my Kia Sorento 2012 out of warranty because I’m the second owner but still under 100, 000 mileage. Same problem engine knocking
nah there is more to it than that. if YOUR engine falls under SC147 recall, you can be 100000th owner, doesnt matter. so you are not providing any information here.
@@antityier what if you have a salvaged title? Will you still qualify or will they try and blame it on the accident?
@@justinkredible33 salvage or rebuilt title does not matter, the only thing at this point (2021) that matters, is if the car had original 1802/3 ECU update. if it did not have original update from idk, 2018/2019, then you are not eligible. BUT if you had this update performed, salvage title, rebuilt title, does not matter for engine coverage. LMK if you have other questions. Alternatively if you can give me your vin I can tell you if you had this update performed.
for instance, I have about 3 engines on order right now that are for salvage title cars.
@@antityier that’s not fair because I didn’t know about any of this until my engine went tits up on Thursday. That’s when I started researching and seeing that it has the faulty GDI THERA II engine. Sure here’s my vin KNAFU5A22D5745172
Maintain your vehicle, not the manufacturer fault if you run it out of oil.
people dont care, they think they should be able to drive the car for life without maintaining it. its insane.
Except there is a defect in the Theta 2 engines which is why Kia and Hyundai recalled the cars with those engines in them.
Kias burn oil like crazy. It’s a Kia thing
No no no there are defects in Kia engines.
Yeah the GDI THETA II engine has a recall for all you “master mechanics” who think they know everything 🤦🏽♂️. You guys are almost worse than Kia trying to say it’s the people’s fault their engine went tits up with less than 100k miles. I’ve even seen 30k-70k miles where it’s happening. Mine went at 73k.
Recall on engine for my 2015 kia optima
Bring it in now, my niece's 2014 Kia Optima left her on the road and was brought to Kia they said her engine is gone, said it would cost $5,000, it now is under review and will let her know on Monday if they will warranty it.
My Kia went past it’s warranty and Kia won’t replace it even though they failed to notify me about the warranty.
I’m struggling I have a 2016 Kia Soul that was having issues with the oil burning up or leaking fixed that then had it inspected at Kia store changes coils and plugs one months later broke down … I don’t hVe a warranty and I’ve paid 13,000 and still owe 7,500 yet I couldn’t offord an expert mechanic so my friend has been rebuilding my motor now for 2 1/2 months.spent over $1300 on repairs new piston from getting destroyed and it still won’t start I’m sick . Why can’t I get my new motor pleaseseee I don’t know what to w
I don't blame well-meaning folks who dare not touch any Kia or Hyundai vehicle.
I was looking at a kia niro. After this, nope. There are issues with kias 2016-present
It’s the GDI THETA II engine that has a recall on it. So if your car had that engine it will eventually happen.
So, he didn’t keep the vehicle maintained, he used it for commercial purposes, he continued to drive it with the oil light on and he’s upset. This is all on him, not Kia. ALL vehicles require regular maintenance. Stupid games = stupid prizes.
Mine just got denied, 106k miles but a salvage title… so.. even with the Carfax displaying that the engine has essentially never been touched… and that this is in fact… a manufacturing defect, I have to pay 5500 out of pocket for a new engine… I called every Avenue to get any info,, the hq literally got the job order and diagnostic and essentially just said.. no… sorry… title means… no warranty, i babied that car…
Do not buy them…. Hyundai is about to steal every ounce of savings I’ve worked for… so.. they loopholed me…. The rod bearings were trash and they knew it.. they know it.. they just don’t care
Bought a 2021 Kia Seltos full out back in the first few days of April. I took it on a trip from Atlanta to New York and my engine fucking blew when I got up here. Been stuck for 2 weeks and they’ve had my car for a week and a half. My motor is apparently on back order and won’t be available for a MONTH. My very first car and this is what I get.
My engine is also on back order with no ETA at all and has been in at on dealership for over 3months and at the second for a little over 1 month now and just got a loaner car two days ago.
