I'm including sources on any of these videos from now on so that if people wish to read the backstory and do their own due diligence before trusting what I say they can
Dana Yi But how much is it compared to what they made from _Australian_ customers? Given that most other countries on the planet should be able to fine them for doing the same in their country.
9 million is roughly 30 thousand refunds, so that's good compared to the 5000 who stepped forward. But I doubt it's anywhere close to the actual number of Australian Error 53s given that there are around 8 million Australian iPhone users.
pmonk1487 Should snap them out of it though, because if they fail to comply they’ll get slapped with more. Compared to the American counterpart, the ACCC actually has some real teeth.Probably helps that our consumer law is written such that it only has to be behaviour is likely to mislead or deceive, intent doesnt have to be proven at all, though the fines do get worse if intent is proven. It’s arguably one of the most ingenious laws ever drafted. Gives no wiggle room whatsoever.
@trending games it's there for a reason, to stop people from as mentioned in the video hacking the touch id, modding the phone, for security of the phone and to stop people from using potentially malicious "repair" parts
When we bought the product,the product should be fully ours,but apple does not allow it,they still want to own what the customer bought for a 1000 dollars,typical apple
Trust me this lawsuit changed so much at Apple Australia. As a repair tech before this happened Apple was denying service to any third party modified iPhone whether it was for a screen or battery or even for a whole unit repair. An important part of this ruling is Apple can not deny service to customers for third party repair if those repairs had nothing to do with why the device can not turn on. That is worth more then $9 million.
This also applies to computers. So I can get my new iMacs' hard drive upgraded to SSD by a third party and still have standard warranty coverage which is consumer law in Aus. (Well I hope it does)
Apple will just charge a lot more money for fixing such devices. Apple is too greedy to lose so fast. It's slowly destroying its base and screwing itself into a tiny corner.
Varun Govind Also helps it means that apple Can not deny consumer law rights to customers in Australia who have modified there iPhones with third party parts. If a device has say an issue with the logic board say for example touch disease and a third party display and it’s under two years old Apple has to replace that device at no charge to the customer.
At least we are not bending over and taking it up the arse like some other Govts.... I doubt even the dumbest politician here would buy the argument that replacing a wire would mean you Apple product is not an apple product anymore.
Agreed, but the Australian case is more than an Australian court case-- it focuses public attention on Apple's persistent syndrome of deception. Ultimately, a corporation made wealthy by the trust of its own customers will fall when revealed to be incompetent and deceitful, preferring to harm its own customers rather than deal fairly. All too soon, mere possession of an Apple device will mark its owner as ignorant, gullible and undiscerning.
3:00 - Security knowledgeable person here. They could have easily used the home button securely AND have it replaceable. You could have the fingerprint data stored with a HASH of the GUID of the home button sensor (to keep track of what sensor was used to create the fingerprint data). Then when the sensor is used, THIS hash is checked with the fingerprint data, and if the stored hash is different, that fingerprint data is invalid. They could have easily done a check on bootup of the home button sensor guid hash, to the one stored in the security enclave, and if they don't match, give a notification that fingerprint data has been erased because the home button has been modified. Then just let the user recreate their finger scans, and be on your way. This is 100% reasonable and SECURE. What they did is PURELY anti-repair/consumer, and is a HORRIBLE design.... Faking the GUID on the sensor is next to impossible, because reversing a hash is only done through brute force / rainbow tables (pre-computed hashes). Apple could even combine the GUID of the home button with other component GUIDs for more security, and just invalidate fingerprint data. If anybody can fake that, they can surely make a device to crack the phone (modifying a chip's GUID takes microscopic surgery of a very delicate chip).
1337GameDev How is it secure when someone then steals a phone, replaces the home button and thus gains access to the phone because iOS removes the fingerprints?
My last iPhone was the iPhone 6. Upgraded to the note 9 a week ago, and I'm never looking back, no matter what the apple users say about my phone. They can foam at the mouth about their 'intuitive gui', 'better CPU power', or 'superior ecosystem', I'll just plug in my headphones to my headphone Jack and smile.
Yeah I am still using my iPhone 6 at the moment, ignoring updates left and right lol. iOS 12 would just kill the phone at this point, shoulda stuck with iOS 9
Apple deserves this on a regular basis, in every country they operate, for lying to their customers. They are doing some things right, but their policy is shattered to the core and that's the main reason I won't be their customer in the near future.
Cuzeg Spiked Just because a company has bad corporate practices in your opinion, doesn’t mean that said company doesn’t make good products. Just look at Nvidia.
"doesn’t mean that said company doesn’t make good products" This channel is chock full of videos about how Apple doesn't make good products. It's not about them making good products, it's about people liking enough about Apple to overlook the bad, or about disliking the competition more than what you dislike about Apple. I have a Samsung Galaxy S9. I'm not a fan of Samsung's bloaty skin and their slowness to update. But I hated everyone else's dumbass screen notches, lack of headphone jacks, and lack of SD card slots even more. So Samsung it is. Somebody could build a phone that I'd buy over a Samsung (if only Google would make a Pixel that isn't a fucking iPhone clone), but nobody has yet. And in the case of Apple, if you want iOS instead of Android... Well, guess you're getting an iPhone even if you're goddamn sick of Error 53 and Bendgate/Touch Disease and "you're holding it wrong". That doesn't mean Apple makes good products any more than my buying a Galaxy makes Samsung have great software.
Yeap. As George Carlin once said " people are fucking DUUUUUUUUUUUMB. No one questions anything anymore. Everyone is too fat and happy with cellphones that make them pancakes and rub their balls. It's pathetic. "
Exactly! I am a big Apple Fan (because I LOVE their OS‘s) but in regards of repairing their devices they are a nightmare. iOS should be able to run on other systems so I wouldnt need an iPhone
Z. Ghaffar The End of apple? Apple brought so much technology and other companies are inspired by apple, now there is the notch trend which h started by apple, you can't say that, sure Apple doesn't cares about it's costumes but the thing they make are worth it
Louis - you nailed it - Either PR or Marketing made that statement, as an engineer, ex Apple engineer (I have a lot of reasons why I left) but the unmistakeable move from an innovating company to a profit focused company has shift dramatically. I think the slow terminal death of Apple is happening, next 10-15 years I think it may be left behind. Great Video ~ Trooper
Especially if we remember how crApple fucked around with their former main buyers - professional video/audio/grafix people. crApple lost almost all of this sectin due to thinking professionals don't know better then crApple does. Big mistake. Professionals know better. The only thing worth mentioning of crApple products in the professional area is their high-end video codec ProRess. Though Black Magic Design is catching up with the new BM Raw codec.
I bought apples 3, 4, 5 and 6 plus upgrading blindlessly all those years with their hyped marketing strategy that got me hooked... I've had issues year after year and the Apple store would recommend an upgrade thus I got an upgrade every time a new upgraded model came out... realized I allowed myself to be screwed by Apple all those loyal years and stopped purchasing any Apple products at all. I've switched to the android mobile phone after the 6 plus and have never been feeling better by paying an android phone that is reasonably priced with no issues on software screw up updates anymore and completely stayed away from their iPad's and MAC PRO and used HP desktop and laptops eversince the 486 came out and I'm FULLY satisfied with HP not screwing me up with their software updates. Watching your technical videos of how Apple screwed up and fleeced hundreds of thousands of customers into buying upgrades and making the old still workable iphones a perfect paper weight alternatives. I've stopped buying any Apple products when I faced the same arrogant Apple service crew when it comes to servicing errors but where so amazing when they enticed me to buy the latest iPhone and iPad products on display and I really got encouraged and purchased them because I saw other people scrambling to get hold of the boxes opening them on top of those huge tables .. several tables in fact which told my brains that Apple is the right product for me. I've learned my lesson on the way Apple markets their products and I won't be enticed into their marketing sales TALK EVER AGAIN. I bought my last Apple products from their Apple store in a suburb called Castle Hill in New South Wales Australia.
Android is also open source and therfore gives people the ability to create all the apps etc that you use everyday without apples draconian slice of the proffits being siphoned
@mike sprigg I have the money to splurge on what I want and I can afford to do so without worrying and monitoring my bank balance every so often. So kindly tone down your veiled insults as they will come back to haunt you one day. You're just jealous or just want to become famous at my expense but you don't really have the guts nor the intelligence to create your own reply to this Louis Rossmanns' RUclips post. I live in Sydney Australia so you may have a better understanding of my financial status.
@@Foodiepatrol Products go in and out of fashion, but the brands that make the products stay just fine. They just change what products they make. In fact the brands are pushing for the fashion to change, so as to encourage people to buy new stuff even though their "old" stuff is perfectly fine and fit for purpose. Notice how there is a new iCrap (or Samsung etc for that matter) like clockwork every year? The tech doesn't improve that much from year to year to warrant a new model.
@@KimonFrousios apple is pushing it too far than everybody else they are just checking how far they cn go with this technique by selling cheaper tech for so higher prices they dont even bother now cuz people became so use to it but now when xr is failing they should know people are not that crazy for their apple logo
@@Foodiepatrol Just pointing out that "fashion changes" means that the iCraps change, not that Apple will go out of fashion. Fashion is materials, aspect ratios, number of cameras... All the brand's play ball. No, the reason why Apple can pull off that crap is because it has framed itself as a lifestyle and social status statement. Status will always be desirable. As long as their products are the most expensive and overpriced and everyone knows it Apple will stay a status symbol that people will happily pay for.
@@KimonFrousios i give you 10 years at most their status symbol will be gone nokia died apple is no where near where nokia was BlackBerry died too so unless they dont start selling clothing i doubt they will survive tech changes people too and people buy vertu for status symbol not apple they sell cheap iphones too
I have been watching your show for years- Rossmann Repair Group Inc. I gained the confidence to learn electronics repair. Thank you! I see Louis Rossmann as HERO and TEACHER. The professional ethics of all involved give me hope. I am grateful to all the supports, to any coworkers, family and professional products and services that together make Louis the success he is.
I've already been using a windows 10 laptop for a while and I liked it but I've always wanted a Mac, but unfortunately after seeing how many videos there are on how bad the mac is I decided I would just upgrade to a desktop pc. And the phone thing, well I sold it because I saw my friends Samsung s7 and how (personally) I think it looks and feels better. Apple is secure but is it worth the extra money
Kamal Kristipati not sure what Android phone you have that install apps in the background, and I bet you are the same person who uses Chrome and/or Google
logan26111 He didn't mean that an android phone installs stuff in the background without asking, but windows 10 does. It's one of several reasons I won't use it in the near future. As much as I dislike apple atm, I did nearly get an iPhone because of apples seemingly better attitude towards privacy. It's a shame the rest of the company's attitude is liquid shit in the consumers eyes, and the hardware is consistently flawed.
