yeah and apple is a master in this, have fun checking how much taxes they paid, you get really really surprised,.. and if they acknowledge they make tons of money in the country id bet the tax collectors would show up and ask for the books. so naturally they "loose" money, because they import/reimport the parts from a postbox company (that they own) in a tax haven for outrageous prices, so they loose money, and the company in the taxhaven has the money, and so on,.. rinse... repeat... here is a link to a website regarding apple and tax evasion: itep.org/fact-sheet-apple-and-tax-avoidance/
IF ALL THE RUclipsRS START TRASHING APPLE FOR THESE PRACTICES, APPLE WILL CHANGE...... LIKE THEY DID IN 2019 WITH THE MACBOOK PRO 16, IP11, IPAD PRO SOFTWARE...
We need to stop making them pay small baby fines that nobody cares about. If it is Crystal clear these companies are doing something bad, for a very very long time, they should be required to pay back the entire amount they have made in profits as a fine, and sent an immediate cease and desist. Like none of these people ever learn anything, because it's more profitable to do the thing you shouldn't and just try not to get caught, because the fines are nothing compared to the amount of money you make doing it. Like who cares if they go out of business if they end up losing all of the profits...there needs to be consequences to learn and to keep people from doing these things. Check out DuPont...they ended up poisoning the entire world knowingly for 40 years and only one attorney is the person who's making them pay...nobody else cares. Dark water was a movie that just came out that covered this, it was a good movie. Only you can take care of yourself in this world, so be careful.
They don’t sell you a new device, but they often recommend you replace components that are undamaged and overpriced, often not even fixing the original issue.
That goes for Dell and HP and everyone else. Repairs require a human element and training and lets not forget time. So Apple is far from the only one. Considering how less expensive it is to just make a new machine for all these large corporations. Reason we have 3rd party business.
This is exactly what I was thinking. They are measuring the 'loss' of their profits from not selling a new one against whatever money they are making doing repairs. I can't imagine that the are enough money from applecare repairs to even eclipse what people spend on applecare never mind their profits from their other repairs.
@DragonChasing Not really. Most just don't know any better. They grow up in the mind-set that if it is expensive it's good quality. Obviously flawed logic, but to many this makes sense. Also, many customers like the "easy usability" of Apple products, as in that they often don't have the slightest idea about electronics. Apple products, hardware and software, are made rather intuitive, I give them that. Users don't want to be "burdened" by options, they "just want to use the product"...
because thats why they dont repair in the first place. they repair only for waranty where it saves them money. they dont wanna repair out of waranty because they loose a sale of a new device with a much higher profit marging (about 3x). but they customer market is limited. only very few run away but also few few join. so repairing devices hurt their own sales
@@woswasdenni1914 They'd be losing money if they did it the way Louis described where they throw everything in the bin and give the customer and brand new device and not replacing the headphone jack, the screen etc. Also there is a difference between losing money and not being as profitable and they said there losing money
@@kylefan8478 they don't lose money when they repair a device. They just make less. And even making less they're still extorting people for more by lying to them in hopes they buy a new device or bleed their wallets out for the expensive repair.
@@matthewtompkins5540 Process of recycling uses energy as well, also you can't really recycle meaningful value from the chips inside of a phone, as usually they're outdated, won't fit new devices, and you can only get back raw material from the at the expense of huge amounts of energy (for heating up, melting and so on), and chemical processing (lot's of chemical treatments of e-waste are necessary to get anything valuable back, and that's some really nasty chemicals in huge quantity). Recycling of electronics isn't really that ecological as you think. By far the most ecological way is to use your devices longer, and have them repairable. Without that if 8bln people replace a phone every year, a car every 3-5 years, and all of the other home electronics/appliances every 1-2 years then really there is only one way it will end, we will literally pile trash all over earth, or something like 20% of all industry would have to become recycling business, and also like 10% of population would have to work in the recycling business to realistically limit the amount of trash in a consistent and sustainable way. That's still not going to be ecological in any way as the chemical waste from those recycling centers will be terrible, and that can't really change due to the chemistry of metal retrieval process, and at least for now, most of the electricity used in those processes isn't clean either, and to make things worse highly developed countries turn their back to nuclear energy while it's literally the only energy source that can be really contained as clean for the environment, reliable, constant and sustainable. I mean solar and wind, are great but they strain the power grid like hell even when they contribute very little energy to it. At a mass scale like 10-20% of electricity production wind energy would cause regular power outages, or very severe inefficiency of other power plants usage (as they would have to change their power output constantly, to make up the wind/solar fluctuations, and power plants aren't really designed to do that, as variable power output is usually less efficient than perfect design for one specific power level per power block). After all of the above you also have to take into consideration the waste you produce by replacing those solar cells every 10-15 years, and also most turbine components don't last more than 10-15 years.
"We lose money on repairs" "Also, for whatever reason, no matter how hard we try, we just can't seem to put these independent repair shops out of business." ... "But uhhh, we *definitely* lose money."
@@raven4k998 Well, the throw-away society was pretty much forced by the industry and planned obsolescence. Products are intentionally made to break fast and be hard to repair. Therefore throwing away something and buying a new one becomes a logical decision for many consumers. This on the other hand helps the economy grow. It's not like people only got more and more lazy, this behaviour was endorsed and strengthened by economical facts. Not to speak of the increasing work hours in a household, so that you also simply have less time to learn and fix your things yourself. Now, that the tech industry cannot grow by natural means anymore they have to resort to the same business practices many other industries went for before them, most notably the light bulb and stocking industry. Both once were nearly unbreakable products, which was really bad for business. It is kind of sad that capital efficiency often times does not align with resource efficiency anymore. If that were the case, we would automatically get rid of a lot of nasty problems.
they lose money, just not the way you think they do! when you can scam someone out of $1500 but instead you just repair their stuff for $30, you essentially lost $1470 :P
"The cost of providing repair services has exceeded the revenue generated by repairs." Which is easy to do since Apple doesn't repair anything. How can you make money doing repairs when 99% of the time you tell your customers just to buy a new device?
same with most big companies, they don't want to pay for Staff at hourly rates they always use contracted Production where they can make 3-4 iPhones an hour or more then sell for hundreds each. it's no wonder they don't want to pay for staff to carry out repairs. its profit via production rather than Service profits. production vs service and since they are a stronghold on the market they are not allowed to Monoplise the repair market for their phones since they can only regulate/protect their product rights/patents and not services, when an item is sold it is yours not apples so if you choose to use a repair shop it can be anywhere and apple can't force you to use their warranties or stores for repairs due to that. so big companies that use such a practice will carry on to Hinder/block " rights to repair" and yet can't monopolise the Repairs on their own products, so they block to protect profits by unit sales instead.
Or maybe they are including the costs associated with in-warranty repairs (& replacements) and that is why costs outstrip revenue. If they also account at RRP instead at internal cost, they would easily skew the figures and then they also probably get to claim a tax write-off to boot.
@@cdreid99999 even though this is obviously a joke/truth comment, I would like to point out that is not only the disposal of toxic components the problem, all energy required to extract the raw materials and the manufacturing process are a big source of pollution and greenhouse gases.
apple like most big companies don't care about the environment what care about mostly is how much $$$$ they can make and they don't care who they have to screw to get
Wasting materials? Maybe but not that much. I think they're lying. Pause the video on the assets sheet and really look at it. Could a company that is that bad at business have that much assets? It makes no logical sense that they could have that much if they are that bad at running a business.
Those are practices of enslavering clients companies. It's a dictatorial environment. Too much people prefers comfortable dictators to Freedom responsability
Or any other repair, like Jessa, who is training people to do Mac / Iphone / Ipad repair, and they are going out and doing the same. What Tim is saying, is that it does not make as much profit, as a NEW machine does.
Its simple really according to Tim Cook's way of thinking, Louis isnt content going broke slowly and the bigger place will allow him to make it happen more efficiently. Haha. Hold their feet to the fire Louis Rossman, we know who is right and who is full of lies and BS.
sorry guys you dont understand business. apple is the only vendor selling their stuff. so every sale of a used device is basically loosing a sale of a new device. the customer wont run away because youre to expensive (very few will have too). they have to buy apple (for whatever reason)... however they cant sell refurbished as new devices. so in only very few cases it may make sense to resell as limited amount of refurb phones (but usually only after your production for new has stopped). so yea they could make money off it - but same time loose twice as much on the sales department. it would be burning money
Honestly I think apple is losing money on repair, at least on paper, they probably give zero f's and just replace everything when ever they have more then a cracked screen, and even if the person doesn't go for repair cuz it costs to much they probably will just buy a newer product
DracoSuave I mean based on the audio clips shown I wouldn’t be too surprised, the service techs seem really incompetent or uninformed, this they do unnecessary replacements and paying people more than they should, on top of all that they push sales of new devices meaning that replacements might occur at lower volumes so they might not benefit as much as they could from economies of scale.
@@walkermorales337 First line tech support reads off a script, most of them are not deep in knowledge. People smart like Louis are the 3rd level tech or strictly in engineering, they're usually not answering the phone to give you the exact answer. So whoever's writing the script 1st level reads is the real issue. I think Apple now have a clientele who (enough of the time) are not tech savvy enough or argue and subscribe to the planned obsolescence paradigm. As a strategy, if Apple can get 40% of the problems to be swapped/upgraded, they'll do it. Think about it, new sales are a bigger boost to the bottom line and stock price. Repair income, not so much. Now, are they possibly as incompetent as Louis speculated? Maybe, though I'd imagine some ambitious bean counter would try and find a way to tap that potential and close that hole in the income sooner or later. I'm going with Evil rather than stupid given their predatory nature in other aspects.
Apple nor any consumer company cares Companies that actually care about the environment are the big polluter heavy industries. And all the environment innovation comes from them. Jancovici, a French energy expert, worked a lot on CO2 emissions and what he says is that he never managed to get any contract and partnership with the Paris big corporate services and B2C companies. All his contracts come from B2B industrials, cement, steel, rail, shipping, oil and so on. And a dirty secret is that those companies do it to keep a competitive edge against developing countries. If you can make it illegal to use the more polluting old technology, then the French conglomerate can keep their control over the market. The only actual environment thing that is real that you hear about in the media is energy efficiency in datacenters as it's one of the main costs in operating datacenters. But it has nothing to do with environment regulations and all with cutting costs. But when you hear about Apple, big banks, law firms, ad firms, entertainment and so on, it's all virtue signalling. Unsurprisingly, SJW corporations are all about virtue signaling while the actual environment innovation is made by rural heavy industries.