@@tabathaf1734 I’m sorry to hear that, sis
Thank you, just wanted you to know you're not alone.
They probably denied it because he drove it 30 miles with an oil light on. The bottom line is go straight to a shop when those lights come on and read your warranty
Let's review the evidence:
1) It appears that the guy bought a used cars: difficult to know the level of maintenance by the previous owner.
2) The guy kept on driving despite a warning for low oil level: this is something you should never do, also, low oil level is a sign of bad maintenance or negligence.
3) The engine stopped working all of a sudden: this can be caused by many things including lack of oil change/ lack of engine oil.
4) The presence of oil sludge in the engine: this is a pretty revealing sign of low maintenance or lack of oil change.
Conclusion: Kia might be on the spot for having a policy that voids warranty repairs if the car is used as a people carrier for money, but this guy did not properly maintained his engine by performing the minimal oil changes.
I am now having this SAME problem with my car.... research has showed me the same thing.. ENGINE MAJOR PROBLEMS!!!
Their engines are trash.
Kia lost a class action law suit due to engine failures. The engines had a problem of using (burning) oil and would run low on oil. I blame Kia, and so does the court system.
A lot of people buy a car based on looks or price instead of due diligence research. Try reading reviews from car magazines or websites. It was well known that certain years, certain engines from Kia were extremely unreliable. I have only had 4 cars in the last 30 years with no major repairs of any kind. I’ve had to buy a few batteries, an alternator, a water pump & a lot of tires but always get at least 160,000 miles out of every car I own & they still are running when I trade them in.
Yeah this is the smart thing to do. Sadly most of us don't do it
my soul has 250k miles on it and has BURNED oil like crazy from day 1 only because I am poor and do not do oil changes has it survived because I am constantly adding oil to it and replacing the filter once every 20k miles
In black-and-white that’s why it’s important to go over your warranty with a fine tooth comb
He bought a Kia Soul based off reviews and friend recommendations? 1.) the reviews were fake 2.) his friends hate him
Always buy Honda or Toyota never Kia or Hyundai
Unless it's a Passport or Tacoma
Toyota had recalls from 2013- 2020.
Honda is recalling more than 628,000 vehicles in the U.S. to replace fuel pumps that can fail, causing the engines to stall. The recall covers much of the Honda and Acura model lineup from the 2018 to 2020 model years including the CR-V small SUV, the company's top-selling
Nope my Honda Civic just blew its engine 11k miles warranty denied
Have to file bankruptcy out of 20k
he drove without oil so its on him- had he stopped looked at the oil saw an issue and had it towed to a kia dealer hed be okay - plus he used it for commercial purpose so its not on KIA
To make a long story short if you don't change the oil often enough or run the engine out of oil by neglecting to check the oil level your claim will be denied.
I get that people aren’t happy with companies but when you don’t maintain your vehicle as this was the case Kia isn’t responsible for your lack of care. That would be like saying it’s the teachers fault you didn’t pass the class because you never did the homework. Otherwise I agree warranties are way too confusing and don’t really cover much. It’s junk.
Kiabot
Whoever recommended a Kia soul is the farthest thing from a friend
Gotta read the small print.
Kia specifies in their warranty that they will not cover the vehicle if it is used commercially. Also, change your oil and service the vehicle as recommended. I’ve had 3 Kia Souls and have never had a problem at all with them.
Bots paid by Kia
Yup. I’ve got a 2015 Soul with 132000 miles in it and I’m being told that I need a new engine. I’ve changed the oil every 3k miles and it’s started burning excess oil about 10k miles ago which I staid on top of ever 1k. The car went into limp mode with no sensor lights or codes thrown. Was told catalytic converter is clogged, loss of compression on the engine and metal in the oil.
Its his own fault for not actually reading the terms and conditions. And also giving it a service. It dont take you atleast 2 minutes to check the oil 😂
What kind of a friend would recommend a Kia?
