Dell we have to Talk...M15r5 and G15 secondary SSD upgrade
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- Опубликовано: 11 сен 2024
- In this video we examine the problem of installing an SSD into the second m.2 slot on the new Alienware m15r5 and G15 range.
PS, sorry about the video quality, just wanted to get this out there.
SSD bracket and heatsink on amazon: geni.us/AX7xPiW
Original Alienware m15r5 review: • Alienware M15 R5 Revie...
I feel this is just a minor inconvenience, a far bigger annoyance is that the mainboard is inverted so in order to change the thermal paste after some years you have to take apart the entire machine.
For anyone wondering these parts are provided for free if you have premium support. MHKK8 = SSD assembly bracket (m15 R5) 26X1Y = 2280 SSD assembly bracket (m15 R5/Inspiron G15 5510/Inspiron G15 5515) - These two parts number are for the bracket and shield.
Hi,
I am going to place an order the M15R5 with 256GB SSD, as I already have a 1TB M.2 NVME 2280 SSD with me (in my old lenovo laptop).
I am planning to move the 256GB in the second slot, and use my 1TB in the first slot.
I get my dell products through a purchase order, so I can ask for parts in my initial quote itself.
What parts should I request? 1x MHKK8 and 1x 26X1Y? What about screws? How many of the 'mounting posts' do I need for my process?
Please confirm, your help is much appreciated! Thanks
Hello from France, how did you do it ?? I would like to know also because I want to add a second SSD
@@nicolassobkowiak542 Haven't done it yet, my machine is still in production. I guess I'll call customer care and request the parts when my laptop arrives.
should not have to purchase premium support for part that should be included when you purchase the laptop
Thank you for posting the name of the actual part. They seem to be available online for $7 USD. Much cheaper than paying Dell three times more for an SSD than where you can find it elsewhere.
Thank you man for raising this kind of questions to the manufacturers. Even though they might seem very negligible, they are often pain in the neck for consumers.
Especially with how expensive this laptop is and how much the pet would cost
Dell has always been semi-proprietary. About ten years ago I had to change a hard drive on a consumer-grade desktop by Dell. It took an Angle grinder, Tin Snips, and a drill to remove the welded cage around the drive. Once we got the drive out, we discovered it Was a Seagate but a custom model. We tried putting another Seagate of the same capacity in and It wouldn't recognize the drive. We ended up scrapping another identical machine with a cracked MB. We put the harvested drive into the first machine and boom it worked perfectly. I recommended she buy another computer that was so cheap and low end. I like the chance to bill an extra two hours to fix what should have been a 20 minute replace and image!
@@MashITTech Would you do Undervolt guide for AMD CPU and Overclock the GPU and see how far can you push it. Undervolt while not cutting down on clock speed.
This man is really for the consumers ... I appreciate it man 👍🏿 I'll contact them and see if they could slip that component in the packaging or have it pre installed. This is very similar to apples practice on the 'right to repair' ... As always keep us posted 👌🏿
Thanks mate, we think we have found one on amazon, as soon as we have it and test it I will let you know 👍
@@MashITTech did it work ?
They used to include the brackets back during like 2015-2016 c ause I had a alienware 17 r3 with dual 980m's and dual pcie ssds which was like really rare back then also had a i7 6700hq and 32gb ram was literally the fastest gaming laptop in the world at that time, with 16gb vram.
Thank you for making this video. Was trying to figure out how to upgrade my G15. This makes it incredibly difficult and Dell is selling their SSD's at three times the price they're going for anywhere else.
I love how in the new Gilded Age we've found ourselves in has completely embraced the total manipulation and abuse of the consumer, all for incredibly tiny boosts to corporate profits. We live in a dark, horrible world.
This is really wrong as far as I am concerned! Some people have put the ssd in without the bracket with no issues but I would be worried if I transported it regularly
@@MashITTech
Found one for $7 on ebay. Seems like the best solution to just buy one of those.
Amazon have the bracket and heatsinks
Glad you put up a dedicated video. As an Alienware and Dell user, I know this is how dell works. Previously, they sneaked in monthly support subscriptions by default with orders until people called them on that underhanded practice. You had to call to cancel the monthly charge! Hope users will call them on this sad effort as well.
Thanks Ray, it annoyed me so much that I had too, really underhand by dell to save literally pennies! I have loved alienware products for years but it is stunts like this that can sour their user base
@@MashITTech The best laptop I ever owned was a Alienware R3 17.3 inch laptop, that had the dual 980m chips and 32gb ram and a i7 6700hq at the time and was a damn powerful system and the battery was so big i could play hearts of iron 4 for like 6.5 hours on battery alone.
