Iphone Bluetooth Hearing Aid Troubleshooting Guide: Quick Fix
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- Опубликовано: 27 июл 2024
- This Iphone hearing aid troubleshooting guide will walk you through identifying a hearing aid Iphone fault for any hearing aids with Bluetooth. In this video I will cover the most effective ways on how to overcome hearing aid problems and repair your hearing aid Bluetooth fault.
Hearing aid Iphone faults may include:
1. Streaming in one ear only
2. Intermittent streaming
3. Your hearing aid Iphone app not working properly / not loading
4. Hearing aids won’t connect to Iphone
My Hearing Aid Troubleshooting Checklist will be covered in the following chapters:
00:00 Intro
01:14 Reset Phone
01:32 Enable Bluetooth Walkthrough
01:46 Iphone and App Updates
02:35 Pairing your Hearing Aids
03:03 Hearing aid Firmware Update
03:25 Close all Other Apps
03:59 Bluetooth Hearing aid Range
The list of apps that work with each manufacturer are as follows (Hearing aids 2021):
Oticon On app
Starkey Thrive app
Widex Moment app (previously Evoke & Beyond)
Phonak MyPhonak
Resound Smart 3D (Previously Smart)
Audioservice Audioservice app
Bernafon EasyControl app
Signia app
Unitron Remote Plus app
For how to pair you Widex hearing aids with your Iphone follow this link: • Widex Bluetooth Pairin...
For how to pair your Oticon hearing aids to your Iphone follow this link: • Oticon Bluetooth Pairi...
If you're still having hearing aid iBluetooth issues after watching this video then you may need to see your audiologist to have your hearing aid repaired.
If you have any questions make sure you comment below and I’ll be sure to get back to you.
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If you need any help or wish to come and see me in my London based audiology practice; 'Harley Street Hearing & Musicians' Hearing Services', head over to www.harleysthearing.co.uk.
As an independent practice we cover all components of audiology and hearing care, including:
- Hearing loss diagnosis and hearing aid fitting - With the biggest range of hearing aids in London: In the ear (ITE), behind the ear (BTE), invisible hearing aids, invisible in canal (IIC), and digital hearing aids. We fit all manufacturers of hearing aids including: Starkey hearing aids, Phonak hearing aids, Widex hearing aids, Resound hearing aids, Unitron hearing aids, Oticon hearing aids, Bernafon hearing aids, Signia hearing aids, and glasses hearing aids.
- Vestibular and balance function testing and rehabilitation.
- Hearing therapy and rehabilitation, including cognitive behavioural therapy (CBT) and mindfulness for the management of conditions such as tinnitus, hyperacousis, and misophonia.
- Wax removal, including irrigation and microsuction. Ear syringing is no longer performed and deemed to be unsafe.
- Our specialist 'Musicians Hearing Services', looking at the protection of hearing for those who value their ears more than anyone. We also specialise in musicians hearing aids.
- Auditory Processing Disorder testing and management.
- Paediatric hearing testing and management.
Thanks for watching,
Matthew Allsop
Audiologist
#hearing, #hearingloss, #hearingaids 
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Yes it is
Briliantly done Matthew! Loved this!
Thanks Scot
Thank you so much
Thank you so much for this! My dad had been struggling with his connectivity and we just turned the phone on and off and it works great now!
Hey Keith! That’s great news! Thanks for watching, Matthew
Excellent!
Hey John! Happy to have helped. Thanks for watching, Matthew
Thank you so much for this informative video! I learned to so much and I finally got my Oticon's to work with my iPhone. Whoopee!! LOl Thanks again 🤩
Glad it helped! Matthew
all fixed!!! thank you!!!!
Great news! Matthew
Thank you soooooo muchhhhh!!!!! I’m so impatient and all I had to do is turn my phone off and on. Lol. Thank you.
Amazing!! Happy to help
Thanks for the info. I have done them all but still have my issue. Equipment: Oticon More hearing aid paired to iPhone 14Pro.
My issue is that I can not get notifications in my hearing aid when I get alerts for things like reminders, text messages or voice mails. Everything else seems to be working properly.
Continue the great work. JimE
Hi, is there a way to pair the hearing aids with a Bluetooth device to be able to hear the in-flight entertainment of airplanes?
Muy interesante!!! 👍👍
Gracias Lourdes
Thank you for the good information.
I have Widex units that after one left out for repair makes it impossible to pair again.
I can pair the left and by trying the right I lose the left again. Versus too.
Believe the latest iPhone update made this problem.
Normally use the forget the L or R make a reconnect, but not now😳
Any others that seen this happening?