Louis, it ain't no accident that you've got 900,000 subscribers (don't worry that number will soon be a million) you have effectively and quite legally created a mechanism that called the Australian arm of the Apple corporation to account. The dollar amount of the fine was a piss in the ocean I agree, but the media exposure given to this contentious issue will cost Apple more than any old financial penalty. I recall how Apple was cognizant to the suiciding Apple assembly plant employees in China, that was something they slithered out from to a fair degree. I'm hopeful that you read my comment based on your CBS accompanied look-see into the Apple Genius Bar video back in 2018, you will now fully understand the reason I had provided a dialogue about the typical corporation business model. Keep on keeping 'em honest Louis. I happen to be an Aussie from Tasmania. (the Disconnected Island State) Cheers for now.
@Ricardo Santos Who do you think will get worst gaming company of the year this year EA, Blizzard or Bethesda? EA seems to think getting the worst company of the year award is an achievement someone should really tell them it is not.
I think you have to understand how little people Australia has.. $9,000,000 in a country that likely had at BEST 5,000 people effected by error 53, is a win. Even if all 5000 bought refurbished phones to replace their old ones, apple only got $1,250,000 back (which is not all profit either). A fine of more than 7 times what they gained is pretty fair. And yes, it's nothing to Apple, but it opens the doors for other much bigger countries to do the same. If the rest of the world did this and based the fines off their average effected population, and at the same rate as Australia, then Apple would be facing fines of around $3 billion. Still affordable, but not something to sneeze at, even for Apple.
Apple made about $7 billion selling iPhones in Australia during 2015 and 2016(didn't find data for 2017,2018). And 9 million is about 0.13% of $7 billion. I might be wrong about this but I think the percentage of home button repair is a lot more than 0.13%
Australia has a large population and do you know how big australia really is. Most people like near the east coast As for the size the state of Victoria which is the 3rd smallest is just 2,000 square miles smaller than the entire country of the UK.
From the posted sources. Apple admitted it misled 275 Aus customers. How many more is will always be unknown since Apple will never, ever, willingly let that be made public.
I'm not a lawyer, but I am Australian, so I can tell you something about the law here. The dollar amount is actually symbolic. Everyone knows that Apple sneezes into golden handkerchiefs that cost more that. The point is that under Australian common law the ruling against Apple creates a legal precendent that establishes a rule that can be used in subsequent trials. In other words, individual rulings essentially become law until a statute or other legal event overrides them. The fact that Apple lost this case is actually a legal win for third party repairs. To state that clearly, it places the consumer's right to repair into law or confirms that principle through this ruling, so if anyone wanted in the future to sue on similar grounds their lawyer (barrister) would present this case to the judge and establish his/her case on those grounds.
A little bit further to Sam Short short letter. The mere fact that Apple has been found to have engaged in not only deceptive behaviour to their Australia customers - they have also been fined that somewhat paltry sum {the MAXIMUM allowable unfortunately} because of their abusive and somewhat obnoxious disdain to their "loyal" customers - the upshot of this is because this will now stand as a LEGAL PRECEDENT for any future cases of tort ANYWHERE in the world! Unfortunately apple is not the only American firm who has tried coercion and strong arm tactics to bolster their bottom line profit margins - and for those who still live in the real world may - or may not know that printing companies like Lexmark and HP - as the two leading companies tried to enforce the consumers to purchase their consumables {INKS and TONERS} from the manufactures supply chain - or have their printers rendered useless if they tried to use perfectly good replacements Last May, in an 8-0 decision, the U.S. Supreme Court issued a highly-anticipated decision in Impression Products, Inc. v. Lexmark Int’l, Inc., reversing the Federal Circuit and holding that, when a patent holder sells a product, it exhausts all of its patent rights in the product, regardless of certain restrictions that the patent holder sought to impose on further resale. The Court held that exhaustion applies whether the product was sold internationally or within the United States, such that the patent holder may not bring an infringement claim for otherwise-infringing activities once the product has already been sold by the patent holder or its licensee authorized to do so. Similarly in the European Court of Appeals, HP printers were also dealt a death blow to their dirty tactics when they surreptitiously introduced software by way of their "security updates" in which they rendered each and every one of their printers inoperative if the owners used any cartridge other than the "official" HP cartridge AND furthermore in Australia - the usually useless A.C.C.C. surprisingly bared it fangs and also took action against HP printers when they installed their version of "Do what you are told" and installed their “Dynamic Security Feature” (DSF), was designed to prevent non-HP ink cartridges from being used in these HP printers. {www.accc.gov.au/media-release/hp-to-compensate-printer-customers} This normally flows on to others in the same industry - with the exception of Epson printers - who have ignored the decisions of the US Supreme Court against Lexmark, the E.U. Court od Appeal against HP and also the AC.C.C. Court Enforceable decision against - also against HP - who have continually rendered my printer {an XP-960 - 6 cartridge high end home printer} useless because I use a C.I.S. instead of their dear as poison cartridges - looks like another reasonably decision to be handed down in the not too distant future hopefully. So you might well ask - what has this all got to do with the apple way of screwing people over with their somewhat overpriced heap of electronic parts - is the people are beginning to fight back against severely under - engineered and more often useless bug ridden piles of electronic junk - with only the soy boys feasting on the soylent pap they are fed because they know no better. What one needs now is a similar decision to be brought down against apple - to complete the rot set in by these excellent decisions handed down in the Courts!
The problem with our court system (Australia) is when these laws were written the amount of money your talking about was inconceivable. Nine million dollars was at the time that statute of limitations was made a big deterrent. The problem here is in order to pass new laws regarding this it will require new legislation, our country is run by millionaires, they will never pass a law that could ultimately hurt them. people like me the little guy we toe the line in this country because if we don't we get squashed. that 9 million dollar fine was just a show for the little guy that was all it was never designed to hurt Apple in any regard. it was designed to keep the workers happy.
if only there was a crowd funded political party full of workers, not paid for by mining magnates and property developers. if only huh.... nah they'd probably be vilified in the media owned by said billionaires.
You're right, the fine wasn't meant to hurt Apple, because hurting Apple wasn't the goal of the suit. Restoring customer rights was, along with making sure they got their refunds or new replacements. This wasn't a punitive finding, it was a restorative one, because hurting Apple, or scaring them away from doing business in Australia, is not the goal. We're not looking for revenge, we're looking for justice.
Lol their products have always been garbage I refuse to buy anything from apple on any platform ever I had a Zune fawk yo ipod pc no mac samsung not apple
I had a hand me down 4s for a while, which was an upgrade to an old old nokia. I only had it for a year, it burned like lava after 5 minutes of use, and then I switched to a cheap Chinese android, and was infinitely happier with it for a few years till I got a better android.
Vincent Valez not really but okay, sending this from my iphone 7. 4 years working fine, yeah okay i needed to change a battery thats all. Just had the newest ios update and this phone works better then ever. Well okay the battery is not the best. But hey, every phone battery is crap after years. So not all iphone products are crap. Me personally never had problems with there phones. I don’t use Mac computers because there ios is crap.
The only reason I have a iPhone 6 is because It’s my mums old one as I am broke and can’t get a phone. (And I’m fine with a cheap one as long as it’s not apple)
What the Hell no more bees Bricking is when the phone is completely unusable. Getting stuck on the boot logo is called bootlooping. If your phone is bricked, you can’t restore or reset it because the code that does these are corrupted or unusable.
@@givepassword Usually its When you stuck on a Boot logo. I bricked my Sony z5 and S8 so I installed ne firmware Costom firmware for z5 kept s8 original Firmware. I know what bootlooping is usually you just boot into recovery and Wipe your phone and it will work again
When people started modding Wii's Nintendo warned people that you could brick your console if you updated the software...not buried in a user agreement, but up front in a prompt that let you cancel the update. They didnt need to do that, but they did. Was this too hard for Apple to do?
@@hotarumirairin yeah but a ban just blocks you from using a service, it's very different from bricking a system, I would say that anyone with the know how to mod a console would know that these things tend to result in a ban, I have a modded switch myself, and I accepted that as soon as I modded it I lost access to the eshop and any online play. Nintendo's approach is to say "if you alter YOUR hardware you can't use OUR service" whereas Apple say "if you modify OUR hardware you can't use it at all" at this point I'm surprised you can even buy Apple products and not just have to lease them
Modding console means you can harm their e-shops code and pirate or something bad with that mod. So they use the cheapest and quicker way, ban mod consoles. While Apple bugging their own product to messed up your wallet And make you come to their shops to scam you more
Yes here in Australia we fined apple. A population of 25 million. Can I ask what has America done, population 325 million. Have they fined apple for this? I don't think so. Look I'm all for hating apple, I think they are a shady company but at least hear in Australia we stood up and did something, maybe small but we made a statement to them. So far in America you have just layed down and let them walk right over you
Cody Morgan I'm an android user. I'm not unstable and of sound mind. Unlike crazed apple users (Who have to be crazy to buy those products) I can be trusted with guns! Woooweee get somme!
@Cody Morgan Wow, casual stereotyping at its finest. What have those anti gun laws done for Australia? Oh, yeah, caused a minor spike in gun crime before continuing the trend of less gun violence. We're good at creating post war miracles. Ever heard of Japan? They'd probably be worse than China in every way(and great for cheap labor still) if we didn't step in. Not to mention we saved the ungrateful European allied nations twice in a row(Granted that's falling in line with "shoot that shit up" and we're good with shooting shit up.) I'd like to point out that America has the safest mass shootings in the world because 3 people getting shot with a fucking BB gun contributes to that number that a lot of left media uses to deface the United States. Lemme turn this around and try to be humorous after I just attempted to defend my country against what was probably a joke. Why don't you Aussies go wrangle yourselfs some gators and throw them into the Apple HQ down there? That'll do the trick, and on top of that you technically didn't use a gun so it's not illegal. *After all,* it seems like this kind of bullshit instead of taking a direct method is what you guys seem to do best. Especially after the great emu war. Buncha idiots thought they could cheat wellfare by giving free handouts to those that helped get rid of that bird problem.
You're not wrong about the bullshit with the BB gun lol. Had the news on in the background the other day and before cutting to commercial they talked about a "violent shooting that happened at such and such gas station." Once they came back the guy shot the dude with a toy gun lol
I'm unsure about the laws and procedure in australia. But here afaik the fines are negotiated and the companies can accept them or not and they are always less than what they profited from that they were fined for. The goverment gets some money to waste, and the end user ends up 100% screwed. Pretty nasty in the cases of banks. There is 0 incentive not to screw the user, the goverment just wants a cut of that screwing.
Apple knew they screwed up and decided to profit on it and if they got fined it would be less than to fix the problem. As for the 9 million fine just change it to 9 million lashes, that will change the attitude more than a pity fine.
Australia has extensive consumer law. Basically, the law provides that warranties exist with their source in the consumer law, not within the companies specific rules. That means if you pay for an iPhone you automatically get a 'reasonable' warranty which cannot be voided by anything the company claims - including replacing parts with a 3rd party.