My new G15 arrives tomorrow. The new 1TB NVMe drive just arrived today. I honestly thought it would be as simple as popping it in. So glad I caught this video. Now I have to get on the phone and call them to get the silly bracket. What a poor start to my experience with Dell
In case anyone is wondering. THIS IS NOT AN ISSUE AT ALL. I just plugged my m.2 ssd and that's it. I have used my laptop for 10 days before receiving the parts required for a proper installation... and I didn't keep it on my desk all day but I was carrying it around all day. I didn't experience any problem because there is not much space for the ssd to move down there.
That’s good to hear. I was worrying it would work it’s way loose in daily transport 👍
any update or any issues regarding installing it without the mount?
@@ftwfridge8685 I had no issues, but I would recommend installing the mount.
I popped in a 2nd m.2 ssd without any extra hardware in a m15 r5 and it hasn't been an issue. Its pretty firmly secured by the m.2 slot
Same here, Put in a 1 TB M.2 without any additional components, its a very firm connection and I have not had any issues whatsoever..
@@SuperVidtech i only see an issue if the laptop is dropped but that point you have bigger issues to worry about 🤣😂
Oh wow, well done guys, I was concerned about it not being secured, if you are carrying the laptop around I would be concerned it would shake loose and short. Is it definitely really secure in there? I will have a play on my units
@@MashITTech it's very secure, it slots in diagonally so it would be nearly impossible to shake lose with the bottom cover on. I'm waitng on a replacement unit from alienware though :( the 5900HX system with a 3070 that I received got hot just launching steam 97 C o.O
Wow that’s hot! Hope your replacement has better temps. You should take the original ssd stand off from the unit being returned and use it in the new one as it’s faulty anyway 👍
Ok I have run through the entire tech support experience for you. Part numbers below.
A) disclaimer: I have the premium tech support with battery replacement.
I called dell and spoke with support. I explained I was trying to add a 2280 m.2 drive. They had me email pictures after answering some questions they escalated it to the next level. I was asked to confirm what I was doing and that I was comfortable replacing my own parts. They then shipped the parts to me free of charge.
The parts are as follows.
MHKK8 asst brkt SSD change ark (this is the part number and title for the adapter that slots in so you can screw mount the SSD.
26X1Y assy brkt SSD thrm 2280 sif this is the copper heat spreader and thermal pad that helps cool the SSD.
X197k scr m2x4 this is the m2x4 screw for mounting.
I hope this helps.
Hi Karl, that is brilliant thank you. It has been very hit and miss with support ( I guess it depends who you speak to) some people are getting the parts sent for free and others are getting refused! Dell are so inconsistent
@@MashITTech This is why I pointed out I have premium support.
I have found that premium support saves hours of time on the phone and as a bonus at the end of the life cycle I get all the blemished cosmetic parts replaced and a new battery this means I can get top dollar resale value, which usually covers the cost of the premium support.
I have the G15 5510, it arrived a week ago...no 2nd bracket. I contacted Dell support, looking for a hookup or at least a price on the parts you listed. $99.00 plush shipping I was quoted, which I think is ridiculous for 3 small bits that likely cost $2.00 to make.
Premium support was probably worth it if they sent this kit for free (well no additional charge).
My m15 R6 doesn't come with the secondary SSD mounts either. When I contacted support through online chat and said "I'm trying to install another SSD and find something missing there", the agent placed an order right after my message. Two days later, I received a package including SSD tray, heatsink and screws. Free and ease on all the process. From the massive complaints on m15 R5, I guess you should have to go for Intel version with Dell as they have been the biggest client of Intel sales for years, lol.
Need to notice that the SSD tray of G15 is different from that of m15.
Thanks for the heads up. I hope this issue will be resolve on the future release. Please keep it up.
Thank you, will do
Thanks for the head's up.... ordered the part off Amazon along with a 1TB ssd, they will be here before the laptop arrives :)
whats the little part called ? thanks
@@Code-ing www.amazon.com/gp/product/B08XVWCR9X/ref=ox_sc_act_title_2?smid=AN43ZP96D1535&psc=1
@@JIGABYTEZ thank you good sir
You are our champion for the people keep it up
Haha thanks mate. I hate it when companies take us for mugs!
Which laptop you think has the best performance for value and if possible recommend for us a few models to choose from for 3070 and 3080 for good price please
I just received my M15 R5 Ryzen and same issue. Spoke to many people at Dell, some of whom told me to find one in the third party market, and now have a case number. I’ve told them, either supply it free of charge or take back the laptop at no expense to myself. They allegedly don’t have any in stock. It’s infuriating. I have a large paperweight lol
This is just pathetic! It would cost them about 2p to supply that part, how can they be so tight
@@MashITTech Just an update. Got word they are sending me the parts finally. Didn't want to say anything until I actually have them, but it 'seems' to be working out.
