Customer Tries To Sue Me, But I Fight Back!
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- Опубликовано: 15 июл 2023
- We offered some cash and they declined it! But, we got them to settle and they didn't win anything.
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I am the owner of Mike's Car Store In Georgetown, In. We sell used cars near Louisville Ky and ship nationwide. we look forward to helping you. mikescarstore.com
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I bought my wife a used Volkswagen Beetle convertible last year from a Toyota dealer. About a week after delivery, the top failed, the locking mechanism fried and VW wanted $2,000 to fix it. The car was as-is, I signed a waiver saying as-is. I wasn’t mad because the dealer had 0 indicators that the top would fail after delivery. But, I called the dealer, they offered to pay all but $300 to VW to fix it. I agreed. Because of that, I bought another car from them a year later and they gave me $3,500 off MSRP on a new Camry when they were sold out entirely of all new cars and selling whatever they had for MSRP
I love to hear this. I would have paid this customers repair bill if they would have communicated with me.
And it's not like you HAVE to buy an As-Is used car. I bought a GM certified lease trade in Traverse once with bumper to bumper for a year included, you just pay more. Have bought many as-is cars and understand what that means. But I also paid less for those to assume the risk.
I bought a 2017 Bolt AS-IS from a Nissan dealer. None of us noticed how bad the steering rack was. Everyone missed it.
After driving home an hour away I figured it out, and they replaced it at no charge. He was happy to help me and said it's a lot easier when you come to them quickly, and not half a year later. I don't know if I'll want a new Nissan anytime, but I'll check their lot when I need to buy something.
Good customer service makes for lifelong customers. Fact.
@@ChevyDude if you plan on repairing all repairs on all cars you sell (even after 10K miles with no warranty), then you will be out of business in no time. I suspect you won't be out of business, but instead you will not actually pay customers repair bills on non-warranty covered cars (especially ones driven 10K + miles, before it breaks down).
If you are saying you "would have" covered the cost for them under this situation, then why not cover everyone's problems without them paying for a warranty?
Why offer them any settlement at all? All that will do is encourage others to try the same thing. Mike if you are in the right you shouldn't offer them a penny
In some states offering a settlement can lead to greater costs rewarded if you win and the other party declined the settlement.
There’s principle…and there’s the costs of doing business.
If you try to settle then they see guilt in court system.
That was my thought.. or if they brought the car in for a detail, they would try this again claiming that they damaged the car
@danlenox1430 Yep I guess he would get the money back by making videos also but I wouldn't have for the sake of saying you would put a transmission into the car now it's sets it up later down the road for anything.
Not to have politics involved, but Chevy Dude is like the Good Cop. There a lot of crooked car dealers like crooked cops, but Chevy Dude breaks the stereotype.
What part of "AS-IS" do consumers not understand🤣. Buy a warranty if you want a warranty.
The same part that Mike clearly doesn't understand.
Or just buy from Mike’s car store. He offers free repairs for upto 12k miles free of charge (just threaten to sue him).
🤦♂️
No matter how hard you try, no matter how much you give, there will always be somebody you just will NEVER satisfy.
There called Karen's. They act as if there entitled.
@@KA9DSL and Mike just paid off a Karen who was completely in the wrong. It pays to be a Karen I guess (at least at Mike's Car Store)
No truer words!
Its was the parents though 100%
@@Jrc1122Except they didn't take the deal he gave them; they received nothing. The only money he spent here was on his attorney
I can’t believe that the customer found an attorney to take this case.
Attorney will take your $😉
What's it matter to the attorney? He's still getting paid.
Well...They probably lied and misrepresented their level of involvement so....He don't care: He gets paid either way!
Attorneys are pariahs
sounds to me like a low level type lawyer, and who drives 22k miles in a year babysitting. I would not given them anything.
So the real winners are the attorney's in this outcome 😂
Attorneys always win, even when they lose.
@@xephael3485 Very true.
Always the case
I think you might be the only car salesman I trust.
Never trust ANY salesman of any kind.
@@giii7599That’s way too extreme
I would trust gas station sushi more than I trust Mike... This dude has slime ball written all over him..
no, you fell for his nonsense. Never trust a salesperson. They have their interests to worry about no matter the speak or smiles they have. Look at his previous videos when he was at the chevy dealership. He gives slimeball vibes.
Thanks @adriptjoa. It’s an honor.
Uber/lift might account for the mileage in 6 months
Exactly what I was thinking which would be commercial use.
Or door dash but i was thinking a gig job myself.
