5 Simple Steps to Sound Confident on the Phone

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  • Опубликовано: 1 дек 2024

Комментарии • 147

  • @carisrob3861
    @carisrob3861 4 года назад +242

    The other day I had to call my teacher. She didn’t answer so I left a voicemail and accidentally said amen at the end instead of bye. That was then followed by some noises of me realizing what I had just said, about to try and correct myself, and then realizing the damage had already been done. Now she is calling me back in 15 min. Wish me luck!

    • @carisrob3861
      @carisrob3861 4 года назад +85

      Update: I survived

    • @nala8179
      @nala8179 4 года назад +27

      @@carisrob3861 good job on surviving xD that cracked me up

    • @carisrob3861
      @carisrob3861 4 года назад +7

      @@nala8179 thanks😂

    • @friendswithanimals
      @friendswithanimals 3 года назад +41

      Lolllll. At least you didn’t say “love you, bye”

    • @dannisayseffyou
      @dannisayseffyou 3 года назад +10

      You made me happy after a bad day at work amen brother

  • @derekxiaoEvanescentBliss
    @derekxiaoEvanescentBliss 4 года назад +153

    Still recommend watching the video, this is just to help me organize info in my head.
    1. You have a vocal first impression:
    2. People can hear your mood: you can tell the difference in mood between "hello"s
    3. Likability depends on your mood when speaking: happy is best, power is worse than normal, angry is worse than power.
    4. Speak at maximum resonance point 'video tutorial elsewhere'
    5. Find something to smile about, don't do things that might make you unhappy while answering a phone

  • @jeffro.
    @jeffro. Год назад +7

    Vanessa, i saw you in a 1.5 hour video with Lewis (?) ("Art of Greatness?") and you were absolutely enchanting! I watched the whole thing.
    I'm hooked!
    I'll watch you talk about anything.
    Then i found your website, subscribed to your email, and now I'm so happy that the next day i received a link to this video. Subscribed for life.
    You are fascinating, animated, beautiful, expressive... And you have a great voice.
    I love what you say.
    Thank you! ❤

    • @ScienceOfPeople
      @ScienceOfPeople  Год назад

      Wow, thank you! I am soo happy you found me :) I can't wait to share more content with you!!

  • @francescmontesdeoca3201
    @francescmontesdeoca3201 2 года назад +13

    Hi, I am currently working as CSR (customer service representative) and this topic is really important for me, I will try it now and then and I will keep it in my mind. Thanks Vanessa :)

  • @KC-hd3wi
    @KC-hd3wi 2 года назад +12

    As someone working in a call center, this one's extremely helpful! Gracias!!

  • @amethystessence
    @amethystessence 4 года назад +42

    Absolutely important topic. Confident communication is absolutely important. Thanks for sharing.

  • @JoyKawaiimo
    @JoyKawaiimo 4 года назад +58

    My hellos are all nervous stutter voice crack wrecks

  • @TinyMaths
    @TinyMaths 2 года назад +9

    VIP guy picks up phone: "..... 'SPEAK'...."
    I almost died 🤣
    Makes me feel a bit better because I'm pretty awkward with phone conversations; but that's a whole other level.

  • @ZiroTheGameplayCoder
    @ZiroTheGameplayCoder 6 лет назад +141

    Never answer the phone in a bad mood? in that case, some people should never answer the phone then.
    - Ziro out.

  • @JoyKawaiimo
    @JoyKawaiimo 4 года назад +37

    Me scared of voice calling friends:
    Lady in this vid: 👁👄👁 hello!

  • @susans5581
    @susans5581 16 дней назад

    Great video! Thank you so much for posting this!

  • @GagHov
    @GagHov 5 лет назад +16

    'Speak!' :D Vanessa, you are amazing!

  • @harlempromisehairston2053
    @harlempromisehairston2053 6 месяцев назад +1

    This was very helpful, and will be great for the future! I had a bit of trouble speaking on a professional call! Thanks! 😊

  • @paiusjoshua1358
    @paiusjoshua1358 2 года назад +2

    I love the communication lessons, coz am gifted with speech, so it being my gift likely my talent, I literary do it all to Polish my speech skills..
    Thanks, looking forward to more tips

  • @mehrnaziii
    @mehrnaziii 4 года назад +4

    I am absolutely obsessed with your research and your videos!

  • @ehsanomar3992
    @ehsanomar3992 6 лет назад +10

    I like your smile nd the way you talk and explain the stuff :)

  • @Ash_W04
    @Ash_W04 4 года назад +7

    I'm just procrastinating making a phone call rn

  • @jeffxcc
    @jeffxcc 3 года назад +2

    Amazing video it really proves that mood is detected over the phone even your words portray another mood!

