"Making the most money AND...Satisfying the customer"; Mr Lacroix has revealed the secret to repeat clients and personal referrals! And then, "$350,, a better price? $600.00!" Hold your price! Thank you gentlemen! (Yes I realize this video is two years old, but it's brand new to me!)
Levi and Yvan.. I love the" Detalks" series. The segments are very informative. I don't know if this was intentional... but the pronunciation name of the series rhymes with "detox"... helping detailers to "detoxify" their businesses from bad methods of doing business!
Awesome video guys, and great point on the simplistic way of approaching customers needs. I used to get way over board on explaining when all they would want is a ''shiny' car lol and a quick basic wash/wax.
i have been detailing here in Puerto Rico for 2 years now and i learn so much from you guys.thanks a lot,very very good info!!!! keep up the good work thanks thanks thanks
You guys are awesome love watching you, learn a lot every time I watch the show...... BUT YOU ARE NOT SALESMAN. IF YOU ARE THINKING ABOUT MONEY WHEN YOU'RE SELLING YOU ARE SCREWED. NEEDS, SATISFACTION, SALES. SIMPLE🤫🤑
Thanks for the tips if selling. How about selling other products you dont have like PPF or Tint, how you gonna sell them and how to tie up with other shops do that job and get 10 to 15% of the sell?
You have less than 10 sec to gets the customers attention, keep is simple in the words that the customer understands. You are selling a service plus results.
Great idea on leaving the brochure in cars. I maintained a vehicle for a guy every three months for over 4 years. He calls me one day and asks if I know how to care for paint that has Opti-Coat on it because he just had it applied. He went to another place to have it done. I told him we also do Opti-Coat, he had no idea and said he would have went with me. This was clearly my failure in communicating to my clients the services I provide. I took it for granted they knew already.
Nice to see a fellow Quebecer with such an influence on this industry in Yvan Lacroix. Shame he can't help us get better deals on TRC products since the USD->CAD exchange rate is ATROCIOUS. Haha
Customers so many times don't know what paint correction is and I hear him say stuff like cut and buff buff and cut something that they've heard from some kind of body shop what is a good word to explain to customers about paint correction cuz I don't like taking up a lot of time or typing long paragraph saying that wet sand and then buff and then polish you know I wanted a simpler way to explain to them when I was a kid I was here people say take it in to get a buff job done but I've been told that that's not good terminology either I'm not telling anyone anything I'm just asking you what I should call it
I've learnt many things through these videos and I appreciate that 'The Rag Company' has put their efforts into making such informative and amazing videos. Thank You 'The Rag Company'.
Thank you very much both you sirs....you are so honest and transparent to this video it is a lesson for all of us..........................................one of the biggest truths........>..........so true kind reegards from Athens Greece
It's hard to make money where I am at. I use my explorer as my showcase. I have different products on different areas to show them what they get for what they pay
"Making the most money AND...Satisfying the customer"; Mr Lacroix has revealed the secret to repeat clients and personal referrals! And then, "$350,, a better price? $600.00!" Hold your price! Thank you gentlemen! (Yes I realize this video is two years old, but it's brand new to me!)
Fantastic tips especially about assuming customers can't afford a higher cost service. I'm guilty of that.
I guess you can't assume the customer has to tell you himself that's to much ?
yvan is a detailing legend! always has some immense tips and tricks
Levi and Yvan.. I love the" Detalks" series. The segments are very informative.
I don't know if this was intentional... but the pronunciation name of the series rhymes with "detox"... helping detailers to "detoxify" their businesses from bad methods of doing business!
I like that loaner idea. I'll talk to a car rental place that delivers and get some prices.
A wealth of knowledge. Thank you gentlemen.
Awesome video guys, and great point on the simplistic way of approaching customers needs.
I used to get way over board on explaining when all they would want is a ''shiny' car lol and a quick basic wash/wax.
Thanks for all the great tips! I haven't yet started my business, however this video is already giving me ideas.
Yup that's totally true people in general want instant gratification. In our line of work that's what we need to deliver
Excellent video sir. Very informative. No nonsense channel.
i have been detailing here in Puerto Rico for 2 years now and i learn so much from you guys.thanks a lot,very very good info!!!! keep up the good work thanks thanks thanks
Thanks Guys!
You guys are awesome love watching you, learn a lot every time I watch the show...... BUT YOU ARE NOT SALESMAN. IF YOU ARE THINKING ABOUT MONEY WHEN YOU'RE SELLING YOU ARE SCREWED. NEEDS, SATISFACTION, SALES. SIMPLE🤫🤑
Thanks for the tips if selling. How about selling other products you dont have like PPF or Tint, how you gonna sell them and how to tie up with other shops do that job and get 10 to 15% of the sell?
This helps thanks
Whats the liability for a loaner vehicle? Do you need any special insurance for that?
You have less than 10 sec to gets the customers attention, keep is simple in the words that the customer understands. You are selling a service plus results.
What an awesome channel! Amazing information, for free... awesome awesome!!
More great information thanks
Great video! Thanks for the insight.
Great idea on leaving the brochure in cars. I maintained a vehicle for a guy every three months for over 4 years. He calls me one day and asks if I know how to care for paint that has Opti-Coat on it because he just had it applied. He went to another place to have it done. I told him we also do Opti-Coat, he had no idea and said he would have went with me. This was clearly my failure in communicating to my clients the services I provide. I took it for granted they knew already.
Thanks Jose! It was great getting a chance to finally meet you in person this past weekend!
Great tips. Thanks a lot
Nice to see a fellow Quebecer with such an influence on this industry in Yvan Lacroix. Shame he can't help us get better deals on TRC products since the USD->CAD exchange rate is ATROCIOUS. Haha
Customers so many times don't know what paint correction is and I hear him say stuff like cut and buff buff and cut something that they've heard from some kind of body shop what is a good word to explain to customers about paint correction cuz I don't like taking up a lot of time or typing long paragraph saying that wet sand and then buff and then polish you know I wanted a simpler way to explain to them when I was a kid I was here people say take it in to get a buff job done but I've been told that that's not good terminology either I'm not telling anyone anything I'm just asking you what I should call it
I've learnt many things through these videos and I appreciate that 'The Rag Company' has put their efforts into making such informative and amazing videos. Thank You 'The Rag Company'.
Thank you very much both you sirs....you are so honest and transparent to this video it is a lesson for all of us..........................................one of the biggest truths........>..........so true
kind reegards from Athens Greece
It's hard to make money where I am at. I use my explorer as my showcase. I have different products on different areas to show them what they get for what they pay
Interesting info about loaner car. Is it one the shop owns or do you rent from a local company? Thanks.
Hi very good information Yvan did you remember the name of the book you quoted Thanks
Can I grab a link to your website? Want some ideas based from your menu, thanks
I am interested in learning the name of the book Yvan mentioned in this video. Does anyone know?
thank's for sharing this priceless info :)
great business tips from you guys !learn a lot from you😀
Thanks for all the great comments!
Really good talk. Thanks guys.
Thank you!
how do you sell it to dealership coating and how much
looks kinda like a buick sport wagon
Very Informative!
Keep it up!
How to be a franchisee of Optimum Car Care Products?
Thank you...
Thanks a lot Levi!
Yvan speaks,,I listen..
Great information
hey Levi am be coming to Idaho have any openings for workers. i been doing detailing 10yrs
Feel free to stop by the shop, drop by a resume and meet the crew! You never know!
+Levi Gates ok thanks man soon as i get in i will
So far love all of these...please keep these going
We will Derrick!