Why anyone in the car business deals with high mileage CVT Nissans is a mystery to me. They've been known to self destruct for 7 years now. As soon as the signs of problems start popping up they send them to auction. It will be impossible to tell disaster is on the horizon unless you drive it for a couple of hours and get the trans to top temps and really give it some exercise. .
Exactly. You're only asking for problems and Mike knowing about this, 4:45 he only brought this problem upon himself. He probably got a great deal on the Rogue and took a risk/gamble to make a very good profit...but it came back to bite him.
I did hear him say in the last video that he will probably stay away from these problem vehicles in the future.
He should have taken his own experience and knowledge and passed on this vehicle from the beginning...this could have all been avoided.
Reputation is worth a lot more than making a few thousand dollars from selling a known problem vehicle.
I've watched you for years bro, you're one of the most honest car sales guy! Gettem bro
She was probably working for Door Dash or Lyft. Lots of extra wear and tear. You should look into that.
Yup, Once she had a new, reliable car she started her new job that killed her weak CTV adorned Nissan.
I work for a aftermarket warranty company as an adjuster and if I were you I would be very careful about saying these warranties are bumper to bumper. They state the components they cover and I urge you to read over the contracts in full with the customers. Also make sure you let them know that on an engine or trans claims they will be without their cars for weeks on end if not a month. And the rental is for 5 days max at 30.00 per day
"There is no express or implied warranty on the express or implids warranty for the warranty that is implied and/or expressed. "
GREAT Advice!
Aftermarket warranties will fight you on actually paying. Shops will also ignore you most of the time when they know that it's going to be paid from aftermarket warranty. I went in multiple times about a transmission issue said they didn't notice it . Strange they did after the warranty ended.
Mike you have a solid case. You did
everything you could at doing the right thing. You got this!👊🏻👍🏻🇺🇲
Mike. You caved to conmen and women. Not good for honest dealers. Great for deadbeats
Except he caved.
@@jondough7727 which could have been done without the expense of a lawyer. Laws should be affirmed otherwise the documents and guides mean nothing. This isn’t a matter of doing the right thing. Doing the right thing is for honest customers who bear no fault or blame or try to regnotiate completed deals with set terms and boundaries.
You went above and beyond…way too nice.
Wish my last dealership experience was with someone like you. A week and a half after signing and trading in our old vehicle to pick up our new vehicle. I receive a phone call from the salesman saying they miscalculated the 10 day payoff and I owed about 30 dollars. No big deal, I went down to pay it and went along with my day. Something didn’t sit right about that afterwards when I had time to digest and think about it. I called and once again was told the payoff was calculated wrong. Not happy with that answer I showed up in person and talked to the finance department for a while. All to finally get a different answer to as what the 30 dollars was actually for. It was for a next day transfer for funds to my bank for the payoff of the traded in vehicle. I once again talked to the salesman who did not apologies or try to make it right, instead he told me he would keep it in mind for future deals or whatever half assed excuse he gave me. To me it feels like I was being punished for a mistake they made, and I was the one who took the fit for expediting the payoff. If that was a fee that is regularly charged it should have been in the contract at the time of signing. I also tried calling and emailing the dealership to no avail. At the end of the day it is the principle of being lied to and being told one thing, only to find out it was something else entirely. Rubs me the wrong way.
Thanks for listening to me rant I am still upset about this haha
I would have not offered a settlement and push to shove go to court. You are right they had attorney bills so I would have waited to see how far they were willing to go. But I do understand your view point and thanks for being honest.
I wouldn’t offer them a penny on the side of the road. You are too nice.
She must be having an affair with a lawyer 😂"I must have run over something"... Check for blood...
The biggest thing to get from this situation is DO NOT sell a vehicle to any person who would spend there own money to buy a Nissan. If you have someone willing to buy a Nissan they have something wrong with them. I bet they also tried to go after there insurance for this because that’s the type of person. Who gets a Nissan. But I also bet they didn’t pay there insurance as well since that’s one of the highest brands to drive uninsured as well.
I love your videos, so entertaining AND educational! You are a great spokesperson for honest auto dealers. THANKS :)
There are more out there than people think. Dealers are local, most don't want bad names.
Good job Chevy Dude. You rest your case. Thanks for sharing and like someone else said I believe I would trust you over anyone I’ve bought a car from and I’m 70 years old and have bought/traded a lot.
When dealing with people 10% of them you can never please, no matter how much you try.
I would travel all the way up to your dealership and purchase a vehicle. You are one if the only owner that believes in customer satisfaction and that rarely exists anymore.