Car-retail customer: "My ashtray is full, and when I tried to remove it to clean it, the tray broke!" Apple-like repair-shop: "We're sorry, the ashtray-holder is hard-welded to the frame of the car. Pls remove everything from the trunk, because we can't guarantee anything while we replace the complete interior of the car. Also you're looking at 15'000$."
Another way for Apple to "lose money" while actually making it: they create a subsidiary company that do repairs for Apple products and take care of warranty. Apple pay that subsidiary company to do repairs. That company overcharges Apple (the parent company). Apple writes it in their books as high cost and when reconciling with warranty revenue they recognized it as a loss. But in the subsidiary books those are profit. That profit comes back to Apple's balance sheet in different form and contribute to Apple bottom line anyway. Surely a good accountant can imagine this better than me. Probably just lie & accounting manipulation. Tim Cook dime and nickle customers from the cheap screws, there is no way he would let those fixable products go to waste. *Edit: Wow first comment with 100+ likes. Thank you !
This is a tax dodge, very illegal, and almost certainly what is actually happening. Worse still, even if this were all somehow proven, there'd be no repercussion to apple, as it would be impossible to prove the high repair costs were to dodge taxes rather than through sheer incompetence
@@spaceduck413 They already did that, using their ireland subsidiary. Every Apple's IPs are being owned by their Ireland subsidiary and they pay hefty amount to use that branch IP to reduce operating profits.
@@blankblankpog Just like companies that maintain a P.O. Box in the Caymen Islands which they claim is where their corporate HQ resides and uses that to avoid paying taxes. Thanks to lobbyists shoveling tons of cash into the politician's campaign coffers, this will never go away.
Behind door number one: They're lying! Behind door number two: They're not telling the truth! Behind door number three: What they are saying is not correct! Behind door number four: Their statements do not adhere to the standards that we expect from honest people! Behind...
Honestly I think they're not lying. They say they need to replace the logic board or the GPU for every little thing that goes wrong. I think they actually do that and that's why they lose money. They say component-level repair is impossible because they can't do it and wind up spending hundreds to thousands of times more on parts by replacing entire boards.
They are losing money because they don't do repairs. Its gonna cost you a million dollars so no one asks for it so no profit . No proft and employ need pay so they lose money
They aren't losing money, they're losing a sale! How can you claim repair to be a profit loss when the way you intend to make that profit is with a complete replacement!?
Sounds a lot like the argument around online movie and song piracy where they claimed every download was a lost sale even though clearly most people would never have paid for it regardless.
Yep, they assume that every old product fixed is a new product not getting sold, when in reality all they're doing is squeezing too tightly and crushing the lift out of their customers
Imagine if a Ford or Dodge or any company did this with there cars/trucks. Won’t supply parts for there customers to fix there vehicles & just says there’s no profit in fixing them just come buy a brand new one! People would never buy there vehicles again. But when it happens with phones no body seems to care.
EXACTLY! It's the same thing when a degenerate gambler plays some games at a low betting table and wins a bunch of hands.. the player may have made $100 but in their mind they're thinking.. if I was playing at the high stakes table I would have won $10,000!!! I LOST $9,900!!!!!
John Deere Tractors does exactly that, Gavin. They will not allow unauthorized repair services to fix their equipment. They are also fighting the 'right to repair' movement as hard as they can.
PythonPlusPlus - I work in retail, there are things called loss leaders. Items are sold at a loss only as part of an overall package. It’s a marketing scam, but most people fall for it!
Apple has higher profit margins on their products than any other phone/computer company as far as I know... That is how they profit so much while having a relatively small portion of the market...
Actually, it would make sense if their whole repair business was designed to push people to buy new rather than repair. Then, the profits would show up in sales, not repair.
I guess thats the problem, its deceitful and should be illegal to tell people their products cant be fixed and then make it difficult or impossible for other repair shops to fix them. Its literally a monopoly.
Ewan Marshall they do make make it seem that way. When my Apple Watch Battery expanded they wanted me to pay more to replace than it would to buy a new one. For $50 I would have gotten the same watch with the Milanese loop at Best Buy. Eventually, determined to not pay for it to be fixed I spoke to 9 Apple advisors (which took hours of my time) and finally one knowledgeable advisor realized my Apple Watch was covered because it was a replacement product because I had my original Apple Watch repaired. Apple warrants the batteries on their replacement Apple watches for life and it took 9 advisors for it to be understood. That is shameful but at the same time it’s understandable but unacceptable.
The people that "repair" the macs don't make the sales. It´s the sheep consumers that give it to the company and the top management and share holders divide it amongst themselves.
They might be doing accounting magic to make it appear the US-based repair operations work at a loss. This way profits can be put into licensing or in the supply part of the operation in a foreign low tax area.
Apple is including all their warranty repair costs in their claim that they lose money making repairs. They did not specifically state "We are losing money making repairs on out of warranty items". So they technically told the truth, but the truth is misleading in that they included the costs of warranty repairs in their total costs of repairs made.
The same point can be made still, that warranty repair costs are woefully managed due to over-scrapping and outright replacing items unnecessarily. I doubt the warranty changes their repair process, it likely just makes it go faster since they cannot prey on the customer as easily.
No, its just a wording scheme many company's use. Because if the device is replaced, it doesn't count as a repair. So they are 'Not Lying' when they say they don't make many on repairs, but they are omitting the fact that most repairs turn into replacements, and because its a replacement, or a new purchase, it doesn't count for them as 'repair'. They then take that damaged device, refurbish it, and replace other devices under warranty using those repaired devices. So again, it doesn't count toward how much they directly make from repairs. It's a legal tactic that many companies use. So they can tell a court, or congress something that is technically true, but when looked at a whole, is a flat out lie.
Apple is sitting on cash stacks for a reason the business model is this: sell product for $4k lie about repair cost, instead $50 demand $1500 make customer buy new product for another $4k
Funny how Rossmann's and countless other small repair shops around the world can make "profitable" repairs without a problem. Hmmm... something ain't right here. xD
@@Krytern I think he meant dumb as in "buying apple products". I mean andriod phones cost half the amount and without the bullshit repair policy/costs. Im wondering why anyone would buy apple products, but hey to each thier own.
They are lying. Their repair business is one where the truth getting out would mean the loss of a substantial portion of their customers. It is a lot easier to get someone to accept an outrageous price, if you can get them to believe that you are making next to nothing selling it. It is like how a used car dealership will tell you that they can't go any lower because they will not make any money, even though they marked up the price that they paid for the vehicle by 500%.
@@azzajohnson2123 loosing the cpu's performance while at it.. the only reason it runs as good is that the OS is a very great OS.. imagine having an I7 or I9 processor that has good cooling.. turbo boost will run it amazingly yet they choose to do these kinds of shitty mistakes.. the computer isn't running at its 100% but more like 85%.. I see reviews by countless reviewers they say the same thing bad cooling = bad turboboost for the pc = not getting 100% performance.. what a waste.. and also it costs more.. not to mention they use older gen processors.. and update it once in a while.. great OS shitty engineering.. but hey they look so slim and cool..
@@Rowdouble mac os is only that good because they do heavy testing and optimization for very specific hardware. The same way consoles can run top tier games with shit hardware. You'd have way better of a chance getting what you want switching to linux.
Deven Tha Dude I remember when my warranty on macbook was expired while the logic board had fried from intensive gaming, but they replaced it for free because the warranty expired just a couple of days ago. I imagine that I would have payed more than a thousand dollars for this repair.
Well dont make crap products and charge fortune for that. Good products tend to work really well for years even after warranty is gone. Don't blame users for using their products in rightful way, if it fails for most for just using product, there's design flaw in your product.
Cooper actually, in my opinion MacBooks and iPhones are easy to disassemble(except the keyboards) compared to other brands. It’s just that the prices are much higher for the genuine parts, if you can get them at all
I was an accountant for many years. You would be surprised at the kinds of things businesses are allowed to "write off" and deduct from profits. They don't even need to risk trouble with the insurance underwriters. Considering Apple moved their corporate structure off shore to avoid taxes and still has tons of money, I suspect the "loss" , if their is one, might be just a way to offset profits. and be even richer, in addition to making customers spend more money on new stuff.
If you're ever in an Apple store. Take a good look at employees. They act like they're working for NASA 😂 "Look at me,I work for Apple" attitude. Neanderthals.
@@ShinkuGouki don't blame them. Apple likely would've wanted them to act a certain way. After all, those staff would've been the face of the company while they work there.
Considering that they’ve flat out REFUSED to manufacture/supply a lightning charging cable that will withstand a month of “less-than-normal” utilization/bending, etc; it’s easy to believe the very worst!🤬🤬
Apples says: "we lose money doing repairs". What Apple means: "we make a sh*t-ton more $$$$$$$$$$ convincing people they need a new piece of Apple filth".
@Jay Talents no thats extremist capitalsm the idea of it is companys comete with each other to creat a better product and services then there competition so people will choose them not lie to there customers to convince to buy your shite thats more like a commerical cult or scam then a legitimate bussiness unlike what souless greedy arseholes companys like apple says bussiness does have it own ethics scaming and lying to your customers is wrong peroid and its a practice that all goverments and economic systems suffer from because its a human problem of lying cause its easier then a problem of economics
@Tracy LF That is EXACTLY what Apple finance executives mean. It doesn't mean that they lost money, just that they lose an opportunity at potentially more money. They care more about bilking more money from their customers, than they do trying to do their customers right. Insanity, that they have a fan base.
@Jay Talents Do you actually have problem with people getting compensated for their time? If you actually think getting compensated for your work is capitalism then you kinda are saying that communism is also capitalism, because the workers "deceived" each other into thinking, that they should own means of production.