Very underated, thes channel is
Thank you mate 😃
Mine arrived today. It’s is also missing the mounting part for the 2nd M.2 slot😡 Like others have said, I was able to slot my 1TB ssd into the 2nd slot. It’s not secured of course, but it does work. I ordered that part on Amazon too. It’s supposed to arrive tomorrow. I’ll test it and report back.
The QHD screen is pretty amazing. Still installing updates through the Alienware Update app.
Edited to add: There are some important updates including Alienware Command Center, OC, BIOS, audio, etc. I’d recommend doing those updates first before anything else.
Please feel us your experience on the mounting...
nice one rogue, hope you are enjoying it. And yes please let us know about the post as it will be invaluable for everyone buying this laptop
@@MashITTech I can confirm that the part mentioned by @d1skreet works! It was a one day turn-around from Amazon. I installed it today. It's a little tricky to install because the part is so small and the "wings" on either side have to slide under the installed metal bracket with the screw mount side facing away from the SSD slot. It took a very slight amount of pressure with a small screwdriver to push the "wings" under the bracket on either side. I was then able to slide it completely under where it snaps into place. The rest was easy. The part from Amazon comes with 2 screws (you just need one).
I also bought a generic M.2 heat shield kit from Amazon (it's the first one that comes up in a search). It fit perfectly. I tightened the screw and everything is secure now. Thanks to @d1skreet for finding the part!
You legend, thank you for updating us, I will put an announcement out for everyone else.
@@lorcain7525 Nice job verifying that it works, I'm happy to be wrong on this one! :)
I'm really unhappy that they didn't provide the bracket. When I contacted customer care, they were like you have to buy it yourself. Freaking price of the bracket is equal to ssd price when i checked it on amazon
1:13 _Really important to know, it was pretty useful. I don't know why, but I feel like, the Alienware Ryzen 5 edition catch my eyes. Your pretty unique design, smooth but responsive specs... I really liked_
_Thumbs up Mash_ !
Dang, I was wondering about this when I took a look at mine. So quick question, I noticed in the manual that it says the system can accommodate a 2tb 2280 m.2 in at least one of the slots. Do you know if the system can fit a total of 4tb if the original (1tb max) drive gets replaced with a 2tb m.2 plus another 2tb m.2 in the extra slot? I appreciate you looking into all of this, these are the details Dell almost always neglects to talk about.
Hi Greg, yes you sure can. The documentation is always vague 😃
Good news is, with the new G16 they recently released, they completely removed the second SSD port, so you don't have to worry about getting a mounting post anymore... Well done dell
😂😂 they aren’t even selling the g16 in the U.K. so I couldn’t even get one in for review
I just got and opened mine to find out there is no second slot. Highly pissed.
Thank you for explaining this! It was driving me crazy!
The G15's have gotten worse. Now some G15 motherboards don't even have the second M2 slot anymore. The motherboard is the same, they just didn't solder a new M2 slot. Likely to address the lack of a missing bracket too and forcing you to PAY for the 2nd one from them only. Agreed, bad business practices.
Your content on this laptop has been absolute gold mate !
No one else has proper content about this.
Considering ordering this for AUD $2800. With the 1080p 165h screen, but 5900 hx and 3070 + 16 GB and 1 tb pcie.
Your advise would be much appreciated.
I haven't tested the 5900hx yet but I imagine it will be slightly faster than the 5800h. I have just received the 1080p 165hz screen model but I haven't tested it yet. I will try and compare it with the 1440p ASAP to let you know how it compares. But all in all your specs look good for some great 1080p gaming 👍
I bought the mounting plate for $15 online. Its easy as hell to buy. I love the laptop but hate dells weird ssd stuff
So I just installed a secondary m.2 as the video shows, but the ssd is not showing on the windows file explore or in the BIOS. Is there away to fix this?
Thanks for the Info. I will be asking Alienware for the parts.
THANK YOU for pointing this out! I'm looking to buy a M15 R5 specced almost to the highest you can get it, and I was going to put in two 1Tb drives because I'm sure even though mine would come with a 1Tb, it's probably not a *good* one. But knowing that I'll have to jump through loops to get one of those adapters, I might begin the battle while ordering the laptop.
We think we have found one on amazon, as soon as we test it I will update the video
@@MashITTech I bought a G15 with the 11th gen intel, 16gb ram and 512gb ssd and 3060 for like $1000 out the door straight from dell. Im going to add a ssd for games, and im going to add 32gb ram. Then be fine for 3-4 years till I save up for a new pc.
I found a company that sells the ssd bracket for like $20 but I heard you can buy from dell themselves supposedly but dont know how.
I think Dell changed how they ship these. I added a second drive. The heat-sink and bracket were included.