Chevy Dude goes over the top to satisfy. I wish I could buy, but I'm 1000 miles away
Chevy Dude Sunday uploads is my church.
I attend Our Blessed Lady of Acceleration myself. 😁
Are you telling us the full story? Why offer them $500+detail at all? They drove 11k miles. THEN you go into not disclosing the settlement to protect them? What kind of BS is that? The settlement doesn’t dox the customer in any way.
All-in-all, this is a great example of why dealerships do what they do to make money. This cost you over $3k + your time to help build your case.
Now Mike your a small business, imagine larger dealership. Say your time is worth $100/hr. Say 10hrs per case = $1k. So $4k per case x 5 a year? $20k down the drain every year!!!!
Runs over something and damages catalytic convertor then expects the car salesmen from last year to fix it
This type of "behavior" is ONLY going to get worse. There is a whole segment of the population that will ALWAYS be looking for a free ride!
Yep in this case literally.
You are very generous with that offer!
The Rogue and bad transmission are synonymous with failure.
Nissan was a partner in JATCO Transmissions. JATCO means "Junk Another Transmission Company", and they build an awful cheap CVT transmission Nissan used for several years.
This is why I can't wait till you have your own chevy store bc I will be buying from you. You show everyone that there is still good people in this world that sale cars.
I would buy a Yugo from him, but I prefer a E-Ray
Wow, you got this, Mike.
Your words are opening your self up to repairing things you don't need to form other customers. She bought it as is and thats what she got.
I can't believe you offered a settlement. Make sure when they come back later wanting it you tell them that it's off the table. Wait for them to sue you, then start filing motions to dismiss. If it doesn't get dismissed, file a counter-suit for legal fees since they are filing a frivolous case. The sales contract dominates this "as is" sale, they have a 0% chance of winning.
I don’t trust car dealerships at all but honestly I trust you. I would buy from you when I get back into the market. You got this.
This goes on behind closed doors of any business.
“Baby siting job”😂😂😂.
This girl reminds of a buddy’s daughter she recks her car and **afterwards** is trying to get insurance on that recked car.🤦🏻♂️
Some *criminals* are sooooooo delusional. They think other people are ignorant. Their attorney was most likely an ignorant relative (apple does not fall far from the tree).
You remind me of a small town chevy dealer we had in our county. Treated everyone like family. Sadly, he closed years ago.
👏👏I Agree with you Sir.
Why discuss this on line? Your a straight shooter Mike stand tall!
Wow that price for extended warranty was a better deal than what I purchased. The highest cost issue covered under the extended warranty was a new transmission failed by internal damage running at $9,500 including 2 months of rental car coverage. I'm glad that I had the warranty and that the trans failure was not of lack of maintenance.
Must have been a Dodge
You are amazing - you are going above and beyond any car salesman I know. To actually give them anything after she decided to threaten you with a lawyer after everything you done is incredible. Too bad you are way too far away to be used by people like me who live in New England.
Amen!
I’m surprised that you don’t have a arbitration agreement. It would help mitigate legal costs
Problem in TN, I got sued and spent several thousands later, I won the case, but TN law doesn’t allow me to recoup my legal fees!
I purchased an 07 Toyota Camry earlier this year, the car had 61K miles on it and it looked and drove like it just left the show room floor, I paid $11,500 for it and it had maintenance records all the way back to when it was new. This was a single owner car and he had virtually everything done at the Toyota dealership. I was thinking about getting an after market warranty, but dad looked it over and said don't wast your money with this car, this was a nice automobile. Now dad himself purchased after market warranties on the 99 Lincoln Continental and 2004 Jeep Grand Cherokee and with both vehicles he got AAMCO rebuilt transmissions off the warranties. He's driving a 13 RAV4 he paid #14,000 for three years ago, he didn't get a warranty on that car and the only thing that car required was a valve cover gasket replacement and he found that problem the second day after he purchased it, so the dealer replaced it free. A well maintained Toyota, or Honda are almost bullet proof, Nissan's and junk, same thing with anything used from the German manufactures.
In the state of Indiana they have something called Goodwill warranty and you really have to be careful after the sale because they will stand up in court just a thought thank you love your videos
No “goodwill warranty” is for 5-6 months and 11,000 miles. That is beyond a reasonable expectation of goodwill
You went far and above what you had to do. There are certain types of people in this world that just cannot be pleased no matter what you do. Love your videos my friend please keep making them.😁👍
There called Karen's. They act as if there entitled.
They're not Karen's at all in fact most of the people that approach them are karens. Remember these guys are not breaking any laws. Remember what I said about the law.
Ya she should’ve bought that warranty.
