Yes- NEVER ask "How are you doing today?"! We offer courses to call center operators in other countries (mostly The Philippines as well as other "polite" societies) that teach "conversational English", and asking things such as this often make the caller irritated. It's of course nothing personal against the operators, but the customers are usually calling with a problem that they want solved, and do NOT want to have to be calling a in the first place nor are they interested in idle chit-chat.
Great insights! Been working in the industry for 6 years now and I've just branched out of my own. Solid tips, and surprisingly the weather topic isn't too bad. I've used a few times and it broke the ice lol. Some gate keepers are easier than others, but a good tip to remember is that people are just people at the end of the day. Wish you the best! In this 700 billion dollar industry there's enough to go around.
"You have no business calling coke unless you have a connection. And if you did you wouldn't be watching my video. ☠☠lolol best burn I have ever received.
Dude you are knowledgeable and informative when it comes to sales and freight but telling us how your company is a success and how it is impossible to reach you while filming in a very basic own bedroom. Seriously… Lets not get cocky here :))))
This is good info, but in my recent calls, it seems gatekeepers are trained to recognize this tactic as well & get even more annoyed by it. As a new broker...my company is not allowing us access to Apollo or anything. You are not allowed time to research anything. Its call, call, call...fail, figure it out...rinse repeat.There was no training on how to quickly find & specifically target small to medium companies. Even if you get past the GK, you are highly likely to get a VM. If you get an email...they can get ignored as well. It seems to me the requirements of my company are really not conducive to anything that is realistic for people brand new to this field. It's always mgrs yelling & cussing at folks. If you're booking 5 loads a day...they want 10 or you're cussed at & told you could be next to be gone. This environment seems to be the norm for the industry.
@@freightskills also please do a video on whether you think Contingent Cargo and Contingent Auto insurance is needed for starting out or getting a broader prospect base
Yes- NEVER ask "How are you doing today?"! We offer courses to call center operators in other countries (mostly The Philippines as well as other "polite" societies) that teach "conversational English", and asking things such as this often make the caller irritated. It's of course nothing personal against the operators, but the customers are usually calling with a problem that they want solved, and do NOT want to have to be calling a in the first place nor are they interested in idle chit-chat.
DO NOT TALK ABOUT THE WEATHER. 😂I love you Luis! ❤ Great content as usual. 💯
Great insights! Been working in the industry for 6 years now and I've just branched out of my own. Solid tips, and surprisingly the weather topic isn't too bad. I've used a few times and it broke the ice lol. Some gate keepers are easier than others, but a good tip to remember is that people are just people at the end of the day. Wish you the best! In this 700 billion dollar industry there's enough to go around.
Great strategies! Even before beginning a broker, it's ask, how are you doing today..😮. Now taken to get to the point lol. Thank you
Amazing video!
great pointers thank you!
You are the best! Thank you
"You have no business calling coke unless you have a connection. And if you did you wouldn't be watching my video. ☠☠lolol best burn I have ever received.
Haha someone’s got to say it! The only reason I would tell people to call companies like that is if I want to ensure less competition for myself
I'm leaning into the help! Will try this strategy out ASAP
You are exactly right!!I needed this
Dude you are knowledgeable and informative when it comes to sales and freight but telling us how your company is a success and how it is impossible to reach you while filming in a very basic own bedroom. Seriously…
Lets not get cocky here :))))
Thank you for watching fan boy
Best advice on RUclips ! Please never stop making videos
More coming the next few weeks :)
@@freightskillssomething is wrong with academy website as of 6/15/2024 ...tried multiple times to see cost & other info..get a 404 message.
OMGGG I've learned sooooo much from you then I did in my training. YOUR THE BEST
Yea we are disrupting the freight training game over here. Glad to have you :) and remember my free stuff is better than their paid lol
For the algorithm!
Great information!
Sometimes RUclips U has good professors-learnin
Some of us are out here…still doing what we are teaching as a bonus lol
Man you know what,I already be doing this when I handle personal business wow thanks
Do you leave voicemails Luis?
Rarely
This is good info, but in my recent calls, it seems gatekeepers are trained to recognize this tactic as well & get even more annoyed by it.
As a new broker...my company is not allowing us access to Apollo or anything. You are not allowed time to research anything. Its call, call, call...fail, figure it out...rinse repeat.There was no training on how to quickly find & specifically target small to medium companies.
Even if you get past the GK, you are highly likely to get a VM. If you get an email...they can get ignored as well.
It seems to me the requirements of my company are really not conducive to anything that is realistic for people brand new to this field. It's always mgrs yelling & cussing at folks. If you're booking 5 loads a day...they want 10 or you're cussed at & told you could be next to be gone. This environment seems to be the norm for the industry.
Exactly
You funny 😂
"List ID 8 Does Not Exist" evertime i try to get invitation sent for group chat setup
Thank you for letting me know I’ll check it out
@@freightskills also please do a video on whether you think Contingent Cargo and Contingent Auto insurance is needed for starting out or getting a broader prospect base
I can do that great topic. Ill make it this weekend.
How do I get in contact with Luis please let me know phone number or something thanks for your help I need to replace my password for the site