It should be noted that while you'd be correct regarding the total profits vastly outweighing the fines, the Australian banking sector has been hit with fines nearing a billion dollars ($700M+) by the Australian finance regulator (AUSTRAC, granted that it was in relation to anti-money laundering laws. And the ACCC has issued quite large fines to ISP's/Telco's for misleading customers. Now the Aust. banking sector is (per capita) one of them most profitable in the world, but $700M+ in mandatory fines is a fairly good indicator of a regulator doing it's job.
Agree totaly! In Europe it's exactly the same. Only we are being screwed not just by our own government but also the European government. The only chance of "winning" is to stop buying their products at all but the "image" of these companies and their products is that strong people keep buying them knowing the product is crap or way overpriced.
Under australian consumer law though they would have to give out new phones to those people being screwed. The fine aside, if product does not work as intend through the fault of the company the user can get a refund. If the customer does not get a refund, they can bring it up with fair trade commission and the fair trade commission will bring it up with apple. The problem is that most people didn't want to go through that process.
Over priced and over glamorized. Error 53 and they didnt know, whatever. ps they should have compensated all those users who had to buy a replacement or refurbished phones
And yet, years on, Apple is still thought of as some amazing company... Error 53 caused us hell in my repair shop - i will never forgive apple for all the rubbish they do to avoid 3rd party repairs
@Photo Art and shattered screens, costing the price of half your phone. And the lies sold from Genius Bar when your data is fine, but the motherboard has rusty components, costing you the price of your device. Or the half assed OS that won't let you hide apps, later bringing them up in an app draw. Those are great benefits to being an Apple Botch user.
Every time I see an apple anything i look at it and look at the person and say, you paid how much for this? It's ALWAYS some stupid number that makes no sense at all.
@@Harry-ro7hq good for you. Apple users are delusional. How long did apple users have to put up with tiny screens while virtually every other brand had large screens. The screen on my entry level samsung is bigger than the entire apple phone! There is nothing unique about phone operating systems. Everything apple has android has better.
jadekayak01 I do like android, Apple does have problems. But we all have opinions. 😊 Android is better on OS and letting small developers get a chance and they’re not that strict. Yes, I do have an Android phone. And I do use it. Apple is more strict but their hardware is really nice compared to like 50-80% of most brands, why I choose apple over android? Brands and hardware, so many brands to choose from, what do I choose? I was actually going to get an Android phone this year, I got a gift which was the brand new iPhone, why hassle to buy a new one. I am aware how Apple does make your battery worse each update to make you buy a new one, I might decide to get a new daily driver Android phone next year. I’ve been thinking about it alot. I don’t have anything against Android, it just confusing me sometimes.
Instead of bashing the Australian ACCC for actually fining Apple the maximum that they were allowed to by law, why not mention all of those countries that took no action and gave Apple a free pass? Out of interest, how many billions did the US fine apple?
Error 53 is Apples version of preventing jailbreaking. Anything sideloaded or jailbroken os, creates that error. This is why with Android we unroot our phones before taking an OTA update, after we have already used a rootlock app to bring root back to new update
Louis, as an Aussie I need to disagree with what you said about the ACCC. Their sole purpose is to protect the consumer from retailers purposefully exploiting them as to make money but due to the law as you mentioned the lawsuit amount cannot be more than 9mil. But this serves as evidence that this issue is obviously in other countries and they would possibly be able to find them more than Australia can
The fact that it cannot be more than 9mil means Apple can continue to do whatever it wants in Australia and the fines won't even make a dent in their net profit. The only silver lining in this is that hopefully this lawsuit will act as a precedent and the rest of the world will follow suit, but even if it does happen that will be a process many years in the making. By the time this and other current issues are finally addressed in a court of law on the international scale, Apple will have long since moved on to other more creative ways of screwing over its customers.
It's just old law, made when 9 mil, was a lot of money. As as has been pointed out, the case was only on behalf of Australian consumers. Were Apple to persist in such dealings, thing would escalate.
ACCC does NOTHING to help consumers. They fine big companies, the fine money goes to the Government and nothing changes. They are a tax collector for the Gov.
If error 53 was a legit as we build it code they would have known immediately what it was, not taken a year or more to say oops. It was fed into their phone on the update as an intentional brick because, well Apple thinks they own the phone they can do what we want.
The Australian judgement wasn't punitive, it was restorative. It was to ensure customers got their money back. The idea isn't to put Apple out of business, and it's especially not to scare them out of doing business in Australia. it's to set things straight. We're not trying to damage or hurt Apple. This is a win because customers got what they were owed. Nothing else matters.
Why do companies not have to reimburse their customers, and instead pay fines to the government? Service providers just got "fined" for ripping us off by throttling data speeds. Same happened with mortgage companies over the predatory lending from the 2000's
I will never understand why someone would buy a Crapple I phone. All I ever seem to hear about them is bad press. Reminds me of the 1971 to 1976 Ford Pinto with the exploding fuel tanks. Hmm, what ever happened to the Pinto??? Oh, that's right. It died and went away forever.
First, cars exploding is just like the Note 7, that would be a fair comparison, and the Note 7 doesn't exist anymore. Second, pinto means dick in portuguese, lol.
MikesRadioRepair I'm only going to explain why I bought an iPhone once. I bought an iPhone because it works with no bugs. I've had Androids that I've had alot of problems with them. Btw I have a 6. The phone I have is a 5 year old design. The reason I belive it works better is because the operating system is made for each specific type of phone.
Louis, I appreciate the commentary. I like that you will call out the good, bad and ugly. I also like that you try to be honest and fair, I think that is an important trait to have.
Just a side note, there were only 275 documented instances of customers having experienced this in Australia so it equated to over $32K per customer in fines. Most importantly it now becomes a precedent that other countries such as the USA can take action against Apple for their own citizens and further support the right to 3rd party repair movement you are (rightly) passionate about
Bro, Louis Rossman you’d be a great lawyer. Either Criminal or civil, I think your deducing/inducing skills are admirable. Great job reminding people what a majority of Apple users deal with. I used to be a big Apple fan. However, ever since the lucrative updating schemes, I loss interest and faith with any Apple products. Not only does the west needs to wake up from this foolishness, but so does the rest of the world. Anyway, great job and keep fighting.
Honestly just the fact that the home button could break is poor design. I've owned the iPhone 4 and 4s within 6 months of their release. Both were hot garbage. Since then I have owned, two Samsung galaxies, an HTC Windows phone, two sony experias, and 2 notes. Now I break my phones all the time, as you can see by my phone history since 2012. I broke the screens too all of these phones. But not one of them had a broken home button. Mind you there are literally hundreds of thousands of broken iPhone home buttons. Embarrassing.
Samsung Galaxy S5 from 2014, not one but two, both have fingerprint scanners on their physical home buttons... 4+ years now, and still going strong - both of them!
Dale... i don't think its only user rough coming into picture. A few is fine, but where many are having it broken, not all users can be so reckless on the very same device model.
diablo09090909 when you break every phone you ever get, irrespective of the brand, in my humble opinion you're doing something wrong. One or two I can understand.
Did you read his sources? They say only 275 Australians were affected by this...yet he quotes "hundreds of thousands of people". His sources defeat his whole argument. Apple paid $9 Million for only 275 phones. Apple paid over $32,000 per phone. That is an abuse of the court system. Apple's net worth is irrelevant. I agree they should have to pay REASONABLE compensation, but paying $32,000 per phone is not reasonable. If you think a company should be fined based on their net worth rather than what is a fair and reasonable amount, then you are a communist.
Apple should compensate users AND should be fined for breaking the law (Apple had the expertise to know they were breaking the law). The ACCC didn't engage in abuse of the justice system. The only abuse here is Apple's abuse of the Australian consumer protection laws. There is remediation to be paid to the users AND a fine for breaking the law. The fine is levied as punishment to deter future wrong doing.
Bill Prendergast I agree, they should pay compensation and be fined. My point is that a fine should be fair based on the circumstances, not a company's net worth. If this was a small mom & pop computer shop that sold 275 custom computers that violated consumer protection laws, do you really think the ACCC would fine a mom & pop shop $9 Million? No, they wouldn't because that would be unreasonable. If it's unreasonable for a small shop then it's just as unreasonable for Apple. If this was "hundreds of thousands of phones" like Louis claimed, perhaps $9 Million would be reasonable, but his own sources say it was 275 Australians and approximately 5,000 world wide. Being that this case only applied in Australia then the fine should be based on the fact that 275 consumers were wronged. A $9 Million fine for what equated to 275 phones getting damaged is extortion, period.
All those fines seem to slowly pay off as Crapple might finally switch to USB-C connectors which are mandatory for new phones within the EU but Crapple decided to pay the fine instead of making their devices compatible with literally any other product.
Steff crapple is more likely to remove the connectors completely now. And all those review idiots are already jumping on that boat and explaining that nobody needs a wired connection anyway. It is pure horror that people believe that this is good practice and that this is how it should be. Crapple needs to get their shit together or burn forever.
Louis, I support 100% everything you are doing; exposing strong-arm business practices by Apple. I’ve owned 40 computers in my lifetime, built several PCs in my time, so I’m no newbie to computers. I own several Apple products, and have experienced the ownership of a “vintage” Apple - literally no support. Because of what you’ve been exposing, Apple just lost me as a customer. My next computer will be a PC, not an Apple. Thank you for all you do!
Adolf Hitler Except they don't really seem to care about the spouse and only pretend to (rather unconvincingly too, imo) so neither really benefits them.
Except he doesn't share any money with you, and he always gets himself off first and then goes to sleep, leaving you with blue (insert genitalia here).
This problem is solely apples management problem. Management sets all policies including repair policies return policies and so on. Apple is using their management to steer people into their business model which is a way to maximize their profits using the advantage of their overwhelming loyalty of their customers. Whenever a company has an a cult following of customers they always stress the company can never do anything wrong. When you talk to people who own cars there are a lot of people that are brand loyal the car company can never do anything wrong.
9 Milllion dollar fine? That's like me receiving a citation for speeding 100 mph in a 60 and only being fined $1.00. That ISN'T a punishment for how big crapple is. That's a joke. It's not even a dirty look towards crapple.
The only iphone I've ever owned was a 6s i bought from my nephew fo $25.00. I quickly realized a major difference between apple and the rest. Apple is like a large boat. It never stops costing you money. I can vividly imagine one of the initial production meetings when they first started making these ridiculous devices. It was, "how can we design a phone to be a huge money pit." Top to bottom it is not upgradable like ALL the rest. After finally chucking the iphone that originally cost several hundred dollars, I bought another android, brand new for $55.00 total take home price. And I honestly believe it works at least as good as the apple and its camera and other accessories work better. I learned computers back before there was windows as we know it today. To run programs you used a DOS like command line. So not being able to properly name and fully manage the files I create on that device was to me, completely absurd. What sort of crap is that? Being able to just simply name your files is not possible. That is insanity. Isn't it? People are stupid to pay all that money for a piece of crap. What spell is apple using on them???