My engine blew on my 2016 sportage sx . I bought it used with a warranty forever service contract. Called dealership after the engine failure and was never told about this engine recall. Told the warranty forever people will fixed it just take it to any shop cause nearest dealership was 70 miles away. Now after 3 weeks in shop after shop tore engine down for diagnostic they say engine is under manufacture warranty but now kia won't honor it cause engine was taken apart outside dealership. Now I'm screwed
Oil light comes on you pull over!! Don't keep driving,sorry.
My kia soul 2014 has timeing problem my car is under 100k. im going to take it To the kia delear tomorrow you guys wish me good luck im not reedy to take a buse i don't use bus lines special with the covid19.
How did it go? What’s the update on it?
This ain’t right. Kia just stepped up their game in 2010 and my wife and I have had some great cars and she is sold on KIA. They will lose customers doing this crap.
They denied my claim having all the updates current solely because my car has a rebuilt title, beware and don't fall for their trap to " bring your car in for a diagnostic" they should already know by the vin that your car has a rebuilt title, I'm taking them to small claims court.
My Kia Optima 2103 engine is not working properly, dealership service department recommended to drive it until it dies. Because warranty wont cover it. But my car just dyes in the highway for no reason. Been dealing with warranty for two weeks. Never buying a KIA again. First they told me it was the engine to run it until it dies now they are saying is the turbo. Any recommendations of what to do?
Read the oil dipstick every day If it is using oil
Should have read the warranty
I bought a 2011 Kia forte my engine blew up 7 months ago so I'm left with my kia sitting into the driveway I just bought it 5 months before it took a shit and blew up. This is a problem with all kias unfortunately I was dumb enough to buy a pos lemon. Never again.
nah its not a problem with all kias. but im sure you can speak for the 10's of millions of kias right? sorry someone scammed you with a lemon, but your 9 year old car, was not scammed to you by kia....
@@antityier kia has scammed a bunch of people..... iam not the only one who has had this happen.... they know it's a problem they sell this car and wont replace it even when it was recalled.... Kia knows they suck as simple as that
@@aprildivelbiss4600 kia is not selling you any car. this dealership is not kia. it has nothing to do with kia or the kia name at all. its independent. kia itself manufactured a car and acknowledged a defect with its engine and offered a free engine for life. but ignorance is bliss? live your life as you want. i have a kia with this recall engine and i will enjoy a free engine for life.
@@antityier well unlike you there are people who have to buy a new engine because KIA wont replace it.... therefore KIA is a pos company.... end of discussion. Also dont call me ignorant I know what the hell I'm talking about... 👍
@@aprildivelbiss4600 clearly you dont. but you dont deal with kia and this situation daily. but i guess that doesnt matter, you know it all already. im VERY well aware of the situations that would result in denial of replacement. :)
Check your oil
There are two takeaways from this, one kia denies your warranty if you are the second owner of that kia. Two, if you are a for hire taxi driver they will also reject your warranty, but this isn't only kia, mitsubishi also does the same thing. There are drivers clocking in 200k miles in 3 years of owning the vehicles, it's almost redundant to have a manufacturer lose that kind of money
Actually, I am a second owner and they covered mind. I believe the determining factor is whether the original owner received the recall to put the knock sensor in. If they did, it would be covered.
200K miles would negate the warranty anyway, so that is not the issue.