I was told by Apple because my screen was cracked there was probably internal damage and I needed to buy a new phone. I got my screen fixed at another place for only $50 and my phone works just fine.
I worked for Jared jewelers as a repair jeweler. (parent company sterling) this is exactly what they would do. They set up the repair department to look as if its losing money, so the store would look as if it was more profitable. my opinion.
It might actually be true. If their "authorized service technicians" are incapable technicians (or not technicians at all, just people handling warranty tickets) and instead of repairing the device they just send you a new one, apple loses money.
@@Mic_Glow still doesn't mean due to their incompetency they sue over the smarter ones to go above then The logic of "if i fall, you fall with me should apply here"
When you falsely inflate the prices of your product and labor as Apple does, it's no great stretch to then claim doing those repairs is a loss and "cheaper" to buy a new product from them.
What they really mean: "We lose money doing repairs, because it discourages people from purchasing new devices for 8-10 times the cost they would spend on a repair. "
There’s no way they are just tossing away a device. It sounds like something scummy but even Apple isn’t that dumb to simply toss mass devices away completely. Nor is there any way they’re losing money when they charge you fake amounts to fix things that aren’t broken when you actually need to only pay 20 dollars to fix what you know is broken. Also losing money isn’t an excuse at all. That’s their problem and doesn’t excuse them for anyone
@@claire4760 Why not just trash instead of fix? Handbag companies burn their perfectly good unsold products all the time to prevent them from being sold cheaply.
@@claire4760 forgot to mention, there's actually a law that supports this practice... If you import a product to the US, there is a 15-25% customs fee; however, if the product is burned instead of sold, the fee is reimbursed. Yep, pretty insane... Lol
Child: “Daddy! I fell off the swing set and hurt my arm really bad! Father: “Let’s see.. yup.. broken. Shame, I was really getting attached too..” says to his wife “ Sorry honey, this kid is broken so we have no choice but to replace him with a new one... while you hop in bed, I’ll take this one out back...”
With the right ACCOUNTING TECHNIQUES ANY Business, or division thereof. can be made to look unprofitable. CREATIVE BOOK KEEPING! SELECTIVE ACCOUNTING AND LEGALEESE TO DEFINE THE OPERATIONS.
Wishful thinking. They scrap repairable MacBooks as part of their "recycling" program. Even though only about 10% (from memory) of the materials can be recycled but 80% (guessing) of the parts could be salvaged as repair parts.
@@TheAnantaSesa Loooooooooooooolllllll no. It's theft from the average working class citizen (or any citizen in fact) who is forced to pay tax regardless!!! Why should regularly taxpayers have to pay for multi-billion dollar and multi-national corporations' tax cuts? Answer? They bloody well shouldn't!
MrJohnn100, get over your propaganda. There is competition between governments as well as gangs. If you don't like getting robbed by the mafia you can form a gang of ninjas or swat officers to fight back. That costs you time energy and money too. So beneficiaries who live in the town that was robbed by the mob before now owe some gratitude to the group that kicked out the worse robbers. They should contribute gladly even though they didn't like paying the larger de facto tax to the mob before. Next they get sick of the dues charged by the militia and stage a revolt to make it illegal to forcibly charge for the costs of running a voluntary militia. Mafia sees the power vacuum as the organized townsfolk can't afford to train and fend off illegals so they come back in despite it being declared a mafia free zone. Bc they don't yield to wordy bans. You can make government more efficient but it's a "necessary inconvenience (aka evil)". Say the town next door still supports their militia and so enjoys a lower cost of doing business by the dues/taxes/extortion/robbery being less than the mafia in charge of stupid town "A" charges. So companies will naturally want to move into town "B" from "A". Thus lower taxes encourage people to move in. And if you tax the people more to lower tax on companies so businesses will want to come, then the people might flee to neighboring countries to avoid the high taxes.
I believe Apple. I believe Apple is losing money on repairs due to their creative accounting just like they do with their patents allowing them to pay no taxes.
Right, just put the repair business in a separate entity and charge it a high rent for the workshop, charge it for the right for access to documentation, tools, trademark, etc.
Apple lost money to repair probably is true, accounting maybe part of the reason, but the truth is, nobody is doing the repair with such ridiculous high price, and all the revenues go to the sales because people just go buy another phone. With the fixed cost at place, the repair business is of course a losing business that enhanced iPhone sales
@@LittleRadicalThinker I had issues with my iPhone 10 while it was still under warranty. Instead of doing a thorough test to find the faulty component and fix it, they just replaced the entire phone. I think it cost them more to give me a new phone than to just have ran diagnostics, found the defective part and swapped it out to bring it back to working order. It was an $1100 model, the labor, time and part costs should be significantly less expensive than just doing an outright phone swap. I appreciate the action cause it was instant and didn't leave me without a phone while it sat in a que to be repaired. Just don't get the logic or proof that they lose money on repairs. The cost of replacement parts could easily come from phones that can be snatched up from their refurbished market or from phones that were trade-ins.
@@sorcierx2604 those staffs are not professional as Louis and they don't really care the real cause, they just follow guidelines. And they need to be paid. The time they needed to diagnose, the time they talked to you which is free for you, and if they can't fix, which very likely, and under warranty, the replacement cost. It may or may not be actually profitable for apple, but it's just such a tiny piece of candy for apple Steve Job and Tim cook just don't care at all.
@@ajddavid452 So stealing from your customers every single day, using bully tactics to eradicate maintenance competition and so on does not make them an actual criminal organization?
The best part is that Louis and others offer repairs for 1/2 the price Apple charges, and that's for the big things. For the smaller things like fused components or bad cables, Apple literally charge the price of a new device when the third party shops ask for a tenth of the amount... It's truly ridiculous.
@@weasle2904 Craig is misinforming you. Free 1 year warranty, not 90 days, and apple care lets you replace a $1500 phone for $99 if you smash it. and the apple care costs $200 for that. Most people are paying more through their insurance through their carrier to get refurbished replacements with poor quality parts.
It's an obvious lie where they're trying to use the definitions of "repair" and "losing money" as intentionally inaccurate to the context as possible. Where repairs include replacements under warranty, and losing money includes not reselling the same product rather than fixing it and not including the value of any hardware that is being "repaired".
They ARE losing money. There is an opportunity cost in repairs, if they sold new hardware to replace faulty hardware they would be making even more money. So they are in fact losing money because every fixed machine is a lost new sale,
exact... but they are "losing money" because their standard is oh it will cost $$$ amount to repair your phone is worth $$ why not just buy the latest crapple phone for $$$$ just a few $$$ more and it will be brand new so no more issues... not to mention those idiots are inflating their prices... this man has shown us a repair crapple claims is over $500 is really actually around $50 to $275
I don’t know if it’s lies or if they are inept. I do know that you are awesome in what you are doing and encourage you to continue to speak the truth. #kickappleass. 😍
apple is a massively inefficient company for starters. it's also easy to claim you lose money when you can make up all the numbers yourself. After all who is to say how much a main board costs if they are the sole provider and actively prevent repair shops from being able to buy parts...i mean some would say that fits the definition of a monopoly...but that's nothing some lawyers and bribes can't fix.
Apple sucks at their job so much they designed a robot to do half their job, and it can barley do that 😂 seems like, half baked products, half baked repairs... Is the only thing they did right was their headphones? Haha everything else they buy...Shazam...dr.dre headphones lol
His store costs 1/1000th of what to he av rage Apple stores costs to operate. Some of their more expensive stories likely had many millions expended just to open doors.
The FTC needs to get on this water sensor voiding warranty racket they have going, because I think it's as underhanded as the warranty void when broken seals.
more underhanded then the broken seals because you can have your water dots trigger even if you just keep it in your pocket all the time. at least the seal thing was designed to try and figure out when someone had opened the device up.
@@Jonathan-fx4jc fanboy's gotta do fanboy shit, but you can't even do it properly. You're criticizing others for their grammar mistakes when you can't even get your own grammar right, smh.
They're lying. I mean even if they lost money in repairing, they make more than enough through the items they sell as everything they sell is overpriced.
Rules of Acquisition from the ferengi that all multimillion corps use : Greed is eternal. Once you have their money, you never give it back. Peace is good for business.War is good for business. Nature decays, but money lasts forever. Sometimes the only thing more dangerous than a question is an answer. A man is only worth the sum of his possessions. < All of these is business now days and no one in the federal corrupt and state governments care for us just greed and money. Proverbs 28:25 New International Version (NIV) 25 The greedy stir up conflict, but those who trust in the Lord will prosper.
They never used the phrase "lose money." When asked how much revenue they pull in from repairs, their answer was, "the costs of providing repair services has exceeded the revenue generated by repairs." That sounds like they lose money on repairs, but it's supposed to sound like. It's a diversion. If they actually answered the question and disclosed repair revenue (not to be confused with profit), the next line of questioning would undoubtedly be about repair costs. Elsewhere in the document they said they "offer repair services through refunds or replacements" in certain situations, so clearly they consider product refunds and replacements a "repair service." Now go read their answer again about costs of "repair services" compared to "revenue generated by repairs."
Trillion dollar company: "I got here by being more incompetent than the average small business repair shop". They really need to up the fines for misleading congress.
nah a villain would have a cat that contrasts with his outfit. a black cat for example calls for either a fancy white suit or a brightly coloured bath robe.
Apple: "We lose money on repairs. Please go to an independent agent." Me: Goes to independent agent. Apple: "We are sorry, but as you went to an independent agent, all your warranties, Applecare, kidneys, firstborn, cats and WoW Gold is now forfeit.
@@UncleKennysPlace well considering they can void that warranty if you live anywhere that ever gets rain...yeah I could see not wanting to waste your time to send in something you know they are going to reject for bullshit reasons and then tell you it's going to be 6 times what the device costs to repair it.
As, in a different context, someone said: "It is hard to defend a man against the allegation that he is a common fool, when the only alternative is that he is a common knave."
The 'ingenuity' in question, is the level and manner of pure con artistry employed by Apple upon its gullible consumers. Think of the whole planned obsolescence / repeat-business cycle from a unscrupulous con artist's point of view and they would absolutely agree, Apple's 'business' strategy is pure 'genius!' ... No better word for it, or the enablers thereof. In future, interpret 'genius bar' as intended, 'den of thieves' and the whole thing will make perfect sense.