I only ever owned a gifted iPhone 4 i think, and was equally surprised when I couldn't even name files! But the thing that brought my piss to a boil was that after I had stored some pictures there, and then decided to store more afterwards, the fucking thing decides to ERASE ALL PREVIOUS PICTURES and replace them with the new ones. WHY?!?! And there was no way to easily disable this, if at all! This was to me the undeniable evidence that Apple users are all extremely retarded and barely know how to turn on and off a computer.
@@DeMoraJS Welcome to SaaS, IaaS modles deep throated to us. Apple or not, it is just minor difference. Windows and Androids are going down the same route.
Ive watched you for a few years now,Loius and I have an amazing irl story that mirrors so many of your vids.I have been playing an MMO for 8-9 years now and I know one guy from Australia in the game who owns his own E Fix It store so I decided to prank him a little one day for laughs by asking him what needs to be done to get my Macbook with no backlight repaired.He asked what happened to it and my reply was "Liquid damage..jizz"(a few lols on general chat)to which he replied "The screen will have to be replaced".Here I was a tad shocked that he actually reccomended the hustle repair.My immediate response was "fo Apple,its just the connector"He went silent on chat.Then I admitted "Actually,Ive never owned an Apple product."(many lols in general chat)My imaginary diagnosis may have been wrong but we both know the solution wasnt to replace the whole screen.It did make me think what were his overheads and margins or was he just cashing in on bad advice.
My family in Australia sued Apple for the same finger print hack but on the 6S and this is the only Apple device we've ever owned. I try to tell people but there's no point.
@@dankermemer4209 People usually buy Apply because of status and to show everyone they're rich by buying high end trash that don't perform. Now I still do think that the Samsung fold is a bit of a flaw but still genius at the same time.
Is everybody in this comment section a communist? The net worth of the company is absolutely irrelevant. I'm guessing you didn't bother to read the sources Louis gave. His own sources say that 275 Australians were affected by this. So Apple was fined $9 Million for 275 iPhones. That's $32,727.27 per phone that has a retail value of around $800. That is an abuse of the justice system. That is the Australian government stealing money from a business. I agree Apple should have been held accountable for this, I agree they should have fully compensated the customers for their trouble and paid all court costs, which at most would have been $200,000. This is simply an abuse of the justice system by the Australian government. If you think a company should be fined more simply because they are worth more rather then being fined a fair amount of reasonable compensation, then you are a communist.
Finally, someone who reason the way I do! I've always laughed at these silly fines the big companies get. AT&T has been robbing people for several decades with bogus charges after charges on people's phone bills, yet once they get fined for one thing they take it off and put something else in its place! It's good for business to rob your customers because the fines are a mockery. I laughed so hard when they were fined a measly $50,000 for one of those bogus charges. That's pocket changes for them, found between couch cushions. AT&T makes several millions of dollars with each of those bogus charges, that they could pay the fine with the interest they are earned on their ill-gotten gain. So yes like AT&T, Apple paid maybe 0.05¢ in fines for every $100 dollar they ripped off from their customers.
His name was originally Dr Kintobor before he went mad. (I believe it was an experiment with the Chaos Emeralds, actually.) Or maybe that was just the comics. ...or just one of the many comic series.
Thenormalguy101... In one of the canons, yes. Almost all of the backstories, though, have his nickname as Eggman, and his real name as Dr. Robotnik. Sonic canon is weird. For example, one origin story of Eggman, or Robotnik, is that he was a kind scientist named Dr. Kintobor that went insane when his experiments with the Chaos Emeralds went wrong - specifically since he used them without the control gem, the grey one. Don't ask me why I know this.
Actually when the game was being originally developed in Japan he was called Doctor Eggman. However when Sonic the Hedgehog was released in America, they changed the name to Doctor Ivo Robotnik without letting the development team know
Correct me if i'm misinterpreting this, but this video is about people who changed their home button - why would you change your home button in the first place unless it was completely damaged? Were people just experimenting with this or was it damaged home buttons that needed repair/replacing and Apple couldn't/wouldn't replace them? Btw, thank you for explanatory videos like this. As a loyal Apple consumer (not loyal to the company itself, but to their products/ecosystem as I prefer them), I am a much more aware and discerning consumer thanks to your videos. I'm glad that you're normally very objective and present the facts alongside opinions and assumptions and you make clear what is what.
Every I time I go to the mall, there is an Apple store, I laugh hysterically when I walk by. One time someone asked me why I laughed so hard, I told him to go on youtube look up Louis Rossmann, end of story.
What's the point of giving a company a fine? They just calculate the costs to the end users, so the end users pay the fine. The government shouldn't earn money on the bad behaviour of companies, instead they should put the responsible individuals to jail or put them to forced labour. That way they can't take the easy rich people route, by paying off their own bad behaviour.
This is why I don’t want Touch ID built into the display as it would make the display part of the Secure Enclave making it impossible to replace the display when broken.
@@Eap2468 my OnePlus 6 is better built than an iPhone X. Try again. Android is better in BOTH design, and software, no matter how much you wanna believe otherwise
iphone build quality has gotten worse since iphone 5 came out. don't compare to much lower price range of android phones, ofc they're made to be cheaper.
SOURCES:
www.theguardian.com/technology/2016/feb/06/apple-says-iphone-error-53-is-to-protect-customers-security
www.nbcnews.com/tech/apple/apple-offers-fix-error-53-bug-apologizes-customers-n521676
support.apple.com/en-us/HT205628
www.abc.net.au/news/2018-06-19/apple-fined-$9-million-for-misleading-customers/9885244
www.blackhat.com/docs/us-15/materials/us-15-Zhang-Fingerprints-On-Mobile-Devices-Abusing-And-Leaking-wp.pdf
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Louis you are an amazing man. I really like you. :D
Louis Rossmann is this for when tailosive tech does a response to this video?
Winston Shih
He moslty talks about the apple products than apple problems and stuff
I'm including sources on any of these videos from now on so that if people wish to read the backstory and do their own due diligence before trusting what I say they can
Pro Player 1⃣ but he does response to apple negative videos and try to make the uploaders look stupid
9 million is nothing compared to the amount they got from people having to buy new phones.
Dana Yi But how much is it compared to what they made from _Australian_ customers? Given that most other countries on the planet should be able to fine them for doing the same in their country.
Agreed but i think they came to the conclusion because only 5000 customers came foward about the issue in which they will get compensation
9 million is roughly 30 thousand refunds, so that's good compared to the 5000 who stepped forward. But I doubt it's anywhere close to the actual number of Australian Error 53s given that there are around 8 million Australian iPhone users.
pmonk1487
Should snap them out of it though, because if they fail to comply they’ll get slapped with more. Compared to the American counterpart, the ACCC actually has some real teeth.Probably helps that our consumer law is written such that it only has to be behaviour is likely to mislead or deceive, intent doesnt have to be proven at all, though the fines do get worse if intent is proven. It’s arguably one of the most ingenious laws ever drafted. Gives no wiggle room whatsoever.
Even if they fine them 100 million it is still chump change for apple.
Putting stuff in your own products so people can't repair it should be illegal
the problem is Apple itself doesn't want to fix it unless you bay like the same price of the phone in the first place
Yeah, but putting stuff in your products to stop people from modding them should not.
@trending games it's there for a reason, to stop people from as mentioned in the video hacking the touch id, modding the phone, for security of the phone and to stop people from using potentially malicious "repair" parts
When we bought the product,the product should be fully ours,but apple does not allow it,they still want to own what the customer bought for a 1000 dollars,typical apple
Yeah that would be good but theres no law against it
Trust me this lawsuit changed so much at Apple Australia. As a repair tech before this happened Apple was denying service to any third party modified iPhone whether it was for a screen or battery or even for a whole unit repair.
An important part of this ruling is Apple can not deny service to customers for third party repair if those repairs had nothing to do with why the device can not turn on.
That is worth more then $9 million.
This also applies to computers. So I can get my new iMacs' hard drive upgraded to SSD by a third party and still have standard warranty coverage which is consumer law in Aus. (Well I hope it does)
Apple will just charge a lot more money for fixing such devices. Apple is too greedy to lose so fast. It's slowly destroying its base and screwing itself into a tiny corner.
Varun Govind Also helps it means that apple
Can not deny consumer law rights to customers in Australia who have modified there iPhones with third party parts. If a device has say an issue with the logic board say for example touch disease and a third party display and it’s under two years old Apple has to replace that device at no charge to the customer.
And this is the whole point of the ruling.
"You will have to pay a fine of $9m"
Tim Cook: "Let me just grab my wallet..."
More like... "lemme see if I have some spare change in my glovebox"
do they take apple pay?
@@lward53 Sry, I only have 10, keep the change.
Tim Cook: "Let me grab all my customers' wallet"
(Pulls out a free repair coupon)
This should cover it
It's a shame only one country fined them :(
It's a shame that the FINE was so tiny...
@Heads Mess Do you own any electronic device with an I at the start of its name?
Australia fined Apple Australia, not the entire Apple worldwide. Your own country should be looking after its consumers and taking Apple to court.
Never going to happen. The US government is owned by big business.
At least we are not bending over and taking it up the arse like some other Govts....
I doubt even the dumbest politician here would buy the argument that replacing a wire would mean you Apple product is not an apple product anymore.
I don't know if any politician would buy that argument but i'm pretty sure some of them would be selling it.
I think american apple got fined... www.smh.com.au/technology/apple-us-fined-9-million-for-misleading-some-australian-customers-20180619-p4zmbi.html
Agreed, but the Australian case is more than an Australian court case-- it focuses public attention on Apple's persistent syndrome of deception. Ultimately, a corporation made wealthy by the trust of its own customers will fall when revealed to be incompetent and deceitful, preferring to harm its own customers rather than deal fairly. All too soon, mere possession of an Apple device will mark its owner as ignorant, gullible and undiscerning.
3:00 - Security knowledgeable person here.
They could have easily used the home button securely AND have it replaceable. You could have the fingerprint data stored with a HASH of the GUID of the home button sensor (to keep track of what sensor was used to create the fingerprint data). Then when the sensor is used, THIS hash is checked with the fingerprint data, and if the stored hash is different, that fingerprint data is invalid. They could have easily done a check on bootup of the home button sensor guid hash, to the one stored in the security enclave, and if they don't match, give a notification that fingerprint data has been erased because the home button has been modified.
Then just let the user recreate their finger scans, and be on your way. This is 100% reasonable and SECURE.
What they did is PURELY anti-repair/consumer, and is a HORRIBLE design....
Faking the GUID on the sensor is next to impossible, because reversing a hash is only done through brute force / rainbow tables (pre-computed hashes). Apple could even combine the GUID of the home button with other component GUIDs for more security, and just invalidate fingerprint data. If anybody can fake that, they can surely make a device to crack the phone (modifying a chip's GUID takes microscopic surgery of a very delicate chip).
Design a phone: I'll buy it!!!
1337GameDev
How is it secure when someone then steals a phone, replaces the home button and thus gains access to the phone because iOS removes the fingerprints?