Great
Dell in the Netherlands will only provide me with one if I buy my ssd from them at twice the price. Ordered one on Ebay (Aliexpress has them too). Terrible aftersales imo
Thanks to your video i just purchased the m15 r 5 this week and i have the bracket already installed i just opened today and saw it
Oh wow that’s good news. Maybe my moaning actually did something
@@MashITTech would it be compatible to put a Samsung evo plus NVMeM.2 ssd in that 2nd availiable spot? its 2 TB
Yep, that works fine (assuming you mean 970 evo?)
@@MashITTech yes 970 evo plus
Yep spot on, they work fine
I saw people saying on forums that dell representatives replied later products would be delivered with the parts included. However, I just recieved my m15 r6 which DID NOT contain either thermal shield or even the screws for the second ssd slots. Very disappointed about this issue. Couldn't find anywhere to buy the correct parts.
They will never include the heatsink as dell as just too tight but they said they would include the bracket! It’s easy to find a heatsink if you need one but the bracket it much more difficult. We found one an amazon and the first batch fit perfectly then they started shipping out a slightly larger one so I removed the link 🥲
@@MashITTech Hey David, thanks a lot for the informative videos. I am going to upgrade my Dell SSD and will purchase the mounting bracket on Amazon, but regarding the heatsink, do you think it is necessary?
Not necessarily, it totally depends on your drive of choice. Some run hotter than others. Install your ssd and monitor the temps with Crystal disk info and see how it runs
@@MashITTech Ah I see that makes sense, thanks David!
so the issue is that if you want to mount 2 30mm m.2, you have to buy one more widget from Dell? otherwise, it seems that full size m.2 fits fine in either slot?
Yes. Each slot can be either a 30mm or 80mm by moving the mount. I will do a video on that later to install a larger 80mm drive and install windows. The problem is dell only gives you 1 adapter so you cannot add a second drive 😭
Muchas gracias, queria poner a mi m15 un segundo ssd de 1T pero con esto que comentas vere como consigo la pieza faltante.... muchas gracias saludos!! Exelente video, te agradezco.
Hey, thanks for the review. Just picked one of these up and I'm excited to get it! Have you tried using the laptop for any extended period on your lap? Does it stay cool while gaming and/or doing office work /web surfing (but mainly wondering about the latter)? Thanks!
work and web surfing stay really cool and would be fine on your lap. Gaming like any laptop will get hot and I probably wouldn't put it directly on my lap. But if you tweaked it by capping the CPU and undervolting the gpu you may be ok
Never fails to deliver...great video
Thanks mate, sorry about the quality, just wanted to get it out there 👍
Where is the video of you installing the ssd,
Both sizes I couldn’t find it. I wanted to upgrade the ssd but don’t know what size was looking for an 2tb ssd or 1tb
Good on you man.
Thanks for the mount info! Where can you buy it?
The prices they're asking for this little mount are obscene! I just used a bit of double sided tape and it's stuck. Haven't had any problems thus far! *Touch wood*
A risky proposition since the SSD could break when prying it off - they are quite thin and delicate. A small amount of tape with just the right amount of grip would do though I guess.
I installed a Samsung 980 pro SSD. It was very fast and easy.
are you trying to install the smaller version of the ssd?
After 1 Hour! on the phone... Dell did send me the second bracket and heat shield, but only after trying to convince me that I had to buy it. I said the item description clearly indicates "SSD Bracket Qty 2" (which I had to prove with emailed screenshots) BUT... in the end they sent it to me. $40 bucks is $40 bucks! It's a shame b/c I love the laptop. Seems silly to ruin the buying experience over something that can't possibly cost the company any significant amount of money.
did you have premium support or nothing except the warranty? i bought the g15 5515 from amazon and not from dell directly so would they still send the bracket support for free? also where did you find the description that indicates that there should be 2 ssd bracket supports? and finally did u use a heat sink or it is not necessary? cheers!!
@@argos284 I do have 1 yr of premium support, but what was important was the sales description specifically said ssd bracket qty 2. That's the only reason they finally sent it to me. I think you might have to go ahead and buy the bracket & heat shield. On a side note, the install requires 2 little screws, but they only sent me 1. Ridiculous. Outside of that, the M15R6 QHD,3060 is a great little laptop. I've been very happy with it.
@@argos284 The description was a long list of all the included parts because I bought it direct from Dell.
Thanks Dave for sharing this vital info. I recently ordered a G15 thinking to add a second SSD should be a walk around the park - really glad I found your clip. BTW did any of the plastic tabs break off or get damaged when removing the cover? I read in a review it's on quite tight, which often leads to broken mounting tabs/clips by my experience. I ask because I'm fussy about that - I don't like to cause damage to any part of the machine everytime I want to access its components.
Cheers.