Being from the UK, I saw this BBC article today and I think it is BS! I think the environmental argument for right to repair is not emphasised nearly enough. Repair is much better for the environment than recycling. For the record I am a Mac user, my 2012 13" MBP is still going strong! Good luck with the new store Louis.
That's why I always stayed a PC Windows GUY and an Android person for the Smartphones. Never had to get repaired anything other than building up a new pc after couple of years when yearned for 1 upgraded pc.
@ Don't you know about that sw scandal on older Iphones? Apple confirmed that it slows down older Iphones to prevent shut downs due to old batteries. BS
@ So if a company slows down their phones using the software update because of ''older batteries'' and then offers 20 dollar replacements for the same batteries (not anymore) you still think that that's a good practice? We are talking about Apple here, not Google or Samsung.
@ My experience with Samsung: Bought a S7 in december 2017, had it for year and a half then the motherboard died. I immediately thought that the repair would be too expensive so I bought a new phone. But I was dead wrong. Few months later I took it to the local phone repair service and they replaced the whole motherboard in that same day for only 50 €. It works fine now and is relatively fast with the latest Android update for this device. Also bear in mind that if you root the phone you can remove all the additional bloatware that comes with Samsung's Touchwiz and speed up the device. Considering that this motherboard failure does not happen often, I would say that the phone is still good. I even know some people that still use S3 and are happy with their phones.
Svetozar Stojanovic Would you rather have a phone last 30 minutes? I thank them for admitting to what EVERY company does, and I thank those companies for providing a good battery life. I’m glad they give you the option now. If you want performance back it’s proven when you swap batteries
Hey. Louis. Found your channel a couple weeks ago. Not a tech guy. ( construction for me. Lol) have dell computer. An apple I pad. And a Samsung I phone. Getting ready to up grade my phone. Was kind of looking at apples. S10. Not anymore. Samsung for me. I,ve had Samsung fo 8 yrs trouble free thru 3 upgrades. Thanks for being the Ralph Nader of electronic honesty
Except by the time I stopped liking apple is when Steve jobs died. Sad but all these new apple people dont understand what Apple's core values where growing as a company.
![Chino Pacas - Smith (ft. Junior H & Fuerza Regida) [Video Visualizador Oficial]](http://i.ytimg.com/vi/BVK6k56X30Y/mqdefault.jpg)
Most of the richest companies in the world manage to "lose money" when it's time to pay their taxes.
My thoughts precisely
Taxes? Lol.
The only tax payers in the big, rich companies are the employees. :P
Deni Katsman not even smart. Just rich.
* More than 90% of the political donations made by Facebook, Apple, Amazon, Netflix, and Google went to the Democrats
yeah and apple is a master in this, have fun checking how much taxes they paid, you get really really surprised,.. and if they acknowledge they make tons of money in the country id bet the tax collectors would show up and ask for the books. so naturally they "loose" money, because they import/reimport the parts from a postbox company (that they own) in a tax haven for outrageous prices, so they loose money, and the company in the taxhaven has the money, and so on,.. rinse... repeat...
here is a link to a website regarding apple and tax evasion: itep.org/fact-sheet-apple-and-tax-avoidance/
Apple should PAY a HUGE fine for these lies, this is completely outrageous
It has gotten to a point where it is normal to be screwed ... Thats hilarious !
IF ALL THE RUclipsRS START TRASHING APPLE FOR THESE PRACTICES, APPLE WILL CHANGE...... LIKE THEY DID IN 2019 WITH THE MACBOOK PRO 16, IP11, IPAD PRO SOFTWARE...
@@glorious_help jeez okay, keep throwing money down the drain we don't care
These corporations like Apple own our politicians, if not they would be in jail like a common thief!
We need to stop making them pay small baby fines that nobody cares about. If it is Crystal clear these companies are doing something bad, for a very very long time, they should be required to pay back the entire amount they have made in profits as a fine, and sent an immediate cease and desist.
Like none of these people ever learn anything, because it's more profitable to do the thing you shouldn't and just try not to get caught, because the fines are nothing compared to the amount of money you make doing it. Like who cares if they go out of business if they end up losing all of the profits...there needs to be consequences to learn and to keep people from doing these things.
Check out DuPont...they ended up poisoning the entire world knowingly for 40 years and only one attorney is the person who's making them pay...nobody else cares. Dark water was a movie that just came out that covered this, it was a good movie. Only you can take care of yourself in this world, so be careful.
Apple loses money on repairs, because when they repair, they're not selling a new one.
They don’t sell you a new device, but they often recommend you replace components that are undamaged and overpriced, often not even fixing the original issue.
Woooosh
Damn right !
That goes for Dell and HP and everyone else. Repairs require a human element and training and lets not forget time. So Apple is far from the only one. Considering how less expensive it is to just make a new machine for all these large corporations. Reason we have 3rd party business.
This is exactly what I was thinking. They are measuring the 'loss' of their profits from not selling a new one against whatever money they are making doing repairs. I can't imagine that the are enough money from applecare repairs to even eclipse what people spend on applecare never mind their profits from their other repairs.
The easiest way to fix this problem is to stop buying Apple products.
And ask them to refer you to a competitor that won't be like apple.
@@rbm10101 Samsung
@DragonChasing Not really. Most just don't know any better. They grow up in the mind-set that if it is expensive it's good quality. Obviously flawed logic, but to many this makes sense.
Also, many customers like the "easy usability" of Apple products, as in that they often don't have the slightest idea about electronics.
Apple products, hardware and software, are made rather intuitive, I give them that. Users don't want to be "burdened" by options, they "just want to use the product"...
Voting with your wallet doesn't actually work.
Only when enough people care and know about the situation. So many either don't know, or even worse: so many people don't even _care._
Customer: My spacebar is sticky, I think there might be something stu-
Apple: R E P L A C E T H E L O G I C B O A R D
Apple :our product is faulty, logic failure.
thats the logic behind apple
Lol 😁
Replace the backlight, logic board, and half the body.
REPLACE THE LOGIC OF LIFE !
If Apple "loses money" on repairs then WHY are they fighting so hard against people who WANT to take the problem off their hands??
because thats why they dont repair in the first place. they repair only for waranty where it saves them money.
they dont wanna repair out of waranty because they loose a sale of a new device with a much higher profit marging (about 3x).
but they customer market is limited. only very few run away but also few few join. so repairing devices hurt their own sales
@@woswasdenni1914 They'd be losing money if they did it the way Louis described where they throw everything in the bin and give the customer and brand new device and not replacing the headphone jack, the screen etc.
Also there is a difference between losing money and not being as profitable and they said there losing money
@@Pegaroo_ They could be treating repairs sorta as a loss leader
because they lose more money when you don't buy a new one.
@@kylefan8478 they don't lose money when they repair a device. They just make less.
And even making less they're still extorting people for more by lying to them in hopes they buy a new device or bleed their wallets out for the expensive repair.
Apple: "Addressing global warming is one of the company's deep values"
Also Apple: "Just throw away your old phone and buy a new one 🤑"
The phones are at least recyclable so there's that. They're also made with lots of recycled materials iirc
@@matthewtompkins5540 All of them have been recycled too/
@@jonathanconklin6351 really? how? trade-ins?
I think that's a metaphorical statement
@@matthewtompkins5540 Process of recycling uses energy as well, also you can't really recycle meaningful value from the chips inside of a phone, as usually they're outdated, won't fit new devices, and you can only get back raw material from the at the expense of huge amounts of energy (for heating up, melting and so on), and chemical processing (lot's of chemical treatments of e-waste are necessary to get anything valuable back, and that's some really nasty chemicals in huge quantity).
Recycling of electronics isn't really that ecological as you think.
By far the most ecological way is to use your devices longer, and have them repairable. Without that if 8bln people replace a phone every year, a car every 3-5 years, and all of the other home electronics/appliances every 1-2 years then really there is only one way it will end, we will literally pile trash all over earth, or something like 20% of all industry would have to become recycling business, and also like 10% of population would have to work in the recycling business to realistically limit the amount of trash in a consistent and sustainable way.
That's still not going to be ecological in any way as the chemical waste from those recycling centers will be terrible, and that can't really change due to the chemistry of metal retrieval process, and at least for now, most of the electricity used in those processes isn't clean either, and to make things worse highly developed countries turn their back to nuclear energy while it's literally the only energy source that can be really contained as clean for the environment, reliable, constant and sustainable.
I mean solar and wind, are great but they strain the power grid like hell even when they contribute very little energy to it. At a mass scale like 10-20% of electricity production wind energy would cause regular power outages, or very severe inefficiency of other power plants usage (as they would have to change their power output constantly, to make up the wind/solar fluctuations, and power plants aren't really designed to do that, as variable power output is usually less efficient than perfect design for one specific power level per power block).
After all of the above you also have to take into consideration the waste you produce by replacing those solar cells every 10-15 years, and also most turbine components don't last more than 10-15 years.
"We lose money on repairs"
"Also, for whatever reason, no matter how hard we try, we just can't seem to put these independent repair shops out of business."
...
"But uhhh, we *definitely* lose money."
apple wants to be part of the throw away society with their products
Nice likes
@@raven4k998 Well, the throw-away society was pretty much forced by the industry and planned obsolescence. Products are intentionally made to break fast and be hard to repair. Therefore throwing away something and buying a new one becomes a logical decision for many consumers. This on the other hand helps the economy grow. It's not like people only got more and more lazy, this behaviour was endorsed and strengthened by economical facts. Not to speak of the increasing work hours in a household, so that you also simply have less time to learn and fix your things yourself. Now, that the tech industry cannot grow by natural means anymore they have to resort to the same business practices many other industries went for before them, most notably the light bulb and stocking industry. Both once were nearly unbreakable products, which was really bad for business. It is kind of sad that capital efficiency often times does not align with resource efficiency anymore. If that were the case, we would automatically get rid of a lot of nasty problems.
they lose money, just not the way you think they do!
when you can scam someone out of $1500 but instead you just repair their stuff for $30, you essentially lost $1470 :P
"The cost of providing repair services has exceeded the revenue generated by repairs."