Hey what company do you use for the 4 year warranty thats better than the factory? Just curious as I own a small dealership and like using extended warranties
Exactly…. Never offer anything if you have nothing to prove you did wrong in the first place or if you didn’t do anything wrong to begin with… a jury and judge will see this as a weird thing to do if you really did no wrong? They might side against you because of you offering a settlement…. The party suing you, their attorney will see this as a WIN since you offered a settlement in the first place…… you know this man! We are all routing for you!
I’ve been a mechanic for a long time. I’ve also worked in predictive maintenance and failure mode analysis. I can tell you with 100% certainty failures happen suddenly. If you look at failure mode analysis charts, failure happens suddenly and they only way to catch them early is through fluid analysis at regular intervals that will identify problems early. Also vibration analysis taken over time to get a baseline when new and over time as parts degrade. No one does this outside of large expensive industrial equipment.
I had an oil change and spark plug change awhile back and shortly after I started having multiple issues with my Tacoma. It ended up being that bad oil change that eventually ended up requiring a whole new engine on 150,000 mile Tacoma. That is unheard of. Be careful where you get oil changes.
I’d make a trip to buy my next Power Wagon from you! I dig this series!
I bought a $1900.00 bogo warranty from Mcclusky Chevrolet in Cincinnati had 4 problems and 4 no coverages!
Thanks Keith Mcclusky you deserve a shout out!
Cash cars only !
When the motor or transmission goes I get a fresh one ! The money is better off in my pocket
The only winner was that attorney.
If the vehicle was serviced at four different locations,was it just oil changes or ,did they also have the transmission fluid changed or even worse, flushed? If they did,there is a very strong chance that was the cause of the transmission failure.
lesson I learned---never offer any money as settlement if you are not liable as a court sees this as admitting some liability. As an auto repair business I have insurance for this type of situation and when it comes up I tell them to call the insurance adjuster. I never hear about it again.
Hey Chevy dude I just got my dealers license in houston Texas small office 5 spots nothing big like you was wondering what warranty company do you use thanks for all the videos JJ Brother’s Auto sale
Just saw you at the Fort Wayne Zoo! Have fun!
At the used car dealer, I worked at in the early 2000's any used car would be marked on the Buyer's Guide AS-IS IN TOW AWAY CONDITION in big bold letters. IN my state some customer tried tio sue then and the judge thew them out court he said that they brought it in TOW AWAY CONDITION.
You and your attorney handled the situation masterfully. I am an attorney and I represent car dealers. I have one particular car dealer, who is one of the most generous, understanding owners you could possibly ask for as a customer. He would always try to take care of the customer. However, in situations where he believed the customer was trying to take advantage of his dealership, he took a no holds, barred approach. I had strict instructions that he would pay me whatever it costs, but he would not pay the customer a dime. The lesson for customers is try and be reasonable and understanding. Things will happen and it is not always the dealers fault. Try and amicably work with the dealer. If it is not reciprocated and the dealer is the unreasonable one then by all means head down the litigation route.
I have had relatively good experiences buying cars except one that sold me a car that he passed state inspection by patching the muffler instead of replacing it. I was POed and he made it right with a proper muffler replacement. The only time I got burned was when I bought a car private from a friend.
Total, "Im a car dealer for god's sake, nobody trust me, nobody likes me" now that is FUNNY, but true. When someone goes into a used car dealer they have to know what THEY are talking about. mutual distrust is a great equalizer, NO ONE trusts anyone so that paperwork is KEY, and as a friend of mine used to say " Hey this is the car business, get over it" Great video
Why would a used car dealer even purchase a high mile Nissan with the proven to be unreliable Jatco CVT. Just asking yourself for trouble.
Too Nice!!! AS is as is!!
Hope things work out with these clowns your dealing with. Have you heard of any updates on GM 3.0L diesel oil pan plug location - current plug location won’t allow engine oil to completely drain ??
Made my day when he pronounced the Nissan Rogue properly...lolol
Why would you have offered to replace the transmission after 11,000 miles after selling it with no warranty either expressed or implied?
Go get them Mike
Why wouldn't you have an Arbitration agreement? I own a car dealership close by you and had my first ever arbitration in 11 years recently. Every single dealer should have one.
You sound like Craig on Flying Wheels, he goes out of his way to help his customers, also.
Mike while your definitely aren't liable for this. Don't you feel a moral obligation moving forward to not buy cars with major recalls such as the Nissan transmission or the kia engine recall or the Ford transmission recall. I purposely will not sell these cars to my customers because someone is going to be caught holding the bag and it's either us or them.
