Samsung Fridge Ice Maker Issues and Repair Solution
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- Опубликовано: 23 май 2024
- This video discusses the ice-maker issues on a Samsung fridge, including how I contacted Samsung and negotiated to get the upgraded parts installed under warranty on a two-year-old fridge.
Provided is a description of the repairs that the authorized Samsung tech completed.
The following repair steps are shown in the video:
1. How to put the fridge in forced defrost mode and reset to normal operation.
2. Unplug unit.
3. Begin repairs.
4. Remove ice tray.
5. How to seal the icebox against moist air entry.
6. Removing ice-maker.
7. Removing auger assembly and motor.
8. Reinstalling new parts. Upgraded parts included: new ice maker, heated drain line on auger assembly, new control board (although the tech suggested that a new control board wasn't always required).
9. Cleaning the condensing coil.
Note: Always unplug your fridge before doing any work on it. This video is strictly advisory in nature and discusses my own personal experience with the repair the Samsung tech completed.
Thank you so much. Everything you said helped. The first time the Ice maker stopped I called the Geek Squad and they said it was fixed. It stopped again today and with your help I have got it working again. I am so happy. you are the best!!!
Thanks so much! Visiting our kids in Virginia and my son was complaining about his ice maker. His solution was to turn it off and just not have ice (and a bit of complaining of course 😊). Thanks again from Alaska
After playing the defrost and refreeze for 3 years, I finally called Samsung and was able to get the ice maker replaced and resealed at no cost because of the class action lawsuit. The repairman was very knowledgeable and helpful. It took about an hour to replace…so far it is still making ice after about a month has passed.
Had the same done to mine, instead of freezing up two weeks it's now every two months.
Did they reseal it inside the ice maker?
Outstanding advice!!! You saved readers and viewers hundreds of dollars. Thank you so much. :)
Thanks for the video. It was very helpful. I appreciate you time and efforts to share this. Thanks again.
Wanted to add a current comment to this (04Dec21). Our Samsung refrigerator has been out of warranty for 2-years and when I contacted tech support today, they agreed to repair/replace the ice maker at no cost. Can’t really complain about a company that (ultimately) recognizes their error and agrees to fix it. I didn’t even need to push them hard.
Great tutorial and advice. Thank you Tim. =-)
Samsung Canada arranged, despite my RF28HFEDBSR unit being 3 years out warranty, to have my refrigerator fixed at no cost to me. They replaced everything described in this video, including the tray (which was cracked by the ice accumulation). They applied sealant to prevent air leaks as is recommended in the video. The Ice Maker is working well and after two weeks there is no sign of abnormal frosting. I am pleased as punch!
This is a shame
I just called them and I was told it will be at my expense. What gives?
After waiting 3 weeks for the replacement tray, I called Samsung. They passed me on to an Executive who told me they would NOT live up to the commitment voiced by their repairman. I purchased the ice tray assembly for $cdn 130.00 and in view of your comments, I count myself lucky. The Ice Maker is now working fine. I've found NO frost or icing for the last two months.
I just called them and they told me it is all at my expense as well.@@massgio
Thanks so much for this video it save me time now from keep trying do it myself I end up calling Samsung out and they replace the ice maker and the Computer in the back of my fridge it was under the class action so we didn’t have to pay anything
Well done!
I did not know about the DF feature. So much easier this way. I am so mad I bought this refrigerator! I see now that I am not the only one. I have owned it for 4 years and have had 2 ice machines replaced, defrosted about a dozen times. I had to have the door handle on the snack and freezer drawers replaced along with the drawer panel because they snapped off the plastic. Now the snack drawer handle just dropped off again while my 5 year old Grandson was just getting a snack. Never again!
Thank you
Trust me. This is the last Samsung anything I ever buy. I miss my Maytag fridge.
could you show how the bucket goes in? There is a metal rod that I can't seem to figure out which orientation it goes in. There is a plastic square piece. Does the rod slide in or under that piece? This metal rod controls the door and ice crusher of the bucket. In my case when I slide it in one way, it only spits out cubed ice, and an other way only crushed. I'm lost here. Thanks
There is a forced ice maker defrost mode you can use without turning off the refrigerator. Depending on your Samsung fridge. Press simultaneously the freezer and lighting buttons for approximately 12 seconds till you hear a ping. Then cycle the settings using the lighting or freezer buttons till you see a “Fd”. That will be forced defrost ( ice maker ) the fridge will ping for @ 20 minutes while it defrosts. You may need to do it more than once. I had to do it for 3 cycles so I could remove my ice tray. Then used the forced defrost one more time to finish defrosting the rest of he ice maker.
