Microsoft Teams Phone System Review 2023

Microsoft Teams Phone System Review 2023
In this video, I walk you through using Microsoft Teams Soft phone, Mobile App, and Admin Portal. I give my opinion on how Microsoft Teams Phone System might be a great fit for your company based on the following factors:
1. In-house IT staff
2. E5 License
3. High usage of Teams
4. Detailed reporting
5. CRM Integration
6. Call center
Want my recommendations on the best the best dial tone providers? Ask me today.
[e-mail]
714.593.0011
- Video Contents -
00:00 - Intro
00:43 - Overview
01:50 - Quick Plug
04:09 - About Me
04:44 - How I am going to cover
06:05 - Desktop App
06:09 - Desktop: Making a call
06:51 - Desktop: Receiving a call
07:00 - Desktop: No SMS
08:04 - Desktop: Call to a meeting
09:15 - Desktop: Call Flip
10:56 -Desktop: Transferring Calls
12:28 -Desktop: Transcription
13:15 -Desktop: Adjusting Settings
15:41 -Desktop: Voicemail
17:49 - Mobile App:
17:54 - Mobile App: Making a call
18:18 - Mobile App: Receiving a call
19:15 - Mobile App: Voicemail
19:53 - Mobile App: Walk away test
20:30 - Admin Experience
21:52- Admin: Adding Users
22:36- Admin: Creating Auto Attendant
23:40- Admin: Reporting
27:25 - My Conclusion
31:58 - Contact Me
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About me (Mike) & AeroCom:
My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.
Services:
- Technology design and optimization
- Vendor selection
Areas of Expertise:
- Cloud Phone Systems
- Cloud Call/Contact Center Software
- Cloud Infrastructure & Storage
- Cybersecurity as a Service
- SD-WAN and SASE
- Business Internet Access
Contact me today for my recommendations on the technology your company needs:
[phone] or [e-mail]
Visit us at: www.aerocominc.com
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CONNECT WITH US:
LinkedIn: / aerocom
Spiceworks: community.spiceworks.com/page...

[@n0634]

Great video! Im wondering is there an integration with hubspot (crm)?

[@Aerocominc]

Thanks for the kind words! Unfortunately, no integration with Hubspot with Teams Phone, but let me know if you'd like some other vendor recommendations that have the best Hubspot integration.

[@thphomes]

Hi! What 3rd party company do you recommend to add on SMS/MMS capabilities? Do you know of any company that go one step further with RCS? Thank you.

[@Aerocominc]

Not sure about RCS, but there are many that can add SMS/MMS. My recommendation would depend on your company's requirements.

[@emredemirci4270]

Hello how to connect pstn or sip trunk line? Also can we define 3 party ip phones grandstream

[@Aerocominc]

Not sure about the Grandstream question (would need more clarification), but to connect the PSTN, you'd either use Direct Routing, or a Calling Plan (either through Microsoft or a 3rd party Operator Connect or Direct Routing as a Service provider).

[@aishasaddiqua8512]

Hi.
Thanks for the information.
My company's requirement is to use teams for inbound and outbound calls. How can we do this and get best voice quality?

[@Aerocominc]

Teams Phone, by itself, has great voice quality, so if the quality is not good, it's likely because of either the Internet connection or your local area network setup (i.e. Wi-Fi, routers, switches, etc.). If you have a decent Internet connection, that's good enough, but your network, however, might need an expert's advice, if voice quality is inadequate.

[@vickyrussell268]

Can you point me in the direction of a Project Plan checklist for moving from Avaya Phone System to MS Teams Voice please? I'll be managing all the technical resources and need to know what steps we need for them and what the end users will need to do to get prepared for the migration? TYIA for any guidance!

[@Aerocominc]

How many employees are you migrating over?

[@MongoBongo-vq8lj]

Thanks for the review. This was a great reality check to balance the hype being pushed by Microsoft partners. Not having SMS and or basic features like ring-through call handling is a major disadvantage. Teams and its related products (looking at you, task planner) always seem underdeveloped even though Microsoft spends heavily on marketing.

[@Aerocominc]

Glad it was useful!

[@DS-ol6nc]

Meeting room phone comes up error with upgrade plan to pro .can you please explain wt is the issue why it asks for it.

[@Aerocominc]

Hi there. Sorry, but troubleshooting your existing O365 service is not something I can do. Please reach out to your MSP/CSP or Microsoft, directly.

[@fbifido2]

Can you do a "Microsoft Teams Phone System Review 2024" ?

[@chairliftt]

my company is in the market for a new phone system. we are a small call center. do you have any recommendations? thanks for the video!

[@Aerocominc]

Yes, I might have some recommendations. Please email me with some more details. My email is in the video, and in the notes.

[@michaelhandlmaier9634]

You add people to a conference call through the people>add contact

[@tomnguyen7919]

What is a e5 license

[@Aerocominc]

Here is a link: www.microsoft.com/en-us/microsoft-365/enterprise/office-365-e5#overview