Which is easy to do since Apple doesn't repair anything. How can you make money doing repairs when 99% of the time you tell your customers just to buy a new device?
same with most big companies, they don't want to pay for Staff at hourly rates they always use contracted Production where they can make 3-4 iPhones an hour or more then sell for hundreds each. it's no wonder they don't want to pay for staff to carry out repairs. its profit via production rather than Service profits.
production vs service and since they are a stronghold on the market they are not allowed to Monoplise the repair market for their phones since they can only regulate/protect their product rights/patents and not services, when an item is sold it is yours not apples so if you choose to use a repair shop it can be anywhere and apple can't force you to use their warranties or stores for repairs due to that.
so big companies that use such a practice will carry on to Hinder/block " rights to repair" and yet can't monopolise the Repairs on their own products, so they block to protect profits by unit sales instead.
Or maybe they are including the costs associated with in-warranty repairs (& replacements) and that is why costs outstrip revenue.
If they also account at RRP instead at internal cost, they would easily skew the figures and then they also probably get to claim a tax write-off to boot.
Is the percentage THAT low? I thought much higher...
Also screwing the environment, what a waste of materials.
You are being far too harsh I'm sure they have the children to build their products disassemble then and hand sort out the toxic components
@@cdreid99999 even though this is obviously a joke/truth comment, I would like to point out that is not only the disposal of toxic components the problem, all energy required to extract the raw materials and the manufacturing process are a big source of pollution and greenhouse gases.
apple like most big companies don't care about the environment what care about mostly is how much $$$$ they can make and they don't care who they have to screw to get
Wasting materials? Maybe but not that much. I think they're lying. Pause the video on the assets sheet and really look at it. Could a company that is that bad at business have that much assets? It makes no logical sense that they could have that much if they are that bad at running a business.
Those are practices of enslavering clients companies. It's a dictatorial environment. Too much people prefers comfortable dictators to Freedom responsability
If Apple loses money on repairs, how the hell is Louis trying to rent a bigger building to hold all his repair staff?
Or any other repair, like Jessa, who is training people to do Mac / Iphone / Ipad repair, and they are going out and doing the same.
What Tim is saying, is that it does not make as much profit, as a NEW machine does.
Its simple really according to Tim Cook's way of thinking, Louis isnt content going broke slowly and the bigger place will allow him to make it happen more efficiently. Haha. Hold their feet to the fire Louis Rossman, we know who is right and who is full of lies and BS.
Thing is they hide a lie in thruth. They do bleed profits if they repair instead sell a replacement system.
sorry guys you dont understand business.
apple is the only vendor selling their stuff. so every sale of a used device is basically loosing a sale of a new device. the customer wont run away because youre to expensive (very few will have too). they have to buy apple (for whatever reason)...
however they cant sell refurbished as new devices. so in only very few cases it may make sense to resell as limited amount of refurb phones (but usually only after your production for new has stopped).
so yea they could make money off it - but same time loose twice as much on the sales department. it would be burning money
Honestly I think apple is losing money on repair, at least on paper, they probably give zero f's and just replace everything when ever they have more then a cracked screen, and even if the person doesn't go for repair cuz it costs to much they probably will just buy a newer product
Apple: 'Let's make our products more difficult to repair on purpose'
Also apple: 'Why are we losing money on repairs?'
DracoSuave I mean based on the audio clips shown I wouldn’t be too surprised, the service techs seem really incompetent or uninformed, this they do unnecessary replacements and paying people more than they should, on top of all that they push sales of new devices meaning that replacements might occur at lower volumes so they might not benefit as much as they could from economies of scale.
That creates more E-Waste.
@@walkermorales337 First line tech support reads off a script, most of them are not deep in knowledge. People smart like Louis are the 3rd level tech or strictly in engineering, they're usually not answering the phone to give you the exact answer. So whoever's writing the script 1st level reads is the real issue. I think Apple now have a clientele who (enough of the time) are not tech savvy enough or argue and subscribe to the planned obsolescence paradigm.
As a strategy, if Apple can get 40% of the problems to be swapped/upgraded, they'll do it. Think about it, new sales are a bigger boost to the bottom line and stock price. Repair income, not so much. Now, are they possibly as incompetent as Louis speculated? Maybe, though I'd imagine some ambitious bean counter would try and find a way to tap that potential and close that hole in the income sooner or later. I'm going with Evil rather than stupid given their predatory nature in other aspects.
how ironic Apple is the company that says they "care about the environment" and this is how they operate
They care as much about the environment as the bank charging you for paper statements while they send you ads by the mail.
they care about their money environment
And they want to have a deal with China!
One of the carriers here has a filter for sustainable phones, and it only shows iphones, and I always laugh.
Apple nor any consumer company cares
Companies that actually care about the environment are the big polluter heavy industries. And all the environment innovation comes from them.
Jancovici, a French energy expert, worked a lot on CO2 emissions and what he says is that he never managed to get any contract and partnership with the Paris big corporate services and B2C companies. All his contracts come from B2B industrials, cement, steel, rail, shipping, oil and so on.
And a dirty secret is that those companies do it to keep a competitive edge against developing countries. If you can make it illegal to use the more polluting old technology, then the French conglomerate can keep their control over the market.
The only actual environment thing that is real that you hear about in the media is energy efficiency in datacenters as it's one of the main costs in operating datacenters. But it has nothing to do with environment regulations and all with cutting costs.
But when you hear about Apple, big banks, law firms, ad firms, entertainment and so on, it's all virtue signalling.
Unsurprisingly, SJW corporations are all about virtue signaling while the actual environment innovation is made by rural heavy industries.
Car-retail customer: "My ashtray is full, and when I tried to remove it to clean it, the tray broke!"
Apple-like repair-shop: "We're sorry, the ashtray-holder is hard-welded to the frame of the car.
Pls remove everything from the trunk, because we can't guarantee anything while we replace the complete interior of the car.
Also you're looking at 15'000$."
-also labor will be about $8,000 so we recommend that you just buy this new one.”
Seems about right
🤣👍 good stuff
This comment is 100x more funny now that they are working on a car 😂😂
Another way for Apple to "lose money" while actually making it: they create a subsidiary company that do repairs for Apple products and take care of warranty. Apple pay that subsidiary company to do repairs. That company overcharges Apple (the parent company). Apple writes it in their books as high cost and when reconciling with warranty revenue they recognized it as a loss. But in the subsidiary books those are profit. That profit comes back to Apple's balance sheet in different form and contribute to Apple bottom line anyway. Surely a good accountant can imagine this better than me. Probably just lie & accounting manipulation. Tim Cook dime and nickle customers from the cheap screws, there is no way he would let those fixable products go to waste.
*Edit: Wow first comment with 100+ likes. Thank you !
This is a tax dodge, very illegal, and almost certainly what is actually happening.
Worse still, even if this were all somehow proven, there'd be no repercussion to apple, as it would be impossible to prove the high repair costs were to dodge taxes rather than through sheer incompetence
@@spaceduck413 They already did that, using their ireland subsidiary. Every Apple's IPs are being owned by their Ireland subsidiary and they pay hefty amount to use that branch IP to reduce operating profits.
@@blankblankpog Just like companies that maintain a P.O. Box in the Caymen Islands which they claim is where their corporate HQ resides and uses that to avoid paying taxes. Thanks to lobbyists shoveling tons of cash into the politician's campaign coffers, this will never go away.
*Tim Cook has entered the chat*
Tim Cook: Good morning.
Apple's books are being Tim Cook'd.
Behind door number one: They are lying!
Behind door number two: They are lying!
Behind door number three: They are lying!
Behind...
Behind door number one: They're lying!
Behind door number two: They're not telling the truth!
Behind door number three: What they are saying is not correct!
Behind door number four: Their statements do not adhere to the standards that we expect from honest people!
Behind...
Honestly I think they're not lying. They say they need to replace the logic board or the GPU for every little thing that goes wrong. I think they actually do that and that's why they lose money. They say component-level repair is impossible because they can't do it and wind up spending hundreds to thousands of times more on parts by replacing entire boards.
they are likely "losing money" because they consider a repaired device a lost sale of a new device.
That's a huge testament to how brainwashed their customers are, that they don't have to consider it a customer lost for life.
@@seeibe i mean it's apple , if they can put out a stand for 999$ than they can probably do this shit
They are losing money because they don't do repairs.
Its gonna cost you a million dollars so no one asks for it so no profit . No proft and employ need pay so they lose money
They aren't losing money, they're losing a sale! How can you claim repair to be a profit loss when the way you intend to make that profit is with a complete replacement!?
A sale lost is money lost is a motto somewhere.
Ferenginar?
@@Szioul Yeah, it sounds like a classic rule of acquisition to me.
Sounds a lot like the argument around online movie and song piracy where they claimed every download was a lost sale even though clearly most people would never have paid for it regardless.
Yep! You nailed it in the head
They "lose money on repairs" because any repair prevents someone being forced to buy a totally new device.
That is a good point.
What Apple says: "We lose money on repairs"
What Apple means: "It's not repair if it was an issue that we planned for the customer to have."
100%
I guess if you replace the product it doesn't count as repair?
@@abritishguy8351 Well it certainly doesn't count if you make the customer pay the full price of the device to get a replacement.
Every penny those shills don't make is money they lose according to them
Yep, they assume that every old product fixed is a new product not getting sold, when in reality all they're doing is squeezing too tightly and crushing the lift out of their customers
Imagine if a Ford or Dodge or any company did this with there cars/trucks. Won’t supply parts for there customers to fix there vehicles & just says there’s no profit in fixing them just come buy a brand new one! People would never buy there vehicles again. But when it happens with phones no body seems to care.
maybe they use the same baseline budgeting as the government
EXACTLY! It's the same thing when a degenerate gambler plays some games at a low betting table and wins a bunch of hands.. the player may have made $100 but in their mind they're thinking.. if I was playing at the high stakes table I would have won $10,000!!! I LOST $9,900!!!!!