Well you still need the passcode for the phone..
1337GameDev and there would be no way to take advantage of this to steal data?
SCWfan06 I believe what he is saying is that it will only accept a new scan that is the same as the old ones stored in the phone.
My last iPhone was the iPhone 6. Upgraded to the note 9 a week ago, and I'm never looking back, no matter what the apple users say about my phone. They can foam at the mouth about their 'intuitive gui', 'better CPU power', or 'superior ecosystem', I'll just plug in my headphones to my headphone Jack and smile.
what headphone jack?
my last iphone was IPhone 3G.
Yeah I am still using my iPhone 6 at the moment, ignoring updates left and right lol.
iOS 12 would just kill the phone at this point, shoulda stuck with iOS 9
John Shelton Samsung will happy for you get Note 9 👍
My last iPhone was nothing, because I've never been stupid enough to give these greedy, evil cunts my money, nor will I ever.
It's really refreshing seeing someone who can accept criticism and consider the points of view of others, subbed.
Yeah your right and I bet he did not vote Biden 2 years later.
Yeah, but when are they getting sued for their “Genius Bar” being false advertising?
Ah yes, this unplugged battery is made of liquid damage.
Oh my gosh you are so right.
Both Apple & Best Buy should be sued for anti-trust operations regarding their shady product repair practices...
🧐👍
I could listen to you rip Apple a new one all day.
Thats what I have been doing today. Just watching alllll the shitting on Apple videod
I can too
Louis has such an impressive grasp of all this. It's amazing.
I have been lately
Apple deserves this on a regular basis, in every country they operate, for lying to their customers.
They are doing some things right, but their policy is shattered to the core and that's the main reason I won't be their customer in the near future.
Ultra Instinct Goku When even Goku says this,this means shit is f*cked up and should be resolved.
consumers read the news, voice outrage, contracts expire, buy new iphone. It's depressing...
Cuzeg Spiked Just because a company has bad corporate practices in your opinion, doesn’t mean that said company doesn’t make good products. Just look at Nvidia.
It's because many of them have an emotional connection to buying a new phone rather than a logical one.
You have to consider that all other phones suck.....
"doesn’t mean that said company doesn’t make good products"
This channel is chock full of videos about how Apple doesn't make good products. It's not about them making good products, it's about people liking enough about Apple to overlook the bad, or about disliking the competition more than what you dislike about Apple.
I have a Samsung Galaxy S9. I'm not a fan of Samsung's bloaty skin and their slowness to update. But I hated everyone else's dumbass screen notches, lack of headphone jacks, and lack of SD card slots even more. So Samsung it is. Somebody could build a phone that I'd buy over a Samsung (if only Google would make a Pixel that isn't a fucking iPhone clone), but nobody has yet.
And in the case of Apple, if you want iOS instead of Android... Well, guess you're getting an iPhone even if you're goddamn sick of Error 53 and Bendgate/Touch Disease and "you're holding it wrong". That doesn't mean Apple makes good products any more than my buying a Galaxy makes Samsung have great software.
Yeap. As George Carlin once said " people are fucking DUUUUUUUUUUUMB. No one questions anything anymore. Everyone is too fat and happy with cellphones that make them pancakes and rub their balls. It's pathetic. "
And that's how you become a 1 trillion dollar company "Never Fix your Device BUY a New one !!!"
Yeah after my iphome 4s. Went back to android...fuck apple.
If security is a concern, they should sell their own genuine parts, yet they don't.
Exactly! I am a big Apple Fan (because I LOVE their OS‘s) but in regards of repairing their devices they are a nightmare. iOS should be able to run on other systems so I wouldnt need an iPhone
Even if they get fined millions, they won't even care, it's like a penny to them.
Pro Player 1⃣ then they should get higher fines
Winston Shih
That's not how capitalism works
hope this mkes the end of APPLE, tired of them doing what they want to do to their costumers..
They ABSOLUTELY do care. Every 6 months the EU finds some new tech company to fine.
Z. Ghaffar
The End of apple? Apple brought so much technology and other companies are inspired by apple, now there is the notch trend which h started by apple, you can't say that, sure Apple doesn't cares about it's costumes but the thing they make are worth it
Louis - you nailed it - Either PR or Marketing made that statement, as an engineer, ex Apple engineer (I have a lot of reasons why I left) but the unmistakeable move from an innovating company to a profit focused company has shift dramatically. I think the slow terminal death of Apple is happening, next 10-15 years I think it may be left behind. Great Video ~ Trooper
Especially if we remember how crApple fucked around with their former main buyers - professional video/audio/grafix people. crApple lost almost all of this sectin due to thinking professionals don't know better then crApple does. Big mistake. Professionals know better. The only thing worth mentioning of crApple products in the professional area is their high-end video codec ProRess. Though Black Magic Design is catching up with the new BM Raw codec.
The price for cheating your customers.........9 million dollars. Broadcast-ed on every channel............priceless.
I bought apples 3, 4, 5 and 6 plus upgrading blindlessly all those years with their hyped marketing strategy that got me hooked... I've had issues year after year and the Apple store would recommend an upgrade thus I got an upgrade every time a new upgraded model came out... realized I allowed myself to be screwed by Apple all those loyal years and stopped purchasing any Apple products at all. I've switched to the android mobile phone after the 6 plus and have never been feeling better by paying an android phone that is reasonably priced with no issues on software screw up updates anymore and completely stayed away from their iPad's and MAC PRO and used HP desktop and laptops eversince the 486 came out and I'm FULLY satisfied with HP not screwing me up with their software updates. Watching your technical videos of how Apple screwed up and fleeced hundreds of thousands of customers into buying upgrades and making the old still workable iphones a perfect paper weight alternatives. I've stopped buying any Apple products when I faced the same arrogant Apple service crew when it comes to servicing errors but where so amazing when they enticed me to buy the latest iPhone and iPad products on display and I really got encouraged and purchased them because I saw other people scrambling to get hold of the boxes opening them on top of those huge tables .. several tables in fact which told my brains that Apple is the right product for me. I've learned my lesson on the way Apple markets their products and I won't be enticed into their marketing sales TALK EVER AGAIN. I bought my last Apple products from their Apple store in a suburb called Castle Hill in New South Wales Australia.
Android is also open source and therfore gives people the ability to create all the apps etc that you use everyday without apples draconian slice of the proffits being siphoned
@mike sprigg I have the money to splurge on what I want and I can afford to do so without worrying and monitoring my bank balance every so often. So kindly tone down your veiled insults as they will come back to haunt you one day. You're just jealous or just want to become famous at my expense but you don't really have the guts nor the intelligence to create your own reply to this Louis Rossmanns' RUclips post. I live in Sydney Australia so you may have a better understanding of my financial status.
Apple = fashion
Other companies = tech
fashion changes with time and die too
@@Foodiepatrol Products go in and out of fashion, but the brands that make the products stay just fine. They just change what products they make.
In fact the brands are pushing for the fashion to change, so as to encourage people to buy new stuff even though their "old" stuff is perfectly fine and fit for purpose. Notice how there is a new iCrap (or Samsung etc for that matter) like clockwork every year? The tech doesn't improve that much from year to year to warrant a new model.
@@KimonFrousios apple is pushing it too far than everybody else
they are just checking how far they cn go with this technique by selling cheaper tech for so higher prices they dont even bother now
cuz people became so use to it
but now when xr is failing
they should know people are not that crazy for their apple logo
@@Foodiepatrol Just pointing out that "fashion changes" means that the iCraps change, not that Apple will go out of fashion.
Fashion is materials, aspect ratios, number of cameras... All the brand's play ball. No, the reason why Apple can pull off that crap is because it has framed itself as a lifestyle and social status statement. Status will always be desirable. As long as their products are the most expensive and overpriced and everyone knows it Apple will stay a status symbol that people will happily pay for.
@@KimonFrousios i give you 10 years at most their status symbol will be gone
nokia died apple is no where near where nokia was BlackBerry died too so unless they dont start selling clothing i doubt they will survive tech changes people too
and people buy vertu for status symbol not apple
they sell cheap iphones too
I have been watching your show for years- Rossmann Repair Group Inc. I gained the confidence to learn electronics repair. Thank you! I see Louis Rossmann as HERO and TEACHER.
The professional ethics of all involved give me hope.
I am grateful to all the supports, to any coworkers, family and professional products and services that together make Louis the success he is.
I litterally sold my iphone and removed the imac from my amazon wishlist last week because of your videos. Pc and android HERE I COME WOOOOOOOOO
Josh gnu/Linux is the future, and Sytem76 is an awesome company to buy from.
Eric the Watcher lol linux
I've already been using a windows 10 laptop for a while and I liked it but I've always wanted a Mac, but unfortunately after seeing how many videos there are on how bad the mac is I decided I would just upgrade to a desktop pc.
And the phone thing, well I sold it because I saw my friends Samsung s7 and how (personally) I think it looks and feels better.
Apple is secure but is it worth the extra money
Kamal Kristipati not sure what Android phone you have that install apps in the background, and I bet you are the same person who uses Chrome and/or Google
logan26111 He didn't mean that an android phone installs stuff in the background without asking, but windows 10 does. It's one of several reasons I won't use it in the near future.
As much as I dislike apple atm, I did nearly get an iPhone because of apples seemingly better attitude towards privacy. It's a shame the rest of the company's attitude is liquid shit in the consumers eyes, and the hardware is consistently flawed.
This is slowly becoming my favorite channel.
Louis, it ain't no accident that you've got 900,000 subscribers (don't worry that number will soon be a million) you have effectively and quite legally created a mechanism that called the Australian arm of the Apple corporation to account. The dollar amount of the fine was a piss in the ocean I agree, but the media exposure given to this contentious issue will cost Apple more than any old financial penalty. I recall how Apple was cognizant to the suiciding Apple assembly plant employees in China, that was something they slithered out from to a fair degree. I'm hopeful that you read my comment based on your CBS accompanied look-see into the Apple Genius Bar video back in 2018, you will now fully understand the reason I had provided a dialogue about the typical corporation business model. Keep on keeping 'em honest Louis. I happen to be an Aussie from Tasmania. (the Disconnected Island State)
Cheers for now.
Everyone needs to stop giving apple money. if any other company had half as many issues as apply products have they would be out of business.
@Ricardo Santos Who do you think will get worst gaming company of the year this year EA, Blizzard or Bethesda? EA seems to think getting the worst company of the year award is an achievement someone should really tell them it is not.
I think you have to understand how little people Australia has.. $9,000,000 in a country that likely had at BEST 5,000 people effected by error 53, is a win.
Even if all 5000 bought refurbished phones to replace their old ones, apple only got $1,250,000 back (which is not all profit either). A fine of more than 7 times what they gained is pretty fair.
And yes, it's nothing to Apple, but it opens the doors for other much bigger countries to do the same.
If the rest of the world did this and based the fines off their average effected population, and at the same rate as Australia, then Apple would be facing fines of around $3 billion. Still affordable, but not something to sneeze at, even for Apple.