Thank you so much! Man that beep is annoying.
So how has your ice maker doing? Is it finnaly working properly?
Did using sealant fix the frosting over problem?
How did you convince Samsung to extend your warranty?
has the fix worked so far?
Thanks! I'm running into the same issue. I spent so much money on a Samsung refrigerator but it's just been trouble. Never buy a Samsung fridge. :-(
You look like Ed from The Hangover! :)
Hi just watched video would by chance have part number for heated drain line and ice maker. Would you recommend sealing sides like you did . Thinking about purchasing used one that owner has this same problem if this works could be easy fix.
Suggest to making sure it's level!
my fridge is eight years old and now it’s had it and not worth repairing..fan in back stops working ice maker defrost temperature in fridge rises and in the draw and freezer. Then when it start up again the temperature will drop below the chosen temp..but now i think it’s not even doing that...One technician of 40 years won’t even come out to see it as he says Samsung are just too unreliable with too many variations.....The other technician after one and half hours could not find out what was wrong the fridge had started up...He gave me pointers to look out for, and to call him again when it happened, well we had almost five good days with it except it going below the temperature chosen, but then the light under the door rim began flickering again..pulled the fridge out, and noticed the fan stop and it was this why the light was flickering, so I suppose that light is some kind of indicator....My fridge does not show up erro when these things happen.....I unscrewed the metal plate as I was instructed and the little red light was not on..which indicated there was a malfunction in the computer, if this was the problem it would cost me another 500 dollars and no guarantee. I won’t be repairing I am just going to put it on side of road for the next household Council Clean Up,
How do we find out about the class action? I have a friend with the same fridge, same problem.
Kathy I have a Sansom refer with freezer ice maker trouble I see you asked about the class action did u finnd out. Can u share the info. Peace tax
The following is from topclassactions.com/lawsuit-settlements/lawsuit-news/samsung-refrigerator-class-action-enters-mediation/
The lead plaintiffs and proposed Class Members are represented by Mitchell M. Breit and Paul J. Hanly, Jr. of Simmons Hanly Conroy LLC, Jonathan Shub of Kohn Swift & Graf PC, Gregory Coleman, Mark Silvey, Adam Edwards and Lisa White of Greg Coleman Law PC.
Kohn Swift & Graf PC have a form on their web site for this class action lawsuit.
do you have the case number and jurisdiction? a website with all of the pleadings. And transcripts. I bet everyone would love to read them. and btw, the ice makers freeze over weekly and only produce a few cubes per week, just so you know
You mention a HEATED drain tube but did not say anymore about it.... You also said you would do a follow up video, i do not see it
I have a problem where the drain for defrosting freezes up and when it defrosts there is no place for the water to go other than the floor of the ice maker. I had to use a hair dryer to melt the ice to take it apart and melt the ice in the drain. Next I made sure the drain tube at the bottom back of the refrigerator was not stopped up. How can I stop the drain tube from freezing up.
See Parts Dr. Video. It involves replacing the drain tube with an updated one. The updated unit has insulation/foil extending further up the tube and the addition of a heating coil.
Walter Fair , I have just tried running a wire around the defrost coil and run it down the drain tube . Hope it works!!
DYNAMITE
@@2001callie I did the same. I also tilted the fridge back a little. Its only frosted up once since doing two years ago.
How did it work
I have the same refrigerator,mine is making a noise ,by the ice maker,called repair man didnt want to even look at it,but had to because I bought it there, he told me ice was forming around a fan.he said it was to cold I put the temp down to 37 like get said he also said to unplug it to let it defrost. So iam now pulling it out every other day to defrost it. I shouldnt have to do this for how much I paid for it ,any suggestion
They make an aluminum tag that wraps around the defrost coil.(Updated part) It extends down the drain to keep it from freezing. Try tipping the fridge back. Doing so helped mine not freeze up but once a year instead of every month.
All of that work just to get the ice maker to work. Samsung, I'm done with your products.
I have the same fridge and have to do the same every 4 to 5 days too...defrosting the icemaker every 5 days is ridiculous
I had same issue but after turning off the ice when the bin is full and back on when its low I have not even seen any frost on the ice maker.
Jeannie Kirby how do you shut the ice maker off? Thanks Is there another way beside the 3 second hold, it doesn’t work for me
Update? I am considering this fix if it actually works. Thanks!
This will not work. Condensation gets into the ice maker through main area of the fridge, because there are gaps.
Lol....the big ass E&J bottle in the back.....