I have opened 3 of these new g series and had no problem with the clips, and was in fact much much easier than opening a Lenovo legion 5 pro (which is almost impossible without braking clips). As with any job like this use a pry tool and take your time 👍
@@MashITTech Thanks for the info and suggestion, I really appreciate that. BTW I've had more success using a guitar pick as a prying tool - I guess it's a personal thing but I have more of a feel for how much force I'm actually applying when using it. I can also slide it along the edge easier once I fit it into a gap. Also: Using a hair dryer to warm up the plastic edges (not excessively of course) before prying seems to allow the clips to come off easier. All the best.
Yep! I like the laptop a lot but come on! Not including the bracket is a real Dick move. In bulk I can't see it costing more than a penny or two. I had to shell out $11.00 on Amazon. In such a competitive market why would you do something so petty?
When buying a second ssd, do you get the m.2 with only an M-key or a B+M-key?
M and B keys was using when M.2 was using SATA 3. Now it's Use PCI-e. And you need PCI-e 3 or 4 SSD with the same same connection.
There is an aorus 15p 3070 11800h available now and it looks like incredible value if you can get one and check it would be great!!!
Ok, let me take a look 👍
I wish aorus had qhd options
Thanks for the great info! I just bought a Dell G15 5510, i was wondering if i can put a 1TB hard drive in it or it accomodates only SSD cards. Thank you
It has 2 ssd slots but no hard drive space
SSD only due to space constraints, its a thin laptop.
Respect for doing this!
Thank you 😊
Hi I have a dell g5 5515 and I just put a wd black sn750 ssd in it but when I go to storage it doesn’t show but when I go into my drives it’s shows there. Is that how it’s supposed to be?
Does this also happen to the M15 R7 laptops? or do they now, come with the bracket pre-installed?
I have had a lot of these machines through the office and its hit or miss, like its some kind of lottery. The majority now has it, some turn up with 2 heatsinks and then some come with no extra accessories at all! I think someone on the production line has a drinking problem :)
Dell has so many things wrong with them these days it's ridiculous. They've customized their hardware so it's specific to Dell. They trick customers into spending extra money on warranties. Your best choice is to not buy anything from Dell, at least in their consumer line. Some of their business machines are still decent.
warranties are worth it, but I always buy lenovo for work laptops those things are solid as a rock and the warranty that lenovo has is like amazing. replaced the motherboard in a laptop cause the wifi failed and replaced the ram and ssd at the same time so i got a new pc for literally free. Worth every penny buying warranty.
Thanks for that video!
Addition: you can't install an SSD with a heatsink because some idiot put a screw in the way. It could be 2 mm away, allow installing a heatsink, and still work fine, but noooo...
How far back will the display tilt? I own several laptops over the years and I often connect my laptop to an external monitor. I tilt the display all the way down so that it is pretty much flat and level with the keyboard, slide the display under the monitor, and use the laptop that way. The G15 appears like the display may not tilt back very far though and would block the view of the external monitor. I am just trying to find out about this before ordering one. Can you tell me? Thank you.
you cant, it locks pretty much because of the back of the laptop sticking out like 1-2 inches past for airflow and ports. So screen is just past vertical and thats it.
Literally every laptop I have ever bought came with a secondary bracket to install additional space. Dell is the only that don't supply. I had the same issue on my dell g7 7700.
Yep, disgusting business practice
@@MashITTech Doesn't make sense when a customer pays thousands on a laptop and they can't include bracket that cost them pennies on a dollar. I was gonna get one but got the 2019 razer instead.I don't do any processor intensive work so don't need the latest and fastest processor.I'd take the r TX. 2080 over the 3060 cause it has more ram and it still beats it some cases.
Amazing video bud.
Thanks mate 👍
Hi Dave. I'm in the market for a new gaming/productivity laptop. Do you recommend holding off until the legion 7 and 11 gen intel laptops are out?
Love you're videos by the way, they're very well informative. Thank you
Thank you, that is tough as I haven’t had any time with the 11th gen yet but I do prefer the 16:10 screen on legion 5 pro or 7 for creativity. There is also a decent asus coming with a 16” 16:10 screen (m16 I think) it is probably worth just holding on a while until we get some review units in 👍
@@MashITTechThank you. Very well appreciated advice.
I've had a terrrible experience with Lenovo's service. Not just careless, they are outright fraudulent. Never again.
Wanted to ask just to be on the safe side.
I can add any compatible ssd in the second slot & this wouldn't void the warranty, right?
After all these years with desktop PCs gaming laptops is uncharted territory for me
Yes, providing you do not damage anything opening or installing the ssd you are still fully covered by the warranty. Just make sure you buy a gen 3 ssd not a m.2 sata or gen 4 (gen 4 will still work but slower so wasting your money)
Thank you very much. I think this happened on Dell G15 lineup as well, but same for the Alienware? Come on Dell.......
Yes, 2 of the laptops in this video were G15's and both were missing the second post :(
Did they send you a new mount?