John Deere Tractors does exactly that, Gavin. They will not allow unauthorized repair services to fix their equipment. They are also fighting the 'right to repair' movement as hard as they can.
They likely "lose" money because selling a new one to replace the old one is more profitable to them
Exactly. What matters is the bottom line. The customer buying a new product is definitely on the bottom line.
Yeah, they “lose” out on more profit. So it’s not a lie, they just don’t make the extra money 😂
if you count a repair as a lost sale, then yes, they lose money
That is a good one. Very nice. That is likely what they do.
Imagine if car manufacturers would not let you change tires because that would lose them a sale on a new car. 😂 Apple logic at work.
Ah, that must be it. We all forgot to Think Different again.
Exactly
@@DisruptiveDane not tires but car dealerships do the same
Apple: We lose money on repairs;
Louis: We earn money from Apple's stupidity.
Apple: We don’t profit on repairs
Repairs: Costs more than products sale price
Me: Do you make a loss on selling products as well?
ArmchairWarrior Apple products are not sold at a loss, and they never have been.
PythonPlusPlus - 😂
PythonPlusPlus - I work in retail, there are things called loss leaders.
Items are sold at a loss only as part of an overall package.
It’s a marketing scam, but most people fall for it!
L N I’m not denying that companies sell products at a loss. I’m only saying that Apple doesn’t.
Apple has higher profit margins on their products than any other phone/computer company as far as I know... That is how they profit so much while having a relatively small portion of the market...
Actually, it would make sense if their whole repair business was designed to push people to buy new rather than repair. Then, the profits would show up in sales, not repair.
Should be obvious for anyone with business acumen. But good on you for stating it so everyone can understand
I guess thats the problem, its deceitful and should be illegal to tell people their products cant be fixed and then make it difficult or impossible for other repair shops to fix them. Its literally a monopoly.
@@no7590 It is illegal, it is outright fraud.
Ewan Marshall they do make make it seem that way. When my Apple Watch Battery expanded they wanted me to pay more to replace than it would to buy a new one. For $50 I would have gotten the same watch with the Milanese loop at Best Buy. Eventually, determined to not pay for it to be fixed I spoke to 9 Apple advisors (which took hours of my time) and finally one knowledgeable advisor realized my Apple Watch was covered because it was a replacement product because I had my original Apple Watch repaired. Apple warrants the batteries on their replacement Apple watches for life and it took 9 advisors for it to be understood. That is shameful but at the same time it’s understandable but unacceptable.
@@EwanMarshall fraud but not illegal
Here's why you can go straight to assuming malice: money.
Stupid people don't make billions of dollars a year, but malicious practices make trillions.
The people that "repair" the macs don't make the sales. It´s the sheep consumers that give it to the company and the top management and share holders divide it amongst themselves.
@Robert Slackware "All they have are dark thoughts"
They might be doing accounting magic to make it appear the US-based repair operations work at a loss. This way profits can be put into licensing or in the supply part of the operation in a foreign low tax area.
This is exactly my comment, but others pointed out that Apple might make less money cause repair = fewer sales !
I think it is a mix of the two. Malice in the design and stupidity and malice in the repair people.
Apple is including all their warranty repair costs in their claim that they lose money making repairs. They did not specifically state "We are losing money making repairs on out of warranty items". So they technically told the truth, but the truth is misleading in that they included the costs of warranty repairs in their total costs of repairs made.
The same point can be made still, that warranty repair costs are woefully managed due to over-scrapping and outright replacing items unnecessarily. I doubt the warranty changes their repair process, it likely just makes it go faster since they cannot prey on the customer as easily.
I find it equally difficult to belive that those numbers net a loss as well.
No, its just a wording scheme many company's use. Because if the device is replaced, it doesn't count as a repair. So they are 'Not Lying' when they say they don't make many on repairs, but they are omitting the fact that most repairs turn into replacements, and because its a replacement, or a new purchase, it doesn't count for them as 'repair'. They then take that damaged device, refurbish it, and replace other devices under warranty using those repaired devices. So again, it doesn't count toward how much they directly make from repairs.
It's a legal tactic that many companies use. So they can tell a court, or congress something that is technically true, but when looked at a whole, is a flat out lie.
apple dont repair they replaced everything to fix a basic issue
Apple is sitting on cash stacks for a reason
the business model is this:
sell product for $4k
lie about repair cost, instead $50 demand $1500
make customer buy new product for another $4k
Don't forget dumb customers
no wonder it's less profitable than repairing at high margin
Funny how Rossmann's and countless other small repair shops around the world can make "profitable" repairs without a problem. Hmmm... something ain't right here. xD
@@nofux9871 Why dumb? You can't expect everyone in the world to learn about tech repair.
@@Krytern I think he meant dumb as in "buying apple products". I mean andriod phones cost half the amount and without the bullshit repair policy/costs. Im wondering why anyone would buy apple products, but hey to each thier own.
Don't delay, lie today!
Or be dumber than a 10 years old + lose money on repair because you create E waste instead of recycling/refurbishing.
Apple: "We are incompetent, but only we are allowed to be incompetent!"
Apple: "We are incompetent, and we cannot suffer competence!"
😂😂😂
Apple: "We are incompetent, but only we are allowed to be incompetent and charge you for it!"
Apple is very competent in marketing, making you love them for accepting your money.
(Iphone charger frays out)
They are lying. Their repair business is one where the truth getting out would mean the loss of a substantial portion of their customers.
It is a lot easier to get someone to accept an outrageous price, if you can get them to believe that you are making next to nothing selling it. It is like how a used car dealership will tell you that they can't go any lower because they will not make any money, even though they marked up the price that they paid for the vehicle by 500%.
Maybe Apple should say repairs don't meet Apple's standard profit margins.
Naaah not enough dishonesty there.
Of course they fucking lose money on repairs, because after a repair, the customer won't buy the new product...
Apple: Losing money on repairs.
Also Apple: charging more on repairs than the actual product.
Moruhara also Apple, makes laptops that have a cpu fan that doesn’t even run air over the cpu..
@@azzajohnson2123 loosing the cpu's performance while at it.. the only reason it runs as good is that the OS is a very great OS.. imagine having an I7 or I9 processor that has good cooling.. turbo boost will run it amazingly yet they choose to do these kinds of shitty mistakes.. the computer isn't running at its 100% but more like 85%.. I see reviews by countless reviewers they say the same thing bad cooling = bad turboboost for the pc = not getting 100% performance.. what a waste.. and also it costs more.. not to mention they use older gen processors.. and update it once in a while.. great OS shitty engineering.. but hey they look so slim and cool..
@@Rowdouble mac os is only that good because they do heavy testing and optimization for very specific hardware. The same way consoles can run top tier games with shit hardware. You'd have way better of a chance getting what you want switching to linux.
Could be possible though because Apple dump the whole device and gives you a spanking new one for headphone jack damage.
It’s not profitable because most of the repairs are for warranty
Deven Tha Dude I remember when my warranty on macbook was expired while the logic board had fried from intensive gaming, but they replaced it for free because the warranty expired just a couple of days ago. I imagine that I would have payed more than a thousand dollars for this repair.
Well dont make crap products and charge fortune for that. Good products tend to work really well for years even after warranty is gone.
Don't blame users for using their products in rightful way, if it fails for most for just using product, there's design flaw in your product.
The real problem is designs built around being impossible to open and repair. If they kept a simple design, maybe it would work and not die.
Cooper actually, in my opinion MacBooks and iPhones are easy to disassemble(except the keyboards) compared to other brands. It’s just that the prices are much higher for the genuine parts, if you can get them at all
Actually most of those repairs end up outside of Warranty because Apple finds so many ways to get out of honoring the warranty.
Thanks for playing.
Could it be insurance fraud ? Like they are scrapping machines and netting a “loss” but in turn being covered by insurance ?
could be apple like making money they never said insurance fraud
I was an accountant for many years. You would be surprised at the kinds of things businesses are allowed to "write off" and deduct from profits. They don't even need to risk trouble with the insurance underwriters. Considering Apple moved their corporate structure off shore to avoid taxes and still has tons of money, I suspect the "loss" , if their is one, might be just a way to offset profits. and be even richer, in addition to making customers spend more money on new stuff.
@@angelachouinard4581 That's exactly what I was thinking
Correction - not profitable enough, cause it's never enough
yeah that's the clever word game they are playing, of course it's more profitable to lie to customers and scam them on buying new devices.
Apple: "repairs aren't profitable"
Rossman Repair Group: *exists*
And thats why Apple is losing money
@@NLTheGreater yes yes very loss
All the kids are lying under oath these days. It's an honor these days.
Yeah......losing money at $650 for a screen....... riiiiigggghhhhhtttt..
@@ardochane21204 Lenovo replacement screens are around $50. After $100 for labor there isn't any room for profit.
Oh they're lying AND their techs are more than likely undertrained.
Nah, they are trained. They are trained to scam you.
If you're ever in an Apple store. Take a good look at employees. They act like they're working for NASA 😂
"Look at me,I work for Apple" attitude. Neanderthals.
@@ShinkuGouki don't blame them. Apple likely would've wanted them to act a certain way. After all, those staff would've been the face of the company while they work there.
@@Manganization They are willing to work like puppets
trained techs cost money
Considering that they’ve flat out REFUSED to manufacture/supply a lightning charging cable that will withstand a month of “less-than-normal” utilization/bending, etc; it’s easy to believe the very worst!🤬🤬
Apples says: "we lose money doing repairs".
What Apple means: "we make a sh*t-ton more $$$$$$$$$$ convincing people they need a new piece of Apple filth".
@Jay Talents no thats extremist capitalsm the idea of it is companys comete with each other to creat a better product and services then there competition so people will choose them not lie to there customers to convince to buy your shite thats more like a commerical cult or scam then a legitimate bussiness unlike what souless greedy arseholes companys like apple says bussiness does have it own ethics scaming and lying to your customers is wrong peroid and its a practice that all goverments and economic systems suffer from because its a human problem of lying cause its easier then a problem of economics
@Tracy LF
That is EXACTLY what Apple finance executives mean. It doesn't mean that they lost money, just that they lose an opportunity at potentially more money.