Not true, I am the second owner(I bought it from my mom) of a 2016 Sorento and I had the recall work done at the dealership, my vin # qualified, I had done all the recall/software updates required so it qualified there also but when I bought the car it was already over 100,000 miles and at the time out of warranty so obviously I did not keep records of every oil change I did to the car since it wasn’t warranties old but the class action lawsuit automatically extended my power train warranty to 150,000 so when my engine seized up on the highway at 135,000 I felt pretty good about them doing the right thing & replacing the engine but they denied my claim saying I didn’t properly maintain the vehicle b/c I couldn’t produce every oil change record from the time I bought it until the day it seized up which is simply not true, I maintained my car early or on time for everything but didn’t keep records of oil changes & did a couple of them myself so there was no way to show them the records they asked for so I have a 2016 Sorento under warranty sitting in my driveway with a seized engine that they refuse to repair and to pour salt in my wounds and when I asked about trading it in for another Kia the dealership offered me $100 in trade in for the vehicle!!! Yeah, this whole situation is just one big scam & what good is “the best warranty in the business” when they aren’t actually repairing people’s cars and even after settling a class action lawsuit?? This is the most infuriating thing I’ve ever had to endure when it comes to a vehicle… Sure, I’d agree to extending everyone’s warranty to 150k as a settlement too if I knew I had no intention of actually doing anything but finding a way to fuck people over!
Regardless of the problem this engine suffers from Kia found sludge in the oil pan meaning he wasn’t keeping up with Maintenance, they can deny you a new engine if you have no maintenance records regardless if it was the bearings that failed.
This is why I always go to places that report to Carfax the maintenance they did. Wal-Mart does not report oil changes, and probably nothing else either, as I discovered when looking back on my Girlfriends old Hyundai Accent. I knew when I took it to Wal-Mart service center, and it never showed up. So basically for multiple years between Wal-Mart and another local oil change place, the vehicle looked like it didn't have regular maintenance for 5 years.. Then suddenly when I had to take it to Hyundai to have them replace torn wheel well cover (after blown tire), it showed back up in Carfax all the stuff they did. I had them do a few other items at the same time, and every item they worked on showed up on Carfax for that mileage.
If you go to Carfax you can look up local businesses that report to them, I discovered this later. The Hyundai we had later got totaled. But the engine ran like a top tell the day we drove it over to the body repair shop. Also WARNING multiple Kia and Hyundai models DO NOT have a maintenance light on their dashboard to remind you to do an oil change. Maybe the newest versions do, but 2013 Accent didn't and I was told by the Hyundai dealer several models don't have that light. My old 98' Honda Accord had a maintenance light to remind you, why couldn't they do this on a 2013 Hyundai!!??
Oil consumption and sludge build up is there regardless of how many oil changes you get… these engines have issues… I change my oil myself… full synthetic with the best filters… doesn’t change the fact these engines are crap.
@@groundupempire4606 I know these engines have issues, I own one. Still, I’ll bet you a buck, regardless of the regular carbon buildup you’d find in the intake and sludge in the pan etc.. a good mechanic can tell if the car has gone un serviced. Hell, a novice can. It’s blatantly obvious when a person hasn’t kept up with changing the oil and that’s why you will get denied at the dealership. Original statement wasn’t about the quality of the engine, it was about being denied warranty due to lack of maintenance.
Going thru the same thing but not using my car for business my 2016 kia soul has 60.000 miles and they don't want to fix it because lack of maintainece but I have my car in great shape
I would never buy a Kia
I knew that. You take out any proof of commercial use out unless you buy it for commercial.
I had the same thing happened to my 6 gen camaro with only 17k miles .. im still waiting what they have to say at the shop
wondering why kia would be dealing with your camaro. weird
O they all have engine issues
That engine oil sludge come from the fact that these engines are burning through oil 4 times faster than the average engine. The theta 2 gdi engines have been built to fail and they are using all the bs excuses to be accountable to that regardless of the fact that they lost a lawsuit for faulty manufacturing of engine! And they were trying to cover it up and a whistle blower had to come to reveal the scandal. Every lawyer in America should be reaching out to open class action lawsuits against them for their excessive oil consumptions and make sure that they close all the loop holes Hyundai is taking to avoid honoring the warranties they had to settle for in county. The only thing that matters is these engines are built to fail no matter what you do for maintenance. People who kept up with their maintenance through Hyundai like they recommended STILL had their engines fail or catch on fire… the new lawsuit needs to clearly state, NO MATTER WHAT, if a theta 2 engine fails, regardless of “signs of neglect” all engines MUST BE REPLACED. All reimbursements for rentals for being out if a call must be reimbursed. Hyundai and Kia a financially ruining peoples lives!