  • @Angell_Lee
    @Angell_Lee Год назад +2

    Amazing, thank you so much!

  • @matthewcanfield6748
    @matthewcanfield6748 Год назад +3

    I'm a contractor. many of my sales are won or lost over initial conversation. I need to get better.

    • @ScienceOfPeople
      @ScienceOfPeople  Год назад +2

      Yes the first conversation is important. You got this!

  • @grond21
    @grond21 6 лет назад +18

    Can you link the video for the maximum resonance point?

    • @jennagramonte
      @jennagramonte 2 года назад

      ruclips.net/video/F9wvu4ukcOM/видео.html

  • @tandrace8622
    @tandrace8622 3 года назад +1

    How To Successfully Say Hello: Phone Etiquette... Maybe would have been a great title choice. But really great tips on "Hello". Thanks👍👍

  • @SixJana
    @SixJana 3 года назад +4

    Thank you so much for your tips!

  • @karenhackney9920
    @karenhackney9920 4 года назад +3

    I’m incredibly awkward on the phone.mI hate talking on the phone. This was good info to stop and think about!

    • @Stinkysniff1
      @Stinkysniff1 Год назад +1

      Me too, I am much better in person for some reason

    • @The_Scales_of_Justice
      @The_Scales_of_Justice Год назад

      Sameee. It makes me anxious not being able to see facial expressions and body language while I’m speaking. Seeing them makes me feel way more comfortable.
      On the phone I’m a bumbling mess forgetting common words and losing my focus constantly. It’s so strange how that happens. I get 90% of feedback from being in person and only ~10% from their tone.
      So on the phone im limited to working with less than 10% feedback capacity. No wonder my voice will shake 😢. I’m over thinking & doubting the way Im expressing myself & if I’m being properlyunderstood.
      I’m watching vids like this bc recent remote job interview fails lit a fire and motivated me to master this sh*t once and for all woot woot failure is often the best thing that couldve happened. I’m about to be a speaking master all bc I didn’t get a job. Worth it!😅

  • @Veilfire
    @Veilfire 6 лет назад +2

    How microexpressions work is fascinating.

  • @mikedelacerda6072
    @mikedelacerda6072 2 года назад +2

    Great job! Very insightful.

  • @tmalapanis
    @tmalapanis 6 лет назад +4

    Thanks for that information Vanessa! Great skills to use! Would like to hear about how you go about finding your maximum resonance point.

  • @SonuSingh-ir8zx
    @SonuSingh-ir8zx 5 лет назад +3

    Thanks , you're incredible and it's really amazing content out there

  • @ritakachua6775
    @ritakachua6775 6 месяцев назад +2

    Have to call my teacher in 15 mins iam nervous as hell literally shivering

  • @shyamalganguly3598
    @shyamalganguly3598 4 года назад +2

    Informative, hilarious, and entertaining to learn all the Hallos over phone. We can improve on our other Hallos over happy Hallos, can't we? Tones of happy Hallos could be improved by practice ( Hallo, are you looking for me - Lionel Richie could be practised for instance). If you're serious to improve on your rather happy vocal Hallo you may even try reading poems and stories as loud as you would be over a phone, what's your take on this?
    Marry Christmas and a very Happy New year in advance.

  • @elyasahmadcheshti8079
    @elyasahmadcheshti8079 3 года назад +2

    Very Informative thanks,

  • @NorwegianDeTaiL
    @NorwegianDeTaiL 3 года назад +1

    Old video i know. But this helped me alot actually. Just got into sales and i love it ! :D

  • @pankajpandey-xq9qb
    @pankajpandey-xq9qb 4 года назад

    That starting ringing sound was really cute

  • @antoniomonteiroai
    @antoniomonteiroai 6 лет назад +2

    Amazing material! Keep up with the videos, looking forward to paying attention to more of them

  • @MrCruzetto
    @MrCruzetto 6 лет назад +4

    What about when you answer the phone different, instead of hello you answer “Yes sir” or “Yes ma’am” ? How can this impact the conversation after you answer the phone ?

    • @arwen_m7786
      @arwen_m7786 4 года назад +2

      Probably just shows whoever it is that you are respectful and so in turn, they should treat you with respect

  • @DarrenDavis2
    @DarrenDavis2 6 лет назад +9

    Fantastic video and the results were very interesting! I usually go for a Powerful Happy lol. 💪😄

  • @selfluvcoach
    @selfluvcoach Год назад

    Your hair is looking amazing! What kind of conditioner do you use. lol great content as well. I was just struck by it. :)

  • @CG-rr7fw
    @CG-rr7fw 3 года назад

    Glad I found this channel! Watching from the Philippines ♡

  • @kashishpaliwal7888
    @kashishpaliwal7888 2 года назад

    Best video, thank you

  • @akiraandrews5630
    @akiraandrews5630 4 года назад +1

    I’m about to call ups store and I’m upset but I also got phone anxiety although I’m good at sounding happy lol

  • @dearbrave4183
    @dearbrave4183 3 года назад +1

    Thank you♥️😃

  • @tommyjohnson8016
    @tommyjohnson8016 2 года назад +1

    My problem is I think I have to speak load because the mic is small it's hard for me to control my voice.