They care more about bilking more money from their customers, than they do trying to do their customers right. Insanity, that they have a fan base.
@Photo Art Try using any of the new iPhone products that have terrible fan service and shut up
I’m pretty sure that’s accurate.
“We lose money” = We could have sold them a new device
@Jay Talents Do you actually have problem with people getting compensated for their time? If you actually think getting compensated for your work is capitalism then you kinda are saying that communism is also capitalism, because the workers "deceived" each other into thinking, that they should own means of production.
I was told by Apple because my screen was cracked there was probably internal damage and I needed to buy a new phone. I got my screen fixed at another place for only $50 and my phone works just fine.
go figure
Thanks amazon!
I think Apple needs their logic board replaced
Error 404
Their logic board is poorly designed.
Need to have one installed in the first place.
As long as they don't have to repair them...
Pretty sure they don't have one.
I worked for Jared jewelers as a repair jeweler. (parent company sterling) this is exactly what they would do. They set up the repair department to look as if its losing money, so the store would look as if it was more profitable. my opinion.
people: building businesses based on repairing apple products
apple: we lose money overcharging for repair
It’s not overcharging no it’s theft
It might actually be true. If their "authorized service technicians" are incapable technicians (or not technicians at all, just people handling warranty tickets) and instead of repairing the device they just send you a new one, apple loses money.
Mic_Glow but the repairs cost more than newer products. Does that mean Apple loses money selling Iphones?
@@Mic_Glow still doesn't mean due to their incompetency they sue over the smarter ones to go above then
The logic of "if i fall, you fall with me should apply here"
I first heard "Genius Bar" on this channel and it took me awhile to realize it wasn't sarcasm, but actually what it was called.
Humorous, right? They can't even plug in connectors without mangling the pins.
Same, same. Hilarious and sad simultaneously.
I don't even get how business practice like this isn't being shot down at congress.
It's like when the idiot of a group is ironically nicknamed "Einstein" by everyone who is forced to suffer being subjected to their stupidity.
When you falsely inflate the prices of your product and labor as Apple does, it's no great stretch to then claim doing those repairs is a loss and "cheaper" to buy a new product from them.
What they really mean:
"We lose money doing repairs, because it discourages people from purchasing new devices for 8-10 times the cost they would spend on a repair. "
Louis, you have become the official lobbyist for us, small-time business owners competing against big companies for little crumbs
Paradoxical Nightmare not all lobbyists are doing for the money or being payed by their clients though.
I think it's option C: They're shuffling money around their divisions so technically their repair division makes no profit.
Probably
There’s no way they are just tossing away a device. It sounds like something scummy but even Apple isn’t that dumb to simply toss mass devices away completely. Nor is there any way they’re losing money when they charge you fake amounts to fix things that aren’t broken when you actually need to only pay 20 dollars to fix what you know is broken. Also losing money isn’t an excuse at all. That’s their problem and doesn’t excuse them for anyone
@@claire4760 Why not just trash instead of fix? Handbag companies burn their perfectly good unsold products all the time to prevent them from being sold cheaply.
@@claire4760 forgot to mention, there's actually a law that supports this practice... If you import a product to the US, there is a 15-25% customs fee; however, if the product is burned instead of sold, the fee is reimbursed. Yep, pretty insane... Lol
that's still option a though
Well there's a water leak in my faucet. TIME TO BUY A NEW HOUSE.
Child: “Daddy! I fell off the swing set and hurt my arm really bad!
Father: “Let’s see.. yup.. broken. Shame, I was really getting attached too..” says to his wife “ Sorry honey, this kid is broken so we have no choice but to replace him with a new one... while you hop in bed, I’ll take this one out back...”
@@kidwajagstang LMAO.
With the right ACCOUNTING TECHNIQUES ANY Business, or division thereof. can be made to look unprofitable.
CREATIVE BOOK KEEPING!
SELECTIVE ACCOUNTING AND LEGALEESE TO DEFINE THE OPERATIONS.
Cooking the books LOL pretty sure that's a felony
It's not accounting bro. It's iAccounting.
My guess is that they give the “broken” parts to another division, so that the books say their repair division loses money
Wishful thinking. They scrap repairable MacBooks as part of their "recycling" program. Even though only about 10% (from memory) of the materials can be recycled but 80% (guessing) of the parts could be salvaged as repair parts.
ger du true and do you know why il ireland
It’s because there are no taxes for foreign company
They stole Your country doing that
france jetaime; tax discount encourages foreign investment.
@@TheAnantaSesa Loooooooooooooolllllll no. It's theft from the average working class citizen (or any citizen in fact) who is forced to pay tax regardless!!! Why should regularly taxpayers have to pay for multi-billion dollar and multi-national corporations' tax cuts? Answer? They bloody well shouldn't!
MrJohnn100, get over your propaganda. There is competition between governments as well as gangs. If you don't like getting robbed by the mafia you can form a gang of ninjas or swat officers to fight back. That costs you time energy and money too.
So beneficiaries who live in the town that was robbed by the mob before now owe some gratitude to the group that kicked out the worse robbers. They should contribute gladly even though they didn't like paying the larger de facto tax to the mob before. Next they get sick of the dues charged by the militia and stage a revolt to make it illegal to forcibly charge for the costs of running a voluntary militia. Mafia sees the power vacuum as the organized townsfolk can't afford to train and fend off illegals so they come back in despite it being declared a mafia free zone. Bc they don't yield to wordy bans.
You can make government more efficient but it's a "necessary inconvenience (aka evil)". Say the town next door still supports their militia and so enjoys a lower cost of doing business by the dues/taxes/extortion/robbery being less than the mafia in charge of stupid town "A" charges. So companies will naturally want to move into town "B" from "A". Thus lower taxes encourage people to move in.
And if you tax the people more to lower tax on companies so businesses will want to come, then the people might flee to neighboring countries to avoid the high taxes.
I believe Apple. I believe Apple is losing money on repairs due to their creative accounting just like they do with their patents allowing them to pay no taxes.
Right, just put the repair business in a separate entity and charge it a high rent for the workshop, charge it for the right for access to documentation, tools, trademark, etc.
Apple lost money to repair probably is true, accounting maybe part of the reason, but the truth is, nobody is doing the repair with such ridiculous high price, and all the revenues go to the sales because people just go buy another phone. With the fixed cost at place, the repair business is of course a losing business that enhanced iPhone sales
@@LittleRadicalThinker I had issues with my iPhone 10 while it was still under warranty. Instead of doing a thorough test to find the faulty component and fix it, they just replaced the entire phone. I think it cost them more to give me a new phone than to just have ran diagnostics, found the defective part and swapped it out to bring it back to working order. It was an $1100 model, the labor, time and part costs should be significantly less expensive than just doing an outright phone swap. I appreciate the action cause it was instant and didn't leave me without a phone while it sat in a que to be repaired. Just don't get the logic or proof that they lose money on repairs. The cost of replacement parts could easily come from phones that can be snatched up from their refurbished market or from phones that were trade-ins.
Sorcier X: 1) Create a monopoly (or as close as you can get without attracting too much regulatory interest) situation, 2) charge what you want.
@@sorcierx2604 those staffs are not professional as Louis and they don't really care the real cause, they just follow guidelines. And they need to be paid. The time they needed to diagnose, the time they talked to you which is free for you, and if they can't fix, which very likely, and under warranty, the replacement cost. It may or may not be actually profitable for apple, but it's just such a tiny piece of candy for apple Steve Job and Tim cook just don't care at all.
I'm surprised Apple hasn't put out a hit on you yet.
hit? like a hitman? if so that would ruin apples reputation and also get the company shut down for being a criminal organization
@@ajddavid452 uhhhh......
@ yes because a pr campaign will make people forget that YOU KILLED SOMEONE!!!!
@@ajddavid452 They haven't been shut down for being a criminal organization yet.
@@ajddavid452 So stealing from your customers every single day, using bully tactics to eradicate maintenance competition and so on does not make them an actual criminal organization?
Just started watching your vids Last night,,,
You have a wealth of information and knowledge,,
It is nice to see a pro at work,,
ah.....Apple so innovative, a front-runner of technology, design...and scam.
You are certainly right! Makes sense why these products are called "Macs." Try to spell it backwards
They just gave us the perfect argument why we can repair our own property.
Oohhh the classic
"A pin was bent, we need to replace the logic board" 😂
Louis thanks for all you do, keep up the good fight.
Of course they lose money repairing devices: you don’t buy a new one.
Someone stole your comment up top
Unironically I expected this to be their serious reasoning.
That was my take on it
Satsui Nohado it’s the other way around
tragically, i think they will actually get away with this, its technically not a lie...
Apple: Repairs not profitable
Louis and friends: Make profit EVENTHOUGH they have to 3rd party source parts at extra cost and suffer siezed parts.
TBH, they use second hand parts.
@@macdonalds1972 Parts that cant be sourced anywhere else, so they can and will increase in price once supply goes down
@@lacucaracha111111 They come from broken boards; no one knows the condition of those second hand parts.
The best part is that Louis and others offer repairs for 1/2 the price Apple charges, and that's for the big things. For the smaller things like fused components or bad cables, Apple literally charge the price of a new device when the third party shops ask for a tenth of the amount... It's truly ridiculous.
I bet they count in the one year “free” warranty services.
wahahaha2017 if that’s the case they probably AREN’T profitable on paper in terms of repair. How many people warranty scam to get clean IMEIs?
its 90 days unless you purchase the 149.00 apple care.lol
@@slickcrag Jesus. Such a scam company.
@@weasle2904 Craig is misinforming you. Free 1 year warranty, not 90 days, and apple care lets you replace a $1500 phone for $99 if you smash it. and the apple care costs $200 for that. Most people are paying more through their insurance through their carrier to get refurbished replacements with poor quality parts.
Wow, that was a BOLD challenge you laid down... To make their repair division profitable! "What do you have to lose" I love it! You rule dude!
It's an obvious lie where they're trying to use the definitions of "repair" and "losing money" as intentionally inaccurate to the context as possible. Where repairs include replacements under warranty, and losing money includes not reselling the same product rather than fixing it and not including the value of any hardware that is being "repaired".
Agreed. Lie by omission.