There’s a screw back there on the ice maker at such an angle it would require a special tool. You can’t just release the clip and slide the ice maker out.
Any follow up to the fix?
See my reply above. I had this all done over a year ago, still a problem!
Does the ice maker work with the new part installed?
No, it will work for about a month. There is no good solution. Join the FB group SAMSUNG REFRIGERATOR RECALL U.S.A. NOW for more info.
Did the ice maker continue to run correctly?
I am interested to also hear if the ice maker is still working.
Joseph Valadez Yes it continued to work very nicely
If it is, you better go catch it! LOL
So the fix requires a new ice maker, a new auger part, the sealant, and a new computer. I've heard this recently as a fix from other tech guys and it confirms my fears. Not only is the design faulty, but the computer is not able to maintain the ice at bay even with all the other parts working.
Won’t fix it. I have had all this done to mine and it still freezes up so don’t hold your breath.
@@caldy206 Have you discovered an actual fix?
@@caldy206 Did they replace the motherboard as well?
Tech did ours 4 days ago with Samsung Ice Maker Repair Kit which includes new icemaker, new motherboard, new drain tube and 2 Y- clips and small rectangular gasket seal. Also silicone caulked a few areas. Took him about an hour. I used Gorced Defrost 7 consecutive times to get it completely defrosted.
@@brianbaker359 I'm curious... How much did this cost?
What if I can't get my ice box off? We bought our house with this fridge already in place and have never been able to get the icebox off. I am afraid it is frozen in
Look up the manual defrost how to. I did mine and it took two times to get the bucket out. What an annoying beep sound so be prepared.
You just talked about what the repairman did to replace the parts. Why didn't you show us by actually doing it. This is youtube and expect a how to video.
Our ice naker is not working now….. we used to be able to fix kt ourselves..but now we cant. Ug
I was told that if you use a generic brand filter it could cause the water to flow out slow. And cause the ice maker to freeze up. Also if you have a faulty Samsung filter it will also cause these issues.
I wonder if true. I have used generic filter off amazon and started having this problem then it seems. 😱
Seems like a lot of work... Samsung should cover it.
the control board looks like 50 years old!
Please hold the camera steady!!!!!!!!
Same problem I am going to call Costco now very frustrating
Do not buy any SAMSUNG products, especially the refrigerator. The problems and defects are terrible.
J
If you knew this type of refrigerator had problems then why buy it?
Turn that damn beeping down
I remember when we got the new Samsung and I was unloading my old refrigerator the new Samsung could only hold about a third of what my old refrigerator could hold and it was so much larger than my old refrigerator just buy the old refrigerator with the freezer on top and don’t waste your money and time with the stupid Samsung with the icemaker that keeps freezing
I can't even get my ice-maker open, it has completely frozen up. Terrible 'fridge and company! Avoid Samsung.
Get to the point dude
Yeah ppl doing this and they think they know what they are doing and then them mess up and have to call a service tech witch makes the tech job that much more difficult cues not only do they have to fig out what numnutts did to the frig then fix the org issue. As a service tech I will walk away if I find someone had messed with an appliance. Then they complain how much h it costs to fix it. I have had this happen more then a few times. I dont recommend doing appliances repairs on your own. As a service tech it's my job not yours.
Matthew Wells do you attempt fixes on your stuff ? Remember your the one getting paid to provide a SERVICE to someone who has spent a great deal of money on a faulty defective item and they certainly shouldn’t have to call someone else to pay to fix the damn thing. You just do what your getting paid to do and if you can’t handle what the dude that’s paying you has done in an attempt to save him some money then kick rocks on your way out cause buddy your far from the only service tech in the buisness
@@bmar2ndastrong417 yes I do work on my own stuff that's cues I'm a educated skilled tech. Oh and trust me I save my customers money at every turn i can. Can you sit their and tell me your not going to get upset or frustrated when someone tries to do your job and in turn makes it worse or completely destroys it. Yeah ok I believe that. Also I know I'm not they only tech out their. I believe if you dont know what your doing then dont do it. I'm not a dog groomer or a hairstylist so I dont cut my pet's hair or my own! CUES THATS NOT MY SKILL SET! Ooh and bmar you dont like my opinion dont read the comments
My ice maker is a constant irritation. Replaced it twice. Sometimes a hairdryer fixes it for a week or so. I paid over $2000 for this crap.
@@gerardwayishot7791 it could be over filling or their is moisture getting in the ice room
Matthew Wells ummm I’m not trained in anything and I fix my stuff all the time.
Don’t buy one period