I think it's on the consumer to simply l search "carmanu carmodel pattern failures" and to reach out to a dealer for any open recalls and TSB's based on the VIN#.
My dad was looking at a used Forerunner and doing those two things yielded that the transmission lines were ran into the radiator and often failed resulting in a ruined transmission and that the frames were susceptible to rot (not good in NE Ohio).
11,000 miles of problem free miles when buying any used car with high miles would be mind blowing.
That's the best way to play. Don't give them anything
This guy is stradman in 15 years
My Civic kept doing 2000 miles a month until I traded it, original engine, transmission. Only problem was a new catalytic converter at 180K miles
That $2300 warranty costs the dealer between $400-700. Those are ridiculously marked up by dealers.
The cost was $1,800. We only mark them up $500.
@@ChevyDude Right. I know your trying to do clean business, or at least claim to I don't know I'm nowhere near you. But I did briefly work in used car sales and doc fees and warranties are never favorable to the customer. Took half hour/45 mins to do all the paperwork and the place I was at charged $399. The warranties are available directly to a customer outside the dealer for far less. I just couldn't get behind the business model because they seemed like unnecessary add ons. There's certain states that have set doc fees ($75 in Washington state if I remember right). I felt like I was stealing, I lasted 2 weeks. Didn't matter, it was a retirement job.
Wow it's illegal here in RI to issue another temp plate, easy state you are in
Can we see what $2400 bumper to bumper 48k miles warranty you gave on a 100k miles car? What company backed it and what plan ID?
It amazes me how people buy a used car with a 100k miles and expect a new vehicle warranty.
co worker mentioned wouldnt the term re warranty be expressed or Implied vs guaranteed,
What are your state laws on warranty on a used vehicle?
10:38 of course you would 😂
As is, some people think they need it free. You don't need to give nothing to them.
I heard you say that you had some title delay issue and there 45 day temp tag ran out and you issued them another one. You can not do that in Indiana. You will get you a 500 dollar fine with dealer division services. I am a used Indiana dealee
do you have your customers sign papers documenting the customers denial of ancillary products such as gap and warranty
In the Southeast stay away from used vehicles in Georgia & Alabama!
Mike trying to be the nice guy opens you up for more people who will try to take advantage of you. I also see the point that taking care of your customers helps spread your name and reputation. The thing I feel people need to do before buying a new to them vehicle is research! The buyer needs to research the vehicle they are buying to figure out what problems are most common on them. As a dealer/salesman you yourself probably have a lot of knowledge on what problems plague a lot of different vehicles. My father purchased a 2016 Focus, although he loves it, he has already had the dual clutch problem twice. The first one was at less than 65k and the second at less than 100k. The car is going strong and he will probably keep it until it's out of the extended warranty period. So the next problem is you sold it as is without any implied warranty, and your customer signed that paperwork. I really understand that you would not sell cars if you had to point out any known flaws or problems that they experience, but once again I put that on the customer research is the key. I also respect that you have the decency to go above and beyond to keep your customers happy, but you should also no when to say no. Keep up the good work at showing people that just because you have a title of car sales person doesn't mean your all bad. I know two people that have been decent upstanding guy's, and they have both went above and beyond to help me out, as well as my father.
Not as bad as an old customer rings me last week and wants their cctv system repaired under warranty 😮. Only thing is, I installed it in 2018😂 so it’s way out of warranty. The customer said “I’m sure it’s got 5 years warranty” 😂. Never accept what someone says, bring receipts
If you sell a car as is no warranty and then go fixing things for them i have heard that can cause trouble for the no warranty argument later
A “Nissan Ro-gew” 😂
My wife and I bought a used mini cooper, and a month after we bought it, we put about 3k worth of parts into it… but we bought a used car… we knew what we were getting into… we still love the car at almost 200k miles!!! You buy a used car, expect something to break. Budget for it people.
"ECKKspecially"...🤣
How did you issue a second 45 day tag in Indiana? Also, 21 days is the title delivery limit in Indiana. She's going to try and use that against you.
Attorney won in the end, as usual.
Damage to the transmission, lines, cooler, wiring, etc could have been caused when that lower cover was damaged and depending on the damage done could cause transmission failure at a later time. e.g transmission line gets partially restricted from being pinched could slowly starve a transmission of fluid and cause excessive heat due to the restriction of flow to/from the cooler.
They would never have taken this to court but you put it to bed which all in all is a good thing.
That warrenty offer is a no brainer, taken in consideration the miles the car had on it.
Cant wait for DAVENPORT CHEVROLET