Either Apple's lying or they've just admitted that they're far too incompetent to repair their own products.
Reno Slim 2nd option is actually sad reality.
AND. Not OR.
I’m sure they mean that they’re not making as much money as if they’d sold someone a new product
Why not both?
If they are losing money on repairs then they would be happy with third party repairs
No, 3rd party repairs make Apple products last longer and reduce the turn over rate.
@@MrMadwyn This.
They ARE losing money. There is an opportunity cost in repairs, if they sold new hardware to replace faulty hardware they would be making even more money. So they are in fact losing money because every fixed machine is a lost new sale,
exact... but they are "losing money" because their standard is oh it will cost $$$ amount to repair your phone is worth $$ why not just buy the latest crapple phone for $$$$ just a few $$$ more and it will be brand new so no more issues... not to mention those idiots are inflating their prices... this man has shown us a repair crapple claims is over $500 is really actually around $50 to $275
ofcouse no, they love money so much they hoping the new product get broken fast and hoping their customer to buy 3x expensive than the previous prices
I don’t know if it’s lies or if they are inept. I do know that you are awesome in what you are doing and encourage you to continue to speak the truth. #kickappleass. 😍
So if apple "loses money on repairs" and 3rd parties repair for less, how can Louis have a successful business on 3rd party apple repairs.... hmm
apple is a massively inefficient company for starters. it's also easy to claim you lose money when you can make up all the numbers yourself. After all who is to say how much a main board costs if they are the sole provider and actively prevent repair shops from being able to buy parts...i mean some would say that fits the definition of a monopoly...but that's nothing some lawyers and bribes can't fix.
Apple sucks at their job so much they designed a robot to do half their job, and it can barley do that 😂 seems like, half baked products, half baked repairs... Is the only thing they did right was their headphones? Haha everything else they buy...Shazam...dr.dre headphones lol
His store costs 1/1000th of what to he av rage Apple stores costs to operate. Some of their more expensive stories likely had many millions expended just to open doors.
@@auditorofauditors862 Well isn't that apples' problem?
@@mattneil1449 The auditor has spoken.
The FTC needs to get on this water sensor voiding warranty racket they have going, because I think it's as underhanded as the warranty void when broken seals.
more underhanded then the broken seals because you can have your water dots trigger even if you just keep it in your pocket all the time. at least the seal thing was designed to try and figure out when someone had opened the device up.
Scum of the earth
Those idiots are to busy with coppa
Apple: “we loose money on repairs”
Also apple: “$100 in labor costs”
At least Apple does one thing better than you. They proofread things before releasing it to the world to see. It's not *loose* its *lose*
Jonathan fan boy much?
@@Jonathan-fx4jc calm down you
@@Jonathan-fx4jc oh the irony, it's not "its", it's "it's". Did you proofread your comment?
@@Jonathan-fx4jc fanboy's gotta do fanboy shit, but you can't even do it properly. You're criticizing others for their grammar mistakes when you can't even get your own grammar right, smh.
They're lying.
I mean even if they lost money in repairing, they make more than enough through the items they sell as everything they sell is overpriced.
I saw a 3000 dollar apple laptop that couldn't play games it had 4 gb of ram
Apple Rules of Acquisition number 94: Never repair something not profitable.
No repairs for you hoomon.
@Preston Newcomb unused by whom?
Rules of Acquisition from the ferengi that all multimillion corps use : Greed is eternal. Once you have their money, you never give it back. Peace is good for business.War is good for business. Nature decays, but money lasts forever. Sometimes the only thing more dangerous than a question is an answer. A man is only worth the sum of his possessions. < All of these is business now days and no one in the federal corrupt and state governments care for us just greed and money. Proverbs 28:25 New International Version (NIV)
25 The greedy stir up conflict,
but those who trust in the Lord will prosper.
@@AbstractArtist-rh8jh I am well aware of who the Ferengi are, but the OP said 'Apple' rules of acquisition
@@AngelArm1110 I know, it's my play on Apple Rules of Acquisition lol
If we can't make money doing it. Why should you?
_-What I assume is the train of thought of Tim Cook_
Comma not period plz. Grammar harder.
@@Artcore103 No. Thank you. I love me some full stops.
i agree every word you said and i love you for that
They never used the phrase "lose money." When asked how much revenue they pull in from repairs, their answer was, "the costs of providing repair services has exceeded the revenue generated by repairs." That sounds like they lose money on repairs, but it's supposed to sound like. It's a diversion. If they actually answered the question and disclosed repair revenue (not to be confused with profit), the next line of questioning would undoubtedly be about repair costs. Elsewhere in the document they said they "offer repair services through refunds or replacements" in certain situations, so clearly they consider product refunds and replacements a "repair service." Now go read their answer again about costs of "repair services" compared to "revenue generated by repairs."
Trillion dollar company: "I got here by being more incompetent than the average small business repair shop".
They really need to up the fines for misleading congress.
Everything is soldered directly to logic board. Now Thats Logic.
I've been watching you for years you've never not had me mumbling "I love Louis" thanks for your videos
Apple: "We be unable to unbend pins cuz that too low tech."
Everybody knows that Apple hardware is magic, and when you touch it and bend back some pins, you will turn it into a PC!
"we have robots to suck our ding dong all day long"
Lol, Louis looks exactly like a villain wearing a black shirt, with a black cat.
Lmao
nah a villain would have a cat that contrasts with his outfit.
a black cat for example calls for either a fancy white suit or a brightly coloured bath robe.
@@devincoder4927 this one gets it.
lol, guess im an evil villain too.
@@devincoder4927 you mean, *commie*
Lies everywhere coming from Apple. If it was true an entire repair industry would not exist.
Your days are numbered. Lol but on the real though, you are out here spreading the truth for free. You’re a real one
Apple: "We lose money on repairs. Please go to an independent agent."
Me: Goes to independent agent.
Apple: "We are sorry, but as you went to an independent agent, all your warranties, Applecare, kidneys, firstborn, cats and WoW Gold is now forfeit.
There were never going to Honor it anyway. So Fuck their warranty. Go independent.
Surely you'd not go to a third party with a product that is under warranty!
@@UncleKennysPlace well considering they can void that warranty if you live anywhere that ever gets rain...yeah I could see not wanting to waste your time to send in something you know they are going to reject for bullshit reasons and then tell you it's going to be 6 times what the device costs to repair it.
Simple, don't buy Apple
I love the last part🤣
As, in a different context, someone said:
"It is hard to defend a man against the allegation that he is a common fool, when the only alternative is that he is a common knave."
Apple should make Louis an offer so he can teach them how to do their job.
what are world to live in if the i-diot bar does tha
Excellent reporting, good work. Happy New Year 2020!
Apple is laundering money with repairs that's why they quote those ridiculous prices.
Just realized 9 minutes into the video that there was a cat sitting there
Da fuk YOU'RE RIGHT :-0
took me 8 minutes before i noticed haha
Damn ninja cats.
Lol you realized......., I had to be informed 😉
12 min. 😆 and only after I read this comment. 😆
It's gonna be "creative book keeping" where they only replace with refurbished and they overcharge themselves so they can right it off at a loss.
Every time I went to “genius bar” they rack up the repair amount and make it sound cheaper to buy a new product, how naive am I?
The 'ingenuity' in question, is the level and manner of pure con artistry employed by Apple upon its gullible consumers. Think of the whole planned obsolescence / repeat-business cycle from a unscrupulous con artist's point of view and they would absolutely agree, Apple's 'business' strategy is pure 'genius!' ... No better word for it, or the enablers thereof. In future, interpret 'genius bar' as intended, 'den of thieves' and the whole thing will make perfect sense.
Tim Cook needs to see this. Everybody mail him a link.
Being from the UK, I saw this BBC article today and I think it is BS! I think the environmental argument for right to repair is not emphasised nearly enough. Repair is much better for the environment than recycling. For the record I am a Mac user, my 2012 13" MBP is still going strong! Good luck with the new store Louis.
That's why I always stayed a PC Windows GUY and an Android person for the Smartphones.
Never had to get repaired anything other than building up a new pc after couple of years when yearned for 1 upgraded pc.
If this quote was said under oath, it is clearly perjury. Has anybody been arrested for this felony, yet?
They replace the whole board for everything they lose money? SHOCKING!!!
its all about planned obsolescence and the desire to make more money
@ Don't you know about that sw scandal on older Iphones? Apple confirmed that it slows down older Iphones to prevent shut downs due to old batteries. BS
@ So if a company slows down their phones using the software update because of ''older batteries'' and then offers 20 dollar replacements for the same batteries (not anymore) you still think that that's a good practice? We are talking about Apple here, not Google or Samsung.
@ My experience with Samsung: Bought a S7 in december 2017, had it for year and a half then the motherboard died. I immediately thought that the repair would be too expensive so I bought a new phone. But I was dead wrong. Few months later I took it to the local phone repair service and they replaced the whole motherboard in that same day for only 50 €. It works fine now and is relatively fast with the latest Android update for this device. Also bear in mind that if you root the phone you can remove all the additional bloatware that comes with Samsung's Touchwiz and speed up the device. Considering that this motherboard failure does not happen often, I would say that the phone is still good. I even know some people that still use S3 and are happy with their phones.
Svetozar Stojanovic Would you rather have a phone last 30 minutes? I thank them for admitting to what EVERY company does, and I thank those companies for providing a good battery life. I’m glad they give you the option now. If you want performance back it’s proven when you swap batteries
PrincessTS01 Negative
Those priced is to sway people from repairing their old phones.
Hey. Louis. Found your channel a couple weeks ago. Not a tech guy. ( construction for me. Lol) have dell computer. An apple I pad. And a Samsung I phone. Getting ready to up grade my phone. Was kind of looking at apples. S10. Not anymore. Samsung for me. I,ve had Samsung fo 8 yrs trouble free thru 3 upgrades. Thanks for being the Ralph Nader of electronic honesty
I'm so glad that i've never touched an Apple product in my entire life
same i used them in school and never outside it
Lucky
Except by the time I stopped liking apple is when Steve jobs died. Sad but all these new apple people dont understand what Apple's core values where growing as a company.