How do you quickly pause streaming on the Rexton hearing aid if for example, someone wants to ask you a question
Not sure if you can help? The hearing aid microphone I assume on back of ear. So when I talk to parole they can’t hear me because noise picked up by speaker. And I can’t turn off and use phone as normal because hearing aid in my ear Makes phone not useable in many cases. Any ideas or help?
Turning my phone off and back on worked like a charm.. my right hearing aid wouldn’t connect to the app but was still streaming just fine
I have ReSound RT961-DRWC hearing aids used with an iPhone 14 Pro. Everything seems to work fine except when I'm on the phone with someone. I hear them just fine, but my voice volume is too low for them to hear me. The phone's microphones are clear. It workd fine when I'm on speaker, just not when I'm listening with my hearing aids. H E L P !!
I have this problem as well.
@@toniskaff9350 I recently updated to an iPhone 15 Pro, and still have the same problem. Can anybody figure this out ?
Is there a Bluetooth transmitter that will work with hearing aids? 3.5 Jack.
On my iphone 6s, the phone Settings control the left aid when I change phone settings for the right aid and vice versa. The app shows no connection to left hearing aid when I turn off the right hearing aid and vice versa. My audiologist has checked that the hearing settings are programmed to the correct aids in the audiology department, when I sent them in for her to investigate, but When the this hasn't solved the reversed controls problem on my phone Settings and app. When my aids were first paired with my phone there was no problem. I have done all the troubleshooting steps in this video. How do I reverse the directions on the phone? Many thanks
love my nhs Bluetooth hearing aids but prob for me is when i am on the loop watching the tv i get other noises as well my other hearing aids i didn't get it just the talking on the tv can i cut out the background noises thanks
Yeah could anyone pls suggest me for this solution??I am also facing this issue
Why is my signia c&g t 3ax Bluetooth sound very tiny when answering calls even when iphone volume is in max?
I have tried everything you mentioned. When I turn my hearing aids off then back on to pair it, it will show up for a split second then they make a “low, high, low” chime and wont show up on my phone at all.. I also work in construction industry and so if I start to sweat they will also chime 8 times 4 times in a row… I am assuming its because there is too much moisture getting in them… Is that also why my bluetooth stopped as well? I tried looking it up and someone said it was cause they need to be serviced.. It is hard for me to get in to get them looked at because i work a camp job 6 days on 1 day off and the one day off is Sunday. Thank you hope you can help.
Hey Murray
Contact your audiologist and ask them to send out a drying cup for you to store the hearing aids in at night. This should draw out any moisture that builds up during the course of the day. Let me know if this helps. If not it sounds like they may need to go away and be looked at. Thanks for watching!
I am having a problem with something that you did not address in terms of hearing aids and Bluetooth. I have ReSound hearing aids. Often when I move my eyeglasses one of the hearing aids will loose whatever is being streamed to my hearing aids. It is always with the same hearing aid. Any ideas what may be causing this?
When I receive a phone call with my Phonak M30-R, there’s static interference with the call. What can I do to correct this issue?
I just got an iphone 15 pro max. The settings says myPhonak has both L&R paired but I hear nothing from them other than from outside the ears. I tried shut off the phone and restart but no dice.
They work great with the iPad gen 10 and android though. I shut off the Bluetooth on the iPad and android thinking it was stealing signal, no dice
I wear a cochlear implant and a resound hearing aid connected to my Iphone 7+ My processor had to be replaced and I had them paired to my phone again..When I try to reconnect my two hearing devices to my mini mic and TV streamer it will only let me do one or the other..Before replacing I was able to have both connected to the Iphone . any help will be greatly appreciated Thank for the videos.
.
Hey R
Thanks for watching. Are you sure that they're compatible?
I've got a unique situation that I'd like some feedback on. I have encountered a strange issue when pairing devices for family members. We have 2 iPhones and 2 sets of ReSound hearing aids, but only one Apple ID. It keeps dropping and switching connectivity to the ReSound app for each person. If you go to the Accessibility-->Hearing Devices, it shows as connected to the other phone. In another instance, it shows connected to one persons device, but when the other person starts using her iPhone, it drops connection to his iPhone. Has anyone see anything like this? I'm thinking it has something to do with the shared Apple ID or Bluetooth roaming on Apple OS devises.
Reply
I lost my pair of Widex Evoke a week ago and I picked up my new pair from Audiologist office, they seemed to be working fine but I didn’t pair them with my iPhone 13 while in the office. I was in a hurry to get back to work. So I tried pairing them when I returned to work and they will not Pair!! My Bluetooth is on, have fresh new batteries installed and while trying to pair, my iPhone goes black and I have to turn it back on, this happened several times. This also happened to my wife’s iPhone 12, so it’s not the phones. Also, when I close the battery slot, the aides usually state Right or Left, these are not doing that but I hear 1 chime. I believe I have a defective pair? Calling my Audiologist office when they open in the morning. Please help, what do you think is wrong?