Where can I find more information
Yeah Kia does this alot..ill never buy a Kia again
KIA isn’t paying for a new engine because “certified preowned” warranties aren’t through the manufacturer.
That is NOT True! They replaced mine! 🤷🏽♀️
When you get a notice for a recall, take your car in for the recall, it’s as simple as that! It will help when making warranty claims!
I had 2 kias would never own another one.
Is he crazy if the oil light comes on you got to pull over right there and park the car and then check the oil dipstick. You don’t keep driving just to make it home people buy cars and don’t know nothing about them not even how to check the oil dipstick. Or change a flat tire or put air in a tire but they know every thing else and they learn everything else except the valuable car they drive
Take them to court!!!!
They already lost a class action lawsuit May 10th 2021. They’re offering lifetime warranty on certain models.
Him driving the car with no oil
First mistake.... buying a Kia Soul.... car is a shit box and crash test results also suck
What do you expect it's a KIA
People warranties don't cover rideshare driving
Falls under fleet services.
You bought a Kia? Well that was your first mistake.
Yes I owned a 2017 Kia soul 138,000 MI I have all the records of oil change and maintenance the thing blew up Kia won't even look at it
because yours didn’t have the software update or what?
Put a good quality full synthetic and good for 10,000 to 12,000 OCI.
So this clown didnt change his oil and wasted WRTVs time on air?
Mine has been denied twice they are saying it’s a software issue and my engine locked up there is a recall on my my engine but they won’t replace it and my car has 86,000 miles on it but they still want do it. Can somebody give me some information on what I can do?
Get you a lawyer brother. I bought my wife a 2017 Kia Sportage and just a week ago it threw a rod. The engine had less than 70k miles. Thankfully, the Kia dealership here is the best in the region and they are replacing the engine for free. If they had given me the run around, my lawyer would have been all over them like white on rice.
I’m facing the same issue ... three a rod on a 2015 but they are saying it’s a recall on the exact issue but won’t replace it
@@aieshaharris5340 That's crazy. They immediately replaced ours. Just got it back yesterday. You still should have the 100k mile powertrain warranty active.
Ricer cars . Buy another one.
Going through tha same shit now!
Warranties are a ripoff
If it's a Theta 2 GDI engine. Than it's covered...
Bullshit, they aren’t covering hardly any of them… Ebery reason under the Sun to deny coverage
Don’t buy a Kia/ Buick/ Caddy all POS
just got approval for them to replace the engine in my optima, cost me nothing
I'm hoping for mine. The wait for the approval is the worst. I just hope they dont try to find a lame excuse.
@@SPxUMADBROYOLO "they" dont look for excuses at all. technicians and dealerships are at the will of engineers etc. if you maintain your vehicle or have records, you have no issues with replacements as long as your vehicle is covered under any of the engine replacement recalls. people cry and whine and dont take care of their stuff but expect the manufacturer to replace things for free. it happens DAILY.
They made a shit engine
Kia's back to its old tricks and games I see. Lord sounds like ass hole Butterfield is back. This is why after my 3rd Kia I'm done with them for sure.
I hope this man get his vehicle fixed with a lawyer.
Well this was clearly due to lack of oil changes which no company should be expected to pay out of pocket for the filling events that occur after an engine is deprived of an oil change after many miles
@@Bmerwork nope, he had a lemon just line my transmission went out at 458mi, 5,300mi, 18k mi, 29k mi 38k mi warranty voided as if it's my fault they kept rebuilding a transmission instead of replacing it like I asked him to replace it... so know this man was right these new cars nowadays have oil change reminders. Most Korean vehicles do burn oil mine does it I'm about to place my engine of my car which now has 153000 miles on it after I replaced (not rebuilt) transmission and had no issues anymore after that.