Would you be able to provide a closeup shot of the QR and part number on it? I'm gonna try to contact Dell ahead of time to see how to get one, and I'm guessing they'll ask what the part number is on that. It'd help a ton!
I can, give me a couple of hours as I am out of the office
Thank you so much for this info🙌🙌
No problem. I will update everyone when I get more news 👍
Which of these fits Dell g15 gaming laptop i7 10 gen rtx 3050 model? Which gen upto it can be upgraded?
Can you upgrade the RAM on these iterations?
Yes, 2 upgradable ram slots👍
That is a bit rubbish, I have just installed a 2nd SSD to my M17 R4 and I am glad that was not a issue on that model, I would have been very annoyed and would have probably opened up one of my older laptops to try and make one work from inside that. I was a bit disappointed that I did not have a heat shield supplied but I thought it should be ok without it Samsung 980 gen 3.
yes you should be fine. I did some testing of this on my X17 (the SSD upgrade video if you are interested) and the WD SN730 gen 3 drive performed fine without the heatsink so I used the heatsink for a gen 4 drive which run much hotter
Thank you sir. Very important information. Dell the most UNupgradable UNreapairable laptop in the world.
Great Video again, i had heard about this so thats why i went with the 1TB option. I have had an email this morning that mine is now built and is on its way from the factory, i will update you if mine is set up the same but i will not instantly need to update as the 1TB out of the box was paramount due to it being the boot drive from factory. Let me know how you get on with Dell!!! I will be contacting them also as i believe its a missing part as the second drive is unusable in that state, maybe its just your unit.
Unfortunately it’s not just my unit. I have 4! Plus I have had other viewers reporting this too. We have managed to find what looks like the part on amazon and once we receive and test it I will let you know
Yep, mine is the same, and Dell don't have a clue what part it is or how to get one. The Bracket is the minimum required to mount an SSD, but also the service manual shows a Thermal Shield as well. Thought I should add this comment was about the M15 R5 Ryzen. AW
Just got an ssd for my g7 and it will probably be the same deal. How do you recommend I secure it in there? I'm not playing into their little game and buying the part, I'd rather give my laptop back.
You might be ok with the g7 but the new g15 is affected, I used two in the video.
Perfect video and help!!!!!! Yes its foolish from Dell to do this, ... after all I buy it in amazon and im waiting an Corsair MP600 force 1tb to install, and BEWARE of Corsair Ram Vengeance 3200mhz CL 22 32gb kit it is incompatible and Kingston and Ballistix (from Crucial )too, but works with regular Crucial and G. Skill Ripjaws
Thanks, glad it was useful :)
This is bad practice by Dell. Dell provides 2230 size ssd. 2280 is standard. And ram in this Dell laptop is 1R×16 which is slower than 1R×8. Dell is forcing buyers to buy ssd or parts from Dell directly to make extra money. In fact HP Omen laptops have everything, including heatsink copper plate and pad. In Hp Omen all we need to buy SSD 2280.
Why we need to buy premium support?
so very true!
Can you please explain how can you so swiftly remove that stupid bracket at 1:10?? I'm just about losing my patience with Dell's atrocious ssd layout ideas, will just use the full size ssd's dangling for now!
Just finally pushed it with more force than I should have and it finally flew out, almost punctured the battery while I'm at it. Great way to treat your customers Alienware 👍
sounds like you had an extra tight adapter! mine came out really easily with a little push! I must have been lucky I guess. Glad you managed to get there in the end 😀
The bracket has an embossment (dimple) on its horizontal section to hold it in place which could be on too tight. You could try lifting that slightly with e.g. a small flathead screwdriver before pressing the bracket horizontally to release it.
Just wondering if disconnecting the battery connector like the manual says is necessary. I see you didn't disconnect it. Is it safe if the laptop is not connected to the ac adapter. I am having a hard time disconnecting the battery cable because there is what appears to be tape holding it in place. What if I drain the battery first as a precaution?
Hi Daniel, official line would be disconnect the battery. But with that said I rarely do as the cable are always very difficult to remove and can easily be damaged. If you are only adding an ssd or ram just make sure you anti static yourself first and be careful you only touch the ssd bay or ram slots
@@MashITTech I appreciate the reply. How do I make myself anti static?
@@danielsteward9703 ground yourself by touching a radiator or wear an anti static band before you work inside the machine
I just purchased this laptop Spent 2 hrs and talked to upwards of 10 reps got disconnected 3 times they charged $7.71 even though I insisted that this should be included on every laptop . Almost cancelled the order. but it had already shipped The Laptop that is you can find them on amazon but it is like $25 there for the part.
Dell can be shocking and very often it is just luck who you speak to! some users have had it shipped free and some other viewers have been completely refused the part! Disgusting behaviour
Great video, wish I had watched it before I purchased my G15 5510, One question to go along with this, I purchased a WD NVMe 2280 for the extra slot in question, I had a lot of trouble fitting it into the slot, is that normal?