Hey Jake
I hope that you've managed to get it sorted. Have you checked out my Widex Bluetooth pairing video? Thanks for watching, Matthew
My Kirkland ks10 hearing aids pair quite easily with my iPhone 8 plus . However I can't get audio such as RUclips to go directly to the hearing aids.. The RUclips is playing on the phone but I am only hearing it through the normal hearing aid function mics. My Bluetooth headphones pair easily also and the phone immediately switches to the Bluetooth output !
Hey ddv215dfm, Thanks for taking the time to comment. All I can recommend is following the points in this vid. Thanks for watching, Matthew
My resound Preza were pairing perfect with my iphone, but two weeks ago it fails. They work ok but I cannot pair them. I took them to Costco and they say they are OK but they can't fix the problem and gave me a resound phone number and a web site, but both do not WORK! I need the pairing but the web site does not help and they do not answer the phone. I tried to delete the app and reloaded it but the pairing does not work.
Why does my apple phone ring when I am wearing my Phonak M30-R?
I was able to pair my hearing aids with my iPhone but I still can't get media audio in the hearing aids. My bluetooth is on, in settings, but under bluetooth there is the word "devices" and a spinning "wheel". Not sure if that is the problem or where else in settings I can switch something to allow for media audio to resume. (I've had it in the past, just got a new iPhone 12)
I am having this same problem
How about when Bluetooth keeps disconnecting? You go to app and Bluetooth is not connected and then you have to spend so much time troubleshooting why? Thanks so much!
Which phone and hearing aids do you have?
periodically - few times a day-my right hearing aid cuts out,,,then about 5 seconds later it comes back..I have Phonak Paradise P90. Any ideas ? Thanks
Hey Jim, do you mean the sound of your hearing aid or the bluetooth Thanks for watching, Matthew
Hello I tried every tip you gave and iPhone continues to loose blue tooth connection to my Phonak hearing aids
Hi Efrain, it sounds like you need to take a trip back to see your audiologist then. Thanks for watching
What happens if you don't have an IPhone please? Does this technology work with BlackBerry?
Great question Katy, if you’re looking for a hearing aid that will pair with any non-iPhone check out both Phonak and Unitron!
Thanks Matthew.
My hearing aids are listed in Bluetooth but don't connect. I have updated my phone, turned it off and on. All programs are current and I just had my hearing aids updated. Help please
My friend's iphone volume randomly goes down when she uses her WideX earphones. iPhone says it is hearing aid's problem, Hearing aid WideX says it is iPhone's problem. She can't hear her texts, messages, etc when they come in or who it is from. Can you help?
Hey Aerie, have you tried all of the suggestions in this video? Thanks for watching, Matthew
I can get everything to work but both will not pair at the same time I can either the left or the right not both
Hey Scott, it sounds like they're not paired to each other. That needs a trip to your audiology practice. Thanks for watching, Matthew
I have problem going from my iPhone to my iPad, even so I turned off all the apps on my phone, the frustrating thing is sometimes it works sometimes nit doesn’t
I’ve done everything and still not able to hear on apps only tiktok but no other apps like music or RUclips or other apps I can listen to
I cannot get the volume on my iphone to work after getting my hearing aids.
I have a iPhone ProMax 13 and when I updated the IOS software to 16 my Phonak aids bluetooth will not work. They skip and drop and disconnect constantly. Apple said my phone is fine and basically, "sorry". My audiologist said they are up to date. Wish I hadn't updated the IOS software.
I have no issue with sounds with Rexton aids EXCEPT my ringtone doesn’t come through. Technician tried multiple times and still nothing. I have an iphone 13 pro max.
Hey Mary, yes that's normal. Thanks for watching, Matthew
I use starkey endo Evolv AI and I find them fantastic in everything except the bluetooth connection which is very unstable if the smartphone is in a pocket or bag.
Hey Riccardo, I think stability with hearing aid BT connections is improving over time. Thanks for watching, Matthew
@@TheHearingGuy Thanks for the news, but ... in what sense are they improving? At the software or hardware level? Should I ask for an update?
@@riccardofermi6265 all software!
my hearing aids are connected to iPhone , but not my iTunes
Anyone else’s subtitles overlapping and you can’t even read them. Like wtf.
People not parole. 😂
Try to slow down when you talk 😂😂😂😂😂😂😂