He screwed up by being a Lyft driver; sorry charlie !!!!!
Kia replaced my 2013 Soul with 80,000+ miles no question asked. So yes KIA will replace your engine under normal conditions.
Did you have consistent oil changes?
yes, should be a recall... well known problem, is really dangerous and a big loss of money. Maybe they haven't a solution because still made junk with cheap materials and very bad engeneering.
Very consistent and I think that was a main reason the dealership did not refuse the repairs...
yes, kia will replace and replace and replace this engine if it fails until the car is junked for mileage. this recall is actually VERY good and gives you lifetime engine replacements... the problem is people who go to the dealer thinking its related to this recall, and its just a noisy pulley or belt or something stupid and they are mad its not free....
@@antityier Currently I have 110,000 miles and the engine is running great. BTW, when KIA replace the engine, the dealership rebuilt the lower half of the engine. Basically, where ever the engine oil touches these particular parts are replaced, pistons, rods, block. However your alternator, headers, etc, will be bolted right back on.
He didnt change or have oil. It's his fault
Has nothing to do with that... who ever built the motor never hydro dipped it to clean the metal shavings therefore it seized the motor to lock up... this is a problem with alot of Kia's my brother in law works for them and tells us the shady shit they do.. they are a sucky ass company...
@@aprildivelbiss4600 yeah, offering to replace engines for free because the manufacturing company had a defect in the block making process, sure makes kia shady. the "my (insert name here) works for them, he knows, i know, everyone knows!!!!!" story, is so hilarious to read. keep slamming kia, i promise you its not going to hurt them.
@@antityier it’s true. They have recalled all of their 2019-2021 and older due to engine fires they are corroding internally. I believe 15 19 tuscons has caught fire and 2 21. Ever heard of the theta 2 engine class action? They have every year model from 2009- now In it however if u join it limits u from taking further legal action and goodwill only 140 and for ppl who traded 2,000 and 400 for newer models. Go read TSBs. I get the man side but still regarded they have a moral obligation to repair their cars that are failing and hold no value. He will have more engine problems like we all do wouldn’t it make sense to authorize it and have them coming back and paying service fees etc? Anytime u go unless it’s a recall ur coughing up money. Get a new engine and a few months later be informed this one like ur last one is under the engine fire recall and it’s not even a fix it’s just replacing the 40 fuse to 25. And have knock sensors installed to disable ur car when it falls under factory due to rod bearings , pistons and fails omissions . My car was 24 days old when it started having problems.
Im not defending kia but having experience in the industry, the optimas, sportages and Sorrento's with the 2.4 theta engine had that problem with the metal shavings. They typically replaced the engines in all instances except if it was a salvage title. The souls 1.6 engine was not affected by the same recall. This owner probably didn't change the oil within the correct maintenance interval based on Kia's statement. I saw it all the time, customers would always come in way past their due oil change and would always expect a free engine or warranty work. Lack of maintenance = no warranty.
Well you would’ve gotten a junkyard engine.
He already had a junk engine
This is crazy - they should have to replace your vehicle for F R E E - but give you the $ to buy from another vendor smh -
No they shouldn't.. the idiot ran the car with the no oil light on.. its 100% his fault.
Hyundai/Kia are the worst! Stay away from both of them...
Garbage, garbage. Don't buy Kia!!! The have multiple issues in their mickey mouse Engines.
By the way I also own 2001 Toyota SUV with almost 300 thousands miles and I still could cross the US in that Vehicle.
Your not allowed to change the oil on your own car
Yes, you are. They specifically ask that you keep all your receipts for the products to prove you did the oil change.
@@jasondowney4873 such bullshit. They shouldn't need all that for there shit engines.
yes you are.. man you people are clueless
Anytime you use your car as a business, all bets are off when it comes to warranty. Sucks, but that's the way its always been. Also, who doesn't check their oil level from time to time!?