In what way did you have double fitting it into the slot? was it tight? Apart from having to insert the SSD at a very low angle I had no issues inserting the SSD
@@MashITTech Hey Mash, where is the video of you upgrading the G15? I am having trouble finding it?
Is there a performance difference between the long and short ssd? When you reduce the size, something has to give, right?
The speeds are still good but the problem is the capacity as they cannot fit many nand chips on the device so you will only see upto 1tb drives in 30mm whereas you can have about 8gb on 80mm
@@MashITTech Hi, I've just ordered the Alienware 15 R5 Ryzen. I plan to put a additional 1tb drive in the spare slot. Am I right in saying I won't need a bracket if I go for a 30mm m.2 ssd? Also have i read somewhere that dell are now shipping new R5's WITH the bracket installed??? thanks so much :)
i bought it 1 month ago and it was already in , also the thermal cover
Great news 👍
the bolt holding the ssd dosnt have to be a bolt... be creative and use some of that box carton the laptop was shipped with and just hold the ssd with a makeshift tiny ziptie.
as for me i can make extra pieces i work in a machine shop. but honestly i would try something else first.
Can you please do a review on the New Dell G15? I see you have two in this video (in both colours) but yet there is no review on your channel. Thanks 🙏
Haha you are right and I am currently editing the ryzen version video 😂 wanted to do it at the weekend but had so many family engagements.
@@MashITTech look forward to it! But I think lots of people would also be interested in an Intel version review aswell.
That’s coming too, I didn’t want to review them both on the same review though. For the intel I got the base model with 3050ti and will start work on that one tomorrow
@@MashITTech cheers, loving the content and reviews on your channel so far!
Do you know anything about the screens?
I am watching a review (Gizmo slip tech), and on about 3.00 mins in, he shows his configuration being 360 hz with advanced optimus , but a fhd screen.
The US site which I am looking at shows QHD 240 hz with advanced optimus as being the upgraded screen from the FHD 165hz, which is the same as the UK site I believe.
Hi Jude, yes, that screen is only available on certain configs and in certain regions. Most regions just have the 165hz 1080p and the 240hz 1440p
@@MashITTech Cheers . Great to know. I'm guessing the 240hz is still an awesome screen though?, as this is the one I ordered. I hope.
IMHO it is by far the best option for this laptop and the highlight of the laptop itself! you will love it 😀
@@MashITTech 👍
YUP PARTS are free did a tweet to dell and they shipped the parts right away.
The proper part isn't the PXNWV listed (for older models) but actually X8MY9
Have you tried installing them?
@@michaelchua5165 I ended up going with two sided tape from the dollarstore.. Seems to work really well
there are really worst things ..........try to enable the advanced bios menu in the g15 ryzen models . days trying without any luck . the normal bios dont let do anything. These is really a bad point. I believe that these will be my last dell product.
When will the Dell g15 ryzen first impression video will be uploaded?
I am aiming for this evening
The link to the adapter is not working. Have you tested a copper heatsink?
Really what country are you in? I have used those heatsink a before yes.
@@MashITTech Italy
Could you use double Side tape for the second SSD maby
If its single sided.
A bit ghetto but it might work
you could, it is so firm in the socket that a lot of viewers are running it without anything holding it in and have had no problems
Good point mate...
Thanks mate. Looks like we might have found an adapter on amazon. As soon as it is tested I will message everyone 👍
@@MashITTech Please dont forget to emphasize dell about their discrepancies in australian market mate...your videos are really a blow on them to deliver us pure excellence for the bucks they are asking ...again thanks..
Thank you for this information! Great that you take care about this :-) I want to buy the biggest version with 32GB of RAM and the 1TB SSD to switch from an desktop workstation to an laptop. Unfortunately there is no option to order this system with an bigger SSD. So I look for my options. I assume the 1TB Version comes with an 2280 SSD, so the only free slot is the 2230 slot. And the there are not so much SSDs for this factor. Unfortunately no model of the well-known manufactors will suit :-/
The other option is to replace the stock 2280 SSD with an 2 TB 2280 SSD. Also not the best option.
Is there an option I dont get?
Thanks :-)
The good news is both slots can be 2030 or 2080, I will make a quick video showing you how to change them. If you get the 1tb I am pretty sure you will get an 80mm as there is very few 1tb 30mm. We think we have found the adapter for the second slot on Amazon, as soon as it arrives as we test it I will let everyone know 👍
@@MashITTech oh really? Two 2280 slots?
