Receptionist Basics For Every Phone Call

You don’t need a script for your front desk team, you need to slow down and smile. Then say it from the HEART, not from a Script.
The phone is the technology that keeps us connected to our current patients, and it’s what allows potential new patients to reach us. That phone is our connection to the outside world. Is there any way you would allow a brand new assistant to use CEREC without training? Would you let your hygienist take digital x-rays without training on how your system works? Would Invisalign allow you to start doing cases with their technology without the required training?
Absolutely not! And that is how we need to treat the telephone.
To Learn more about our phone training - visit frontofficerocks.com/

[@jeanjuniorjacques9772]

Yes, nurse Maar. Train you your student the way you should!👌😁👏

[@jakkimassey904]

Just started a job a month ago and he gives me a robotic script to say and im so used to using my heart and personality when speaking to patients. Its so stiff and hard to keep up and he watches me while I do it and then tries to change a word here and there to say on the next call. Its strange and nerve racking. (22 yrs of experience never being told to do or say anything like this)

[@Sinfulscents]

I wish we could go back to the good old days

[@kward177]

8:21 video begins again... excellent tips

[@pattystep73]

thanks for video, i start for new job without expirienz and bad english knowledge

[@dee780]

Just started new position no structure what so ever and it all starts with management. Management doesn't have time to train and everyone is learning as they go which I don't think that's how it should be done

[@LauraHatchFrontOfficeRocks]

I hope these videos are helping! Thanks for the comment and good luck

[@kelceynicole]

i definitely agree with this! i’m going through this right now, but i’m only on week 1. i love the team i’m with already, but Lord help me bc it’s pretty much learning as you go as you’ve said😅they’re literally too busy to *thoroughly* train me. it’s sooo overwhelming, but i hope and pray i can catch on.

[@marinaschaefer8229]

Interesting

[@Queenamandag6372]

#Butts in the chair

[@unamckeown8175]

Slightly different if wearing a bloody mask🙄

[@dee780]

Look into stek smile mask