  • @vaibhavchaturvedi4720
    @vaibhavchaturvedi4720 7 месяцев назад

    Thankyou from India

  • @Streetslogic
    @Streetslogic 6 лет назад +10

    Would've loved to hear that "powerful" hello I

  • @ask10june
    @ask10june 4 года назад

    Thank You ma'am Thank You Universe 🌍 💟🙏 😇🙌 🙏😇 🙌❤️🙏🎉🎉🎉🎉💫👏

  • @lancenielsenofficial
    @lancenielsenofficial Год назад +2

    Excellent!

  • @eagleone0one
    @eagleone0one 4 года назад

    Thank you for the help, Vanessa. I've subbed and will continue to view your channel - will look into sending friends your way in future

  • @sharonbolmentbolment8951
    @sharonbolmentbolment8951 2 года назад

    so useful, tku 🥰

  • @beautifulchan2933
    @beautifulchan2933 4 года назад +3

    I want to talk but I'm so afraid

  • @nidaakhtar7787
    @nidaakhtar7787 5 лет назад +25

    I'm whole time looking at her lipstick🤣

  • @josephjamal2534
    @josephjamal2534 4 года назад

    Venisa nice.
    You are doin great

  • @kunchalasrikanth8799
    @kunchalasrikanth8799 3 года назад

    But I'll choose normal hello. Coz our moods like a weather so better to say "normal HELLO" 😄

  • @jamsheedbegum1067
    @jamsheedbegum1067 5 лет назад +1

    BEAUTIFUL 😊👍

  • @halasoliman8535
    @halasoliman8535 4 года назад

    Thank you

  • @Catnip-uh5pi
    @Catnip-uh5pi 3 месяца назад

    I made a simple call to a groomer to set up an appointment to get my cat's toenails clipped. I said "hello do you cut cat's nails?" And she asked me to repeat myself. I was so humiliated! Makes me think I have a speech impediment

  • @victorlim779
    @victorlim779 3 года назад +4

    Amazing lessons Vanessa, really benefited my team!! Thanks

  • @rand-2002
    @rand-2002 3 года назад

    GIRL I HAVE A PRESENTATION ON ZOOM IN 2 MINUTES AND IM TRYNA SOUND GOOD HURRYYY

  • @jasmines.6325
    @jasmines.6325 2 года назад

    I'm fine with openings but almost without fail I fall apart towards the end, it's not terrible but for some reason I lose my nerve a bit, what's up with that?

  • @tabinavi.
    @tabinavi. 4 года назад +2

    hi i was gonna make an order online but i have a severe peanut allergy. do you guys use any peanuts or peanut oil? cool thank you. no peanuts? do you know uh just off the top of your head what kind of oil you guys use for the fries and everything? canola? okay cool thank you

  • @solrwavz
    @solrwavz Год назад

    the male hello sounded the same, thought angry was happy..

  • @ЯрославЯрослав-я3э
    @ЯрославЯрослав-я3э 3 года назад

    Wonderful

  • @jayrandhawa8548
    @jayrandhawa8548 3 года назад

    underrated content

  • @angelsassoon3835
    @angelsassoon3835 4 года назад +1

    I need help improving my attitude

  • @lheaaaaa8859
    @lheaaaaa8859 3 года назад

    I’m not shy with people I know like friends but with people I know I get social anxiety lol😭

  • @syahirasafni4113
    @syahirasafni4113 3 года назад +1

    My angry hello is "what the heck do you want?"

  • @user-hj3sj2bc1r
    @user-hj3sj2bc1r 4 года назад +10

    Social anxiety gang rise up

  • @akashsky2010
    @akashsky2010 4 года назад

    angry hello is "Rosa" from B99

  • @Joejsmith-y5v
    @Joejsmith-y5v Месяц назад +1

    ❤❤❤❤❤❤❤❤

  • @pedrolioni7344
    @pedrolioni7344 4 года назад +1

    big up sitel

  • @yoselinwang838
    @yoselinwang838 2 года назад

    i really like your voice

  • @TheTurnerProduction
    @TheTurnerProduction 4 года назад +1

    anybody from Sitel training ?