25 Million people.
Apple made about $7 billion selling iPhones in Australia during 2015 and 2016(didn't find data for 2017,2018). And 9 million is about 0.13% of $7 billion. I might be wrong about this but I think the percentage of home button repair is a lot more than 0.13%
Australia has a large population and do you know how big australia really is.
Most people like near the east coast
As for the size the state of Victoria which is the 3rd smallest is just 2,000 square miles smaller than the entire country of the UK.
This is WRONG in EVERY sense of the word
From the posted sources. Apple admitted it misled 275 Aus customers. How many more is will always be unknown since Apple will never, ever, willingly let that be made public.
I'm not a lawyer, but I am Australian, so I can tell you something about the law here. The dollar amount is actually symbolic. Everyone knows that Apple sneezes into golden handkerchiefs that cost more that. The point is that under Australian common law the ruling against Apple creates a legal precendent that establishes a rule that can be used in subsequent trials. In other words, individual rulings essentially become law until a statute or other legal event overrides them. The fact that Apple lost this case is actually a legal win for third party repairs. To state that clearly, it places the consumer's right to repair into law or confirms that principle through this ruling, so if anyone wanted in the future to sue on similar grounds their lawyer (barrister) would present this case to the judge and establish his/her case on those grounds.
You explained it perfectly.
A little bit further to Sam Short short letter.
The mere fact that Apple has been found to have engaged in not only deceptive behaviour to their Australia customers - they have also been fined that somewhat paltry sum {the MAXIMUM allowable unfortunately} because of their abusive and somewhat obnoxious disdain to their "loyal" customers - the upshot of this is because this will now stand as a LEGAL PRECEDENT for any future cases of tort ANYWHERE in the world!
Unfortunately apple is not the only American firm who has tried coercion and strong arm tactics to bolster their bottom line profit margins - and for those who still live in the real world may - or may not know that printing companies like Lexmark and HP - as the two leading companies tried to enforce the consumers to purchase their consumables {INKS and TONERS} from the manufactures supply chain - or have their printers rendered useless if they tried to use perfectly good replacements
Last May, in an 8-0 decision, the U.S. Supreme Court issued a highly-anticipated decision in Impression Products, Inc. v. Lexmark Int’l, Inc., reversing the Federal Circuit and holding that, when a patent holder sells a product, it exhausts all of its patent rights in the product, regardless of certain restrictions that the patent holder sought to impose on further resale. The Court held that exhaustion applies whether the product was sold internationally or within the United States, such that the patent holder may not bring an infringement claim for otherwise-infringing activities once the product has already been sold by the patent holder or its licensee authorized to do so.
Similarly in the European Court of Appeals, HP printers were also dealt a death blow to their dirty tactics when they surreptitiously introduced software by way of their "security updates" in which they rendered each and every one of their printers inoperative if the owners used any cartridge other than the "official" HP cartridge
AND furthermore in Australia - the usually useless A.C.C.C. surprisingly bared it fangs and also took action against HP printers when they installed their version of "Do what you are told" and installed their “Dynamic Security Feature” (DSF), was designed to prevent non-HP ink cartridges from being used in these HP printers. {www.accc.gov.au/media-release/hp-to-compensate-printer-customers}
This normally flows on to others in the same industry - with the exception of Epson printers - who have ignored the decisions of the US Supreme Court against Lexmark, the E.U. Court od Appeal against HP and also the AC.C.C. Court Enforceable decision against - also against HP - who have continually rendered my printer {an XP-960 - 6 cartridge high end home printer} useless because I use a C.I.S. instead of their dear as poison cartridges - looks like another reasonably decision to be handed down in the not too distant future hopefully.
So you might well ask - what has this all got to do with the apple way of screwing people over with their somewhat overpriced heap of electronic parts - is the people are beginning to fight back against severely under - engineered and more often useless bug ridden piles of electronic junk - with only the soy boys feasting on the soylent pap they are fed because they know no better.
What one needs now is a similar decision to be brought down against apple - to complete the rot set in by these excellent decisions handed down in the Courts!
Well it's not like they were paying tax here either.
im not australian. Why dont they ban apple phones for a year or two.
The problem with our court system (Australia) is when these laws were written the amount of money your talking about was inconceivable. Nine million dollars was at the time that statute of limitations was made a big deterrent.
The problem here is in order to pass new laws regarding this it will require new legislation, our country is run by millionaires, they will never pass a law that could ultimately hurt them.
people like me the little guy we toe the line in this country because if we don't we get squashed.
that 9 million dollar fine was just a show for the little guy that was all it was never designed to hurt Apple in any regard.
it was designed to keep the workers happy.
sad but true. it's like that all around the world. sad.
Money = Rights
if only there was a crowd funded political party full of workers, not paid for by mining magnates and property developers. if only huh.... nah they'd probably be vilified in the media owned by said billionaires.
You're right, the fine wasn't meant to hurt Apple, because hurting Apple wasn't the goal of the suit. Restoring customer rights was, along with making sure they got their refunds or new replacements. This wasn't a punitive finding, it was a restorative one, because hurting Apple, or scaring them away from doing business in Australia, is not the goal. We're not looking for revenge, we're looking for justice.
Remiel Pollard so refreshing to read a thoughtful and intelligent reply. It's so rare nowadays I felt compelled to thank you.
Never had an apple product never will.
Lol their products have always been garbage I refuse to buy anything from apple on any platform ever I had a Zune fawk yo ipod pc no mac samsung not apple
I had a hand me down 4s for a while, which was an upgrade to an old old nokia. I only had it for a year, it burned like lava after 5 minutes of use, and then I switched to a cheap Chinese android, and was infinitely happier with it for a few years till I got a better android.
wanted to say same but i had an ipod(no touchscreen just a little block with buttons)
Vincent Valez not really but okay, sending this from my iphone 7. 4 years working fine, yeah okay i needed to change a battery thats all. Just had the newest ios update and this phone works better then ever. Well okay the battery is not the best. But hey, every phone battery is crap after years. So not all iphone products are crap. Me personally never had problems with there phones. I don’t use Mac computers because there ios is crap.
The only reason I have a iPhone 6 is because It’s my mums old one as I am broke and can’t get a phone. (And I’m fine with a cheap one as long as it’s not apple)
I bricked my android phone 3 times, i fixed it in 5 minutes...
I just wiped whole phone and installed everything bacc
Same tho I bricked a new galaxy s9 plus (it was new at the time) and had it back up in no time. Never could've done that on my last iphone
komPo That isn’t bricking
@@givepassword Brick is when is Stays on Boot logo
What the Hell no more bees Bricking is when the phone is completely unusable. Getting stuck on the boot logo is called bootlooping.
If your phone is bricked, you can’t restore or reset it because the code that does these are corrupted or unusable.
@@givepassword Usually its When you stuck on a Boot logo. I bricked my Sony z5 and S8 so I installed ne firmware Costom firmware for z5 kept s8 original Firmware. I know what bootlooping is usually you just boot into recovery and Wipe your phone and it will work again
When people started modding Wii's Nintendo warned people that you could brick your console if you updated the software...not buried in a user agreement, but up front in a prompt that let you cancel the update. They didnt need to do that, but they did. Was this too hard for Apple to do?
their profit comes from being disingenuous :D
ever since steve jobs died apple has been falling off a cliff
And then there’s Nintendo now, boot custom firmware and you’re banned just straight up :/
@@hotarumirairin yeah but a ban just blocks you from using a service, it's very different from bricking a system, I would say that anyone with the know how to mod a console would know that these things tend to result in a ban, I have a modded switch myself, and I accepted that as soon as I modded it I lost access to the eshop and any online play. Nintendo's approach is to say "if you alter YOUR hardware you can't use OUR service" whereas Apple say "if you modify OUR hardware you can't use it at all" at this point I'm surprised you can even buy Apple products and not just have to lease them
Playstation won a case against a modder who was bypassing copy protection.
Modding console means you can harm their e-shops code and pirate or something bad with that mod. So they use the cheapest and quicker way, ban mod consoles.
While Apple bugging their own product to messed up your wallet
And make you come to their shops to scam you more
Yes here in Australia we fined apple. A population of 25 million. Can I ask what has America done, population 325 million. Have they fined apple for this? I don't think so. Look I'm all for hating apple, I think they are a shady company but at least hear in Australia we stood up and did something, maybe small but we made a statement to them. So far in America you have just layed down and let them walk right over you
Australia has truly excellent consumer protection laws.
It's also important to note that the affected Australian consumers were compensated.
All you can do is stand up...here in merica when we stand up we're locked and loaded and ready to fight! Yeehawww! MERICA!
Cody Morgan I'm an android user. I'm not unstable and of sound mind. Unlike crazed apple users (Who have to be crazy to buy those products) I can be trusted with guns! Woooweee get somme!
@Cody Morgan
Wow, casual stereotyping at its finest. What have those anti gun laws done for Australia? Oh, yeah, caused a minor spike in gun crime before continuing the trend of less gun violence. We're good at creating post war miracles. Ever heard of Japan? They'd probably be worse than China in every way(and great for cheap labor still) if we didn't step in. Not to mention we saved the ungrateful European allied nations twice in a row(Granted that's falling in line with "shoot that shit up" and we're good with shooting shit up.)
I'd like to point out that America has the safest mass shootings in the world because 3 people getting shot with a fucking BB gun contributes to that number that a lot of left media uses to deface the United States.
Lemme turn this around and try to be humorous after I just attempted to defend my country against what was probably a joke. Why don't you Aussies go wrangle yourselfs some gators and throw them into the Apple HQ down there? That'll do the trick, and on top of that you technically didn't use a gun so it's not illegal. *After all,* it seems like this kind of bullshit instead of taking a direct method is what you guys seem to do best.
Especially after the great emu war. Buncha idiots thought they could cheat wellfare by giving free handouts to those that helped get rid of that bird problem.
You're not wrong about the bullshit with the BB gun lol. Had the news on in the background the other day and before cutting to commercial they talked about a "violent shooting that happened at such and such gas station." Once they came back the guy shot the dude with a toy gun lol
I'm unsure about the laws and procedure in australia. But here afaik the fines are negotiated and the companies can accept them or not and they are always less than what they profited from that they were fined for. The goverment gets some money to waste, and the end user ends up 100% screwed. Pretty nasty in the cases of banks. There is 0 incentive not to screw the user, the goverment just wants a cut of that screwing.
Apple knew they screwed up and decided to profit on it and if they got fined it would be less than to fix the problem. As for the 9 million fine just change it to 9 million lashes, that will change the attitude more than a pity fine.
Australia has extensive consumer law. Basically, the law provides that warranties exist with their source in the consumer law, not within the companies specific rules. That means if you pay for an iPhone you automatically get a 'reasonable' warranty which cannot be voided by anything the company claims - including replacing parts with a 3rd party.