The official manual says one 2230 up to 512 GB, and one 2280 for 512 GB ++
Yep, typical dell mis-information. Already checked myself
@@MashITTech OK, that will be great! Thank you very much for this test :-) Thats one of two points which prevent me from a buy. The other thing is the USB-C Displayport connection and to compability to a high Res and High refreshrate screen :-/ In my special case 5.120x1.440 at 240Hz (144Hz will be okay for me) with G-Sync and HDR1.000. But I assume I have to take the risk :-)
Yes sorry that is one thing I can’t help with! Although I wish I had that screen to test 😂 I am sure it will be fine though as it is pure DP through usbc so should work just like a dp cable
It's not really a big problem. You just need to choose a configuration where all the ssd slots are filled. Then you will have all the fixtures and radiators. After that, you can install your own ssd and sell the standard ones, that's all.
Whilst you are totally correct don’t you think it is a bit mean not to include a cheap adapter on a £1500+ laptop
Two issues with that: First, you'd be paying inflated prices for SSDs from Dell that you'd never make up when reselling, so you could easily wind up effectively paying $50-100 for the brackets when all was said and done. That is all academic however because none of the configurations currently on Dell's (US, not sure about others) web site offer you the ability to add a second SSD from the factory.
@d1skreet and @Mash IT Just purchased the bracket and heatsink from Amazon - expect a £50 hole in your budgets for them if you need to upgrade the ssd
I know it’s crazy! Some people have complained to dell and got it for free
@@MashITTech I contacted dell and they passed me between order support, sales support and spare parts support. If I get a part number from Dell I'm going to post an update. The part from Amazon might need some adjustment as it's meant for a G7 2018 model. The heatsink is for a m15r3 but I'd expect they're compatible..
Yeah, any information would be appreciated, so sad that we should have to be doing this just to adds a second ssd!
@@MashITTech Which SSD's are compatible with the ryzen version? Crucial system advisor does mot show any compatible SSDs for the ryzen version, but shows for the intel version. Why is that?
@@akashkakati2860 any pcie m.2 2280 drives are.
I have a 2TB 2280 SSD, I can swap the 2242 out with this one right?
You sure can, you just move the ssd screw bracket to the 80mm position 👍
you know they have limited the 3070 in the M15 R5. reduced 10% of its cuda cores.
whether because of heat. or because it was a genuine mistake we are not sure.
dell gave 2 different messages. to toms hardware and another youtuber.
the 3060 is likely worth it.
Yep, we are aware and also were in contact with Dell a week ago. They have told us to expect a BIOS update mid month to correct it and as soon as I get it I will let everyone know.
good thing i waited to check reviews before placing an order.. going for a helios 300 instead
Please let me know how you get on with it, I haven’t tested the Helios yet 👍
Hello from France, how did you do it ?? I would like to know also because I want to add a second SSD
Is there a STL or model of this I can print? 10 dollars for one on amazon is crazy
Sorry Carl, I haven't found one yet and yes, $10 is crazy for a part that costs pennies
I have a question. Is there anything else you find wrong with this laptop? I am asking because i ordered it.
Nope, this is the only issue I have found. It’s not a show stopper, we may have found the part on amazon and will let you know when we tested it but I can’t believe how tight dell are not including it in such an expensive laptop
@@MashITTech I bought mine from the dell outlet for $1000 out the door with tax and free shipping and with an i7 and 16gb ram and 3060 worth every penny, I have got a SN550 for the secondary drive, and a kit of Team 32gb ddr4 3200mhz ram for it. So for less than $1100 I have a really killer laptop. Getting something with a 3070 and the specs i need would have been $1800. So in my opinion since the speed difference is like 10% on a 3070 you should either just get a 3060 or a 3080 because the 3070 is horrible value for the investment.
Hi, can you do a guide on how to change the ssd? I ordered the G15 with i7 and rtx 3060, and want to change the ssd but I am afraid I am going to do something wrong.
Hi, yes of course. I had that planned and will try and do it this weekend 👍
Great!
Man, why you haven't made a dell g15 first impression video ?
Sorry mate, I have the footage! I will try and edit it tonight. Sorry for the delay, just had so many laptops arriving
Which g15 are you more interest in the ryzen or intel version?
@@MashITTech ryzen bro, and whats the gpu.
It would be great if you could compare performance with the Zephyrus g14 .
Love your content.
Thanks
On it! And thank you 😀
@@MashITTech Is it 5800h+3060 one ?
Have you got the rog 15 3080 max p 5800h? Can you compare all in apex fortnight and valorant?
Not yet, but I hope to get one soon
Can't we just tape the ssd ? Or make a small bracket ourself ?
It’s possible, I have considered it. We think we have found one on amazon and darklightning has ordered one. He will let us know if it works and I will add a link to it 👍
I bought it 5 days ago , This laptop heats up very fast , is it normal or ?
normal unfortunately! I did a deep dive video with ways to reduce the heat that may be helpful: ruclips.net/video/ZUv0C_FWQHU/видео.html