  • @ledelosh
    @ledelosh 6 лет назад

    It would be so great if you an include some charts of your findings along with the videos!

  • @Nails_bruh
    @Nails_bruh 2 года назад

    Those aren’t micro expressions, but otherwise love this video!

  • @saimasghar4216
    @saimasghar4216 5 лет назад +1

    Nice

  • @USMC_BABE38
    @USMC_BABE38 2 года назад

    I struggle with talking on phone ot gives me anxiety because of my disability

  • @FrannsssStannnsss
    @FrannsssStannnsss 3 года назад

    You look SOOO CUTE LIKE THE GIRL FROM ADAMS FAMILYYYY

  • @dumbothewalrus3047
    @dumbothewalrus3047 4 года назад

    Good content

  • @yannludwig4299
    @yannludwig4299 5 лет назад +1

    "ring ring" =)

  • @anys2793
    @anys2793 3 года назад

    The A hello sounded angrier WTF

  • @jamsheedbegum1067
    @jamsheedbegum1067 5 лет назад +1

    👌👍

  • @financialarchitectureinsti3869
    @financialarchitectureinsti3869 2 года назад

    Scientific Proven I might add

  • @savantianprince
    @savantianprince 11 месяцев назад

    I am anxious on phones at work

    • @ScienceOfPeople
      @ScienceOfPeople  11 месяцев назад

      You are not alone! Phone anxiety is a very real thing!

  • @salimcoban2252
    @salimcoban2252 4 года назад

    you can hear but you really need pay attention on it? i personally do not care if they sound happy, angry, or sad unless they do not provide what i request.

  • @anthonydoolan3839
    @anthonydoolan3839 4 года назад

    You literally only told me how to say hello

  • @ikzayan
    @ikzayan 3 года назад

    I start loving with you💞💓✅🔥👍🏻

  • @prokoli1303
    @prokoli1303 4 года назад

    "Ring ring ring"

  • @Samrules4ever
    @Samrules4ever 5 лет назад

    Wow , you speak Mandarin really well.

  • @TheSunnySideofCoffee
    @TheSunnySideofCoffee 4 года назад

    Hello! :)

  • @nahword5604
    @nahword5604 6 лет назад +2

    Power posing isn't an effective strategy for anything

  • @karanrajputthapa1587
    @karanrajputthapa1587 4 года назад

    lol Sitel invade her comments XD

  • @Umesh-ic6po
    @Umesh-ic6po 2 года назад

    Hello 👋

  • @josefrubinov2279
    @josefrubinov2279 Месяц назад

    Ain’t no way I just watched a video on hello

  • @leule9684
    @leule9684 3 года назад

    a sound better

  • @notabsy
    @notabsy 4 года назад

    I'm just trying to get good at Among Us but okay.

  • @jameskenyon5524
    @jameskenyon5524 4 года назад

    Sitel Squad

  • @amritpalsingh3293
    @amritpalsingh3293 5 лет назад

    Hello

  • @LuisGonzalez-gb2rk
    @LuisGonzalez-gb2rk 6 лет назад

    Hello :D

  • @asterixe1
    @asterixe1 3 года назад +1

    Has anyone tried this? Does it actually work? i feel like all the pseudoscience from this channel/site is just a source of income/wealth for them, and not actually something that benefits people.

  • @ScienceOfPeople
    @ScienceOfPeople  4 года назад +9

    Want to learn more about speech openers? Check out our online training powerful presentations www.scienceofpeople.com/training/presentation-skills-course/

    • @alexvidu4517
      @alexvidu4517 4 года назад

      Thanks for the video content! Forgive me for the intrusion, I am interested in your thoughts. Have you considered - Fiyyatt Dumbfounded Finder (Have a quick look on google can't remember the place now)? It is a good one of a kind guide for removing the root cause of your social anxiety minus the headache. Ive heard some awesome things about it and my mate at last got amazing results with it.

    • @pachupachamma5619
      @pachupachamma5619 4 года назад

      Hii I need a converstaion video with clients

    • @ScienceOfPeople
      @ScienceOfPeople  4 года назад

      @@pachupachamma5619 Hi there! Are you referencing our Killer Conversation Starters video? You can find it here: ruclips.net/video/6K9LhzyLUfY/видео.html Thanks! -Kensi | Science of People Team

    • @asifmuniruniverse7732
      @asifmuniruniverse7732 2 года назад

      Without confidence I never speak any word

    • @asifmuniruniverse7732
      @asifmuniruniverse7732 2 года назад

      I do many mistakes because no one hindered percent perfect in this world

  • @coolioholio
    @coolioholio 5 лет назад

    Ne How lmao