It should be noted that while you'd be correct regarding the total profits vastly outweighing the fines, the Australian banking sector has been hit with fines nearing a billion dollars ($700M+) by the Australian finance regulator (AUSTRAC, granted that it was in relation to anti-money laundering laws. And the ACCC has issued quite large fines to ISP's/Telco's for misleading customers.
Now the Aust. banking sector is (per capita) one of them most profitable in the world, but $700M+ in mandatory fines is a fairly good indicator of a regulator doing it's job.
Agree totaly! In Europe it's exactly the same. Only we are being screwed not just by our own government but also the European government. The only chance of "winning" is to stop buying their products at all but the "image" of these companies and their products is that strong people keep buying them knowing the product is crap or way overpriced.
Under australian consumer law though they would have to give out new phones to those people being screwed. The fine aside, if product does not work as intend through the fault of the company the user can get a refund. If the customer does not get a refund, they can bring it up with fair trade commission and the fair trade commission will bring it up with apple. The problem is that most people didn't want to go through that process.
Over priced and over glamorized. Error 53 and they didnt know, whatever. ps they should have compensated all those users who had to buy a replacement or refurbished phones
And yet, years on, Apple is still thought of as some amazing company...
Error 53 caused us hell in my repair shop - i will never forgive apple for all the rubbish they do to avoid 3rd party repairs
Switched to android after years of Apple products. Never looked back.
#FU53
Don't you just love downloading apps without having the need fir a credit card? I do.😌
@Photo Art And Apple scams
@Photo Art and shattered screens, costing the price of half your phone.
And the lies sold from Genius Bar when your data is fine, but the motherboard has rusty components, costing you the price of your device.
Or the half assed OS that won't let you hide apps, later bringing them up in an app draw.
Those are great benefits to being an Apple Botch user.
@Photo Art then why are you on RUclips it's owned by Google idiot
@Photo Art they're taking data from you while you use RUclips
Im sick of apple and their products.
Every time I see an apple anything i look at it and look at the person and say, you paid how much for this? It's ALWAYS some stupid number that makes no sense at all.
Dont buy them then
jadekayak01 I do. My money, I do what I want. I prefer iOS and I don’t get the premium feel with most android phones
@@Harry-ro7hq good for you.
Apple users are delusional.
How long did apple users have to put up with tiny screens while virtually every other brand had large screens.
The screen on my entry level samsung is bigger than the entire apple phone!
There is nothing unique about phone operating systems.
Everything apple has android has better.
jadekayak01 I do like android, Apple does have problems. But we all have opinions. 😊 Android is better on OS and letting small developers get a chance and they’re not that strict. Yes, I do have an Android phone. And I do use it. Apple is more strict but their hardware is really nice compared to like 50-80% of most brands, why I choose apple over android? Brands and hardware, so many brands to choose from, what do I choose? I was actually going to get an Android phone this year, I got a gift which was the brand new iPhone, why hassle to buy a new one. I am aware how Apple does make your battery worse each update to make you buy a new one, I might decide to get a new daily driver Android phone next year. I’ve been thinking about it alot. I don’t have anything against Android, it just confusing me sometimes.
Instead of bashing the Australian ACCC for actually fining Apple the maximum that they were allowed to by law, why not mention all of those countries that took no action and gave Apple a free pass? Out of interest, how many billions did the US fine apple?
Most of countries institute which protects customers,sadly most of these institutes are spoonfeesing by corporate money.
Error 53 is Apples version of preventing jailbreaking. Anything sideloaded or jailbroken os, creates that error.
This is why with Android we unroot our phones before taking an OTA update, after we have already used a rootlock app to bring root back to new update
It,'s a security feature, and a self destruct button! Wow, that's diabolical!
I freaking love it when you say “Don’t delay, buy today” 😂
Louis, as an Aussie I need to disagree with what you said about the ACCC. Their sole purpose is to protect the consumer from retailers purposefully exploiting them as to make money but due to the law as you mentioned the lawsuit amount cannot be more than 9mil. But this serves as evidence that this issue is obviously in other countries and they would possibly be able to find them more than Australia can
The fact that it cannot be more than 9mil means Apple can continue to do whatever it wants in Australia and the fines won't even make a dent in their net profit. The only silver lining in this is that hopefully this lawsuit will act as a precedent and the rest of the world will follow suit, but even if it does happen that will be a process many years in the making. By the time this and other current issues are finally addressed in a court of law on the international scale, Apple will have long since moved on to other more creative ways of screwing over its customers.
It's just old law, made when 9 mil, was a lot of money.
As as has been pointed out, the case was only on behalf of Australian consumers.
Were Apple to persist in such dealings, thing would escalate.
ACCC does NOTHING to help consumers. They fine big companies, the fine money goes to the Government and nothing changes. They are a tax collector for the Gov.
If error 53 was a legit as we build it code they would have known immediately what it was, not taken a year or more to say oops. It was fed into their phone on the update as an intentional brick because, well Apple thinks they own the phone they can do what we want.
either way, they made more money. ppl buy new ones and they went ahead collected the money.
Hurt them via the pocketbook.
Don't buy apple anymore.
The Australian judgement wasn't punitive, it was restorative. It was to ensure customers got their money back. The idea isn't to put Apple out of business, and it's especially not to scare them out of doing business in Australia. it's to set things straight. We're not trying to damage or hurt Apple. This is a win because customers got what they were owed. Nothing else matters.
Why do companies not have to reimburse their customers, and instead pay fines to the government?
Service providers just got "fined" for ripping us off by throttling data speeds.
Same happened with mortgage companies over the predatory lending from the 2000's
best way to fine apple is dont buy
or marketing down the drain
I will never understand why someone would buy a Crapple I phone. All I ever seem to hear about them is bad press. Reminds me of the 1971 to 1976 Ford Pinto with the exploding fuel tanks. Hmm, what ever happened to the Pinto??? Oh, that's right. It died and went away forever.
Because they dont hear about the bad press.
And they are cultists. Apple is their fucking religion.
First, cars exploding is just like the Note 7, that would be a fair comparison, and the Note 7 doesn't exist anymore.
Second, pinto means dick in portuguese, lol.
MikesRadioRepair I'm only going to explain why I bought an iPhone once. I bought an iPhone because it works with no bugs. I've had Androids that I've had alot of problems with them. Btw I have a 6. The phone I have is a 5 year old design. The reason I belive it works better is because the operating system is made for each specific type of phone.
But it's a matter of opinion so buy what you want.
sound quality is good
Pure ASMR
Louis, I appreciate the commentary. I like that you will call out the good, bad and ugly. I also like that you try to be honest and fair, I think that is an important trait to have.
Just a side note, there were only 275 documented instances of customers having experienced this in Australia so it equated to over $32K per customer in fines. Most importantly it now becomes a precedent that other countries such as the USA can take action against Apple for their own citizens and further support the right to 3rd party repair movement you are (rightly) passionate about
Bro, Louis Rossman you’d be a great lawyer. Either Criminal or civil, I think your deducing/inducing skills are admirable.
Great job reminding people what a majority of Apple users deal with.
I used to be a big Apple fan. However, ever since the lucrative updating schemes, I loss interest and faith with any Apple products.
Not only does the west needs to wake up from this foolishness, but so does the rest of the world.
Anyway, great job and keep fighting.
Apple stealing your money? You don’t say.... sounds like business as usual...
Xerdar36 say that to the cult following, they're all fooled and this guy tries to remove the wool from their eyes
Honestly just the fact that the home button could break is poor design. I've owned the iPhone 4 and 4s within 6 months of their release. Both were hot garbage.
Since then I have owned, two Samsung galaxies, an HTC Windows phone, two sony experias, and 2 notes.
Now I break my phones all the time, as you can see by my phone history since 2012. I broke the screens too all of these phones. But not one of them had a broken home button. Mind you there are literally hundreds of thousands of broken iPhone home buttons. Embarrassing.
Samsung Galaxy S5 from 2014, not one but two, both have fingerprint scanners on their physical home buttons... 4+ years now, and still going strong - both of them!
Maybe you're just being too rough with your phones?
Dale... i don't think its only user rough coming into picture. A few is fine, but where many are having it broken, not all users can be so reckless on the very same device model.
diablo09090909 when you break every phone you ever get, irrespective of the brand, in my humble opinion you're doing something wrong. One or two I can understand.
Ive had an iphone consecutively since the second one came out and have broken one screen. You sir are doing it wrong
I would love to see the downfall of this greedy company.
So sick of Apples practices. Use w/e you want, but I'm never touching any of their products.
Linked sources 😍😍😍😍
Holy shit he means business!
www.accc.gov.au/media-release/iphone-and-ipad-misrepresentations-cost-apple-inc-9-million-in-penalties
Did you read his sources? They say only 275 Australians were affected by this...yet he quotes "hundreds of thousands of people". His sources defeat his whole argument. Apple paid $9 Million for only 275 phones. Apple paid over $32,000 per phone. That is an abuse of the court system. Apple's net worth is irrelevant. I agree they should have to pay REASONABLE compensation, but paying $32,000 per phone is not reasonable. If you think a company should be fined based on their net worth rather than what is a fair and reasonable amount, then you are a communist.
Apple should compensate users AND should be fined for breaking the law (Apple had the expertise to know they were breaking the law). The ACCC didn't engage in abuse of the justice system. The only abuse here is Apple's abuse of the Australian consumer protection laws. There is remediation to be paid to the users AND a fine for breaking the law. The fine is levied as punishment to deter future wrong doing.
Bill Prendergast I agree, they should pay compensation and be fined. My point is that a fine should be fair based on the circumstances, not a company's net worth. If this was a small mom & pop computer shop that sold 275 custom computers that violated consumer protection laws, do you really think the ACCC would fine a mom & pop shop $9 Million? No, they wouldn't because that would be unreasonable. If it's unreasonable for a small shop then it's just as unreasonable for Apple. If this was "hundreds of thousands of phones" like Louis claimed, perhaps $9 Million would be reasonable, but his own sources say it was 275 Australians and approximately 5,000 world wide. Being that this case only applied in Australia then the fine should be based on the fact that 275 consumers were wronged. A $9 Million fine for what equated to 275 phones getting damaged is extortion, period.
All those fines seem to slowly pay off as Crapple might finally switch to USB-C connectors which are mandatory for new phones within the EU but Crapple decided to pay the fine instead of making their devices compatible with literally any other product.
Steff crapple is more likely to remove the connectors completely now. And all those review idiots are already jumping on that boat and explaining that nobody needs a wired connection anyway. It is pure horror that people believe that this is good practice and that this is how it should be. Crapple needs to get their shit together or burn forever.
Louis, I support 100% everything you are doing; exposing strong-arm business practices by Apple. I’ve owned 40 computers in my lifetime, built several PCs in my time, so I’m no newbie to computers. I own several Apple products, and have experienced the ownership of a “vintage” Apple - literally no support. Because of what you’ve been exposing, Apple just lost me as a customer. My next computer will be a PC, not an Apple. Thank you for all you do!
Another brilliant video that time still proves true 4 years after being posted on RUclips. Well done Louis! Love your work 🙂
Apple is like an abusive husband. Just beats you around and treats you like shit, but for no good reason most go back again and again.
well that abusive husband is a trillionaire and has a meter long dick (when soft)
maybe that's why? :o
Adolf Hitler Except they don't really seem to care about the spouse and only pretend to (rather unconvincingly too, imo) so neither really benefits them.
and yet people still buy them, that's just sad
Except he doesn't share any money with you, and he always gets himself off first and then goes to sleep, leaving you with blue (insert genitalia here).
this man speaking the TRUTH
Dr. Robotnik approves!
"Gotta protect these people, better throw them in the wolves den to keep them safe."
-Apple security logic
Well done, Louis - for revealing this imposture.
That thumbnail needs 50% less koalas and 3
200% more spiders and kangaroos.
I'm a member of the The Temperature Is Too Damn High Party.
This problem is solely apples management problem. Management sets all policies including repair policies return policies and so on. Apple is using their management to steer people into their business model which is a way to maximize their profits using the advantage of their overwhelming loyalty of their customers. Whenever a company has an a cult following of customers they always stress the company can never do anything wrong. When you talk to people who own cars there are a lot of people that are brand loyal the car company can never do anything wrong.
We all know what's right. Apple is not doing that. Thanks for standing up for the masses!
My first thought upon hearing the $9 mil: "That's a rounding error for Apple."
9 Milllion dollar fine? That's like me receiving a citation for speeding 100 mph in a 60 and only being fined $1.00. That ISN'T a punishment for how big crapple is. That's a joke. It's not even a dirty look towards crapple.
The only iphone I've ever owned was a 6s i bought from my nephew fo $25.00. I quickly realized a major difference between apple and the rest. Apple is like a large boat. It never stops costing you money. I can vividly imagine one of the initial production meetings when they first started making these ridiculous devices. It was, "how can we design a phone to be a huge money pit." Top to bottom it is not upgradable like ALL the rest. After finally chucking the iphone that originally cost several hundred dollars, I bought another android, brand new for $55.00 total take home price. And I honestly believe it works at least as good as the apple and its camera and other accessories work better. I learned computers back before there was windows as we know it today. To run programs you used a DOS like command line. So not being able to properly name and fully manage the files I create on that device was to me, completely absurd. What sort of crap is that? Being able to just simply name your files is not possible. That is insanity. Isn't it? People are stupid to pay all that money for a piece of crap. What spell is apple using on them???
I only ever owned a gifted iPhone 4 i think, and was equally surprised when I couldn't even name files! But the thing that brought my piss to a boil was that after I had stored some pictures there, and then decided to store more afterwards, the fucking thing decides to ERASE ALL PREVIOUS PICTURES and replace them with the new ones. WHY?!?! And there was no way to easily disable this, if at all! This was to me the undeniable evidence that Apple users are all extremely retarded and barely know how to turn on and off a computer.
@@DeMoraJS
Exactly.
Most iphone users spend hundreds of dollars on a phone that an average Android user with a cheap $50 phone can run circles around.
@@DeMoraJS Welcome to SaaS, IaaS modles deep throated to us. Apple or not, it is just minor difference. Windows and Androids are going down the same route.
Those millions are nothing to them.
Ive watched you for a few years now,Loius and I have an amazing irl story that mirrors so many of your vids.I have been playing an MMO for 8-9 years now and I know one guy from Australia in the game who owns his own E Fix It store so I decided to prank him a little one day for laughs by asking him what needs to be done to get my Macbook with no backlight repaired.He asked what happened to it and my reply was "Liquid damage..jizz"(a few lols on general chat)to which he replied "The screen will have to be replaced".Here I was a tad shocked that he actually reccomended the hustle repair.My immediate response was "fo Apple,its just the connector"He went silent on chat.Then I admitted "Actually,Ive never owned an Apple product."(many lols in general chat)My imaginary diagnosis may have been wrong but we both know the solution wasnt to replace the whole screen.It did make me think what were his overheads and margins or was he just cashing in on bad advice.
My family in Australia sued Apple for the same finger print hack but on the 6S and this is the only Apple device we've ever owned. I try to tell people but there's no point.
@@dankermemer4209 People usually buy Apply because of status and to show everyone they're rich by buying high end trash that don't perform. Now I still do think that the Samsung fold is a bit of a flaw but still genius at the same time.
Thank you Louis
It's "you're holding it wrong" all over again. Typical apple arragance.
9 million fine for a 900 billion company LMAO
And to put salt into the wound, it was actually AUS $9mil, making it around US $6.7 mil. Laughable indeed.
It's not about money here, it about bad reputation apple building around them.
There was a cap on how much the ACCC could fine Apple for, otherwise they would be out for blood.
Captain Heat 😂 and guess what, Apple just won $540 Million patents case against Samsung.
Is everybody in this comment section a communist? The net worth of the company is absolutely irrelevant. I'm guessing you didn't bother to read the sources Louis gave. His own sources say that 275 Australians were affected by this. So Apple was fined $9 Million for 275 iPhones. That's $32,727.27 per phone that has a retail value of around $800. That is an abuse of the justice system. That is the Australian government stealing money from a business. I agree Apple should have been held accountable for this, I agree they should have fully compensated the customers for their trouble and paid all court costs, which at most would have been $200,000. This is simply an abuse of the justice system by the Australian government. If you think a company should be fined more simply because they are worth more rather then being fined a fair amount of reasonable compensation, then you are a communist.
The irony of me seeing an Apple ad for their conference in 2020 on THIS CHANNEL is hilarious.
Finally, someone who reason the way I do!
I've always laughed at these silly fines the big companies get. AT&T has been robbing people for several decades with bogus charges after charges on people's phone bills, yet once they get fined for one thing they take it off and put something else in its place!
It's good for business to rob your customers because the fines are a mockery.
I laughed so hard when they were fined a measly $50,000 for one of those bogus charges. That's pocket changes for them, found between couch cushions.
AT&T makes several millions of dollars with each of those bogus charges, that they could pay the fine with the interest they are earned on their ill-gotten gain.
So yes like AT&T, Apple paid maybe 0.05¢ in fines for every $100 dollar they ripped off from their customers.
Why is the Thumbnail not upside down?
He has a million dollar machine to make the Thumbnail Appear in the correct American way ;)
"somebody [...] who has even less of an idea than the dude at Tailosive Tech [Drew]"
wew Louis 😂
I was like did anyone in the comments notice he said that LMAO
haha that was a top statement and 100% true ! haha !!
Thank you for saying dr robotnik instead off eggman.. HIS NAME IS DR ROBOTNIK!!! get it right!
His name was originally Dr Kintobor before he went mad. (I believe it was an experiment with the Chaos Emeralds, actually.)
Or maybe that was just the comics.
...or just one of the many comic series.
theyre different people. Dr robotnik is eggmans DAD
Thenormalguy101... In one of the canons, yes. Almost all of the backstories, though, have his nickname as Eggman, and his real name as Dr. Robotnik.
Sonic canon is weird. For example, one origin story of Eggman, or Robotnik, is that he was a kind scientist named Dr. Kintobor that went insane when his experiments with the Chaos Emeralds went wrong - specifically since he used them without the control gem, the grey one.
Don't ask me why I know this.
Dr. Robotnik? No one calls me that anymore!
Actually when the game was being originally developed in Japan he was called Doctor Eggman. However when Sonic the Hedgehog was released in America, they changed the name to Doctor Ivo Robotnik without letting the development team know
Correct me if i'm misinterpreting this, but this video is about people who changed their home button - why would you change your home button in the first place unless it was completely damaged? Were people just experimenting with this or was it damaged home buttons that needed repair/replacing and Apple couldn't/wouldn't replace them?
Btw, thank you for explanatory videos like this. As a loyal Apple consumer (not loyal to the company itself, but to their products/ecosystem as I prefer them), I am a much more aware and discerning consumer thanks to your videos. I'm glad that you're normally very objective and present the facts alongside opinions and assumptions and you make clear what is what.
That is a thing with apple they rather blame someone else than themselves because of their HUGE EGO.
Every I time I go to the mall, there is an Apple store, I laugh hysterically when I walk by. One time someone asked me why I laughed so hard, I told him to go on youtube look up Louis Rossmann, end of story.
yeah but that’s... unnecessary?
Cool story
He was probably high.
r/thathappened
Only 299 to fix error 53, cheaper than 399 for PewDiePie's chair! 😂
Ahhh, I read this yesterday down here.
9 million dollarydoos.
A drop in the ocean, and not really any sort of deterrent.
What's the point of giving a company a fine?
They just calculate the costs to the end users, so the end users pay the fine.
The government shouldn't earn money on the bad behaviour of companies, instead they should put the responsible individuals to jail or put them to forced labour.
That way they can't take the easy rich people route, by paying off their own bad behaviour.
This is why I don’t want Touch ID built into the display as it would make the display part of the Secure Enclave making it impossible to replace the display when broken.
That mic sounds better than your usual.
That's why I stopped buying iPoops in 2012 🍻
Also let's not forget that Apple "borrowed" Samsung revolutionary OLED screen and then called it their own design
sumyang guy because they bought it from Samsung and tuned the screen themselves, so it is a correct statement.
They trashed OLED screens for years, stating that their "Retina" LCDs were superior, before finally caving and going to OLED
@@alexwu8077 or else how could they sell the "premium" cheap assembly with outdated hardware ?
Hi Louis Rossman, because of your videos I will never buy ANY Apple products. Thank you.
Found you last night, interesting subject matter. Love it
Same here
I never have, and never will buy an Apple device. This video just reinforces my argument.
the last apple device i owned? a 1st gen ipod touch 64gb lmfao
the last phone i owned? blackberry bold
Day by Day Apple IOS gets worst & Android getting to be better.
Umm no, Apple has better build quality, software, and power. Android only got most of its note 9 sails from the Fortnite galaxy exclusives
@@Eap2468 read his comment again. Android is getting to be better... GETTING.
And to me it's beyond better...
Power / cost apple looses big fkin time.
@@Eap2468 my OnePlus 6 is better built than an iPhone X. Try again.
Android is better in BOTH design, and software, no matter how much you wanna believe otherwise
iphone build quality has gotten worse since iphone 5 came out. don't compare to much lower price range of android phones, ofc they're made to be cheaper.
@@Eap2468
>power
*snapdragon 855 has joined the call*
*kirin 980 has joined the call*
>build quality, software
These are jokes, right?
Supporting Apple products is like supporting minimum wage and no benefits.
It's not like supporting it it IS supporting it
Its more like zero hour contracts and you pay the employer to work for them.
I LOVE HOW YOU KEEP IT REAL FOR YOUR WORK
To access someone's phone with touch ID, you just need a brick and a bolt cutter. One for knocking the person out, the other to take their fingers.
Finger with no blood inside wont work. I've tried. Save your troubles.
@@mastershake156 well, that's good to know, I guess I'll have to swap out bolt cutter with a gurney.